fuji xerox (hong kong) limited sustainability report … xerox...industries. for example, we...

Fuji Xerox (Hong Kong) Limited

Sustainability Report

2018Create, Change and Innovate for a Sustainable Future

2019

Cover Story

Contents

Top Commitment

P. 01

Company Profile

P. 10

Glossary

StrongCreating and Utilizing Knowledge for

Work Style Innovation of the Society

P. 20

KindInnovating Industries with Technologies andInitiatives for Environmental Conservation

P. 27

InterestingDiversifying Work Styles for

Corporate Strengths

P. 33

P. 16

CSR Indicators

P. 40

GRI Content Index

P. 42

Verification

P. 48

Feedback

[email protected]

Report Scope and Approach

P. 04




2019

The cover of this report features the lovely smiling kid

Zita Hung, daughter of our employee Alex Hung,

enjoying and embracing the beautiful side of nature.

The picture symbolizes our endeavor to create values

through our business activities that contribute to a

harmonious society.

Committed to achieving the United Nations

Sustainable Development Goals, Fuji Xerox (Hong

Kong) Limited will continue to create value for our

customers and other stakeholders and deliver on our

promise to create a better world for our future

generations.

Corporate GovernanceIntegrated Management Systems for

Compliance and Risk Management

Top CommitmentChapter 1 Top Comm

itment


itment

1

Cover Story

Contents

Top Commitment

P. 01

Company Profile

P. 10

Glossary

StrongCreating and Utilizing Knowledge for

Work Style Innovation of the Society

P. 20

KindInnovating Industries with Technologies andInitiatives for Environmental Conservation

P. 27

InterestingDiversifying Work Styles for

Corporate Strengths

P. 33

P. 16

CSR Indicators

P. 40

GRI Content Index

P. 42

Verification

P. 48

Feedback

[email protected]


P. 04




2019

The cover of this report features the lovely smiling kid

Zita Hung, daughter of our employee Alex Hung,

enjoying and embracing the beautiful side of nature.

The picture symbolizes our endeavor to create values

through our business activities that contribute to a

harmonious society.

Committed to achieving the United Nations

Sustainable Development Goals, Fuji Xerox (Hong

Kong) Limited will continue to create value for our

customers and other stakeholders and deliver on our

promise to create a better world for our future

generations.

Corporate GovernanceIntegrated Management Systems for

Compliance and Risk Management

Our Top Priority Operating under Fuji Xerox Co., Ltd. which is a 100% owned by FUJIFILM Holdings Corporation of Japan recently, Fuji Xerox (Hong Kong) Limited has adopted the long-term Sustainable Value Plan (SVP) 2030 developed by FUJIFILM Holdings and various group-wide sustainability initiatives implemented by FUJIFILM Holdings and Fuji Xerox. For example, as one of the first Asian companies in the copier/ multi-function printer (MFP) industry meeting the carbon emissions target under the Science Based Targets initiative, FUJIFILM Holdings is aligned with the scientific basis for achieving the 2ºC goal of the Paris Agreement, and the group strives to achieve a 30% reduction in the volume of carbon emitted across the entire product lifecycle by the fiscal year of 2030 (FY2030) compared to FY2013. In 2019, FUJIFILM Holdings also joined the international initiative “RE100”, led by The Climate Group in partnership with the Carbon Disclosure Project, with a commitment to source 100% renewable electricity for its footprint internationally and hence achieve zero carbon emissions by 2050. Setting its eye on these goals, Fuji Xerox leverages its position in the paper-use supply chain to influence its suppliers and customers. The company announced its support for the Vancouver Declaration in December 2017, under which 70 global corporates have pledged to strengthen their ethical sourcing


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2


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commitment in partnership with the Forest Stewardship Council™. By further increasing the use of materials from responsibly managed forests in the region and streamlining its business operations, Fuji Xerox will further reduce its global carbon footprint across its value chain.

As a local sustainability pioneer, Fuji Xerox (Hong Kong) also endeavors to create value through our business activities, including the launch of innovative products, solutions and services that contribute to solving sustainability issues.

Looking BackwardFuji Xerox (Hong Kong) has foreseen the impact that waste electrical and electronic equipment (WEEE) could exert on the environment. Based on the principle “Used products are valuable resources, not waste”, Fuji Xerox (Hong Kong) has proactively promoted circular economy by sending all used products to our cross-border integrated recycling system in Thailand since 2004, which achieved a material/thermal recycling rate over 99.5% (zero landfill). In mid-2018, Fuji Xerox (Hong Kong) changed its recycling strategy in preparation for the importation ban of WEEE in Thailand and the newly issued WEEE regulation in Hong Kong. With the full implementation of the Producer Responsibility Scheme on WEEE in Hong Kong on 1 August 2018, we shouldered our obligations as a registered supplier and comply with the Product Eco-responsibility (Regulated Electrical Equipment) Regulation by working with local recyclers for material recycling. By minimizing sea transportation, our carbon dioxide (CO2) emissions have been further reduced.

Meanwhile, as we advocate resource sustainability and strive to achieve Goal 8 – Decent Work and Economic Growth under the United Nations Sustainable Development Goals (SDGs), we help companies optimize their business operations and governance with our Smart Office solutions, and Robotic Process Automation (RPA) is one of the highlights. According to Gartner’s estimates, by 2020, automation and artificial intelligence (AI) technology may reduce the manpower requirement of the shared services centers by as much as 65%. This motivates us to share our experience and one-stop solutions with enterprises from different industries. For example, we assisted a client from the garment industry in speeding up the classification, certification and inspection processes of the sales team, procurement and finance departments via RPA.

In FY2018, Fuji Xerox (Hong Kong) reduced its CO2 emissions by 2.7%. However, we recorded a drop of 13.2% in volunteering hours due to resources reallocation to other business priorities.

Moving Forward In this globalization era with overflowing information of various forms, it is easy to get access to desired information but challenging to take full advantage of it. With our in-depth analysis on customer behaviors and challenges, we have transformed communication by integrating paper data and digital data seamlessly with cloud services and mobile solutions. We realize that better communication will empower our customers to leverage only the necessary information and hence to create measurable business outcomes.

In FY2019, Fuji Xerox (Hong Kong) will continue to work hard to achieve the SDGs with our cutting-edge technology by focusing on Smart Work Innovation. This is a series of comprehensive solutions and services that streamline both general and professional workflows through Fuji Xerox’s proprietary Document AI technology, next-generation


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Yasuyuki MatsumotoManaging DirectorFuji Xerox (Hong Kong) Limited

security technology, the Internet of Things and Internet of Humans technologies. With these advanced technologies, we will assist our customers in re-engineering their document management processes, ensuring seamless integration into their current information technology (IT) infrastructure, transforming document intensive processes and enhancing customer communications to create a secured communication environment. To stay competitive, we must seize the opportunity of digital transformation. We will continue to promote the promising technology of RPA and apply it to smart office solutions so as to help companies take the lead in the new era. For instance, we have optimized our environmental, social and governance (ESG) data management tool (iESG 2.0) by integrating RPA technology into platform applications and leveraged the powerful capabilities of “software robots” to address the disclosure requirements for key performance indicators in environment aspect.

I hope you enjoy reading this Sustainability Report to learn more about our goals and sustainability efforts, and we look forward to receiving your comments and feedback through the feedback form or [email protected].

4

Report Scope and ApproachChapter 2 Report Scope and Approach

Reporting Objectives Committed to disclosing our sustainability performance in accordance to international standards with greater accountability and transparency, Fuji Xerox (Hong Kong) has adopted the stringent Plan-Do-Check-Act (PDCA) improvement cycle, supported by our pioneering Intelligent Environmental, Social and Governance (iESG) management tool that consolidates sustainability data to ensure accuracy and validity of all qualitative and quantitative data within the scope of this report. To facilitate a better understanding of our company, this report will illustrate our business development plans, latest goals and related initiatives. While responding to the sustainability issues which are of greatest importance to our stakeholders, we will also share our business philosophy to show how we embed sustainability values in our management approach at every level.

This is our 10th annual sustainability report that follows the Japanese financial year which officially ends on 31 March. As such, the projects and plans mentioned in this report may be still in progress, may have been completed, or may be scheduled to roll out in the next fiscal year.

Reporting Scope and Reporting Period This report covers information on significant economic, environmental and social impacts incurred in our operations between 1 April 2018 and 31 March 2019 (i.e. FY2018) in the following locations:

• Hong Kong Island’s offices

• Tsuen Wan’s Recycling Center

• Kwai Hing’s Document Technology Center

• Macau office

Due to the different data collection systems implemented in individual offices, some performance information related to the Macau office has not been included.

5


Reporting PrinciplesThis Sustainability Report complies with:

• The internationally recognized Global Reporting Initiative (GRI) Standards issued in 2016, ISO 26000:2010 Guidance on Social Responsibility, United Nations Global Compact (UNGC) Initiatives, United Nations Sustainable Development Goals (SDGs), Business Environment Council (BEC) Handbook of Understanding Materiality for Environmental, Social and Governance Report, The Stock Exchange of Hong Kong Limited (SEHK) Environmental, Social and Governance (ESG) Reporting Guide and Fuji Xerox Operating Companies’ Sustainability Report Guidance

• Stakeholder concerns

• Benchmarking against other industry players

External Assurance This report was prepared in accordance with the GRI Standards: Core Option with respect to the extent of coverage and the information provided. To ensure credibility of this report, Fuji Xerox (Hong Kong) appointed Hong Kong Quality Assurance Agency (HKQAA) to conduct an independent verification of this report according to the GRI Standards, ISO 26000:2010 Guidance on Social Responsibility and SEHK ESG Reporting Guide. For details of the assurance statement, please refer to the “Verification” chapter.

CSR ManagementAdhering to FUJIFILM Holdings Corporation’s Sustainable Value Plan (SVP) 2030 and Fuji Xerox Co., Ltd.’s commitment to be “open, fair and clear”, Fuji Xerox (Hong Kong) has been striving to exceed stakeholders’ expectations in every aspect, address customers’ concerns timely and create value to stakeholders.

Our parent company Fuji Xerox Co., Ltd. first published the Fuji Xerox Environmental Progress Report 1998 in 1999, followed by the Environmental Report from 2000 to 2002 and eventually the Sustainability Report https://www.fujixerox.com/eng/company thereafter. Inspired by this corporate culture, Fuji Xerox (Hong Kong) regards sustainability reporting as a viable stakeholder engagement channel and an integral part of our strong relationship with all stakeholders. Although we are not a listed company and are not

obligated to publish this report in Hong Kong, we still hope to ensure the integrity of our decision-making processes, enhance our Corporate Social Responsibility (CSR) management and comply with international, local and industry requirements under the GRI Standards through active disclosure. Ultimately, we aim to create a positive impact for our stakeholders by further advocating local changes, addressing social issues and fostering a stronger bond with the society.

Material Aspects and Stakeholder EngagementFuji Xerox (Hong Kong) undertakes regular materiality assessments to identify pertinent issues in accordance with the GRI standards and evaluate their relevance to our business and stakeholders. We have also adopted other applicable guidelines and principles, such as AccountAbility’s AA1000 Standards.

Since we published our first Sustainability Report in 2010, we have defined the report’s material aspects by reviewing the feedback from the Fuji Xerox Annual CSR Survey, which was developed based on international and Japanese standards and guidelines, including but not limited to the UNGC Ten Principles, the Japan Association of Corporate Executives’ New Corporate Assessment Standards and United Nations SDGs.

Through this materiality assessment that takes local benchmarking platforms into consideration, the voices and opinions of internal and external customers are included through the following key channels:

• “Green Tour”: First introduced in 2010, this is an innovative two-way communication platform through which stakeholders are invited to visit our carbon neutral facilities. In FY2018, four tours were organized and a total of 61 stakeholders visited our facilities.

• Stakeholder Engagement Questionnaire: We invite our stakeholders to provide feedback on our performance in the environmental, social and economic areas. In July 2019, all employees, instead of the invited staff members only, were invited to participate in the survey for the first time.

The feedback was categorized and formed a materiality matrix that reflected the frequency of an issue referenced by various stakeholders. Topics in the “High-High” area of the Materiality Matrix Diagram were classified as material matters, and other matters indicated would also be discussed.

6

Report Scope and Approach Chapter 2Report Scope and Approach

Material matters identified in the “High-High” area of this Materiality Matrix Diagram will be discussed in the following sections.

