franchise new zealand - year 23 issue 04 - summer 2015

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BUY YOUR OWN BUSINESS

guiding successhow on-the-spot support helps you build a better business

awards winners named

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Murray BelcherBusiness Development,United Franchise Systems

Imagine owning a small business and having a coach who doesn’t just offer general advice but knows every detail of your business inside and out. Someone who has proven ideas to make a difference, and statistics that allow you to compare your performance with other identical businesses across everything from average transaction value to staff productivity. And imagine if they could call on experts in marketing, training, merchandising, operations or almost any other aspect of your business to help you – at no cost.

That’s the service provided by field managers within many of New Zealand’s top franchises. OK, it’s not free – support is one of the services you pay for through your ongoing franchise fees, or royalties – but it doesn’t cost you any extra, either.

Field managers are sometimes called the unsung heroes of franchising because they are the connection point between franchisees and the franchise itself. As the people in the front line, it’s their job to help, encourage, train, and motivate franchisees and access resources on their behalf. Just to make their job even more challenging, they also have to maintain standards. Oh, and they have to do this for maybe 15 or 20 different franchisees all at the same time. Heroes indeed.

That’s why, for our cover story this issue, we’ve talked to three field managers who were winners in this year’s Westpac New Zealand Franchise Awards (page 6). We think you’ll enjoy learning more about what they do and the benefits that this aspect of franchising offers.

Talking of covers, you’ll notice Franchise New Zealand has a new look. It’s one of a number of changes we’ll be making over the next few months to both the magazine and the website. We hope you’ll find the improvements make it even easier to find what you are looking for and get the best possible advice.

In this issue, you’ll find articles on analysing the numbers of a franchise business (page 28), good and bad reasons for buying a franchise (page 70) and the impact of new legislation (page 84). There’s a full report on the Franchise Awards (page 56), profiles of

franchisors and franchisees and more opportunities than ever in our Directory (page 86).

So if you want to learn more about buying your own business and how a franchise can help guide your success, welcome. You’re in the right place.

Simon LordPublisher Franchise New Zealandmagazine & website

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Published by: Franchise NZ Marketing Limited PO Box 300 749, Albany 0752 New ZealandP 0800 FRANCHISE (0800 372 624) [email protected] www.franchise.co.nzISSN 1172-059X (Print) ISSN 2324-5204 (Digital)

Designed and produced by CDQ Your Creative Director

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Franchise New Zealand is an independent magazine and website.

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73 Young Achievers Aiming HighNew Cafe2U franchisees are smashing the market

75 No Stress No Sales No DebtsSuper Shuttle: the more you work, the more you make

76 Franchising 101We answer five common questions about franchising

79 From Redundancy To RejoicingDeck & Fence Pro and Garage Carpet Pro put spring in the step

80 Choosing An AdvisorStewart Germann offers some hints to new franchisees

81 Plain Sailing For Accounting FranchiseeSBA franchisee is making a dream come true

83 Are We There Yet?Life is a journey – and Bugger Café is the fun place to stop along the way

98 Best Practice Made EasyFranchise Infinity is a tool that helps franchisors improve their systems

46 Champions Of FranchisingThe Franchise Association has created five new life members

49 On The Up And UpV.I.P. provides the magic that gets people out of a rut and into business

51 Pride In Every CupThe Coffee Guy franchisee loves every minute of every day

53 Goods Wrapped Customers RaptWinning formula for Pack & Send franchisees

55 From The Inside OutLawyer Bruce Stuart has a unique perspective on franchising

63 See-Through Café A Visible SuccessThe Coffee Club’s Takanini café draws the customers all day long

65 Living Life With A PassionsKids’ franchisees support the whole community

67 Start Small, Grow BigPoolwerx introduces ‘career path’ to pool care opportunity

69 New Business A Piece Of CakeThe Cheesecake Shop has easy systems and a profitable model

70 The Good, The Bad…… and how to avoid the ugly when buying a business

71 Adding-On Adds UpAshburton business adds EmbroidMe to create a one-stop-shop for B2B clients

11 Cars Welcome The Feminine TouchTouch Up Guy cars and customers benefit from a bit of pampering

13 Fuelled To Live Paleo Café is one of the fastest-growing food franchises in Australia and it’s coming to NZ

14 Fun Business Serious BusinessToyworld brings personal and financial rewards

15 Safety In NumbersSafeTSupplies needs franchisees to serve the growing market for health & safety products

16 UpdatesOur pick of the top news stories from franchise.co.nz

19 Window Of OpportunityWindow Cleaning Plus is changing people’s view of the world

21 Young Couple Bang On TargetColumbus Coffee franchisees open second café within 3 years

22 Become An Educated Franchise BuyerAsk the right questions if you want to buy the right franchise, says Westpac’s Daniel Cloete

25 Homes You’ll Love To Live InNavigation Homes want good managers with broad experience

26 Catching The WaveBreakers Café & Bar serves up the best in fast casual family dining

27 Happy Contractors + Happy CustomersPrep & Paint Pro multiplies income by organising others

28 Crunching The NumbersPhilip Morrison explains what financial reports tell you about the business you’re buying

33 Good-Looking BusinessSupermarket owners check out their new Caci franchise

34 Taking Aim At Big MarketRefresh Renovations ideal match for army man's management skills

36 Immigrants Driving Franchise Re-SalesWho are the biggest buyers of existing franchised outlets?

37 Keeping It In The Family Fastway Couriers deliver parcels quickly, safely and with a smile

39 What’s Luck Got To Do With It?Mr Woo Sushi franchisees are already exceeding targets

40 Profitable ExchangeDream Doors franchisee trades cars for kitchens

41 Sweet Retailer’s Energy KickUnited Sweets adding new sites, new products and new ideas

43 Geared UpPit Stop franchisees benefit from big brand marketing and support

45 Street AppealMuffin Break is finding a warm welcome outside the malls

86 Westpac Directory Of FranchisingComprehensive details and investment levels for over 275 franchise and master franchise opportunities. Also includes advisors and index to advertisers

⇒

84

New Legislation Puts Safety First

6

⇒ Guiding Success

56

⇒Should’ve Gone To..?

One of the biggest benefits of buying a franchise is on-the-spot support. Top franchise field managers explain how they help build your business

Full report on the Westpac New Zealand Franchise Awards 2014/2015. Who won and why?

Changes in health and safety could be costly for franchisors and franchisees, suggests Nathan Tetzlaff of Gaze Burt

DIRECTORYof franchising

Franchise Opportunities

National Master Licences

Specialist Advisors

⇒ ⇒ ⇒

869595

⇒ Welcome to Franchise New Zealand – the buy your own business magazine Summer 2015 Year 23 Issue 04

Editor Simon Lord

Production Manager Eve Brown

Business Development Manager June Pitman

Writers Crispin Caldicott Ross Lindsay

SubmissionsEditorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

ConditionsThe publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

ContactFor information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email [email protected]

CopyrightFranchise New Zealand magazine and website are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

DisclaimerAll franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or membership of the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

The publisher does not accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher.

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Franchise New Zealand Summer 2015 Year 23 Issue 046

Good field support is vital to the long-term success of a franchise business. ‘While many franchisors have well-planned field support programmes with well-trained field managers, not all franchisors are as well organised,’ says Callum Floyd of Franchize Consultants, which organises regular seminars on practical field management in Auckland (see www.franchize.co.nz/franchise-training).

‘Fortunately, there are things to look for and questions to ask of both franchisors and franchisees that will help potential franchisees understand what they can expect in this area. Here are some suggestions:

• How often are visits and when do they occur?• What is the typical duration of a field visit?• Where do field visits take place?• What are the key objectives of the field visit programme?• What does a typical field visit cover and look like?• Who will be conducting the field visits?• What can be expected before, during and after the field visit?• How valuable do existing franchisees find field visits?• Do field visits focus on ways to build franchisee profit?

questions to ask about field support

guiding successOne of the biggest benefits of buying a franchise is the on-the-spot support you get to help you build your business. Simon Lord talks to three top franchise field managers to find out how this works

businesses can’t afford to pay for a business coach. But with a franchise, field managers will know a lot more about your specific business than any outside coach, and they have a lot of expert resources to draw on, too.’

Ivy Joe appreciates that better than most. Having won the Supreme Franchisee of the Year title for a record three times running, Ivy has always been quick to credit the support she receives from The Coffee Club and, particularly, from her field manager, Bhwana Magan. ‘Bhwana helps me set up my business goals quarterly and then achieve those goals. We’ll discuss ideas, and Bhwana will be able to tell me what other franchisees have been doing in that area, or what is available in terms of marketing or promotions.’

