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January 2020 Freddie Mac Learning

Freddie Automated Servicing Transfer®

Desk Reference

Overview

Freddie Automated Servicing Transfer® (FAST®) standardizes and simplifies the transfer of loan documents from

Sellers to Servicers. FAST frees Sellers from managing multiple requirements and processes by assuming the

responsibility of maintaining the transfer requirements, delivering files accordingly and ensuring a secure transfer

that protects borrowers’ personal information. With FAST, Servicers receive loan documents and data from a

variety of sellers through a single platform that ensures loan files meet pre-defined requirements and digitally

extracts data elements necessary to service loans.

FAST standardizes and simplifies the transfer of loan documents from Sellers to Servicers by transforming digital

images into searchable, comparable data elements through Optical Character Recognition (OCR) technology. OCR

extracts and structures loan file data and delivers it via Secured File Transfer Protocol (SFTP). Through FAST,

Sellers must deliver the servicing documents (file) to the Transferee Servicer no later than three business days

after the Freddie Mac Funding Date.

Before You Start

Before you can start using FAST, you must successfully install and launch a user-preferred SFTP client to transfer

files between the remote systems. There are many SFTP clients to choose from and Freddie Mac does not

mandate or recommend a specific SFTP client.

If you use WinSCP as your preferred SFTP client, see Schedule 1 of this document for important instructions on

configuration updates (to remove the .filepart extension).

After you have selected and successfully installed an SFTP client, you are ready to connect to the FAST tool to

upload documents from your local site to the Servicer’s remote site.

NOTE: A File Transfer Protocol (FTP) client is ineligible for use with FAST as they are not secure across

networks; ONLY SFTP clients can be used.

The FAST tool is only available for transferring loan files to Freddie Mac approved Servicers participating in Cash-

Released XChangeSM and Co-Issue XChangeSM executions.

This desk reference contains basic requirements on how to upload files through FAST, and how to forward

missing documents to the Servicer.

Getting Started

The instructions below outline how to securely upload imaged documents to the FAST tool, regardless of which

SFTP client you use. Your organization will receive a company-level user identification and password to access

and use the FAST tool.

NOTE: If you need to reset a password, send an email request to [email protected]. In

return, you will receive an email from Freddie Mac within 24 hours with your new password. For

immediate assistance, you may also contact the Customer Contact Center (800-FREDDIE).

Connecting to FAST

Once you have successfully installed and launched an SFTP client, follow the steps below to connect to FAST:

1. In the Host textbox, type in freddiemac.loanlogics.com.

2. Enter your company-level User ID/Name and Password.

3. For the Port field, enter 22 and click Quickconnect or Connect, depending on the SFTP client you use.

https://sf.freddiemac.com/tools-learning/freddie-mac-learning/overview

mailto:[email protected]


Freddie Automated Servicing Transfer Desk Reference

Once successfully connected, the Connected status will display. You will see your local files and the folders for the

Servicer’s in the remote directory. See the example below:

The example below displays the FileZilla® SFTP.

Navigation

Navigating on your Remote site is similar to navigating on the Local site; after you have successfully connected, a

list of files and directories will display. You will see a Local site and a Remote site window, and each will contain

folders and/or directories.

The Local site pertains to your company’s directories and gives you write and/or edit access to the directories

listed.

The Remote site pertains to FAST and, unlike the Local site, users cannot move/modify/delete any of the

directories here. Within the Remote site, users can only add files to the Inbound folder for the servicer they are

transferring files to.

To select folders, you may click the plus (+) or minus (–) symbols next to each folder or double-click the folder to

expand and access subfolders or files, similar to Windows Explorer navigation.

FAST Folder Structure

The folder structure for the Remote site will be slightly different depending on the program that you participate in.

When you sign into the SFTP client, the first folder you see denotes the program you are participating in, Cash-

Released XChange or Co-Issue XChange. This first-level folder contains three additional subfolder levels, ending








with level four. The fourth folder-level folder contains the Inbound folder which you will use to upload your

servicing Zip file(s) to the applicable Servicer.

Refer to the illustrations and table below for a description of each folder and level.

