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Page 1: Friday’todddurkinmentorship.com/pdf/Friday.pdfTwitter’&’Instagram:’@ToddDurkin’|Facebook’Fan’Page:’\ToddDurkinFQ10|’|’@3@’ The’Blue7Print’for

Friday  

Page 2: Friday’todddurkinmentorship.com/pdf/Friday.pdfTwitter’&’Instagram:’@ToddDurkin’|Facebook’Fan’Page:’\ToddDurkinFQ10|’|’@3@’ The’Blue7Print’for

Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐2-­‐  

         

   

         

Table  of  Contents  The  Blue-­‐Print  for  Success  in  the  Fitness  Industry  ................................................................................................  3  

Systemizing  Your  Business  .................................................................................................................................  10  

The  Top  Ten  Lessons  I  Learned    While  Building  My  Dream  Facility  ...................................................................  15  

TDMM  –  Treadside  Manner  Talk  .......................................................................................................................  17  

How  to  Have  a  100K  Month  ...............................................................................................................................  18  

 

 

Page 3: Friday’todddurkinmentorship.com/pdf/Friday.pdfTwitter’&’Instagram:’@ToddDurkin’|Facebook’Fan’Page:’\ToddDurkinFQ10|’|’@3@’ The’Blue7Print’for

Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐3-­‐  

         

   

         

The  Blue-­‐Print  for  Success  in  the  Fitness  Industry  by  Todd  Durkin,  MA,  CSCS  

Owner,  Fitness  Quest  10  &  Todd  Durkin  Enterprises  Lead  Training  Advisor,  Under  Armour  

IMPORTANT  QUESTIONS  TO  ASK  YOURSELF:  1. What  do  you  want  to  achieve  in  your  fitness  career?  2. What  are  your  goals  in  the  next  3  years?  Next  1  year?  3. What  are  your  strengths  as  a  professional?  4. What  do  you  love  to  do?  5. What  are  your  best-­‐practices  that  will  help  you  CREATE  what  you  want  to  create?  6. What  is  your  BHAG?    7. What  are  3  action  steps  you  could  do  starting  TODAY  to  help  you  move  closer  to  where  you  want  to  

be?    

COMPONENTS  TO  SUCCESS:  1. Master  your  Craft  2. Master  your  Business  3. Master  your  Marketing  4. Master  your  Leadership  5. Master  your  SELF    

Formula  for  Success:  MC  +  MB  +  MM  +  ML  +  MS  =  SUCCESS  &  SIGNIFICANCE    

I.  MASTER  YOUR  CRAFT    Continue  to  invest  in  yourself:  

• Deep  daily  practice  • Reading  (leadership,  personal  growth,  autobiographies,  customer  service,  industry-­‐specific)  • DVD’s  • Conference  &  industry  events  • Mentors  &  Mentorships  • Mastermind  Groups  • “Your  inner  circle”    

 Rule:  10,000  Hour  Rule    

   

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Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐4-­‐  

         

   

         

II.  MASTER  YOUR  BUSINESS    A.  Treat  your  Business  like  it’s  a  business—because  that’s  what  it  is!    

1. Create  a  business  plan  (www.businessplanpro.com;  www.score.org).    2. Define  your  business  goals  (expectations,  mission/vision,  projections).    3. Define  your  BRAND.  

a. What  kind  of  brand  are  you?  b. What  do  people  say  about  you  and  your  brand?  c. What  can  you  do  to  enhance  your  brand?    

4. Create  SYSTEMS.  a. Customer  Service  b. Billing  c. Referrals  d. Birthdays/Anniversaries  e. Assessment  f. Ethos/Philosophy    

5. Creating  World-­‐Class  CUSTOMER  SERVICE  a. It’s  how  you  make  them  feel—consistently!  b. Systems!!!  (Answering  the  phone,  giving  tours,  billing,  etc.)  c. Set  expectations.  d. Provide  feedback.  e. Reward  behavior.  f. Motivation-­‐-­‐“It’s  like  brushing  your  teeth—you  need  it  every  day!”  g. Create  MAGIC    

Examples  of  GREAT  Customer  Service!    What  about  when  someone  comes  in  your  business?  

a. Stand  up.  b. Greet  them  by  name.  A  person’s  first  name  is  the  sweetest  sound  one  can  hear.  c. Smile.  d. Give  them  a  handshake,  high-­‐five,  or  pat  on  the  back.  e. If  it’s  a  new  person  or  prospective  client,  come  away  from  behind  the  front  desk.    Other  Customer  Service  Tips:  

1. You  don’t  want  ANYONE  mad  at  you.  2. If  a  client  or  member  has  a  problem  with  you,  CALL  them  on  the  phone.  3. Keep  your  gym  “surgically  clean.”  4. “As  long  as  it  is  legal,  morally  right,  and,  go  to  ALL  COSTS  to  satisfy  a  customer.”  5. Body  language  is  very  IMPORTANT.  6. Complete  FOCUS  on  clients.  7. The  power  of  TOUCH.  8. Atmospherics  are  essential.  9. Move  the  soul.    

