TABLE OF CONTENTS11 FIG:8.4

CUSTOM

S.NO

TOPICS PAGE

No.■ INTRODUCTION 02

■ ORGANIZATIONAL STUCTURE 03

1 FIG: 1.12CHALLENGES AND OPPORTUNITIES THAT A MANAGER FACE IN MANAGING INFORMATION SYSTEM.

04

2 FIG 1.14ETHICAL CHALLENGES MUST FACE BY BUSINESS MANAGERS, WHO IMPLEMENT MAJOR APPLICATION OF INFORMATION TECHNOLOGY

06

3 FIG:1.17STAKEHOLDERS IN THE BUSINESS ENVIRONEMENT.

7

4 FIG: 12.21SUMMARY OF TEN MAJOR HARDWARE EVOLUATION FACTORS.

07

5 FIG:4.2 SUMMARY OF SELECTED COMPUTER SOFTWARE EVOLUATION FACTORS.

08

6FIG: 12.22SOFTWARE EVOLUATION FACTORS

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7 FIG: 5.26ENTITY RELATIONSHIP DIAGRAM

13

17

0

8 FIG:6.3SPECTRUM OF TELECOMMUNICATION

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9 FIG : 7.8ELECTRONIC COMMUNICATION, CONFERENCING, AND COLLABORATION WORK SOFTWARE TOOLS ENHANCE ENTERPRISE COLLABORATION

15

10 FIG: 7.16HUMAN RESOURCE INFORMATION SYSTEM.

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ER RELATIONSHIP MANAGEMENT12 FIG: 8.5

TYPES OF CUSTOMER RELATIONSHIP MANAGEMENT

17

13 FIG:8.14SUPPLY CHAIN MANAGEMENT

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14 FIG:8.17SUPPLY CHAIN MANAGEMENT FUNCTION VERSE SUPPLY CHAIN MANAGEMENT OUT COMES

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15 FIG: 9.14WEB STORE REQUIREMENTS MUST BE IMPLEMENTED

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16 FIG: 9.4E-COMMERCE PROCESS

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17 FIG: 10.3A SUMMARY OF THEATTRIBUTES OF INFORMATION.

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18 FIG: 10.15TYPES OF ANALYTICAL MODELING ACTIVITIES AND EXAMPLES

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1

INTRODUCTION

SUI southern gas company (SSGC) is Pakistan's leading integrated gas company. The company is engaged in the business of transmission and distribution of natural gas besides construction of high pressure transmission and low pressure distribution systems.

SSGC-l transmission system extends from sui in Balochistan to Karachi in Sindh comprising over 3,200 km of high pressure pipeline ranging from 12 - 24" in diameter. The distribution activities covering over 1200 towns in the Sindh and Balochistan are organized through its regional offices. An average of about 357,129 million cubic feet gas was sold in 2006-2007 to over 1.9 million industrial, commercial and domestic consumers in these regions through a distribution network of over 29,832 km. The company also owns and operates the only gas meter manufacturing plant in the country, having an annual production capacity of over 550,150

The Company has an authorized capital of Rs. 10 billion of which Rs 6.7 billion is issued and fully paid up. The Government owns the

2

majority of the shares which is presently over 70%.

3

ORGANIZATIONAL STRUCTURE

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DEPARTMENTAL HIERARCHY

GENERAL MANAGER OF HUMAN RESOURCES

D.G.MPERSONNEL MANAGEMENT

D.G.M INDUSTRIAL RELATION

D.G.MORTGANIZATIONL DEVELOPMEN

CHIEF MANAGER

DEPUTY MANAGER DEPUTY MANAGER

MANAGER

EXECUTIVES

STAFF

5

FIG:1.12 PAGE NO : 05CHALLENGES AND OPPORTUNITIESIT DEVELOMENT CURRENT PROPOSE

D USE OF THE INTERNET, EXTRANET, AND THE WEB AS THE PRIMARY IT INFRASTRUCTURE.

70%

DIFFUSION OF WEB TECHNOLOGY TO INTERNET WORK EMPLOYEES, CUSTOMERS AND SUPPLIERS.

30%

GLOBAL NETWORK COMPUTING COLLABORATION AND DECISION SUPPORT SYSTEM.