Illustration 1 – Cash-Released XChange only

Illustration 2 – Co-Issue XChange only








Illustration 3 – Both programs: Cash-Released XChange and Co-Issue XChange

Refer to the table below for an example of the Remote site directory and folder hierarchy:

Remote Site:

Folder Level Folder Type Folder Name and Format Folder Purpose

1st level Program

Confirmation

Number.ProgramName

680.Freddie Mac Cash-Released

XChange or 774.FreddieMacCoIssue

Confirms the

program that you

are in

2nd level Servicer’s

Primary Folder

Number.Servicer name_Servicer ID

number

Format example: 22.ABC

Servicer_999999

Allows selection of

Servicer

3rd level Servicer-

Program Level

Number.Servicer name Cash-Released

XChange or Co-Issue XChange

Format example: 22.ABC Servicer

Cash-Released XChange

Confirms the

Servicer-program

selection

4th level Inbound Inbound Accepts servicing

transfer file uploads

Sample upload path: /680.Freddie Mac Cash-Released XChange/76.US Bank_589603/40.US Bank Cash-

Released XChange/Inbound








NOTE: If you participate in both programs, there will be two separate first level folders, followed by levels

two to four as shown in the table above.

Remote Site:

Folder

Level

Folder

Type

Folder Name and Format Folder

Purpose

1st level Program

Selection

Number.[Program]_TransfereeName_TransfereeID

3804.CIX_Freddie MacTest_123456

Allows

selection of

programs

1st level Program

Name

Number.ProgramName

680.Freddie Mac Cash-Released XChange or

774.FreddieMacCoIssue

Confirm the

program that

you are in

Prepare Imaged Files for Transfer

The servicing delivery file must include a fully executed FAST CIX Imaged Document Checklist. The checklist

identifies Freddie Mac documents such as:

• Imaged origination and closing documents as applicable.

• Copies of all documents sent for recording.

• Copies of any documents held by Freddie Mac’s Designated Custodian (such as Note, Riders and Power of

Attorney).

• Miscellaneous Loan Selling Advisor® documents, checklists and forms.

After the imaged documents are uploaded, FAST automatically organizes them in the applicable Servicer’s

stacking order and sends them to the Servicer.

Follow the instructions and requirements in the table below to name and prepare a file appropriately for transfer:

Title Description

Required

Data

• A fully executed FAST CIX Imaged Document Checklist (imaged documents

containing borrower information, Freddie Mac Loan Identifier information and

Seller Contact information).

• All documents listed on the FAST CIX Imaged Document Checklist.

File Type • Must be a Zip file (.zip) that contains one or many imaged documents; all

documents can be in TIFF or PDF format and can be commingled. While

multiple documents can be included in one Zip file, each Zip file should contain

documents for only one specific loan and should not contain documents that

pertain to different loans.






https://sf.freddiemac.com/content/_assets/resources/pdf/fact-sheet/fast/fast-co-issue-xchange-imaged-document-checklist.pdf



Title Description

Zip File

Name Zipped files must follow strict naming conventions. The file name must meet these

specifications in the following order:

• Freddie Mac Loan Number

• Dash (-)

• Servicer Identification Number

• Dash (-)

• End with a specific numbering sequence. (1, 2, 3…etc.). If you upload multiple

Zip files for one loan, number the files in sequential order (i.e., If it’s the first

upload of a file for the specified loan, the number is always -1; if it’s the second

upload of a file for the specified loan, the number is always -2, and so forth).

Multiple file uploads may be caused by missing documents or when forwarding a

corrected document.

Servicer

Information

Cash-Released XChange Servicer Co-Issue XChange Servicer

Name and Servicer ID Number Name and Servicer ID Number

Arvest 120787 Arvest 165745

CMC Funding 194772 CMC 189654

Fifth Third 215192 PNC 152849

JP Morgan Chase 205676

Mr. Cooper 157360

PHH Mortgage Services 212065

PNC Bank 170287

US Bank 589603

File Size There is no size limit.

File

Location Click and drag, or copy and save, the Zip file from your Local site folder to the

Servicer’s Inbound folder in the Remote site. The upload will start immediately.

