Social Innovation on Public and Social Services Delivery – French Study Report Back 2017

9-16 October 2017

Presented by: Ms. Iris Chan Project Manager, ,

Social Enterprise Business Centre, HKCSS

Ms. Nora Wong Unit In Charge

Group & Community Work Unit, HKSKH Lady MacLehose Centre

Mr. Ho Chung Ho Service Supervisor

Yau Tsim Mong Integrated Service, The Salvation Army

Mr. Foster Lam Service Director (Education & Employment Service)

Hong Kong Young Women’s Christian Association

Ms. Emily Lee Service Director (Youth, Family and Community Services)

Hong Kong Young Women’s Christian Association

Itinerary

Date Name of Organisations/Projects Description

9 Oct Reconnect i-clouding and database business that served homeless

10 Oct Groupe SOS and Le Comptoir de L'innovation Leading SE in France & Social Impact Assessment

Le Comptoir Social Innovation Incubator for Young Entrepreneur

11 Oct Déclic For juvenile delinquents

Halte-Garderie Arc-en-ciel Nursery

Petit Bain (Dinner) 1st restaurant that can be assessed by impaired mobility and hearing

12 Oct Hôpital Jean Jaurès Palliative, rehab (geriatrics) e.g. end of life campaigns

Altermundi Retails of Ethical , social and environmental quality products

13 Oct Centre Recherche Théâtre Handicap Theatre performance training for handicapped

Le Pari Solidaire Intergenerational housing agency

COSI Network Intergenerational housing network

14 Oct Marché biologique Saint Amand Community development and sustainable life

15 Oct Brocante du dimanche St-Michel Flea Market for local and low income

16 Oct Darwin Camp and Nursery Le Campement Social Innovation Incubator and co-working space for business start-ups

Groupe SOS core principles:

1. Profitability is not banned – it is a

condition to offer sustainable

solution to a growing number of

people

2. No individual shareholders –

everything is reinvested in the

activity

3. Executive pay is limited to a 1/10

scale

4. Constant focus on quality of

services

Strategy/ Method:

A mix business model based on

public and private funding

Turning classical business tools

into scaling tools for non-profit

activities

Background

● 2014 adopt Social and Solidarity Economy (SSE) law, which provides regulatory framework to traditional SSE

organisations and new social enterprises

● SSE law facilitate access to social investment funds for social entrepreneurs, e.g., (NovESS- investment

amount to SE vary from 100,000 -5,000,000 €)

● Management of Groupe SOS is a mix business model based on public (government project, european funds,

etc.) and private funding (private foundations, impact investing, social business and loans from credit

institution)

Variety of legal statuses in French hospitals

Public

secto

r

62%

Non

-pro

fit pri

vate

14%

Fo

r-pro

fit pri

vate

24%

Value of Hôpital Jean Jaurès 1. Equal access to sanitary care

Social security (10%) Undocumented migrants (6%) No discrimination: race, politics, ages, etc.

2. Patients Voice Patient personal project Patient committee Satisfaction

3. Family and relatives on site: Patient and family project 150 beds(40 palliative, 20 virology, 30 hematology, 33

rehab, 27 geriatrics) On-site accommodation and leisure rooms for patient and

her/ his family. Specially designed living spaces dedicated to patient needs

HR – Quality of life at work

1. Support and accompany the teams Training, yearly checkpoint, transfers, social services

2. Promote Dialogue Work council, information service and hospital

project, quality groups, referendum

3. Prevent damages to health Prevention committee, physical and relational

training, psychological support and regular facilities

maintainness

An online.

Reconnect

An Online Document Hosting

Service for people in

precarious situations,

homeless or undocumented

who are connected to social

structures or centres

What is it?

An associative start-up launched in September

2015, with a mission to use new technologies to

promote social inclusion.

Develop the Solidarity Digital Safe service

to facilitate the daily routine and life of homeless

people who gain independence and recreate links

to society

Background

In France, there are more than 140,000 people without personal homes.

“Vulnerable people are at constant risk of losing their identity documents (i.e. identity cards, life

cards, work certificates) or having them stolen”.

“We know that for these people, losing their identity papers or having them stolen effectively

means losing their access to their rights (RSA –Revenue Solidarity Active, etc.) and, eventually,

not even being recognized by social services anymore”.

