functional resume templates & cover letter
TRANSCRIPT
Functional Resume Template
Instead of giving stress on emphasizing work history as like Reverse-Chronological
resume format; Functional resume focus on emphasizing “skills relevant to the job
you are applying for, achievements, accomplishments, transferable skills, and
experiences” at the top of the resume.
All the information in a functional resume is well categorized and organized that
make easier for prospective hiring managers to quickly find what they are looking
for.
Due to various reasons, a Functional resume gives more stress on highlighting
“skills, achievements, accomplishments and experiences” at the top of the resume
and many job seekers consider this format as an ideal one for their resume. Look at
the given below functional resume checklist to get an better idea.
Functional Resume Checklist
The best suitable for job seekers
Gaps in the employment history – An ideal resume format for job seekers having
major gaps in the employment history. The format hides those gaps beautifully by
diverting the attention of hiring managers toward highlighting skills,
achievements, accomplishment, and experiences required for the job you are
applying for.
Want to change career industry & career path or changed jobs frequently –
The format is also useful for job seekers who like to change career industry and
career path or had been changed jobs frequently. For example - If an employee is
working in BPO and like to get a software engineer job in the IT industry; he/she
should go for functional resume formatting style by emphasizing skills relevant to
the job you are interested in to impress hiring managers in other manner if your
work experiences don’t match to the job you are interested in.
Want to show-off the skills and experiences have been gained in the
voluntary sector – If you are a student/just passed out graduate student with a
few months of volunteering experiences - to give wattage to your volunteering
experiences, use this format to emphasize the skills and experiences you have
gained in the volunteering job.
Want to highlight transferable skills -The skills that can help employees to
handle difficult situations during the job and while changing the job from one field
to another/one industry to another. These skills are - Communicate skill,
interpretation skill, analytical skill, decision making skill, quick learning skill,
Creativity skill, etc.
Less suitable for job seekers
Having job relevant work experiences without major gaps – If an applicant can
strongly display his work experiences in his resume relevant to the job he is
applying for, go for a reverse-chronological resume format instead of a functional
resume format.
An entry level job seeker with lack of work experience & transferable skills–
The format is less helpful for entry level job seeker with lack of work
experience/zero work experience & transferable skills.
Advantages of a functional resume
1) It is a quick way to highlight the skills, ability, knowledge and expertise relevant
to the job you are applying for; make hiring managers to easily recognize you with
your ability for the vacant job position.
2) As the format facilitates you to include the work experiences without mentioning
the employment dates - you can exclusively list only those work experiences that are
relevant to the job you are applying for without the employment date & year.
Disadvantages of a functional resume
1) If you have been regularly moving ahead in your jobs - using this format you
may not be able to show-off this.
2) The format may not be suitable for an employee who is working/had been
working in a company for a long period of time.
3) As the format facilitates you to show-off exclusively only those experiences that
are relevant to the job you are applying for - enforce the hiring managers to think,
maybe you are hiding something from them.
4) As the functional resume allows you to list the experiences without the
employment dates; may not clearly display “how your career has been progressed”.
Using many techniques you can wrap up the employment history gaps - To know
the techniques of a functional resume in this consideration, carefully view the order
and structure of this template,
Order & Structure of the Functional Resume Template
Contact Information (Mandatory)
Essential Information:
Name (First Name + Middle Name + Last Name): Make it the largest one
among all fonts in your resume.
Address: Permanent address
E-mail: Professional Email, not the school/collage/childish (like;
cute&[email protected] or [email protected]) email
Phone number: Land Line/Mobile
Optional Information:
Personal website link: If helpful in professional career development
LinkedIn profile: Make it relevant to the job you are applying for
Social Media Links: If helpful in the career development
Remove all hyperlinks that automatically generate with your emails and URLs.
Job Objective (Optional)
It is 10 – 15 words of a sentence, more applicable - when you are a fresher, want to
change your career path, and to show directly to the employer that which position
you want to acquire & which responsibilities you want to take.
Qualifications Summary (Optional)
The Qualifications Summary facilitates job seekers to emphasize skills,
achievements and experiences in relation to the “employment history, education
history, and the job you are applying for” right at the top of the resume in place of
career objective and profile.
While listing your most impressive skills and achievements relevant to the job you
are applying for - try not to go beyond 5-6 bullet points and use relevant keywords
that can easily pass through your resume to the application tracking system.