At the same time, Bhwana’s monthly visits have another purpose – making sure that Ivy and her staff are meeting the standards set down by the franchisor, including reports from regular mystery shoppers. Some franchisees might feel threatened by that, but Ivy doesn’t agree. ‘Your support team are there to help you run your business better, so there’s no point in being offended – listen to them and try what they suggest.’

moving beyond the comfort zoneNatalie Newton explains how the process works at Harrisons Carpet One. ‘At the start of every financial year, I sit down with each of the franchisees I work with to discuss what they want to achieve in the coming year and what the opportunities are. We discuss budgets, and Phil Harrison (the franchisor) talks to them over the phone as well. We then break everything down into monthly targets in all sorts of different areas and it’s my job to work with the franchisees to help them achieve their targets.

‘I’ve been a retail manager since I was 22, and at Harvey Nichols I managed a large ladieswear department as well as the personal shopping team, so I’ve learned how to get the best out of people. I look after 25 franchisees and every one has their own experiences and their own ideas. Franchising is incredibly empowering. If you suggest changing something to a manager who’s on wages, you’ll come back later and they haven’t done a thing! But say to a franchisee, “Hey, how about trying this?” and they try it and they make a new sale – well, they want to listen.’

Of course, it’s not always like that. ‘People can get stuck in their comfort zone sometimes and it’s our job as a team to help them move beyond that,’ Natalie explains. ‘I have to be firm, say, “Respect the processes, they work and I want to see them used,” and I complete an audit report after each visit showing what’s going well and what they might need to work on. But that doesn’t mean I have to do it all myself. This year, for example, we’ve introduced mentoring for anyone who might be struggling and for new franchisees coming in. We pair them up with an experienced franchisee they can learn from or just call rather than speaking to me all the time.’

Another technique the franchise support team uses is organising small refresher groups, getting 5 or 10 franchisees (including both partners, if it’s a husband and wife team) together to share their performance information, pull it apart and make suggestions. ‘My colleague Rob, another experienced field manager, initiated these and it’s amazing what happens around that table,’ Natalie says. ‘People are going, “How do you manage that?” “Why is yours so high?” “Can I use that?” That’s what a franchise is about – learning from people who are doing it. it’s intense.’

making a differenceAt NZ Post KiwiBank, Damion took up his field manager position after running his own PostShop branch. He also has a lot of retail experience with the AA, which comes in handy given that many of the NZ Post KiwiBank outlets are run by franchisees as companion businesses within other enterprises, such as bookshops and stationers.

⇒ Natalie Newton is used to impressing tough judges. Before she moved to New Zealand, Natalie was head of personal shopping for Harvey Nichols

in Manchester, where her clients included the notoriously difficult X Factor judge Simon Cowell and model and singer Victoria Beckham. But it was in her current role of field manager for the Harrisons Carpet One franchise that she entered the Westpac New Zealand Franchise Awards – and won. ‘They might be very different judges but they’re equally as demanding,’ she laughs.

Natalie was one of three field managers recognised in the Franchise Awards this year (see page 56). We thought franchise buyers should know more about what field managers actually do, so we sat down with them to find out more about how they help franchisees build better businesses.

a free business consultantThere’s an old saying that when you buy a franchise, you’re ‘in business for yourself, but not by yourself.’ It sums up what franchising should be about, and the field manager is at the heart of it. A field manager is someone employed by the franchisor to visit franchisees, help them maximise their profitability and local market share, and ensure they’re maintaining the standards of the franchise and the brand.

That’s the technical definition, but one of Damion Kaukau’s franchisees sees it differently. ‘He calls me a free business consultant,’ says Damion of NZ Post KiwiBank, who was another winner in this year’s awards. Of course, franchisees do pay for field support through their franchise fees but as our third field manager, Andrew Kidd of Poolwerx, points out, ‘Most small

Our guide to mobile business opportunities. What’s available, what are the advantages and what are the drawbacks?

Find more info at franchise.co.nz 7

guiding success

Natalie Newton

Andrew Kidd

Damion Kaukau

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guiding success‘It’s a symbiotic relationship – if our business grows, so does the franchisee’s other business, and vice versa,’ Damion explains. ‘And the techniques we teach – ways of upselling, for example – can be applied to both sides. We do business planning and goal setting with each of our franchisees, looking at results from the previous year and setting KPIs (Key Performance Indicators) for different areas. Then we break it down step-by-step and I coach and train them in how to achieve improvements.

‘Every visit I’ll look at the KPIs, year-on-year figures and see where the growth opportunities are. If there have been any complaints or compliance issues we’ll go over them to see what went wrong and how to fix it. I’ll also look at numbers for the host business to see what’s working and what’s not. Finally, we’ll set the actions to be taken over the next 30 days until my next visit.

‘People think retailers have to wait for customers to come to them, but it’s not true. I like to look for strategies to engage the community outside the shop. One franchisee had a goal to grow his income from the KiwiBank side of the business by $10,000 that year. We discussed it and agreed he couldn’t do it with his current foot traffic, but there was an opportunity for the franchisee to engage KiwiBank services with a local social provider within the community. This was a source of new customers who had a real need for banking services which had initially been provided by another bank. The franchisee didn’t do $10,000 of new business, he did $30,000! That franchisee wasn’t particularly active outside his store before we tried that, and now he’s everywhere. He’s changed his way of thinking and both sides of his business are benefitting.’

look and listenAndrew Kidd says his first job at Poolwerx is, ‘To look and listen. You need to get a good understanding of the issues and opportunities for each franchisee you support, and that takes time to learn. A lot of our franchisees are husband and wife teams so that brings all the challenges of working together, as well as the benefits.

Like Natalie and Damion, Andrew starts with the figures. ‘Each visit we start with the core metrics: average transaction value, number of jobs per day, margin comparison with other franchisees, then things like marketing response rates and conversions. Those are openly shared in our system so there’s a little bit of healthy competition going on all the time. In some ways, my job is to push people to achieve more than they think they can.

‘There’s no one-size-fits-all solution: different people have different

motivations, some personal, some financial. But everyone has that sweet spot that helps trigger growth – it’s when they stagnate that they feel the sky is falling.’

Andrew says goal setting is a key motivator. ‘One franchisee wanted to enjoy a white Christmas with their mum, dad and six kids, so that became a target for them and they knew exactly what they needed to achieve each month to get there. Others want to pay off the mortgage, or buy an investment property, or set a specific time for exiting the business with a certain profit. All these things are achievable, given a realistic time frame and the right help.’

And people skills are paramount. ‘We record every phone call to our 0800 number for training purposes and I’ll listen to a couple at random and identify any issues. When you mention that to a franchisee you normally get a pretty frosty response at first, to be honest, but if someone is ringing us it’s because they have a problem with their pool and they’re looking for help. So if something’s not handled right, you want to help your franchisee to learn from it so they can move forward and build their business. That’s what it’s about.’

the middle manOf course, field managers can’t be experts in every area, and one of their key functions is to act as the middle man between the franchisor and franchisees, communicating information back and forth.

‘As a field manager, you have to have good knowledge of all the tools that exist within the franchise system – for example, at Poolwerx we have 21 years of local marketing ideas stored up,’ says Andrew. ‘So we have to be able to help franchisees access the right resources when they need them, and make the call on when to bring in specialists to help on, say, technical training.’

Natalie does the same at Harrisons Carpet One. ‘We’re often the first point of contact for our franchisees, so if they have something they need help with I’ll pick up the phone and talk direct to the department concerned. If it’s something serious, talking to me helps remove any emotion so that we can immediately focus on the issue itself.

‘We share reports on each franchisee with the CEO and the department managers before each monthly meeting. If someone’s doing exceptionally well in something we highlight that, or if lead numbers are down in an area we’ll get marketing involved so it’s addressed before it becomes a problem

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guiding successfor the franchisee. My role is protecting their business.’

Damion puts it neatly: ‘My job is bridging the gap between the corporation, which has the resources, and the franchisees, who are the individuals with the “skin in the game”. I run a monthly group meeting with my franchisees where we discuss sales and operational things. If there are any burning issues I raise them and chase people down to find fixes, then I report back on the outcomes. And if I think they need specific advice on, say, merchandising or store layout, then I can arrange for the specialists to help.’

influence not controlAccording to Greg Nathan of the Franchise Relationships Institute, which has conducted a great deal of research into franchise field management over the years, the biggest challenge of the field manager’s role is that because they do not have direct control over a franchisee’s business, their mission has to be achieved more through influence than control.

‘To be effective, a field manager needs to have credibility in the eyes of the franchisee,’ says Greg. ‘This credibility comes from three sources:

1. Competence. This includes having a breadth of knowledge and skills across several disciplines including coaching, finance, marketing and group facilitation. Field managers need to draw from an eclectic kitbag of tools and have the discrimination to know which tool or approach to apply in particular situations. I sometimes liken their role to that of a General Practitioner.

2. Care. Franchisees have a lot on the line, financially and emotionally, and respond well to field managers who take the time to understand their goals and aspirations. One of the most powerful strategies a field manager can use to build their credibility is to work closely with franchisees to help them achieve success, as defined by them. This is where the right type of coaching techniques are extremely useful.

