fy15 annual shareholder meeting
TRANSCRIPT
Brad Smith, President & CEO
Annual Shareholder MeetingJanuary 2015
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Forward Looking StatementsThese presentation materials include forward-looking statements. There are a number of factors that could cause our results to differ materially from our expectations. Please see the section entitled “Cautions About Forward-Looking Statements” in the enclosed Appendix for information regarding forward-looking statements and related risks and uncertainties. You can also learn more about these risks in our Form 10-K for fiscal 2014 and our other SEC filings, which are available on the Investor Relations page of Intuit's website at www.intuit.com. We assume no obligation to update any forward-looking statement.
The information in this presentation is intended to outline our general product direction, but represents no obligation and should not be relied on in making a purchasing decision.
Non-GAAP Financial MeasuresThese presentations include certain non-GAAP financial measures. Please see the section entitled “About Non-GAAP Financial Measures” in the enclosed Appendix for an explanation of management’s use of these measures and a reconciliation to the most directly comparable GAAP financial measures.
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Last Year’s FY’14 Discussion
We were here
Project BOLD: Jumping the “S Curve”
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FY’14 Financial Results
Actual
$ in Millions except EPS
Revenue
Operating Income *
Diluted EPS *
$4,506
$1,571
$3.52
Prior Year
$4,171
$1,470
$3.20
+/-
8%
7%
10%
* Non-GAAP financial measures. Reflects impact of one time restructuring charge for SBG
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CEO Reflections on FY’14 Financials
Grow organic revenue double digits1
Grow revenue faster than expenses2
Deploy cash to highest yield opportunities3
Maintain a strong balance sheet4
Strong results…
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CEO Reflections on FY’14 Drivers
Making progress ...
• M&A accomplishments & pipeline
• New QBO & global acceleration
• Tax momentum & results
• Improved product experiences
• Talent & engagement
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CEO Reflections on FY’14 Drivers
Making progress ...
• High availability – public/private cloud
• Accelerate QBO ecosystem
Needs more work ...
• M&A accomplishments & pipeline
• New QBO & global progress
• Tax momentum & results
• Improved product experiences
• Talent & engagement
• Operating rhythm - agility at scale
• Customer care transformation
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Looking Forward: Structural Market ShiftsThe World of 2020
End user & 3rd party contribution• Increase in user/developer value creation• Open ecosystem and network effects win
A world without borders• Significantly expands addressable geographies• Redefines service relationship & expectations
Mobile experience prevails• Connected devices that work seamlessly• Beyond “our palm” – wearables & automobiles
Most valuable resource • Intelligent systems that surprise & delight• Reimagined solutions & new sources of advantage
Social
Cloud
Mobile 1st
Data
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Looking Forward: Macro Competitive Shifts
Designed cloud-first, with global-enabled capabilities…• Start global & then make conversion from local solution easy• Create an elegant design with an open platform
Thin-sliver apps expand, incumbents reinvent…• Start with a fraction of the features, build share, then expand• Incumbents reinventing themselves to deliver new value proposition
Data innovators disrupt & create new sources of advantage…• Create flexible platforms for customer base and developers• Deliver solutions that produce a step-rate change in customer benefit
Their killer app becomes an open platform…• Leverage 3rd party contributions to create an advantage• Move to adjacent spaces that compete with our core
Platform players
Born in the Cloud
Apps / incumbents that evolve
Data-driven Innovators
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Strategic Implications: Catalysts for Change
Market Implications
Platform players
Born in the Cloud
Apps / incumbents that evolve
Data-driven Innovators
Social
Cloud
Mobile 1st
Data
Market implications Competitive implications
Being a Great Product & Network Effects Platform Company
