fujitsu data center management and automation...

0 Copyright 2017 FUJITSU

Fujitsu Data Center

Management and

Automation (DCMA)

Wilfried Cleres March 20th, 2017

Counter emergencies fast and

comprehensively - Automated

Contingency Management


Fujitsu Data Center Management and Automation

Overview Fujitsu DCMA

Aligning IT with Business - Process Automation

Fujitsu standard interfaces and connectors

Automated Contingency Management

Summary


Key drivers for IT changes?

Technology

Processes

and

Automation

Society

Borderless

business


Why Data Center Management and Automation?

Customer needs

Data Center Operation: Efficient, flexible and reliable

Smooth and failsafe operations – Always On

Improve efficiency, agility, flexibility and speed

Easy Data Center management and automation

Establish Service Quality Management to support

the business processes best

Compliance and Governance



Service

Application

Server and Storage

Network

Power and cooling

Space and Inventory

Facilities

IT Operations

Management

(ITOM)

Data Center

Infrastructure

Management

(DCIM)

FUJITSU Data Center

Management and

Automation

(DCMA)

IT Operations Management and DCIM comprehensive and integrated


Business Service Management

End-Customer’s View Service Provider’s View

Self-Service PortalService

Desk

Service Level

Management

Contract

Management

Capacity

Management

Infrastructure, Application, End User Services and Performance Monitoring

Incident Management Reporting / Trending Energy Efficiency

Security

Management

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On

Capacity & Resource Planning

Data Collection Reporting / Trending

Financial

Management

Billing models

Tariffs

Users

Consumption

Service related

Integration and Process Automation

Life Cycle and Service Asset Management

Orchestration, Automation & Provisioning

IT-Infrastructure Resources

Storage NetworkServer

Fujitsu Reference Architecture DCMA


Maturity Level Characteristics

Level 1Awareness

Level 2Commited

Level 3Proactive

Level 4Service Aligned

Level 5Business Partner

Reactive fire-

fighting culture

Ad hoc

processes

Low customer

confidence

Consolidation &

Standardization

Looking at

industry best

practices

Initial process

formalization

Tiered

support

Working on

implementing

industry best

practices

Day-to-day

processes

mature

Systems

management

tools integration

Widespread

virtualization

Trusted Service

provider

Process

Automation

Service

SLA’s

Industry best

practices in place

Proactively pilots

new technology

for business innovation

Real-time

infrastructure /

private cloud

computing

Strategic

relationship

managers

Where are you and where do you need to be for best business support?

Source: Gartner “ITScore for Infrastructure and Operations”


Fujitsu Data Center Management & AutomationOffering

Consulting

Infrastructure Solutions and Products

DCMA

On Premise

DCMA

out of the Cloud

DCMA

Managed Services

Fujitsu Intellectual Property

Standardized Software & Solution Stack

Solutions How To‘sBest PracticesBlue Prints

Services and Maintenance

Infr

astr

uctu

re

pro

ducts

and

solu

tions

Serv

ices a

nd

Main

tenance

Consultin

gS

tandard

ized

SW

& S

olu

tions


Fujitsu DCMA in a nutshell

What is DCMA?

Fujitsu Data Center Management &

Automation is a suite of solutions

helping medium and large size

enterprises to

• improve operational efficiency

• improve service levels

• drive down operational costs

• accelerate the introduction of

new data center services

Approach

Optimizing the entire Data Center

• IT Operations Management

(ITOM)

Network , Server, Storage,

Application and Service

• Data Center infrastructure

management (DCIM)

Facilities, Space, Inventory, Power

and Cooling

Delivery models

Comprehensive offering

• On-premise (installed at and

managed by customer)

• Managed services (managed by

Fujitsu)

• Cloud (SaaS)

Our value

• DCMA is based on Fujitsu

solutions, intellectual property and

partner software integrated in a

Fujitsu reference architecture.