3. Confidence. Self-confidence means knowing and accepting ourselves, warts and all. Franchisees like to know the person they are working with is honest and straight forward. Self-confidence comes from knowing your values and having the courage to speak openly and directly with people. While this is not easy to teach, it can be developed in time with suitable mentoring and role modelling.

‘Developing competence, care and confidence is a lifelong journey, which is what makes the field management role an exciting and fulfilling one. In fact, our surveys of field managers show their job usually significantly increases their overall life satisfaction.’

sharing the journeyAndrew Kidd says that at some point, every franchisee will wonder, ‘What am I paying these fees for? Why the hell should I listen to you? What are you actually doing for me?’ ‘That’s a perfectly normal part of the franchisee journey,’ he smiles, ‘and you have to learn ways to deal with it. I’m a hands-on guy so I might jump in the van, roll up my sleeves and get my hands dirty while sharing solutions that have worked for other people. I think if you’ve had your own business it’s easier – you know what it can be like to have no money in the bank and what buttons are being pressed.’

While many field managers have their responsibilities split according to geographical territories, Harrisons Carpet One does it differently. ‘My colleague Rob and I meet new franchisees coming through training and decide which of us will support which franchisee as we get to know them better,’ says Natalie. ‘That way, you match personalities. But we each have our own areas of expertise, so sometimes we might say, “So-and-so is having a problem with x – see if you can get through to them.”’

In Damion’s case, his track record running his own successful branch gives him considerable mana with the franchisees he supports. ‘They listen because they know I’ve done it,’ he says. ‘And because I’ve worked on the ground, it’s given me an insight into the problems involved and encouraged me to develop systematic solutions for things.

‘I think it’s the franchisor’s responsibility to ensure that they have good field managers in place to help franchisees. That way, franchisees value the brand, they value the franchise and they grow their businesses – and that’s what franchising should be all about.’

The Franchise Relationships Institute has launched a new professional development programme for field managers through its Franchise Operations Network. This continuous programme includes webinars, training workshops, access to an online learning portal and attendance at a specialised Franchise Operations Conference. New Zealand field managers are particularly welcome to participate and local events are being run to accommodate them. More information is available at www.franchiserelationships.com

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Franchise Opportunity: Auto Services

⇒ ‘In 14 years as Touch Up Guys franchisees, we had a lot of fun and made a lot of friends. Oh, and we also had a very profitable

business!’ So says Gaylene Moody who, with her husband Neil, was a Touch Up Guys franchisee in Brisbane before the couple retired to the Sunshine Coast last year.

Touch Up Guys is a mobile service that repairs stone chips, scratches, bumper scuffs and other damage to vehicles of all types. Franchisees also offer buffing and polishing, while some repair kerb-scuffed alloy wheels, too. There are now over 130 Touch Up Guys franchisees in Australia and New Zealand, and the company recently expanded to the USA.

‘The name of the business might be Touch Up Guys, but it’s equally suited to women, too,’ says Martin Smith, the local master franchisee for Touch Up Guys. ‘As every man knows, women see a lot more colours than men and this is a business where an eye for detail matters. We’re therefore keen to have women and couple franchisees join our team all over New Zealand.’

Touch Up Guys offer the maximum convenience to customers by fixing a car while it is at their home or workplace. The mobile service is also hugely popular with car dealerships, with cars able to be repaired on the yard and therefore always available for sale. ‘Over the 21 years Touch Up Guys has been in business, there has been a regular stream of work from those

sources,’ Martin says. ‘Our franchisees have ridden out recessions and gone on growing, and with more cars on the road every year the demand is still increasing.’

Getting Into BusinessCar yards and dealerships were bread and butter for Gaylene and Neil’s business in Brisbane. After leaving Hong Kong, where Neil had been attached to the police force, they returned to Australia in 1997 with decisions to make. ‘We met friends who knew the Touch Up Guys

franchisor well, and that was our introduction,’ Gaylene recalls. ‘Neither Neil nor I had really worked with our hands before but we liked the idea and didn’t even look at any other business!’

Touch Up Guys’ three week training course taught Neil not just how to make cars look good as new but also how to market and run his new business. ‘Once he got started, I joined him at weekends for a bit of a holiday,’ Gaylene laughs, ‘but we quickly found ourselves going out every day together and enjoying it. We found it improved our speed and efficiency considerably – while he did some of the more complex jobs I could get on with preparation or repairing stone chips and handling the calls. Inevitably, people phone at the most inconvenient moments! But gradually I took on more and more repairs myself, and both the car yards and private customers seemed to like having a woman on the job.’

Pride In Your Work‘It used to be a male-dominated industry but we demonstrated just how well the business is suited to a

couple – or indeed women who like working with their hands in general,’ says Gaylene. ‘I think anyone with the right attitude could do just as well. In our time, we’ve seen franchisees join from all walks of life, from new immigrants to stressed-out lawyers, and make a big success of it.

‘If you are cheerful and efficient, you can run this business. Presentation is very important too – although selling is minimal, big customers are reassured by a smart appearance. But perhaps the most important things are attention to detail and pride in your work. When you can stand back from a job and think “I did that and I’m proud of it” then you are achieving what Touch Up Guys is all about.’

Profitable Opportunities Throughout NZMartin says, ‘After more than two decades we are confident we can give anyone with the determination to succeed the skills to run a Touch Up Guys franchise. Every franchisee’s mobile workshop has a complete database of manufacturers’ paint codes, and clever onboard technology enables us to match any colour, anywhere. It’s a great opportunity.

‘Growing demand means we have vacancies throughout New Zealand for up to 15 franchisees. A complete package including an exclusive territory, marketing support, equipment, training and van, costs between $88,000 and $120,000 +gst depending on van leasing options. There’s full training on the Gold Coast, a mentoring programme for your first 12 weeks on the job, regular conference calls with other franchisees, and back-up whenever you need it.

‘Our ideal franchisee is someone who likes working with their hands and is a bit of a perfectionist. People like Gaylene have demonstrated just how successful they can be, so we welcome enquiries from guys, girls and couples alike.

‘If you want a profitable business to operate by yourself or with your partner, I’d like to hear from you. We have opportunities waiting so call me now!’

This Touch Up Guy is a girl – and both cars and customers benefit from a bit of pampering

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Find more info at franchise.co.nz - Search: Touch Up Guys

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Advertiser InfoTouch Up Guys444B Beach Road, Murrays Bay, Aucklandwww.touchupguysfranchise.co.nzContactMartin SmithP 0800 286 824M 021 721 [email protected] Smith of Touch Up Guys


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13

Franchise Opportunity: Food & Beverage

⇒ Paleo Café came about through the birth of Jai and Marlies Hobbs’ first child, Troy. For the young couple, a joyful experience also

brought them a painful and life-changing journey. ‘For the first five months of Troy’s life he was in pain, couldn’t keep milk down and struggled to sleep due to a severe acid reflux,’ Jai explains. ‘Seeing our child losing weight due to lack of nutrition and sleeping just two hours a night was hard to take. Our doctor told us he was just a normal kid, but it didn’t seem normal to us. After a lot of research, we tried him on a dairy-free formula. Within a week, he was sleeping through the night, putting on weight and we had a happy and content baby. It was a massive light-bulb moment for us,’ says Jai.

The experience gave Jai and Marlies a new outlook on life and caused them to question the effects of food on bodies and minds. ‘We first heard about the Paleo lifestyle through CrossFit,’ says Jai. ‘Like most people, we initially found it difficult sourcing the ingredients but after only a short time following the lifestyle we both experienced huge health benefits. Marlie’s digestive problems went away and her adult acne cleared up, while I experienced substantial weight loss, improved mental clarity and focus, and balanced energy levels.’ Their experiences led them to create Paleo Café, one of Australia’s fastest-growing food franchises – and now it’s coming to New Zealand.

Mainstream Dining With A TwistHealthy eating and new tastes and flavours are a major trend in food franchising right now, as Franchise New Zealand reported earlier this year. While some people have to eat a certain diet, the number regularly choosing to eat healthily – at least some of the time – is constantly increasing, making this a fast-growing market.

‘The Paleo lifestyle is all about eating and living as Mother Nature intended,’ says Jai. ‘That means eating a good variety of lean meat, seafood, eggs, fruit, vegetables, nuts, seeds and berries. Avoid eating dairy, grains, legumes, sugars and preservatives which our bodies were not designed to digest, and make sure you get enough sleep, exercise, play-time and laughter.’

A quick glance at the Paleo Café menu confirms that it’s all about healthy eating, not faddy foods for picky eaters. The mouth-watering recipes include beef cheeks, seared salmon and a roast vegetable stack, or a Thai green papaya and roasted cashew salad with optional added proteins such as chicken tenderloins, beef rib eye in a paprika and cumin rub, or prawn cutlets. The drinks menu includes a full range of coffees with a

choice of coconut, almond or lactose free milk as well as the more usual options. ‘We want everyone to feel welcome and enjoy the Paleo Café experience,’ says Jai.