B.  CLIENT  ACQUISITION:  1. Word  of  Mouth  2. Feeder  Programs  

Ø 10  Day  Intensive  FITCAMP  

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Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐5-­‐  

         

   

         

Ø Corporate  Fit  Challenge  Ø 6  week  Biggest  Winner  Ultimate  Thinner    

C.  CLIENT  RETENTION:  1. RESULTS!  2. Rewards  Program  (i.e.  “Perfect  10”)  3. Staff  Development  

Ø Set  expectations  Ø Training  Ø Feedback  

4.  Motivation  &  Accountability    

III.  MASTER  YOUR  MARKETING    4  types:  

1. Internal  2. Community  3. External  4. On-­‐line  /  Social  Media    

A.  INTERNAL/  “IN-­‐HOUSE”  Marketing  1. Post  it  notes  on  mirrors  in  bathrooms  2. Digital  picture  frames  3. Flyers  4. “What’s  Goin’  On”  Boards  5. “The  Huddle”  6. Word  of  Mouth    

B.  Community    How  often  are  you  getting  out  into  the  community  now  and  speaking?  Or  being  part  of  events?    Examples:  

1. Farmers  Markets  2. Philanthropic  events  &  silent  auctions  3. Sponsor  a  youth  team.  Or  league  4. Sponsor  “concerts”  in  the  park  5. Incentivize  staff  (i.e.  $25.00  for  any  staff  member  that  gets  a  non-­‐client/member  to  sign-­‐up  for  a  

program).  6. Apartment  complexes/  “Welcome  Wagons”  7. Women’s  Groups    

C.  External    1. Website  2. Email  blasts  3. “Community”    

D.  Social  Media     1.  Facebook  (www.facebook.com/ToddDurkinFQ10;  www.facebook.com/FitnessQuest10)     2.  Twitter  (@ToddDurkin)     3.  YOUTUBE     4.  Your  BLOG  

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Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐6-­‐  

         

   

         

  5.  Instagram     6.  Pinterest    SOCIAL  MEDIA  Pointers.    

• Rules:  They  are  always  changing.  Just  accept  change  will  always  happen!  • Do  something.    • Not  sure  what  to  post?  Post  a  quote,  post  an  article,  post  a  video  you  found  that  you  enjoy.  • Goals  of  social  media:  build  your  tribe,  engage  them,  share  with  them  authentically,  and  educate  

them.  • ENGAGE,  ENGAGE,  ENGAGE!  When  people  comment  on  your  post  respond  back.  People  will  not  

follow  you  if  they  think  there  isn’t  a  person  behind  the  screen.  • Don’t  sell  any  more  than  1:7  ratio.  We  do  a  lot  less  than  that.  • Get  them  to  your  website.  Capture  their  email  on  your  website.  • Make  sure  every  post  or  tweet  has  a  reason  and  some  substance  behind  it.  Why  are  you  posting  

this?  (i.e.,  To  teach)  • Talk  to  them,  not  at  them.  With  so  many  people  in  social  media,  there  is  way  too  much  shouting  

going  on.  Talk  to  them.  • Which  form  of  social  media  should  you  use?  Find  out  which  one  your  target  market  is  using  and  use  

that!  • Once  you  start  using  more  forms  of  social  media  tell  people  about  them.  Ex:  On  Facebook  –  Hey  

followers,  I  have  just  launched  my  new  WordPress  Blog  site.  Make  sure  you  check  it  out  to  read  my  latest  articles  on  fitness.  Twitter  –  Hey  tweeps,  I  am  now  on  Facebook,  please  go  “like”  my  new  page.  

• TRACK  your  success  on  social  media.  You  need  to  find  out  what  works  for  you!      Which  ones  should  you  use?  START  with  one.  Blogs,  Twitter,  Facebook,  videos,  YOUTUBE,  etc.    What  do  you  need?  

• Inexpensive  camera  (i.e.,  Your  phone!)  • Editing  software—(iMovie  or  Final  Cut  Pro)  • An  IDEA  Board  or  notebook  (voice  memos,  notes,  etc.)    

Blogs:  • Word  Press—you  can  have  a  blog  in  about  20  minutes.  • Write  at  least  1  time  per  week.  Keep  it  real  and  authentic.  • Posts  published  early  in  the  business  week  (especially  Monday-­‐Thursday—tend  to  attract  the  most  

views  and  links;  but  those  published  on  the  weekends  get  the  most  comments.)  • Reply  to  posts  that  people  make.  Again,  people  want  to  know  that  there  is  a  person  behind  the  

computer.    Twitter:    

• Great  way  to  connect  with  your  followers  in  140  characters  or  less.  Engage  them.  • Share  favorite  quotes,  workouts,  nutritional  and  exercise  tips.  • Use  the  @  symbol  to  get  more  followers  (i.e.  @todddurkin;  @trxtraining)  • Tweet  Deck  or  Social  Oomph  (schedules  tweets);  Social  oomph  lets  you  track  your  tweets  to  find  out  

what  is  your  most  successful  tweet,  when  is  the  best  time  for  you,  and  more.  

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Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐7-­‐  

         

   

         

• Use  the  #  symbol  as  well.  Think  of  this  as  a  group  in  Facebook.  If  you  do  a  tweet  with  #fitness,  you  will  be  able  talk  to  all  people  who  are  talking  about  fitness.    

