4 All customers sending or receiving money must complete this section

YOUR DETAILS

First Name Middle Name

Family Name Contact Phone No:

Identification type and number

Place of issue Issue date Expiry date

Address

Postcode Country Nationality

Date of Birth Country of Birth

Occupation Email Address

Purpose of Transaction

• a government agency, taxing authority, or the police?• return an overpayment? • claim an inheritance or prize?• get a job offer or become a “mystery shopper”?• a friend or relative who says they need help?• someone you don’t know, including an online love interest? • get a “guaranteed” credit card or loan?• send “escrow” money to rent an apartment or buy a car, puppy, or anything else?• prove to someone that you have enough money to buy a car or other product, rent a property, or get a loan or credit?

If YES: Stop. Don’t send any money. It’s a scam and someone is trying to steal your money. If you already sent the money, ask the clerk to STOP your transfer right away. Ask if you can get your money back. Never give your transaction reference number to anyone other than the person you intend to receive the money.If you’ve lost money to a scam via MoneyGram, call MoneyGram Fiji

.

Fraud Warning About Your Money TransferKeep your money safe. Answer these questions.Are you sending money to:

TERMS AND CONDITIONS1. INTRODUCTION1.1 The MoneyGram® money transfer service (“Service’’) is provided by MoneyGram Payment

Systems, Inc. (“MoneyGram”, “we” or “us’’) acting through a network of agents, authorised delegates or other permitted entities (“Agents”). These Terms and Conditions along with the Documentation (defined in condition 1.2) used in connection with the Service to which the Terms and Conditions may be included or attached, constitute the entire agreement (“Agreement”) between MoneyGram and you, the individual user of the Service (“you”).

1.2 You must review, fully complete and sign any and all documentation related to the transfer, including all forms, receipts and acknowledgements, (collectively the “Documentation”), in order to confirm that the information contained in the Documentation is full and accurate and in order to be able to use the Service. If you do not, we may not be able to send or allow you to receive the money (“Transfer”). If you are sending a transfer, you must call us if any of the information you provide changes before the recipient (“Receiver”) collects the money.

1.3 By using or attempting to use, the Service in any capacity, you are acknowledging that you (i) accept the terms of this Agreement, (ii) have read the Documentation relating to the Transfer and that the information described in the Documentation relating to the Transfer is accurate, and, if you are the Receiver, you additionally acknowledge that (iii) you have received from the Agent the currency and amount described in this Agreement.

1.4 We do not offer our services in all countries. You can call us, visit our website or ask an Agent to find out the availability of our services, and addresses and opening times of locations offering the MoneyGram service.

2. IF YOU ARE RECEIVING2.1 This Agreement and the Service allow you to receive a Transfer that has been sent using

our Service from an individual (“Sender’’), in a currency and amount specifically designated by the Sender. MoneyGram will not charge you any fees for receiving this Transfer. The Service is available to you only in your individual capacity known to the Sender. You must provide the Agent with valid identification to receive the Transfer and the 8 digit reference number given to Sender at the time of the Transfer (“Reference Number’’). The Reference Number is not always required where other identification means (such as test questions set by the Sender) are utilized. We will not have any liability in the event that the Transfer is disbursed, when and as applicable, to an individual who properly answers a test question, provides a valid identification to the Agent describing such person as the Receiver (even if such identification was false or forged) or provides a Reference Number. To the extent you desire to exchange the Transfer into a currency other than the currency as described in this Agreement, you further acknowledge and agree that any subsequent exchange of the Transfer is a separate transaction from the Service and is subject to the provisions of condition 7 of this Agreement.

