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Presented to : Prof. Mrunal Joshi

Presented by:

Mehernawaz Panthaky PG-13-79Priyanshi Choksi PG-13-80

Siddesh Goregaonkar PG-13-81

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An internet based company that sell tickets and passes for concertsand shows across India in every big and small city.

Operations -all over India

We marketed through word of mouth, college event participations andinternet ads.

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CORE DEP RTMENTS

SALES &

MARKETING

Pre sales

Marketing

Database

Inquiry Quotation

Post sales

Order

confirmatio

n

Invoice

ACCOUNTING

Billing &

Payment

Sending

invoiceReceivables

Book

keeping

HR

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MARKETING

Since the company was a start up and less of capital. ThroughWord of mouth. Inquiry and questions addressed through email, letters, phone

calls.

CUSTOMER DATABASE- excel book of customers including those who haveordered even once and of potential customers .

o Personal information

oUnique customer id.

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CHECK AVAILABILITY Master chart shows all the updates till date and quotationsfor the same.

The slots of the booked tickets are highlighted thus enabling distinction of the plan sofar. The blocked seats, confirmed seats etc are all displayed together on one single chart.

SPECIAL INCENTIVES / BENEFITS - If they fulfill any of the conditions mentionedbelow they get a special discount of 5 % on the total bill amount:-1. Payment is made 1 month before the concert, shows , etc OR

2. They order in bulk i.e. more than 25 tickets OR

3. Regular customers we provide them with a special 5% discount

(If they fulfill first and second condition they get 7.5% discount.)

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SALES ORDER CONFIRMATION- done after receiving confirmationINVOICE - 3 different invoices are created (physical). For customer, self record and salesdepartment

PAYMENT- Through Electronic or physical mode

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Lengthy and time consuming process Delays and lost orders

Computer systems invites errors.

No transparency.

Misuse of information

Tedious to keep updating the master data on very regular basis.

Online Just-in-time booking was not available

Duplication and confusion.

Inability to trace debtor payment

A regular customer finds it difficult to furnish the same information about

him/her repeatedly and also has no info about his

past records.

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Enterprise resource planning(ERP) is business management software ,usually asuite of integrated applications that a company can use to store and manage data

from every stage of business, including:

1. Product planning, cost and development

2. Marketing and sales

3. Inventory management

4. Shipping and payment

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Enterprise resource planning(ERP) isbusiness management software ,usually asuite of integrated applications that acompany can use to store and manage data

from every stage of business, including:

1. Product planning, cost and development

2. Marketing and sales

3. Inventory management4. Shipping and payment

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ERP made our company more flexible and less rigidly structured , whichenhanced the businessinternally and externally.

ERP improved data security.

ERP provided us an integrated real-time view of core business processes, using

common databases maintained by a database management system. ERP systems helped us track business resourcescash, and the status of

business commitments: orders, purchase orders, etc.

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Customer Database-We now create a data for all existing and new customer. Two types ofcustomer data are stored about a customer sales data and accounting data Contact Person for Customer-The contact person defines a specific person to communicate

with when dealing with pre-sale activity.

Customer Inquiry Check Availability and Customer Quotation-Along with the inquiry weprovided the quotation or sales information without obligation. An inquiry can relate to

materials or services, conditions, and if necessary delivery dates.

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Sales Order Referencing a Quotation-As a result, it simplified the order creation process bycopying the quotation into a sales order.

Discount Pricing-It reduced the arithmetical errors and transparency

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Customer Invoice and Billing Document -The system calculated the differences betweenoriginal amount and corrected amount, thus making the process more cost-effective.

Also when there are any corrections in the number or seats of tickets ordered earlier it

resulted in delay and inaccurate invoicing as against now.

ERP helped in integration of sales and accounting processes-: Earlier the sales departmentwas not integrated with our accounts department ,so accounting information were never up

to date, thus creating problem in cash management and receivable management.

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