from local to global: how hr enabled the evolution of aramex international
TRANSCRIPT
From Local to Regional to Global
Our Services
Int’l Express
Domestic Express
Freight Forwarding
Supply Chain
Information MGMT
Solution InfoFort
E-commerce
Revenue
0
0.5
1
1.5
2
2.5
3
3.5
2008 2009 2010 2011 2012 2013
2.08 1.96 2.21
2.57
3.07 3.32
Revenue (AED Billion)
Shipments
0
5
10
15
20
25
30
35
40
2008 2009 2010 2011 2012 2013
27.6 25.5
29.3 31
38
40
Total Shipments(Millions)
Headcount
7,607 8,101
8,675
9,500
11,432 11,649
700 623 995
1,627 2,256 2,220
-
2,000
4,000
6,000
8,000
10,000
12,000
14,000
2008 2009 2010 2011 2012 2013
Headcount
Direct Indirect
Headcount Distribution By Region
Africa 25%
Asia 10%
Europe & NA 5%
InfoFort 7%
GCC 42%
Levant 11%
Aramex 2014
Our Growth
Core Markets Organic
• Investing in Infrastructure and Technology to Support Organic Growth
Emerging Markets M & A
• Acquisitions and Joint Ventures in Emerging Markets
Global Franchising
• Globalizing the Brand through Franchising
• Two Way - Europe • InfoFort – UAE • Avanti - Malaysia
• Berco – South Africa • MailCall - Australia
• Angola • Ukraine • Pakistan
• Nepal • South Korea • Azerbaijan
• Ethiopia • Armenia • Yemen
• Switzerland • Bulgaria • Burkina Faso
• Sierra Leone
Our Core Values Our People
• People are the heart of Aramex. We continuously invest in our people ‘s development & foster a culture based on entrepreneurship, teamwork, respect & trust.
Customer Centricity
• We regard customers as partners. We seek to create mutual benefit over lifetime of relationship, and we continuously design solutions that meet our customer’s evolving needs.
Service Excellence
• We are dedicated to our customers. We continuously review our service performance and look for new ways to improve the quality of our customer experience.
Creativity
• We nurture creativity & entrepreneurship. We see challenges as opportunities, and believe in our ability to innovate and adapt to ever-changing global and local environments.
Empowerment
• We make decisions at the frontline. We are a flat organization with a decentralized structure where people closest to the customer are empowered to make decisions.
Corporate Activism
• We are active corporate citizens. Our responsibility is to all stakeholders; the success of our sustainable business practices is measured by our impact on economics, societies, and the environment.
Passion
• We are passionate about what we do. Our enthusiasm for learning, for achieving and for pushing the limits of our capabilities is what drives us to deliver on our promises to all stakeholders
HR Transformation • One Vision
• Not a Top-Down approach HR Board
• Comp & Ben restructuring
• Profit Sharing
• Mobility Reward
• Automated PM System
• Aligned with Company strategy & Business Goals
Performance Management
• Nojoom Program
• Ubunto
Talent Acquisition
• Corporate University
• Coaching culture
Learning & Development
Aramex R.I.S.E.
Innovators: represent leaders that pioneer innovations in business processes, distribution, value chains and business models.
Rangers: are the guardians of the organization who direct and chart the company’s course for the future.
Stars: represent our on-ground managers, supervisors and professionals that power the day-to-day operations in the organization.
Explorers: represents the core, the pillars of the organization that are critical to operations and the smooth running of the business.
R
I
S
E
Corporate University
Global Leadership Program
Management Development Program
Leadership Development Program (LDP
Continuous Development
Employer Branding
Sustainability
Localization
Acquisition
Franchising
Employer Branding
Sustainability EDUCATION &
YOUTH EMPOWERMENT
SPORTS
ENTREPRENEURSHIP EMERGENCY
RELIEF
OUR Environmental Commitment
COMMUNITY DEVELOPMENT
Sustainability
Three employees from Aramex and InfoFort embarked on a mission to hike Mount Kilimanjaro in order to raise $30,000 which was dedicated Youth Education & Empowerment fund at Ruwwad. The amount will enable 25 students in Jordan, Palestine, Egypt and Lebanon to receive full university scholarships.
Kenya
In 2012, we joined forces with The Slums Information Development and Resource Center (SIDAREC), a local NGO in Kenya Under the theme of education, we have supported 34 students to attend school: 25 students (ages 3-6) enrolled in pre-primary education, seven students in primary education and two students in secondary education. Moreover, we granted university scholarships to two students.
Sustainability
Earth Day – Sri Lanka Mentorship – Kuwait
Emergency Relief – Uganda
SME Program Launch – Uganda
Mix N Mentor – Cairo
Youth Sports training and competition sponsorship
Aramex 2013 CSR Projects
Living Our Values
THANK YOU