Let’s Eat The Way We Want‘I had spent ten years in finance and Marlies was an environmental lawyer before we decided to start our own café so we could eat the way we want,’ says Jai. They set up Paleo Café and rapidly discovered that they had caught a tidal wave of awareness. ‘Gluten, lactose and dairy intolerances are on the rise, and obesity levels are over 60 percent in adults and 25 percent in children,’ says Jai. ‘People are waking up to the fact that we really are what we eat and demanding an alternative to mass-produced, nutrient-deficient food – the success of Paleo Café is proof of that.’

The first Paleo Café opened in Cairns just two years ago, followed by the first franchised store a year later. ‘We always had ideas of franchising, but didn’t expect it to happen so fast,’ admits Jai. Since then, seven outlets have opened in Queensland, with three more in New South Wales and one each in Victoria and South Australia. All are doing well and showing that people are interested in the Paleo lifestyle,’ says Jai. ‘We’ve also had interest from New Zealand already where there is a strong Paleo following, so we are excited to launch the brand there.’

Crossing the TasmanPaleo Café is offering New Zealanders a fully-proven business model with comprehensive training and operations systems to ensure that franchisees get every opportunity to turn their passion into profits. ‘We’ve developed some sophisticated systems to back up the brand, but we encourage a degree of individuality in fit-out style and menu to suit local tastes,’ Jai explains.

‘The franchise fee is A$35,000 and set-up costs vary according to location. We’re looking to appoint a master franchisee in New Zealand, but are also taking interest in individual stores. Full training will be provided along with on-site support during the opening period.

‘The kind of people we are looking for as franchisees need to understand that hospitality is fast-paced, energetic and an on-the-go kind of lifestyle – for which the Paleo diet is ideal, of course,’ Jai smiles. ‘If that sounds like you, and you share our passion for living as Mother Nature intended, we’d love to talk with you.’

That’s the motto of Paleo Café. It’s one of the fastest-growing food franchises in Australia and it’s coming to New Zealand

Find more info at franchise.co.nz - Search: Paleo Café

Find more info at franchise.co.nz - Search: Paleo Café

fuelled TO LIVE

Jai, Marlies and family: the young inspiration behind Paleo Café

Advertiser InfoPaleo CaféPO Box 1933, Cairns, QLD 4870, Australiawww.paleo-cafe.com.auContactJai HobbsP 0061 7 4225 5388M 0061 40 976 [email protected]

Packed tables testify to the

all-round popularity of

Paleo Café


Toyworld brings personal and financial rewards for Christchurch couple

FUN businessSERIOUS business

⇒ Ryan (10) and Caitlin (13) are the envy of their friends and school mates, and no wonder – parents Jacqui and David Primus own not just

one but two Toyworld stores. In fact, business is so good they have a third scheduled to open in March next year. Who said retail was dead?

‘This is one of those specialist areas where seeing, touching and playing with the products is almost essential,’ explains Geoff Moth, Toyworld’s operations manager. ‘Of course, we also have a hugely effective website which generates extra revenue for franchisees as well as bringing traffic into the stores, but for children, their parents and grandparents, you can’t beat the hands-on experience.’

There are currently 28 Toyworld stores in New Zealand and 150 in Australia. The group behind the brand is Associated Retailers Limited, which has over 600 stores across eight different retail brands. The group is owned by its retail members, further strengthening the financial security and future of the brand.

Informed Choice

David Primus has been in retail almost all his life. ‘At 13 I lugged potting mix at a garden centre in Christchurch after school and on weekends. While doing my B.Com I kept working part-time in retail, then in 1990 I joined The Warehouse Group where I stayed for 16 years. In time I moved from Christchurch to Auckland as garden products buyer, and then I was toy buyer for three years, which I loved. After that I went into merchandise planning and management.’

In 2006 the Primus family made a lifestyle decision to return to Christchurch where David became general manager of Postie Plus. At the same time, the couple bought several stand-alone gift shops which very quickly brought home the financial and operational pitfalls of not being part of a larger group. ‘As independents we didn’t have any buying or rent negotiating power,’ explains David. ‘We definitely weren’t setting the world on fire, and eventually closed down and cashed up.’

When Postie Plus relocated to Auckland, David stayed in Christchurch. He was happy to leave the corporate life to run his own business again, but this time he wanted the power of a good franchise behind him. In April last year, David and Jacqui became the proud owners of two Toyworld stores, including the country’s largest at Tower Junction Mega Centre. This stocks some 10,000 toys, and covers every type of children’s entertainment product imaginable from all of the world’s leading brands.

Like Christmas Every Day

‘I genuinely love the toy business,’ says David. ‘I love the fun of the stores, and the pleasure that the toys bring to families. I love the fact that it’s fast-moving, with new lines arriving all the time so that it’s like Christmas every day. And, from a business point of view, it’s profitable, too.’

Much of that comes down to Toyworld’s buying power and support services, which provide everything David was missing as an independent retailer. ‘We’re really impressed with the services and support we receive,’ David admits. ‘The central billing and accounting system simplifies our stock purchasing transactions and the franchise also handles all product price negotiations, terms and payment guarantees with suppliers. This minimises the time franchisees need to spend on these issues and lets us focus on our businesses. We have access to directly-imported exclusive products, an excellent website which really does generate sales, and very effective nationwide advertising.

‘There’s also active encouragement to establish relationships with other

store owners, two annual conferences (one of which always coincides with the Melbourne Toy Fair) and then there’s the value of the brand itself. Toyworld has been a part of New Zealand life for nearly 40 years and stands for everything families love.’

A Sound InvestmentToyworld has new and existing opportunities nationwide with investments ranging from $200,000 for a provincial town to $500,000 for a city store. ‘This covers store fit-out, equipment, stock holding and a long list of support, training and other benefits,’ says Geoff Moth. ‘Contact me and find out more.’

Is Toyworld a personally and financially rewarding business? David Primus smiles: ‘We’re opening our third store in Christchurch next year. Does that answer your question?’

Advertiser InfoToyworldPO Box 8898, Symonds Street, Auckland 1035www.toyworld.co.nzContactGeoff MothP 0-9-374 1522M 027 283 [email protected]

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15

Franchise Opportunity: Business & Commercial

⇒ No matter what sort of business you’re in today, you can’t fail to be aware of the increasing focus on workplace safety. Almost every

business and workplace is under some sort of legislated Health & Safety obligation these days – even accountants’ offices need a first aid kit – and next year’s reforms really raise the bar in terms of penalties for non-compliance (see page 84).

‘That means even more opportunities for our franchisees,’ says Peter Gillman of SafeTSupplies, which sells everything from hard hats to safety boots. What makes SafeTSupplies stand out is that franchisees operate mobile safety stores, taking their products to their customers, identifying issues and making sales on the spot. ‘It’s a huge benefit for customers, and a huge advantage for franchisees,’ Peter points out. ‘You don’t have to wait for your customers to come to you – you can go out and generate new business at any time.’

Proven FormulaPeter founded the company 17 years ago. A former member of the Fire Service at Christchurch Airport, he was acutely aware of the importance of workplace safety but also recognised that, for many businesses, accessing the right equipment wasn’t as easy as it could be. Peter’s single van soon became a fleet, customer numbers reached the thousands and he had over 100 suppliers including many of the best-known brands in the business.

Three years ago, with the aid of one of New Zealand’s top consultants, Peter launched his business as a franchise under the name ‘Acardo’. Interest was huge but, soon after, the Canterbury earthquakes changed priorities for the Christchurch-based business and franchising was put on hold. Now it’s back with a more descriptive name – SafeTSupplies – and a new business partner who brings massive business-to-business franchising experience to the mix. Philip Horrocks is the creator of Provender, the country’s largest vending franchise, and he sees enormous potential for the new business.

All The Help You Need‘Health & Safety is a growth market under-pinned by legislation – how many businesses can say that?’ Philip asks. ‘It’s a sector with a high degree of repeat business, and to date it’s largely been served by overseas-owned static retailers. Peter has shown the value of his mobile business model over many years, and now we’re adding to the mix to help the franchise grow.

‘We have a lot of experience in business-to-business (B2B) and business-to-business-to-consumer (B2B2C) marketing, and understand mobile franchising too. I’ve been looking at Peter’s business for a long time and when I went out with one of the guys in Christchurch I realised just how perfect this business is for a franchisee.

‘Every business is a potential customer, from offices to engineering works to restaurants. Gloves, hats, footwear, aprons, knives, slip mats, signs – these are essential items for many businesses and are immediately available. Other items, like branded hi-vis vests can be ordered in.

‘We’ve combined that offer with our own 20 years of expertise in franchisee training and support to create a unique opportunity. We’ve introduced proven systems and software that help people manage their own businesses, and a business development manager who knows how to help franchisees make the most of their opportunities.’