Transferable skills
As, the functional resume format uses maximum by job seekers who have
weak/spotty employment history or want to change their career path – apart from
qualification summary, the format also gives more stress on highlighting
transferable skills that can be helpful for job seeker to handle the challenging jobs.
It is good if you can explain those highlighted skills to pull the attention of hiring
manager right towards the main skills relevant to the job you are applying for.
List your transferable skills and try to make it over in 3-4 bullet points.
Professional Experience (Mandatory)
As the main aim of a functional resume is to screen-out the job seeker for an
interview, if the job seeker has gaps in the employment history, either,
He/she can explain about those gaps with authentic explanation, or
List the detail of experiences without including dates
In both of the above solutions, the main of the job seeker is to convince and make
the hiring managers think - you are the correct one for the job opening.
These are the authentic explanation you can give to fulfill the period of
unemployment,
Involved in full-time studies
Involved in preparing for entrance exam
Health Issue
Downturn
Taken responsibility of full-time parenting
Doing full-time family administration
Personal Issue
Education Section (Mandatory)
List your degrees in reverse chronological order
Avoid listing abbreviation of your degrees; list the degrees with its full name.
For example; Instead of listing “MBA” in your degree, list “Master of Business
Administration”
If the reason of gaps in between your jobs is your higher studies – list the
education section at the top of the resume before the professional experience
section. And, this is not the reason of gap – list the education detail at the
bottom of the resume after the professional experience section.
IT Skills (Optional)
IT Skills: List the IT skills if you are applying to the IT industry.
Include software and hardware you are familiar and friendly with
Include the programming languages you know
Include all other IT skills that are might be relevant to the job you are
applying for
Additional Sections (Optional)
Additionally, you can include these all optional sections, if you feel these sections
can strengthen your resume,
Publication
Language
Presentations
Research
Honors/Awards
Certifications/Licenses
Extracurricular Activities
Volunteer Work Experiences
Collage Projects
References
Functional Resume Templates Thus, a functional resume is for people having gaps in the employment history
and want to change their career path/industries. Using this resume template,
you can hide/bring down the effect of unnecessary things by highlight the skills,
achievements, accomplishments, experiences, and specialization at the top of
the resume.
Here, you will see various functional resume templates that facilitate you to
develop your resume with an ease by putting relevant details in the relevant
sections of your resume.
1) Functional Resume Template Of Call Center Representative
Job Seeker detail: Overall, a job seeker is having 6+ years of work experience; 4+
years working as a “Customer Service representative” at service industries and 2
years working as a “Volunteer Sports Coach” at WLC collage India.
Also, he has maintained 1 year gap after leaving the job position of the “Volunteer
Sports Coach”.
Resultant,
The job seeker is having only 4+ years of work experience relevant to the job he is
applying for with a 1 year gap in the job.
Resume Checklist: As, the job seeker maintained the gap in his jobs; to divert
the attention of the hiring manager from those gaps,
Create a resume by highlighting the skills, achievements,
accomplishments, talent and ability first at the top of the resume page.
