frequently encountered errors idaho state department of education october 20, 2011
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Idaho Instructional Management System2
Error #1: Incorrect ADFS selection
Frequently Encountered Errors
https://isee.sde.idaho.gov
You must select SDE, unless you are from the Meridian School District. If you select the Meridian School District in error, you will automatically receive this message.
Remedy: Go to https://isee.sde.idaho.gov
Click on SDE. Click on “Continue to Sign in”.
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Error #2: No Registration
Frequently Encountered Errors
https://isee.sde.idaho.gov
Idaho Instructional Management System4
Error #2: No Registration
Frequently Encountered Errors
Password Box is empty.
Message below indicates the User Name or Password were incorrect.
Remedy: Click on “Registration” link to begin registration process..
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Error #2: No RegistrationCreate an Account
Frequently Encountered Errors
3 Type the security words in the box.
Click on “Create” to process your information.
In the User Name box, enter your email address. This is typically the school district issued email address.
In the Name box, enter your name.
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Enter a password that is at least 6 characters in length. It must have an upper case letter, lower case letter, a digit, and symbol.
Type the password again for confirmation.
Select your District or organization from the drop down menu.
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Error #2: No RegistrationCreate an Account
Frequently Encountered Errors
After clicking on “Create”, you will see this message.
It informs you that SDE has sent you an email. In this email is information necessary for the registration process.
Go to your email account listed in your registration.
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Error #2: No RegistrationCreate an Account
Frequently Encountered Errors
This is a copy of the email you will receive from SDE.
Click on the “Verification” link to continue with the registration process.
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Error #2: No RegistrationCreate an Account
Frequently Encountered Errors
After clicking the Verification link, the system will provide you with this confirmation message that Registration has been completed.
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Error #2: No RegistrationCreate an Account
Frequently Encountered Errors
Select SDE, unless you are from the Meridian Joint School District.
Click “Continue to Sign In”.
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You should now be able to log in.
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Error #3: No Password
Frequently Encountered Errors
Password Box is empty.
Message below indicates the User Name or Password were incorrect.
Remedy: Click on the “lost your password” link to reset your password.
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
After clicking on Request New Password, you will be directed to this page.
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Data enter the security words shown in the box.
Click on “Request New Password”.
Enter your User Name (typically your school district email address).
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
After clicking on Request New Password, system will send you this message indicating the request was received.
You will need to access your email account to complete the New Password Process.
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
This is a copy of the email sent to you.
Click on the “Reset Password” link.
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
After clicking the “Reset Password” link, you will be directed to this page.
Type in your school district email address in the Login Name field.
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Type in a new password and confirm the password by entering it again.
Click on “Set Password”.
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
After resetting the password, you will receive this message from the system confirming your password has been reset.
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Error #3: No PasswordRequest New Password
Frequently Encountered Errors
Select SDE, unless you are from the Meridian Joint School District.
Click “Continue to Sign In”.
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You should now be able to log in.
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Error #4: No Admin Tool Authorization
Frequently Encountered Errors
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User logged on however does not have authorization to the Admin Tool (Not listed under “My Applications”.
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Error #4: No Admin Tool Authorization
SDE needs signed authorization from the Superintendent
Contact SDE Support to have appropriate roles assigned
http://www.sde.idaho.gov/site/isee/docs/Access%20Authorizations%20Feb%201%202010.pdf
Frequently Encountered Errors
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2 Authorization form needed by SDE.
Remedy: Obtain Authorization and send form to SDE.
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Error #4: No Admin Tool Authorization
Frequently Encountered Errors
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Admin Tool Application listed under “MY APPLICATIONS”. Click on heading to be directed to Admin Tool Application.
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Error #5: Not Logged OntoAdmin Tool Application
Frequently Encountered Errors
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This is the Administration Tool Home Page. It states Administration in upper right hand corner, as well as states, “Welcome to Administration”.
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Remedy: Click on “Log On” to be logged onto the Admin Tool application.
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Error #5: Not Logged Onto Admin Tool Application
Frequently Encountered Errors
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User Name in upper right hand corner indicates User is logged onto Admin Tool.
Admin Tool functions are now listed on left hand side.
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Assistance
SDE IT Support Desk Email:
SDE IT Support Desk:
208.332.6923
Frequently Encountered Errors