frontline services citizen’s charter
TRANSCRIPT
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
OFFICE OF THE STUDENT AFFAIRS AND SERVICES
frontline services
CITIZEN’S CHARTER
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
HEALTH SERVICES MEDICAL
Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm Who may avail of the Service:
Students currently enrolled at the Quirino State University Diffun Campus
Staff /Faculty
Community/Visitors What are the requirements:
Valid ID
Provision of Health Inspection/Physical Examination during Enrolment
Duration : Ten (10) minutes and Thirty (30) seconds
STEPS/PROCESS Duration Requirements Person Responsible Client Service Provider
1. Fill up the Log-in Book and the Student Health Record Form
Give the Student Health Record Form to the Client Review all the forms and Log –in Book if filled-up properly
3mins ID Health Aid/Nurse
2. Go to the admitting area/examination area
-
Thoroughly assessed the patient through: -Gross Physical Examination -Health Interview -Observation -Measurement
Vital signs (BP, RR, PR, BT, Ht and Wt., etc.)
Get necessary data and document it
5mins Clinic Visitation Form
Health Aid/Nurse
3. Let the client log at Vital Signs record as per course
Sign the Enrolment Form 30 secs Enrolment Form Health Aid/Nurse
Randomly Done
4. Let the patient fill the Patient Satisfaction Survey and Submit it
Provide the Patient Satisfaction Survey Form
2mins Patient Satisfaction
Survey
Health Aid/Nurse
Total Response Time: 10 minutes and 30 seconds
Provision of Consultation-Treatment and Other Services
Duration : Nineteen (19) minutes
STEPS/PROCESS Duration Requirements Person Responsible Client Service Provider
1. Fill up the Log-in Book
-Register for consultation by filling-up the Clinic Visitation Form and Log at consultation and Treatment Book
Give the Clinic Visitation Form to the Client Review all the forms and Books if filled-up properly
2mins ID Health Aid/Nurse
2. Go to the admitting area/examination area
-Fill up necessary forms
Vital Signs record as per course
Blood Glucose Monitoring Sheet
Assessed the patient through: -Interview -Observation -Measurement
Vital signs (BP, RR, PR, BT, Ht and Wt., etc.)
Blood test (Blood Glucose Test)
Get necessary data and document it
5mins Clinic Visitation Form
Health Aid/Nurse
3. Proceed to the Treatment Area/ Rehabilitation Area Sign necessary data forms -Medicine Inventory
Carry out Nursing Intervention (dependent/independent) -Dispensed medicines -Health Education -Final Instructions -Making of Certifications and Referrals -Inform patient of next visit
10 mins Clinic Visitation Form
Health Aid/Nurse
Randomly Done
4. Let the patient fill the Patient Satisfaction Survey and Submit it
Provide the Patient Satisfaction Survey Form
2mins Patient Satisfaction
Survey
Health Aid/Nurse
Total Response Time: 19 minutes
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
HEALTH SERVICES DENTAL
Schedule of Availability of Service • Wednesday & Thursday • 8:00am – 5:00pm Who may avail of the Service: • Students currently enrolled at the Quirino State University Diffun Campus • Staff /Faculty • Community/Visitors What are the requirements: • Valid ID DENTAL SERVICES a.) Dental Check-up b.) Tooth Extraction c.) Oral Prophylaxis d.) Tooth Restoration DURATION: Nine (9) minutes 30 seconds (without dental services) Additional 30 minutes if with dental services
STEPS/PROCESSES DURATION
REQUIRE-MENTS / FORMS
PERSON RESPONSIBLE CLIENT SERVICE PROVIDER
Record all services in the patient’s card and in the logbook.
Keep patient’s card in the file cabinet
Examine patient if indicated:
- tooth extraction
-oral prophylaxis
-tooth restoration
7. Filling-up of survey form
1minute
Patient's Satisfaction survey
Edgar A. Ulep, RM
Total Response Time 40 minutes 30 seconds
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
OFFICE OF THE DEAN/PROGRAM CHAIR
I. ADMISSION SERVICE
New entrants and transferee students shall comply with the admission process set forth by the university.
