frontline services offered: 1. issuance of barangay certificate€¦ · · 2017-09-26frontline...

FRONTLINE SERVICES OFFERED:

1. ISSUANCE OF BARANGAY CERTIFICATE:

Requirements:

For old residents: (school, company/office, voter’s ID);

Barangay Clearance Community Tax Certificate;

For new residents: Valid ID; CTC; endorsement from any of the following:

Purok Leader

Homeowner’s Association President or Officers

Barangay Officials

Barangay residents known to Barangay Officials

Step:

Follow These Steps Duration of Transaction Accountable Person Step 1. Go to Barangay Hall, ask

the Barangay Staff to get a CTC and a Barangay Clearance

3 minutes

Brgy. Staff Asuncion Ramos Analiza Viñalon

Step 2. Pay the CTC and Barangay Clearance and ask for

receipt.

2 minutes

Brgy. Staff Asuncion Ramos

Analiza Viñalon Step 3. Submit the CTC and

Barangay Clearance together with the receipt and other

requirements.

2 minutes

Shiela Blanco Barangay Secretary

Step 4. Get your Certification 5 minutes Shiela Blanco Barangay Secretary

Ricardo Cole Punong Barangay

Duration of Transaction: 12 minutes (within the day)

2. ISSUANCE OF BARANGAY CLEARANCE:

Requirements:

Valid ID (Company/Office ID, Voter’s ID, etc.)

Community Tax Certificate (CTC)

Steps:

Follow These Steps Duration of Transaction

Accountable Person

Step 1. Go to Barangay Staff for a request slip and fill-up

the same.

3 minutes

Asuncion Ramos

Brgy. Staff Step 2. Submit the request slip

together with the requirements.

2minutes


Step 3. Pay clearance fee and

ask for receipt.

5 minutes

Asuncion Ramos

Brgy. Staff Step 4. Get your Barangay

Clearance.

2 minutes

Shiela Blanco

Barangay Secretary Ricardo Cole

Punong Barangay


3. ISSUANCE OF BARANGAY PERMIT:

Requirements:


Community Tax Certificate (CTC)

Previous copy of Mayor’s Permit

Steps:


Accountable Person

Step 1. Go to Barangay Hall, ask the Barangay Staff for a request slip and fill-up the

same.

3 minutes

Asuncion Ramos

Brgy. Staff

Step 2. Submit the request

slip together with the requirements.

2 minutes


Step 3. Pay clearance fee and ask for receipt.

5 minutes

Asuncion Ramos Brgy. Staff

Step 4. Get your Barangay Business Permit.


Ricardo Cole

Punong Barangay

Duration of Transaction: If simple, 25 minutes, if complex 2 days

4. ISSUANCE OF COMMUNITY TAX CERTIFICATE (CTC)

Requirements:


Steps:


Accountable Person

Step 1. Go to Barangay Hall, ask the Barangay Staff for a

request slip and fill-up the same.

3 minutes

Annaliza Viñalon

Brgy. Staff

Step 2. Submit the request slip together with the

requirement.

2minutes

Annaliza Viñalon Brgy. Staff

Step 3. Pay clearance fee and ask for receipt.

2 minutes

Nikki Alim Brgy. Treasurer

Step 4. Get your Community Tax Certificate

2 minutes



5. REPRODUCTION OF BARANGAY RECORDS AND SIMILAR DOCUMENTS:

Costs of reproduction of documents are:

a. Copy of Barangay Blotter -P 2.00

b. Copy of Barangay Financial Statement -P 5.00/page

c. List of Barangay Residents -P 50.00

Steps:


Accountable Person

Step 1. Go to Barangay Hall, ask the Barangay Staff for a

request slip and fill-up the same

3 minutes

Annaliza Viñalon

Brgy. Staff

Step 2. Pay the cost of reproductive of documents and ask for receipt.

2 minutes

Asuncion Ramos

Brgy. Staff

Step 3. Get the copy of the

documents requested.

2 minutes

Nikki Alim

Brgy. Treasurer


6. BARANGAY FACILITIES AND PROPERTIES:

Cost if Rental of Barangay Properties and Facilities

a. Multi-purpose hall, pavement plaza, etc. -P100.00/hr.

b. Sports facilities -P100.00/hr.

Steps:

Follow These Steps Duration of

Transaction

Accountable Person

Step 1. Go to Barangay Hall, ask the Desk Officer for a

request slip and fill-up the same.

3 minutes

Ruby Jocelyn Viernes

Desk Officer

Step 2. Pay the cost of rental of facilities requested.

5 minutes



7.SOCIO-ECONOMIC SERVICES:

a. Livelihood Training – No fee required

Requirements:

* At least 18 years old

* Barangay Certification that he/she is a resident of barangay Buli

*Community Tax Certificate (Cedula/CTC )

*2pcs. 2x2 ID Pictures

Steps:


Accountable Person

Step 1. Go to Barangay Hall, ask the Barangay Staff when the schedule of training is, and fill-up the attendance sheet.

