from landing to take-off: we care! · what we do the company swissport international is the leading...
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FROM LANDING TO TAKE-OFF: WE CARE!
COMPANY PRESENTATION
June 2013 / Swissport International Ltd.
AGENDA
1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence
1. THIS IS SWISSPORT
June 2013 / Swissport International Ltd.
WHAT WE DO
THE COMPANY
Swissport International is the leading global airport
and aviation service provider in terms of quality,
reliability, customer dedication, growth, innovation and
network coverage.
We offer a comprehensive range of products at
optimum value for money, and achieve an attractive
return on investment for all the parties involved.
We are able to provide an ‘all-inclusive service
package’ as well as to manage new integrated
collaboration models (outsourcing).
PICTURE
PICTURE
June 2013 / Swissport International Ltd.
WHAT WE DO: THE PROFILE
Key Figures *
Revenue (not
normalised)
CHF: 1.9 billion
Countries 38
Employees > 40,000
Flights handled (mov.) > 2.8 million
Cargo handled (tonnes) > 3.5 million
Warehouses > 100
Airports served > 190
Customer Airlines > 650
Passenger handled
(dep.)
> 118 million
* as of December 2012
June 2013 / Swissport International Ltd.
ORGANISATION: THE MANAGEMENT TEAM
June 2013 / Swissport International Ltd.
WHAT WE AIM FOR: OUR MISSION
To provide the aviation industry with consistent and tailor-made
solutions around the globe, for a better customer experience.
We also aim for:
• Consolidate and strenghten our number-one position
• Achieve profitable growth
• Progess in key areas such as quality and reliability
• Further develop and implement the Swissport Formula
June 2013 / Swissport International Ltd.
HOW WE DO IT: OUR VALUES
• We focus on innovation and human resources development
• We are guided by the principles of sustainability and compliance.
• We live by The Three ‘P’s:
People
Professionalism
Partnership
June 2013 / Swissport International Ltd.
HOW WE DO IT: OUR VALUES
PEOPLE
• We show respect towards our people and their values; we do not
compromise on safety and work with enthusiasm and enjoyment.
PROFESSIONALISM
• We are pioneers; working constantly on achieving sustainable results, we
creatively explore new options and improved solutions.
PARTNERSHIP
• Continually striving to exceed the expectations of our clients and
our commitments, we deliver excellent service; in any place at any time.
June 2013 / Swissport International Ltd.
HOW WE DO IT: CERTIFICATIONS
ISAGO
Zurich, 5th July, 2011 – Swissport
International, the world’s leading
provider of ground services to the
aviation sector, has been awarded
the IATA Safety Audit for Ground
Operations (ISAGO) certificate for
its Corporate Headquarters and
Zurich station, and is now listed on
the ISAGO Registry.
CARGO 2000
Zurich, 8th February, 2007 –
Swissport, the leading global
aviation services provider, has
been awarded the certification as a
fully-compliant Cargo 2000
company. This landmark
certification underlines Swissport’s
active endeavours to fully comply
with all agreed industry standards.
June 2013 / Swissport International Ltd.
HOW WE DO IT: AWARDS
Global Aviation Ground
Services Company
2012 by ITM, for the 12th
year in succession.
Air Cargo Handling
Agent of the Year 2013
by ACW, for the 5th year
in a row.
These values result in steady growth and an industry-wide
acknowledgement of our achievements:
Ground Handling of the
Year 2013 at Cargo
Airline of the Year
Awards.
June 2013 / Swissport International Ltd.
WHAT MAKES US SPECIAL:
SWISSPORT FORMULA
Standardisation and global alignment guarantees Swissport quality around
the globe regardless of local conditions or cultural differences and the
customers benefits are:
• Improved choice and access to innovative services globally
• Savings made through application of standards
• Optimised solutions for global and local needs
• Well-trained management and staff
• Consistent quality and reliability
June 2013 / Swissport International Ltd.
WHAT MAKES US SPECIAL:
COLLABORATION MODEL
• Tailor-made cooperation models (incl. Global Framework Agreements)
• Business development projects and launch of new products
• Joint ventures
FROM RELATIONSHIP TO PARTNERSHIP
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
June 2013 / Swissport International Ltd.
FACTS & FIGURES: GLOBAL LEADER
BY NUMBER OF STATIONS
0
0.5
1
1.5
2
2.5
BY REVENUE IN BILLION CHF
0
50
100
150
200
250
June 2013 / Swissport International Ltd.
FACTS & FIGURES: TOP CUSTOMERS
FULL-SERVICE AIRLINES:
LOW-COST CARRIERS:
2. OUR SERVICE OFFERINGS
June 2013 / Swissport International Ltd.
SERVICES OVERVIEW
Passenger Services
Ramp Services
Ticketing Services
Lounge Services
Station Management
Freight Services
Ramp Services
Warehousing
Trucking Services
Call Centre Services
GROUND HANDLING CARGO SPECIAL SERVICES
June 2013 / Swissport International Ltd.
GROUND HANDLING SERVICES: OVERVIEW
• Passenger and Ramp Services
• Baggage Services
• Ticketing Services
• Lost and Found Services
• Lounge Operations
• VIP Services
• Gate and Check-in Services
• Irregularity Handling
• Station Management & Control
• Load Control
• Crew Administration
• De-icing
June 2013 / Swissport International Ltd.