Accelerating Growth Through Cloud-Driven Global Services
Reimagining User Experiences in a Mobile First World
Capitalizing on Data to Create Delight & Drive Growth
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Era of Windows Era of Web Era of the CloudEra of DOS
20101980s 1990s 2000s
INTU
sha
re p
rice
Proven Track Record: Capitalizing on Change
Intuit Founded
QuickenDOS
• Employees: 150• Customers: 1.3M• Revenue: $33M• INTU + 1,400%, NASDAQ + ~500%
• Employees: 4,500 • Customers: 5.6M • Revenue: $1.04B• INTU - 20%, NASDAQ - 40%
IPO
Quicken Windows
QuickBooks DOS
TurboTax OnlineQuickBooks Windows
TurboTax Windows QuickBooks OnlineQuickBooks Mobile
Competitor A
Competitor A Competitor C
• Employees: 7,700• Customers: 50M• Revenue: $3.1B• INTU +160%, NASDAQ 90%
SnapTax
QuickBooks Online Global
Competitor ACompetitor A
Competitor B
Competitor D
Competitor E
Priorities
Metrics
Mission
Values
True North Goals
Strategy
Priorities
Metrics
IntuitAlignmentTriangle
One
To improve our customers’ financial lives so profoundly… they can’t
imagine going back to the old way
Values
TrueNorthGoals
Strategy
Priorities
Metrics
MissionMission
Values
TrueNorthGoals
Strategy
Priorities
Metrics
MissionValues
Create an environment where the world’s top talent can do the best
work of their lives
Delight customers more than rivals in ways that matter most
Inspire confidence in our long term growth, leading to a higher stock price
Attract the world’s top talent• FY’15: Top 10 Best Places to Work• FY’17: Top 10 Best Places to Work
Grow our active customer bases QBO Subs. Tax ReturnsFY’15: 925K - 950K ~69MFY’17: ~2M ~77M
Grow organic revenue double digits, supplemented by acquisitions• FY’15: $4.3B - $4.4B• FY’17: ~$5.8B
Employee Customer Shareholder
Deliver Best We Can Be Results in the Current Period for Employees, Customers, & Shareholders, While Building the Foundation for a Stronger Future
Values
TrueNorthGoals
Strategy
Priorities
Metrics
MissionTrue North Goals
Create an environment where they can do the best work of their lives• FY’15: 85% engage; no group <70%• FY’17: 85% engage; no group <80%
Grow revenue faster than expenses, generating op. income leverage• FY’15 Non-GAAP EPS: $2.45 - $2.50
• FY’17 Non-GAAP EPS: ~$5.00
Delightful E2E customer experiences • FY’15: Net Promoter scores >10 pts
better than best alternatives
• FY’17: Net Promoter scores >10 pts better than best alternatives
Accountant
Small Business Consumer
NetworkEffect
Strategy
Values
TrueNorthGoals
Strategy
Priorities
Metrics
Mission
Accountant
Small Business Consumer
NetworkEffect
Delivering AwesomeProduct Experiences
Contributions of Others- “Network Effect Platforms”
Using Datato Create Delight
Achieved by…
Do the Nations’ Taxes
Grow MyBusiness
ManageMy
People
Manage My Business
Pay Tax
GrowMy Clients
ManageMy Firm
ManageMy Work
QB
O
QB
OA
Grow MyBusiness
ManageMy
PeoplePa
y
GrowMy Clients
ManageMy Firm
ManageMy Work
QB
O
QB
OA
Get More Clients
Make More
Moneyper
Client
Offer MoreTax Services
Get EveryPenny I
Deserve
Make MyMoney
GoFurther
Help MePredict My Finances
Taxes are Done
Be the Operating System Behind SMB Success
Pay Tax
QB
O
QB
OA
Grow TheBusiness
ManageEmployees
Transact With
Customers
GrowThe Practice
ManageMy Firm
CollaborateWith Clients
Right for EverySmall Business
Priorities
Win online & mobile: grow customers faster than rivals
Win globally: accelerate speed to localization – “out-local” rivals
Create unified SMB profile: better insights, solutions & interactions
Accelerate “Taxes are Done”: access and utilize critical data
Everything as a service: open contribution & extensive re-use
Values
TrueNorthGoals
Strategy
Priorities
Metrics
Mission
Metrics
Accelerate“Taxes are Done”
Win online& mobile
• Relative growth• New users
• % user growth
Win globally Everything asa service
Create unified SMB profile
Accelerate“Taxes are Done”
Values
TrueNorthGoals
Strategy
Priorities
Metrics
Mission
• Core QBO in all focused GEO’s• Compliance/features
by country
• Access to data &forms vs goal
• Consumer
• Pro
• % QBO with single identity
• % source code under shared developer tools
• Relative NPS• Product
recommendation score (PRS)
• Reviews/ratings
• Social sentiment
• Accountant +3 recommendations
• Utilization of data/forms vs. goal
• Consumer
• Pro
• % QBO users with unified billing
• WOW scores for services
• Relative growth• New users• % user growth
• Relative NPS• PRS• Reviews/ratings• Social sentiment