• Remember  to  engage  and  follow  up  with  people  who  Re-­‐Tweet  you  back,  especially  when  you  are  using  the  #  in  a  tweet.  

• Not  sure  what  to  tweet?  Re-­‐tweet  what  someone  else  said.  • Use  bit.ly  to  make  links  shorter.  • Friday  at  4  PM  is  the  most  Retweetable  Time.    

 Facebook:  

• Profile  page  vs.  Like  page/Fan  page.  Use  a  LIKE  page  if  you  are  primarily  using  FB  for  business.  • Have  contests.  

“Clients,   share   your   favorite   testimonials   about   Fitness  Quest  10  over   the  next  10  Days  and  win  a  chance  for  FREE  TRX  or  a  FREE  MASSAGE.    

• Have  them  “Fill  in  the  blank…”  “Greatness  to  you  means  _________”  “In  order  to  get  SERIOUS  with  my  own  health  &  fitness,  I  am  going  to  need  to  ___________”  “My  favorite  exercise  in  the  world  is  _________”  

• Announce  a  Weekly  Special:  “Purchase  a  60  minute  massage  this  week  and  get  an  additional  30  minutes  for  FREE”  “Buy  6  training  sessions  and  get  3  sessions  for  FREE.”    

• Ask  questions:    Examples.  What  is  your  favorite  piece  of  fitness  equipment?  Let’s  say  they  pick  the  TRX.  Then  you  

can  share  exercises,  videos,  articles,  etc.  about   the  TRX.  Now  you  are  posting  with  substance.  You   just  constructed  market  research.  

What  is  your  goal  this  week  to  become  1%  better  every  day?      YOUTUBE:  

• Great  way  to  get  your  voice  out  to  the  masses  via  viral  marketing.  • YOU  MUST  PRACTICE!  • Keep  them  short;  2-­‐4  minutes  ideally.  Create  a  series  of  videos,  not  just  one;  Vid.  testimonials  • Titles  &  tags  are  important—six  pack  abs,  weight  loss,  fat  loss,  workout,  nutrition.  • Have  speaking  points.  • Don’t  worry  about  making  your  video  too  perfect.  Keep  it  real.  • Title,  first  two  lines  in  your  description,  and  first  5  tag  words,  should  all  be  the  same.  Example:  Title  –  

Todd  Durkin  Abs  Workout.  Description:  In  this  video  you  will  see  Todd  Durkin  demonstrate  his  favorite  ab  exercises  in  this  workout.  Tag  words:  Todd  Durkin,  ab  exercises,  ab  workout,  workout.  

• Use  quotes  to  group  your  tags  into  1  word.  Example:  “ab  exercise”  will  now  be  1  tag  instead  of  not  doing  it  and  it  will  be  two  separate  tags.  The  importance  of  this  is  because  again  first  5  tag  words  are  important  and  by  doing  “ab  exercises”  means  that  is  only  1  tag  word.    

 Great  Resources  on  Social  Media:  

1. Jab,  Jab,  Jab,  Hook  –  Gary  Vaynerchuk  2. Crush  IT!  –Gary  Vaynerchuk  

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Twitter  &  Instagram:  @ToddDurkin  |  Facebook  Fan  Page:  \ToddDurkinFQ10  |  www.ToddDurkin.com  |  www.FitnessQuest10.com  -­‐8-­‐  

         

   

         

3. The  Thank  You  Economy—Gary  Vaynerchuk  4. Tribes—Seth  Godin  5. UnMarketing  –  Scott  Stratten  6. Social  Media  for  Dummies  7. Social  Boom—Jeffrey  Gitomer  8. 30  Days  to  Social  Media  Success—Gail  Martin  9. Socialnomics:  How  Social  Media  Transforms  the  Way  We  Live  and  Do  Business-­‐-­‐  Erik  Qualman    

IV.  MASTER  YOUR  LEADERSHIP    What  Leaders  Do  (By  Jack  Welsh  in  “Winning”)  

1. Leaders  relentlessly  upgrade  their  team,  using  every  encounter  as  an  opportunity  to  evaluate,  coach,  and  build  self-­‐confidence.  

2. Leaders  make  sure  people  not  only  see  the  vision,  they  live  it  and  breathe  it.  3. Leaders  get  into  everyone’s  skin,  exuding  positive  energy  and  optimism.  4. Leaders  establish  trust  with  candor,  transparency,  and  credit.  5. Leaders  have  the  courage  to  make  unpopular  decisions  and  gut  calls.  6. Leaders  probe  and  push  with  a  curiosity  that  borders  on  skepticism,  making  sure  their  questions  are  

answered  with  action.  7. Leaders  inspire  risk  taking  and  learning  by  setting  the  example.  8. Leaders  celebrate!  9. Leaders  must  CONNECT  to  people,  individuals,  groups,  and  clients.    

A.  How  to  Attract,  Hire,  &  Develop  a  GREAT  team  1. Interview  wisely  (phone,  live,  train  someone,  observe  at  facility,  final  interview,  letter  of  

recommendation,  ask  them  if  there  is  anything  else  I  should  know  about  you?,  check  out  their  Facebook,  and  walk  them  out  to  their  car).  