“It is also a problem for social workers. We know that social workers spend around 30% of their

time helping users reapply for identity documents, that will often be lost or stolen again

somewhere down the line”.

posted by FEANTSA by the Reconnect Team

Create an online account with a social centre/structure ( Reconnect Relay)

How does it work?

Create an online account with a social centre/structure ( Reconnect Relay)

How does it work?

Network social structures as Reconnect centres ●Social care structures are customer targets of Reconnect

Using Reconnect, social structures can facilitate the sharing of information and documents between the

homeless and their social advisors to boost administrative and social procedures.

• 150 agencies have Reconnect services now in mainland Paris and overseas

i.e accommodation and resettlement centres (CHRSs), university hospitals (CHUs), nursing beds in

homeless shelters (LHSSs), solidarity and integration centres (ESIs), acute care nursing beds in homeless

shelters (LAMs), etc.

• Accompaniment : the technical solution is accompanied by support tools (Scanners, reference

document, guides) and communication (membership cards, posters) and a set of support services to use:

workshops demonstration, scanning and handover of the safe for the beneficiaries.

How does it work?

Innovative tools

•Digitization and storage in one step: the service is used from public computers

available in social structures.

•All documents and contacts (i.e notes with useful addresses or a shared calendar)

will be sent directly to the personal safe, not stored even temporarily on the

computer used for scanning.

•Reminder of appointments and events by SMS

• the Reconnect Pro mobile app, available on Android

using CamScanner technology, which allows scanning documents from a smart

phone.

What did we learn?

❑ identify specific needs of the homeless

and social care structures

❑ address specific needs by a concrete

solution (use of technology)

❑ A potential sustainable business model:

expand its service to public sectors (i.e

hospitals and other governmental units

❑ To what extent would this model be

workable for homeless people in Hong

Kong?

CoSI Network

Intergenerational solidarity living

Background:

Created in 2005 after the heat of the heat wave of 2003, in order to

address a problem of the isolation of the elderly and the insufficiency of

short-term housing for young people.

Mission:

foster the intergenerational link and social cohesion between young

people and seniors through cohabitation

Aims:

●to address a problem of housing shortage of young people

●to prevent isolation of the elderly with a secure social connection

One idea: a common desire for conviviality and mutual assistance

Process applications and match pairs

Targets: Young people between 18 and 30 years old (welcome those who are students, trainees or workers)

Two Formulas:

Charter friendly formula: 200-250 euros/mth (can be up to 600, depending on location, facilities,etc), you have no

obligation of attendance in the evening, at night and on weekends.

Charter solidarity formula: Free rent, 50 euros for seniors’ expenses, requires a greater presence in the evening, at

night and on weekends. (**the right: 2 full weekends a month ,2 evenings a month (the return time is free but you

have to go back to sleep),half of the small school holidays ,the entire Christmas holidays)

does not substitute for home care or personal care services , but consists of a passive watch and small services

rendered everyday: e.g. take out the trash, close the shutters, take out the dog, a small race, etc .

●Meals, electricity, gas, water are excluded and paid by young people

How does it work?

Old people: over 55 years old(man, woman, couple)

●contribute to a "family" spirit and conviviality and to the youth’s success

in their studies or building his future.

Membership: Both youth and seniors pay 250 euros per year as

membership fee to the association

●About 55% of the cohabitations are carried out according to a formula

supposing a compensation of occupation and 45% according to a free

formula.

●Contract length:1-2years (general over a period of 10 months)

●Average length of cohabitation: 8 months

●Average age of binomials:71 yrs vs 25 yrs

How does it work?

To network member structures

e.g. La Logitude (southern France), Le Pari Solidaire (Paris)

●The CoSI Network brings together associations dedicated to intergenerational housing but also

organizations wishing to develop / carry a project of this type.

● It coordinates structures that share common values by support structures to improve the regulatory

framework, monitoring, spreading good practices and spin-offs.

●In 2016, there are 30 support structures for non-profit or public private intergenerational cohabitation

in the Network. Their role is to connect a young person looking for temporary housing with a senior with

a room, to ask a frame and to accompany the cohabitation.

How does it work?

● For the CoSI network, it has been adopted by more than 10,000 people.