• Long standing experience in

managing and automating of huge

Data Centers

• Combined automation and

autonomy functionality for efficient

IT service delivery

• Broad and innovative solution

offering, honored with German

Data Center Awards in 2013,

2014, 2015 and 2016







Summary


Aligning IT with Business

Ticket System Issue

classification, documentation

and assignment

Control and alert

IT Service Providing

IT Service Assessment

SLA Management

Service Desk

Monitoring & Fault Management

Others

Service Quality Management

Web

ServiceOthersWeb

ServiceOthers

ERP

ServiceERP

ServiceERP

Service

Web

Service

Pro

ce

ss A

uto

ma

tio

n



Ticket System Issue


and assignment

Control and alert



SLA Management

Service Desk


Others


Web

ServiceOthersWeb

ServiceOthers

ERP

ServiceERP

ServiceERP

Service

Web

Service

Run

Bo

ok/P

roce

ss A

uto

matio

n

Via

Sm

artp

ho

ne

Business services listed according to

Business importance

Quality level

Risk to quality

Business and IT subservices

Historical service

status details

Real-time

service status

indicators

SLA Health Quality Risk Availability


Process Automation

Ticket System Issue


and assignment

Control and alert



SLA Management

Service Desk


Others


Web

ServiceOthersWeb

ServiceOthers

ERP

ServiceERP

ServiceERP

Service

Web

Service

Pro

ce

ss A

uto

ma

tio

n

Integrating

People

Processes

Technology

to streamline,

repeatable and

automated actions

across the

organization

to use synergies

to improve efficiency Network

Monitoring Team

Business Unit

Technical

Support

Business

Unit

Manager

Infrastructure

Engineer

Level 2

Infrastructure

Engineer

Level 3

IT Helpdesk

User


Process Automation

Ticket System Issue


and assignment

Control and alert



SLA Management

Service Desk


Others


Web

ServiceOthersWeb

ServiceOthers

ERP

ServiceERP

ServiceERP

Service

Web

Service

Pro

ce

ss A

uto

ma

tio

n

Fundamental Characteristics

Focused on the delivery of IT services and maximizing IT operation

efficiencies across IT departments and IT tools sets throughout the enterprise

Coordinating the cross-domain "heavy lifting" of your IT management

applications, enabling not only process automation but also process

audit trails for review/continuous improvement

Resulting benefits

Reduce operation expenses

Increase staff productivity

More consistent, error-free and auditable operations

Auditable alignment with compliance requirements

Process Automation to integrate, control, and automate operational

processes across platforms, applications and IT groups to improve

business services.


IT Process Automation – Examples

User Management

Set up

Change

User Switching

Sign out

Setting up an account with elevated privileges, remove them

Remove Tele-work

Workplace Computers

Deploy hardware pool, even temporarily,

Reinstalling

Asset Management, optionally perform relocation

Replace if defective

Sign out

Complement advanced permissions

Exchange model

Add an option monitor, if necessary, remove again

Software Software deployment

Application transfer

Service Requests

Master Data Management

Hardware pool

Hardware catalog change

Intercalation

Procurement

Repair and warranty processing

Care processes Hardware pool (CMDB, SCCM, AD, ...)

IP-Addresses

Reservations or remove

Option NiC multiple workstation equipment remove / add

Network printers

Provide

Support movers

Replace if defects

Self-services

Change room data

….


Process Automation in ActionAutomated Service Delivery Platform for Data Centers – Fujitsu OIM

Service AdministratorService ProviderService User

Self Service

from the

Service Portal

Automated

Service

Provisioning

Monitoring of

Service

Provisioning

Billing

€,$,£, …

An Out-of-the-box Solution to increase efficiency of service provisioning rapidly

Customer reference: large UK&I retail chain

Fujitsu DCMA Service Delivery Platform successfully deployed to a

large UK&I national retail chain. The critical infrastructure spans two

customer data centers, approximately 4200 Windows, Linux and

UNIX managed devices, and is being monitored 24x7 and fully

managed by Fujitsu (Optimized Infrastructure Management (OIM)).

