Summer Training ReportOn

“TRAINING NEED ASSESSMENT OF EMPLOYES AT HDFC LIFE INSURANCE"

Submitted in partial fulfillment of the requirements for the award of degree of

Master of Business Administration (MBA)

Session 2012-2014

Under the Guidance of: Submitted By

Mrs. Suman Partibha(Assistant Professor) Roll No. 12243 MBA- II Year

PANIPAT INSTITUTE OF ENGIEENERING ANDTECHNOLOGY [SAMALKHA]

AFFILIATED BY KURUKSHETRA UNIVERSITY

DECLAIRNATION

I, PARTIBHA, student of MBA IIIrd Semester, studying at Panipat Institute of Engineering

& Technology, Panipat hereby declare that the summer training report on “TRAINING

NEED ASSESMENT OF EMPLOYEE AT HDFC LIFE INSURANCE” submitted to

Kurukshetra University, Kurkshetra in partial fulfillment of Degree of Master’s of Business

Administration is the original work conducted by me.

The information and data given in the report is authentic to the best of my knowledge.

This summer training report is not being submitted to any other University for award of any

other Degree, Diploma and Fellowship.

Signature of Faculty Guide Signature of Student

(Mrs. Suman)

Signature of DeanManagement Studies

ACKNOWLEDGEMENT

I express my heartfelt gratitude toward Mrs. SUMAN (Project Supervisor) for

giving me the opportunity to do the Project Work and for providing me this learning

experience in this esteemed organization.

I would like to thanks all the customers whom I met and they gave their valuable

time to answer my queries.

Heartiest thanks to Dr. (Dean. R.K gupta) and other faculty members, librarian and

all other staffs of my esteemed institute for their time to time assistance.

Lastly I would express my sincere thanks to all respondents for their cooperation. I

am extremely obliged and highly thankful all those who have contributed to

completion of this project.

Partibha

MBA – II Year

PREFACE

“Indian Industry has come of age and is now ready to compete with foreign industry and

cooperate with it”. Thus spoke the then Finance minister Dr. Manmohan Singh while

launching liberalization initiatives. These decontrol measures and global economic

environment can only be faced by gaining competitive advantage. Competitive advantage

means providing unique features in product or service, offering the customer some

advantages.

HRD has become a movement in country. Ten years ago hardly any organization had HRD

departments or talked about it. Today it is difficult to find organizations that employ large

number of people that do not talk about HRD. Several of them even have HRD

departments or HRD managers. A few years ago HRD meant a name for training. Today

most organizations talk in terms of HRD Climate, Performance Appraisals, Potential

Development, Performance Counseling, Career Development, Organization Development

and the like.

Thus HRD has come to stay and has become an important dimension of modern

management language as well as technology. In spite of this popularization of HRD in the

last few years, success experience of HRD is limited to a few organizations and many

others are yet to translate their goodwill into action. But even today, Organizations in the

service sector continue to neglect it.

TABLE OF CONTENTS

CONTENTS PAGE NO.

1 1 2 Introduction 1

3 2 4 Literature Review 41

35 Research Methodology 43

6 4 7 Data Analysis &

Interpretation

46

8 5 9 Findings 56

10 6 11 Conclusion 57

12 7 13 Suggestions 58

14 8 15 Limitations 59

16 9 17 Bibliography 60

1018 Questionnaire

19

61

APPENDIX

1. Name:

2. Designation:

Q.1. Age and professional work experience in insurance.

24-34 35-45 46-55 56-65

Q2. Qualification

Higher Secondary Graduate

Post Graduate Other

Q.3 Do you have any side business along with your occupation?

Yes No

Q4. Are you interested in Training Session?

Yes No

Q5. Do you feel that training will helpful for individual growth?

Yes No

Q 6. Do you satisfy with Training Procedure of Company.

Yes No

Q 7. Did you satisfy with training what company conducted here?

Yes No

Q 8. Is there any improvement in performance after getting the training?

Yes No

Q 9. Do you satisfy with Training Procedure of Company.

Yes No

Q 10.Who needs much knowledge regarding company and product?

Agents Tele Callers Operations Executive All