front office systems technology used for front office recordkeeping and equipment
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Front Office SystemsFront Office Systems
Technology used for front office Technology used for front office recordkeeping and equipmentrecordkeeping and equipment
3 Stages of Front Office System:3 Stages of Front Office System:
Non – Automated System (Manual)Non – Automated System (Manual)
Semi – Automated System (Electro-Mechanical)Semi – Automated System (Electro-Mechanical)
Fully – Automated System (Computer Based)Fully – Automated System (Computer Based)
Non – Automated SystemNon – Automated System
A system of front office recordkeeping A system of front office recordkeeping characterized by the exclusive use of characterized by the exclusive use of
handwritten forms. The elements of non – handwritten forms. The elements of non – automated systems determined the structure automated systems determined the structure
of many front office processes in even the of many front office processes in even the most advanced automated facilities.most advanced automated facilities.
Semi – Automated SystemSemi – Automated System
Also called electro – mechanical, front office system Also called electro – mechanical, front office system that uses both handwritten and machine-produced that uses both handwritten and machine-produced
forms. forms.
Advantages of a semi – automated system over a non – Advantages of a semi – automated system over a non – automated system include automatically generated – automated system include automatically generated – and easy-to-read documents that detail the steps of a and easy-to-read documents that detail the steps of a transaction. These documents represent what is known transaction. These documents represent what is known as the as the audit trailaudit trail..
The disadvantages of semi – automated equipment are The disadvantages of semi – automated equipment are that equipment may be difficult to learn, complex in that equipment may be difficult to learn, complex in operation, not integrated with other systems, and subject operation, not integrated with other systems, and subject to maintenance problems. to maintenance problems.
Fully – Automated SystemFully – Automated System
A computer-based system of front office A computer-based system of front office recordkeeping that eliminates the need for recordkeeping that eliminates the need for many handwritten and machine-produced many handwritten and machine-produced forms common in non – automated and forms common in non – automated and
semi – automated systems. semi – automated systems.
Front Office FormsFront Office Forms
Pre - ArrivalPre - Arrival
Reservation Record Reservation Record
Computer-based Reservation FileComputer-based Reservation File
Letter of ConfirmationLetter of Confirmation
Reservation Rack SlipsReservation Rack Slips
ArrivalArrival
Registration Card Registration Card
Room Rack SlipsRoom Rack Slips
Guest FolioGuest Folio
OccupancyOccupancy
VouchersVouchers
Charge vouchers, allowance vouchers, Charge vouchers, allowance vouchers, transfer vouchers, paid-out vouchers.transfer vouchers, paid-out vouchers.
Information Rack SlipsInformation Rack Slips
DepartureDeparture
Credit Card VoucherCredit Card Voucher
Transfer VoucherTransfer Voucher
Guest History Record Guest History Record