frost & sullivan latin america ict agenda 2014

Frost & Sullivan Latin America

Growth Partnership Services

Updated Latin America Research Programme for

INFORMATION & COMMUNICATION TECHNOLOGIES

2014

V 4.0 – July 2014

2

Francesca Valente Marketing & Corporate

Communications Executive

(54) 4777-5300

[email protected]

Jose Roberto Mavignier ICT Business Unit Director

(55) 11-3065-8463

[email protected]

Information and Communication Technologies Latin American Contacts:

mailto:[email protected]




3



Latin American Research Programmes for:

Telecom 2014

4

2014 Research Delivery Schedule

TELECOMMUNICATIONS

• Brazil Total Telecommunications Services Markets

• Colombia Total Telecommunications Services Markets

• Mexico Total Telecommunications Services Markets

• Latin American Mobile Outlook Services Markets

• Latin American Data Communications Services Markets

• Latin American Pay TV Services Markets

Hot Topics Telecom Services (LATAM):

Communication Services

Contact Centers Enterprise

Communications IT Services & Applications

Mobile & Wireless Communications Network Security

Space & Communications

Unified Communications

Industry Segments Coverage

NB: Please note that the 2014 research titles are proposed titles. Some titles might be discarded due to lack of interest whilst other titles might be added if great interest is shown.

Information and Communication Technologies Latin American Planned Research - 2014

• Latin American Internet Protocol Television (IPTV) Services

• Latin America Home Automation and Connected Home Markets

• Pay TV Trends in Brazil

• Mobile Messaging Markets in Brazil and Mexico

• Latin American Mobile Payment Markets

• Mobile VAS Case Studies in Latin America

• Pay TV Trends in Colombia

• Brazil Telecom End-User Insights

• Latin America Over-the-Top Video Services Market

5




Information Technologies 2014

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INFORMATION TECHNOLOGIES

• Latin American Managed Security Services Markets

• Latin American Datacenter Services Markets

• Latin American Cloud Computing Solutions Markets

• Latin American Big Data Solutions Markets

Hot Topics Information Technologies (LATAM):










*Global studies with Latin America breakdown

• IT Opportunities in the Brazilian Education Sector

• IT Opportunities in the Brazilian Retail Sector

• Brazil IT End-User Insights

• Brazil Internet of Everything Markets

• Brazil Mobility Outlook

• IT Opportunities in the Brazilian Healthcare Sector

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Enterprise Communications 2014

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ENTERPRISE COMMUNICATIONS

• Contact Center Outsourcing Services Markets Brazil

• Contact Center Outsourcing Services Markets Argentina and Chile

• Contact Center Outsourcing Services Markets Colombia and Peru

• Contact Center Systems in Latin America

• Latin American Unified Communications & Collaboration Solutions Markets

• Hosted IP Telephony, UC & Collaboration Market in Latin America

Hot Topics Enterprise Communications (LATAM):










*Global studies with Latin America breakdown

• Latin American Communications and Collaboration Vendors and Partners Survey:

Present and Future Outlook

• Virtual Agents in Latin America

• Work at Home Agents in Latin America

• Latin American Virtual Classroom: Videoconference Usage in Education in Latin

America

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Information and Communication Technologies 2013

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2013 Research Delivery

TELECOMMUNICATIONS

• Argentina Total Telecommunications Services Markets

• Brazil Total Telecommunications Services Markets

• Colombia Total Telecommunications Services Markets


• Latin American Broadband Services Markets

• Latin American Mobile Outlook Services Markets

• Hot Topics Telecom Services:






Unified Communication


Information and Communication Technologies Latin American Research - 2013

• LTE

• MVNO

• Mobile OTT

• Non-Linear Pay TV

• FTTH

• Mobile Payment

• Wi-Fi

• M2M

• Data Communications VAS

• Mobile Enterprise VAS

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CONTACT CENTERS

• Brazil CRM BPO and Contact Center Outsourcing Services Market

• Mexico & Central America and the Caribbean CRM BPO and Contact Center

Outsourcing Services Markets

• Overview on the Latin American Contact Center Applications Markets

UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTIONS

• Latin America Unified Communications & Collaboration Solutions Markets (Specific

market share and size information for Brazil, Mexico , Central America and the

Caribbean, Andean Region and the Southern Cone)