• Materiality Matrix

Economic

Importance to Fuji Xerox (Hong Kong) LimitedMedium

Med

ium

Social

Environmental

No Poverty

Zero Hunger

Volunteering

EmployeeSatisfaction

Quality Education

Sustainable Citiesand Communities

Affordable and Clean Energy

Partnershipsfor the Goals

InformationSecurity

Gender Equality

Reduced Inequalities Peace, Justice and Strong Institutions

Clean Water and Sanitation

EnvironmentalEducation Climate

Action

WasteManagement EnergyManagement

Life Below Water

Life on Land

Customer Satisfaction Governance and

Risk Management

Decent Work andEconomic Growth Industry, Innovationand Infrastructure

ResponsibleConsumption

and Production

Product Safety

CarbonManagement

Manpower Development Eco Product Supply Chain Management

Occupational Health and Safety

Business Continuity

Sustainable Procurement

Core

Bus

ines

s Processes

Mid-range M

anagement Plans

Fuji Xerox(Hong Kong)

Value Provided

Two-wayCommunication

withStakeholders

Repo

rt to

management re

flecting survey results in mid-range strategy

Examination and progress management atFuji Xerox (Hong Kong) Sustainability Committee

Fuji Xerox(Hong Kong)CSR Review

Fuji XeroxCSR Survey

Fuji Xerox(Hong Kong)

SustainabilityReport

Check whether information is provided to and

received from stakeholders in an effective manner

Customers

LocalCommunities

Shareholders /Investors

GlobalEnvironment

Employees

Suppliers

Stakeholders• Mission Statement

• Shared Values

Check degree of meeting stakeholders’ requirements every year

• Our CSR Improving Mechanism

For detailed linkage between material topics and SDGs, please refer to GRI Content Index.


7


Industry, Innovation andInfrastructure Decent Work and

Economic Growth

Value Treasured in Fuji Xerox (Hong Kong) Connection to SDGs

Governance

We view sustainability and risk management as top priorities for developing our business. With such, we adopt robust management systems, processes and mechanisms to facilitate our business operations and to give a greater voice to our stakeholders.

Economic

With developing innovative ICT technology, we provide the highest standards of solutions and services to assist our customers in achieving business efficiency, productivity and sustainability.

Environmental

Being a corporate citizen, we have always done our utmost to give greater value to the global environment through various sustainability initiatives.

Social

On top of actively engaging our employees, customers and suppliers, we share our experiences with business partners and the community through participation in various associations and voluntary services, in order to develop a sustainable society.

Decent Workand EconomicGrowth

Industry, Innovation andInfrastructure

Life on LandResponsibleConsumptionand Production

Climate Action

Good Health and Well-Being

Peace, Justiceand StrongInstitutions

Gender Equality ReducedInequalities

• Our Values and Their Connection with Sustainable Development Goals (SDGs)

• Our Response to Stakeholders’ Needs

Stakeholders Concerns Fuji Xerox (Hong Kong)’s Engagements Customers • Quality of Products and Services

• User-friendly Design• Cost Effectiveness of Services• Responsiveness of Services• Information Security • Safe Working Environment• Fair Working Conditions• Benefits and Welfare• Career Development• Employee Satisfaction • Economic Stability• CSR Performance Management• Business Ethics• Fair Trade

• Staff Communication Meetings• Managers’ Gathering Sessions• Newsletters• Employee Relation Activities

• Customer Satisfaction Survey• Website• Press Release• ISO/IEC 27001 Information Security Management System Audits

Employees

Suppliers

• Irregular Meetings• Letters• Code of Conduct

Global Environment

• Various Audits (ISO 14001 Environmental Management System, ISO 50001 Energy Management System, FSCTM

Chain of Custody, 5S, etc.)• Irregular Meetings and Visits

• Low Carbon Office• Eco Product Life Cycle• CSR Recognition• Sustainable Procurement• Social Contribution• Employment Opportunities• Mentoring• Employing Vulnerable Individuals

Local Communities

• Charity Events• Fund Raising Campaigns• Irregular Meetings

Shareholders/ Investors

• Economic Sustainability• Workforce Stability• Governance and Risk Management• Legal Compliance

• ISO 22301 Business Continuity Management System Audits• Regular Meetings• Reports• Internal Audits• CSR Review

8


Management ApproachCarrying on our parent company’s mission and responsibilities as a good corporate citizen, Fuji Xerox (Hong Kong) has been at the forefront of creating value for six defined stakeholder groups through our CSR management practices and processes. The below sections summarize our management approaches to building trust and engaging with our stakeholders.

Engagement with Customers

Fuji Xerox (Hong Kong) believes that innovation is the key to responding to the rapidly changing business environment and the increasingly diversified expectations of our customers. Through active communication and engagement, we help our customers to identify business challenges and create new solutions to tackle the problems. To further support our customers, we have been improving the performance of the iESG 2.0 management tool by analyzing the customer experience in utilizing the tool to manage their sustainability performance. Our interactive communication with customers at all points of contact allows us to develop long-term customer relationships based on trust and achieve mutual growth by continuously meeting their needs.

Engagement with Employees

Fuji Xerox (Hong Kong) considers human resources as one of our most valuable assets. By creating an inspiring environment that fosters innovative ideas, we can enhance our business and benefit both the community and our company. To motivate and empower our employees, we have implemented a wide range of engagement initiatives to improve employee satisfaction, strengthen their sense of belonging, promote workplace diversity and provide personal learning and development opportunities, in the hope that our team can unleash their potential, cope with different challenges and excel personally and professionally.

Engagement with Supplier

Holistic supply chain management is essential for Fuji Xerox (Hong Kong) to successfully promote sustainability across our entire value chain. We closely communicate with our suppliers to ensure they understand the importance of CSR management and continuously make improvements. We see our suppliers as partners and frequently share with them our CSR philosophy and management approach so that we can grow and adapt to the ever-changing market needs together. We are pleased to see that many suppliers have adopted green and sustainable procurement strategies aligned with ours, which contributes to a greener and more sustainable supply chain that will benefit all parties.


9


Engagement with Global Environment

Fuji Xerox (Hong Kong) released its Environmental Protection Policy in 1985 and replaced it with our Sustainability Policy in 2010. Since the adoption of ISO 14001 Environmental Management System in the second half of 2002, we have incorporated sustainability into our core business activities and pursued continuous improvement through our PDCA improvement cycle. We fully support the regional efforts of our parent company in embedding sustainability into all aspects of the product lifecycle, from sourcing of parts and materials, assembly, processing, logistics and end-user power consumption, to product recycling and disposal. Following the SVP 2030, Fuji Xerox (Hong Kong) has been actively addressing the global climate change issue by not only preserving forest resources and environment, but also making effort to reduce CO2 emissions globally via proactive carbon offset initiatives.

Engagement with Local Communities

As a responsible corporate citizen in Hong Kong, Fuji Xerox (Hong Kong) responds to the society’s expectations and is motivated by high ideals. Committed to supporting the cultural development and creating a better society, we serve people from all walks of life, particularly those in need, through our strong and caring “Volunteer Network”. We have initiated and promoted various volunteering programs, ranging from environmental conservation, child welfare to cultural preservation. Furthermore, we have been actively seeking opportunities to collaborate with non-governmental organizations (NGOs) and institutions to create greater synergy. To inspire the next generation, we have regularly collaborated with universities and academic institutions and organized “Green Tours” for students to encourage them to integrate innovative Information and Communications Technology (ICT) applications into their daily lives. While the achievements so far have been encouraging, we understand that more still need to be done to sustain positive changes in the community. Therefore, Fuji Xerox (Hong Kong) will continue to make the best use of our expertise and competencies to make meaningful contribution to the society.

Engagement with Shareholders/Investors

Guided by the principle of running an “open, fair and clear” business, Fuji Xerox (Hong Kong) has been serving customers wholeheartedly while keeping abreast of the market changes and embracing new challenges. We strive to work closely with our counterparts in China and to achieve our CSR targets even amid the rapidly-changing and unfavorable economic environment. Pursuing continuous improvement, we also benchmark ourselves against industry pioneers to cement our status as a trusted ICT partner specializing in leading document services and communication. Last but not least, we endeavor to be a key source of profit of our parent company Fuji Xerox Co., Ltd. and deliver exceptional performance for the shareholders/investors of FUJIFILM Holdings Corporation.

04

Company Profile

Company ProfileChapter 3

10

Established in 1964, Fuji Xerox (Hong Kong) Limited is one of the leading companies specializing in document consultancy, consistently offering new core values and innovative ideas to a changing world. Formerly known as Rank Xerox (Hong Kong) Limited, the company became a subsidiary of Fuji Xerox Co., Ltd. in 2000. As a trusted information and communications technology (ICT) partner with over 1,000 employees*, Fuji Xerox (Hong Kong) maintains a high standard in providing highly accessible document services and communication solutions ranging from streamlined workflow software, enterprise print services, document supply chain management to business process services to a broad range of customers in Hong Kong and Macau.

* Figure excludes certain external contractors performing logistic management tasks in our recycling center.

Contribute to the advancement of the global community by continuously fostering mutual trustand enriching diverse cultures

Achieve growth and fulfillment in both our professional and personal lives

Our business domain comprises support for work process reforms within the working environment. By providing products and services of value we will support people in effectively utilizing information and knowledge to be more creative.

We will build mutual trust among stakeholders by growing as a company and offering new forms of value through our business activities.Trust will engender respect for diversity, forming a foundation for worldwide cultural advancement.

Through our work we will seek to enhance our expertise and human ability.We will use the personal growth and sense of fulfillment thus achieved as energizing forces in our organization and business to bring development and enrichment to society.

Build an environment for the creation and effective utilization of knowledge

Mission StatementThe mission statement sets forth the common goals for Fuji Xerox Co., Ltd. and its affiliated companies. As one of its overseas sales subsidiaries, Fuji Xerox (Hong Kong) is committed to realizing these goals.

04

Com

pany Profile

Company ProfileChapter 3

11

Shared ValuesThe Shared Values comprise six value statements, each emphasizing our responsibility and how we should approach business as members of society and as individuals based on a fundamental respect for humanity.

Seek to offer exceptional valueDeliver outstanding products and services originating from market needs and social issues

Value speedGenerate results by determining the real issues before making decisions and seeking efficient processes

Maintain high ethical standardsComply with legal and societal norms and always maintain good faith and fairness in business

Pursue innovationCreate new value based on creative thinking unfettered by preconceived ideas

Collaborate closelySeek overall optimization and mutual development through reliance on and cooperation with others inside and outside Fuji Xerox

Respect diversityRespect individuals and different cultures, and live considerately alongside others as members of society

The Good Company Concept The Good Company concept was first introduced by Fuji Xerox Co., Ltd. in 1992 that established it as a foundation of management. Since 2000, Fuji Xerox (Hong Kong) has been embracing this concept as a fundamental part of our way of doing business.

According to this concept, a good company should be “strong”, “kind” and “interesting”. A “strong” company delivers excellent products and services that satisfy customers and is able to reward its shareholders continuously. A “kind” company contributes to local and global communities in terms of environmental conservation, ethical behavior and social contribution. Employees find their life and work fulfilling at an “interesting” company.

Following the corporate direction, Fuji Xerox (Hong Kong) aims to be a company with a good balance of all three attributes.

StrongContribution toCustomers andShareholders

KindConsideration for the

EnvironmentContribution

to Local and GlobalCommunities

InterestingWorkplaces that Can

Demonstrate CreativityEmployees who

Experience a Senseof Growth

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Company Profile

Company ProfileChapter 3Creating Value for Society Fuji Xerox (Hong Kong) endeavors to create value through our business activities by providing innovative document consultancy products, solutions and services that address specified issues and support value creation by our customers and stakeholders.

Our products are designed for customers who look for higher productivity, streamlined operation and automated daily tasks.

Products

• Multi-function Printers

• Printers

• Production Print

• Software

• Scanners

• Wide Format

• Supplies

We provide cutting-edge technology, equipment and implementation solutions tailored to our customers’ needs. These solutions improve workplace efficiency by speeding up various processes and reducing the costs.

Solutions

• Office Solutions: Streamline and centralize document management process

• Production Solutions:Boost productivity with a suite of intelligent workflow solutions

• Industry Solutions:Customized solutions to enhance competitiveness and create greener offices

Our outsourcing services help streamline the document and business processes of customers operating globally by managing and evaluating all document processes, from production and storage, output and usage, to cost reduction and productivity and efficiency enhancement.