Uploading Files

After you have named the Zip file and saved it to your Local site, you are ready to start transferring files to the

Servicer. The file upload process is the same regardless of the program you participate in. The steps depicted

illustrate a Cash-Released XChange file upload:








1. Log in to the FAST portal and access the Remote site. Select the applicable Servicer folder and underlying

subfolders until you see the applicable Inbound folder (pertaining to the appropriate buyer). Click on the

Inbound folder to ensure you have selected it.

2. Go to the Local site directory and select the previously saved files that you want to transfer by double-clicking

each Zip file, which will automatically move the local file to the Remote site; or select and drag files to the

Inbound folder location. The number of files selected and the file size will display at the bottom of the

window.

3. A Server/Local File window will display the file transfer progress, elapsed time and time left. FAST does not

provide a report confirming the file upload and transfer occurred. For tracking purposes, Freddie Mac strongly

encourages you to make a screen capture of the upload progress to save for your records.








4. Once uploaded, the file(s) is processed and indexed/organized according to each Servicer’s requirements.

Processed files are received by the Servicer approximately 24 hours after the upload occurs. You can now

upload files to another Servicer or log out of the SFTP client.

You will be contacted by the Servicer within four (4) business days after the file transfer if there are any file

deficiencies.

NOTE: Error messages or notifications will NOT be sent for files that are uploaded incorrectly. If you

upload a file to the wrong folder, FAST will not process the file and the incorrect Servicer will not receive

the file. If this occurs, simply upload the file to the correct folder.

Daily Reconciliation Summary Report

Seller and Servicer will receive a daily reconciliation summary report through the FAST tool. It will contain your

servicing file transfer activity for the most recent 30-day period. The aggregated report is available in .CSV format

and will be available in the Remote site’s Outbound folder at 9 p.m. ET, on Freddie Mac business days. The daily

reconciliation report will display as “FAST-LSA-Recon.”

Access the FAST-LSA-Recon Report

Follow the steps below:

1. From the FAST-Remote site, click the Outbound folder.








2. The FAST-LSA-Recon report displays with the most recent report on top. Older reports will display in reverse

date order, beneath the most recent report. You may click the file to open and view or save.

See below for an illustration of the report header columns and a table that describes the column name:

Column Column Name Description

A Freddie Mac Loan # Freddie Mac Loan Identifier

B Seller Loan # Seller Loan Identifier

C Buyer Loan # Servicing Buyer Loan Identifier

D Seller ID Freddie Mac Seller/Servicer Identifier (six digits)

E Buyer ID Freddie Mac Servicer Identifier (six digits)








Column Column Name Description

F Funded Date Freddie Mac Funding/Settlement Date

G Delivery Date Time Date and Time File was Uploaded to FAST

The date and time the file was uploaded to FAST

must occur no later than three business days after

the Freddie Mac Funding/Settlement date shown

in row “F” above.

H Upload Buyer ID Servicing Buyer Loan Identifier

I Upload File Name Name of File Uploaded

J Complete Date Time Date and Time File was Transferred to Servicer

If you have questions regarding the report, contact Freddie Mac’s Customer Contact Center (800-FREDDIE).

NOTE: Be sure to manage the contents of the Outbound folder by deleting older daily, cumulative reports.

The FAST tool will automatically delete reports that are 45-days old.

FAST Tool Hours of Operation and Planned Outages:

Files can be uploaded through FAST at any time; however, if the upload occurs on a holiday or weekend, the files

will be processed on the following business day. For information on Loan Selling Advisor hours of operation or

pricing and commitment hours, please refer to: https://sf.freddiemac.com/tools-learning/loan-advisor/hours-of-

operation.

If there is a planned or unexpected outage, you will receive an email notification from Freddie Mac.

If you have questions regarding system outages, hours of operation or downtime, please contact the Customer

Contact Center (800-FREDDIE).

Submitting Missing or Outstanding Documents

Late and/or missing documents may delay the Servicer in setting up the borrower’s loan for servicing billing and

collection purposes. Such delays can result in RESPA violations. To avoid set-up delays, it is imperative that the

Seller deliver all documents identified on the Document Checklist to the Servicer with the initial delivery file.

NOTE: Original final recorded documents must be forwarded directly to the Servicer and may not be

submitted through the FAST tool.

