frustration regulation and language...
TRANSCRIPT
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Frustration
regulation and
language teaching
Sam Morris - Kanda University of
International Studies
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1. To understand what frustration is, and what emotion
regulation is.
2. To reflect on some common classroom frustrations for
teachers in Japan and how we might deal with them.
3. To analyse some reports of frustration and emotion
regulation (Morris & King, 2018).
Today’s goals
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1. We all feel frustrated when teaching.
2. Frustration is a ‘forbidden’ emotion.
3. We have to have an honest and non-
judgmental conversation.
4. There is no magical answer.
My assumptions
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Theoretical background
Theoretical
background
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1. What is
frustration?
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Emotions
Society
Government
Institutions
Classrooms
Emotions
e.g. Schutz and DeCuir 2002;Boiger and
Mesquita 2012;Barrett 2014
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Emotions
1. Situation - Something happens
2. Attention - We notice it
3. Appraisal - We appraise it
4. Response - An emotion starts
e.g. Lazarus 1991;Arnold 1959;Moors, Ellsworth
et al. 2013; Gross 2014, 2015
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Frustration
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Low-level negative feelings when prevented from
achieving goals1
Leads to annoyance, anxiety, sadness, anger etc.2
In Japan – Both classroom and institutional factors3
Control a salient factor4
Frustration in the literature
1: Kuppens & Van Mechelen, 2007;
2: Lazarus, 1991;
3: Cowie, 2011; King, 2016
4: Reyna and Weiner, 2001; Chang, 2013
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1: Kyriacou, 2001
2:: Ducharme, Knudsen, & Roman, 2007; Feuerhahn, Stamov-Roßnagel, Wolfram,
Bellingrath, & Kudielka, 2013
3: Lewandowski, 2003;
4: Arens & Morin, 2016; Klusmann, Richter, & Lüdtke, 2016
5: Golombek, 2016; Golombek & Klager, 2015
Is frustration bad or good?
Frustration is stress1
Frustration –ve correlates w. Job performance, physical
health, absenteeism, turnover2
Precursor to burnout3 with negative classroom outcomes4
But a catalyser?5
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2. What is emotion
regulation?
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Emotion RegulationProcesses through which individuals
modify the path of an emotion
Gross 2014, 2015
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(Gross 2014,2015)
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(Gross 2014,2015)
Change the
external world
Split students
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(Gross 2014,2015)
Direct your
attention
Ignore students
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(Gross 2014,2015)
Change the
way you
feel about
the stressor
Try to understand
students’ perspective
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(Gross 2014,2015)
Deal with the
symptoms
Breath deeply and
hide emotion
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(Gross 2014,2015)
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Discussions
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1. 7 participants (University EFL, UK, NZ, US, 3F 4M)
Teaching for mean = 12 years
Teaching in Japan for mean = 7 years
2. Interviews, observations, stimulated recall
The study…
Morris & King, 2018; see also Morris & King, forthcoming
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Please read the text.
Which of the quotes resonate with you? (which have you
experienced?)
Why?
Question 1
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Choose an incident from the list.
Think about a time when this kind of incident happened
to you.
Do you think you were able to deal with (regulate) your
frustration successfully?
Why?
Questions 2
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Frustration Journaling – a frameworkSituation
(before)Are there any changes I can make to avoid this situation from happening?
Situation
(during)Are there any ways I can modify the situation to stop this from happening?
AttentionIf I ignore this situation will it go away?
Are there going to be any negative consequences of ignoring this problem?
AppraisalCan I think about this issue in a different way?
Is something going on in the student’s life that might be causing this issue?
Are there any positives that I can see in this situation?
ResponseIf this happens again and I feel frustrated, what can I do to minimise the
effects?
(from Morris, in preparation)
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Analysis
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1. Nicole’s excerpt
Student apathy or teacher’s actions?
Success from a two-pronged attack
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Point 1- Success through changing her cognition
“It’s been a lot of like discussions that has made me realize
this…another teacher told me like ‘teaching is not a one
way street’” (Cognitive change - Reappraisal)
Point 2 – Finding a new outlet for positivity
“When students say ‘I've changed this in my life because of
what we learned’…. It's really motivating I think to me.”
(Situation selection – Job crafting1)1= Falout & Murphey,2018
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2. Maria’s two incidents of student
silence
The motives of silence and ER
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Point 1 - Silence as language anxiety
“I’ve spent a lot of time this semester getting them
comfortable…“It’s put me back in control…. Everybody’s
kind of got to a comfort level again.”
(Situation selection - Proactive coping1)
Situation 2 – Silence as resistance
“I'm the adult in the room… They’re only 18-19. Still
learning this stuff”
(Cognitive change - rationalising2) 1= (Aspinwall & Taylor, 1997)
2 = (Hagenauer & Volet, 2014)
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3. Difficult students and classes
Trying to maintain control
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Constantly reactive
Ignored student, tried to engage with him positively,
rationalised, used genuine expression:
“I don’t want to be seen as giving him a free ride when
other students are trying and working hard”
but
“(after shouting) I feel a little bit guilty to the other
students as they’d seen a side to me I don’t like to show”
(Response modulation – Genuine expression1)
Ian
1= (Sutton, 2004; Yin, 2016)
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A release of frustration to regain control
I let them have it ((bangs desk)). I say “this is how ((bangs
desk)) I feel” because basically frustration …. “You need to
decide what you want, decide what you think you’re gonna do.”
And I left the room. Let them sort it out and then I came back.
(Genuine expression – Outpouring1)
Maria
1= (Yin, 2016)
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4. Frustration at offensive worldviews
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Thinking about the incident in a positive light
“I was just just a short shortest period of disappointment,
but then again caught myself and I thought actually no this
is good, because this is the environment I want to create
where we can share our thoughts.”
(Cognitive Change – Reappraisal)
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General discussion and
implications
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Control a central thread (see also e.g. Chang, 2013).
More success with low-level frustrators (apathy, silence)
than large frustrators (student misbehaviour).
Cognitive reappraisal a powerful tool – Empathy
Lack of behavioural management and ER training
General discussion
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Implications for teachers
Make efforts to resolve issues and take control (e.g.
journaling)
Reappraising stressors can help reduce frustration
Empathise and engage with students’ lives
Increase your awareness of ER strategies and their
effects – Try to be less reactive
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Implications for institutions and training
Training for behavioural management
Training for emotional management
Mentorship systems
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Frustration Journaling – a frameworkSituation
(before)Are there any changes I can make to avoid this situation from happening?
Situation
(during)Are there any ways I can modify the situation to stop this from happening?
AttentionIf I ignore this situation will it go away?
Are there going to be any negative consequences of ignoring this problem?
AppraisalCan I think about this issue in a different way?
Is something going on in the student’s life that might be causing this issue?
Are there any positives that I can see in this situation?
ResponseIf this happens again and I feel frustrated, what can I do to minimise the
effects?
(from Morris, in preparation)
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Arens, A. K., & Morin, A. J. S. (2016). Relations between teachers’ emotional exhaustion and
students’ educational outcomes. Journal of Educational Psychology, 108(6), 800-813.
doi:10.1037/edu000010510.1037/edu0000105.supp
Arnold, M. B. (1959). From perception to emotion and action. Acta Psychologica, 15, 406-417.
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morris-sa
@kanda.kuis.ac.jp
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