Services

• Managed Print Services:Make printing easy so that companies can focus on core operations

• Business Process Services:Streamline business process and workflow with a fast, accurate, secure and managed outsourcing model

• Communication and Marketing Services:

Improve communication and marketing results with more efficient processes to achieve long-term payoff

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Com

pany Profile

Company ProfileChapter 3お客様使用時資

材調達

Use by Custom

ers

Reduce, Reuse,Recycle, Disposal

Mat

eria

ls Pr

ocur

emen

t

Fuji XeroxValue Chain

R&D, Manufacturing, Sales

Provision of the valuethroughout the value chain

Integrated Management Systems

To supporting our innovative products, solutions and services, it is imperative for us to have a robust integrated management system and close collaboration with business partners in the Fuji Xerox Value Chain. Apart from Materials Procurement, Research & Development (R&D) and Manufacturing processes managed by Fuji Xerox and other affiliates, Fuji Xerox (Hong Kong) also optimizes several local stages in the value chain, including “Sales”, “Use by Customers” and “Reduce, Reuse, Recycle, Disposal”.

Striving for ExcellenceFuji Xerox (Hong Kong) strives to excel in every aspect. We were honored to receive over 31 awards in FY2018 from leading local and international organizations. These recognitions underlined our commitment to upholding the highest standard in every process, product, solution and service.

ISO 14001 : 2015Certificate No.: CC 2639


ISO 22301 : 2012 Certificate No.: CC 5749

Reg. No.登記號碼:

Multifunction Device(多功能辦公室設備)

M18-0034

2018

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Company Profile

Company ProfileChapter 3Sustainability Journey of Fuji Xerox (Hong Kong) Limited

1964 • Established operations as Rank Xerox (Hong Kong) Limited

1969 • Established Macau operation depot

1985 • Announced Environmental Protection Policy • Conducted environmental safety assessment

1986 • Implemented two-sided copy best practice • Encouraged volunteering for social activities

1990 • Started selling office equipment with recyclable parts and toner cartridges

2000 • Became part of Fuji Xerox Co., Ltd.

2002 • Established CSR Committee • Became industry first and Hong Kong’s first batch of “Caring Companies”

2003 • Received ISO 14001 Environmental Management System Certification

2004 • Established local recycling center with green logistic workflow • Linked up with international resource recycling network in Thailand

2005 • Sold products in full compliance with the Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive

• Endorsed government-led Clean Air Charter • Received Wastewi$e Label - Class of Excellence

2006 • Conducted supplier survey to ensure compliance with Fuji Xerox’s Environmental Health and Safety Requirements for Paper Procurement

• Conducted survey to ascertain facilities free-of-asbestos • Became Hong Kong Eco-Product Champion via public vote

2007 • Implemented Ethical Procurement• Gained FSC™ Chain of Custody Certification• Won HKQAA CSR Grand Award at the Hong Kong Prints Award

2008 • Pledged to achieve an annual 1% absolute CO2 reduction target

• Won Hong Kong Award for Industries’ Environmental Performance

2009 • Implemented • Started “computer-off” checks by management

“earth hour” every day during lunch

• Became the Green Partner under government-sponsored Carbon Audit Program • Received Productwi$e Label - Class of Excellence

2010 • Upgraded Environmental Policy to Sustainability Policy • Established Sustainability Committee by combining its CSR and Environmental Committees • Published first local Sustainability Report • Implemented internal document management optimization project to reduce carbon

footprint while increasing productivity • Introduced complimentary Green Box to customers • Launched program to link compliments to donations • Became an advocate in the HKQAA-HSBC CSR Index • Won Hong Kong Outstanding Corporate Citizenship Award • Received the coveted Green Label

2012 • Achieved ISO 50001 Energy Management System Certification • Launched 3C (Creativity, Champion and Caring) employee engagement framework • Organized Community Award to recognize volunteer contributions • Became a “10 Years Consecutive Caring Company” • Won Social Capital Builders Award from government-sponsored Community Investment and

Inclusion Fund • Received Hong Kong Authorized Economic Operator (General Facilitation) - Tier 2 Certification

2013 • Achieved ISO 22301 Business Continuity Management System Certification • Became a qualified service provider under the CarbonSmart Program with authorization to

conduct carbon audits

• Adopted a 7x24 cloud-based energy management system with instant alert function • Served as a pilot company at Green Office Awards Labelling Scheme • Won Gold Label from the WWF Low-carbon Office Operation Program• Received Carbon“Less” 31% Certificate

2014 • Strengthened linkage across a wider range of green solutions • Opened first drop-off point for used prints at our recycling center • Launched Volunteering Leave for employees • Won Elite Cultural Change Award and Elite Employee Engagement Award • Won Gold Award under government-led Web Accessibility Recognition Scheme

2015 • Became the first company in Hong Kong to receive new ISO14001:2015 Environmental Management System Certification

• Conducted environmental assessments and practiced sustainable procurement on a larger scaleduring the relocation of head office

• Registered as the Companion of HKQAA Hong Kong Registration - Recycling Services

2016 • Launched iESG management tool for ESG data capturing and reporting • Opened another drop-off point for used printers at head office • Became Hong Kong Green Organization by the Environmental Campaign Committee

•

Received Carbon Reduction Certificate with 45% carbon reduction••

Received CarbonCare® ESG Label for our Sustainability Report• Won Sustainable Business Award 2016 from World Green Organisation

2017

• Launched iESG 2.0 management tool (GRI version) • Verified in compliance with ISO 20400 Sustainable Procurement • Became a “15 Years Consecutive Caring Company” • Won Hong Kong Sustainability Award 2016/17 from Hong Kong Management Association

• Became Sustainable Consumption Enterprise and Sustainable Product Supplier by BusinessEnvironment Council

2011 • Enhanced Print Policy with full use of recycled or FSC™ paper • Installed energy efficient lighting equipment • Launched volunteer signage and pins to encourage volunteering • Launched “Green Tour” to introduce recycling initiative • Won Gold Sectoral Award at the Hong Kong Awards for Environmental Excellence • Won Gold Award at Social Welfare Department’s Volunteer Movement • Won Family-Friendly Employers Award from the Family Council • Received Hong Kong Authorized Economic Operator (General Facilitation) - Tier 1 Certification

2018 • Received Good Employer Charter Certificate •

Received 2017/18 Good MPF Employer

• Won AMCHAM’S CHRMA HR Best Practice Award 2018 – Innovation Pioneer Silver Award

2019 • Received Employer of Choice 2018 and Retention Strategy Award• Won Triple Gold Award under government-led Web Accessibility Recognition Scheme 2018/19

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Com

pany Profile

Company ProfileChapter 3Sustainability Journey of Fuji Xerox (Hong Kong) Limited

1964 • Established operations as Rank Xerox (Hong Kong) Limited

1969 • Established Macau operation depot

1985 • Announced Environmental Protection Policy • Conducted environmental safety assessment

1986 • Implemented two-sided copy best practice • Encouraged volunteering for social activities

1990 • Started selling office equipment with recyclable parts and toner cartridges

2000 • Became part of Fuji Xerox Co., Ltd.

2002 • Established CSR Committee • Became industry first and Hong Kong’s first batch of “Caring Companies”

2003 • Received ISO 14001 Environmental Management System Certification

2004 • Established local recycling center with green logistic workflow • Linked up with international resource recycling network in Thailand

2005 • Sold products in full compliance with the Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive

• Endorsed government-led Clean Air Charter • Received Wastewi$e Label - Class of Excellence

2006 • Conducted supplier survey to ensure compliance with Fuji Xerox’s Environmental Health and Safety Requirements for Paper Procurement

• Conducted survey to ascertain facilities free-of-asbestos • Became Hong Kong Eco-Product Champion via public vote

2007 • Implemented Ethical Procurement• Gained FSC™ Chain of Custody Certification• Won HKQAA CSR Grand Award at the Hong Kong Prints Award

2008 • Pledged to achieve an annual 1% absolute CO2 reduction target

• Won Hong Kong Award for Industries’ Environmental Performance

2009 • Implemented • Started “computer-off” checks by management

“earth hour” every day during lunch

• Became the Green Partner under government-sponsored Carbon Audit Program • Received Productwi$e Label - Class of Excellence

2010 • Upgraded Environmental Policy to Sustainability Policy • Established Sustainability Committee by combining its CSR and Environmental Committees • Published first local Sustainability Report • Implemented internal document management optimization project to reduce carbon

footprint while increasing productivity • Introduced complimentary Green Box to customers • Launched program to link compliments to donations • Became an advocate in the HKQAA-HSBC CSR Index • Won Hong Kong Outstanding Corporate Citizenship Award • Received the coveted Green Label

2012 • Achieved ISO 50001 Energy Management System Certification • Launched 3C (Creativity, Champion and Caring) employee engagement framework • Organized Community Award to recognize volunteer contributions • Became a “10 Years Consecutive Caring Company” • Won Social Capital Builders Award from government-sponsored Community Investment and

Inclusion Fund • Received Hong Kong Authorized Economic Operator (General Facilitation) - Tier 2 Certification

2013 • Achieved ISO 22301 Business Continuity Management System Certification • Became a qualified service provider under the CarbonSmart Program with authorization to

conduct carbon audits

• Adopted a 7x24 cloud-based energy management system with instant alert function • Served as a pilot company at Green Office Awards Labelling Scheme • Won Gold Label from the WWF Low-carbon Office Operation Program• Received Carbon“Less” 31% Certificate

2014 • Strengthened linkage across a wider range of green solutions • Opened first drop-off point for used prints at our recycling center • Launched Volunteering Leave for employees • Won Elite Cultural Change Award and Elite Employee Engagement Award • Won Gold Award under government-led Web Accessibility Recognition Scheme

2015 • Became the first company in Hong Kong to receive new ISO14001:2015 Environmental Management System Certification

• Conducted environmental assessments and practiced sustainable procurement on a larger scaleduring the relocation of head office

• Registered as the Companion of HKQAA Hong Kong Registration - Recycling Services

2016 • Launched iESG management tool for ESG data capturing and reporting • Opened another drop-off point for used printers at head office • Became Hong Kong Green Organization by the Environmental Campaign Committee

•

Received Carbon Reduction Certificate with 45% carbon reduction••

Received CarbonCare® ESG Label for our Sustainability Report• Won Sustainable Business Award 2016 from World Green Organisation

2017

• Launched iESG 2.0 management tool (GRI version) • Verified in compliance with ISO 20400 Sustainable Procurement • Became a “15 Years Consecutive Caring Company” • Won Hong Kong Sustainability Award 2016/17 from Hong Kong Management Association

• Became Sustainable Consumption Enterprise and Sustainable Product Supplier by BusinessEnvironment Council

2011 • Enhanced Print Policy with full use of recycled or FSC™ paper • Installed energy efficient lighting equipment • Launched volunteer signage and pins to encourage volunteering • Launched “Green Tour” to introduce recycling initiative • Won Gold Sectoral Award at the Hong Kong Awards for Environmental Excellence • Won Gold Award at Social Welfare Department’s Volunteer Movement • Won Family-Friendly Employers Award from the Family Council • Received Hong Kong Authorized Economic Operator (General Facilitation) - Tier 1 Certification

2018 • Received Good Employer Charter Certificate •

Received 2017/18 Good MPF Employer

• Won AMCHAM’S CHRMA HR Best Practice Award 2018 – Innovation Pioneer Silver Award

2019 • Received Employer of Choice 2018 and Retention Strategy Award• Won Triple Gold Award under government-led Web Accessibility Recognition Scheme 2018/19

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Corporate Governance

Corporate GovernanceIntegrated Management Systems for Compliance and Risk Management

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Risk management, compliance and governance are popular terms among businesses. At Fuji Xerox (Hong Kong), risk management is understanding all business uncertainties and taking appropriate actions to manage them, and compliance means adhering to policies and regulations. Governance is allowing stakeholders to engage in every part of the compliance journey. As such, we have implemented robust management systems, processes and mechanisms to govern our operations and give our stakeholders a greater voice.

Material Issues Addressed by Fuji Xerox (Hong Kong)

・Business Continuity・Customer Satisfaction・Decent Work and Economic Growth・Governance and Risk Management・Industry, Innovation and Infrastructure・Information Security

・Carbon Management・Climate Action・Eco Product・Environmental Education・Energy Management・Responsible Consumption and Production・Sustainable Procurement・Supply Chain Management・Waste Management

・Employee Satisfaction・Gender Equality・Manpower Development ・Occupational Health and Safety・Peace, Justice and Strong Institutions・Product Safety ・Reduced Inequalities ・Volunteering

Economic

Remarks: The material matters identified in the “High-High” area of the Materiality Matrix Diagram covered in this chapter are highlighted in the above table.

Social

Environmental

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Governance and OrganizationCorporate governance is one of the most important agendas to Fuji Xerox. It is the cornerstone of its Mission Statement and Shared Values and contributes to the sustainable development of the society.