STEPS/PROCEDURE Duration
Required Documents Fees Charged
Person Responsible Client Service Provider
Present College Admission Test (CAT) Result and Undergo Entrance Interview
Check Entry Requirements Declaration as a New Student, and Conduct Entrance Interview
5 minutes
Entrance Credentials New Entrants:
Original Form 138 Certificate of Good
Moral Character Authenticated copy
of Birth Certificate 1 long ordinary folder 1 recent 2x2 ID
picture
Pre registration Form
Transferee: Honorable Dismissal Complete Academic
Records Certificate of Good
Moral Character Authenticated copy of
Birth Certificate 1 long ordinary folder
and ·1 recent 2x2 ID picture
Pre-registration Form
Old Students Class Cards of previous subjects enrolled / Certificate of grades / Evaluation Form Student Data Sheet Pre registration Form
Adviser, Program Chair, Dean
Undertake Screening and Approval
Check College Admission Result GWA – 85 CAS - passed
5 minutes
New College Admission Test Result Transferees CAT Result Official Transcript of Record Old Qualifying Exam (Sophomore) Evaluation Form
Adviser, Program Chair, Dean
OFFICIAL FORMS & CODING SYSTEM
Receive Certification of Acceptance (COA)
Check Student Data Sheet and Student’s Cumulative Record
3 min
New Pre Registration Form Transferees Course Validating Form Pre registration Form Old Student Data Sheet Pre Registration Form
Adviser, Program Chair, Dean
List Subjects to be enrolled
Issue Enrolment Form/ College Program / Class Schedule
5 minutes
New Pre Registration Form Transferees Course Validating Form Official Transcript of Record / Certification of Grades Pre registration Form Old Student Data Sheet / Evaluation Form / Certification of Grades Pre Registration Form
TOTAL RESPONSE TIME 23 minutes
SERVICES FORM CODE
Admission Client’s Log Book
Application for Admission
Personal Data Sheet
Student’s Cumulative Record
Pre Registration Form
Department Clearance
Testing Entry Requirement Form
Qualifying Examination
Course Validating Form
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS)
I. ADMISSION SERVICE New entrants and transferee students shall comply with the admission process set forth by the university.
STEPS/PROCEDURE
Duration
Required Documents Fees Charged
Person Responsible
Client Service Provider
1. Log in on client’s Log Book and
Secure Application for Admission and
Personal Data Sheet Forms
Issue Application for Admission and Personal Data Sheet (PDS) Forms; and Check Entrance credentials
3 min
Entrance Credentials
New Entrants:
Original Form 138 Certificate of Good
Moral Character Authenticated copy of
Birth Certificate 1 long ordinary folder 1 recent 2x2 ID picture
Transferee:
Honorable Dismissal Complete Academic
Records Certificate of Good
Moral Character Authenticated copy of
Birth Certificate 1 long ordinary folder
and · 1 recent 2x2 ID picture
Ma. Eliza O. Bagguatan
2. Pay Testing Fee at the Cashier’s Office
Receive and Record Testing Fee Receipt; and
Issue Examination Schedule/Claiming Stub
2 min
Testing Fee Receipt
P100.00
Phoebe M. Castillo
Czarina M. Celestino
3. Take the Examination as scheduled
Check Examinee’s attendance; and
Administer, Check, Score College Admission Test (CAT)
1 hr & 15 min
Examination Schedule Stub
Phoebe M. Castillo
Czarina M. Celestino
4. Subject Self for Entrance Interview and Career Counseling
Conduct Entrance Interview, Career Counseling; and Release Test Result using the Entry Requirements Form
10 min
Test Result Claiming Stub Jenalyn M. Sarmiento
II. ISSUANCE /AUTHENTICATION OF GOOD MORAL CHARACTER CERTIFICATION
III. INDIVIDUAL COUNSELING
5. Log out on the Client’s Log Book
TOTAL RESPONSE TIME 1 hour & 30 min.