Can You Communicate?‘SafeTSupplies franchisees don’t need specialist skills,’ says Philip. ‘What they need is to be good listeners who like learning about people’s businesses. ‘They have to be happy calling on people, be at home everywhere from offices to workshops and be excellent communicators, knowing what questions to ask. They do need to understand the basics of Health & Safety, but beyond that there are no limits – you could be an experienced manager in your 50s looking for a business of your own, a hairdresser in your 30s wanting a change, or a fit 70 year old.’

An all-in investment of around $120,000 includes the custom-fitted mobile showroom, initial stock and working capital. ‘Return on investment is excellent – it could easily be 50 percent – and you’re ultimately talking about a six-figure income,’ says Philip. ‘In addition, you enjoy all the advantages of a home-based business while working only normal Monday to Friday hours. Electronic stock control and on-the-spot payment and invoicing keep admin to a minimum, and you need little storage space because most stock requirements can be kept in the van.’

The Opportunity You’re Looking ForSafeTSupplies is looking for franchisees throughout targetted areas of New Zealand. ‘We can have you up and running in 8-10 weeks, and you’ll have the full-time support initially of a business development manager who will map out your area with you and work out an approach to every business on every street,’ Philip promises.

‘If you are genuinely keen to develop a business of your own, are prepared to work hard and use the tools we give you, and have the knack of getting on with people from all walks of life, SafeTSupplies could be the opportunity you’re looking for. Health & Safety is a massive market that’s growing all the time, so call me and find out more.’

SafeTSupplies needs franchisees to serve the massively-growing market for health & safety products

Find more info at franchise.co.nz - Search: SafeTSupplies

SAFETY IN NUMBERS

The SafeTSupplies mobile stores carry a vast range of equipment, making every business a potential customer

Advertiser InfoSafeTSupplies LtdPO Box 11 007, Ellerslie, Auckland 1542 www.safet.co.nzContactPhilip HorrocksM 0800 955 [email protected]

16 Franchise New Zealand Year 23 Issue 04 Summer 2015

Our pick of the top news stories from www.franchise.co.nzUPDATES

From Our Website

Franchise New Zealand is much more than a magazine. If you want to keep up-to-date with news about franchising in New Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s our pick of recent news stories from our site.

Two well-known café franchises are cementing their place in the communities they serve by doing their bit for charity.

The Coffee Club and the KidsCan charity have teamed up to offer customers a touch of seasonal cheer with their new-look takeaway cups and napkins designed by three Kiwi kids as part of a nationwide art competition. The Coffee Club has worked with KidsCan, a not-for-profit organisation that supports underprivileged New Zealand children, since 2009.

Ten-year-old Samantha from TKKM O Taumarere School in Kawakawa won the competition, which attracted over 100 entries. Second place was won by Angelisa (age 10) of Ramanui School in Taranaki, while third place went to Sioeli (age 9) of Wymondley Road School in Otara, Auckland. Their schools were given $2,500, $1,500 and $1,000 respectively from The Coffee Club New Zealand, and the children received $150 worth of vouchers as their prize.

‘We are proud to support such a deserving cause,’ says Andy Lucas of The Coffee Club. ‘It was heart-touching to see how excited the kids were to create their own special pieces of festive artwork. Our customers have also responded with lots of enthusiasm and are loving the Christmas spirit the new cup and napkin designs are bringing to our stores.’

Meanwhile, Canterbury coffee-lovers have been paying it forward to deserving strangers with Jamaica Blue Riccarton’s ‘suspended coffee’ programme.

The ‘suspended coffee’ movement (also known as espresso sospeso) was created in Italy and invites consumers to purchase discounted coffees for subsequent gifting in the form of vouchers. The coffees can then be given to people in need or who serve the community. The idea seemed particularly appropriate for Canterbury, so Jamaica Blue Riccarton launched its own three-month programme on International Coffee Day, 29 September. In the month since, the store has sold over 200 suspended coffees – more than four times the expected number.

In partnership with Volunteering Canterbury – a not-for-profit organisation that primarily relies on unpaid volunteers to perform various works for charitable purposes – Jamaica Blue Riccarton is selling suspended coffee for $2.00 a cup. Customers are able to track their collective contribution to Volunteering Canterbury via a chalkboard tally display at the Jamaica Blue Riccarton café.

Franchises suffer as Immigration New Zealand changes rule interpretationA change in the way Immigration New Zealand is interpreting its rules has meant some people are being declined when it comes to residency applications because they work for franchises or other chains, an immigration specialist claims. One franchisor has already contacted Franchise New Zealand to draw attention to the problem, while availability of suitable staff was identified as a significant barrier to growth in the recent Franchising Confidence Index survey (see right).

According to immigration specialists Laurent Law, the definition of retail, cafe/restaurant managers and office managers requires that such a manager must ‘organise and control’ key aspects of the business – including such ‘high-level’ matters as budgets, pricing of products and advertising. Because those aspects are substantially decided centrally within a franchise, someone working in a franchise ‘has so little control over those high-level functions that they are simply not managers’ – so their Residency application is likely to fail.

Lawyer Simon Laurent writes, ‘... although the IAC mentioned above requires Immigration officers to consider each case “holistically” – looking for instance at the size of the operation, the organisation of the branch where the applicant works and so on – to decide how much responsibility they actually have, in fact we see them focusing on ticking off the Core Tasks of the job as not being performed by the applicant, even though the person actually exercises considerable skill to run a department of a large store.

‘We therefore see the ludicrous situation that someone who manages a High Street clothing shop with 2 other staff will be approved Residence, while another person with 20 staff to run, who is required to apply the complex policies of a division of a department store, will be declined.’

The cup that cheers

World Franchise Council speaks out on franchisee independence The World Franchise Council has responded to concerns about what it sees as a growing trend internationally for franchisors and franchisees to be caught up in employment legislation.

The contentious issue has been especially highlighted by recent cases in the United States, including one which has seen McDonald’s classed as a ‘joint employer’ of franchisees’ staff for negotiation purposes. However, it is increasingly being faced in other countries as legislators come under pressure from lobby groups including unions and non-franchised big businesses. It’s arisen in New Zealand too, with the campaign around Part 6a of the Employment Relations Act and concerns around definitions in the Cartels Bill.

As a result, the World Franchise Council (comprising franchise associations from 42 different countries) issued a joint declaration following its recent meeting in Taiwan confirming the independence of franchisors and franchisees as separate business enterprises.

According to Graham Billings, the Executive Director of the Franchise Association of New Zealand, who attended the Taiwan meeting, ‘There clearly is a perception in the minds of many (legislators, trade unions, media, etc) that a franchisee is not truly an “independent” entrepreneur and this is a view that we need to ensure does not gain a foothold here in New Zealand.

‘This joint statement is important in that it is a communiqué from the single widest international franchise body and that it strongly upholds that franchisor and franchisee are totally independent entrepreneurs.’

Australia’s new Franchising Code of Conduct has teethAustralia’s new Franchising Code of Conduct will come into effect on 1 January 2015 and for the first time introduces substantial financial penalties for breaches of the Code. It will apply to all franchise agreements executed in Australia after 1 October 1998, not just new franchise agreements, so New Zealand franchisors operating over the Tasman need to be very aware of its contents.

Lawyer Stephen Giles of Norton Rose Fulbright says, ‘This is the most significant change to franchising regulation since the enactment of the Code in 1998, and represents the final part of the comprehensive review of franchising regulation that commenced in early 2013. Although the new Code is fundamentally the same as the old Code there are some new requirements, and changes to existing requirements. Accordingly, franchise systems will still need to review their franchise agreements and disclosure documents, and make adjustments to their disclosure processes.’

Find a link to Stephen’s helpful summary of the new Code at www.franchise.co.nz/updates

Find more info at: www.franchise.co.nz/updates 17

Read more on each article here

www.franchise.co.nz/updates

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

• Retail Food Group has bought Gloria Jean’s to become a dominant player in the Australian café market and increase its worldwide reach. At the same time, it’s pulled out of its planned purchase of La Porchetta.

• A UK case has found Mercedes-Benz colluded to avoid competition just by having a representative in the same room as two of its dealers discussing non-encroachment on each other’s territories.

• Restaurant Brands is planning to franchise Carl’s Jr. in New Zealand following its acquisition of the seven outlets previously owned by Forsgren Ltd.

• BurgerFuel plans to develop company-owned stores alongside its franchise programme and is buying back an existing franchised outlet.

• Wendy’s Supa Sundaes, Shingle Inn and Specsavers were the big winners in the Australian Franchise Awards, meaning Specsavers topped the titles on both sides of the Tasman.

• McDonald’s has announced that worldwide sales dropped by 3.3 percent last year, with 12 straight months of declining sales in the US. Meanwhile, a YouTube clip shows what happened when two pranksters fed McDonald’s samples to food critics in The Netherlands, telling them it was a ‘new, organic alternative to fast food.’

In brief Read more see link below

A new survey shows the franchise sector is still positive about the future, but recruitment, finance and unfair competition are generating concern.

