wealth

www.bendigobank.com.au/financialplanning

Our advisory service

We are committed to providing an expert advice service that is carefully tailored to the diverse needs of our customers, their families and their businesses.

Working together with you, our advice recommendations will take into consideration your lifestyle needs, financial situation and investment objectives.

Our network of financial planners is qualified to provide advice on a range of financial matters, including:

• Cashflowanddebtmanagement

• Investmentmanagement

• Superannuation

• Riskmanagement*

• Retirementplanning

• Agedcare

• Centrelinkadvice

• Estateplanning

Inaddition,weprovideasuiteofprofessionalservicestohelpstructuresuchmattersasSelfManagedSuperFunds,Trustsand Wills.

We are also authorised to provide advice and transact on the following financial products:

• Depositandpaymentproducts(notincludingnon-cashpayment facilities)

• Governmentdebentures,stockorbonds

• Lifeproductsincludinginvestmentlifeinsuranceandlifeinsurance products

• Interestsinmanagedinvestmentschemes(includinginvestor directed portfolio services)

• Securities

• Superannuation

• Generalinsuranceproducts*

• Standardmarginlendingfacilities

* YourfinancialplannerisauthorisedtoprovidegeneralinsuranceadvicebutthisauthorisationonlyextendstoCGU’sconsumercreditinsurance product.

Introduction

ThisFinancialServicesGuide(FSG)isdesignedtoprovideyou with a clear understanding of what you can expect as a customerofBendigoFinancialPlanning.

Thisguideoutlines:

• Thefinancialservicesandproductswe*offer

• ThefinancialbenefitsthatmaybereceivedbyBendigoFinancialPlanningandrelatedpersonsinconnectionwiththe financial services provided

• Anyinterests,associationsorrelationshipsthatcouldinfluence the advice we give you

• Ourinternalandexternaldisputeresolutionproceduresandhow you can access them

* ThroughoutthisFinancialServicesGuide,BendigoFinancialPlanningLimitedisreferredtoas“BendigoFinancialPlanning”,“we”,“us”,“our”oranysuchvariations.

AboutBendigoFinancialPlanningLimited

BendigoFinancialPlanningLimited(ABN81087585073),isthefinancialplanningarmofBendigoandAdelaideBankLimited(theBank)andispartoftheBendigoandAdelaideBankGroup(theGroup).OurAustralianFinancialServicesLicenceNumberis237898.

LocatednationallyacrossmetropolitanandruralAustralia,ourfinancialplannersprovideadvicetomorethan550BendigoBankandCommunityBank®branches;andwithmorethan$1billionoffundsunderadvice,wewillcontinuetoworkwithour business partners to expand our services to reach more customers.

Who is responsible for the advice I receive?

BendigoFinancialPlanning,astheholderofanAustralianFinancialServicesLicence,isresponsibleforthefinancialadviceprovidedtoyou.YourfinancialplanneractsonbehalfofBendigoFinancialPlanning.

FinancialServicesGuide12March2014

BendigoFinancialPlanning

Yourfinancialplannerisrequiredtorecommendproductsfromour approved products list, which you can request to see at any time.

Will the advice be tailored to my personal needs?

Yourfinancialplannerisobligedbylawtoactinyourbestinterests.Theadviceyoureceivemusttakeintoconsideration your individual investment objectives, financial situation and particular needs.Inorderforustoofferyouthemostappropriateadvice,you will be required to provide details of your personal objectives, current financial situation and any relevant information.

Other documents you may receive

Aspartofthefinancialadviceprocess,youwillreceiveanumberofimportantdocuments.Pleaserefertothefollowingdefinitions for a description of the documents you are likely to receive:

Financial Needs Analysis (FNA)

AnFNAisasetofquestionstohelpusdetermineandunderstandyourfinancialneeds,goalsandobjectives.Theinformation collected is used to form the basis for our advice and recommendations.

A Letter of Engagement (LOE)

AletterofengagementisissuedwhenyouchoosetoobtainadvicefromBendigoFinancialPlanning.Itoutlines:

• Thescopeofouradviceandrecommendations

• Anestimateofourfeesandcharges

• Yourauthorisationtoproceed

Statement of Advice (SOA)

AnSOAisprovidedwhenyoureceivepersonaladvice.TheSOAwill include the following information:

• Thenatureoftheadvicegivenandthebasisoftherecommendations

• Informationaboutfeesandcommissionsthatmaybereceived for the advice

• Anyassociations,relationshipsorintereststhatmayinfluence the advice we provide

Where the personal financial product advice relates to a basic deposit product, non cash payment facility or travellers cheques,anSOAwillnotbeprovided.