As noted in Section 4.2 of the Freddie Mac Seller/Servicer Guide Exhibit 28A, Cash-Released XChange Sellers may

be assessed a late fee of up to $500 if they do not comply with the timelines for completing file transfers to the

Servicer. The Servicer will contact you within four business days of a successful file upload, and they will notify

you of any missing/outstanding documents.

You must respond to the Servicer’s notification of missing/outstanding documents within 24 hours and forward

documents as follows:

1. Upload missing/outstanding, imaged documents through FAST.

NOTE: Sellers must utilize this Desk Reference’s procedures to forward outstanding or missing documents

unless instructed otherwise by the Servicer.






https://sf.freddiemac.com/tools-learning/loan-advisor/hours-of-operation

https://sf.freddiemac.com/tools-learning/loan-advisor/hours-of-operation

https://guide.freddiemac.com/app/guide/exhibit/28A



2. Name and number the file with the correct numbering sequence, as outlined in the Zip file name

requirements above. When you upload a subsequent file for the same loan, the second file upload number

should end in “-2” sequence.

3. For each Zip file uploaded, always include a fully executed Cash-Released XChange Imaged Document

Checklist or Co-Issue XChange Imaged Document Checklist that identifies the document(s) being

forwarded.

NOTE: Final recorded documents may not be submitted through they FAST tool. Original, recorded, final

documents must be forwarded directly to the Servicer along with a fully executed Cash-Released XChange

Final Document Checklist or Co-Issue XChange Final Document Checklist.

Resources

Visit our web page to access multiple resources for FAST including:

1. Get Started: Sell Using FAST®

(sign up)

2. Quick links to Cash-Released XChange

3. Training & Resources

i. Videos

ii. FAQs

iii. Tutorial

For questions regarding FAST, contact Customer Support (800-FREDDIE) or your Freddie Mac representative.

This document is not a replacement or substitute for the information found in Freddie Mac Single-Family

Seller/Servicer Guide or terms of your Master Agreement or other Pricing Identifier Terms.

© 2020 Freddie Mac






http://www.freddiemac.com/learn/pdfs/deliver/doc_checklist_imaged.pdf

http://www.freddiemac.com/learn/pdfs/deliver/doc_checklist_imaged.pdf

https://sf.freddiemac.com/content/_assets/resources/pdf/fact-sheet/fast/fast-co-issue-xchange-imaged-document-checklist.pdf

http://www.freddiemac.com/learn/pdfs/deliver/final_doc_checklist.pdf

http://www.freddiemac.com/learn/pdfs/deliver/final_doc_checklist.pdf

https://sf.freddiemac.com/content/_assets/resources/pdf/fact-sheet/fast/fast-co-issue-xchange-final-document-checklist.pdf

https://sf.freddiemac.com/working-with-us/selling-delivery/delivery-options-pricing/freddie-automated-servicing-transfer-fast

https://sf.freddiemac.com/working-with-us/selling-delivery/delivery-options-pricing/servicing-released-xchange-get-started

https://sf.freddiemac.com/working-with-us/selling-delivery/delivery-options-pricing/servicing-released-xchange-executions/cash-released-xchange



Schedule 1

FAST Servicing Transfer Instructions Desk Reference

Configure WINSCP

If WinSCP is your preferred SFTP client, you must disable the temporary file name (configuration(s)) to ensure your

files are successfully delivered to the correct Servicer, on time.

Follow the instructions below to disable the temporary filename defaulted by WinSCP. This will let you obtain the file

naming convention required by FAST.

NOTE: While the FAST login credentials are universal at the organization level, each individual user, for example,

both John Smith and Jane Doe, must disable the temporary file name defaulted by WinSCP. Files will transfer

successfully only for the users who have disabled the temporary file name.

Follow the steps below:

1. After successfully downloading WinSCP and setting up your FAST account, from the home page, click the

Options menu, then click Preferences.

2. From the Preferences menu, go to the “Transfer” section and select Endurance. From the same window,

under "Enable transfer resume/transfer to temporary file name,” click the Disable button, and then click OK.








The WinSCP SFTP client is now configured properly and you will be able to transfer your files timely.




