from it to bt one presented by: city’s journey...v03 it transformation plan – brm 15 cio/ cito...
TRANSCRIPT
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From IT to BT – One
City’s Journey
Presented by: Darren Bridges Manager – Enterprise Support Systems City of Calgary
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About Darren
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• 30 years at The City
• Managed City’s Oracle/PeopleSoft
Enterprise Resource Planning
(ERP) practice and Information
Management program
• Currently transitioning to implement
Information Technology’s
Business Technology model
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AGENDA
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• The City of Calgary
• IT at The City
• What is Business Technology?
• Business Technology at The City
• Why is it important?
• Why the change?
• What we’ve accomplished
• The future of BT at The City
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• 3rd largest municipality in Canada
• Calgary has 1.2 million people
• The City has almost 15,000 employees
• City services cover everything from Animal and Pets, to Business
Licenses, Taxes, Transportation, Police, Fire and much more…
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About The City
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What is Business Technology?
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Business technology (BT) is the ever-increasing
reliance on information technology by
businesses of all types to handle and optimize
their business processes.
searchcio.techtarget.com
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What is Business Technology?
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BT is pervasive technology use increasingly
outside of IT’s direct control — requiring new
approaches from the IT organization
• BT is a relentless but incremental revolution
• BT is not another swing of the pendulum
between centralized and decentralized IT
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Why is BT important to businesses?
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• Enable Business users to manage their own
solutions
They want to!
• Opportunity for IT and business leaders to
rethink the role that IT plays in an organization
• Empowers other business units to succeed
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• Ensure IT supports business goals – IT is the service provider
• Optimize business investment in technology
• Appropriately manage technology-related risks and
opportunities
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Why is enabling BT important – for IT?
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Why is enabling BT important - for IT?
25/11/2015 Presentation 9
• Rapidly advancing technology and disruptive
trends:
• Bring-your-Own-Device (BYOD), and Big Data
• More channels, more choices!
• Self-service, mobility, better analytics – and the list goes
on!
• Cloudy Concepts - IaaS, PaaS, SaaS, MaaS, CaaS &
XaaS
• The Internet of Things
creates an environment of continual change
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Why is enabling BT important - for IT?
25/11/2015 Presentation 10
…other degrees of change!
• The business now knows and embraces technology!
• More technology choices - relationships between the
IT/business and external services providers is evolving
• Increasing business accountability on managing
technology-related investments
• Results in a shift in decision-making on the IT Investment
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Why BT at The City?
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Key drivers
• The City has been moving towards a BT model
since 2010
• An IT Governance audit was completed…
o Are we getting value for our IT investment?
o Needed to revise our technology governance model to
help mitigate risks and increase efficiencies
• Continue the journey through Action Plan 2015-
2018 and our IT Business Plan
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Components of moving IT to BT
at The City
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IT Governance
• Corporate Technology Committee (CTC) -
2004
• Approves all Technology related projects at
The City
• Audit asked to show value for money
IT Transformation Plan 2011
• Business Relationship model
• Project Portfolio Management (PPM)
City Enterprise Architecture practice
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IT Governance and the CTC
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FINANCE & CORPORATE SERVICES COMMITTEE
AUDIT COMMITTEE
CITY MANAGER
GENERAL
MANAGERS
CITO
BUSINESS UNIT
DIRECTORS
IT MANAGERS
PROJECT MANAGERS
IT STAFF
TECHNOLOGY
COMMITTEE
OPERATIONAL
ADMINISTRATIVE LEADERSHIP
TEAM
STRATEGIC
IT PROJECT REVIEWS
COMMITTEE
TECHNICAL
COMMUNITY
VIEW
CORPORATE
VIEW
DEPARTMENT
VIEW
SERVICE
DELIVERY
VIEW
TECHNOLOGY
VIEW
LINE OF SIGHT HOW WHO
Presentations
> $5 Million
$500K to
$5 Million
< $500K
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IT Transformation Plan – BRM
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• Establishing the foundation for BT through better
relationships with business
• Two consultant studies:
• What would a BRM model look like at The City
• Follow up study with what a BT model would entail
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IT Transformation Plan – BRM
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CIO/CITOBusiness
Units
Breadth of IT Services – BRM context
Strategy and Corporate
Operational Planning
Five Year View
Opportunities
IT Project Portfolio Management (PPM)
Service Mgnt
Project Intake
Priority Setting
Two Year View
Prioritized Projects
Project Execution
Project Manage-
ment Office (PMO)
Project Lifecycle
(PLC)
Operations
- ITIL- User Support- Appl. Support- Desktop- Service Desk- Infrastructure
DOING THE RIGHT THING
DOING IT THE RIGHT WAY
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IT Transformation Plan – BRM
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And then the rains came!
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IT Transformation Plan – BRM
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Partnered with our Utility and
Environmental Protection
(UEP) Department to develop
a BT model
• Establish a BT section in the
business
• Pilot the Business
Technology practice
Redefine our Governance
model
Refocus our IT Architecture
practice
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1. 2. 3. 4. 5.
Action Plan 2015-2018 - BT as a key
Outcome
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Business
Technology
Infrastructure
Information
Enterprise
Platforms
People
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Business Technology - the journey
continues!
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For 2015-2018 Action Plan:
Implement the 2015 Technology Governance model
• Define the relationship to the enterprise platform
Support the implementation of departmental
portfolios of technology investment
• E.g. – Community Services and Protective
Services (Fire), Planning Development and
Assessment, Transportation
Continue to evolve business relationships between
IT and other City business units
Balance business technology investment decisions
and corporate responsibility for delivering
technology services
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New Technology Governance model
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SCOPE
>$5 million
$500K to $5 million
<$500K
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IT Transformation Plan – BRM
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Technology Governance – the
Federated model
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“It is envisioned that by 2018, all business
technology initiatives will be covered within the
new technology governance model including:
maintenance, sustainment and decommissioning
of existing technology applications.”
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Supporting Strategic Initiatives - 2015-
2018
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Zero-based service review
Evolve business relationship management
Project portfolio management
Enterprise Architecture - City Technology Plan
Service management
Transparent cost model review
Application portfolio management
Software solutions standards and best
practices
Flexible working
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We will be headed toward Business
Technology success …….
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When:
• We’ve created and implemented a new model for technology
governance
• We govern projects through portfolio management
• Clients have taken more ownership of their technology
investments
• Maintain business relationships and deliver excellent customer
service