2. Hire  for  attitude,  positive  energy,  willingness  to  learn,  and  find  someone  that  is  willing  to  run  through  a  wall  to  train  people.  

3. Lead  them.  You  MUST  give  them  FEEDBACK.  4. Players  “want”  3  things:  

Ø Recognition  Ø Learning  Ø Money  

 5.  Players  “need”  3  things:  Ø Teaching  /  Training/  Expectations!  Ø Feedback  Ø To  feel  VALUED  as  a  key  component  to  the  team    

B.  Motivate  &  LEAD  your  TEAM    1. “LEAD”  them—share  the  mission/vision,  core  values  of  the  company  2. CREDO  Card  (Core  Values)  3. Provide  them  feedback  –  “Feedback  is  the  breakfast  of  champions.”  4. Have  an  annual  review  5. Create  a  “Google  Group”  or  “chat  room”  for  quick  communication  or  “shout-­‐outs”  6. Make  people  around  YOU  Better!    

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V.  MASTER  YOUR  “SELF”    1. What  makes  your  soul  sing?  2. What  is  your  WLWL?  3. What   is   one   thing   you   can   ELIMINATE   from   your   life   that   currently   robs   you   of   time,   energy,   or  

money?  4. What  are  3  things  you  really  want  to  achieve  this  year?  5. What  is  your  THEME  for  2013?  6. What  are  3  things  you  really  want  to  achieve  in  the  next  3  years?  7. What  are  5  things  you  want  to  accomplish  in  your  lifetime?  8. What  is  your  BHAG?  9. What  are  your  BEST  PRACTICES  that  you  must  continue  to  do  to  help  you  get  to  where  you  want  to  

go?  10. What  are  2-­‐3  SPECIFIC  ACTION  steps  that  you  could  start  doing  TODAY  to  help  you  move  closer  to  

where  you  want  to  be?    

RECOMMENDED  READINGS:  • Pyramid  of  Success  (John  Wooden)  • Think  &  Grow  Rich  (Napoleon  Hill)  • How  to  Win  Friends  &  Influence  People  (Dale  Carnegie)  • One  Minute  Entrepreneur  (Ken  Blanchard)  • The  E-­‐Myth  (Michael  Gerber)  • Tribes  (Seth  Godin)  • The  7  Habits  of  Highly  Effective  People  (Stephen  Covey)  • The  Power  of  Full  Engagement  (Loehr  &  Schwartz)  • Good  To  Great  (Jim  Collins)  • The  Speed  of  Trust  (Stephen  M.R.  Covey)  • Book  Yourself  Solid  (Michael  Port)  • The  Monk  Who  Sold  His  Ferrari  (Robin  Sharma)  • The  Greatness  Guide  (Sharma)  • The  Leader  Without  a  Title  (Sharma)  • Training  Camp  (Jon  Gordon)  • The  Seed  (Jon  Gordon)  • Sun  Tzu  for  Execution  (Steven  Michaelson)  • The  Four  Agreements  (Dom  Miguel  Ruiz)  • The  Four  Minute  Work  Week  (Timothy  Ferriss)  • The  10  X  Rule  (Grant  Cardone)  • Onward  (Howard  Schultz)  • Delivering  Happiness  (Tony  Hsieh)  • Start  with  WHY  (Simon  Sinek)  • Reinventing  the  Wheel  (Chris  Zane)  

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Systemizing  Your  BusinessTravis  Barnes  

 www.journeyfitnesscoaching.com      

INTRODUCTION  • Systems  are  the  difference  between  success  and  failure.    

EVERYTHING  IS  A  SYSTEM  • You  have   a   system   to   all   that   you  do.   The  question   is  will   the   rest   of   your   team  understand   your  

systems  • Even  the  warm  up  you  do  with  your  clients  should  be  a  system  • Https://www.youtube.com/watch?v=dywf4ix2zrq      

DO  YOUR  OWN  A  BUSINESS  OR  HAVE  A  JOB  • Does  your  business  depend  on  you  doing  the  work?  

o If  so,  then  you  own  a  job  and  not  a  business  • Would  your  customers  go  somewhere  else  if  you  were  not  there?  

o If  so,  then  you  own  a  job  and  not  a  business  • Can  you  take  a  vacation  or  be  sick  without  your  business  falling  apart?  

o If  not,  then  you  own  a  job  and  not  a  business    

AGAINST  THE  ODDS  • According  to  the  SBA  400,000  small  businesses  fail  per  year  • According  a  recent  publication  by  results  fitness  16  out  of  17  gyms  fail  per  year  • How  will  you  beat  the  odds?    

WHAT  PRODUCT  DOES  YOUR  BUSINESS  SELL?  • Take  60  seconds  and  write  down  the  product/service  that  your  business  sells  • What  do  your  customers  come  to  buy?  • What  do  McDonalds  customers  come  to  buy?    

