fujitsu world tour 2015 people...2002 2012 2015 team performance is necessary for success corporate...
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0 Copyright 2015 FUJITSU
Human Centric Innovation
Fujitsu World Tour 2015 Connect People – Integrated Communication Anytime and Anywhere
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Connect People – Integrated Communication Anytime and Anywhere Federico Riboldi Business Program Manager Fujitsu Italia
Gianluca Ferrè Partner Executive, Strategic Partner Organization EMEAR Cisco Systems
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Agenda
Why Collaboration
Why Now
Why Fujitsu & Cisco
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Uniformity to Diversity
Competition to Alliances
Efficiency to Adaptability Leadership: Culture:
Values:
INDUSTRIAL AGE INFORMATION AGE
Network
of Ideas
Individual
Tasks
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IMPROVING CONVENTIONAL approaches ONLY PROVIDES INCREMENTAL GAINS
Pe
rfo
rman
ce G
ain
Op
po
rtun
ity
Individual Task
Performance
“Network”
Performance
Target
2002 2012 2015
Team performance is necessary for success
Corporate Executive Board: Achieving Breakthrough Performance in the New Work Environment HR Summit
“The tension between orgs
optimized for predictability
and the unpredictable world
they inhabit has reached a
breaking point.”
responsive.org
Enter the agile enterprise
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Teams working together to reach a common goal Collaboration
What does it mean ?
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Static teams
Employee Productivity
Siloed Information
Business as Usual
Avoiding Customers
Team Effectiveness
Embracing Customers
Transparency
Innovation & Growth
Agile Workforce
Collaboration
Effective Enables
Collaboration benefits
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Agenda
Why Collaboration
Why Now
Why Fujitsu & Cisco
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Workplace Anywhere
24
A way to enable more flexible working & access corporate apps wherever you are?
A way to improve workforce productivity?
Changing the way we live and work
A way to deliver specific business outcomes?
A way to reduce property cost?
A way to transform the end-user experience?
A way to streamline key processes & boost efficiency?
Business Value
Consumerization
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The way we live and work is changing
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Employees just want to get things done but have created Collaboration silos
Discuss Connect Recall Share
Discuss Connect Share Recall
For teams to excel they need a common platform that is pervasive and provides a seamless, connected experience
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Low cost cross-border collaboration
Cut travel time and
expenditure
Green commitments
Provide facilities for a flexible
and mobile workforce
Increase productivity and
shorten time to market
Enable integrated instant
communication and
collaboration
Anywhere, Any device
Reliability and service levels
Reduce complexity and cost
Low investment and
predictable operating costs
(CAPEX to OPEX)
Efficient & human centric communication
Work Anywhere
Device flexibility, including
BYOD
Trust and Security
Expertise and info on demand
Enterprise communication challenges
Market trends Business needs IT impact Personal factors
Geographically dispersed workforce
Rising office space costs
Use of video
Content and device explosion
Social media
Cloud services
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Agenda
Why Collaboration
Why Now
Why Fujitsu & Cisco
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Integrated communication experience
Any content Anywhere Any device
Video handled as easily as voice, data
Flexible access from all clients
Richest experience in any location
Secure intra- and inter-company
communications
…with the communication technology delivered as a service
Meet wide variety of communication needs...