• Hot Topics on Enterprise Communications:

• UC & Collaboration in the Cloud

• All in one Solutions - Convergence of Unified Communications and

Collaboration

• Contact Center Hosted and Cloud Services









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INFRASTUCTURE AND TECHNOLOGY

• Brazil IT Infrastructure Outsourcing Services Markets (Datacenters)

• Latin American Managed Security Services Markets

• Cloud Computing Market Forecasts: Brazil

• Hot Topics IT Services:









• Hot Topic - Cisco Live

• Hot Topic: Healthcare

Technologies

• Big Data Brazil

• Hot Topic: IBM Information on

Demand

• Hot Topics: AWS

• Hot Topic: Cloud Colombia

• Cloud Brazil (demand &

providers)

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Information & Communication Technologies (ICT) for 2007-2012

Completed ME studies

Planned ME studies

Completed ME studies

Planned ME studies Information & Communication Technologies Wide Coverage of Latin America –2011 and 2012 Research Overview

Latin America

• Pay TV Services Markets

• Data Communications Services Markets

• Satellite Services Markets

• Mobile Enterprise Services Markets

• Mobile Outlook Services Markets I

• Mobile Outlook Services Markets II

• Mobile Broadband Services Markets

• Update on the CRM BPO and Contact Center Outsourcing Services Markets

• Overview on the Latin American Contact Center Applications Markets

• Reality Check on key Unified Communications & Collaboration Solutions Markets

• Managed Security Services Markets

• Smartphones and Tablets Markets

Brazil

• Telecommunications Infrastructure

• Total Telecommunications Services

• IT Infrastructure Outsourcing

• Cloud Computing Enterprise

End User Analysis

Mexico

• Cloud Computing Enterprise

End User Analysis


Services Markets

Chile


Services

Venezuela


Services

Latin America

• Mobile Broadband Services Markets

• Broadband Services Markets

• Mobile Content Services Markets

• Pay TV Services Markets

• IT Infrastructure Outsourcing Services Markets

• Managed Security Services Markets Network Security Markets

• Latin America Network Management Markets (Argentina, Brazil, Chile, Colombia, Mexico, Venezuela)

• Contact Center Outsourcing Services Market

• Unified Communications and Collaboration Market

• Contact Center Applications Market

Colombia


Services

• Total Telecommunications Services

• Telecommunications Infrastructure

Argentina

• Total Telecommunications Services Markets

• IT Infrastructure Outsourcing Services Markets

Completed Biofuels studies

Forthcoming issue - based research

Completed Annualised studies

Forthcoming issue - based research

Information & Communication Technologies Wide Coverage of Latin America –2011 and 2012 Research Overview

Brazil • Total Telecommunications Services

Market • Brazilian Contact Center

Outsourcing Services Market • Brazilian UC & Collaboration

Solutions Market

Colombia • Total Telecommunications

Services Market • Colombian and Peruvian

Contact Center Outsourcing Services Market

• Andean Region UC & Collaboration Solutions Market

Brazil

• Brazilian IT Spending Trends 2013: Retail

• Brazilian IT Spending Trends 2013: Telecom

& Service Providers

• Brazilian IT Spending Trends 2013:

Healthcare

• Brazilian IT Spending Trends 2013: Energy

& Utilities

• Brazilian IT Spending Trends 2013: Banking

& Finance

Latin America

• What is the status of Hosted IP Telephony and Unified Communications Solutions in Latin America?

• Planning Considerations within the CRM BPO and Contact Center Outsourcing space in Latin America for 2013

• "Customer Service Experience Benchmarks in Latin America- Which is the use of Social Media Tools and its main benefits?"