90%

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FIG : 1.14 PAGE NO: 06 ETHICAL CHALLENGES MUST BE FACE BY MANAGERSPOTENTIAL HARMS

INFRINGEMENT ON PRIVACY √ INACCURATE INFORMATION √CONCLUSION √POTENTIAL RISK

CONSUMER BOYCOTTS √WORK STOOPAGES √GOVERNMENT INTERVENTION √POSSIBLE RESPONSES

CODES OF ETHICS √INCENTIVES √CERTIFICATION √

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FIG: 1.17 PAGE: 07

STAKEHOLDERS IN THE BUSINESS ENVIRONMENT

APPLICATIONS CURRENT

PROPOSED

1.THE COMMUNITY √2.COMPETITORS √3.SUPPLIERS √4. GOVERNMENT AGENCIES. √5.STOCKHOLDERS √6.CUSTOMERS √7.FINANCIAL INSTITUTIONS √8. LABOUR UNIONS. √

FIG : 12.21 PAGE NO: 07

8

HARDWARE EVOLUATION FACTORSCURRENT PROPOSED

PERFORMANCE √WHAT ARE ITS SPEED, CAPACITY, AND THROUGHPUT?COST √WHAT IS ITS LEAST OR PURCHASE PRICE? WHAT WILL BE ITS COST OF OPERATIONS AND MAINTENANCE?RELIABILITY √WHAT ARE THE RISKS OF MALFUNCTION AND ITS MAINTENANCE REQUIREMENTS? WHAT ARE ITS ERRORS CONTROL AND DIAGNOSTIC FEATURES?COMPATABILITY √IS IT COMPATIBLE WITH EXISTING HARDWARE AND SOFTWARE? IS IT COMPATIBLE WITH HARDWARE AND SOFTWARE PROVIDED BY COMPETING SUPPLIERS?TECHNOLOGY √IN WHAT YEAR OF ITS PRODUCT LIFE CYCLE IS IT? DOES IT USE A NEW UNTESTED TECHNOLOGY OR DOES IT RUN THE RISK OF OBSOLESCENCE?ERGONOMICS √HAS IT BEEN “HUMAN FACTOR ENGINEERED” WITH THE USER IN MIND? IS IT USER FRIENDLY, DESIGNED TO BE SAFE, COMFORTABLE AND EASY TO BE USED?CONNECTIVITY √CAN IT BE EASILY CONNECTED TO WIDE AREA AND LOCAL AREA NETWORKS THAT USE DIFFERENT TYPE OF NETWORK TECHNOLOGIES AND

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BANDWIDTH ALTERNATIVES?SCALABILITY √CAN IT HANDLE THE PROCESSING DEMANDS OF THE WIDE RANGE OF END USERS, TRANSACTIONS, QUERIES, AND OTHER INFORMATION PROCESSING REQUIREMENTS?SOFTWARE √IS SYSTEM AND APPLICATION SOFTWARE AVAILABLE THAT CAN BEST USE THIS HARDWARE?SUPPORT √ARE THE SERVICES REQUIRED TO SUPPORT AND MAINTAIN IT AVAILABLE?

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FIG: 4.2 PAGE: 08

MAJOR TYPES OF COMPUTER SOFTWARE.

APPLCATIONS CURRENT PROPOSED.APPLICATION SOFTWARE1.GENERAL PURPOSE APPLICATION PROGRAMS.A.SOFTWARE SUITES. √B.WEB BROWSERS √C.ELECTRONIC MAIL. √D.WORD PROCESSING √E.SPREAD SHEETS √F.DATABASE MANAGERS √G.PRESENTATIONS GRAPHICS. √H.PERSONAL INFORMATION MANAGERS

√

I.GROUPWARE √2.APPLICATION SPECIFICPROGRAMS.1. ADVANCED PLANNING. √2.E-COMMERCE √3. FINANCIALS. √4. MANUFACTURING. √5. PROCUREMENT. √6.PROJECTS. √7.TRAINING. √8. BUSINESS INTELLIGENCE. √9. ENTERPRISE ASSET MANAGEMENT.