In the work experience section, hide the dates and years you have been
working at the XYZ position with a particular company
Resume Template of Call Center Customer Service
Representative
Rakhi Ranjan
Job Objective
Hunting position of customer service representative at call center
(Customer Service Representative)
Street – 4, V Land, Jaipur [email protected]
09900888865 LinkdIn URL
Qualification Summary
Over 4+ years of experience as customer service representative in service industry with
absolute reliable customers and clients
Proven ability to handle 100 inbound/outbound calls on day basis to consistently resolve
customers and clients’ issues in short time span
Great experience of providing information of sales over phone to clients
Possess pleasant and clear voice with neutral accents, convincing skills, exceptional
customer handling skills, good typing speed (50 wpm) and computer knowledge by using
MS-Office suites
Good command to use database software for data entry operation
Good to speak and understand English, Japanese and French
Achievements
Handled 50 member team and an average of 450 clients within fast paced environment
Managed heavy workload and consistently met performance standards
Manage over 70 inbound and outbound calls daily using call management system
Managed customer database to decrease the average call processing time by 4 minutes
Contributed to bring client service ratings at top level
Transferable Skills
Customer & Client Service
An average, handled and resolved 100 customers/clients’ issues daily with detailed,
personalized, friendly, and polite services and increased customer satisfaction by 90%
Trained, monitored, assisted, and educated new associates everything required to handle
complete process of the profile
Built quality to understand requirements of customers/clients and to answer inquiries
satisfactorily
Management
Analyzed and improved department’s process and procedure efficiency with addition
and invention of new ideas of advancement
Managed and handled confused customers/clients politely and professionally by
listening and resolving problems of conversational flow
Maintained employees report for seniors review
Product Knowledge
Learned about all products and services come use in daily operation and provide quick
services to customers
Communicate with clients to give information regarding company’s new products or
services
Daily determine and resolve an average of 100 dissimilar inquiries related to billing,
installation, product information and various other subjects
Contributed to reach sales targets by putting effort on selling products to customers and
bringing new ideas on increasing product sale
Good command to analyze and verify product prices
Technical Skills
Ensured accuracy of call management database with modification, updation and
addition of contact information such as customer name, address, phone number and
other details to customer service database
Used MS Office tools and other similar tools for fast data entry operation
Capable to resolve small issues comes in laptop, headphone, cable connection and
software
Proven ability to learn, understand, activate, and manage software/hardware tools and
applications quickly
Communication Skill
Conversational in Japanese and Chinese – capable to meet requirement of Japanese and
Chinese customers/clients
Build good understanding with client and customers due to good command in English
Skills
Skills Skill Level Experience
Database Management Expert 4 Years
Customer Handling Expert 4 Years
Customer Service Operation Expert 4 Years
Record Manintanence Expert 4 Years
Multiline Phone handling Intermediate 3 Years
Troubleshooting Expert 4 Years
Technical Support Intermediate 2 Years
Billing And Disbursements Expert 4 Years
Departmental Coordination Intermediate 4 Years
Work Experience
V Connect Solutions Noida, NCR (National Capital Region) - Customer Care Executive
(Present)
Step In Career (Call Center) Delhi, NCR (National Capital Region) - Customer Care
Executive
Global Connect Solutions (Call Center) Gurgaon, Haryana - Customer Service
representative
WLC Collage Salt Lake, Kolkata - Volunteer Sports Coach
Education
Graduated in Science with specialization in Physics, from Anna University, Chennai,
Tamil Nadu (2003)
High School from Model School, Raja Ram University, Lucknow, UP (2001)
Additional skills
Analytical, decision making, problem solving skills
Leadership & management skills
Good at speaking English & French
Good at customer handling
References
Available on request
Additional Information
Willing to relocate
Personal Detail
Date of Birth: 04/03/1970
Address: 876 Street – 4, V Land, Jaipur, India – 201010
Cover Letter Of Experienced Call Center
Customer Service Representative
Rakhi Ranjan
July 1th, 2016
Mr. Rama krishnan
Hiring Manager
Samvita Technologies
Bangalore, Karnataka
Dear Mr. krishnan,
I am drafting this letter regarding the job opening of Customer Service
Representative in your company. Currently, working at “V Connect Solutions” as a
customer care executive for past 1+ years. Also, I worked on similar kind of profile
at the “Step In Career & Global Connect Solution” for 3 years.
Working as a Customer Service Representative; I have developed the ability to deal
with diverse nature & character of customers and clients, handled multi-line phone
operations & database management system, and learned other operations required
to give strong effect on work.
As, daily on average, I make 70 cold inbound and outbound calls to sell goods and
(Customer Service Representative)
Street – 4, V Land, Jaipur [email protected]
09900888865 LinkdIn URL
services using multiple sell strategies and product/project knowledge. I am capable
to take multiple responsibilities simultaneously and also capable to work on
multiple projects simultaneously to give a contribution in company growth,
development and reaching to its goal. During my job, I invented new ways to reduce
the time of sale and reduced the training operation cost by 95%.
Working as a customer care executive at three organizations, I have improved my
customer handling skills, verbal communication skills, leadership skills,
organization skills, sales operation skills and many other skills that guide me how
to up-sell services and goods to prospective clients and customers effectively and
how to handle different nature of client/customer with polite and convincing talk.
Though, I feel, I am capable and confident to work in the position of Customer
Service Representative position. I am looking forward to discuss more on the skills
and qualities required for the open job position.