Out of the Box Features

Alerting, CMDB and Service Desk integration

Asset & configuration automation

Automated Server provisioning

Capacity reporting

Monitoring

Patching


Use Case: Backups with user interaction

Operation without Process Automation

Error-prone manual efforts

Lengthened response time on errors

High effort

Time consuming

Operation with Process Automation

Automation of backup procedures regards load

profiles, special events and time

Time scheduled operation, during night, during

weekend, low activity time slots

Mass production



Fujitsu Automation library: BS2000 - Mainframe

UTM services

PRIMERGY - x86 Servers

ETERNUS - Storage

Others, ….

A central Enterprise Automation library is mission critical for standardization and efficiency







Summary


Importance of contingency manuals

The contingency manual comprises all the documents required to support suitable reactions to emergencies

and crisis. Important to ensure the continuity of business processes (source: BSI) is:

Business continuity plans: they describe the actions required to recover business processes after a crisis or emergency, for example, the

steps that must be taken to start up a substitute data center.

Recovery plans: they describe the actions required to recover or restart important resources; the persons responsible must define the

priority sequence for these steps.

Additional documents: Plan for immediate actions, crisis management guideline, crisis communication plan

Further standards are specified by ISO 27001, BSI Protection

Catalog, Federal Data Protection Law, TÜV requirements for

data center certification, ITIL, IT Sicherheitsgesetz (IT-SIG), KRITIS

The aim of the contingency manual is to maintain IT operations:

Establish the organization which is to cope with the emergency

Ensure the restart of critical IT services

Ensure reliable and suitable emergency operations

Support customers and specialist departments

Recover any failed IT services

https://www.bsi.bund.de/DE/Themen/ITGrundschutz/ITGrundschutzSchulung/Webkurs1004/7_Notfaellebewaeltigen/nfm07_05.html


Incremental setup of Contingency Management

Contingency Management

Plan

▪ Need for action analysis

▪ Determination influential stakeholders (laws, owner, e.g.)

▪ Environmental conditions

▪ Definition / announcement of the crisis management guidelines: Objectives, scope, organization, communication, action-model (BSI Standard 100-4 e.g.)

▪ Classification and definition of roles, responsibilities and committees (emergency management and emergency accomplishment)

▪ Analysis of best practices and already established processes

▪ Establish clear definition for: Emergency, crisis, outage, etc.

Implement

Emergency preparedness and response Management:

▪ Interactions and synergies (projects, service management processes, technologies)

▪ Inventory and evaluation of assets

▪ Risk management, continuity strategies, contingency planning concept

▪ Action planning and implementation

▪ Emergency Manual (cards) creation and modeling

▪ Employee awareness

Emergency Management:

▪ Emergency, crisis recognition

▪ Crisis management and communication

Review

▪ Emergency drills

▪ Review of: Efficiency, up-to-dateness, training needs, etc.

▪ Observation and controlling of the progress and effectiveness

▪ Observe and control the level of automation

▪ Implement and manage a continuous improvement process

Optimize

▪ Continuous expansion of the automation of processes

▪ Continuous Integration in IT Service Management processes

▪ Acceptance management

▪ Training measures

Org

aniz

ation,

Environm

ent and T

echnolo

gy


Fujitsu DCMA References – Contingency Management

Deutsche Leasing - Boris Jendretzki, Director Outsourcing & Consulting Services, Fujitsu CE

In the transition phase of the IT operation of Deutsche Leasing to

Fujitsu, an ITSM concept, the design, the rollout and handover

was implemented. A main part of this project was the IT Service

Continuity Management incl. IT Emergency Management.

Munich RE – Insurance - Andreas Michel, Head of Section IT Infrastructure Sourcing, Management EMEA

In a project approach IT Service Contingency Management, Disaster

Recovery and IT Emergency Management was developed and

rolled out. The main focus was on the topic „Handling a potential

operational Outage of the offshore location“.

