friday lunchtime lecture: how can local government deliver better services with fewer resources...
DESCRIPTION
Ben Unsworth explains why data is our next opportunity in the evolution towards a democracy that is less ideological, and more entrepreneurial, collaborative, interactive, and performance-driven – a Public Sector that is about results and better outcomes for citizens.Audio from this talk can be found here - https://soundcloud.com/theodi/friday-lunchtime-lecture-how-can-local-government-deliver-better-services-using-dataTRANSCRIPT
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How can local government deliver better services with fewer resources using data?
Ben Unsworth, Data Solutions Engineer @benunsworth
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Socrata Overview Seattle-based software-as-a-service provider with a global presence
Founded in 2007
Global leader in open data and government performance management
150 customers
Focused exclusively on a cloud-based platform that democratises access to government data in order to:
Transform government Improve resident engagement Increase transparency Fuel innovation Make data-driven decisions Improve operational eciency Promote economic development
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Local Government in the UK
400+ local authorities
113 billion on local services
County Councils, District Councils, Metropolitan Councils, Unitary Authorities, London Boroughs, Fire & rescue
Rising demand and austerity
An overview
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Local Government in the UK
Elected Councillors and Employed Sta (Ocers)
Executive Governance arrangements
All Councillors sit on Full Council
Scrutiny function
Council governance
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Recent history of performance management in local government
2000 Best Value: focus on process and performance
2002 Comprehensive Performance Assessment (CPA)
2008 National Indicator Set (NIS)
2009 Comprehensive Area Assessment (CAA)
May 2010 CAA ends and March 2011 NIS abolished
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Where are we now? A transformation is taking place
Openness and Transparency are winning
Civic engagement is being redened by access to data
Service design & innovation are taking shape
Data-driven decision making & outcomes that focus on communities
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Improves Transparency
Builds Public Trust
Strengthens Citizen Engagement
Reduces Operating Costs
Foundation for Data-Driven Decisions
Promotes Economic Development
Why Embrace Open Data as a Strategy?
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Open Data Oers a Measurable Impact
Increase in the speed of delivering digital information
Improved quality- of-life services
Information products that contextualise the data experience
Increase in accessibility of organisations information
Improved data ow to stakeholders
Empower local civic ecosystem
Public recognition of eort to be open and transparent
Cross-department and organisation data sharing and collaboration
Leverage valuable data assets to support data-driven decisions
Improved Services
Rapid Innovation
Better Government
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Data-driven Government in the USA
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The Evolution of Data-Driven Government
CompStat NYC Police
CitiStat
Baltimore
StateStat Maryland
GovStat New York City Edmonton (Canada) Kansas City San Mateo Raleigh Baltimore Washington Maryland Hawaii
2013 2006 1999 1995 2014
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1. Accurate and timely intelligence: Know what is happening 2. Eective tactics: Have a plan 3. Rapid deployment: Do it quickly 4. Relentless follow-up and assessment: If it works, do more. If not, do
something else.
NYCs CompStat Programme Four tenets of success
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MARYLAND STATESTAT WAR ROOM | 14:00
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Maryland StateStat: Results
#1 Public Schools for 5 Years in a Row
Violent crime levels driven down to 30-year lows
#1 State for Entrepreneurship and Innovation US Chamber
100% of all jobs lost in the recession recovered
1 of 8 states to maintain its AAA Bond Rating every year of the
recession
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1. Curate data and inform people about the government conversation 2. Let developers access the data and allow the ecosystem to ourish 3. Nurture a collaborative environment where data analysts talk with the
government and developers, and everyone understands the big picture to take risks and set ambitious goals
Maryland lit the fuse for the Stat approach Three guidelines for open performance management
In order to drive eciency and make the right decisions for citizens, we needed to understand which services were the most valuable. The answers were in the data.
Beth Blauer, Beyond Transparency
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What does this approach look like for a local authority in the UK?
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West Sussex County Council Project goals
Support delivery of Future West Sussex Sharing information in a way that helps people
engage and understand
Accountable to residents Speed up reporting use data to drive decisions
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Essential Elements of a Data-Driven Approach
Set Goals Openly and Transparently
Conduct Regular Data Collection and Analysis
Measure Progress Openly and Transparently
Intuitive, easy-to-use technology for setting goals and tracking results
Create a Resident Local Authority Feedback Loop
Make the data open
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Find Us!
www.socrata.com
Follow Us!
@socrata / @benunsworth
Friend Us!
facebook.com/socrata
Watch Us!
http://www.youtube.com/user/socratavideos