• Doing more with less? - Hosted Contact Center Applications Market in Latin America

• Mobile Banking and Payment Services Markets

• Global Benchmarks of Telco Providing Innovative IT Services

• New Business Models for Telecom Services

• Telecommunications Regulatory Outlook

Mexico • Mexican and CaCar Contact Center

Outsourcing Services Market • Mexican UC & Collaboration Solutions

Market • CaCar UC & Collaboration Solutions Market

Argentina & Chile

• Argentinean and Chilean Contact Center Outsourcing Services Market

• Southern Cone UC & Collaboration Solutions Market


• Latin America Mobile Broadband Services Markets

• Latin America Broadband Services Markets

• Latin American Mobile Content Services Markets (Argentina, Brazil, Chile, Colombia, Mexico,

Venezuela)

• Latin America Pay TV Services Markets

• Latin America IT Infrastructure Outsourcing Services Markets (Argentina, Brazil, Chile,

Colombia, Mexico, Venezuela)

• Latin America Managed Security Services Markets (Southern Cone, Andean Region, Central

America & Caribbean, Brazil, Mexico)

• Latin America Network Security Markets (Southern Cone, Andean Region, Central America &

Caribbean, Brazil, Mexico)








Information & Communication Technologies Latin America – Research Available To-Date







2011 Research Delivery Schedule (continued)

• Latin America Network Management Markets (Argentina, Brazil, Chile, Colombia, Mexico,

Venezuela)

• Contact Center Outsourcing Services Market (Argentina and Chile, Brazil, Colombia and Peru,

Mexico and Central America & Caribbean)

• Unified Communications and Collaboration Market (Southern Cone, Andean Region, Central

America & Caribbean, Brazil, Mexico)

• Latin America Contact Center Applications Market









2011 Research Delivery Schedule (Issue Based Deliverables)

• Latin America Mobile Enterprise Services Markets

• Latin America Smartphone Markets

• Latin America Machine-to-machine Services Markets

• Brazilian Residential Endpoint Security Markets: End-user Insights

• Brazilian Social Networks: End-User Insights

• Enterprise Tablets End-User Analysis: Brazil

2011 Research Delivery Schedule (Annualised)

• Total Telecommunications Services Market (Brazil, Colombia)

• Latin America Mobile Services Markets Outlook









2010 Published Research Programme

• Mexico Total Telecommunications Services Markets, 2010 (Q1)

• Latin America Data communications Services Markets, 2010 (Q1): Argentina, Brazil, Chile,

Colombia, Mexico and Venezuela

• Network Security Markets (Q1): Brazil, Mexico, Southern Cone, Andean Region and

Caribbean & Central America

• IT Infrastructure Outsourcing Services Markets (Q1): Brazil, Argentina, Chile, Colombia,

Mexico and Venezuela

• Latin America Mobile Services Markets Tracker I (Q2): Argentina, Brazil, Chile, Colombia,


• Latin America Mobile Content Services Markets I (Q2): Brazil, Colombia and Mexico

• Latin America Mobile Content Services Markets II (Q2): Argentina, Chile and Venezuela

• Managed Security Services Markets (Q2): Brazil, Mexico, Southern Cone, Andean Region and

Caribbean & Central America

• Cloud Computing Analysis (Q2-Q3): Brazil, Colombia, Mexico

• Latin America Contact Center Outsourcing Services Markets 2010 (Q2): Argentina, Brazil,

Chile, Central America & Caribbean, Colombia, Mexico and Peru









2010 Published Research Programme (continued)

• Latin America Broadband Services Markets, 2010 (Q3): Argentina, Brazil, Chile, Colombia,


• Colombia Total Telecommunications Services Markets, 2010 (Q3)

• Brazil Total Telecommunications Services Markets, 2010 (Q3)

• Latin America Enterprise Telephony Solutions Markets 2010 (Q3): Brazil, Mexico, Southern

Cone, Andean Region and Central America & Caribbean

• Latin America Contact Center Applications Markets 2010 (Q3): Argentina, Brazil, Chile,