● More than 1100 young people and seniors have signed an agreement between

January 1 and December 31, 2016.

● Offer affordable housing for the young : It helps to fight against the under-

occupation of housing, and financially support the mobility of young people

in precarious situations , the success of their studies and their integration

into working life .

● Offer additional income for seniors: allows seniors to stay at home to

maintain a secure social connection , fight against isolation and provide them

with additional income.

Social impacts

What did we learn?

❑ Address specific needs with a specific social

solution

❑Optimize the energy aspect and resource in

society

❑ A potential sustainable business model: source

of income generation (membership fees from the

youth, seniors, member structures and sponsors.

❑Key success factor: importance of target

selection

❑To what extent would this model be workable in

Hong Kong?

Le Centre Research Theatre Handicap(CRTH) What is it?

A cultural structure created in 1993. Originally this is a theatre company, its constant

questioning about equal access to theatre and culture in general. They have developed many

tools, services and support for accessibility. Since 2015, the CRTH has joined the SOS

SOLIDARITES Group. With the support of The Ile-de-France Region, the City of Paris, as well as

many private partners, the CRTH is carrying dual expertise of culture and accessibility.

Aim: To promote access for all to culture and in particular to disabled people

Services: 1. Research and experimentation, provide documentary resources and multimedia

2. Provide public education, training and workshops on drama, music and social inclusion

3. Rehearsal room for training and well equipped theatre for performance and culture

4. School of theatre and artistic practices (ACTE 21 School)

5. Provide consultation, services e.g. audio support, subtitle services and sign language, and

proposal for physical setting for accessibility

6. Image Blowers: Espace Lcare, Museum of Art and History of Judaism and street arts festival of

Nanterre

7. Advocate digital accessibility

ACTE21

1. Founded in 2004

2. An inclusive school

3. For offering inclusive arts education in ordinary settings

4. A team composed of artists, trainers and pedagogical referents

5. Can provide master-classes, meetings and educational outings

6. Organize cross paths to enrich the school’s educational and artistic offer

and to promote inclusive education and artistic creation, a common artistic

project

7. Organizing performance, a Cabaret projects

8. Offer cultural routes and workshops dedicated to medic-social, health and

educational structures

9. Provide inclusive workshops for all

Early Childhood in France ●Over 74000 children under 3 live in Paris

●Over 70% of children attend collective daycare facilities

●Each daycare centre costs between €14000-16000, this is paid by

parents(20%), the (CAF, the family social benefits fund in France)

(40%), and the municipality or the parent’s company (40%)

●The price paid by parents depends on their income and the number of

dependent children

●This sector is heavily monitored (food, hygiene, facilities, number of

adults per child)

Crescendo and the Arc-en-ciel Daycare Centre

Rainbow Daycare, a nursery

Missions:

To develop and facilitate young children in becoming in various aspects such as

educational, preventive and social aspects ; to correspond to the needs of the

neighborhood; to be a place of equality; to support parents

Services:

Daycare services for 22 children (aged from 14 months to 4 years) and their family;

from 8:30am to 6:00pm, manpower ration is 1:6

Two types of reception: 1. 2 or 3 days a week, full time

2. Half day

Activities offered: thematic activities, workshops and free games

Staffing : 1 early childhood framework, 2 educators of young children, 1.5 educational

assistant, 1 child care assistant and 1 child agent, 1 nurse on a regular basis and 1

psychologist and doctor on an ad hoc and monthly basis

Impact

●Significant numbers of low income families

●Specific action of parental support: social integration and job search

support, café-parent, informal support meet-ups

●Good connections with the neighborhood, partnerships with local actors

●Specific support for children with behavioral problems

●To become a professional integration daycare centre

Déclic ~ Sound of Click Mission

To help the young people to move out their usual context to improve their

personal situation by facilitating them to build their place as a young adult

Targets

The Paris magistrates and the services of the Social Assistance to the

Childhood and the Judicial Protection of the Youth which seek a place of

placement for young people from 16 to 21 years already followed by the

educational service.

Capacity : 30 youths

Letter of motivation written

by the youth when they

admit to Déclic

Services

1. Déclic rents the apartments in Paris for them and provides them

daily expenses (€70 @ week). The youth should plan the weekly

budget beforehand;

2. The staffs includes psychologists, educators, social workers visit

them regularly at Déclic, their schools or workplace, and families.