Thank you for your time and kindness.
Sincerely,
Rakhi Ranjan
===================================================
2) Functional Resume Template Of Technical Writer
Job Seeker detail: Overall, a job seeker is having 6+ years of work experience. In
these 6+ years of working profession,
Last 3+ years, he gave to his writing, editing and updating profession
Middle 1+ years, he gave to the technical courses and freelancing job
And, first 2 two years, he gave to the Technical Translator job profile.
Resultant,
Total, the job seeker is having 5+ years of work experience relevant to the job he is
applying for. 1+ years of gap which he has maintained in-between the regular
career progress that was for better career growth & development.
Resume Checklist: As, the job seeker has maintained 1+ years of gap in-
between the regular career progress for the better career growth,
Create a resume by highlighting job relevant skills, abilities,
achievements, accomplishments and experiences first at the top of the
resume.
And, in the work experience section - mention the detail of all job relevant
experiences with the date and also give the explanation of gaps because
those gaps have been taken for the career betterment
Functional Resume Template of Technical Writer
Jain JosyTechnical Writer
Job Objective
A position in Senior Technical Writing
Career Objective
Mohan Nagar, Green Garden, Jaipur - 201010 [email protected]
09904455666
LinkdIn URL
To obtain a position where I can contribute my expert technical writing, editing,
proofreading, management, problem solving, instructional designing, copy writing
and supervision skills and experiences in the company growth and development by
taking different and difficult challenges.
Summary of Qualification
Over 5+ years of experienced and highly effective technical writer
Expert in writing, editing, and developing technical documents, product and
instructional manual/guide, tutorials, website/online content, presentation
and report
Extremely well - working with subject-matter experts, identifying and gather
information, writing and translating complex documents in a clear
understandable format
Excellent result-oriented, analyzing, planning, interpersonal and
communication skills
Well organized, defined and logical
Confident and capable of investigating complete detail about the technologies
and procedures
Soft Skills
Writing/Editing/Updating – Client Proposals, training operational guides,
software/hardware user manuals, newsletters, articles, tutorials, online guide,
blogs, technical reports, and English/Chinese/Japanese technical translation
Project Management - Planning, analyzing, coordinating, scheduling,
collecting, reporting, guessing and observing in and out complete project
operation
Proof Reading – Examining online/offline data and finding typographical
errors and mistakes
Contract Development – Manage contract with valuable client, customers, and
vendors
Technical Translation – English/Chinese/Japanese with extensive translation
experience
Technical Skills
Microsoft – Ms Word, PowerPoint, Excel, Front Page, Outlook, Publisher, Visio,
SharePoint
Markup Languages & Stylish Languages - HTML, XHTML, CSS, JavaScript
Adobe software - Acrobat, FrameMaker, Dreamweaver, RoboHELP, PhotoShop,
Web development Tools - HTML, DreamWeaver, FrontPage
Graphics Tools - Visio, SketckUp, Paint, Snagit, FullShot
Online Help tool - RoboHelp
Project Management Tools: MS Excel, PowerPoint, Project, and SharePoint
Additional Skills
Interpersonal Communication Skills
Organization, team management, and leadership Skills
Creative, technical, self-centered, and good team player
Operating System
Windows, Mac, and Linux
Professional Experience
Intelligentia IT Systems Pvt Ltd, Bangalore, Karnataka
Lead Technical Writer (Jan 2015- Present)
Involved in gathering, analyzing, writing, editing, reviewing, and maintaining
end-user software information, online help, website content, training guides,
technical reports, documents, newsletters, white papers,
software/hardware/installation/reference manuals, blogs, online/PDF/doc
tutorials, PPT Slides, articles, and company’s terms & conditions
Ensured delivery of clear, user-friendly, clean, and simple content to employers,
employees, and business team/partners
Created online help using Robohelp
Proofread resume, cover letter, confidential letters, and reports
Written content of company’s website by taking help of SEO
Involved in all stages of instructional design process, including needs
assessment and evaluation (ADDIE)
Wrote and edited employee handbook in Microsoft Word and PDF using Adobe
FrameMaker, Photoshop and Acrobat
Written and translated document in English, Chinese and Japanese using
