future of work - information technology …wearables about 160 million notebooks less than 100...

Future of WorkAre you ready to play in the New Normal?

Roberta BiglianiVice President,

Head of Energy, Government and Health InsightsFuture of Work Practice Executive Lead

IDC Europe© IDC

2

Today’s Agenda

Future of Work

Why

1

What and How

2

Key Takeaways

3

3

Technology is Changing Work As We Know It

90s 2020201080s70s

In 2018 We Bought

4© IDC

About 1.5 billionsmartphones

About 500 millionsmart assistant platforms

About 150 milliontablets

About

130 millionwearables

About

160 millionnotebooks

Less than

100 millions desktops

5

Connecting the Dots

IDC Future of Work Framework

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Approach to the Future of Work Jouney

11%

24%33%

21%

11%

Impromptu FoW Siloed FoWInitiatives

Beginning FoWStrategy

Integrated FoWStrategy

Fully Integratedand deployed FoW

strategy

68%The FoW Lingerer

32%The FoW Determined

Source: IDC’s International Future of Work Survey, November 2018

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Future of Work On Going Initiatives

50% 48% 46% 46% 46%

34%

45%

Reskilling / Employee training

Employee collaboration

Security technology and

policies

Smart working & office re-

design

Talent management

platforms

Employee experience Automation


Work Culture Vision

8

A priority for

45% of international

companies

CULTURE

FORCE

SPACE


9

Employee Experience

By 2021, at least 60% of G2000 companies will actively

monitor and manage

employee experience and utilize

EX as a key differentiator to build and maintain B2B and

B2C relationships

IDC FutureScape: Worldwide Future of Work 2019 Predictions

#2

Q. What do you offer to drive employee experience in your organization??

26%

27%

35%

37%

38%

45%

49%

Office redesign

Health fitness membership

Flexibility, with location and time

Full range of rewards

Involvment in corporate socialresponsibility initiatives

Training for reskilling and careerdevelopment

Right tools and solutions to fulfilltheir jobs


10

Organization and KBIs

By 2022, 35% of businesses will have replaced traditional KPIs with KBIs, key behavioral indicators, to measure collaboration, communication, problem

solving skills, deliverables, and objectives.


#10

11

Talent Management and Reskilling

By 2023 40% of workers will utilize

gig-economy platforms and talent marketplaces to

offer their services and digital skills, fundamentally changing HR policies, processes, and

tools.


#9

Q. For which of the following purposes is your organization using or planning to use talent marketplaces?

31%

35%

35%

39%

44%

45%

Outsourcing non-core functions

Executing simple and repetitivetasks on demand

Respond to seasonal peaks indemand

Scale up specific functions on aflexible basis

To recruit people on a project basis

To recruit specific competences notpresent in-house


12

Work Space Vision

CULTURE

FORCE

SPACE


A priority for


companies

13

A Collaborative and Borderless Work Space

By 2021, 60% of G2000 companies will have adopted a

future-workspace model — a flexible,

intelligent, collaborative virtual/physical work

environment — to improve employee experience and

productivity


#4Focus Connect

Augment

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Focus: Improved Customer Service

Shoe retailer Hamm Reno Group equips sales people instore with smartwatches to notify them about online purchases and to prepare orders for pickup.

15

Physical Augmentation

Manufacturers such as RoyoGroup (bathroom furniture) and Airbus (aircraft) are piloting mechanized suits (exoskeletons) that enhance the physical and operational capabilities of their workers

16

Workspace-as-a-Service

By 2021, 10% of G2000 companies will have digital workspace-as-a-service agreements in

place, enabling IT departments to shift skills to more strategic

projects


#5

Q. Which of the following has your organization purchased or plans to purchase <as a service>?

21%

27%

58%

59%

68%

Furniture

Office space

Devices (mobile phones,personal computing devices,…

Infrastructure (network,server, storage, print)

Software


17

Work Force Vision


A priority for


companies

CULTURE

FORCE

SPACE

18

Human-Machine Collaboration

By 2024, 50% of structured repeatable tasks will be

automated and 20% of workers in knowledge-

intensive tasks will have AI-infused software or other

digitally connected technology as a "coworker”.


#3


43% 29%Smart virtual customer service agents (chatbots)

Already Using Plan to Usein the next 12 months

41% 31%Digital assistants for knowledge management

23% 38%SW robots or bots (RPA) for repetitive knowledge tasks

21% 26%Robots/drones for asset operations & maintenance

22% 34%Robots for customer assistance

20% 32%Robots for customer assistance

19

AI-Aided Recruitment

Emotion recognition technology is helping recruiters at Unilever spot desired personality traits in candidates using video interviews. AI helps eliminate human bias and screen larger pools of candidates.

20

Usage of Robots on Power Lines

Canadian utility, Hydro Québec, is reducing asset downtime as robots can work on live wires

Very negative

Negative

No impact

Positive

Very positive

FoW DeterminedFoW Lingerer

21

More Positive Sentiment on Impact on Jobs

In 3 years, can you estimate how AI and robotics will impact your organization’s number of jobs?

Don’t know

15% 7%


12% 10%

17% 18%

26% 27%

24% 32%

6% 6%

© IDC 22

Recommendations

Enable an agile organization, redefining HR policies and metrics/Key Behavioral Indicators

Focus on what matters forEmployee Experience

FoWCULTURE

Empower workers with technologies that facilitate innovation andcollaboration and allow to securelywork from anywhere

Consider the as-a-service model to gain agility, flexibility and cost

efficiencies

FoWSPACE

Bear in mind the diverse needs of a multigenerational workforce

Think how to augment the capabilities of your workforce

leveraging AI-based solutions with human-centric design

FoWFORCE

23© IDC

T h n KA s

@[email protected]

Roberta BiglianiVice President, Head Energy, Government and Health InsightsFuture of Work Executive LeadIDC Europe

mailto:[email protected]

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