Annual fee disclosure statement (FDS)

Theannualfeedisclosurestatementprovidesinformationon the ongoing fee arrangements you have entered into with BendigoFinancialPlanning.TheFDSwillcontaininformationrelating to ongoing fees paid and the services you received orwereentitledtoreceive.TheFDSwillbeprovidedevery12months or as otherwise permitted under the law.

Record of Advice (ROA)

AfterprovidingyouwithinitialadviceinanSOA,anysubsequentpersonal advice that we provide to you will be documented in anROA,providedtherehasnotbeenanysignificantchangeinyour personal circumstances or the basis on which the initial advicewasprovided.Iffurtheroradditionaladviceisprovidedby your financial planner, you are able to obtain a written copy

ofthatadvice(ifithasnotalreadybeengiven)bycontactingyourfinancialplannerandrequestingacopyinwriting.Youcanrequestacopyupto7yearsaftertheadvicehasbeengiven.

Product Disclosure Statement (PDS)

ThePDSsetsoutthekeyfeatures,significantbenefits,risksand fees associated with the financial product.

YouwillreceiveaPDSwhenwemakearecommendationoncertainfinancialproducts(otherthansecurities)orarrangetheissue of a financial product.

Terms and Conditions

TermsandConditionswillbeprovidedtoyouifwerecommend,arrange, issue or offer to issue our basic deposit products to you.SimilartoaPDS,thisdocumentsetsoutthekeyterms,features, fees and charges associated with the product.

Service Agreement

TheServiceAgreementisaformalcontractthatoutlinesthebenefits,servicesandsupportprovidedbyBendigoFinancialPlanningforon-goingservice.Itisourcommitmenttoprovideyou with a holistic approach to financial planning.

Fulldisclosureonfeesandservices

BendigoFinancialPlannersaresalariedemployeesoftheBankandarenotremuneratedoncommission.Thecostofadviceischarged on a fee for service basis which is tailored to address your financial needs and objectives.

How are Bendigo Financial Planners remunerated?

BendigoFinancialPlannersaresalariedemployeesofthe bank and are not remunerated on commission. YourfinancialplannermaybeeligiblefortheGroup'sPerformanceBonusSchemehoweverthesebonuspayments are not an additional cost to you.

Where permitted by law your financial planner may also receivenon-monetarybenefitsfromproductproviders,suchas tickets to events or corporate promotional merchandise.

AllfeesassociatedwiththeadviceyoureceiveareclearlydisclosedinyourStatementofAdvicealongwithanyongoingservice costs.

Hourly advice fee

Asanalternativetopayingtheinitialadvicefeeandtheongoing advice fee, you may choose to pay an hourly advice fee which is determined on the basis of the number of hours thefinancialplannerspendsongivingyouadvice.AsatthedateofthisFSG,thehourlyratewillgenerallybeupto$250perhour.Ifhourlyfeesaretobecharged,theywillbefullydisclosed at the time the personal advice is provided to you or as soon as practicable thereafter.

Initial consultation

Thereisnochargefortheinitialconsultation.

Initial advice fees and charges

AfeewillbechargedforthepreparationofaSOA.Thefeewilltake into account the complexity of your needs, the amount of researchinvolvedandthetimetakentocompletetheplan.Thefee for preparing and implementing a financial plan generally rangesfrom$500to$10,000;althoughtheremaybeahigher

2 BendigoFinancialPlanning

chargeformorecomplexrequirements.ThefeesandchargeswillbefullydisclosedintheSOAorassoonaspracticablethereafter.

TherearethreepaymentmethodsavailablefortheSOAandimplementation fee:

i. Adirectpaymentintheformofaservicefee(i.e.chequeand Bpay)

ii. Paymentviafundsreceivedfromtheproductprovider/swhose product/s we recommend

iii. Acombinationofbothiandii

Upfront commissions

Ifyouchoosetopayyourfeesthroughupfrontcommissions,the agreed commissions will be deducted by the product provider at the time the investment or insurance is placed, and forwardedtoBendigoFinancialPlanning.