Efficient concept, short implementation timelines and fast ROI

http://www.deutsche-leasing.com/


Fujitsu DCMA Process Automation Solution

Why „Automated Contingency Management“?

▪ Restart of business critical IT-Services

▪ Assure a reliable emergency operation

▪ Reestablish dropped out IT-Services

▪ Support emergency management

▪ Support regular emergency drills

F I R E

Operate the Data Center with maximized reliability, agility and efficiency


Efficient and assured Contingency Management

Plan and

automate

Implement and

automate

Optimize and

automate

Review and

automate

ContingencyManagement

Automation is key success factor for an efficient and assured Contingency Management


Process examples from the contingency manual

Downtime cooling machines Emergency card 010

Emergency cards describe

the steps required to

recover business continuity

in a crisis or emergency; the

focus of attention is on

maintaining IT operations

Downtime building automationEmergency card 100


Automated contingency manual example Downtime cooling machines "Emergency card 010“

Building technology

Sensor systems

People

Sensor systems

IT infrastructure / operations

Downtime cooling machines

Emergency card 010

Sensor systems

People

Downtime cooling machines

Emergency card 010

Fujitsu DCMA

methodology and

solutions in order

to implement the

contingency

manual automation

efficiently


Fujitsu Automated Contingency Manuals (CM)Example: BS2000 Emergency Management for a system and storage outage

CM without Process Automation

After human reaction time - manual system shutdown

Restart in dialog modus with customer-specific configuration – requires deep knowledge about detailed customer system configuration, proceed checklists and manuals, a time consuming and human error prone task

➢ Long duration of system restart and increased error rate in manual processes

➢ Longer outage of business-critical systems

CM with Process Automation Automatic system shutdown

Automated restart by connecting the BS2000 console

➢ Significantly faster system restart and no manual errors in the restart process, reduction of manual

operations tasks

➢ Increased availability of business-critical systems

➢ Seamless integration across BS2000, Linux and Windows


See how it works:

Automated Contingency Manual

presented in a YouTube video

https://www.youtube.com/watch?v=Wbgby9_SEWI

Fujitsu DCMA YouTube Video

FUJITSU Data Center Management and Automation Solutions

https://www.youtube.com/watch?v=Wbgby9_SEWI


Benefits: Automated Contingency Management

Customer benefits

Fast recovery of business continuity

Connect IT processes, systems, sensor systems,

building technology and people

Initiate emergency processes automatically, automatic

diagnostics and self-help

Assist the emergency managers

Avoid manual errors via automation and increase quality

Adhere to escalation procedures and document all activities

Ensure and accelerate people/machine interaction for all operating systems and departments

Operate the data center more simply, more securely and efficiently and at a low price

Reduce downtime costs significantly

Improve your Data Center Contingency Management!







Summary


The future Data Center

Rearchitect the Data Center, shift IT

resources where they are needed

Software defined anything

Virtual anything

Autonomous orchestration of IT resources

pools will be the strategic business driver

Standardization and business process

redesign will be required

Data Center admin skills will change from

setting up real IP devices to modeling of

processes and policies

SDSSDN

SDI

SDx

SDC

SDs

ec

Software defined anything

Core Services

Applications needed

for businessVirtual Anything

In the next 5 years we will see the highest rate of change in performance and

software-defined infrastructure



Value Propositions

Preconfigured solutions – rapid implementation, excellent customer feedback

Predefined management/automation policiesfor Fujitsu infrastructure products (PRIMERGY, ETERNUS) and other common products

Predefined blueprints and best practices

Processes and automation improve agility, flexibility and speed

Integrate and adopt within heterogeneous Data Centers

Supporting the whole business value chain from consult, design, build, operate and maintain

Fujitsu as a trusted partner – broad offer, independent consulting, best-of-breed portfolio

Let's improve your Data Center efficiency!


Fujitsu DCMA Automated Contingency Management

Thank you for listening!Contact: Wilfried Cleres

E-Mail: [email protected]

mailto:[email protected]

fujitsu data center management and automation...

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