Central America & Caribbean, Colombia, Mexico and Peru

• Latin America Mobile Services Markets Tracker II (Q4): Argentina, Brazil, Chile, Colombia,


• Latin America Pay TV Services Markets, 2010 (Q4): Argentina, Brazil, Chile, Colombia,


• Network Management Services Markets (Q4): Brazil, Argentina, Chile, Colombia, Mexico and

Venezuela

• Latin America Unified Communications Markets 2010 (Q4): Brazil, Mexico, Southern Cone,

Andean Region and Central America & Caribbean

• Latin America Video Conferencing Markets 2010 (Q4): Brazil, Mexico, Southern Cone,

Andean Region and Central America & Caribbean









2010 Published Research – Issue Based Deliverables

• Green Data Centers in Latin America (Q1)

• The Reality Within Micro and Small Companies in Brazil (Q1)

• Hosted Unified Communications – Perspectives in Latin America

• An Assessment of the Network Security Landscape in Latin America (Q2)

• Brazilian Residential Endpoint Security Markets: End-user Insights (Q2)

• Brazilian Social Networks: End-user Insights (Q3)

• Latin America Smartphones Markets 2010 (Q3)

• Latin America Smart Grids Markets (Q3)

2010 Published Research – Private Market Insights

• Latin America’s Top IT Trends for the New Decade (Q1)

• Telecom Service Providers: Clients or Competitors? (Q2)

• Latin America Going Global (Q3)

• How can MVNOs improve your business? (Q1)

• Surfing the fast waves of Latin America: Mobile Broadband is the new market engine?

• Latin America Telecom Investment Trends (based upon customer research – Q4)









2009 – Published Research

• Strategic Analysis of the Nigerian Chemicals Market

• Latin America Network Security Markets

• Latin America Network Management Services Markets

• Latin America Managed Security Services Markets

• Latin America Contact Center Applications Market

• Latin American Satellite Service Market

• Latin American Mobile Enterprise Service Market


• Latin American Broadband Services Market

• Latin American Enterprise Telephony Solutions Market

• Latin American Contact Center Outsourcing Services Market

• Latin American Web Conferencing Services Market

• Colombian Telecommunications Services Market

• Brazilian Telecommunications Service Market

• Mobile Handsets in Latin America - Smart Phones in the Post iPhone Era

• Internet Protocol Television - Is Latin America Prepared?

• Green Answers for a Green Century - Latin America's ICT Market Ready for Sustainable

Development

• Latin American IT Markets: When Crisis Fosters Opportunity

• Voice Enterprise Communication Trends in the South American Telecom Market









2008 – Published Research • Latin America Network Security Markets

• Latin America Conferencing Services Markets Overview

• Internet Protocol Television Services Markets in Latin America

• Latin America IT Infrastructure Outsourcing Services Markets

• Latin America Contact Center Outsourcing Services Markets

• Latin America Managed Security Services Markets

• Latin American Mobile Content Markets

• Latin American Data Communications Services Markets

• Latin American Contact Center Solutions Markets

• Latin American Enterprise Telephony Solutions Market

• Latin American Mobile Content Markets

• Latin American Mobile Communications Outlook

• Brazilian BPO End-user Study

• Mexican Telecommunications Services Markets









2007 – Published Research • Latin America Service Oriented Architecture Markets

• Latin America Next-Generation Carrier Infrastructure Markets

• Hosted IP and Next-generation Enterprise Voice Services Trends in Latin America

• Latin American Telepresence Markets

• Latin American Broadband Service Markets

• Latin American Contact Center Solutions Markets Latin American Audio Conferencing Services

Markets

• Latin American Enterprise Telephony Solutions Markets

• Latin American Mobile Communications Outlook

• Mexican Telecommunications Services Markets

• Colombia Data Communications Services Markets

• Colombian Telecommunications Services Markets

• Latin America IT Infrastructure Outsourcing Services Markets

• Brazilian Total Telecommunications Services Markets



frost & sullivan latin america ict agenda 2014

Technology

research titles

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proposed titles

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information technologies2014

enterprise communications2014

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