from lookup to learning: search as a long-term activity – ecir 2011
DESCRIPTION
Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This talk looks at the learning process, as outlined by Carol Kuhlthau, and practical design considerations for helping users interact with information over time. This talk was presented at the European Conference on Information Retrieval in Dublin, 2011.TRANSCRIPT
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From Lookup to Learning
by Tyler Tate, TwigKitphoto by Peter Kaminski
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Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
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Iterative information seeking
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"The query is satis!ed not by a single !nal
retrieved set, but by a series of selections of
individual references and bits of information
at each stage of the ever-modifying search."
– Marcia Bates
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Lookup
A hierarchy of information interaction
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Learn
Lookup
A hierarchy of information interaction
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Learn
Investigate
Lookup
A hierarchy of information interaction
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Learn
Investigate
Lookup
A hierarchy of information interaction
Explore
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Learn
Investigate
Lookup
A hierarchy of information interaction
Explore
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The learning process
2 3 4 5 61
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The learning process
2 3 4 5 61
uncertaintyapprehension
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Selection
The learning process
2 3 4 5 61
optimism
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Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
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Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
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How can we help users learn?
?
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Explore
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Personalised recommendations
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Flexible !ltering
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Re-!nd
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Recently viewed items
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Recently viewed items
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Organise
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Organise recipes into a meal plan
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Compare
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Side-by-side product comparison
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Annotate
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Comment on and rate saved properties
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Monitor
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Email alerts
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Collaborate
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Collaborative bookmarking
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Lookup is only one dimension of search
Learning & investigating are long-term activities
Each step of the learning process has its own set
of challenges & opportunities
Help users explore, re-!nd, organise, compare,
annotate, monitor, and collaborate.
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✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
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From Lookup to Learning
by Tyler Tate, TwigKitphoto by Peter Kaminski