Franchize Consultants’ October 2014 Franchising Confidence Index continued an optimistic, though slightly moderated, outlook across many key growth drivers. However, concern is rising about the availability of suitable franchisees, and about finding suitable staff, given the latest employment figures from Statistics NZ showing that unemployment has fallen to 5.4 percent despite the largest annual rise in the population for 10 years. As one respondent summed it up, the outlook is ‘Positive but recruitment still tough.’

Auckland property valuations and dubious employment practices were raised as issues, with service providers suggesting that although the recently-announced increase in property valuations in Auckland may help boost franchise recruitment, franchisors will need to exercise caution:

‘Auckland property re-valuations

will drive a new stream of people looking to purchase business off new found “wealth” which exists on paper only. This will lead to increased sales for a period and mean that franchisors will need to have robust systems for supporting people who may not have core business ownership skills.’

One franchisor also took the opportunity to raise often unvoiced concerns about an increasing ‘black market’ in some sectors: ‘Still very quiet - not helped by the influx into hospitality and retail of people who do not pay taxes, GST or observe employment rules or public holidays.’ This is an area that may come under more scrutiny in future, with the New Zealand Herald reporting that Ministry of Business, Innovation & Employment staff are dealing with a growing number of cases of workplace exploitation.

Upper Hutt serious about attracting businessUpper Hutt City Council is seeking to stimulate the local economy by offering incentives for businesses, including franchises, to set up and expand within the city. Their new Economic Development Stimulus Package offers a range of grants for relocation, retrofitting and earthquake-strengthening commercial properties within Upper Hutt.

For example, a significant retail store (or organisation) relocating to Upper Hutt could receive a $30,000 grant towards their relocation expenses. They could then also receive another $50,000 grant from Council to contribute towards the retrofit cost. The package is designed to support a range of different levels of new investment, based on the size of the business and the number of employees.

Even a smaller business, where the retrofit has a total cost over $70,000 in value, could be entitled to a financial incentive of up to $10,000 across the city, or $30,000 in the CBD – something which may appeal particularly to new franchisees.

Recruitment, property valuations and labour cheats concern franchises

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19

Franchise Opportunity: Home Services

⇒ Stu Balfour is the third generation of his family to manage the Balfour Cleaning Company, which was established in Palmerston

North in 1953. That means Window Cleaning Plus, his new specialist window cleaning company, is based upon more than 60 years’ experience as well as 10 years’ careful development.

Window Cleaning Plus offers ‘best practice’ services unmatched by bucket and squeegee operators or general cleaning companies. As Stu explains, ‘Our benchmark is to look super smart with our vehicles and personal presentation. We offer extensive services to our customers, ongoing support to our franchisees, and superior results to super-satisfied clients. Our franchisees put a great deal of effort into achieving streak-free, shining windows. We clean them by hand, using specialised washing products, microfibre cloths, meticulous cleaning with a high-end squeegee blade and then a final wipe and check.

‘But that’s only the start – we also offer Plus services which provide additional income streams to the franchisees from existing customers. These include frame cleaning, hard water spot removal and protection, shower glass restoration and cleaning, gutter cleaning and glass scraping. Another of our add-on services is building washing. Rather than subject the surface to a water blaster, our method is dip, scrub and wash with a final wipe-down. On completion, the owner or occupier is given a card showing what’s done with a guarantee of satisfaction. Franchisees can serve both quality homes and commercial customers such as offices, shops and cafes.’

Stu launched the company that was to become Window Cleaning Plus in 2004. ‘Right from the start I planned to develop the business as a highly desirable recurring income franchise loaded with benefits for franchisees and customers alike,’ he says. ‘I believe that when a network of the right people invest in a business rather than being employees, there is far greater commitment to giving great service as well as achieving personal success.’

Taking Time To Get It RightThe uncertain years around the GFC meant Stu decided to delay the launch of the franchise, instead focusing on developing the concept to ensure that it would be sought after by customers and highly profitable to operate in both good times and bad. ‘That turned into a real positive as we fine-tuned the operation and things like marketing and support,’ he admits. ‘A good example is the mail box flyer we developed – when we started,

we were getting a pretty good response rate but through testing and measuring we are now getting 10 times that with a conversion rate close to 80 percent.’ Window Cleaning Plus franchisees also have the latest technologies enabling them to update their customer databases, enter requests or referrals, output quotes and produce a proper invoice before leaving the job. ‘It speeds up service, increases efficiency and reduces time spent on admin,’ says Stu.

It also helps keep track of customers to ensure that all-important recurring revenue through establishing a regular cleaning regime tailored to each customer’s needs. ‘That might be

monthly window cleaning, a full house wash-down after winter and bug spraying prior to summer,’ Stu says. ‘Experience and business modelling suggests a portfolio of 100-120 regular customers will provide a very comfortable income and work-lifestyle balance for an individual or couple, but you don’t have to stop there. With Window Cleaning Plus, you can go on growing by employing staff or additional teams to offer outstanding customer service and cleaning perfection to more customers in your area.’

Incentive For First 5 FranchiseesWith a business that is so customer-focused, Stu says that the initial franchisee training will be very much one-on-one, including a week’s workshop in Palmerston North followed by on-site support. ‘We want to make sure our first franchisees get all the help they need from day one to build profitable businesses offering high quality services,’ he explains. ‘You don’t need cleaning or business experience as the training covers operations, technology, customer service, marketing, reporting, health & safety and more.

‘As an incentive, the first five will be offered a discount on the franchise fee and receive full training and a comprehensive start-up kit for just $15,000 + gst. This includes a full manual plus uniform, stationery and marketing pack. Franchisees will also need a suitable vehicle, with fit-out and signwriting being additional.’

Stu says that applicants must be able to demonstrate an eye for detail and an absolute commitment to customer service. ‘They must enjoy building customer relationships based on honesty, trust and integrity. They must be proud of their personal presentation, enjoy working outdoors, and be outgoing and friendly, motivated and energetic. Age or sex is not an issue and it is not super-physical although you do need an adequate level of fitness.

‘If you want a business that’s founded on real experience, is well-supported and has real vision, this is your chance to get in at the start,’ Stu invites. ‘You might call it a “window of opportunity.” Call me and find out more.’

Window Cleaning Plus Is changing people’s view of the world

Find more info at franchise.co.nz - Search: Window Cleaning Plus

Find more info at franchise.co.nz - Search: Window Cleaning Plus

WINDOW OF OPPORTUNITY

Advertiser InfoWindow Cleaning PlusPO Box 424, Palmerston North 4410www.windowcleaningplus.co.nzContactStu BalfourP 0800 000 309M 027 447 [email protected]

Stu Balfour: ‘With Window Cleaning

Plus, you can start by yourself and go

on growing through employing staff or

additional teams’

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21


⇒ For Jane and Murray Merai, the date 11.11.11 is a memorable one – it’s the day they opened their

first Columbus Coffee outlet in Auckland’s Glen Eden. The venture has been so successful that, less than three years later, they’ve opened a second café nearby – Columbus at Mitre 10 MEGA, Westgate.

The Merais reckon they are a very lucky couple. ‘We met and married young, and we have always had the same goals and aspirations,’ Jane says. ‘It was always our dream to own our own business, so despite some travelling overseas we always saved and planned for buying one when the time was right. I have a love of food, kitchens and cafés, so I always felt drawn towards the hospitality industry. When we felt the time was right, we began to do some research.’

Despite their interest, neither Jane nor Murray had any experience in hospitality. Jane had spent 10 years in insurance, and although Murray works in the IT industry, he had run a commercial cleaning franchise in his early 20s. ‘We knew a good franchise could train us up and provide the framework for a thriving business, so we started talking to people. We were regulars at our local Columbus Coffee, where we admired the look, feel and atmosphere of the place, and had a friend who used to own a Columbus café. Talking to him pretty much made up our minds that this was the brand for us and because Columbus Coffee has won so many awards, it gave us a great deal of confidence that we could be successful.’

From the very start the couple found the franchise suited them down to the ground and they quickly gained a loyal customer base in Glen Eden. With growing confidence in their skills, they began to look around for a second franchise and were quick to put up their hands when Columbus announced plans to open an in-store café in the new local Mitre 10 MEGA.

Unique AdvantagesAlthough Columbus Coffee has its origins in Auckland’s High Street back in 1994, the franchise can now be found in more than 60 locations all over

the country – ‘Wherever people are interested in the sensory art and experience of great coffee,’ as Peter Webster, the company’s General Manager, puts it. In addition to being the social heart of many communities, the

company also enjoys an exclusive relationship with Mitre 10 MEGA which has seen Columbus outlets open in many of the DIY superstores nationwide.

Despite their experience, Jane and Murray were still grateful for the franchise’s expertise on opening day of their second store, which turned out to be the biggest-ever first day for a Columbus at Mitre 10 MEGA café. ‘Columbus have a new food plan in place with pre-set menus, which is a great asset when opening a new store and made planning and preparation much easier,’ Jane says. ‘It means a lot of the menu work is already done for us, but that doesn’t prevent us being creative. This is one of the advantages of the franchise: all our food is prepared by our two in-store chefs using fresh, seasonal and, where possible, local ingredients, so you can apply your own personality when you choose.’

