FREQUENTLY ASKED QUESTIONS October 29 – November 1Amway Grand Plaza Hotel, Grand Rapids, Michigan

1. When are official invitations being sent out for the October 2013 Amway New Platinum Conference? Qualifying new Platinum Independent Business Owners (IBOs) will receive their official invitations by email in August 2013.

2. If I am invited to attend the Amway New Platinum Conference and can’t come, can I attend the next conference?The Amway New Platinum Conference has been developed with a focus specific to those Independent Business Owners (IBOs) that have recently reached the Platinum level. To make the most of that achievement, we strongly encourage IBOs to attend the conference as soon as they are invited.

Platinum IBOs who qualify and are approved for the first time will have the first opportunity to register for the next program. Any remaining spots will be made available on a first-come, first-served basis to those who were not able to attend the previous conference. After three invitations, if you have not attended, you will be removed from the invitation list. Your best opportunity to attend your Amway New Platinum Conference is to register for the first conference to which you are invited.

3. How do you qualify for Amway New Platinum Conference? For complete details on qualification, please refer to the current Growth Incentives Brochure. Log in at Amway.com and search “Growth Incentives Brochure.”

4. Whom do I contact if I did not receive an invitation to Amway New Platinum Conference and should have? If you qualified as a new Platinum this past year and have not received your official invitation, contact Amway Special Events at 800-365-9276.

5. How do I register? It’s simple! Once you receive your official invitation by email, you can register online. If you are experiencing technical difficulties, please contact Amway Special Events at 800-365-9276.

6. How do I book my flight? Amway Special Events must book all qualified IBOs’ airline tickets. If you have a need to book your own flights, please call Amway Special Events at 800-365-9276 to get your airline ticket allowable amount and the appropriate flight reimbursement form prior to booking your own flight.

7. Can I book my own airline tickets? Upon completion of your registration, Amway Special Events will automatically book your flights. If you have special ticket requests or would like to book your own airline ticket, please select “I have booked my own flights” or “I would like to contact Amway Special Events to book my flights.” By choosing this selection, your flight will not be booked until you contact Special Events. Please do so after you complete registration.

8. I live near Grand Rapids and would like to drive to the Amway New Platinum Conference. Can I be reimbursed for mileage? Yes! Reimbursement forms will be available at the Hospitality Desk. Stop by when you arrive to complete your form so you may be reimbursed in a timely manner. Please note that reimbursement of mileage or parking will not exceed the air allowable amount for the Amway New Platinum Conference. Your mileage reimbursement will be included in your monthly bonus payment six to eight weeks following the conclusion of the Amway New Platinum Conference 2013.

9. Can I arrive early or stay later for Amway New Platinum Conference?We will do our best to accommodate pre- and post-conference extensions. Please contact Amway Special Events at 800-365-9276 if you would like to extend your stay. Keep in mind that you are responsible for the cost of any additional hotel nights incurred if you extend your reservation. You will also be responsible for your airport/hotel transfer.

10. What is the cancellation policy for Amway New Platinum Conference? We will do our best to accommodate schedule changes. However, if you cancel your trip, you may be responsible for any fees incurred for cancellation should you choose to reschedule for a future conference. Amway will pay for only one New Platinum Conference per qualified IBO per business (up to two IBOs per business). Both IBOs must attend the same conference. This policy applies to “no-shows” as well.

11. Will child care be available at Amway New Platinum Conference?Child care is not provided as part of New Platinum Conference. The hotel concierge can provide a list of local resources you can contact for child-care services. Amway will not provide child care and cannot speak to the references provided by the hotel.

12. Will all our meals be included during Amway New Platinum Conference?Amway typically provides at least two meals per full program day during New Platinum Conference. Please check your event schedule for specific details. If an activity is labeled “on your own,” this means that your meals and activities during that time will not be provided to you by the program.

13. Will vegetarian entrées be available at the meals?Yes, vegetarian options will be available at every meal provided. Please make note of specific dietary restrictions when you register online.

14. Is the hotel handicapped accessible?Yes, the hotel and all meeting rooms are handicapped accessible. Appropriate seating will be provided, too. If you require a handicapped accessible hotel room, be sure to make your request in the special needs section of your online registration. If you have questions, please call Amway Special Events at 800-365-9276.

15. If you do not want to attend the group meals or buffets, will your restaurant meals or room service be covered by Amway?Sorry, but no. Meal expenses incurred outside of the planned meals will not be covered by Amway. We urge you to attend the group meals. It’s a great time to mix and mingle with fellow IBOs.

16. What will the weather be like in Grand Rapids in October?Toward the end of October, the average high temperature is about 56ºF and the average low temperature is about 37ºF. Because evenings may be cool and meeting rooms are often air conditioned, it is recommended that you bring a jacket or sweater.

17. What is proper attire for the Amway New Platinum Conference?Attire for most of the activities such as the Business Meetings, Educational Sessions, and sales profitability breakouts is business casual; for the group activities, more casual apparel is acceptable. We recommend business or semi-formal attire for the Recognition Celebration on the final evening.

18. Are we required to attend all the meetings and workshops at Amway New Platinum Conference?Amway New Platinum Conference is designed to help you build your business, therefore you are expected to attend all presentations, training, activities, and business-related functions. In addition, Growth Incentive credits may be applicable to certain business-related functions.

19. Will there be prize giveaways during Amway New Platinum Conference?Yes, there will be prize giveaways during Amway New Platinum Conference meetings. Be sure to attend all meetings and workshops. You wouldn’t want to miss the chance to win! Portions of amenities, gifts, prizes, and activities may be reported as taxable income.

20. Who do I call if I have additional questions? Should you have any additional questions or concerns, please contact Amway Special Events at 800-365-9276.

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21. Will interpretation and translation be provided in my language? Language assistance will be provided for all languages indicated through registration. When registering, please indicate which language you will require onsite.

22. My primary residence is outside the U.S. How do I find out if I need a passport or visa to enter the United States?Visit travel.state.gov to learn about passport and visa requirements for entering the U.S. from your country of residence.

23. If I do require a visa to enter the United States, where can I find the information necessary to obtain one?Please contact:

Canadian Citizen Tracy Castillo, Sales/Customer Support Administrative Assistant519-685-7776tracy.castillo@amway.com

Dominican CitizenRafael Peral, Sales Advisor809-372-5587rafael.peral@amway.com