fundamentals of human resource management ch 1
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Fundamentals of Human Resource Management Ch 1TRANSCRIPT
Fundamentals of Human Resource Management
Introduction
The World of Work - continues to change, but at an even more rapid pace.
HR must understand the implications of:1. globalization2. technology changes3. workforce diversity4. changing skill requirements5. continuous improvement initiatives6. the contingent work force7. decentralized work sites8. and employee involvement
Understanding Cultural Environments Today’s business world is truly a global village.
This term refers to the fact that businesses currently operate around the world.
Cultural Implications for HRM
Not all HRM theories and practices are universally applicable.
HRM must understand varying cultural values.
The Changing World of Technology Has altered the way people work. Has changed the way information is created,
stored, used, and shared. The move from agriculture to industrialization
created a new group of workers – the blue-collar industrial worker.
Since WWII, the trend has been a reduction in manufacturing work and an increase in service jobs.
The Changing World of Technology Knowledge Worker - individuals whose jobs
are designed around the acquisition and application of information.
Why the emphasis on technology: makes organizations more productive helps them create and maintain a
competitive advantage provides better, more useful information
The Changing World of Technology How Technology Affects HRM Practices
Recruiting Employee Selection Training and Development Ethics and Employee Rights Motivating Knowledge Workers Paying Employees Market Value Communication Decentralized Work Sites Skill Levels Legal Concerns
Workforce Diversity
The challenge is to make organizations more accommodating to diverse groups of people.
Workforce Diversity
The Workforce Today minorities and women have become the
fastest growing segments the numbers of immigrant workers and
older workers are increasing
Workforce Diversity
How Diversity Affects HRM Need to attract and maintain a diversified
work force that is reflective of the diversity in the general population.
Need to foster increased sensitivity to group differences.
Must deal with the different Values Needs Interests Expectations of employees
Workforce Diversity
What Is a Work/Life Balance? A balance between personal life and work Causes of the blur between work and life
The creation of global organizations means the world never sleeps.
Communication technologies allow employees to work at home.
Organizations are asking employees to put in longer hours.
Fewer families have a single breadwinner.
Labor Supply
Why Do Organizations Lay Off During Shortages? Downsizing is part of a larger goal of
balancing staff to meet changing needs. Organizations want more flexibility to better
respond to change. This is often referred to as rightsizing,
linking employee needs to organizational strategy.
Labor Supply
How Do Organizations Balance Labor Supply? Organizations are increasingly using
contingent workers to respond to fluctuating needs for employees.
Contingent workers include Part-time workers Temporary workers Contract workers
Labor Supply
Labor Supply
Issues Contingent Workers Create for HRM How to attract quality temporaries How to motivate employees who are
receiving less pay and benefits How to have them available when needed How to quickly adapt them to the
organization How to deal with potential conflicts
between core and contingent workers
Continuous Improvement Programs
Continuous improvement - making constant efforts to provide better products and service to customers External Internal
Continuous Improvement Programs
Key components of continuous improvement are: Focus on the customer Concern for continuous improvement Improvement in the quality of everything Accurate measurement Empowerment of employees
Work Process Engineering
Work Process Engineering involves radical, quantum changes to entire work processes.
How HRM Assists in Work Process Engineering
Helps employees deal with the emotional aspects of conflict and change
Provides skills training Adapts HR systems, such as compensation,
benefits, and performance standards.
Employee Involvement
Delegation – having the authority to make decisions in one’s job
Work teams – workers of various specializations who work together in an organization
HRM must provide training to help empower employees in their new roles.
Involvement programs can achieve: greater productivity increased employee loyalty and commitment
Ethics
A set of rules or principles that defines right or wrong conduct.
Three views of ethics:
Utilitarian View – decisions are made on the basis of their outcomes or consequences
Rights View – decisions are made with concern for respecting and protecting individual liberties and privileges
Theory of Justice View – decisions are make by enforcing rules fairly and impartially
A Look at Ethics
Code of ethics - a formal document that states an organization’s primary values and the ethical rules it expects organizational members to follow.