‘Our two cafés are just a short drive apart so we can juggle staff if necessary, and we’ve also benefited from the recent Columbus Coffee brand refresh, which our customers are enjoying greatly.’

Rewarding LoyaltyDespite its reputation and awards, Columbus Coffee is constantly looking to improve its customer appeal. Another recent innovation is the Columbus Rewards programme, designed to deliver benefits to customers and franchisees alike. ‘Unlike many loyalty schemes, this allows customers to earn reward points on everything they buy, not just coffee. By earning points for beverages, food and even catering orders, they can earn free coffees and other rewards very quickly,’ Jane explains. ‘The system is digital (which helps reduce fraud), customers can choose between a card or an app, and they can check their rewards online whenever they like. And every month, Columbus Rewards members also receive exclusive offers which encourage them to come back into our café.

‘The system has been very well-researched and, with a rapidly-growing membership, we are seeing results quite quickly in our new store. In terms of building customer engagement it is a fantastic tool – especially when you say ‘Happy birthday!’ to a customer and tell them that they get a free coffee!’

It’s About YouAs Columbus Coffee continues to grow, the company is looking for franchisees for high street and Mitre 10 MEGA locations in many parts of the country. Peter Webster says, ‘Opening your own Columbus Coffee café requires an investment of between $250,000 and $400,000 depending on location, while Columbus at Mitre 10 MEGA outlets can be funded for $200,000 or less depending on the model.

‘As Jane and Murray have proved, you don’t need hospitality experience to succeed – just good people and management skills, and a love of what you do. If that sounds like you, give me a call,’

Columbus Coffee franchisees open second café within three years

Find more info at franchise.co.nz - Search: Columbus Coffee

Find more info at franchise.co.nz - Search: Columbus Coffee

young couple BANG ON TARGET

Advertiser InfoColumbus CoffeePO Box 911 030, Victoria Street West, Auckland 1142www.columbuscoffee.co.nzContactPeter WebsterGeneral ManagerP 0-9-520 1044M 021 883 [email protected]

Great choice, great coffee, great food keeps Columbus Coffee customers coming back

Jane & Murray Merai: you don’t need hospitality experience to succeed as a Columbus Coffee franchisee

Industry And TrendsBefore considering any particular franchise system, you need to learn about the viability and trends in the industry you are looking at. For instance, the New Zealand population is ageing and has less time because of career pressures, which means franchises delivering services in that space are growing. Equally, young people especially are demanding healthier choices in fast food, and more variety in choices of food and casual dining options. Changing demographics affect other sectors too, so ask:

• Is there a real need for this product/service?• How stable is that need?• Is the product/service still growing as a category?• How large are the current market and the potential market?• How much competition is there in the category already?• How long have those companies been established?• Are there several franchises to choose from?• What do they have in common?• How are they different? Is that important?

Question The FranchisorHaving identified your chosen industry, you then need to find out about the franchise systems in that sector. The articles in this magazine and its website, and the franchisors’ own websites, will give you some of that information but finding out any detail will require you to contact the franchisor directly. They may then send you an information pack but you will also want to ask questions about such issues as:

• Length of franchise term;• Initial and ongoing fees;• Total investment required;• What you get for your money;• Evidence of franchise support, training and reinvestment;• Multi-unit opportunities.

⇒ The New Zealand economy has been performing well over the last year and increased confidence has led to more people looking at going into

their own business. The number of brands entering the New Zealand market, or local companies franchising their concept, has also increased, resulting in even more choice for buyers.

For potential franchisees, though, making a wise decision requires them to consider many different issues: what industry attracts them, what location, which franchise most appeals and what investment level does it require? But how do you do this? The secret is to become an educated franchise buyer, asking the right questions of the right people at each stage. There’s also a lot of background information freely available in this magazine and on its website, and from banks, the Franchise Association of New Zealand and professional service providers to the franchise sector. Unfortunately, potential franchisees don’t always take the time to read this information, or to act on it if they do.

As a brief introduction, then, here are the main points to look out for when you start researching an opportunity.


become an EDUCATED FRANCHISE BUYERAsk the right people the right questions if you want to buy the right franchise, says Westpac’s Daniel Cloete

Buying A Franchise: Financial Matters

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This is just the start, of course – there is an exhaustive list of 250 Questions to Ask at www.franchise.co.nz that is essential reading.

Funding The BusinessWhen looking to buy any business, the first thing to find out is how much money you require. This is not always straightforward: franchise adverts can be very confusing because franchisors do not all use the same assumptions.

If the capital requirement is listed as between $150,000 and $200,000, what is included in this price? Does it include the franchise fee and, in the case of a new outlet, the fit-out? Does it include equipment, legal cost and accounting fees? Is the amount the total cost of your investment, or does it only reflect the cash equity required? (which could be half of the full set-up costs).

The next important question if you want your business to be profitable is not, ‘How much can I borrow?’ but rather, ‘How much can the business afford to repay?’ – while still delivering you a decent wage and return on investment. To know this, you’ll need to see indicative figures from the franchisor and discuss them with your accountant.

You’ll also need to know how much working capital will be required. This simply means the amount of cash you need to operate the business effectively. It is used to pay the bills; for example, wages and phones, and sometimes to carry stock until the business generates some income. Very few businesses can operate without working capital.

Another important question is: ‘Does your bank have the franchising experience, benchmarking data and the strategic relationship with your chosen franchise system to deliver real added-value lending?’ If your chosen franchise is a well-established one, using the right bank could enable you to fund against future cash flow, thereby lowering your equity requirement and enabling you to afford a much larger business than would otherwise be the case.

A specialist franchise banker can also assist you beyond the initial lending stage. One such example is the provision of franchise-specific transactional and personal banking packages. A lot of people tend to concentrate on the initial lending but forget about the ongoing transactional banking needs that influence their bottom line directly. If there’s a special package available for your chosen brand, it means that every time the franchisor negotiates more benefits for the systems, based on the volume that franchisees are doing, you will automatically qualify as well.

These are only a few of the initial questions. Your specialist franchise banker and accountant will be able to assist you with all the factors involved, including offering different funding options, transactional solutions and suggesting optimum funding structures for your specific business.

Getting More AdviceFranchisees often love to talk about their business and you can learn a great deal from them about the realities of running the business, profitability, typical cost structures and the support provided by the franchisor. You can also consider completing the Franchisee Pre-entry Education Programme from the Franchise Association of New Zealand. This includes modules on Franchising Basics, The Money Side, The System & Start-up, Operating & Support and Doing Due Diligence (see http://tinyurl.com/mlsv87f).

The other important people to talk to are specialist franchise accountants and lawyers (see page 80). A lawyer will explain your rights and commitments under the franchise agreement and check the details, including such things as the terms and conditions of the lease if premises are involved. It would be sad indeed if you purchased a business only to find the lease expiring in six months or rent increasing so dramatically that the business is no longer profitable!

The above may seem a lot of work but educating yourself at the beginning will give you the best possible chance of success. Get all the answers to all your questions and if you don’t understand, need more detail or don’t believe the enquiry has been answered properly, say so. Above all, don’t feel guilty for asking lots of questions. Your money, your livelihood and your future are at stake.

Find more info at franchise.co.nz – Search: Westpac 23

Advertiser InfoDaniel Cloete is National Franchise Manager for Westpac. You can contact Daniel or the Westpac Franchise Team on 0800 177 007 or email: [email protected] information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

Business Development

Grants

Upper Hutt Home of your next success story

Or contact Phil Gorman Economic Development Manager

[email protected]

To find out more or to apply, go to:

biz.upperhuttcity.com

For businesses looking to relocate or start-up in Upper Hutt, or for those

looking to expand or strengthen their current business, these business

development support grants may be available:

• Building and resource consent fees waived on new commercial and industrial developments

• Relocation grants (up to $30,000) Earthquake strengthening grants (up to $15,000)

• Retro-fitting grants (up to $50,000, amount is dependent on the scale)

• Rates remission for up to 3 years *application criteria and conditions apply

Phone Aaron Hall on 021 477 506www.navigationhome.co.nz

Full Franchisor support with over 36 years experience

Be a part of New Zealand’s fastest growing house brand

25

Franchise Opportunity: Home & Building

⇒ After running his own construction company for seven years, Michael van Prehn admits he was struggling. ‘The volumes were pretty low,’

says Michael, who has been in the building industry for over 35 years, during which time he has earned a degree in business & accounting. ‘But since buying the Navigation Homes franchise in Taranaki over 2 years ago, we’ve been averaging 10-12 housing contracts per year. It’s been a massive change and well worthwhile.’

