FREQUENTLY ASKED QUESTIONS

What is Zapper?

Zapper is a mobile appthat allows you to payyour bill by simplyscanning the QR codeon the screen, with yourSmartphone.

Is Zapper safe?

Oh yes!Zapper uses militarygrade encryption toensure that no onecan get your carddetails. Your carddetails aren’t storedon the phone, and noteven we can see thePIN that you set up inthe app.

How do I downloadthe app?

How do Iscan to pay?

These are the Bank Cardscurrently accepted.

Go to your app store,search for Zapper andselect download.

If you’d like to add extrasecurity, it’s as easy assetting up your PIN in yourZapper settings in the app.Remember your PIN,and to apply it to allactions.We can’t see your PIN, ever!

Make sure that:1. Your app is verified with your PIN that we have sent to you.

2. Your profile is complete and your card details are loaded.

3. Turn off your wifi.

4. If you’re not sure, call us on 087 150 1001

You can get R25 off your first transaction!Here’s how...

All first time Zapper users get R25 off on theirfirst purchase.

If you did not get your R25 off, please contactus on: 087 150 1001

How do I add a PINto my Zapper?

Why is my paymentdeclining?Open your Zapper app,

and select Scan fromyour home screen.Hover your phone overthe QR code, and followthe steps after youhear a beep.

YOUR FIRSTTRANSACTION

WHEN YOU USE YOURSMARTPHONETO PAY YOUR BILL

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HOW TO DOWNLOADAND OPEN ZAPPER.

Search for ‘Zapper’In your Mobile App Store.

Download Zapper,it’s FREE!

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3Open Zapper

Select registerCreate your profileand Securely add your card.

HOW TOSET UP ZAPPER.

ProfileComplete your profilein ‘My Account’.

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Load your Card infoand create yoursecret password.Safe and Secure.

2

Time to use ZapperScan, Pay & Go!

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HOW TOUSE ZAPPER.

Select ScanIn the Zapper menu.Scan the QR Code.

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Add a tipSelect your cardTap the button to Pay..

2

Receive aPayment Notificationvia email and in yourZapper history box.

3

SCAN PAY GO

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