• Core QBO in all focused GEO’s• Compliance/features
by country• Accountant +3
recommendations
• Access to data & forms vs goal• Consumer• Pro
• Utilization of data/ forms vs. goal• Consumer• Pro
• % QBO with single identity
• % QBO users with unified billing
• % source code under shared developer tools
• WOW scores for services
Win online& mobile Win globally Accelerate
“Taxes are Done”Create unifiedSMB profile
Everything asa service
Delivering AwesomeProduct Experiences
Using Data toCreate Delight
Enabling the Contributions of Others - “Network Effect Platforms”
Be the Operating System Behind SMB Success Do the Nations’ Taxes
EmployeesCreate an environment where the world’s top
talent can do the best work of their lives
ShareholdersInspire confidence in our long term
growth, leading to a higher stock price
CustomersDelight customers more than rivals in ways that matter most
Integrity Without Compromise We Care & Give Back
Be PassionateBe Bold Be Decisive Learn Fast Win Together Deliver Awesome
To improve our customers’ financial lives so profoundly… they can’t imagine going back to the old way
Values
TrueNorthGoals
Strategy
Priorities
Metrics
Mission
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Looking Ahead
2013 2014 2015 2016 2017
700KQBO US
QBO Non-US
FY’14-17 CAGR
>30%
~100%
Shifting to cloud Growing global customers Increasing connected services revenue
2014
15M
2013 2015 2016 2017
~10M
23M
45M+~$5.8B
$4.2B
Product Connected Services
74% 73%
27%26%36% 34%
64% 66%
28%
72%
FY’15 FY’17FY’16FY’14FY’13
~2M
Cloud, Global,PredictableRevenue
Fueling Growth
Revenue
Op. Inc.
5-Year CAGR
~ 9%
~ 10%
~$5.8B
$4.2B
FY15FY14 FY17FY16FY13
Non-GAAP EPS$3.20 ~ $5.00
EPS ~ 12%
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Summary: We’ve reached the inflection point
We were here
Project Bold: Jumping the “S Curve”
Now we’re here
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Appendix
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About Non-GAAP Financial MeasuresINTUIT INC.
ABOUT NON-GAAP FINANCIAL MEASURES The accompanying presentation contains non-GAAP financial measures. Table 1 and Table 2 reconcile the non-GAAP financial measures in that presentation to the most directly comparable financial measures prepared in accordance with Generally Accepted Accounting Principles (GAAP). These non-GAAP financial measures include non-GAAP operating income, non-GAAP net income, and non-GAAP net income per share. Non-GAAP financial measures should not be considered as a substitute for, or superior to, measures of financial performance prepared in accordance with GAAP. These non-GAAP financial measures do not reflect a comprehensive system of accounting, differ from GAAP measures with the same names and may differ from non-GAAP financial measures with the same or similar names that are used by other companies. We compute non-GAAP financial measures using the same consistent method from quarter to quarter and year to year. We may consider whether other significant items that arise in the future should be excluded from our non-GAAP financial measures. We exclude the following items from all of our non-GAAP financial measures: • Share-based compensation expense• Amortization of acquired technology• Amortization of other acquired intangible assets• Goodwill and intangible asset impairment charges• Professional fees for business combinations We also exclude the following items from non-GAAP net income and diluted net income per share: • Gains and losses on debt securities and other investments• Income tax effects of excluded items and related discrete tax items• Discontinued operations
We believe that these non-GAAP financial measures provide meaningful supplemental information regarding Intuit’s operating results primarily because they exclude amounts that we do not consider part of ongoing operating results when planning and forecasting and when assessing the performance of the organization, our individual operating segments or our senior management. Segment managers are not held accountable for share-based compensation expense, amortization, or the other excluded items and, accordingly, we exclude these amounts from our measures of segment performance. We believe that our non-GAAP financial measures also facilitate the comparison by management and investors of results for current periods and guidance for future periods with results for past periods.