Every Desk
Our mission is to provide a no-compromise collaboration experience to:
Every Room
Every Pocket
SX20 SX80 SX10
MX200 G2 MX300 G2 MX700 MX800 IX5000
Every Room
DX70 DX80 DX650
Every Desk
8800 7800
Every Pocket
LIFEBOOK series
STYLISTIC series
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Experience Is More Than a User Interface
Software
Hardware
Infrastructure
Network
Experience
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CLOUD
ON PREMISES
HYBRID
CLOUD
ON PREMISES
HYBRID
EVERY POCKET EVERY ROOM
EVERY DESK
Teamwork Technology
Powered by a Comprehensive Architecture
Collaboration Edge Architecture
Unified
Communications Conferencing
Customer
Collaboration
Cisco Network
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Scalable up to 80,000 users
Available: multiple levels of server redundancy & survivability
Centralized or distributed call processing
Integrated services
Integrated network management
Highly secure
Reimagine Your Workforce Experience
IM / Presence
Video Voice
Content Sharing
The Heart of Cisco Collaboration
CLOUD
ON PREMISES
HYBRID Unified
Communications
Fujitsu offers Cisco Unified
Communications solutions from
the cloud, on premises, and
through hybrid approaches
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AGENTS
Customizable web desktop
Accessible customer lifecycle, history
First-call resolution
Integrated reporting
Multimedia capture and storage
Reimagine Your Customer Care
CUSTOMERS
Where, when, how I want
Seamless experience
Personalized
Streamlined
CLOUD
ON PREMISES
HYBRID
Web
Mobile
Contact Center
Voice Brick and
Mortar
Video
Social Media
Chat
SMS
Omnichannel
Customer
Collaboration
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Brings together audio, video, web conferencing
Scheduled, ad-hoc or always-on, personal meeting rooms
Works with third-party endpoints
One experience, any device
On premises, cloud or hybrid deployments
Brings together internal teams, customers, suppliers
Effective Meeting from Anywhere
TelePresence WebEx
CLOUD
ON PREMISES
HYBRID
Conferencing
Transform Your Business Meetings
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Simplicity Requires an Architectural Approach
On Premises Cloud
Conferencing
Instant Messaging and Presence
Content Sharing
Automation / Self care
Routing and Switching Edge Services
Management
Provisioning
Security
Consistent
Experience
Collaboration
Services
Network
Services
Flexible
Deployment
Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms
Hybrid
Voice and Video Calls
Customer Care
Mobility / BYOD
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Adoption: Getting it Right
Process
Technology
Culture
Professional
Services
Technical
Services
Consulting
Services
Experience FUJITSU
SERVICES
CISCO
SERVICES
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Fujitsu Jabber-Enabled Offices
Cisco Unified
Communications
Manager on Fujitsu
Servers
Cisco Jabber on every
Fujitsu desktop/laptop
Cisco Jabber on
smartphones/tablets
Fujitsu service and
maintenance
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Whitbread PLC
• Whitbread PLC is a hotel, restaurant and coffee shop company
based in the UK
• Premier Inn is the largest hotel brand in the UK with around 650
hotels and over 50,000 rooms
• Costa Coffee has 2,861 stores across 30 countries and is the
world's second-largest international coffee shop chain
• Other brands include the restaurant chains Beefeater Grill, Brewers
Fayre, Table Table and Taybarns • Major infrastructure uplift across entire estate, upgrading WAN and
migrating voice from local PBX’s to Fujitsu Cloud Connect
Collaborate
• 1,080 Whitbread Hotels and Restaurants
• LAN, WAN and point to point WiFi
• 4,200 phones
• 13,500 telephone numbers ported
• 4 Corporate sites with 900 users (including 65 Contact Centre)
+ 816 Costa sites with WAN only
• Reduced cost of operation
• Improved call handling
• Single view of calls across entire operation - improved customer intelligence
• Improved Management Information on calls – call/answer stats
• Enables future collaboration
THE CUSTOMER
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London Gatwick Airport
• UK’s second largest airport
• Most efficient single-runway airport in the world
• Flights to 90 countries for 35 million passengers a year
• 23,000 on-airport jobs +13,000 jobs through related activities
• Critical to the UK’s national infrastructure
• Undergoing massive transformation
• Moving its core internal and customer-facing IT systems to the cloud since 2012
• Replaced local PBX solution with Fujitsu Cloud Connect Collaborate
• Highly resilient WAN connectivity to access services
• Phase I provides Unified Communications services to the main Airport staff
• Fixed phones and software
• Cisco Jabber clients on Windows laptops, IOS & Android smartphones and tablets
• Cisco WebEx and Single Sign On integration with Active Directory
• Collaboration Edge provides simple to use “VPN free” access on the move
• Agile collaboration and mobility - any time, any where from any device
• Highly resilient Business Critical service to meet strict Business Continuity requirements
• Platform for innovation for customers
THE CUSTOMER
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Cisco and Fujitsu Can Bring It All Together
Unified Communications
Customer Collaboration
Conferencing
Open & Interoperable
Intercloud: Premises, Cloud & Hybrid
Ecosystem: Fujitsu & Cisco
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