STEPS/PROCEDURE
Duration
Required Documents Fees Charged
Person Responsible
Client Service Provider
1. Log in on client’s Log Book and present Official Receipt of certification fee secured from the Cashier’s Office
Administer Client’s Needs Checklist; and other pertinent Forms:
Form 7 (Graduates)
Form 8A (Transferee-out)
3 min
Honorable Dismissal from the University Registrar
(For Transferee-OUT students only)
P30.00 per copy
Ma. Eliza O. Bagguatan
2. Wait for the document requested
Verify Client’s Information from Students’ Data; and
Release document requested
7 min Properly Filled-up Form 7/ Form 8A
Ma. Eliza O. Bagguatan
TOTAL RESPONSE TIME 10 min
STEPS/PROCEDURE Duration Required
Documents
Fees Charged
Person Responsible
Client Service Provider
Log in on client’s Log Book and present Referral Form (if applicable) endorsed by a certain faculty member or personnel
Administer Client’s Needs Checklist, Conduct Intake Interview; and
Arrange & Prepare schedule of sessions (if applicable)
Maximum of 40 min per session
Properly Filled-up Client’s Needs Checklist and Referral Form duly endorsed by a certain faculty member of personnel
Jenalyn M. Sarmiento
TOTAL RESPONSE TIME 40 min
IV. SCREENING of STUDENT- APPLICANTS for SCHOLARSHIP/FINANCIAL ASSISTANCE
STEPS/PROCEDURE Duration Required
Documents
Fees Charged
Person Responsible
Client Service Provider
1. Log in on client’s Log Book; Secure and fill-up Applicant Information Form; and Submit documentary Requirements
Check and verify documents
5 min ∙ Certificate of Scholarship awarded for the last semester attended
∙ Certified copy of Grades for the latest semester attended
∙ Assessment of Fees
∙ Photocopy of School ID Additional Requirements if applicable:
∙ Certificate of Indigency and/or other proof of parent’s income
∙ Certificate of Incumbency of the parent barangay official attested by the Local Gov’t Operations Officer
∙ Birth Certificate
∙ Marriage Certificate of parents
Czarina Frances M. Celestino
Jenalyn M. Sarmiento
2. Pay Certification Fee and Receive Certificate of Scholarship
Receive & Record Official Receipt and Issue Certificate of Scholarship
3 min P30.00 Jenalyn M. Sarmiento
OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS) OFFICIAL FORMS & CODING SYSTEM
SERVICES FORM CODE
Admission Client’s Log Book
Application for Admission
Client’s Log Book
Personal Data Sheet
Testing OR (Testing Fee) Record Book
Examination Schedule/Claiming Stub
Examinees Control Sheet
(CAT) Answer Sheet
Counselling Intake Form
Entry Requirement Form
Issuance and Authentication of GMRC Client’s Needs Checklist
Graduates Monitoring Form
Transferee-OUT Information Form
Counselling Client’s Needs Checklist
Referral/Feedback Form
Counselling Intake Form
Counselling Contacts
Screening of Scholarship applicants Client’s Log Book
Applicant Application Form
Checklist of Documentary Requirements
Certificate of Scholarship
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
STUDENT REGISTRATION AND RECORDS
FRONTLINE SERVICE I. ISSUANCE OF PRE-REGISTRATION AND REGISTRATION FORM, ASSESSMENT OF APPROVED ENROLLED SUBJECTS AND ISSUANCE OF CLASSCARDS
STEPS/PROCESS
DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
A. Pre-Registration a. New, Transferees, Second Courser students 1. Present COA, CAT Results and Entry requirements 2. Receives Pre- registration and Registration form
30 sec
20 sec
- Entry requirement - COA & CAT Result
Registrar /Staff
TOTAL RESPONSE TIME 50 sec.
b. For old students/Graduate school students 1. Present duly accomplished clearance 2. Secure evaluation of grades
10 sec.
1 min.
Registrar /Staff
TOTAL RESPONSE TIME 1 min & 10 sec
B. Registration a. Submits duly accomplished and approved Registration form b. Receives assessed computer generated Registration form
2 min
10 sec
Assessment form
Registrar /Staff
TOTAL RESPONSE TIME 2 min & 10 sec
C. Issuance of Class cards a. Submits duly accomplished and approved Registration form including required documents b. Receives and counts of class cards issued
15 sec
45 sec
Official receipts Class cards
Registrar /Staff
TOTAL RESPONSE TIME 1 min
II. ISSUANCE OF CHANGE MATRICULATION (Changing, Adding, and Dropping of Subjects)
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
a. Secures and accomplish request for change of matriculation b. Presents latest validated assessment and present OR for the form to be accomplished c. Presents duly signed Change matriculation form & surrender class card and assessment form in case of dropping d. Waits for the issuance of rectified assessment form including copy of Change matriculation form & additional class card if required
- Interviews student on reasons for change in matriculation Checks OR & issues Change matriculation form for the student to accomplish Verifies approved Change Matriculation form
1 min 15 sec 15 sec
- Official Receipt - Change Matriculation form Change Matriculation form
Registrar /Staff
TOTAL RESPONSE TIME
1 min & 30 sec
III. ISSUANCE OF WITHDRAWAL OF REGISTRATION FORM
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