CARGO SERVICES: OVERVIEW
• Freight Handling (On/Off Airport)
• Mail Handling
• Document Handling (Import/Export)
• Integrator Handling
• Cargo Handling in a Third Party Facility
• Freighter Ramp Services / Transportation
• Outsourced Hub Operations and Management
• Network Handling Services (Off-Line)
• Call Centre and Airline Customer Services
• Trucking Services
• Warehousing
• e-freight Services
June 2013 / Swissport International Ltd.
FUELING SERVICES: OVERVIEW
• Into-plane Fueling
• System and Pipelines
• Laboratory Fuel Testing
• Ground Support Equipment Fueling
• Ground Support Equipment Maintenance
• Fuel System Project Maintenance
• Rental Car Fuel Facility Management
• Technical Audits and Inspections
• Cathodic Protection Surveys
• Maintenance and Operation of Tank Farms
• Maintenance and Operation of Fuel Distribution
June 2013 / Swissport International Ltd.
MAINTENANCE SERVICES: OVERVIEW
Aircraft Maintenance
• Maintenance
• Repair
• Engineering
• Warranty and Administration
Ground Support Equipment Maintenance
• Scheduled Maintenance
• Unscheduled Maintenance
• Complementary Services
ULD Maintenance
June 2013 / Swissport International Ltd.
EXECUTIVE AVIATION SERVICES: OVERVIEW
• Personalised Service Delivery
• Fast Turnarounds
• Customs and Immigration Assistance
• Passenger and Crew Assistance
• Traffic Rights and Landing Permits
• Flight Planning and Weather NOTAM‘s
• Airport and Airway Slot Coordination
• Aircraft Charter Reservation
• Change Aircraft Charter Reservation
• Third party arrangements (catering,
hotel reservation, limousine and car rental)
June 2013 / Swissport International Ltd.
CHECKPORT SERVICES: OVERVIEW
• Document Verification
• Access Control
• Passenger Screening
• Aircraft Security Services
• Cargo and Baggage Screening
• Integrated Security
3. THE HUB CONCEPT
June 2013 / Swissport International Ltd.
THE HUB CONCEPT: MODES OF COOPERATION
Provision and management of handling services at carrier’s hub or
base* airport.
FROM RELATIONSHIP TO PARTNERSHIP
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
June 2013 / Swissport International Ltd.
THE HUB CONCEPT: CUSTOMER BENEFITS
Focus
• Reduction of handling rates and cost transparency.
• Conversion of handling costs from fixed to variable.
Best
Practice
Quality
Costs
• Improve and/or maintain quality of handling services.
• Implementation of the proven ‘Swissport Formula’.
• Benefit from our experience at our stations.
• Enabling the airline to focus on their core business.
Partnership • Collaborate with Swissport as strategic partner.
June 2013 / Swissport International Ltd.
THE HUB CONCEPT:
CONTRIBUTION BY PARTNERS
SWISSPORT
• Operational hub & base experience
• Swissport brand and quality
• Quality re-assurance
• Headquarters’ commitment to assume
professional project leadership up to
operational start
• On site project support by experienced field
managers from global network
• Operational- and leadership training of local
staff and management
• Best practice handling processes and
operations (Proven Swissport Formula)
• Provision of quality ground equipment (GSE)
and access to innovative technologies
• Vast commercial expertise from more than 600
customers airlines
• Global procurement power and leverage
AIRLINE
• Provide flight production volume
• Assist in arranging license approvals
• Support in assuring airport space at
preferential rates
• Support in provision of attractive financial
options for leases, loans and local guarantees
• Assist with local labour market and labour law
issues
• Arrange local legal support
• Lobbying and networking on all levels
June 2013 / Swissport International Ltd.
THE HUB CONCEPT: PROJECT PROCESS
Timeframe:
ca. 1-2 months
Timeframe:
ca. 3-6 months
Timeframe:
ca. 3-6 months
Timeframe:
ca. 1-2 months
Milestone 2: Board Approval
Order GSE and prepare
for start-up
Feasibility study
(initial proposal)
Fine-tune cooperation
model & business plan
Top level kick-off talks
Milestone 1: Sign MOU
June 2013 / Swissport International Ltd.
THE HUB CONCEPT: OUR EXPERTISE
7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH
4 Major Airline Bases: GVA, LGW, MAD, STN
5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
4. REGIONAL AND GLOBAL PRESENCE
June 2013 / Swissport International Ltd.
GLOBALLY STRONG, LOCALLY PRESENT
North America
Countries: 2
Stations: 34
Central America & Caribbean
Countries: 6
Stations: 17
South America
Countries: 3
Stations: 30
Europe
Countries: 15
Stations: 61
Africa
Countries: 8
Stations: 30
Asia & Middle East
Countries: 2
Stations: 7
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Network
Countries: 36
Stations: 179 ......................
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June 2013 / Swissport International Ltd.
AFRICA
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
June 2013 / Swissport International Ltd.
ASIA
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
June 2013 / Swissport International Ltd.
CENTRAL AMERICA & CARIBBEAN
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
June 2013 / Swissport International Ltd.
EUROPE
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
June 2013 / Swissport International Ltd.
NORTH AMERICA
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
June 2013 / Swissport International Ltd.
SOUTH AMERICA
Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security
Swissport International Ltd. P.O. Box · 8058 Zurich-Airport · Switzerland · Phone +41 43 812 20 20 · Fax +41 43 321 29 02 · [email protected]
www.swissport.com