2.2 RESTRICTIONS ON COLLECTION: You acknowledge that the Sender or MoneyGram, in certain circumstances, may cancel the Transfer designated for you at any time prior to your receipt, and that upon such event, you will not be entitled to receive this Transfer. The Service, or your ability to receive the Transfer, may also be delayed, restricted or unavailable depending upon the Service selected by the Sender, Agent hours of operation, the amount of the Transfer, currency availability, and legal and regulatory compliance, including ID requirements. We will not disburse the Transfer to you if we believe that the Transfer or the Service is being used in any way to violate applicable laws, regulations, codes or MoneyGram’s policies and procedures, including any association with fraud, anti-money laundering laws, or other illegal activity. If the Transfer is not disbursed to you,you may contact MoneyGram to inquire into the status of the Transfer and MoneyGram may be able to assist you, subject to all applicable laws and regulations relating to our Services and MoneyGram’s policies and procedures.

3. IF YOU ARE SENDING3.1 This Agreement and the Service allows you to send a Transfer to the Receiver and allows

them to (i) collect in cash at a MoneyGram location (the “cash to cash” service), (ii) receive into their bank account or other type of physical or virtual account, for example a mobile wallet account (the “cash to account” service); or (iii) have the money delivered to a nominated address (the “home delivery” service). These terms and conditions apply to these three types of services except where we say they apply to a particular service(s) to the exclusion of the other(s). For cash to cash Transfers, you can either send money within the same country or to a different “receive country”. The Receiver can only collect the money in the receive country stated in the form. Once the Agent has processed this form and been given your money, the Receiver can collect the money at any MoneyGram location in the receive country during opening hours in cash in the currency stated in the form unless condition 3.4 below applies. We will not contact the Receiver when the money is ready to collect; this is something you must do.

3.2 CANCELLATIONS AND REFUNDS: You do not have a right to cancel the Transfer. We may nevertheless be able to cancel it before the Receiver collects or receives the money. If you wish to cancel the Transfer and request a refund of the Transfer amount, you can ask your Agent or write to us enclosing a copy of your completed form. We aim to process such requests promptly but in any case within 30 days.

3.3 RESTRICTIONS ON TRANSFERS: There are limits on how much you can send. The Agent, as necessary, will tell you what they are. We may refuse to send the money or allow collection if we reasonably believe that doing so: (a) might break any law,regulation, code or other duty that applies to us; (b) may expose us to action from any government or regulator; or (c) may be linked with fraudulent or illegal activity.

3.4 CHARGES AND CURRENCY EXCHANGE: You must pay us the fee stated in the form. We will not charge any other fee for the Transfer. You can only send money in a certain currency or currencies. The Agent will tell you whether a payout currency is available in the receive country and (if different to the currency in which you pay us) what exchange rate will apply. Your chosen currency, the agreed exchange rate and the converted amount will be stated in the form. For cash to cash Transfers to certain countries: (i) if the Transfer amount is stated in U.S. Dollars, and the Receiver’s Agent does not pay out in that currency, they will convert the money into the local currency using either their or MoneyGram’s standard exchange rate; (ii) if the money (whatever foreign currency it is sent in) is not collected within 45 days,

the Recipient’s Agent may recalculate the converted amount at the time of collection, using their or MoneyGram’s standard exchange rate.

4. EXPIRED TRANSFERS4.1. If you ask us to make a cash to cash Transfer and the Transfer amount has not been

collected within 90 days, we will treat the Transfer as no longer capable of execution (an “Expired Transfer”). We will have no obligation, after that 90-day period, to execute an Expired Transfer.

5. GENERAL TERMS FOR SEND AND RECEIVE TRANSACTIONS5.1 We will not be liable to you if we break this Agreement because of: (a) abnormal and

unforeseeable circumstances outside our control where we could not avoid breaking this Agreement despite all efforts to the contrary - this may include, for example, delays or failures caused by industrial action, problems with another system or network, mechanical breakdown or dataprocessing failures; or (b) our obligations under laws applicable to us and/orthe Service.

5.2 If the Transfer was not made properly or never arrives, we may be liable to the Sender. We will not be liable to the Receiver, except that nothing in this Agreement excludes or limits our liability to the extent that we are unable to exclude or limit it by law. We are not liable to the Sender for more than the amount of money sent and our fee. We will not be liable for any incidental, indirect, special or consequential losses or costs you suffer or, as this Agreement is made with you as a consumer, any business losses or costs (such as loss of business profits or opportunities).