a. Presents OR to secure Withdrawal of Registration form b. Presents duly signed Withdrawal of Registration form & surrender assessment form and class cards received c. Receives entry academic documents submitted
- Interviews student on reasons for withdrawal of registration. Checks OR & issues Withdrawal of Registration form for the student to accomplish - Verifies approved Withdrawal of Registration form - Cancel/drop student
2 min
15 sec
20 sec
- Official Receipt - Withdrawal of Registration form - Withdrawal of Registration form - Assessment Form
Registrar /Staff
d. Informs Cashiering division as to approved withdrawal of registration
registration in the Student Information & Accounting System (SIAS)
- Assessment Form
TOTAL RESPONSE TIME
2 min & 35 sec
IV. ISSUANCE OF SHIFTING/PROGRAM CHANGES APPLICATION FORM
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Presents OR to secure Shifting Application form 3. Accomplishes & submits Shifting Application form in 3 copies 4. Receives copy of duly noted Shifting form
Interviews student reasons for program shift Verifies OR submitted & issues Shifting form Checks and verifies if the student has undergone academic counseling and shifting is consented by parent/guardian and approved by the Program chair of the current and new programs. Releases copy of duly accomplished shifting form
20 sec
10 sec
1 min
10 sec
Official Receipt Shifting Application Form
Registrar /Staff
TOTAL RESPONSE TIME
1 min & 40 sec
V. ISSUANCE AND RETRIEVAL OF COURSE VALIDATING/CREDITING FORM
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Presents OR to secure Course validating/crediting form 3. Accomplishes & submits Course validating/crediting form in 3 copies
Interviews student reasons for Program shift Verifies OR submitted & issues Course validating/crediting form Receives, checks and verifies if the student has undergone academic evaluation and must be approved by the Program chair/Dean, and Director for Instruction.
20 sec
10 sec
1 min
Official Receipt - Course validating/crediting Form -Student Evaluation form
Registrar /Staff
TOTAL RESPONSE TIME
1 min & 30 sec
VI. ISSUANCE AND RETRIEVAL OF PERMIT TO CROSS ENROLL APPLICATION FORM
1. Outbound Cross Enrollment
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Receives Permit to Cross enroll application form 3. Submits duly approved request for recording and issuing cross enrollment permit
-Interviews student - Issues Permit to Cross enroll application form and must be endorsed by Prog. Chair/Dean and approved by Director for Instruction. Records and files duly approved Permit to Cross enroll application form
2 min
1 min
1 min
- Permit to Cross enroll application form Approved Permit to Cross enroll application form
Registrar /Staff
TOTAL RESPONSE TIME
4 min
2. Inbound Cross Enrollment
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Presents required documents (Cert. of Good Moral Character, Letter of Recommendation from Dean of Home school, Cross enrollment Permit from Home school) 3. Receives Permit to Cross enroll (Inbound) Application form 3. Submits duly approved Cross Enrollment Application form for recording purposes
-Interviews student - Issues Permit to Cross enroll (Inbound) Application form Records and files duly approved Permit to Cross enroll (Inbound) Application form
2 min
3 min
2 min
- Permit to Cross enroll (Inbound) Application form Approved Permit to Cross enroll (Inbound) Application form
Registrar /Staff
TOTAL RESPONSE TIME
7 min
VII. ISSUANCE OF COMPLETION FORMS
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Presents O.R & waits issuance of completion form 3. Receives Completion Form
-Interviews student - Checks OR - Issues no. of Completion form basing from amount of receipts submitted
1 min
5 sec
1 min
- Completion Form - Official Receipts
Registrar /Staff
TOTAL RESPONSE TIME
2 min & 5 sec
VIII. ISSUANCE OF CERTIFICATIONS
1. Student Grades
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents 2. Presents OR for currently enrolled students & clearance & receipt of payment for inactive students 3. Waits for the issuance of Certification of Grades 4. Receives Certification of Grade
-Interviews student & verifies grades posted -Verifies clearance & OR submitted & evaluates grades of requesting student Encodes/prints Certification of Grades Issues & signs Certification of Grade
20 sec
3 min
5 min
2 min
- Official receipt - Clearance - Grading sheet Certification of Grade
P30.00
Registrar /Staff
TOTAL RESPONSE TIME
10 min & 20 sec
2. Certification of Enrolment, Graduation, Total Earned Units, Records check confirming attendance of student
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents
-Interviews client to determine purpose of request & authority of client requesting for document in the absence of the student
2 min
Registrar /Staff
2. Secures clearance form for completion
- Issues clearance form regarding fees to be charged, payment of back accounts, if any & informs deficiency to be complied
10 min