At Fuji Xerox (Hong Kong), the Managing Director Office – chaired by the Managing Director and supported by a Senior Management Committee (SMC) – develops its annual plans based on Fuji Xerox’s operational guidelines to cover all governance matters. These plans and their objectives are then well communicated to all employees via meetings.

Building on our governance structure, the Management Review Committee was established according to the ISO 14001 Environmental Management System, ISO 50001 Energy Management System, ISO/IEC 27001 Information Security Management System and ISO 22301 Business Continuity Management System. It is responsible for supporting the corporate governance framework and formulating comprehensive guidelines, policies and procedures. Periodical reviews are also carried out to ensure the overall effectiveness of our systems and facilitate necessary improvements. At the department level, managers and their teams further proactively maintain and operate the management systems and promote CSR awareness inside and outside the company.

Risk Management and ComplianceStriving to incorporate risk management and compliance into every aspect of our operations, the senior management team meet regularly to identify, discuss and determine key risk management issues. As part of the continual improvement process under the PDCA cycle, the Japan Quality Program has been embedded in our management framework. The program consists of eight criteria, each of which is given a different weighted score (total score 1,000 points). This does not only help us better assess our current situation from a holistic perspective, but also highlights the effectiveness of our management objectives and identifies key areas of sustainable development.

Organization Profile

Approach & Deployment Results

Strategy Organization Process

1. Leadershipand Social

Responsibility[150]

3. InformationManagement

[50]

4. Human Resource[100]

7. Results[400]

5. Customer &Market Insight

[100]

6. Value CreationProcess[100]

2. StrategicPlanning

[50]

Review and Learning Process [50] Review and Learning

Japan Quality Program

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Chapter 4Currently, the program works in synergy with the Japanese Sarbanes-Oxley (J-SOX) requirements, which introduces strict rules for the internal control of financial reporting to protect investors by improving the accuracy and reliability of corporate disclosures, as well as other standards and guidelines that help Fuji Xerox (Hong Kong) to manage risks properly.

Our general legal and financial policies form the foundation of our compliance and internal controls. We conduct self-assessments, audits by external management system auditors and rigorously benchmark legal compliance to maintain the integrity of our general business processes. Since April 2019, we have fully embraced the revised Fujifilm Group Charter for Corporate Behavior and Code of Conduct. In the Charter, we pledge to respect human rights, as well as observe both the spirit and the letter of all laws, regulations and international rules. In addition, it takes into account the impact of the group’s activities and, through innovation, proactively works toward creating a sustainable society. The Code ensures that we are engaged with stakeholders and enabling two-way dialogue (being open), complying with rules in a just and impartial manner (being fair), being responsible for our own decision making and actions and ensuring transparency with honesty and integrity (being clear). To maintain our “open, fair and clear” corporate culture, Fuji Xerox always prioritizes compliance even if the compliance requirements may restrict the profits or conflict with the requests from third parties.

Although Fuji Xerox (Hong Kong) is not listed in Hong Kong, we attach great importance to internal controls and Environmental, Social and Governance (ESG) compliance. We continuously review the required elements and other key subjects that go beyond the scope of our certified ISO systems and local policies and procedures.

PDCA Based Japan Quality Program

A Sustainable and Risk Managed Organization

Environmental

Social Governance

5S FSCTM CoC ISO 14001ISO 14064ISO 20400ISO 50001

ISO 26000 AEO Internal Audit ISO 22301ISO/IEC 27001J-SOX

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Managing Environmental Risks • Upgraded to ISO 14001 Environmental Management System Certification in 2015 as the first company in Hong Kong to be accredited

• Attach higher importance to environmental management in the strategic planning process

• Improve our overall environmental performance and avoid risks while growing business

Managing Supply Chain Risks • Joined the Hong Kong Authorized Economic Operator Program in 2010 as the seventh certified company in Hong Kong

• Attained the tier-two compliance level, which covers all 3 x general criteria and 9 x security and safety criteria

• Ensure integrity of our security practices throughout the supply chain

• Verified with ISO 20400 Sustainable Procurement – Guidance in 2017 to integrate sustainability into procurement

• Identify legal, financial and moral risks associated with sustainability in our supply chain

• Build supplier relationships that create long-term, sustainable value

Through an integrated system of guidelines, processes and mechanisms, Fuji Xerox (Hong Kong) has maintained a high and consistent level of corporate governance and has been delivering value for our stakeholders.

ISO 20400

Managing Information Security Risks • Attained ISO/IEC 27001 Information Security Management System Certification in 2016

• Commit to protecting sensitive company information, intellectual property and personal data of our customers

• Improve the efficiency and security of our information security management systems

Managing Business Risks • Attained ISO 22301 Business Continuity Management System Certification in 2013

• Provide a framework for identifying potential threats, assessing their impact and developing capability to minimize the impact of disruption

• Improve our management system to handle emergencies effectively

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StrongCreating and Utilizing Knowledge for Work StyleInnovation of the Society

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Fuji Xerox (Hong Kong) is committed to providing products, solutions and services of the highest standards to support customers in promoting business innovation, efficiency, productivity and sustainability.


Economic

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Empowering Enterprises through Innovation We have been incorporating the fast-rising robotic and intelligent automation technology into smart office solutions to empower enterprises to take the lead in the era of digital transformation. These solutions not only improve their productivity, but also enhance process tracking and responsibility management.

Unlocking Corporate Potentials through ApeosPort-VII / DocuCentre-VII Series Multi-function Printer

Fuji Xerox (Hong Kong) introduced the ApeosPort-VII / DocuCentre-VII series, a revolutionary multi-function printer (MFP) that features extended standard functions using dedicated connectors in January 2019. Utilizing Artificial Intelligence (AI) technologies, such as Robotic Process Automation (RPA) and Business Process Management (BPM), companies can improve their human resources management and efficiency and seize future development opportunities with improved file management and system security.

To ensure a 7x24 printing service, the ApeosPort-VII / DocuCentre-VII series takes advantage of cloud connectivity to connect up to seven cloud service platforms with automated Optical Character Recognition (OCR), which allows customers to find files quickly when necessary. In addition, enterprises can leverage the Xpress Report service and the usage log to effectively control printing costs. They can also automate the printing process, eliminating the inconvenience caused by repetitive operations.

Besides, the MFP is equipped with an adjustable 10.1 inches color touch panel that operates as simple and intuitive as a smart phone in controlling basic functions such as printing, copying, scanning and faxing through the Near Field Communication technology, which allows users to transfer pictures and web pages stored in the mobile phone to the printer. In addition, up to 30 frequently used functions can be set up for one-touch operation. Meanwhile, the device boasts a comprehensive upgrade in security protection. From device usage to file creation, internal and external file sharing access rights can be set and potential backup mechanisms established for all scanned files. The new Trusted Platform Module further enhances the encryption of MFP since the system’s root password is stored on the Trusted Platform Module side, and users do not need to set a long and different password for hard disk encryption.

ApeosPort-VII / DocuCentre-VII series▲

Copy / Print

Color / B&W 70 Sheets / minute

Scan

Color / B&W 270 ppm

Printing resolution

1200x2400 dpi

Mobile supported

Wireless LAN supported

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Chapter 5All-In-One Solution for Commercial and Office Printing In March 2019, Fuji Xerox (Hong Kong) unveiled PrimeLink™ C9070/C9065 Printer, a light production printer that serves the growing and diverse color printing needs of the office print-on-demand and professional graphic communication segments.

The printer enables hybrid workflow by supporting jobs from simple office use to heavy production while maintaining the remarkable color quality. Office users can send print jobs easily to the printer from their computers or mobile devices, whereas professionals can manage several heavy production tasks and adjust the settings on the print server.

Moreover, it supports a wide range of in-house printing applications, such as printing with 350 gsm thick paper and banner printing. The flexible in-line finishing options help produce different print collateral, such as full-bleed square fold booklets of up to 120 pages, five-creased leaflets and multi hole-punched reports. With the all-in-one solutions such as easy-to-set-up workflow automation, high-speed scanner (single-pass scanner up to 270 images per minute) and flexible in-line finishing options, the device minimizes manual tasks and replaces time-consuming operations to improve productivity, from start to finish.

Remote Monitoring and Proactive Maintenance With our online Electronic Partnership support service, the printer can display the device status, maintenance and usage information and offers end users a smart and powerful set of tools. Its five powerful functions include:

PrimeLink™ C9070/C9065 Printer with in-line finishing options▲

Automatic Meter Reading: Accurate meter readings are retrieved automatically, which eliminates productive time lost in manual checking and subsequent report submission.

Proactive Fault Alert:Devices are monitored to ensure optimal operation. Fuji Xerox identifies potential issues and proactively troubleshoots.

Proactive Consumable Monitoring: Fuji Xerox automates the supplies replenishment process by alerting users when consumables reach pre-determined levels.

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The resulted synergy allows customers to reduce administrative work and focus on their core business, minimizes machine downtime to ensure smooth business operations and implements environmental best practices to save resources and energy.

Embracing New Challenges through Customer Engagement EventsIn addition to our efforts in providing innovative and high-quality products, solutions and services, we provide opportunities and platforms for companies to learn and experience the latest technologies to address various ICT challenges.

Smart Business Conference 2018 – Introducing Latest Technologies

The Smart Business Conference 2018 was held at Hong Kong Convention and Exhibition Centre on 5 June 2018 to inspire over 400 participants to enhance their company productivity and grasp business opportunities through powerful robotic and intelligent automation.

The event brought together industry leaders and influential entrepreneurs from various organizations, including FinTech Committee of Smart City Consortium, International Technology Lawyer, MoneySQ.com, Hong Kong Retail Technology Industry Association, UiPath, ParaDM Company Limited, The Coffee Academics, The Lifestyle Group, Uber Eats, ManpowerGroup and Adobe, to share insights into the role of automation in boosting business performance and how groundbreaking ideas could create endless business possibilities.

The attendees were also enlightened by the power of advanced solutions, smart devices and automated technologies as they explored the exhibition zones of “Smart Office – Robotic Business Process”, “Smart Office – Security”, “Smart & Sustainable Office”, “Secure IT Infrastructure”, “Uniquely Mono”, “Customer Communications”, “Business Transformation” and “We Serve with Passion”. In the “Uniquely Mono” zone, the newly launched B9 series production system was showcased to demonstrate how it could respond to the growing demand for high-speed monochrome printing from design professionals and companies, governmental printing houses and the printing operations market. With its flexible production settings, the system can support multi-paper size processing and is capable of handling plain, thick or coated and banner size papers easily. In addition, the series enables low gloss quality printouts with matte finishing.

Green Report:Help you monitor print usage, environmental impact and service history for sustainability improvement.

Auto-remote Firmware Upgrade:Remote firmware upgrade automatically to support your daily operation seamlessly.

Guests from The Coffee Academics, The Lifestyle Group and Uber Eats shared tips on using market sense, innovation and technology to explore new business opportunities.

▲ B9 series production system displayed at “Uniquely Mono” zone.

▲

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Chapter 5Invoice Processing Automation in the Robotic Era Seminar – A Gala of Robotic Technology

On 7 September 2018, the Invoice Processing Automation in the Robotic Era Seminar was hosted at our Fuji Xerox Innovation Center to demonstrate the latest automated invoice processing innovations. Robotic Process Automation (RPA) technology can enhance work efficiency by turning manual, tedious and repetitive tasks into fully automated workflows. Companies can also be empowered in developing intelligent processes, bringing business productivity to the next level via capturing technologies and electronic document management systems.

At the event, experts on Document Capture, RPA and electronic Document Management System (eDMS) joined the experienced consultants of Fuji Xerox (Hong Kong) in sharing the remarkable advantages and benefits of RPA.

Spark Innovation Expo 2018 – Unleash the Power of Business Robotics

On 21 November 2018, Fuji Xerox (Hong Kong) held its annual SPARK Innovation Expo at Hong Kong Convention and Exhibition Centre to inspire enterprises to adopt digital transformation and to deepen their understanding of business robotics.

Focusing on RPA, C-suite speakers from renowned multi-national corporations were invited to share their experiences in robot applications and robotic process automation, and how they had overcome real-life challenges and setbacks with the help of these cutting-edge technologies. Besides, the exhibition floor was further divided into “Smart Office” and “Smart Manufacturing” areas to offer visitors a glimpse into the innovative journey with our latest solutions and technologies.

Visitors were enlightened by the expert’s sharing on how RPA, capturing technology and eDMS might improve business processes.

▲

The exhibition attracted many visitors looking for innovative solutions.

▲

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Chapter 5Achieving Customer First and Safety FirstProviding holistic services and enhancing customer experience are always our top priorities. As we follow the stringent customer satisfaction commitment under our Customer Satisfaction Guidelines, we also attach high importance to product safety in accordance with our “safety first” principle.