√

10. HUMAN RESOURCES. √

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11. MARKETING. √12. PRODUCT DEVELOPMENT. √13. SALES. √14. TREASURY. √15. CONTRACTS. √16. EXCHANGES. √17. INTERACTION CENTER. √18. ORDER FULFILLMENT. √19. PROFESSIONAL SERVICES AUTOMATION.

√

20.SERVICE. √SYSTEM SOFTWARE1.SYSTEM MANAGEMENTPROGRAMS.A.OPERATING SYSTEMS √B.NETWORK MANAGEMENT PROGRAMS.

√

C.DATABASE MANAGEMENT SYSTEMS.

√

D.APPLICATION SERVERS √E.SYSTEM UTILITIES √F.PERFORMANCE AND SECURITY √MONITORS. √2.SYSTEM DEVELOPMENT PROGRAMS.A.PROGRAMING LANGUAGE TRANSLATORS

√

B.PROGRAMING EDITORS AND TOOLS

√

C.COMPUTER-AIDED SOFTWARE √ENGINEERING CASE PACKAGES √

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FIG 12.22 PAGE NO: 11SOFTWARE EVOLUATION FACTORS

APPLICATIONS CURRENT

PROPOSED

QUALITY √IS IT BUGGED FREE, OR DOES IT HAVE MANY ERRORS IN ITS PROGRAM CODE?EFFICIENCY √IS THE SOFTWARE A WELL-DEVELOPED SYSTEM OF PROGRAM CODE THAT DOESN’T USE MUCH CPU TIME, MEMORY CAPACITY OR DISK SPACE?FLEXIBILITY √CAN IT HANDLE OUR BUSINESS PROCESSES EASILY, WITHOUT MAJOR MODIFICATIONS?SECURITY √DOES IT PROVIDE CONTROL PROCEDURES FOR ERRORS, MALFUNCTIONS, AND IMPROPER USE?CONNECTIVITY √IS IT WEB ENABLE SO IT CAN EASILY ACCESS THE INTERNET, INTRANET, AND EXTRANET ON ITS OWN OR BY WORKING WITH WEB BROWSERS OR OTHER NETWORK SOFTWARES?MAINTANANCE √WILL NEW FEATURES AND BUG FIXES BE EASILY IMPLEMENTED BY OUR OWN

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SOFTWARE DEVELOPERS?DOCUMENTATION √IS THE SOFTWARE WELL DOCUMENTED? DOES IT INCLUDE HELP SCREEN AND HELPFUL SOFTWARE AGENTS?HARDWARE √DOES EXISTING HARDWARE HAVE FEATURES REQUIRED TO BEST USE THIS SOFTWARE? OTHER FACTORS √WHAT ARE ITS PERFORMANCE COST RELIABILITY, AVAILABILITY, COMPATIBILITY, MODULARITY, TECHNOLOGY, ERGONOMICS, SCALABILITY AND SUPPORT CHARACTERISTICS?

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FIG: 5.26 PAGE NO: 13FLOW OF INFORMATION THROUGH FUNCTIONS OF HR DEPARTMENT

RECRUITMENT

GO TO JOB

EMPLOYEE

MANAGEMENT

PROBATION

PERIOD

ASSIGN JOB

TRAINING

NEEDS

ANALYSIS

GO FOR

TRAINING

COMPENSATION

ON PERFORMANCE

BASED

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PAY ROLL

FIG 6.3 PAGE NO: 14SPECTRUM OF TELECOMMUNICATION

APPLICATIONS CURRENT PROPOSED

ENTERTAINMENT

BROAD CAST TV √HIGH-DEFINITION TV √INTERACTIVE TV √VIDEO CATALOG SHOPPING

√

VIDEO-ON-DEMAND

INFORMATION TRANSACTIONSTRANSACTION SERVICES √INTERNET ACCESS √TELECOMMUNICATION √VIDEOCONFERENCING √VIDEO TELEPHONY √WIRELESS ACCESS √CELLULAR/PCS SYSTEM √

COMMUNICATIONS

POTS-PLAIN OLD TELEPHONE SERVICES

√

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FIG 7.8 PAGE NO: 15ELECTRONIC COMMUNICATION, CONFERENCINGAND COLLABORATION