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About Non-GAAP Financial Measures (cont.)The following are descriptions of the items we exclude from our non-GAAP financial measures. Share-based compensation expenses. These consist of non-cash expenses for stock options, restricted stock units and our Employee Stock Purchase Plan. When considering the impact of equity awards, we place greater emphasis on overall shareholder dilution rather than the accounting charges associated with those awards. Amortization of acquired technology and amortization of other acquired intangible assets. When we acquire an entity, we are required by GAAP to record the fair values of the intangible assets of the entity and amortize them over their useful lives. Amortization of acquired technology in cost of revenue includes amortization of software and other technology assets of acquired entities. Amortization of other acquired intangible assets in operating expenses includes amortization of assets such as customer lists, covenants not to compete and trade names. Goodwill and intangible asset impairment charges. We exclude from our non-GAAP financial measures non-cash charges to adjust the carrying values of goodwill and other acquired intangible assets to their estimated fair values. Professional fees for business combinations. We exclude from our non-GAAP financial measures the professional fees we incur to complete business combinations. These include investment banking, legal and accounting fees. Gains and losses on debt securities and other investments. We exclude from our non-GAAP financial measures gains and losses that we record when we sell or impair available-for-sale debt securities and other investments. Income tax effects of excluded items and certain discrete tax items. During fiscal 2014 and prior periods we excluded from our non-GAAP financial measures the income tax effects of the items described above, as well as income tax effects related to business combinations. In addition, the effects of one-time income tax adjustments recorded in a specific quarter for GAAP purposes were reflected on a forecasted basis in our non-GAAP financial measures. This was consistent with how we were evaluating our operating results and planning, forecasting, and evaluating future periods during those fiscal years. Beginning in fiscal 2015, we will use a long-term non-GAAP tax rate for evaluating operating results and for planning, forecasting, and analyzing future periods. This long-term non-GAAP tax rate eliminates the effects of non-recurring and period specific items which can vary in size and frequency. Based on our current long-term projections, we intend to use a long-term non-GAAP tax rate of 34% which is consistent with the average of our normalized fiscal year tax rate over a four year period that includes the past three fiscal years plus the current fiscal year forecast. Operating results and gains and losses on the sale of discontinued operations. From time to time, we sell or otherwise dispose of selected operations as we adjust our portfolio of businesses to meet our strategic goals. In accordance with GAAP, we segregate the operating results of discontinued operations as well as gains and losses on the sale of these discontinued operations from continuing operations on our GAAP statements of operations but continue to include them in GAAP net income or loss and net income or loss per share. We exclude these amounts from our non-GAAP financial measures. The reconciliations of the forward-looking non-GAAP financial measures to the most directly comparable GAAP financial measures in Table 3 include all information reasonably available to Intuit at the date of this press release. This table includes adjustments that we can reasonably predict. Events that could cause the reconciliation to change include acquisitions and divestitures of businesses, goodwill and other asset impairments, and sales of available-for-sale debt securities and other investments.
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TABLE 1RECONCILIATIONS OF HISTORICAL NON-GAAP FINANCIAL MEASURES TO MOST DIRECTLY COMPARABLE GAAP
FINANCIAL MEASURES(Dollars in millions, except per share amounts)
When reported on August 21, 2014, fourth quarter results included an accrual for a loss contingency that was resolved before we filed our fiscal 2014 Form 10-K. We have adjusted our fiscal fourth quarter and full-year 2014 operating income and earnings per share accordingly, resulting in a GAAP and non-GAAP operating income increase of approximately $16 million, and a GAAP and non-GAAP earnings per share increase of approximately $0.03. See "About Non-GAAP Financial Measures" immediately preceding Table 1 for information on these measures, the items excluded from the most directly comparable GAAP measures in arriving at non-GAAP financial measures, and the reasons management uses each measure and excludes the specified amounts in arriving at each non-GAAP financial measure.
Fiscal Fiscal Fiscal Fiscal Fiscal Fiscal2014 2013 2012 2011 2010 2009
GAAP operating income from continuing operations 1,314$ 1,233$ 1,168$ 1,082$ 930$ 759$
Amortization of acquired technology 26 18 10 9 20 9
Amortization of other acquired intangible assets 20 35 23 11 11 7
Charge for historical use of technology licensing rights - - - - - 13
Professional fees for business combinations 7 - 7 - 7 -
Share-based compensation expense 204 184 159 144 126 120
Non-GAAP operating income 1,571$ 1,470$ 1,367$ 1,246$ 1,094$ 908$
GAAP net income 907$ 858$ 792$ 634$ 574$ 447$
Amortization of acquired technology 26 18 10 9 20 9
Amortization of other acquired intangible assets 20 35 23 11 11 7
Charge for historical use of technology licensing rights - - - - - 13
Professional fees for business combinations 7 - 7 - 7 -
Share-based compensation expense 204 184 159 144 126 120
Net gains on debt securities and other investments (21) 1 (12) (2) (1) (1)
Income tax effects of non-GAAP adjustments (73) (91) (70) (55) (57) (52)
Discontinued operations (46) (35) (28) 54 5 45
Non-GAAP net income 1,024$ 970$ 881$ 795$ 685$ 588$
GAAP diluted net income per share 3.12$ 2.83$ 2.60$ 2.00$ 1.77$ 1.35$ Non-GAAP diluted net income per share 3.52$ 3.20$ 2.89$ 2.51$ 2.11$ 1.78$
Shares used in diluted per share amounts 291 303 305 317 325 330
Non-GAAP tax rate 34% 33% 34% 34% 35% 33%
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TABLE 2RECONCILIATIONS OF FORWARD-LOOKING GUIDANCE FOR NON-GAAP FINANCIAL MEASURES TO PROJECTED GAAP
REVENUE, OPERATING INCOME AND EPS(Dollars in millions, except per share amounts)
[a] Reflects estimated adjustments for share-based compensation expense of approximately $253 million, amortization of acquired technology of approximately $18 million, and amortization of other acquired intangible assets of approximately $23 million.[b] Reflects the estimated adjustments in item [a] and income taxes related to these adjustments.