Even though nanny will teach them how to be independent.

3. Workshops, recreational programs and activities are organized in

the day centre for the various purposes.

Finance

The subsidy to the youth is mainly funded by City of Paris Government.

Totally, €1.5 million per year.

Staffing 1 Director

1 Chief of service

5 Social workers

1 Psychologist

1 Secretariat

1 Nanny

1 Engineer man

Every staffs, even nanny are the

role models,

Exit

● The youths have to exit when reach aged 21

● There is no guarantee that they get job and flat when exit.

Outcome

● The successful rate is high. Only rare cases have runaway.

● The youth autonomy and their potential is developed.

● They are more confident and peaceful to face situation, they have

changed their behaviors as well.

Impact

●More regions in France adopt this model

LE COMPTOIR ~ “Bar Table”

Aims

1. Help young entrepreneurs to multiply their chances

of success;

2. Contribute to the dynamism of the ILE-DE-FRANCE

REGION’S startup ecosystem

3. Create jobs

Staffing

3 full-time staffs

● organize trainings and workshops

● liaise and network experts and corporates from

different industries to provide training,

consultation…etc,

Financing mode ● Fully supported by GROUPE SOS

● Rent is free for startups

● LE COMPTOIR does not provide any monetary

support to start-ups

● Invest to potential startups

Services

● 20-30 years old young entrepreneurs are selected

● 12 months of incubation

● 20 Start-ups per year

Impact after 4 years of existence

●4 batches of startups

●80 Startups

●224 Jobs created

●18 Millions Euros raised

● An initiative of the SOS GROUP

● Aim: Offers alternative consumer model committed to responsible trade

● What it does:

- an ethical shop offering fair trade fashion and decoration

- Now have 5 shops in Paris and an online store

● Products

- Decoration

- Fashion

- Child

- Brands

- Newspaper

Transparency and product information

Upcycling Product Sharing Solid Manufacturing

Fair Trade

Handicrafts

European manufacturing Made in France

Renewable materials

Ethical fashion Organic cotton

Social Impacts

● Insertion by economic activity : Job Creation Since 2003, we have accompanied 21 people in their access to a permanent job. In addition to

professional training, employees receive additional customized training. They are monitored by the

SOS Group Insertion Platform.

● Eco-designed shops In 2010, we put in place an eco-designed layout chart for our stores. Marmoleum flooring, eco-

label paints, ecological meditation furniture, low consumption lighting, impact plating with less

volatile organic compounds ... This innovative concept has earned us the Janus du Commerce, a

prize awarded by the French Institute of Design to the signs seeking to "humanize" the commercial

exchanges, as well as the R Award of the responsible point of sale, awarded by the Club Génération

Responsable® .

Petit Bain

What it is: Restaurant/Performance venue/Floating boat Aim: Provide a space that can be undertaken differently; Allow business integration through economic activity What it does: 1) Welcomes people with reduced mobility and those who are (near-)deaf 2) Space for learning e.g. concerts, workshops Income paths: 1). Catering 2). Venue rental e.g. for conferences 2) , conferences

Coworking Space for

200+ companies

46 Associations

The biggest Organic

Restaurant in France

Outdoor Space – Skate park

Darwin Camp

● Established in 2010, Evolution Group borrow 10 million euros

for a total of 14 million of investment

● Today: over 20 million euros invested for land acquisition and engineering renovations

● 10,000m2 of buildings (mainly two military camps and outdoor area)

● Core elements:-

1. Coworking Space for over 200 companies – eco-responsible and pleasant working

environment to boost creativity and projects growth

2. 46 associations with 5000 members and 15,000 users (temporary occupancy permits)

eg. Cross fit, emmaus, bike polo, music rehearsal studio

3. The biggest organic restaurant in France and the organic grocery store

4. Outdoor area ; skate park, other special projects and events. eg. Darwin Ocean Climax Festival

Learning

● Social innovation is to change the way things are done to meet the challenges facing society

● Social enterprise itself is a social innovation as it blurs the traditional boundaries between the private, public

and not-for-profit sectors.

● Social enterprises incorporate the social motivation of the charity sector, the business approach of the private

sector and commitment to deliver outstanding public services.