Provision of Safe, High-quality Products, Solutions and Services

In order to drive innovation in product safety, Fuji Xerox published the Basic Policies on Quality Assurance and the Fuji Xerox Product Safety Key Principles to ensure all products are safe and quality assurance activities are strictly in line with international standards. Throughout the product lifecycle, we use only materials that comply with the Green Procurement Standards, our internal standards that address environmental pollution and toxicity and aligned with international and local regulatory requirements.

As Fuji Xerox products with proven quality are delivered to various companies operating in the Asia-Pacific, Fuji Xerox (Hong Kong) will conduct further control processes upon receiving information about these products to ensure they are safe and of the best quality. We also provide on-the-job training in corporate regulatory compliance procedures, preventive measures against product safety incidents and continual product safety improvements for our employees, so as to promote the culture of product safety and raise customers’ awareness of safety issues.

Creating Values Based on Customer Satisfaction

To ensure our offerings always meet customers’ ever-evolving demands, Fuji Xerox (Hong Kong) has long been working towards a unique “3R+V” Customer First Strategy. In other words, we expect all colleagues to demonstrate a high level of “Reliability” and “Responsiveness” and endeavor to establish “Relationship” when creating “Value” for customers. From pre-sales consultation to project implementation, the entire business execution process managed under our Service Pledge focuses on delivering outstanding satisfaction levels and helping customers accelerate their business development.

Delivering on our Service Pledge, we are pleased to announce our achievements in FY2018 as below:

• Service recovery within 4 hours* reached an average of 99.94% uptime assurance

• Availability of 7x24 Online Support Service reached 99.9%

• Exclusive Total Satisfaction Guarantee** pledge reached 100%

Remarks: * Customer offices along MTR city routes ** Offer full confidence to our customers with most of our products

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Besides, we have adopted various engagement events, surveys, systems and processes to create or maintain a good customer experience. For years, our dedicated client consultants have conducted follow-up calls or undertaken on-site service visits to customers regularly under the Initial Customer Care Program. The voices of customers (VOC) have been well managed under our unique VOC System to ensure instant responses until closure through follow-up actions, analysis of customer feedback and anticipation of future customer needs.

Meanwhile, customer compliments are one of valuable VOC sources that can motivate us to make further improvements. In FY2018, we were delighted to receive over 12,600 compliments from our customers that drove us towards achieving service excellence and contributed towards sustainability directly. Under our Visible Green Initiatives program, Fuji Xerox (Hong Kong) purchases no less than 80 kg of carbon offsets for every compliment received in support of a wind farm project that promotes renewable energy. In total, Fuji Xerox (Hong Kong) purchased 1,014 tonnes of carbon offsets and donated nearly HK$16,000 under the program during FY2018. We will continue with this initiative in FY2019 to promote renewable energy and remain a carbon neutral operation, a goal we have been achieving since FY2014.

Driving to fulfill our “Zero Landfill” commitment, Fuji Xerox (Hong Kong) commits to be a “Good

Company” in the community of Hong Kong. For every compliment we received, we will purchase carbon

offset* of no less than 80 kg in support of a wind or solar farm project for promoting renewable energy.

This will help to create a Greener living planet and sustainable environment for next generation.

富士施樂（香港）有限公司致力成為香港的優秀企業並推

動及履行「零堆填」承諾。我們將為每一個讚揚購買有

關風電或太陽能光伏項目不少於 80 公斤的碳抵消數額 *，

以協助推廣可再生電力，為下一代創造更美好的環境和

可持續發展的未來。

Visible Green Initiatives看得見的環保

* For the total carbon offset and purchase amount, please refer to Fuji Xerox (Hong Kong) Sustainability Report.

有關碳抵消數額及購買金額，請參閱富士施樂（香港）

可持續發展報告。

Presented to

Certificate of AppreciationCertificate of AppreciationCertificate of AppreciationCertificate of AppreciationCertificate of AppreciationCertificate of AppreciationCertificate of AppreciationCertificate of Appreciation

We greatly appreciate your support in helping to achieve Zero Landfill

by returning your used multifunction device(s) and consumables for

recycling under Fuji Xerox Integrated Recycling System and purchase

carbon offset in a managed hydro project aiming to create a sustainable

environment for next generations.

看得見的環保

Visible Green Initiatives

Katherine LauKatherine LauKatherine LauGeneral Manager,General Manager,General Manager,Corporate Quality & SustainabilityFuji Xerox (Hong Kong) Limited

We greatly appreciate your support in helping to achieve We greatly appreciate your support in helping to achieve We greatly appreciate your support in helping to achieve We greatly appreciate your support in helping to achieve We greatly appreciate your support in helping to achieve We greatly appreciate your support in helping to achieve

by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for by returning your used multifunction device(s) and consumables for

recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase

carbon offset carbon offset in a managed hydro project aiming to create a sustainable in a managed hydro project aiming to create a sustainable in a managed hydro project aiming to create a sustainable

environment for next generations.environment for next generations.environment for next generations.environment for next generations.

看得見的環保

Visible Grerer en Initiativevev s

We greatly appreciate your support in helping to achieve Zero Landfill

by returning your used multifunction device(s) and consumables for

recycling under Fuji Xerox Integrated Recycling System and purchase recycling under Fuji Xerox Integrated Recycling System and purchase

in a managed hydro project aiming to create a sustainable in a managed hydro project aiming to create a sustainable

Welcome to join our Visible Green Initiatives by donating HK$20 by cheque or cash. In return, we will present an acknowledgement certificate and a souvenir for you.

歡迎以支票或現金捐贈港幣20元參與富士施樂（香港）「看得見的環保計劃」，我們將會送上確認證書及紀念品以示謝意。

Fuji Xerox (Hong Kong)’s Visible Green Initiatives in FY2018

▲

KindInnovating Industries with Technologies and Initiativesfor Environmental Conservation

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Fuji Xerox (Hong Kong) takes on the obligation of improving the society and local communities in which we live and work. We prioritize the importance of environmental protection as the starting point for sustainable development. The established Sustainability Policies and Guidance provide a solid framework for sustainable business operations.


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Fuji Xerox (Hong Kong) and other Fuji Xerox operating companies in the Asia-Pacific have long been an advocator of the Global Reporting Initiative (GRI). We were the first document management solution company to join the GRI Community as a community member and co-organized its annual regional meetings.

In FY2018, our engagement with GRI was deepened by joining the Project Working Group for reviewing the waste disclosures in the GRI Standards, and we were honored to be the only member from Asia alongside with other 14 members from different fields. Regarding the significant environmental and social impact of some waste streams, such as plastic and electronic wastes, we shared our best practices in integrated recycling which helped achieve circular manufacturing. The draft waste standard was released for public comment and the final standard is scheduled to be published in 2020.

Fuji Xerox (Hong Kong) co-hosted the GRI Regional Hub China Annual Meeting (Hong Kong) for the third consecutive year on 23 November 2018.

▲

Value Creation through Partnering with Our StakeholdersThrough multi-channel communications, we have been creating shared value with our stakeholders. As a dedicated supporter of Environmental, Social and Governance (ESG) development in Hong Kong, we work closely with industry practitioners in promoting ESG management and reporting and organize informative seminars and workshops for our customers and other stakeholders for stakeholder engagement.

In July 2018, we co-organized a seminar with Hong Kong Quality Assurance Agency (HKQAA) on the business value of ESG disclosures. A representative from the Hong Kong Exchange and Clearing Limited (HKEx) was invited to share her insights into listed companies’ ESG reports. The seminar also showcased the business value of ESG data for enterprises, as well as the trend of green finance in Hong Kong.

Ms. Ellie Pang, Vice President of Policy and Secretariat Service Unit, Listing Department, Hong Kong Exchange and Clearing Limited (2nd from right), shared her insights into the ESG reports issued by listed companies from the perspective of a listing regulator.

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2

34

Next GenerationManaged Print

Services

iESGManagement tool

Paper TrackingSolution

Current Challenges

5

6

7

Digitalization: 25% release of physical storage space

Print Assets Optimizationreduces printing up to 29%and

saves electricity up to 69%

Dashboard & Analyticsallows quicker business decisions

Future Smart Office

Reduce lighting electricity expenses

by up to 50%

Smart Lighting

Green ServerRoom Cooling

Solution

1

SustainabilityAssessment

EnergyTracking &

Smart Lighting

Difficult to consolidate/ analyze

consumption data

Chaotic working environment with

limited spaceInefficientdocument

management

Excessive paper& energy

consumption Energy TrackingSolution

ElectronicDocument

Management Solution

BusinessProcess

Automation

A smart office built upon sustainability solutions. ▲

Embracing Smart Office - Sustainability Meets InnovationFuji Xerox (Hong Kong) supports our customers with innovative technologies that help them simplify work, connect with the world, enjoy personalized experiences and improve productivity in an environmentally friendly way. Green features are also prioritized in our product design so as to contribute to a low-carbon economy. Therefore, we have been actively promoting smart workplace that connects people with data and actionable information.

We regard our customers as business partners in innovation and identifying new opportunities through the application of technologies. Our locally developed iESG 2.0 data management tool is an upgraded version that took customers’ feedback into consideration.

Technologies like Robotic Process Automation (RPA), Optical Character Recognition (OCR) and Natural Language Processing (NLP) are shaping businesses processes. To help companies embrace the new positive changes, our multi-function printer (MFP) is equipped with OCR technology that automates data input flow in iESG. Users could simply scan the utility bills using the MFP. The data and bill images will then be auto-captured and uploaded to the iESG cloud-based platform. We are also exploring the automation possibilities enabled by RPA in iESG. These enhancements can minimize human errors, hence enhancing ESG data accuracy and governance.


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The new version of iESG 2.0 features enhanced automation process flow. With our MFP, data are auto-captured and uploaded to the platform. To know more about the process, please scan the QR code here.

To strengthen our connection with academia and students, Fuji Xerox (Hong Kong) teamed up with the Environmental Management and Technology program of The Hong Kong University of Science and Technology (HKUST) in January 2019 to serve as the corporate advisor on final-year projects. This collaboration would allow students to apply their knowledge under the supervision of our colleagues and gain hands on experience in the sustainability field. As part of the partnership, a database of ESG information of Hong Kong listed companies was developed, and the deliverables in July 2019 provided a comprehensive data set and solid ground for iESG module development.

Sustainability is embedded in our corporate DNA and drives us to build trust in society and maintain growth as we forge ahead in the fast-moving business world. Fuji Xerox (Hong Kong) strives to create a sustainable pathway with our business partners, customers and other stakeholders in the era of digital transformation. With our expertise in document management and communication, we have created sustainable intelligence and business success.

Managing Operations Pursuant to International Sustainability StandardsFuji Xerox (Hong Kong) has been actively improving our environmental, energy and carbon management through benchmarking against sustainability pioneers and international standards.

Video demonstrating auto-capture function on iESG

Photo of the project team and our representative (3rd from right) after the presentation in HKUST campus.

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Managing Green Supply Chain

Fuji Xerox (Hong Kong) attaches high importance to sustainability in our procurement process and supplier engagement as we want to ensure that our suppliers and partners adopt sustainable business practices through the 360° of Sustainability™, a holistic lifecycle covering every aspect of our environmental performance management from initial procurement, manufacturing process, customer usage to end-of-life disposal.

By incorporating ISO 20400:2017 Sustainable Procurement – Guidance into our procurement process in 2017, we have seized the opportunities to create value by improving productivity, assessing performance, enhancing communication between stakeholders, especially suppliers and purchasers, and encouraging innovation.

Environmental Management

Energy Management

Carbon Management

ISO 14001Environmental ManagementSystem (EMS)

The first company in Hong Kong to be certified with the ISO14001:2015 EMS and accredited by two accreditation bodies – the Hong Kong Accreditation Service and the United Kingdom Accreditation Service.

ISO 20400SustainableProcurement

We verified our practices against the ISO 20400:2017 Sustainable Procurement – Guidance in 2017. The results demonstrated that we successfully integrated sustainability into our procurement processes.

Carbon NeutralOperations

Since FY2014, we have achieved carbon neutral operation through investing in carbon offsets in hydro or wind farm projects in the Asia-Pacific region.

Forest StewardshipCouncil™ (FSC™)Chain of Custody

Our stringent management of the paper product value chain has been recognized with the prestigious FSC Chain of Custody Certification since 2007.

Paper UsageManagement

By adopting our solution, ApeosWare My Document Portal PRO, we have successfully reduced the paper usage and drastically reduced carbon emissions.

