From Physio to Health Coach

Jennifer Lachal

Whitehorse Good Life Club

• My journey to health coaching

• Barriers and challenges along the way

• Supports and sustainability

• Client outcomes

Positives for staff

Original GLC

• Opportunities without huge commitment

• Training in Stages of change and motivational interviewing

• Telephone only reduced connection with client

• Length of study a positive

WGLC early days

• Target population broader includes Chronic heart and lung problems anxiety and depression

• Working groups using Wagner Assessment Tool ACIC

• Strategic plan includes CCM so more staff involved

Barriers and challenges

• Style of practice of physio /pod

• Dealing with psych /social issues

• Developing strategies to deal with issues raised

• Feedback and debriefing opportunities

• Time consuming

Supports and Training

• Flinders• Better health • Stages of Change • Motivational interviewing • Brief intervention • Anxiety and Depression recognition • Health Coaching

More supports

• Working groups commenced 2004

• Ongoing group meetings for coach support and business planning for GLC

• WCHS strategic plan includes CCM

• CCM embraced across organization

• Early Intervention in chronic disease program funding (DHS)

Features of WGLC

• Several pathways of referral

• Consistent screening process

• Suite of services within GLC and good linkages to other services

• Clients offered individual coaching or key worker involvement or better health course

• GP communication consistent

• Evaluation

• Partnerships

Sustainability

• Continued promotion of self management to all potential referrers

• Encourage use of care planning that incudes CCM approach

• Continued training needs addressed • Individual client outcome measures • Recruiting suitable staff to coach role • Client recruitment /feedback • CCM principals embraced in group programs.• Health coaching recognised as a service

Client and Coach benefits

• Wholistic approach to client care • Broader involvement in health care • Physical demands on service worker • Longer involvement than would

normally be possible • Greater satisfaction for improved

outcomes • Gwen B