FROM  TRAINER  TO  ENTREPRENEUR  • Focusing  on  being  a  great  trainer  is  no  longer  enough  • To  be  successful  your  business  must  become  your  product  • To  be  successful  you  must  become  an  entrepreneur  • If  all  you  want  to  be  is  a  great  trainer  than  stay  working  for  someone  else    

   

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A  MATURE  COMPANY  • Building  a  business  that  works  not  because  of  you  but  without  you  • Examples  of  mature  companies  

o FedEx  o Disney  o McDonalds  

• What  do  these  businesses  have  in  common?      

QUESTIONS  YOU  MUST  ASK  YOURSELF  • How  can  I  get  my  business  to  work  without  me?  • How  can  I  get  my  people  to  work  without  my  constant  interference?  • How  can  I  systematize  my  business  in  such  a  way  that  the  5000th  location  will  run  just  as  smoothly  as  

the  first?  • How  can  I  spend  my  time  doing  the  work  I  love  to  do  rather  than  the  work  I  have  to  do?    

FRANCHISE  SUCCESS  VS  INDEPENDENT  • 95%  success  vs  50%  failure  rate  • 75%  of  all  business  format  franchise  succeed  while  80%  of  all  independent  businesses  fail  in  the  first  

5  years  • What  is  the  secret?  

o The  prototype    o The  system  runs  the  business  o the  people  run  the  systems  

• System  stands  for:  save  yourself  time  energy  and  money  • Bottom   line  –even   if   you  don’t   plan  on  having   a   franchise   you  need   to   treat   your  business   as   if   it  

were  the  prototype  for  one    

FRANCHISE  SUCCESS  IS  IN  THE  DETAILS  • McDonalds  

o No  French  fry  left  longer  than  7  minutes  in  the  warming  bin  to  prevent  sogginess  o Hamburgers  removed  from  the  hot  trays  in  no  more  than  15  minutes  to  maintain  proper  

moisture  o The  frozen  meat  patties  all  being  the  exact  same  size  and  weight    o Pickles  placed  by  hand  in  a  set  pattern.  o Food  served  in  90  seconds  or  less  o Cleanliness  enforced  to  the  most  seaming  less  trivial  detail    

WHAT  ARE  YOUR  DETAILS  • What  is  your  mission  • What  do  you  stand  for?  What  are  your  core  values  • Who  is  your  customer?  • How  big  is  your  facility  

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• What  equipment  do  you  have?  How  will  you  use  that  equipment?  • How  will  people  be  hired?  • What  system  do  you  use  for  marketing?  • How  will  your  phone  be  answered?  Do  you  have  a  script  • What  does  your  team  dress  like?  What  color  are  your  walls?  • What  does  your  place  smell  like  • How  will  you  make  sure  your  place  stays  clean?  • What  scripted  response  will  you  have  for  the  customer  who  just  wants  the  price?  

EVERYTHING  IS  A  SYSTEM-­‐-­‐-­‐BUILDING  VALUE  IS  A  SYSTEM  • What  structure  does  your  sales  tour  follow?    

DETAILS,  DETAILS,  DETAILS  • How   will   people   become   members-­‐what   membership   options   do   you   have?   How   will   they   be  

charged?  • Will  new  members  be  measured?  Will  they  receive  gifts?  • What  inventory  system  do  you  have  to  keep  the  gifts  on  hand?  • How  do  your  sessions  start?  What  are  your  warm  ups  like?  • How  are  your  workouts  structured?  • Do  all  your  trainers  speak  the  same  language-­‐calling  exercises  by  the  same  name?  • Does  your  staff  have  a  scripted  response  for  each  situation?  • How  will  you  stay  dialed  in  to  your  members  knowing  their  progress?  • How  do  your  sessions  end?  • What  happens  when  someone  achieves  there  goals?    

FRANCHISE  RULES  • Provide  value  that  exceeds  expectations    • Operated  by  lowest  skill  level    

IT   IS   FAR   BETTER   TO   HIRE   AN   EXTRAORDINARY   TEAM   PLAYER   THAN   TO   HAVE   AN   EXTRAORDINARY  PERFORMER  

• The  model  will  stand  out  as  a  place  of  impeccable  order  • All  work  in  the  model  will  be  documented  in  an  operations  manual  • The  model  will  provide  uniformly  predictable  service  to  the  customer  • The  model  will  utilize  a  uniform,  dress,  color  and  facilities  code    

FRANCHISE  RULES  EXPLAINED  • What  is  value?  

o A  cold  towel,  the  umbrella,  a  medal  for  achievement,  a  word  said  when  the  customer  leaves    o And  don’t  forget  to  deliver  value  to  your  staff  providing  thanks  and  recognizing  your  team    

• What  goes  into  an  operations  manual  

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o Every  bit  of  work  that  is  done  in  the  business.  This  is  the  only  way  that  a  business  will  not  be  dependent  on  you  

• Why  is  color  or  uniform  important  o People  trust  certain  colors  more  than  others  o Circles  sell  better  than  triangles    o These  are  things  you  want  to  know  in  designing  your  uniform,  logo,  etc.…    

INNOVATION,  QUANTIFICATION,  ORCHESTRATION  • Innovation  

o This  one  is  different  for  everyone.  For  those  of  you  already  in  business  it  could  be  as  simple  as   changing   the   script   for   a   phone   call   or   like   McDonalds   did   asking   one   extra   simple  question,  “would  you  like  fries  with  that?”  