5S (Seiri, Seiton, Seiso,Seiketsu andShitsuke)

Originated in Japan, the 5S practices including the principles of Sort, Straighten, Shine, Standard and Sustain have been adopted to improve quality and productivity in our local warehouse since 2002.


ISO 50001 EnergyManagementSystem (EnMS)

We were the first local office-based organization to obtain the ISO 50001:2011 EnMS in 2012, a globally accepted frame-work for managing energy.

Energy ReviewWe conduct annual energy review to identify opportunities to enhance energy efficiency in our head office.


ISO 20400

Fuji Xerox value chain▲


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Contributing to “Zero” Environmental ImpactsCommitted to incorporating sustainable solutions into every part of our value chain, we strive to minimize our environmental footprint with the help of advanced technologies and our dedicated team. Fuji Xerox (Hong Kong) continuously promotes and conceives various initiatives to minimize carbon emissions. We are proud of having achieved carbon emission reduction (2.7% in FY2018) for 11 consecutive years through the following actions.

In FY2018, we took a further step to achieve carbon neutral operations by purchasing carbon offsets from a wind farm project in South India. The project supports local villages by offering the villagers better access to electricity, improved air quality, significant water conservation and new job opportunities.

Besides, we reduced carbon emissions from sea transportation as the Producer Responsibility Scheme on WEEE covering regulated electrical equipment was fully implemented in Hong Kong last year. In light of the stricter recycling related regulations in place worldwide, we appointed local recyclers to handle used multi-function printers, spare parts and consumables since December 2018.

Implement “earth hour” during lunch every day

Zone lighting devices

Conduct “computer-off” checks

Switch from desktop computers to more energy efficient laptops

Upgrade server systems

Adopt energy efficient lighting devices and electrical appliances in offices

Fuji Xerox also conducts regular CSR assessments with all suppliers to ensure their compliance with our requirements. Self-checks by suppliers, basic on-site checks by Fuji Xerox in-house auditing team and detailed on-site analysis by experts are included in the assessment. Locally, adhering to ISO 14001 EMS and other management systems, Fuji Xerox (Hong Kong) has developed comprehensive surveys to monitor our suppliers’ sustainability performance, which will be reviewed biennially.

To help create a sustainable society, FUJIFILM Holdings Corporation launched the “Green Value Products” certification program in compliance with ISO 14021 Environmental labels and declarations in July 2018 to certify group-wide products and services that meet specific criteria on environmental consciousness, such as “climate change mitigation,” “resources saving and recycling” and “risk reduction of chemical substances”.

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Economic

Social

Environmental



・Carbon Management・Climate Action ・Eco Product・Environmental Education・Energy Management・Responsible Consumption and Production・Sustainable Procurement・Supply Chain Management・Waste Management


The growth of Fuji Xerox (Hong Kong) is driven by its devoted team aspiring towards value creation and social contribution.


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The attractive festive products were available at the Mid-Autumn Festival Bazaar.

▲

Celebrating the Blissful Leave, we gave out specially designed folders, two-way cushions and travel bags to our colleagues. ▲

Our employees and their children had a good time in the Christmas DIY Parent-Child Workshop. ▲

Employee Engagement and Satisfaction At Fuji Xerox (Hong Kong), we regard the wellbeing of our people as a cornerstone of our continuous success. In FY2018, we launched Blissful Leave to highlight the importance of work-life balance. Employees are entitled to 25 days of Blissful Leave per fiscal year to celebrate their precious moments. The initiative was well received by the employees. Over 1,500 days of leave were taken in FY2018, with birthday, wedding anniversary and marriage among the top three reasons.

Apart from Children’s Graduation Leave, we also implemented a series of family friendly employment initiatives to support working parents. On the Christmas Eve of 2018, we organized a Christmas Do It Yourself (DIY) Parent-Child Workshop for our employees and their children, who worked together to decorate a Christmas glass sphere lamp.

In light of the enthusiastic responses to the Lunar New Year Bazaar in the previous year, we organized the Mid-Autumn Festival Bazaar at our head office in FY2018 where our employees could purchase a great variety of festive groceries and daily products at discounted prices. They had a great shopping time during office hours and saved much time in preparation for the festive celebrations.

Gina Ho Assistant Manager, HR Business Partner

With a wide array of volunteer activities throughout the year, we can help the needy in various ways, ranging from blood donation, flag selling to charity walk. After attending the recycling workshops and the charity walk of “Walk for Living Water”, we now know more about the concept of sustainability and how to create a sustainable environment together.

Glory HoSenior Human Resources Officer

Throughout my volunteering journey, I have been delighted to see increasingly diversified events and much stronger cohesiveness among the volunteers. The experience not only strengthens my knowledge of sustainability, but also allows me to give back to the community with my family and friends.

Ken So Manager, Office Solutions Business Development

While introducing customers to our sustainability solutions, I always use our company as a good example in this regard. Fuji Xerox (Hong Kong) has received numerous environmental awards. Also, we have a well-structured CSR team to help us understand the importance of sustainability in our job and daily life.

Queenie LamPrincipal Consultant,

Digital Transformation

Fuji Xerox (Hong Kong) strives to achieve sustainability development, not only within the company, but also shares our best practices in environmental management with our clients. This helps corporations of all sizes and listed companies to improve their sustainability performance.

Skyler Chiu Order Fulfilment Administrator

Recently, I joined the visit to the Museum of Climate Change organized by the company, and I got to know the chain reaction caused by the disappearance of ice caps in the poles. It will cause disastrous impacts to human. From now on, we should start a green and low carbon lifestyle.

Noven Li Import & Export Executive

Fuji Xerox (Hong Kong) incorporates the concept of sustainability into its business practices, promotes a greener lifestyle to the next generation and cares about its people and the community. With all these efforts, Fuji Xerox (Hong Kong) has been awarded the “Caring Company” logo for over 17 years. I’m proud to be a member of the company.

Kevin LamManager, Major Accounts

Fuji Xerox (Hong Kong) has given me the chance to contribute to local communities and environment through the community engagement programs. Being part of it, I can “walk the talk” to show our “Good Company” concept and share it with our clients.

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To further foster an enjoyable work environment, a DIY mini aquarium workshop was organized on 5 and 12 October 2018 to teach the participants to create their own mini aquaria. The workshop not only allowed our employees to relax, but also deepened their understanding of the ecosystem.

Employees’ opinions and satisfaction are highly valued at Fuji Xerox (Hong Kong). To gauge our employee satisfaction, we conduct the anonymous Employee Engagement Survey annually. In FY2018, we received a high response rate of 97% and learnt that we performed best in “Governance”, demonstrating the encouraging results of ensuring an “open, fair and clear” business operation. The survey results also showed our strengths and, more importantly, inspired us to apply the PDCA improvement process to handle areas for improvement.

While Fuji Xerox (Hong Kong) strives to create, change and innovate for a sustainable future, we keep listening to the views of our employees on our sustainability journey. Some insightful ideas have been considered to facilitate our pursuit of sustainability.

The mini aquaria were placed around our workstations, bringing vitality to our office. ▲
















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We will continue to implement various initiatives to engage our employees and promote an enjoyable workplace towards sustainable corporate development.

Learning and Development Fuji Xerox (Hong Kong) attaches high importance to creating value for our next generation and dedicates to providing young talents with valuable experience and opportunities. In FY2018, our Solution Consulting Trainees were invited to participate in an Overseas Study Tour to our Headquarters and Development Centre in Japan and shared market intelligence with their Japanese counterparts. The latest technology in the Development Centre not only inspired their creativity and innovative thinking, but also facilitated cross-country assignments and knowledge exchange.

Ms. Eliza Ng (3rd from right, front row), Director - Human Resources of Fuji Xerox (Hong Kong) Limited, visited the IT Expo in Japan with our Solution Consulting Trainees during the Overseas Study Tour.

▲

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Community Engagement Since becoming part of Fuji Xerox in 2000, we have been striving to promote the development of local and global communities, especially in terms of social contribution and environmental conservation, manifesting our “Good Company” concept.

First in 2016 and again in 2018, we were honored to receive the Social Capital Builder (SCB) Logo Award from the Community Investment and Inclusion Fund (CIIF) of the Labour and Welfare Bureau. The award recognized our achievements in six core social capital areas, including social networks, social participation, information and communication, trust and solidarity, mutual-help and reciprocity, and social cohesion and inclusion.

The factory visit to Fuji Xerox of Shenzhen was another eye-opening experience for our trainees. During the visit, they were impressed by the streamlined operations, the rigorous standards and importance of workplace safety in a factory setting. The initiatives about robotic automation in improving productivity and continuous improvement enlightened the trainees on the final project of their two-year training program.

The trainees incorporated what they had learnt in both the Japan tour and the Shenzhen factory visit to develop an innovative idea for their final project. It is a continuous improvement project called “Genko-Itchi”, aiming to strengthen processes, enhance capability of problem management and deliver value added services to customers. Through the project, the trainees gained a better understanding of the workflow and were motivated to develop a sense of ownership and meaning at work.

To keep the trainees shining, the Fuji Xerox (Hong Kong) Academy provides them with various opportunities to enroll in professional information and communications technology (ICT) qualification courses, such as the Information Technology Infrastructure Library (ITIL) course that focuses on aligning IT services with the business needs to improve the understanding of the lifecycle of IT changes as well as how to manage it successfully.

Mr. Nobuhiko Inui (4th from right, front row), Chairman and President of Fuji Xerox of Shenzhen Ltd., welcomed the participants warmly.

▲

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Mr. Alan Wong (5th from left, left photo), Senior Director - Sales & Service Strategies of Fuji Xerox (Hong Kong) Limited and Ms. Katherine Lau (1st from right, front row, right photo), General Manager - Corporate Quality & Sustainability of Fuji Xerox (Hong Kong) Limited, visited our booth to support the Caritas Charity Bazaar.

▲

Families and friends of our employees joined the “Heart-to-Heart Charity Walk 2018”.▲

As a print expert, we supported charity events and non-governmental organizations (NGOs) with our expertise. In addition to design and print sponsorship of promotion materials, a team of over 240 volunteers from Fuji Xerox (Hong Kong) participated in the “Heart-to-Heart Charity Walk 2018” initiated by the Children’s Heart Foundation on 25 November 2018 to support children with congenital heart diseases.

In FY2018, we kept up our efforts to contribute towards our community and environment as much as possible for a sustainable future. On 11 November 2018, we set up a booth at the 2018 Caritas Charity Bazaar - Kowloon to raise funds for Caritas Hong Kong and support its programs serving the underprivileged. Since we also wanted to raise the public awareness of a green lifestyle and sustainability, we sold eco-friendly washing powder and reusable straw set and organized a DIY workshop of creating reusable shopping bag.

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Our volunteers joined the Tree Plantation Day and the Shoreline Clean-up Operation for a greener and more sustainable Hong Kong.

▲

To fulfill the SDG Goal 13 - Climate Change, Fuji Xerox (Hong Kong) participated in the “Tree Partner Eco-Adventure Program” initiated by the World Green Organisation. On 19 May 2018, our volunteer network, together with over 300 volunteers from other companies, participated in the Tree Planting Day at Wan Tsai Peninsula West Campsite, Sai Kung. We successfully planted about 1,000 trees with an aim to help improve the air quality, promote biodiversity and mitigate the impact of climate change. On 1 December 2018, we also took part in the Shoreline Clean-up Operation. It was the sixth consecutive year for us to participate in this activity to help improve water quality and enhance aquatic biodiversity in Hong Kong. We worked together and collected over 160 kg of trash on the Rocky Bay Beach.

Apart from the above-mentioned activities, we also supported a wide range of community activities, such as charity runs and walks, flag selling and visits to the underprivileged. Looking forward, we will continue to seize every opportunity to contribute to our community and environment and to build a sustainable future.

Our little angels enjoyed volunteering with their parents to help those in need.

▲

Over the years, a community-oriented mindset has been nurtured among our employees, who have also inspired their friends and families to give back to the society and share their kindness. On 9 February 2019, children of our employees took part in the “Valentine’s Rose Charity Sale 2019”. These little volunteers dressed up as “angels” to sell handmade roses packed to raise funds for St. James’ Settlement and support its poverty alleviation projects in Sham Shui Po.