5.3 In order to complete a cash to cash Transfer and collect the money, the following must be provided: (i) Identification; (ii) Reference Number (or test answer if used); (iii) the Receiver’s details from the form; (iv) the Sender’s name; and (v) the Transfer amount. The Sender should not give out any details referred to in this condition 4.3 to anyone other than the Receiver. The Sender must do all they can reasonably do to make sure no one else can obtain them - for example, by (a) not letting anyone see the Transaction Summary; (b) not writing down the Reference Number in a way that can be recognised, nor letting anyone overhear you discuss what they are; and (c) nottrustinga third party that tries to assure you it is safe to disclose some or all of those details to them.

5.4 For cash to account Transfers, the money will be sent to the account specified by the Sender in the form. For information on when a payment will be credited to such an account, the Sender needs to contact the Receiver’s account provider. The Receiver’s account provider may apply its own charges to the Transfer, which do not involve us. If the Sender asks us to send nd the Transfer was not made properly or never arrived, we will promptly refund your money and our fee - unless we can show that the account provider received the money or that there was a mistake in the Receiver’s account details that the Sender gave us.

5.5 For home delivery service, the money will be delivered to the address provided by the Sender in the form (“Directed Sends’’) or to the address provided by the Receiver to the delivery service provider in the receive country (“Directed Receives’’), as thecase may be. For Directed Sends, the delivery service provider in the receive country may or may not contact the Receiver to confirm the address provided by the Sender in the form. For Directed Receives, it is the responsibility of the Receiver to contact the delivery service provider to arrange for the delivery and provide the delivery address. The Receiver will be required to provide documentation and information acceptable to the delivery service provider in order to receive the money, including without limitation the Reference Number, identification and Sender information. The delivery service provider may apply its own charges to the home delivery service, which do not involve us.

5.6 Our Service is for persons 18 years and over and may not be used for escrow or trust or gambling purposes, and may only be used for a lawful purpose. The Transfer and use of the Service does not involve you having a “deposit” or an account with MoneyGram or an Agent. Please also read the fraud warnings on the form. If you ask us to pay someone who turns out to have defrauded you or who fails to meet their obligations to you, we will not be liable as a result.

5.7 We will report money transfers to government authorities where we are required by law. These conditions have been prepared, and will be executed, in the English language, which shall be the governing language for all purposes. In the event of any conflict between the English version of the Agreement and any translated version of the Agreement, the English version of the Agreement shall govern and we will communicate with you in English.

5.8 This Agreement does not and is not intended to confer any rights or remedies upon any person other than the Sender or the Receiver, as the case may be, and MoneyGram.

6. DATA PROTECTION6.1. By continuing with the transaction, you consent to the collection, use, disclosure, and

transfer (including cross-border transfer) of your personal information as described in our Privacy Notice, which is available on our website at http://www.moneygram. com/privacy-notice

7. CONTACT DETAILS AND CUSTOMER SERVICE INFORMATION7.1 We are committed to ensuring that you receive high quality service from MoneyGram. In the

event that you are dissatisfied with our Service or believe that an error has occurred with your Transfer, please contact us as soon as possible. For full details of our complaints procedure or consumer protection advice, or to submit a complaint, you can:

• call us on: Fiji - 0048901001 then dial 8005923688; Rest of Pacific Islands +1347 6961234

• visit our website www.moneygram.com and submit the online form; • write an email to customerservice@moneygram.com; or • write to us at: Complaints Manager, MoneyGram International, Konstruktorska

Business Centre, 13 Konstruktorska Street, Warsaw, Poland 02-6738. 8.1 In addition to their offering of our Service, Agents may offer you their own products or

services such as currency exchange. These additional products or services are separate and independent from the Service, are offered under the Agent’s own terms and conditions, and do not involve MoneyGram in any way. These additional products and services are likely to have their ownfees associated with them.

PI Combined T&Cs 1118