• Quantification  o You  must  measure  what  you  innovate  or  you  won’t  know  if  it  works  

• Orchestration  o If  it  does  work  then  you  must  orchestrate  your  team  so  that  everyone  does  it  the  same  way  

every  time    o How  do  you  answer  the  phone?  

• Innovation    o Phone  script  influenced  by  results  fitness  

• Quantification  o Inquiries  vs  appts  vs  sales  =  quantification  

• Orchestration  o Paper  by  the  phone  &  info  recorded  later  to  be  examined  on  a  KPI  report  which  should  be  

read  at  each  tactical  weekly  meeting    

A  POINT  ON  ORCHESTRATION-­‐IT  IS  NOT  A  ROBOTIC  PROCESS  • Everyone  should  start  off  working  in  a  place  where  they  can  experience  the  thrill  of  apprenticeship  

and   apprenticeship   is   not   robotic.   It   is   learning   from   and   trying   to   emulate   the   skills   of   one  who  knows  better  than  you  

• As  you  grow  as  a  member  of  the  team,  you  get  to  take  part  in  the  innovating  and  the  quantifying  so  this  process  of  orchestration   is  still  not  robotic.   It   is  simply  doing  things   in  a  way  that  the  business  has  determined  to  be  the  very  best  way.  

• If   you   disagree  with   the   team-­‐,   you   can   present   new   information   but   if   the   business   does   not   do  things  your  way  then  you  must  support  the  business  or  you  are  not  a  team  player.  In  fact  you  are  an  enemy  of  the  business  

• Orchestration   is   what   comes   after   you   have   innovated   something   and   determined   it   through  quantification  to  be  the  best  way  that  your  business  can  do  something    

START  WITH  THE  END  IN  MIND  • “IBM  is  what  it  is  today  for  3  special  reasons.  The  first  reason  is  that  I  had  a  very  clear  picture  of  what  

the  company  looked  like  when  it  was  it  finally  done.  You  might  say  I  had  a  model  in  my  mind  of  what  

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the   company   would   look   like   when   the   dream   took   place.   The   second   reason   is   after   I   had   that  picture   I   asked  myself   how   a   company   that   looked   like   that   would   have   to   act.   I   then   created   a  picture  of  how  IBM  would  act  when  it  was  finally  done.  The  third  reason  IBM  was  so  successful  was  because  once  I  had  a  picture  of  how  IBM  would  look  and  how  IBM  would  act  I  then  realized  unless  we  began  to  act  that  way  from  the  very  beginning  we  would  never  get  there.  We  acted  like  a  great  company  before  we  were  one”  -­‐-­‐Tom  Watson  founder  of  IBM    

WE  ASKED  OURSELVES  EVERYDAY  • “At   the  end  of  each  day  we  asked  ourselves  how  we  did  against  our   template  and  discovered   the  

disparity  between  where  we  were  and  we  had  committed  ourselves  to  be.  Then  at  the  start  of  each  new  day,  we   set   out   to  make  up   the  difference.   Every  day   at   IBM  was   a  day  devoted   to  business  development.  We  didn’t  do  business.  We  built  one.”  -­‐-­‐-­‐  Tom  Watson  Sr.    

THE  BUSINESS  DEVELOPMENT  PROCESS  • Here  is  the  take  home  

o It’s  never  over.  The  business  development  process  is  never  over.  When  your  business  is  not  producing   the   results   you   want   then   you   must   change   it.   Hopefully   you   change   your  business  by  learning  to  anticipate  the  needs  of  your  customer  rather  than  experiencing  your  business  failing  and  then  deciding  to  change  but  either  way  your  business  will  change  or  die.  That  means  you  will  always  be  innovating,  always  quantifying,  always  orchestrating    

RECOMMENDED  READING  • E-­‐myth  Michael  Gerber  • Results  fitness-­‐  coauthor  Travis  Barnes  • Todd  Durkin  impact  • Todd  Durkin  success  systems    

YOU  HAVE  A  GIFT  • My  mentor  Todd  Durkin  taught  me  that  who  we  are  is  a  gift!  • People  who   have   the   courage   to   believe   in   their   dreams   are   a   gift   to   themselves   and   the   people  

whose  lives  they  touch!  • Because  you  are  here,  I  know  you  are  action  takers  and  that  is  gift!  • Because  you  are  here  I  know  you  are  driven  and  being  driven  is  a  gift!  • People   fail   because   they   don’t   believe,   they   don’t   take   action   and   they   aren’t  willing   to  work   for  

what  they  want!  • http://www.youtube.com/watch?v=mo0z30omvye    • Believe!!  Take  action!!  Work!!  And  you  will  have  what  you  want!!  • Contact  email  • [email protected]    

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The  Top  Ten  Lessons  I  Learned    While  Building  My  Dream  Facility

Ashley  Selman,  www.evolutiontrainers.com  

Top  10  lessons:  

1.  What’s  next?  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

2.  Do  your  Market  and  Industry  Research!  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

3.  Develop  a  team  of  experts  &  advisors.    

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

4.  Create  a  facility  that  makes  you  unique.  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

5.  Be  fiscally  savvy.  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

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6.  Include  your  team  &  clients  in  the  process.  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