Theactualrateofcommissionwilldependontheproduct,theservices provided and the amount invested, but will not exceed the following rates:

• RiskInsurance–upto142.45%ofthefirstyear’spremium

• Annuities–upto3.85%oftheamountinvested

• DirectShares–thegreaterof2.2%or$80persharetrade

Ongoing fees and charges

We provide an ongoing service to ensure the advice you receive remains relevant to your needs at each stage of your life. ByhavingaServiceAgreementinplaceyouwillcontinuetoreceive ongoing service from your financial planner including theprofessionalservicesprovidedbyBendigoFinancialPlanning’sadministration,training,researchandcomplianceteams.

Dependingonthecomplexityoftheadviceandthefrequencyofreviews,thefeeforaServiceAgreementgenerallyrangesfrom$1,000to$5,000.Formorecomplexrequirementstheremay be a higher charge.

Feesforongoingservicewillbeperiodicallydebitedfromyournominated bank account on a monthly, quarterly or half yearly basis(asnominatedbyyou).TheServiceAgreementandongoing service fee is reviewed annually.

Ongoing commissions

SomeproductprovidersmaypayongoingcommissionstoBendigoFinancialPlanningforthedurationofyourinvestment.Thiscommissioncoversthecostofprovidingsupporttoyou.

Therateofcommissionswilldependontheproduct,theservices provided and the amount invested, but will not exceed thefollowingrates(calculatedonaperannumbasis):

• ManagedFunds–upto0.88%perannumoftheinvestment balance

• MortgageFunds–upto0.38%perannumoftheinvestment balance

• RiskInsurance–upto33%oftheannualpremiuminthesecond and subsequent years

• Annuities–upto0.44%perannumoftheinvestmentbalance

Indeterminingtheongoingservicefee,wewilltakeintoaccount the ongoing commissions received from product providers.

Example:If$10,000isinvestedinaproductwheretheproductproviderpays4%initialand0.4%ongoingcommissions,wewillreceive$400atthetimetheinvestmentisplacedand0.4%ofthebalanceperyearthereafter.TheseamountswillbetakenintoaccountwhendeterminingthefeeforyourServiceAgreement.

Theongoingcommissionscanbedeductedbytheproductprovider from your investment and/or annual insurance premium.ThiscommissioncanbepaidtoBendigoFinancialPlanningweekly,monthly,quarterlyorannuallydepending on the product.

Note:AllfiguresquotedareinclusiveofGST.

Volume bonus arrangements

WehaveanarrangementwithIOOFInvestmentManagementLimited(asubsidiaryofIOOFHoldingsLimited)wherewereceiveVolumeCommissionbasedontheholdingsinIOOFproducts including:

• BendigoFinancialSolutions

• IOOFPortfolioService,PursuitandLifetrackinvestmentplatforms

TheVolumeCommissionsapplyasfollows:

Funds under management Volume Bonus (inc. GST)

Under$350M 0%

$350M–$750M 0.275%

Over$750M 0.33%

Thisadditionalpaymentispaidbytheplatformproviderattheend of each quarter from its management costs and is not anextracosttoyou.AnyVolumeCommissionreceivedwillbedisclosed in our advice to you.

VolumeBonusDisclosures

AMP

BendigoFinancialPlanninghasanarrangementwithAMPLimitedwhereitmayreceiveadditionalcommission(“marginshare”)wheretheamountofnewlifeinsurancebusinessexceedscertaintargetswithina12monthperiod.Themaximumamountofmarginshareis15%ofnewannualpremium.Toachievethismarginsharecertaintargetsapply.BendigoFinancialPlanningisnoteligibleuntilAMPreceivesannualnewlifeinsurancepremiumsof$450,000resultingfromAMPlifeinsurancebusinesslodgedthroughBendigoFinancialPlanning.AtthispointBendigoFinancialPlanningmaybeeligibleforadditionalmarginshareofbetween7%and15%depending on the amount of new premiums and the number of lapsed insurance policies.

ThisadditionalpaymentispaidbyAMPandisnotanextracosttoyou.Anymarginsharereceivedwillbedisclosedinouradvice to you.