3 minutes

Asuncion Ramos

Brgy. Staff

Step 2. Go to the Livelihood

and Cooperation Development Office and presents the requirements for assessment and verification.

15 minutes

Kgd.,Chairman of Livelihood Committee,

Shiela Blanco Brgy. Secretary

Step 3. Decision (Approved or Disapproved)

5 minutes

Kgd., Chairman of Livelihood Committee,

Nikki Alim

Brgy. Treasurer


b. Issuance of Certification for Senior Citizen and Solo Parent

Requirements:

*Barangay Certification (Residency)

*In the case of senior citizen, copy of Birth Certificate (NSO)

*For solo parent, marriage contract and/or copy of birth certificate of dependents

*Community Tax Certificate (Cedula/CTC)

*2pcs. 2x2 ID picture

Steps:


Accountable Person

Step 1. Go to Barangay Hall, ask The Barangay Staff for a request

slip and fill-up the same.

3 minutes

Asuncion Ramos

Brgy. Satff Step 2. Present the requirements for assessment.

5 minutes

Asuncion Ramos

Brgy. Staff

Step 3. Printing/Preparation of Certification.

5 minutes

Shiela Blanco Brgy. Secretary Ricardo Cole

Punong Barangay

Step 4. Get Certification of Residency (for senior citizen) and verification of the barangay that the former is a solo parent (for solo parent)

Senior Citizen, 15

minutes; Solo parent; 1 day

Shiela Blanco Brgy. Secretary Ricardo Cole

Punong Barangay

Duration of Transaction: 28 minutes, Senior citizen; solo parent, 1day

8. HEALTH SERVICES:

1. Feeding Program (malnourished children in the community)

Requirements:

*At least 18 years old

*Proof of residency of parents or guardian

*6-12 years old

Steps:


Accountable Person

Step 1. Go to Barangay Hall or Health Center and ask when is

the schedule of the feeding and sign-up at the attendance

sheet.

15 minutes

Asuncion Ramos

Brgy. Staff

Step 2. Submit the requirements. (Certificate of

Residency)

5 minutes

Asuncion Ramos

Brgy. Staff Step 3. Go to the designated

area where the feeding program is being held.

10 minutes

Committee on Health and

Sanitation

Step 4. Proceed on the feeding program.

30 minutes

Committee on Health and Sanitation

Duration of Transaction: 1 hour (within the day)

2. Maternal Care (Pre-natal and Post-natal):

Requirements:

*Proof of Residency

*Community Tax Certificate (CTE)

Steps:

Follow These Steps Duration of Transaction Accountable Person

Step 1. Go to Barangay Hall and fill-up the request slip.

15 minutes

Asuncion Ramos

Brgy. Staff

Step 2. For new patients, fill-up the information sheet/patient’s profile

and get the health brooklet; for old patients, bring the health brooklet

every visit and present to the attending health worker. Have

patient’s file updated.

For new patients, 15

minutes; for old patients, 10 minutes

Brgy. Health Worker

Step 3. Get the necessary natal check-up.

1 hour

Brgy. Health Worker

Step 4. Get the next schedule for the next visit.

15 minutes

Brgy. Health Worker

Duration of Transaction: New patients, 1 hour and 45 min; old patients, 1 hour and 40

minutes

3. Medical and Dental Service (Consultation, Cleaning and Tooth Extraction)

Requirements:

*Proof of Residency

*Community Tax Certificate (CTC)

Steps:


Step 1. Go to Barangay Hall or Barangay Health Center and fill-up

the request slip.

15 minutes

Asuncion Ramos

Brgy. Staff Brgy. Health Worker

Step 2. For new patients, fill-up the

information sheet/patient’s profile and get the health brooklet; for old

patients, bring the health brooklet every visit and present to the

attending health worker. Have

patient’s file updated.

For new patients, 15 minutes; for old

patients, 10 minutes

Brgy. Health Worker

Step 3. Get the necessary medical or dental services.

1 hour Attending Medical or Dental Doctor

Duration of Transaction: New patients, 1 hr. and 30 mins; old patients, 1 hr. and 25 min.

9. ENVIRONMENTAL SERVICES:

A. Garbage Collection

Steps:

Follow These Steps Duration of Transaction Accountable Person Step 1. Go to Barangay Hall and inquire on the schedule of garbage

collection in your respective area.

Within the day

Brgy. Community Worker

Step 2. Bring segregated garbage in

designated drop off points or have it collected in your respective homes at

designated time.

