fraud leadership: the role of ethics, compliance, and culture · learning objectives overview of...
TRANSCRIPT
![Page 1: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/1.jpg)
Fraud Leadership: The Role of Ethics,
Compliance, and Culture
Andy Wilson, CFE, CPP
Vice President, Fraud & Compliance
Sedgwick Claims Management Services, Inc.
![Page 2: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/2.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
![Page 3: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/3.jpg)
Learning Objectives
Overview of ethics, compliance & culture
How are things at your shop Tone, mood, buzz
Fraud leadership
Let’s talk ethics Ethical standards
Laws, regulations, rules ~ a world of compliance The Code
Compliance best practices
Culture ~ embrace it or change it Embrace the culture
The culture can change
![Page 4: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/4.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
Overview
![Page 5: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/5.jpg)
The role of ethics ~ guiding principles
The role of compliance ~ meeting legal obligations
The rule of culture ~ how it works
Overview …
![Page 6: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/6.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
How are things at your shop?
![Page 7: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/7.jpg)
Tone at the top
Mood in the middle
Buzz at the bottom
Tone, mood & buzz …
![Page 8: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/8.jpg)
Highly educated with advanced degrees
Well trained in positions beyond fraud
Broad organizational and industry experience
Subject matter expertise:
– Publish
– Speak
– Mentor
Fraud leadership …
![Page 9: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/9.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
Let’s talk ethics
![Page 10: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/10.jpg)
To be trusted
Boy Scout
Promises made and commitments made
Trustworthiness is the key…
![Page 11: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/11.jpg)
Words
Actions
Deeds
No deception
– Misrepresent: Facts
Overstating
Exaggerating
Partial truths
Honesty to a fault …
![Page 12: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/12.jpg)
Personal integrity
– Customers
– Colleagues
– Supervisors
Moral courage to do the right thing
Moral code
Integrity shows great character …
![Page 13: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/13.jpg)
Loyalty
– Company
– Team
– Self
Loyalty vs. independent judgment
Be loyal to self and others …
![Page 14: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/14.jpg)
Active & positive leadership role
– Positive role model
Create the environment
Ethical mentality
– Lead by: Example (thought, word and deed)
Leadership is essential …
![Page 15: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/15.jpg)
Personal
Business
Always pursuing excellence
Deliver excellence …
![Page 16: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/16.jpg)
Treat everyone like you care and with respect
– Courteous
– Equal treatment
Fairness, tolerance and diversity
Golden Rule
Enhance morale
Respect others …
![Page 17: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/17.jpg)
Be accountable to one’s self
– Acknowledge and accept personal responsibility
Obey the law
You …
![Page 18: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/18.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
Laws, regulations, rules: a world of compliance
![Page 19: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/19.jpg)
Cornerstone of a robust compliance program
– Standards
– Attitudes
Applies to:
– Board
– Management
– Colleagues
– Vendors
– Contractors
Code of Conduct …
![Page 20: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/20.jpg)
To deliver excellence
To operate openly and with integrity
To embrace change
To grow as individuals
To operate as one company, one team
Sedgwick’s Core Values …
![Page 21: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/21.jpg)
1
2
3
4
5
6
Others …
![Page 22: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/22.jpg)
Leadership understanding
Provides support
Allows for organizational change
Communicate with the “chiefs” …
![Page 23: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/23.jpg)
Work in progress
Always lean forward
Work is never done …
![Page 24: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/24.jpg)
Work in progress
Always lean forward
Communication is essential …
![Page 25: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/25.jpg)
Buy-in from others
Doing the right thing is the right thing to do
Lead or support
– Be a leader
– Let others be a leader and show support
Leverage the support of others …
![Page 26: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/26.jpg)
Important
Takes:
– Time
– Organizational acceptance
Foster a culture of compliance …
![Page 27: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/27.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
Culture: embrace it or change it
![Page 28: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/28.jpg)
Buy-in from others
Doing the right thing is the right thing to do
Lead or support
– Be a leader
– Let others be a leader and show support
Embrace the culture …
![Page 29: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/29.jpg)
First day CEO/COO
Culture is complex
– Do not be detoured
– Use culture as a lever Machine vs. cogs
Dimensions:
– Symbolic reminders
– Keystone behaviors
– Mind-sets
Change the culture …
![Page 30: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/30.jpg)
Deeply embedded cultures:
– Upgrades
– Overhauls
Can’t get a new one (i.e., swap a CPU)
Culture is what it is
Work within the culture:
– Components Good
Bad
– Understand it/recognize it What is preeminent and consistent
Which helps and what hinders
Work within the culture …
![Page 31: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/31.jpg)
Common belief:
– Change behavior ~ heart and minds follow
– Overhauls
Culture is more about doing than saying
– Glossy brochures don’t work
People:
– Do - act their way into believing
– Don’t - thinking their way into acting
A good place to start:
– Tangible
– Actionable
– Repeatable
– Observable
– Measurable
Change behavior, mind-sets follow …
Key behaviors
![Page 32: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/32.jpg)
Conventional wisdom advocates:
– Change everything that is not perfect
– Perfect to who?
Be rigorously selective on picking behaviors to focus
Consider behaviors with the greatest impact
Look to successful implementations of other programs:
– Seek guidance from those stakeholders
– Emulate if possible
Translate the critical behaviors into simple, practical steps people
can take everyday
Focus on the “critical few” …
![Page 33: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/33.jpg)
Deploy authentic informal leaders
– We know that leadership is a natural attribute
– Informal leaders: In all organizations
Usually not recognized as leaders
Underused when driving culture
– Show the culture by doing it!
Don’t let formal leaders off the hook
– Don’t let colleague resources be the champion of culture
– Leaders across the organizational own it: Safeguarding and championing desired behaviors
Energizing personal feelings
Reinforcing cultural alignment
– This sends the signal and sets the tone
Leaders …
Tone at the Top
![Page 34: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/34.jpg)
Notoriety - happens in quick cycles
When people hear but don’t see:
– It is bad news when hear of new and wonderful initiatives
– But do not see any activity related to it Causes people to be cynical
Use cross-organizational methods
– Portal
– Blogs, posts and tweets
Manage the culture over time:
– Changes over time
Demonstrate impact quickly …
By informal leaders
![Page 35: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/35.jpg)
Culture is powerful:
– Challenging
– Multi-dimensional
– Difficult to deal with
Living in the culture …
![Page 36: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/36.jpg)
Fraud Leadership: Ethics, Compliance & Culture
R. A. (Andy) Wilson, CFE, CSEP
Vice President
Sedgwick Claims Management Services
Questions & Answers
![Page 37: Fraud Leadership: The Role of Ethics, Compliance, and Culture · Learning Objectives Overview of ethics, compliance & culture How are things at your shop Tone, mood, buzz Fraud leadership](https://reader035.vdocuments.us/reader035/viewer/2022071020/5fd40c57cefb916317231941/html5/thumbnails/37.jpg)
Fraud Leadership: The Role of Ethics,
Compliance, and Culture
Andy Wilson, CFE, CPP
Vice President, Fraud & Compliance
Sedgwick Claims Management Services, Inc.