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TAL

BendigoFinancialPlanninghasanarrangementwithTALLifeLimited(“TAL”)whereitmayreceiveadditionalcommission(“marginshare”)wheretheamountofnewlifeinsurancebusinessexceedscertaintargetswithina12monthperiod.Themaximumamountofmarginshareis15%ofnewannualpremium.Toachievethismarginsharecertaintargetsapply.BendigoFinancialPlanningisnoteligibleuntilTALreceivesnewbusinessof$500,000resultingfromTALlifeinsurancebusinesslodgedthroughBendigoandAdelaideBank.AtthispointBendigoandAdelaideBankmaybeeligibleforadditionalmarginshareofbetween3%and15%dependingontheamount of new premiums and the number of lapsed insurance policies.

BendigoFinancialPlanningmayalsoreceivesponsorshippaymentforthingssuchasProfessionalDevelopmentandfinancialplannertraining.AnysponsorshipreceivedisdisclosedinourBenefitsRegister.IfyouwishtoviewtheBenefitsRegister,yourplannercanprovideacopy.

ThisadditionalpaymentispaidbyTALandisnotanextracosttoyou.Anymarginsharereceivedwillbedisclosedinouradvice to you.

Paymentstoassociatedcompaniesandproductproviders

Remuneration received by Bendigo and Adelaide Bank for deposit and payment products

TheBankistheissuerofdepositandpaymentproductsandwill receive remuneration in its capacity as the issuer of those products.

Remuneration received by other Group companies for products issued by them

IfyouacquireaproductissuedbyacompanyintheGroup,the relevant company may receive product fees in relation to that product, including commissions, referral fees, entry fees, management fees, exit fees or any other fees specified in the PDSorthedisclosuredocumentforthatparticularproduct.TheseproductfeesmaybenefitotherGroupmembersorassociates.

Referrals to Bendigo Financial Planning

IfaCommunityBank®BranchoranAgencyoftheBankrefersyoutous,theBranch/Agencywillreceiveareferralfeecomprising40%oftheinitialfeepaidtoBendigoFinancialPlanningand0.1%perannumoffundsundermanagement.AnyamountspaidtoCommunityBankBranchesorBendigoBankAgencieswillbedebitedfromtheamountpaidtoBendigoFinancialPlanningandwillnotbeanextrachargetoyou.

Ifyouwerereferredtousbyanexternalparty,BendigoFinancialPlanningmaypayareferralfeetothereferrer.Ifanyfee is paid, you will be advised of the specific amount in the StatementofAdvice.

Does Bendigo Financial Planning have any associations that may influence the advice I receive?

BendigoFinancialPlanningisasubsidiaryofBendigoandAdelaideBankLimited(theBank).

TheGroupcomprisesanumberofwhollyownedsubsidiariesincludingSandhurstTrusteesLimited,RuralBankLimitedandLeveragedEquitiesLimited.Thesesubsidiaries provide services and have financial products listedonBendigoFinancialPlanning'sapprovedproductslist.

BendigoFinancialPlanning'sapprovedproductslistalsoincludesfinancialproductsissuedbyothernon-relatedcompanies.

BendigoandAdelaideBankisalsoajointventurepartnerinHomesafeSolutionsPtyLtd.

BendigoFinancialPlanningoccasionallyreceivesfinancialsupportfromFundManagersforprofessionaldevelopmentandtraining.Anysponsorshipreceivedisusedtofundthe cost of venues and speakers and is not applied toentertainment.DetailsofanysuchsponsorshipareincludedinthePublicBenefitsRegister,whichcanbeprovided on request.

Contactdetails

YourfinancialplannerisarepresentativeofBendigoFinancialPlanning.

Youcancontactyourfinancialplannerby:

• VisitingyourlocalBendigoBankbranch

• Contacting1300 BENDIGO(1300236344) 8am–8pmMondaytoFriday(localhours) 9am–4pmSaturday(localhours) 9am–4pmSunday(localhours)

• Visitingourwebsiteatwww.bendigobank.com.au

• Writingtousat: BendigoFinancialPlanningLimited Level5,120HarbourEsplanade DocklandsVIC3008 Facsimile:(03)84147242

Providinginstructionstous

Generally,youneedtogiveusinstructionsinwritingbyusingthecontactdetailssetoutabove.Someproductsandservices may have their own requirements as to how to provide instructionsorexecutecertaintransactions.PleaserefertotherelevantPDSorotherdisclosuredocumentforfurtherdetailsof these requirements.

Our complaint resolution process

Our aim is to provide you with an excellent financial planning service.Ifthequalityofourservicesdoesnotmeetyourexpectations, please contact your financial planner.