ENTERPRISE COLLABORATION SYSTEM

CURRENT PROPOSED

ELECTRONIC COMMUNICATION TOOLSE-MAIL √INSTANT MESSAGING √VOICE MAIL √FAXING √WEB PUBLISHING √PAGING √ELECTRONIC CONFERENCING TOOLDATA CONFERENCING √VIDEO CONFERENCING √DISCUSSION FORUMS √CHAT SYSTEMS √ELECTRONIC MEETINGS SYSTEM √COLLABORATIVE WORK MANAGEMENT TOOLSCALENDARING AND SCHEDULING √TASK PROJECT MANAGEMENT √WORK FLOW SYSTEMS √DOCUMENT SHARING √KNOWLEDGE MANAGEMENT √

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FIG : 7.16 PAGE 16HUMAN RESOURCES INFORMATION SYSTEM.

STAFFING CURRENT PROPOSED

HUMAN RESOURCE PLANNING √LABOR FORCE TRACKING √LABOR COST ANALYSIS AND BUDGETING

√

TURN OVER ANALYSIS √RECRUITING √WORKFORCE PLANNING/SCHEDULING

√

TRAINING AND DEVELOPMENTSUCCESSION PLANNING √PERFORMANCE APPRAISAL PLANNING

√

TRAINING EFFECTIVENESS √CAREER MATCHING √SKILLS ASSESSMENT √PERFORMANCE EVALUATIONS √COMPENSATION ADMINISTRATIONCONTRACT COSTING √SALARY FORECASTING √COMPENSATION EFFECTIVENESS AND QUALITY ANALYSIS

√

BENEFIT PREFERENCE ANALYSIS √PAYROLL CONTROL √BENEFIT ADMINISTRATION √

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FIG: 8.4 PAGE: 17HUMAN RESOURCE MANAGEMENT PHASES SUPPORTS THE BUSINESSAPPLICATIONS CURREN

TPROPOSED

STAFFING √TRAINING AND DEVELOPMENT √COMPENSATION AND ADMINISTRATION √PAY ROLL √COLLABORATIVE SERVICES(PARTNERS,COMPANY,CUSTOMER)

√

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FIG: 8.5 PAGE: 17IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM.

APPLICATION CURRENT PROPOSED

1.OPERATIONAL CRM √2.ANALYTICAL CRM √3.COLLABORATIVE CRM √4.PORTAL BASED CRM √

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FIG: 8.14 PAGE 18

SUPPLY CHAIN MANAGEMENT SOFTWARE AND INTERNET TECHNOLOGIES.

APPLICATIONS CURRENT

PROPOSED

STRATEGIC SOURCING AND PROCUREMENT √

FORECAST AND DEMAND PLANNING √CUSTOMER ORDER FULFILMENT/SERVICES √DISTRIBUTION NETWORK AND WAREHOUSE OPERATIONS

√

PRODUCTION LOGISTICS √TRANSPORTATION AND SHIPMENT MANAGEMENT √COLLABORATIVE FULFILLMENT(SUPPLIER,MANUFACTURER,RETAILER,CUSTOMER)

√

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FIG: 8.17 PAGE: 19 THE SUPPLY CHAIN MANAGEMENT FUNCTIONS AND POTENTIAL BENEFITS

APPLICATIONS CURRENT PROPOSED

PLANNIGA.SUPPLY CHAIN DESIGN √B.COLLABORATIVE DEMAND AND

√

SUPPLY PLANNING. √C.EXECUTION √D.MATERIALS MANAGEMENT

√

E.COLLABORATIVE MANUFACTURING

√

F.COLLABORATIVE FULFILLMENT

√

G.SUPPLY CHAIN EVENT MANAGEMENT

√

H.SUPPLY CHAIN PERFORMANCE

√

MANAGEMENT. √

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FIG: 9.14 PAGE: 20THESE WEB STORE REQUIREMENTS MUST BE IMPLEMENTED BY A COMPANY OR ITS WEBSITES .