7.  Expect  delays,  extra  expenses  and  unexpected  headaches!  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

8.  Practice  Meditation  &  Disconnecting.  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

9.  Be  creative  on  adding  additional  revenue  streams.  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

10.  Always  stay  focused  on  your  long-­‐term  vision.    

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

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 Treadside  Manner  TalkGreg  Justice,  MA    

“People  don't  buy  what  you  do;  they  buy  why  you  do  it.  And  what  you  do  simply  proves  what  you  believe”  –  Simon  Sinek    

S   U   M   M   E   R  

__   __   __   __   __   __  

__     __   __   __   __  

__     __   __     __  

          __    

It’s   a   simple   message,   but   it’s   how   we   present   it   that   matters.   There   are   two   ways   to   influence   human  behavior:  You  can  ____________________  it  or  can  ____________________  it.    

WHAT  IS  TREADSIDE  MANNER?    It’s  maintaining  a  ________________________  ______________  with  prospects,  clients,  and  colleagues.    

What  Makes  a  Great  Personal  Trainer?...Just  Call  Me  “Justice  of  the  P’s”  

P  _______________   P  _______________   P  _______________   P  _______________    P  _______________    

Relationship   Ladder:   _______________,   _______________,   _______________,   _______________,  ______________    

What  business  are  we  in?    ________________________________________________________________________    

• SELL  THE  DREAM,  NOT  THE  GOAL:    

Discovering  Your  Clients  “Why”…Survey  Your  “Best  Clients”  with  Trilogy  Questions.    

Leave  a  Legacy:  “You  can’t  leave  a  legacy  unless  you  live  one.”

Why  

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 How  to  Have  a  100K  Month  By  John  Heringer  

 www.fastactiontraining.com  3  –  2  –  1…  Lift  off!    

• How  to  have  a  $100,000+  month,  make  some  serious  cash  and    • CRUSH  the  fear  of  SLOW  MONTHS!  

RESULTS  2012:  $72,277.39  2013:  $125,880.06  2014:  $154,344.72    

3  ESSENTIAL  COMPONENTS  • Pre-­‐Launch  necessities  • Why  multiple  launching  pads  are  crucial  • Post  launch  planning    

PRE-­‐LAUNCH  NECESSITIES  • Keep  pricing  strict  • Have  a  reason  • Plan  for  Summer  or  Holidays  • Know  your  numbers/offer  

We  did  buy  11,  get  1  free  

• Plan  your  bonuses  • Marketing  calendar  ready  • Pre,  during  and  post    

WHY  MULTIPLE  LAUNCHING  PADS  ARE  CRUCIAL  • Private  fb  group  • Studio  signage/front  desk  • Activities/announcement  board  • Trainers  • Soft  close  at  party  • Auto  responders  • Make  this  a  big  deal  and  create  urgency    

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EXAMPLE  EMAIL  AND  OFFER    • Post  launch  planning  • Don’t  get  complacent  • Next  few  months  of  marketing  

21  day  belly  buster,  external  Client  Reactivation,  referral  contest,  6  week  etc.    

PUTTING  IT  ALL  TOGETHER    • Pre-­‐launch  necessities  

Dial  them  in  so  you  can  execute  

• Multiple  Launching  Pads  

All  angles,  urgency  and  a  big  deal  

• Post  Launch  Planning  

Don’t  get  complacent  and  plan  for  success  

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GOING  FOR  GREATNESS    Masterminding  for  Maximum  IMPACT!

By  Todd  Durkin,  MA,  CSCS  

WHAT  IS  A  MASTERMIND  GROUP?  • A  forward-­‐thinking,  positive  group  of  entrepreneurs  or  individuals     that  are  using  each  other  as  

resources,  support,  motivation,  and  feedback  for  on-­‐going  elevation  of  one’s  career  • You  are  as  strong  as  the  people  that  you  surround  yourself  with    • Successful  people  have  a  great  network  • A  Mastermind  Group  provides  fertile  soil  for  us  to  network,  challenge,  grow,  and  elevate  our  

performance    

WHAT  IS  THE  PURPOSE  OF  TODAY?  • Strategic  Planning  on  our  business  • Create  a  Plan  for  ACTION  STEPS  • Work  “on”  your  business  and  not  “in”  the  business  • Feedback  on  your  current  obstacles,  challenges,  and  opportunities    • Sounding  Board  from  other  successful  entrepreneurs  • Connect  with  other  successful  entrepreneurs  • Save  Time,  Energy,  &  Money  • Create  Time,  Energy,  &  Money  • Renew  your  Energy,  Passion,  and  Commitment  to  your  business  and  life    

ACHIEVING  OPTIMAL  PERFORMANCE  IN  YOUR  LIFE;  GETTING  “BALANCE”  IN  YOUR  LIFE  Wayne  Cotton  example  

• Green  Machine  -­‐  producing  revenue;  you  are  making  money  • Red  Tape  -­‐  administrative/organization  time  • Mellow  Yellow  -­‐  relaxation  away  from  work  • Blue  Sky  -­‐  visionary  work;  dreaming    • “Do  NOT  mix  the  colors  up—hence  you  get  brown  and  brown  is  _  _  _  _”  