See "About Non-GAAP Financial Measures" immediately preceding Table 1 for information on these measures, the items excluded from the most directly comparable GAAP measures in arriving at non-GAAP financial measures, and the reasons management uses each measure and excludes the specified amounts in arriving at each non-GAAP financial measure.
From To Adjustments From To
Twelve Months EndingJuly 31, 2015Revenue 4,275$ 4,375$ -$ 4,275$ 4,375$ Operating income 800$ 830$ 310$ [a] 1,110$ 1,140$ Diluted earnings per share 1.70$ 1.75$ 0.75$ [b] 2.45$ 2.50$
GAAP Non-GAAPRange of Estimate Range of Estimate
Forward-Looking Guidance
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Cautions About Forward-Looking StatementsThis presentation includes "forward-looking statements" which are subject to safe harbors created under the U.S. federal securities laws. All statements included in this presentation that address activities, events or developments that Intuit expects, believes or anticipates will or may occur in the future are forward looking statements, including: our expected market, customer and share growth; our goals, our ability to achieve them, and their impact on our business; our opportunities and strategies to grow our business; our expected revenue, operating income and earnings per share results and growth; our expectations regarding future dividends, share repurchases and ROIC improvements; our expectations for our product and service offerings and cross-sell opportunities; and future market trends. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause our actual results to differ materially from the expectations expressed in the forward-looking statements. These factors include, without limitation, the following: inherent difficulty in predicting consumer behavior; difficulties in receiving, processing, or filing customer tax submissions; consumers may not respond as we expected to our advertising and promotional activities; the competitive environment; governmental encroachment in our tax businesses or other governmental activities or public policy affecting the preparation and filing of tax returns; our ability to innovate and adapt to technological change; business interruption or failure of our information technology and communication systems; problems with implementing upgrades to our customer facing applications and supporting information technology infrastructure; any failure to properly use and protect personal customer information and data; our ability to develop, manage and maintain critical third party business relationships; increased government regulation of our businesses; any failure to process transactions effectively or to adequately protect against potential fraudulent activities; any significant offering quality problems or delays; our participation in the Free File Alliance; the global economic environment; changes in the total number of tax filings that are submitted to government agencies due to economic conditions or otherwise; the highly seasonal and unpredictable nature of our revenue; our inability to attract, retain and develop highly skilled employees; increased risks associated with international operations; our ability to repurchase shares; we may issue additional shares in an acquisition causing our number of outstanding shares to grow; our inability to adequately protect our intellectual property rights; disruptions, expenses and risks associated with our acquisitions and divestitures; amortization of acquired intangible assets and impairment charges; our use of significant amounts of debt to finance acquisitions or other activities; and the cost of, and potential adverse results in, litigation involving intellectual property, antitrust, shareholder and other matters. More details about these and other risks that may impact our business are included in our Form 10-K for fiscal 2014 and in our other SEC filings. You can locate these reports through our website at http://investors.intuit.com. Fiscal 2015 guidance and our long-term outlook speak only as of the date it was publicly issued by Intuit. Other forward-looking statements represent the judgment of the management of Intuit as of the date of this presentation. We do not undertake any duty to update any forward-looking statement or other information in this presentation.only as of the date it was publicly issued by Intuit. Other forward-looking statements represent the judgment of the management of Intuit as of the date of this presentation. We do not undertake any duty to update any forward-looking statement or other in