- Data on enrolment - List of Graduates - Individual Records of student -Clearance form
P30.00
Registrar /Staff
3. Submits clearance, receipt, authorization of representative/proxy
- Checks & verifies authorization - Prepares certification
5 min
Registrar /Staff
4. Receives certification
-Signs & issues certification
1 min Registrar /Staff
TOTAL RESPONSE TIME
18 min
3. Change of Information
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents
-Interviews client 30 sec Registrar /Staff
2. Pays Change of Information fee to the Cahier and comply with the required documents
- Verifies OR and student information
5 min - OR -Affidavit -photocopy of Birth Certificate
P60.00 Registrar /Staff
3. Submits duly accomplished Change of Information including required documents
- Rectifies requested change of student information
5 min Change of Information form
Registrar /Staff
4. Receives copy of duly accomplished Change of Information form
Signs and issues copy of duly accomplished Change of Information form
1 min Accomplished Change of Information form
Registrar /Staff
TOTAL RESPONSE TIME
11 min & 30 sec
IX. ISSUANCE OF STUDENT EVALUATION
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents
Interviews client 1 min Registrar /Staff
2. Secures clearance form for completion
- Issues clearance form - Checks, verifies & evaluates deficiencies as to documents submitted, grade posted & academic status of student
15 min - Curriculum - Enrolment - Grade sheets - Completion forms
Registrar /Staff
3. Submits Completion form/clearance/OR
- Receives duly accomplished clearance - Updates/encodes completion of deficiencies - Prepares evaluation form
5 min
P30.00
Registrar /Staff
4. Receives Evaluation form
-Signs, records & releases evaluation form
1 min Evaluation form Registrar /Staff
TOTAL RESPONSE TIME
22 min
X. RELEASE OF SCHOOL CREDENTIALS
1. Transfer Credentials/Honorable Dismissal
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents
Interviews client 1 min Registrar /Staff
2. Secures clearance form & complies with required document, if any
- Locates & evaluates the student individual record as to grades posted - Checks & prepares F-137A/OTR which are part of the admission requirement -Notifies student as to his deficiencies or lacking requirements
10 min
- Clearance form - Request form - Grade sheets - Completion forms - Certification & Honorable Dismissal
P20.00 P30.00
Registrar /Staff
3. Submits duly accomplished clearance, Receipts, GM Certificate issued by the Guidance Counselor & other document required
- Verifies document submitted
2 min
OR Completion form
Registrar /Staff
4. Waits for the issuance of transfer credential
-Prepares transfer credential accompanied by a certification of grades
5 min
Certification of Grades
P30.00 Registrar /Staff
5. Receives duly accomplished transfer credential (Hon. Dismissal)
- Signs, records & issues transfer credentials & certification of grades
2 min
Registrar /Staff
TOTAL RESPONSE TIME
20 min
2. Diploma/Certificate
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1. Fill out client’s Request for Documents
Interviews client 1 min Registrar /Staff
2. Presents receipt of payment, school ID or other identification cards
- Verifies receipts of payment, student information & clearance submitted on student’s jacket
2 min
- Student clearance - OR
(prevailing fee applied upon)
Registrar /Staff
3. Receives diploma/certificate
- Signs & releases diploma/certificate
1 min
- Authorization letter, valid ID in case of proxy
Registrar /Staff
TOTAL RESPONSE TIME
4 min
XI. ISSUANCE OF CERTIFICATION, AUTHENTICATION VERIFICATION (CAV)
STEPS/PROCESS DURATION
REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
1.Fill out client’s Request for Documents
- Verifies request - interviews client
30 sec
Registrar /Staff
2. Presents OR, original & photocopy of document to be authenticated - Acts on written/mailed request
- Receives document presented - verifies & countercheck payment made to that of requested no. of copies -Checks and verifies authenticity of document submitted - Authenticates document
15 sec
15 sec
2 min
3 min
- original & photocopies of diploma & OTR’s
Registrar /Staff
3. Waits for release of requested document
Prepares & signs endorsement letter accompanied by the authenticated documents
6 min
P80.00 P30.00 P30.00/doc
Registrar /Staff
4. Receives requested documents
Records & releases requested document
3 min
Registrar /Staff
TOTAL RESPONSE TIME
15 min
Date: July 27, 2017
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
LIBRARY
I. Procedure in the Signing of Clearance
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
A. With Accountability 1. Log-in as user 2. Librarian will check the record in the data base 3.Click the name and the book to know the amount to be paid 4. The student will pay the amount and sign the collection record. 5.Sign clearance University I.D. B. No. Accountability 1. The Librarian will check the record in the data base 2. Sign the Clearance
30 sec. 30 sec. 5 sec. 10 sec. 5 sec. 30 sec. 5 sec.