HTML, JavaScript, CSS, XML and MS Word
Varite India Pvt. Ltd., New Mumbai, Maharashtra
QA Technical Editor/Technical Writer (Jan 2014 – Jan 2016)
Worked with QA team to ensure the quality of software application by writing,
editing and maintaining test cases, business requirements, use cases, training
guides, and user manuals
Proofread and edited online help file, CBTs and training guides
Trained new employees about complete process of work operation and
management
Used Adobe Creative Suite CS3, Snagit, Mainframe, Microsoft Office
Professional, Microsoft SharePoint, Adobe FrameMaker, and Macromedia
Dreamweaver for product quality assurance
Daemon Software & Services Pvt. Ltd., Gurgaon, Haryana
Freelance Copy Writer (Dec 2012 – Feb 2014)
Wrote articles, blogs, newsletters, professional letters, resume and cover letter
for company website
Proofread, edited, updated and maintained software introduction mentioned
on company’s website
E-Com Interactive (E-commerce Based Company), Delhi, NCR
Freelance Copy Writer (August 2012 – Feb 2014) Wrote online articles, blogs, newsletters, website content, and e-books for e-
commerce websites
Maintained e-commerce website content for B2B and B2C uses
IS Global Web, Bhopal, Madhya Pradesh
Technical Translator (Feb 2010 – July 2012)
Worked with translation team and created dictionary in English, Chinese and
Japanese that covers technical and business terms
Translated user manuals, proposals, training guides, PDF, business documents,
software application front pages, technical reports and presentation slides
from Chinese to English in a fast-paced environment
Translated emails, messages, letters, and references for proper communication
with international clients
Ensured quality delivery by using WordPerfect 4.0, PageMaker, Adobe
Framemaker, Microsoft Word, PageMaker, and Harvard Graphics
Education
Ph.D in English
Master of Arts in English
Bachelor of Arts in English honors
Technical Courses
Advanced HTML, DHTML, XML, JavaScript, and CSS (July 2012 – Jan 2014)
(NIIT, Bangalore, Karnataka)
Advanced Microsoft Office Suits (November 2012 – March 2013)
(NIIT, Bangalore, Karnataka)
Advanced Adobe FrameMaker, RoboHelp, Photoshop, Illustrator, Acrobat and
Macromedia Dreamweaver (June 2012 – April 2013)
(NIIT, Bangalore, Karnataka)
Memberships
IEEE Professional Communications Society
Editorial Freelancers Association (EFA)
Tech Republic
Linked In.com
Women For Hire
HTML Writers Guild (HWG)
International Webmasters Association (IWA)
Writing.com
Cover Letter of Technical Writer
Jain Josy Mohan Nagar, Green Garden, Jaipur - 201010Technical Writer [email protected] 09904455666
LinkedInJune 11th, 2016
Mr. Huston Jorge
Hiring Manager
Global Tech, Inc
Block 32, MohanNagar, Delhi - 02311
Dear Jorge,
I am writing this letter to express my interest for the vacant job position of
technical writer offered by XYZ Company. I heard about this opportunity through
the advertisement given in the naukri.com job portal. My 5+ years of technical
writing and translating experiences developed the abilities and skills in me to take
any sort of difficult technical writing & editing challenges. I am extremely excited &
motivated to use my skills I had been gained during technical courses in the
company empowerment.
As, I have learned and experienced many technical, management, programming
and graphic tools and languages such as English, Japanese and Chinese, I am
capable to research, analyze and understand the complete cycle of the software
applications/projects to create nearly perfect documents in all three languages in
clear and easily understandable manner. I always revise my-self with the modern
technologies and trends to add modern style and thoughts in the professional
writing projects. Also, I am well capable to give my best under tight deadlines and
pressure.
Due to my overall writing/editing/proofreading skills, I am confident that I am an
excellent competitor for this vacant job position. Please feel free to contact me at
above given phone number or email address to know more about my skills and
abilities required for the particular job position. Please inform me when can I call
you or meet you to discuss more on the subject matter.
Thank you for your time and consideration.
Sincerely,
Jain Josy
Author Bio
I am one of the most passionate career experts; help professionals and nonprofessional in job search, interview preparation, building resumes, cover letters & LinkedIn Profile, writing professional emails, and even more.
I am in the writing profession for past 9+ years. In addition to the career counseling, written many articles on software technologies and software testing application, and worked at “Nokia Siemens Network and Think A-Head” as a technical writer.