from justifying cost to demonstrating value ewen anderson, ceo, centralis six statements and five...
TRANSCRIPT
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From Justifying Cost to Demonstrating Value
Ewen Anderson, CEO, Centralis
Six statements and five questions to start discussions
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Six areas of focus
Disruptive Technology
Demand forChange
Complexity of User Experience
IT as a Business Journey
Changing Role of IT
Measuring & Justifying Value
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IT Service Provision
Disruption & expectation have never been greater
User Expectations
Technology Change
Business Demands
Reduced cost,pay as you use service
“Apple” like service at work
Device, location, apps & working pattern of choice
Managed mobility, apps, multi-media, & touch
Virtual by default, consumed as a commodity
Pro-active, performant, secure, resilient & compliant
Simplified service that enables & supports change
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Business innovation and productivity requirements
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User experience is critical & and highly complex
Storage Cache ServersDatacentreNetworking
Hypervisor
Broker & Personalisation
Desktop& Applications
Cloud Services
Hi-DefinitionGraphics
Backup, DR & BC
Provisioning & Management
Analytics & Measurement
Performance, Cost & Capacity
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IT is a business journey – not a technology roadmap
StrategyCommunication
Plan
Business Requirements
Change Programme
Discovery
Application Consolidation
Platform Costs
ActualBenefits
User Acceptance
Sizing
JustificationExisting
Investments
Operational Costs
TechnologySelection
Design
ApplicationRemediation
Roll-Out
Current Issues
Operational Readiness
Load Test
Pro-ActivelyManage
TechnicalStrategy
Project Plan
Success Criteria
ExpectedBenefits
User Engagement
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The role of the IT department is changing….
Bespoke to Commodity
DIY to Manage
1:300 admin/serverto1:24,000
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There are six steps to calculating business value
BusinessValue
Requirements & Options
Investment Costs &
Risks
IT Cost Savings & Avoidance
Business Improvement & Productivity
Gains
Business Cost Savings & Avoidance
Indirect Benefits
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Discussion
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Discussion
• How would you rate the user experience in your organisation?
• What factors affect user experience and what can be done to improve it?
• What measurable business benefits can be delivered by managing user experience?
• Can perception of your IT service be changed from overhead to business enabler?
• Should pro-actively improving business productivity be the primary goal of the IT department?
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Conclusion
Productivity & Value
Current Metrics / Baseline
Required / Desired Changes
Options
Investment Required
Achievable / Recognised
Benefits
Business Case
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And finally . . .
Please complete your feedback forms
Progress your interest with a User Experience Workshop focusing on: Performance optimisation &/or Desktop/user experience analytics &/or Costs/benefits of desktop change
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Thank you
Join us for coffee and viewing upstairs