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40

Environmental

Item Data Summary

1 Gasoline Consumption by Vehicle (Liters)

2 Energy Consumption Equivalent to Gasoline Consumption (GJ)*1

3 Electricity Consumption (kWh)

4 Energy Consumption Equivalent to Electricity Consumption (GJ)*1

5 Direct CO2 Emissions (Tonnes CO2-e)

6 Indirect CO2 Emissions (Tonnes CO2-e)

7 CO2 Emissions (Tonnes CO2-e) *2

8 A3 Paper Consumption (Sheets/No. of Staff) 3

9 A4 Paper Consumption (Sheets/No. of Staff) 3

10 Recycled Paper/ Environmental Paper Consumption (Sheets/No. of Staff)

11 Total Water Discharges (Tonnes) *4

12 Other Indirect CO2 Emissions (Tonnes CO2-e) *3,5

13 Paper Recycled (Tonnes) *6

14 Aluminum Recycled (Tonnes) *6

15 Plastic Recycled (Tonnes) *6

16 Waste to Landfill or Incineration (Tonnes) *6

17 Total Number of Spills

18 Total Volume of Spills (m3)

19 Chemical Waste Produced (Tonnes)*7

20 Waste Electrical and Electronic Equipment (WEEE) Recycled (Tonnes)

21 Environmental Convictions Per 100,000 Man-hours

22 Major Non-conformance in Integrated Management System Audits

*

*

3*

Remarks: *1 The conversion ratio is referred to GRI Sustainability Reporting Guidelines Version 3.0.*2 Includes both Electricity and Gasoline Consumption (i.e. scope 1 and scope 2 emissions only); excludes CO2 emissions from logistics management activities carried

out by on-site contractors, refrigeration, air-conditioning and fire extinguishers. CO2 is the main Greenhouse Gas emission in Fuji Xerox (Hong Kong). The calculation was based on the “Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings (Commercial, Residential or Institutional Purposes) in Hong Kong” issued by the Environmental Protection Department and the Electrical and Mechanical Services Department (2010 Edition).

*3 Paper consumption is recorded within the scope of our document management system rather than in internal order. For item 10, the Recycled Paper/ Environmental Paper Consumption includes A3, A4 and A5 paper.

*4 Consumption in our main Hong Kong Island office is only an estimate as the amount of water consumed is included in the building management fee. *5 Per the report verifier’s advice in August 2018, we have included paper recycling into the data of Other Indirect CO2 Emission. Hence, the calculation from

FY2015 to FY2017 has been revised by combining the total of (1) CO2 Emission on Disposal of Paper Waste (i.e. Amount of Paper Consumption minus Amount of Paper Recycled) and (2) CO2 Emission on Total Water Discharges (i.e. CO2 Emission due to Electricity Used for Fresh Water Processing by Water Supplies Department plus CO2 Emission due to Electricity Used for Sewage Processing by Drainage Services Department).

*6 Includes Macau office data from November 2013 onwards. The data was recorded directly by our colleagues or provided by our property management company and/or recycler.

*7 Chemical waste excludes amount generated by activities of off-site contractors.

FY2018

32,819

1,084

1,034,395

3,724

77.5

724.1

801.5

118

1,362

1,492

2

1.1

29.57

0.06

0.27

45.37

0

0

0.04

1,007

0

0

FY2016 FY2017

35,158

1,161

1,057,779

3,808

83.0

740.4

823.4

121

1,411

1,541

2

1.4

29.33

0.02

0.32

46.34

0

0

0.04

1,193

0

0

40,176

1,327

1,081,609

3,894

94.8

757.1

851.9

152

1,577

1,731

2

1.2

28.96

0.03

0.28

45.97

0

0

0.05

1,252

0

0

As a non-listed private organization, Fuji Xerox (Hong Kong) endeavors to publish as much information as we can to increase the transparency of our “Triple Bottom Line” performance. Some of the data below has been reorganized and regrouped for easy understanding.

CSR IndicatorsChapter 8 CSR Indicators

41

Social

Item Data Summary FY2016 FY2017 FY2018 1 Number of Staff *8

2 Male : Female

3 Local : Non-local *9

4 Manager (Male : Female)

5 Non-Manager (Male : Female)

6 Voluntary Staff Turnover

7 Retention Rates After Parental Leave

8 Staff Injuries

9 Staff Fatalities

10 Accident Rate Per 1,000 Workers*10

11 Total Training Hours*11

12 Staff Training Cost Year-On-Year Growth*12

13 Convicted Cases of Corruption

14 Code of Conduct Learning Participation Rate

15 Volunteering Hours

16 Number of Volunteer

17 Monetary Value of Significant Fines and Total Number of Non-MonetarySanctions for Non-compliance with Laws and Regulations (HK$)

18 Human Rights Review

19 Number of Grievances Related to Human Rights

Economic Item Data Summary FY2016 FY2017 FY2018

Remarks:*8 Includes all permanent and contract staff. *9 “Local” employees are those whose employment terms and conditions meet the labor requirements of the Hong Kong Special Administrative Region

(HKSAR) and Macao Special Administrative Region. *10 The calculation of accident rate per 1,000 workers is referenced to the definition of Labour Department of HKSAR. *11 From FY2014 report onwards, all relevant self-learning data are included. The drop of total training hours in FY2018 is due to the total headcount in

training delivery was reduced since the middle of FY2018.*12 The further drop in staff training cost in FY2018 is due to the shift the mode of learning from classroom to e-learning and the drop of total headcount in

training delivery since the middle of FY2018. *13 All new staff members joining Fuji Xerox (Hong Kong) are required to complete the “Code of Conduct” learning three months after initially starting work.

In the case of current staff, regular reviews and/or training will be carried out and per review of scope and content annually.*14 The drop of Volunteering Hours in FY2018 is due to resources reallocation to other business priorities.*15 Includes end-of-life management costs only. The growth of the expenses is due to Thailand Government stopped importing e-waste in the Quarter 2 of

FY2018 and therefore all collected used multi-function printers (MFPs), printers and its consumables/parts are processed by a licensed local recycler since December 2018.

*13

*14

998

658 : 340

996 : 2

79 : 28

579 : 312

20.2%

100%

4

0

4.01

37,324

-66%

0

100%

4,293

756

0

100%

0

1,094

711 : 383

1,086 : 8

92 : 32

619 : 351

23.1%

100%

8

0

7.31

39,696

-1.95%

0

100%

3,360

946

0

100%

0

5.33

4.44

-9%

5.06

4.28

0%

4.73

3.88

25%

1,031

666 : 365

1,023 : 8

91 : 34

575 : 331

23.8%

100%

10

0

9.70

29,739

-67.79%

0

100%

2,918

807

0

100%

0

1 Revenue/Selling General & Administrative Expense

2 Human Resources Productivity (Revenue/Total HR Cost)

3 Environmental Expenditure Year-On-Year Growth*15

04

GRI Content Index

GRI Content IndexChapter 9

42

GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Corporate Governance

GRI 419: Socio-economic Compliance 2016

419-1

Non-compliance with laws and regulations in the social and economic area

No fines and/or non-monetary sanctions for non-compliance with laws and regulations were recorded in FY2018.

B1, B2, B4, B6, B7

Customer Satisfaction GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Strong

N/A N/A

Percentage of service recovery in 4 hours

Strong - Creating Values based on Customer Satisfaction

Percentage of availability of 7x24 iSupport Service


Percentage of fulfillment of backup center for handling customer urgent request


Total Satisfaction Guarantee pledge


Business Continuity GRI 103: Management Approach 2016

103-1, 103-2, 103-3


Environmental Education GRI 103: Management Approach 2016

103-1, 103-2, 103-3


N/A N/A Number of Green Tour organized Report Scope and Approach

Employee Satisfaction GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Interesting

N/A N/A Employee Engagement Survey Participation Rate

Interesting - Employee Engagement and Satisfaction

Information Security GRI 103: Management Approach 2016

103-1, 103-2, 103-3


Volunteering GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Interesting B8

N/A N/A Number of Volunteering Hours Contributed

Remarks:*The main Greenhouse Gas (GHG) emitted by Fuji Xerox (Hong Kong) is carbon dioxide (CO2). In this context, "Greenhouse Gas" refers to CO2.

GRI 307: Environmental Compliance 2016

307-1 Non-compliance with environmental laws and regulations

A1

Supplier Environmental Assessment GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Kind

B5, KPI B5.2

GRI 308: Supplier Environmental Assessment 2016

308-1 New suppliers that were screened using environmental criteria

KPI B5.2

Employment GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Interesting

401-1 New employee hires and employee turnover KPI B1.2

Occupational Health and Safety GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Corporate Governance; Interesting

B2, KPI B2.3

GRI 403: Occupational Health and Safety 2018

403-9

KPI B2.1

Training and Education GRI 103: Management Approach 2016

103-1, 103-2, 103-3


GRI 404: Training and Education 2016

404-1 Average hours of training per year per employee KPI B3.2

Marketing and Labeling GRI 103: Management Approach 2016

103-1, 103-2, 103-3


GRI 417: Marketing and Labeling 2016

417-2

Incidents of non-compliance concerning product and service information and labeling

There is no incident of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

B6

Customer Privacy GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Report Scope and Approach; Corporate Governance; Kind

B6, KPI B6.5

GRI 418: Customer Privacy 2016

418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

No substantiated complaints regardingbreaches of customer privacy and losses of customer data were recordedin FY2018.

B6, KPI B6.2

GRI 205: Anti-corruption 2016

205-3 Confirmed incidents of corruption and actions taken

CSR Indicators- Social

B7, KPI B7.1

Materials

Report Scope and Approach;

Kind A3,

KPI A3.1

GRI 301: Materials 2016

301-2 Recycled input materials used

We provide FSC™ recycled 100%paper (i.e. Green Wrap®).

Energy GRI 103: Management Approach 2016

103-1, 103-2, 103-3

Top Commitment; Report Scope and Approach; Kind

A2,KPI A2.3

GRI 302: Energy 2016

302-1 Energy consumption within the organization KPI A2.1

Emissions


103-1, 103-2, 103-3

Top Commitment; Report Scope and Approach; Strong; Kind

A1, KPI A1.5

GRI 305: Emissions 2016

305-1 Direct (Scope 1) GHG* emissions KPI A1.1,

KPI A1.2

305-2 Energy indirect (Scope 2) GHG* emissions KPI A1.1,

KPI A1.2

305-3 Other indirect (Scope 3) KPI A1.1,

KPI A1.2

305-5 Reduction of

KPI A1.5

Effluents and Waste GRI 103: Management Approach 2016

103-1, 103-2, 103-3


A1, KPI A1.6

GRI 306: Effluents and Waste 2016

306-2 Waste by type and disposal method KPI A1.3,

KPI A1.4

306-3 Significant spills CSR Indicators- Environmental KPI A3.1

Environmental Compliance GRI 103: Management Approach 2016

103-1, 103-2, 103-3


102-55 GRI content index GRI Content Index

102-56 External assurance Report Scope and Approach - External Assurance; Verification

Material Topics Cross-reference SEHK ESG

Guide Reference

Global Goal(s) Page

Indirect Economic Impacts


Strong

GRI 203: Indirect Economic Impacts 2016

203-2 Significant indirect economic impacts

With organizing investment programs, some of partners are indeed our customers and our business relationship has been deepened through working together. Take Caritas Hong Kong as an example, we have worked with them for several programs since 2009. In 2018, we had participated in the 2018 Caritas Charity Bazaar - Kowloon to raise funds for this NGO and provide helping hands for the underprivileged. Another example is supporting the Children’s Heart Foundation’s “Heart-to-Heart Charity Walk 2018”. We not only provided design and print sponsorship of promotion materials, but also organized a team of over 240 volunteers from Fuji Xerox (Hong Kong) to join the charity walk.

Whereas for workforce engagement, we seek to cultivate a number of community-minded characteristics in our employees, including influencing their friends and families to give back to society, develop charitable hearts and learn to respect different cultures. We generally observed that the participated staff show higher employee satisfaction and more engagement with the company. The change can be easily spotted out among winners from Fuji Xerox (Hong Kong) Community Award. In addition, it is easier for our HR colleagues to recruit new talents from good CSR imaged organization.

On CSR Indicators, “Five-year Compounded Annual Growth Rate (CAGR) in Revenue” is not included in this report due to alignment with data disclosure guideline.

Anti-corruption

102-14 Statement from senior decision-maker Top Commitment

Ethics and Integrity

102-16 Values, principles, standards, and norms of behavior Company Profile

Governance

102-18 Governance structure Corporate Governance - Governance and Organization

Stakeholder Engagement

102-40 List of stakeholder groups

Our defined stakeholders include our customers, employees, suppliers, global environment, local communities and shareholders/investors.

102-41 Collective bargaining agreements

While none of our employees are covered by collective bargaining agreements, our "Managing Director's Mailbox” serves as a direct channel offering formal opportunities for two-way communications between senior management and regular employees.

102-42 Identifying and selecting stakeholders

The identification and selection of stakeholder is based on the value chain approach of Fuji Xerox trademarked 360o of SustainabilityTM developed and reported since 2010.