THE   INTERACTION   BETWEEN   BUSINESS,   MARKETING,   &   SELF;   “THE   ENTREPRENEURIAL  SWEET  SPOT”    

   

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WHAT  COMPRISES  MY  BUSINESS?    • Systems  • Operations  • Core  Competency  • Service  &  Culture  • Products  • Staff/employees/employers  • Business  Plan  • Strategic  Plan  • Visionary  work  • Books/Accounting  

• Your  “list”  • Clients—Acquisition  &  Retention  • Intellectual  Properties  • Legal  • Communication  Systems  • Vendors  • Affiliates  • Referral  Sources  (Doctors,  chiropractors,  

physical  therapists,  nutritionists,  etc.)  • Education  &  Training    

WHAT  COMPRISES  MY  MARKETING?    • Networking  • Speaking  Engagements  • Joint  Ventures  • Affiliate  Programs  • Direct  Mail  • Website  • Email  Marketing  • Marketing  Collateral  • Free  Handouts  • Referrals  • Television  • Radio  

• Teleconferences  &  Teleseminars  • Books    • Surveys  • Appearances/Events  • Social  Media—Twitter,  FB,  YOUTUBE,  

etc.  • Products  -­‐  CD’s,  videos,  e-­‐books  • Word  of  Mouth  • Viral  Marketing  • Newsletter  or  E-­‐zine  • Articles/blogs  

WHAT  COMPRISES  MY  SELF?    • Relationships  • Time  Management  • Personal  Time  • Health  • Exercise  • Nutrition/Food  • Sleep  • Discipline  • Mindset  • Family  • Fun  • Spirituality  • Punctuality  

• Habits  • Character  • Talents/Skills  • Passion  • Compassionate  • Routines  • Support  • Environment  -­‐  home  &  office  • Pets  • Hobbies  • Responsibilities  • Vision  • Quest  for  Balance  

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MY  CURRENT  “BUSINESS”  TOLERATIONS  LIST  ISSUES,  PROBLEMS,  OR  PRACTICES  THAT  LIMIT  YOUR  BUSINESS,  MARKETING  OR  SELF    

• What  am  I  tolerating  or  putting  up  with?       What  is  frustrating?  • Where  am  I  being  ordinary?         Where  am  I  suffering?  • Where  am  I  blindly  following  a  routine?       What  am  I  avoiding?  • Where  am  I  stuck,  stalled  or  stopped?       What  do  I  take  for  granted?  

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

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MY  CURRENT  “MARKETING”  TOLERATIONS  LIST  ISSUES,  PROBLEMS,  OR  PRACTICES  THAT  LIMIT  YOUR  BUSINESS,  MARKETING  OR  SELF    

• What  am  I  tolerating  or  putting  up  with?       What  is  frustrating  me?  • Where  am  I  being  ordinary?         Where  am  I  suffering?  • Where  am  I  blindly  following  a  routine?       What  am  I  avoiding?  • Where  am  I  stuck,  stalled  or  stopped?       What  do  I  take  for  granted?  

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

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MY  CURRENT  “SELF”  TOLERATIONS  LIST  ISSUES,  PROBLEMS,  OR  PRACTICES  THAT  LIMIT  YOUR  BUSINESS,  MARKETING  OR  SELF    

• What  am  I  tolerating  or  putting  up  with?       What  is  frustrating  me?  • Where  am  I  being  ordinary?         Where  am  I  suffering?  • Where  am  I  blindly  following  a  routine?       What  am  I  avoiding?  • Where  am  I  stuck,  stalled  or  stopped?       What  do  I  take  for  granted?  

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________    

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MY  BUSINESS  &  MARKETING  BREAKTHROUGHS    Choose  1  glaring   issue  from  your  entire   list  of  tolerations  (business  &  marketing)  and  write   it  down.  This   is  the  one  you  most  want  to  resolve!  

What  has  this  issue  cost  you  or  how  has  it  impacted  you?  Your  business?  Others?  (Be  specific  and  quantify  it  if  possible  with  numbers,  dollars,  hours)  

If  this  issue  didn’t  exist  or  was  instantly  resolved,  what  would  you  be  able  to  accomplish?  How  would  your  life  or  business  change?  

What  is  ONE  action  step  you  can  take  to  move  forward  on  this  issue?  

WHEN  will  you  take  it?  

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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MY  SELF  BREAKTHROUGH    Choose  one  glaring  issue  from  your  list  of  tolerations  and  write  it  down.  

What  has  this  issue  cost  you  or  how  has  it  impacted  you?  Your  business?  Others?  (Be  specific  and  quantify  it  if  possible  with  numbers,  dollars,  hours)  

If  this  issue  didn’t  exist  or  was  instantly  resolved,  what  would  you  be  able  to  accomplish?  How  would  your  life  or  business  change?  

What  is  ONE  action  step  you  can  take  to  move  forward  on  each  issue?  

WHEN  will  you  take  it?  

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________  

 

CREATE  IMPACT  EVERYDAY!!!    

   

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