Brgy. Community Worker

Duration of Transaction: (within the day)

b. Issuance of Barangay Clearance for the issuance of permit to cut trees

Requirements:

*Valid ID (company/office)

*Community Tax Certificate (CTC)

*Proof of ownership of the property where the tree is located

Steps:


Step 1. Go to Barangay Hall and ask the Brgy. Secretary or Brgy. Staff

2 minutes

Sheila Blanco

Brgy. Secretary Ricardo Cole

Punong Barangay

Step 2. Present the requirements.

2 minutes Shiela Blanco Brgy. Secretary Ricardo Cole Punong Barangay

Step 3. Pay Barangay Clearance Fee and get your Official Receipt.

2 minutes

Asuncion Ramos Brgy. Staff

Step 4. Get your Barangay Clearance

2 minutes

Shiela Blanco Brgy. Secretary


Duration of Transaction: 8 minutes (within the day

10. KATARUNGANG PAMBARANGAY:

1. Certificate of File Action (CFA)

- is issued when there has been a personal confrontation between the parties before

the Punong Barangay but meditation failed or when confrontation between the parties

before the Pangkat Tagapagkasundo but did not result into settlement, and therefore

corresponding complaint for the dispute may now be filled in court.

Steps:


Step 1. Go to Barangay Hall and fill-up the request slip.

5 minutes

Sheila Blanco


Punong Barangay

Step 2. Present proof that the person requesting CFA is the

complainant or respondent.

10 minutes

Sheila Blanco


Punong Barangay

Step 4. Get Certification.

30 minutes Sheila Blanco Brgy. Secretary


Duration of Transaction: 50 minutes

2. Certificate to Bar Action (CBA)

-is issued in the event that the case was dismissed due to the willful failure or refusal

of the complainant to appear for hearing before the Punong Barangay/ Pangkat

Tagapagkasundo and their complaints are barred from filing an action in court/government

agency.

Steps:


Transaction

Accountable Person

Step 1. Go to Barangay Hall/Lupon Office and fill-up the request slip.

5 minutes

Sheila Blanco Brgy. Secretary


Step 2. Present proof that the person requesting CBA is the

complainant or respondent.

10 minutes

Sheila Blanco

Brgy. Secretary


Step 3. Get Certification

30 minutes

Sheila Blanco Brgy. Secretary Ricardo Cole

Punong Barangay


3. Certificate to Bar Counter – Claim (CBC)

- is issued in the event that prior notice and hearing, the respondent have been found to

have willfully failed or refused to appear without justifiable reasons before the Punong

Barangay/Pangkat ng Tagapagsundo, and therefore respondent is barred from filing the

counter-claim (if any) from the complaint in court/agency.

Follow These Step Duration of

Transaction

Accountable Person

Step 1. Go to Barangay

Hall/Lupon Office and fill-up the request slip.

5minutes

Joy Viernes

Desk Officer Sheila Blanco


Punong Barangay

Step 2. Present proof that the person requesting CBC is the

complainant.

10 minutes

Joy Viernes Desk Officer


Step 3. Get Certification 30 minutes Joy Viernes Desk Officer



11. BARANGAY PROTECTION ORDER:

Refers to the protection order issued by the Punong Barangay or if PB is unavailable,

by Kagawad, ordering the offender to desist from committing or threatening physical

harm to the victim. It is effective for 15 days and is not extendable


Transaction

Accountable Person

Step 1. Victim or petitioner survivor reports incident to the barangay.

2 minutes


Step 2. Desk Officer refers P.B. or

KGD. Interviews victim, records and advices her to file an

application for B.P.O.

2 minutes

Desk Officer


Any Kagawad Step 3. P.B. / KGD. Conducts ex

parte proceedings for the issuance of B.P.O.

Punong Barangay

Any Kagawad

Step 4. P.B. / KGD. Issues B.P.O

by the Punong Barangay.

Within the day

Punong Barangay

Attending Kagawad

Duration of Transaction: within the day

II. PROCEDURES IN FILING COMPLAINT:

-In relation to the services provided by the barangay on the application submitted by the

clients.

Follow these steps;

1. Prepare a complaint letter.

2. Hearing/Investigation – 2 days

3. Complainant gets the decision taken by the Punong Barangay or the explanation why the

request is denied or delayed. The decision maybe an apology or explanation

4. Total response time – 3 days

III. ALLOWABLE PERIOD OF EXTENSION:

-For the grant of clearance which requires verification or on-site inspection of business

sites, extension may be allowed up to seven (7) days only to conform to the LGC.

IV. FEEDBACK MECHANISM:

-To know the satisfaction rating of the barangay services, feedback mechanism, suggestion

box or text messaging, e-mail; or hotlines shall be provided.

For suggestions, request and feedback on service experience and inquiries call or approach

the following:

1. Punong Barangay Ricardo R. Cole

2. Brgy. Secretary Shiela S. Blanco

3. Brgy. Administrator

frontline services offered: 1. issuance of barangay certificate€¦ · · 2017-09-26frontline...

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