102-43 Approach to stakeholder engagement

Report Scope and Approach; All the identified stakeholder types have been included in the materiality assessment in compiling this report.

102-44 Key topics and concerns raised Report Scope and Approach

Reporting Practice

102-45 Entities included in the consolidated financial statements

Top Commitment; Report Scope and Approach

102-46 Defining report content and topic boundaries

Report Scope and Approach - Reporting Scope and Reporting Period - Reporting Principles

102-47 List of material topics Report Scope and Approach - Material Aspects and Stakeholder

Engagement

For the Environmental indicator - Item 12 Other Indirect CO2 Emissions (Tonnes CO2-e) in CSR Indicators, we included CO2 emissions resulting from paper consumption, paper recycling and waterconsumption from FY2015 and onwards.

102-49 Changes in reporting There is no significant change from previous reporting periods in the scope and boundary.

102-50 Reporting period Report Scope and Approach - Reporting Scope and Reporting Period

102-51 Date of most recent report

Report Scope and Approach - Reporting Objectives; The latest sustainability report was published in November 2018 covering the data period of FY2017.

102-52 Reporting cycle

Report Scope and Approach - Reporting Objectives; The sustainability report is prepared annually.

102-53 Contact point for questions regarding the report

Email: [email protected]; Feedback Form

102-54 Claims of reporting in accordance with the GRI Standards GRI Content Index

GRI 102: General Disclosures 2016 Cross-reference SEHK ESG

Guide Reference

Global Goal(s) Page

Organizational Profile 102-1 Name of the organization Company Profile

102-2 Activities, brands, products, and services

Company Profile; There are no brands, products, and services that are banned in any markets.

102-3 Location of headquarters Company Profile

102-4 Location of operations Report Scope and Approach - Reporting Scope and Reporting Period

102-5 Ownership and legal form Corporate Governance - Governance and Organization

102-6 Markets served Company Profile

102-7 Scale of the organization Report Scope and Approach - Reporting Scope and Reporting Period;Company Profile

102-8 Information on employees and other workers

There is no significant variations in the numbers reported in Disclosures 102-8-a, 102-8-b, and 102-8-c.

KPI B1.1

102-9 Supply chain

Kind - Managing Green Supply Chain; All our suppliers (including multi-functionprinters, printers, paper, solutions, etc.)are engaged.

KPI B5.2

102-10 Significant changes to the organization and its supply chain

There is no significant change during the reporting period regarding size, structure, ownership or organization's supply chain.

102-11 Precautionary principle or approach

Corporate Governance- Risk Management and Compliance

102-12 External initiatives No such initiatives are subscribed or endorsed by Fuji Xerox (Hong Kong).

102-13 Membership of associations

- American Chamber of Commerce in HK- American Club - Business Environment Council - Century 21 Club - Hong Kong General Chamber of Commerce - Hong Kong Golf Club - Hong Kong Management Association - Institute of Print Media Professional - Macau American Chamber of Commerce - Japanese Chamber of Commerce - Jiji Press Ltd Japan HK Branch- The Aberdeen Marina Club - The Chinese Manufacturers' Association of Hong Kong - The Clearwater Bay Golf & Country Club - The Hong Kong Japanese Club - The Hong Kong Printers Association - World Trade Centre Club Hong Kong

Socio-economic Compliance

Topic Specific Disclosures

General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15

GRI 103: Management Approach 2016(103-1, 103-2, 103-3)


















CSR Indicators- Environmental




Top Commitment;CSR Indicators- Environmental



CSR Indicators- SocialCSR Indicators- Social401-3 Parental leave 41

GRI 401: Employment2016




102-48 Restatements of information N/A

As CO2 is the main Greenhouse Gas (GHG) emission in Fuji Xerox (Hong Kong), CH4, N2O, HFCs and PFCs are excluded in the calculation of GHG emissions.

Our business activities are mainly performed by our employees with limited assistance from external vendors (e.g. solutions development,logistics arrangement, survey);

CSR Indicators- Social;

Work-related injuries


InterestingGRI 103: Management Approach 2016(103-1, 103-2, 103-3)

Report Scope and Approach;KPI B7.2

04 - 09,33 - 39

B7,

GHG* emissions

We included environmental criteria in all preferred vendors’ assessments.

This report has been prepared in accordance with the GRI Standards: Core Option. The GRI Disclosures are presented below with either linkage to the reported section(s) or direct answer.

04

G

RI Content Index


43


103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions


04

GRI Content Index


04

GRI Content Index


44


103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions



103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions


04

G

RI Content Index


45

04

G

RI Content Index



103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions


04

GRI Content Index


04

GRI Content Index


46


103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions


04

G

RI Content Index


47

04

G

RI Content Index



103-1, 103-2, 103-3



419-1



B1, B2, B4, B6, B7


103-1, 103-2, 103-3


N/A N/A










103-1, 103-2, 103-3



103-1, 103-2, 103-3




103-1, 103-2, 103-3





103-1, 103-2, 103-3



103-1, 103-2, 103-3






A1


103-1, 103-2, 103-3


B5, KPI B5.2



KPI B5.2


103-1, 103-2, 103-3

Interesting



103-1, 103-2, 103-3


B2, KPI B2.3


403-9

KPI B2.1


103-1, 103-2, 103-3





103-1, 103-2, 103-3



417-2



B6


103-1, 103-2, 103-3


B6, KPI B6.5


418-1



B6, KPI B6.2




B7, KPI B7.1

Materials


Kind A3,

KPI A3.1





103-1, 103-2, 103-3


A2,KPI A2.3



Emissions


103-1, 103-2, 103-3


A1, KPI A1.5



KPI A1.2


KPI A1.2


KPI A1.2

305-5 Reduction of

KPI A1.5


103-1, 103-2, 103-3


A1, KPI A1.6



KPI A1.4



103-1, 103-2, 103-3





Guide Reference

Global Goal(s) Page



Strong






Anti-corruption




Governance












Reporting Practice






Engagement












Guide Reference

Global Goal(s) Page











KPI B1.1

102-9 Supply chain


KPI B5.2










General Disclosures

Strategy

10

10

10

41

31 - 32

17

17 - 19

01 - 03

01 - 03,

10 - 15

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

41

N/A

40

40

40

40

40

40

40

N/A

04 - 09

04 - 09

04 - 09

04 - 09,20 - 26

04 - 09,27 - 32

01 - 03, 04 - 09,27 - 32

01 - 03, 04 - 09, 20 - 26,27 - 32

04 - 09, 16 - 19,27 - 32

04 - 09, 16 - 19,33 - 39

04 - 09, 16 - 19,

04 - 09,16 - 19

04 - 09,20 - 26

04 - 09,

04 - 09

04 - 09

34 - 36

41

16 - 19

04 - 09,16 - 19

04 - 09,33 - 39

04 - 09,33 - 39

25 - 26

25 - 26

25 - 26

25 - 26

27 - 32

04 - 09,33 - 39

04 - 09,27 - 32

04 - 09,27 - 32

04 - 09,27 - 32

33 - 39

41

41

41

N/A

N/A

N/A

01 - 03,40

04 - 05

04

04

04

42

42 - 47

05,48

05 - 07

04

04, 10

17

10 - 15







































04 - 09,33 - 39

B7,

GHG* emissions


04



Chapter 4 Verification StatementChapter 10

Verification Statement

48

Scope of Verification

Hong Kong Quality Assurance Agency (“HKQAA”) has been engaged by Fuji Xerox (Hong Kong) Limited (hereinafter referred to as “Fuji Xerox (Hong Kong)”) to undertake an independent verification for its Sustainability Report 2019 (hereinafter referred to as “The Report”). The scope of this verification covers the sustainability performance data and information of Fuji Xerox (Hong Kong)’s business for the period of 1 April 2018 to 31 March 2019, as defined in the Report. This is the 10th Report that Fuji Xerox (Hong Kong) published to communicate its commitments, efforts and progress of performance towards sustainability.

The aim of this verification is to provide a reasonable assurance on the reliability of the report contents. The Report has been prepared in accordance with the Core Option of the Global Reporting Initiative Sustainability Reporting Standards (“GRI Standards”), the Environmental, Social and Governance Reporting Guide (“ESG Guide”) of The Stock Exchange of Hong Kong Limited, and also made reference to ISO 26000:2010 – Guidance on Social Responsibility (“ISO 26000:2010”).

Methodology

HKQAA’s verification procedure is designed for devising opinions and conclusions to obtain a reasonable level of assurance. The extent of this verification process undertaken covered the criteria set in the GRI Standards: Core Option of GRI Standards, the ESG Guide and ISO 26000:2010.

The verification process included verifying the systems and processes implemented for collecting, collating and reporting the sustainability performance data, reviewing relevant documentation, interviewing responsible personnel with accountability for preparing the reporting contents and verifying selected representative sample of data and information. Raw data and supporting evidence of the selected samples were also thoroughly examined during the verification process.

Independence

Fuji Xerox (Hong Kong) is responsible for the collection and preparation of the information presented. HKQAA does not involve in calculating, compiling, or in the development of the Report. Our verification activities are independent from Fuji Xerox (Hong Kong).

Conclusion

Based on the verification results and in accordance with the verification procedures undertaken, HKQAA has obtained reasonable assurance and is in the opinion that:

• The Report has been prepared in accordance with the Core option of the GRI Standards and the ESG Guide;

• The Report illustrates the performance of the material sustainability aspects of Fuji Xerox (Hong Kong) in a balanced, comparable, clear and timely manner; and

• The data and information disclosed in the Report are reliable and complete.

Fuji Xerox (Hong Kong) has developed a stringent data management mechanism where all data and information undergo robust internal vetting, the basis of credible and transparent reporting is attained. In conclusion, the Report reflects truthfully the sustainability commitments, policy and performance of Fuji Xerox (Hong Kong) and addressing the interests of stakeholders in an appropriate manner with respect to the company’s environmental, social and economic impacts.

Bryan PengAssistant Director, Manufacturing & Service Business DivisionAugust 2019

Signed on behalf of Hong Kong Quality Assurance Agency

04

Corporate G

overnance


Chapter 4 Feedback

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Excellent

ExcellentExcellentExcellent

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Top CommitmentStrongGRI Content Index

Report Scope and ApproachKindOther, please specify:

Company ProfileInteresting

Corporate GovernanceCSR Indicators

5. Which chapter(s) did you find least useful?

6. Any other comments and/or recommendations you would like to share?

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Fuji Xerox (Hong Kong) Limited – Sustainability Report 2019

Top CommitmentStrongGRI Content Index

Report Scope and ApproachKindOther, please specify:

Company ProfileInteresting

Corporate GovernanceCSR Indicators

Glossary

3R+V Reliability, Responsiveness, Relationship and Value

5S Seiri, Seiton, Seiso, Seiketsu and Shitsuke

AEO Authorized Economic Operator

AI Artificial Intelligence

B&W Black & White

BEC Business Environment Council

BPM Business Process Management

CAGR Compounded Annual Growth Rate

CIIF Community Investment and Inclusion Fund

CO2 Carbon Dioxide

CoC Chain of Custody

CSR Corporate Social Responsibility

DIY Do It Yourself

eDMS Electronic Document Management System

EMS Environmental Management System

EnMS Energy Management System

ESG Environmental, Social and Governance

FSC™ Forest Stewardship Council™

FY Fiscal Year

GHG Greenhouse Gas

GRI Global Reporting Initiative

HKEx Hong Kong Exchange and Clearing Limited

HKQAA Hong Kong Quality Assurance Agency

HKUST Hong Kong University of Science and Technology

HKSAR Hong Kong Special Administrative Region

iESG Intelligent Environmental, Social and Governance

ICT Information and Communications Technology

IEC International Electrotechnical Commission

ISO International Organization for Standardization

ITIL Information Technology Infrastructure Library

J-SOX Japanese Sarbanes-Oxley

MFP Multi-function Printer

NGO Non-governmental Organization

NLP Natural Language Processing

OCR Optical Character Recognition

PDCA Plan-Do-Check-Act

R&D Research & Development

RPA Robotic Process Automation

SCB Social Capital Builder

SDG Sustainable Development Goal

SEHK The Stock Exchange of Hong Kong Limited

SMC Senior Management Committee

SVP Sustainable Value Plan

UNGC United Nations Global Compact

VOC Voice of Customer

WEEE Waste Electrical and Electronic Equipment

Supported by AMDP Catalogue on Demand

Date of Issue: November 2019

Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.

Fuji Xerox (Hong Kong) Limited11/F, 12 Taikoo Wan Road, Taikoo Shing, Hong KongTel: (852) 2513 2888 Fax: (852) 2560 6433

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