Ifyouarenotsatisfiedwithhowyourcomplaintishandled,pleasecontactourCustomerHelpCentreon1300361911orin writing to:

ComplaintsOfficer BendigoFinancialPlanningLimited Level5,120HarbourEsplanade DocklandsVIC3008

4 BendigoFinancialPlanning

Wewillattempttoresolveyourcomplaintquicklyandfairly.Ifyou feel our response is inadequate, or if you have not received aresponsewithin45days,youcanhaveyourcomplaintreviewedbytheFinancialOmbudsmanService(FOS):

FinancialOmbudsmanService GPOBox3 MelbourneVIC3001 Tollfree:1300780808 Facsimile:(03)96136399 Website: www.fos.org.au Email:info@fos.org.au

Yourrighttoprivacy

We are committed to ensuring the privacy and security ofyourpersonalinformation.AllpersonalinformationishandledinaccordancewiththePrivacyAct,assetoutinourPrivacyDisclosureStatement.Additionalinformationonourinformation management practices can be obtained at www.bendigobank.com.auorbycontactingourCustomerHelpCentreon1300361911.

We aim to ensure that the personal information we retain aboutyouisaccurate,relevant,completeandup-to-date.Accordingly,ifyouhaveanyconcernsaboutthecompletenessor accuracy of the information we have about you, or would like to access or amend your information, call us on the above number.

What information does Bendigo Financial Planning keep about me?

We maintain a record of your personal profile which includes details of your investment objectives, financial situation and needs. We also maintain records of any recommendationsmadetoyou.IfyouwishtoviewyourfileyoucanaskyourBendigoFinancialPlannerandwewillmake arrangements for you to do so.

Our Privacy Disclosure Statement

We collect and hold personal information about you that may includesensitiveinformation(suchashealthinformation).Yourpersonal information will be used to provide you with financial services including:

• Thepreparation/reviewofyourStatementofAdvice

• Theprovisionoffinancialplanningadvice

• Making/reviewingsecuritiesandinvestmentrecommendations

We may also use your personal information to perform our businessfunctions(forexampleinternalaudit,operationalrisk,product development and planning).

We may need to collect personal information about a third partyfromyouaspartofthisapplication.Ifwedothis,youagree you will advise that person that we have collected their information, and that in most cases they can access and seek correction of the information we hold about them.

We may also seek verification of your identification and any identificationdocumentsfromindependentsources(e.g.youremployer) and/or third party service providers.

Ifyoudonotprovidetherequestedinformation,wemaynotbeable to provide you with the services you require.

Where required, we may disclose your information to our financialplannersandotherprofessionalswithintheGroup,our agents and specialist advisers such as accountants and solicitors, organisations to whom we outsource functions such asmailingandprintinghousesandITproviders,intermediaries,insurance providers, superannuation trustees and product providers in connection with the purposes detailed above. Other disclosures usually include joint account holders, account operators and account applicants and government authorities.

Someoftheorganisationswediscloseyourpersonalinformation to may be located overseas. Where an organisation is located overseas we will either take reasonable steps to ensurethatitcomplieswithAustralianprivacylawsorwewillseek your consent to the disclosure.

We may also share your personal information with related companiesintheGroupandourjointventurepartnerssothatwe can tell you about the products and services available from usorothercompanieswithintheGroup.Ifyoudonotwanttoreceivethisinformation,calltheBendigoBankCustomerHelpCentreon1300361911.

Intheeventweconsideritnecessarytouseordiscloseinformation about you for purposes other than those detailed above or related purposes, we will seek your consent.

Forfurtherdetails,pleaserefertoourprivacypolicyatwww.bendigobank.com.au

OurPrivacyPolicycontainsinformationabout:

· how you can access and seek correction of your personal information;

· how you can complain about a breach of the privacy laws by usandhowwewilldealwithacomplaint;

· if we disclose personal information to overseas entities, and where practicable, which countries those recipients are located in.

Compensation and insurance arrangements

BendigoFinancialPlanningisrequiredbytheCorporationsActto operate a compensation arrangement which is designed to compensate retail clients for losses they may suffer as a result of a breach by it or its representatives in respect oftheprovisionoffinancialservices.Thesecompensationarrangements are in accordance with and satisfy the requirements for compensation arrangements under section 912BoftheCorporationsAct.

(S47827_BFPVO17)(03/14)

www.bendigobank.com.au/financialplanning