Librarian/Staff
TOTAL RESPONSE TIME 1 min. & 55 sec.
II. Procedures During Enrolment
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
A. New Student 1.The student will present properly filled up enrolment fand assessment form to the Circulation Officer. 2.Enter needed data to the QSU LUMS. 3.Save then proceed to validation. 4.Sign enrolment form
1 min. 2 min 30 sec. 30 sec
Librarian/Staff
TOTAL RESPONSE TIME 4 min.
B.Old Student 1.the student will present properly filled up enrollment and assessment forms to the Circulation Officer. 2.Revalidate Students’ information found in the “Master listof the LUMS”. Course, Year and Academic Year. 3. Save/Sign students enrolment form
30 sec. 1 min. 20 sec.
Librarian/Staff
TOTAL RESPONSE TIME 1 min & 50 sec
III. A. Procedures Borrowing Books
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
1. Log-in as user to the LUMS 2. locate the desired books from the shelves. 3.If the book is not available , ask assistance from the CO. 4.Check the data base and the shelves or suggest possible substitute. 5.if the book is in the shelf. , bring the borrowed book/s to the circulation officer. 6.Enter the name of the borrower and the accession
10 sec. 1.min &30 sec. 1 min. 1 min. 20 sec. 15 sec
Librarian/Staff
number in the data base. 7.Issue the book/s to the borrower.
15 sec.
TOTAL RESPONSE TIME 4 min.& 30 sec.
III. B. Procedures Returning Books
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
1. . Log-in as user to the LUMS 2. Bring the borrowed book to the Circulation officer (CO). 3.the CO search for the borrower ‘s record from the data base . 4. Overdue? 5.Pay corresponding amount to the CO. 6.The CO check the amount in the data base then paid and sign at the collection book. 7.Click “Return” from data base.
10 sec 15 sec. 20 sec. 10sec. 20 sec. 30 sec. 15 sec
Librarian/Staff
TOTAL RESPONSE TIME 2 min.
ID PROCESSING I. NEW STUDENT I.D PROCESS
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
A. New Student I.D 1. Student Log-in to the E-library 2. Present assessment form. 3.Log-in to the I.D process. 4. Receives assessment form.
15 sec. 5 sec. 10 sec. 5 sec
Library Staff
5. Fill up registration form for student I.D. 6 .I.D Process/Print 7. Sign Asessment Form (SCHOOL I.D), Issue University I.D.
1 min & 10 sec. 3 min. & 45.sec. 5 sec 10 sec.
TOTAL RESPONSE TIME 4 min. & 45` sec.
II. REPRINT / RENEWAL OF I.D
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
B. Reprint/ Renewal of I.D 1. E-Libray Student Log-in 2. Present a.Receipt (OR) b.Student Renewal Slip 3.Log-in to the I.D process. 4. Receive OR and renewal slip. 5. Process a.Update record/student info. I.D Picture/Signature 6.Print 7. Issue University I.D
15 sec. 5 sec. 10 sec. 5 sec 1 min. & 30 sec. 55 sec. 10 sec.
I.D P100/ LACE P100
Library Staff
TOTAL RESPONSE TIME 3 min & 10 sec
P200
III. FACULTY AND STAFF
STEPS/PROCESS REQUIREMENT/ FORM
FEES PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
1. Log-in to the I.D Process 2. Fill up Information form 3.Process 4.Print 5.Issue Faculty and Staff I.D
20 sec. 1min 4 min. 55sec. 5 sec.
Library Staff
TOTAL RESPONSE TIME 6 min. & 20 sec.
Republic of the Philippines
QUIRINO STATE UNIVERSITY
Diffun, Quirino
OFFICE OF THE UNIVERSITY CASHIER
SERVICE STANDARD: Collection of fees and other receivables and issuance of Official Receipts
STEPS/PROCESS REQUIREMENT/ FORM
PERSON RESPONSIBLE
CLIENT SERVICE PROVIDER
DURATION
1. Present Basis for payment
Receives document and verifies account
2 minutes Assessment Form/ School ID / Gate Pass
Josefina G. Luis
2. Pays Receives payment & Issues Official Receipts
2 minutes Josefina G. Luis
3. Receives Official receipts
Updates Records
2 minutes Josefina G. Luis