future of government libraries sla europe october 2012

Created with MindGenius Business Created with MindGenius Business 2005®2005®

Future of Government Future of Government LibrariesLibraries


Future of Government Future of Government LibrariesLibraries

OrganisationOrganisation LocationLocation CollectionCollection ContentContent StaffStaff LeadershipLeadership CustomersCustomers ServiceService Growth areasGrowth areas Further changeFurther change


OrganisationOrganisation

PoliticalPolitical Scotland - constitutional changeScotland - constitutional change


Organisation (Cont.)Organisation (Cont.)

EconomicEconomic There is no moneyThere is no money Demand value for tax payer moneyDemand value for tax payer money Increasing accountabilityIncreasing accountability

Taxpayers allianceTaxpayers alliance TheyWorkForYouTheyWorkForYou EtcEtc MediaMedia

Requires much greater operational agilityRequires much greater operational agility



SocialSocial Networked worldNetworked world Expectations of being involvedExpectations of being involved Expectations of transparencyExpectations of transparency



TechnologicalTechnological Primary enablerPrimary enabler WifiWifi

Critical for service deliveryCritical for service delivery Mobile and appsMobile and apps

Huge step change in deliveryHuge step change in delivery Drives more virtual working and telecommutingDrives more virtual working and telecommuting

Single sign onSingle sign on Very strong working relationship with IT - symbioticVery strong working relationship with IT - symbiotic Technology strategiesTechnology strategies Big data - how to contributeBig data - how to contribute


LocationLocation

Traditional librariesTraditional libraries Closed and closing - downsized and Closed and closing - downsized and

reconfiguredreconfigured Virtual services and virtual librariesVirtual services and virtual libraries Embedded libraries and librariansEmbedded libraries and librarians Pop up librarians at point of needPop up librarians at point of need Using space for collaborative working or Using space for collaborative working or

for trainingfor training


CollectionCollection

Physical/hard copyPhysical/hard copy Such as exists is distributedSuch as exists is distributed Embedded - possibly bought locallyEmbedded - possibly bought locally Managing physical collection simply not importantManaging physical collection simply not important

EvaluationEvaluation Still key role and skillStill key role and skill

ElectronicElectronic Hoping for better publishing paradigmHoping for better publishing paradigm Going mobileGoing mobile Merging with internal contentMerging with internal content


ContentContent

In any formatIn any format DigitisingDigitising

Government investing heavily - have more unique materialGovernment investing heavily - have more unique material For preservationFor preservation

Designing and managing databasesDesigning and managing databases Licensing and managing contractsLicensing and managing contracts Federated/enterprise searchFederated/enterprise search PreservationPreservation LayeringLayering

Value added services on top of content to increase utilityValue added services on top of content to increase utility


Content (Cont.)Content (Cont.)

ChannelsChannels EmailEmail Instant messagingInstant messaging TextText VoIP phoneVoIP phone TwitterTwitter EtcEtc


Staff SkillsStaff Skills

Role remains in information provision Role remains in information provision and deliveryand delivery

Need to rebrand and upskillNeed to rebrand and upskill Use traditional skills in new waysUse traditional skills in new ways Have a flexible and agile approach to Have a flexible and agile approach to

a changing work environmenta changing work environment


Acquire and use new skillsAcquire and use new skills

Information architectureInformation architecture Information auditInformation audit Records managementRecords management Information governance Information governance

and asset securityand asset security Information riskInformation risk In context, in-depth In context, in-depth

research and analysisresearch and analysis Metadata and taxonomyMetadata and taxonomy Semantic computingSemantic computing Mobile access to Mobile access to

informationinformation

Data standardsData standards Digital workplaceDigital workplace Organising knowledgeOrganising knowledge Building communitiesBuilding communities EngagementEngagement Collaborative working Collaborative working

integrated into client integrated into client workflowsworkflows

Change managementChange management Internal consultancyInternal consultancy Training and information Training and information

literacyliteracy


Staff TeamsStaff Teams

TeamTeam Traditional concept changingTraditional concept changing Matrix working - may work in more than Matrix working - may work in more than

one teamone team May not work in library at all - may be May not work in library at all - may be

embedded in a business unitembedded in a business unit


Staff Learning and Staff Learning and DevelopmentDevelopment

Lifelong learning/CPDLifelong learning/CPD Learn from othersLearn from others Share experiencesShare experiences Not always employer funded/own Not always employer funded/own

contributioncontribution


LeadershipLeadership

SkillsSkills Set the vision and directionSet the vision and direction Add value to the organisationAdd value to the organisation CollaborateCollaborate

ChangingChanging Broader responsibilityBroader responsibility More generic/not specialised/not librarianMore generic/not specialised/not librarian Credible with other leaders/competing for Credible with other leaders/competing for

resourcesresources


CustomersCustomers

See the end user perspectiveSee the end user perspective Don't use library speakDon't use library speak Customer doesn't careCustomer doesn't care Talk their languageTalk their language

PerceptionPerception Everything is electronicEverything is electronic Everything is on the internetEverything is on the internet Everything is available through GoogleEverything is available through Google Don't need librarians, just databasesDon't need librarians, just databases


ServiceService

ValueValue Aligned to organisation's values, Aligned to organisation's values,

objectives and prioritiesobjectives and priorities EvaluateEvaluate DemonstrateDemonstrate Language meaningful to organisationLanguage meaningful to organisation Less emphasis on transactional library Less emphasis on transactional library

serices, more emphasis on people-serices, more emphasis on people-intensive servicesintensive services


Service (Cont.)Service (Cont.)

What employer wantsWhat employer wants InnovationInnovation Value added intelligenceValue added intelligence Facilitating good decisions and policy Facilitating good decisions and policy

makingmaking CollaborationCollaboration


Service (Cont.)Service (Cont.)

What this meansWhat this means Manage internal contentManage internal content Work on project teamsWork on project teams Integrate content into customer work Integrate content into customer work

processesprocesses Do less, enable customer to do more, Do less, enable customer to do more,

frees time to add valuefrees time to add value


Growth areasGrowth areas

Shared servicesShared services Libraries service more than one Libraries service more than one

government departmentgovernment department Procurement eg national contracts for Procurement eg national contracts for

databases or serial supply or agency staffdatabases or serial supply or agency staff Training programmesTraining programmes Staff supply, secondmentStaff supply, secondment

Knowledge managementKnowledge management


Further changeFurther change

Scenario planning / what if ...Scenario planning / what if ... Budget further cut by 20%Budget further cut by 20% Facilities need the library roomFacilities need the library room 3 staff leave and can't replace them3 staff leave and can't replace them Machinery of government change eg Machinery of government change eg

merge or split departmentmerge or split department


Further change (Contd.)Further change (Contd.)

PrioritisePrioritise Drop great but not strategic projectsDrop great but not strategic projects Be really really aligned to organisation Be really really aligned to organisation

goalsgoals Always think as the customerAlways think as the customer


Is there a future? YESIs there a future? YES

Won't look the sameWon't look the same Staff disaggregated from libraryStaff disaggregated from library Core library skills still in use in different roles Core library skills still in use in different roles Will still be printWill still be print Move from just in time to before it is needed, anticipate Move from just in time to before it is needed, anticipate

what is around the corner and add valuewhat is around the corner and add value Networking outside the echo chamber with non- librarian Networking outside the echo chamber with non- librarian

specialistsspecialists Future ready librariansFuture ready librarians

Learn to maintain our rigour, standards and accuracy and accept Learn to maintain our rigour, standards and accuracy and accept ambiguity and understand, manage and take risksambiguity and understand, manage and take risks

Have a plan BHave a plan B