APPLICATIONS CURRENT PROPOSED

1.BUILDA.WEBSITE DESIGN TOOLS √B.SITE DESIGN TEMPLATES √C.CUSTOM DESIGN SERVICES √D.WEBSITE HOSTING √

2.SERVEA.PERSONALISED WEB PAGES √B.DYNAMIC MULTIMEDIA CATALOG

√

C.CATALOG SEARCH ENGINE √D.INTEGRATED SHOPPING CART

√

3.MANAGEA.WEBSITE USAGE STATISTICS

√

B.SALES AND INVENTORY REPORTS

√

C.CUSTOMER ACCOUNT MANAGEMENT

√

D.LINKS TO ACCOUNTING SYSTEM

√

4.MARKETA.WEB PAGE ADVERTISING √B.E-MAIL PROMOTIONS √C.WEB ADVERTISING EXCHANGES WITH AFFILIATE

√

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SITE SEARCH ENGINE REGISTRATION

√

5.TRANSACTA.FLEXIBLE ORDER PROCESS √B.CREDIT CARD PROCESSING √C.SHIPPING AND TAX CALCULATIONS

√

D.E-MAIL ORDER NOTIFICATIONS

√

6.OPERATEA.24*7 WEBSITE HOSTING √B.ONLINE TECH SUPPORT √C.SCALABLE NETWORK CAPACITY

√

D.REDUNDANT SERVERS AND POWER

√

7.SUPPORT √A.WEBSITE ONLINE HELP √B.CUSTOMER SERVICE E-MAIL √C.DISCUSSION GROUPS AND CHAT ROOMS

√

D.LINKS TO RELATED SITES √8.PROTECT √A.USER PASSWORD PROTECTION

√

B.ENCRYPTED ORDER PROCESSING

√

C.ENCRYPTED WEBSITE ADMINISTRATION

√

D.NETWORK FIREWALLS AND SECURITY MONITORS

√

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FIG: 9.4 PAGE: 22

E-COMMERCE ARCHITECTURE HIGHLIGTS NINE ESSENTIAL CATEGORIES OF E-COMMERCE PROCESSES.

APPLICATIONS CURRENT

PROPOSED

1.ACESS CONTROL AND SECURITY

√

A.ACCESS CONTROL √B.AUTHENTICATION √C.SECURITY MEASURES √2.PROFILING AND PERSONALIZING.A.PROFILE MANAGEMENT √B.PERSONLIZATION. √C.BEHAVIOUR TRACKING √3.SEARCH MANAGEMENTA.CONTENT BASED SEARCH √B.PARAMETRIC-BASED SEARCH

√

C.ROLE-AND RULE BASED SEARCH

√

4.CONTENT MANAGEMENT √A.DYNAMIC CONTENT √B.GENRATION √C.DATA REPOSITORY √5.CATALOG MANAGEMENT √A.PRICING CALCULATION √B.PRODUCT CONFIGURATION

√

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C.CATALOG GENERATION √6.PAYMENT √A.SHOPPING CHART √B.PAYMENT METHOD SUPPORT

√

C.PAYMENT VERIFICATION √7.WORKFLOW MANAGEMENT √A.BUYING PROCESS AUTOMATION

√

B.DOCUMENT MANAGEMENT √C.RULE-AND ROLE BASED CONTENT ROUTING

√

8.EVENT NOTIFICATION √A.EVENT-DRIVEN √B.TRANSACTION PROCESSING

√

C.MESSAGE TO E-MAIL √D.MESSAGE BOARDS √E.NEWSGROUPS √9.COLLABORATION AND TRADING

√

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FIG: 10.3 PAGE: 23

A SUMMARY OF THE ATTRIBUTES OF INFORMATION QUALITY .

APPLICATIONS CURRENT PROPOSED

TIME DIMENSION √TIMELINESS √CURRENCY √FREQUENCY √TIMEPERIOD √CONTENT DIMENSION √ACCURACY √RELEVANCE √COMPLETENESS √CONCISENESS √SCOPE √PERFORMANCE √FORM DIMENSION √CLARITY √DETAIL √ORDER √PRESENTATION √MEDIA √

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FIG: 10.15 PAGE: 24

ACTIVITIES AND EXAMPLES OF THE MAJOR TYPES OF ANALYTICAL MODELING.

APPLICATIONS CURRENT

PROPOSED

1.WHAT- if ANALYSIS √2.SENSITIVITY ANALYSIS √3.GOAL-SEEKING ANALYSIS √4.OPTIMIZATION ANALYSIS √

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