Michael decided to make the change after realising that the whole industry was moving towards national group home building companies. ‘No matter how good they are, one-man builders are a dying breed and can’t compete with the bulk buying power of the groups. A vast amount of work goes into establishing well-negotiated national supply agreements and I wanted that level of power behind my business, too.’

So Michael carried out extensive research on several group home companies. ‘I even looked at starting my own housing brand, but crunching the numbers showed it was going to be more cost-effective to buy an existing franchise. Navigation Homes gives me a brand, a system and access to proven designs and costing modules, but I’m not dictated to,’ he says. ‘This gives me the flexibility to operate my business the best way I can for my local market, while allowing me to leverage off Navigation’s national purchasing power and strong branding.’

A Wealth Of ExperienceNavigation Homes is the brain-child of Aaron Hall who, with his wife Michelle, launched the brand in early 2007 in Pukekohe. Like Michael, Aaron is a qualified builder, but quickly moved his career into senior sales & marketing roles with iconic New Zealand companies like Firth Industries, James Hardie & Winstone Wallboards. Aaron has over 12 years’ experience in owning and operating national franchised housing companies and has a wealth of knowledge to share with his franchisees.

‘Navigation Homes franchisees have access to a fantastic range of standard plans,’ says Aaron. ‘They range from entry-level “brick & tile” to a funky mono-pitch range, the architecturally inspired Designer Series, through to the unique replica Bungalow & Villa series of designs. The marketing support is extensive, with a

brilliant website that features an intranet section exclusive to franchisees where they can access all of the Navigation Homes standard documents at the click of a mouse. There’s also a new 48-page, full-colour plan book, The Book of Ideas, for franchisees to give to potential clients. No matter the budget or style, Navigation Homes offer a plan design to suit everyone.’

Take the LeapThere are currently eleven Navigation Homes branches operating around the country and Aaron plans to appoint another 7 over the next 12 -18 months. ‘We have a real focus on the South Island, and are looking for franchisees in Nelson, North Canterbury, South Canterbury & Central Otago. Exclusive franchise territories are available from $75,000 to $175,000 +gst,

depending on location, geography & building consent figures.

Navigation Homes franchisees don’t need to be builders as long as their background includes broad business experience, especially in sales & marketing, says Aaron. ‘In fact, some of the most successful franchisees in larger group home companies are not builders by trade instead, they understand the importance of customer satisfaction, managing people and the sales process. They are typically between the ages of 45 and 55 years old and are at the stage in their life where they have already had one good career and are thinking, “If I don’t do my own thing now, I never will.”

‘We all know it takes courage to step outside the safety of a salaried position with a company car to launch your own business, but if you have the business acumen and people skills required, then Navigation Homes could well be the opportunity you’ve been looking for. We offer all the tools necessary to assist you make that “giant leap” and start working for yourself rather than your boss.’

And Aaron points out that by joining a growing brand, franchisees are creating a real asset for their future. ‘Because it’s part of a major group, a Navigation Homes business has much more value when the time comes to sell, or to pass on to your children,’ says Aaron.

One Of The Best Decisions I’ve MadeMichael van Prehn is glad he made the move. ‘My lifestyle has completely changed for the better. Our business has grown to the point where my wife Sara is now working full-time with me and we are looking to employ an office person to help out with administrative tasks. Buying the Navigation Homes franchise was one of the best decisions I’ve made in my life, and Sara & I are very excited about the future.’

Aaron sums up. ‘We are very proud to be a Kiwi-owned & operated family business. Our franchisees share our

passion & vision, and we invite potential franchisees to talk to any of them to discuss their experience. If you like our vision of exceeding

our customers’ expectations & building homes that other

housing companies will envy, then we’d love to hear from you. Call me today.’

It’s not necessarily about being a builder – Navigation Homes are looking for good managers with broad experience

Find more info at franchise.co.nz - Search: Navigation Homes

Find more info at franchise.co.nz - Search: Navigation Homes

homes you’ll LOVE TO LIVE IN

Not your typical group builder: Navigation Homes was founded by Aaron and Michelle (below) to offer plans and styles to suit everyone

Advertiser InfoNavigation HomesPO Box 504, Drury 2247www.navigationhomes.co.nzContactAaron Hall P 0-9-294 6135M 021 477 [email protected]

Breakers Cafe & Bar serves up the best in fast casual family dining

catching THE WAVE


Advertiser InfoBreakers RestaurantsPO Box 340, Napier 4140www.breakerscafebar.co.nzwww.breakerscatering.co.nzContactMark BurtP 0-6-834 0537M 021 799 [email protected]

26 Franchise New Zealand Summer 2015 Volume 23 Issue 04

⇒ For Tom Collins, owning his own business was a gradual process. ‘I came to New Zealand from the UK a few years ago and got a job

at the Breakers Cafe & Bar in Taupo,’ he says. ‘At the end of that summer Breakers asked me to manage their Rotorua outlet then, after three years there, they asked if I’d be interested in buying the Breakers at Mount Maunganui.

‘It was a big step, but by then I knew Breakers so well I knew it was more of an opportunity than a risk. Hospitality is all about being consistent, getting the right staff and looking after your customers, but being part of a great franchise brings so many advantages: a good strong brand that attracts customers and creates loyalty, back-room systems and support, and buying power.’

Founded by Mark and Penny Burt in Napier in 1997, Breakers Cafe &

Bar is a surfing-themed family restaurant. All 8 outlets, which vary in size from 30 seats to 300, have a Kiwiana feel about them with wooden tables, and surfboards decorating the walls or ceilings. ‘Our menus offer real Kiwi-style family food from burgers, sandwiches, salads and seafood to chicken diane, lamb shanks and pork loins, as well as steaks and desserts,’ says Mark. ‘People say fast casual dining is the next big wave in food franchising – well, we were doing it before the term was invented!

‘The combination of speed, service and variety have made Breakers hugely popular and our VIP programme has over 50,000 members. We also offer an app and online ordering system which has helped grow our take-away business, maximising sales for each franchisee.’

Affordable Opportunities‘Breakers is a destination restaurant, which is a huge advantage for franchisees,’ says Tom Collins. ‘They don’t need expensive premises in prime locations where it’s hard to park, and the VIP programme works very well. We get customers from all over the country come to Breakers when they visit Mount Maunganui because they know the whole family will be welcome and they are guaranteed excellent food.

‘If you have around $100,000 in fluid equity, we have opportunities all around New Zealand,’ says Mark. ‘We’ve also launched a take-away only model, and a Breakers Catering option which has been getting rave reviews from customers. It means you can get into the lucrative hospitality business with a proven name and business model from as little as $25,000.’

Tom Collins is certainly glad he made the leap from employee to owner. ‘It’s a great brand, a great system and there’s great support,’ he says. ‘If you have good time management skills, people skills and perhaps some hospitality experience, then Breakers could be just the opportunity you’re looking for.’

Noortje de Beer and Tom Collins of Breakers Mount Maunganui

If you are a franchisor, you’ll know that the success of your business relies heavily on the quality of your franchisees. The right person in the right place, at the right time, is crucial. LINK’s franchise division specialises in the sale of business format franchises.

With a combination of the best franchisee selection skills and the best business broking skills, we are the only franchise recruitment agency of our kind in New Zealand. Our role is to present the information about your business in a very systematic and professional manner, and to target, test and recruit franchisees to match your profile. LINK recruits franchisees nationwide for selected franchisors.

Being New Zealand’s leading business brokerage we have a constant number of people contacting LINK looking to buy a business. Your franchise opportunity either Greenfield or re-sale is promoted to thousands of buyers who come in contact with LINK through our marketing and advertising initatives.

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27


⇒ Most painting contractors will tell you the best part of their job is painting. Unfortunately, they also have to cope with other

things, too: hours of after-dinner administration, preparing invoices and chasing late payments, ducking away from one job to price another, promoting themselves, their mobile constantly interrupting their work… The list goes on and on, and the longer it gets, the more likely Grant Williams is to pick up another client.

Grant owns a Prep & Paint Pro franchise in Auckland, but he’s not a painter himself. ‘Instead, I act as a project manager so contractors can get on with what they do best – painting. It means the customer gets excellent service and guaranteed quality, while the contractor spends more time on the job, doing what they are good at and what makes them money.’

It’s a business model developed by The Pro Group, creators of the award-winning Grout Pro and Deck & Fence Pro franchises. Grant is one of several experienced Deck & Fence Pro franchisees who added the new service to their offer earlier this year.

‘Keeping the launch within The Pro Group family was a deliberate strategy to road test systems and procedures before actively marketing this low-cost, high profit franchise system nationwide,’ explains Joe Hesmondhalgh who, with business partner Rob Howard, founded The Pro Group. ‘Now that time has arrived: five new Prep & Paint Pro franchisees are already up and running in Auckland, Wellington, Christchurch and Taranaki, and we’re looking for more nationwide.’

Reliable, National ServiceThe Pro Group’s foundations were laid in mid-2009 when Rob and Joe recognised that there was considerable demand for a reliable service specialising in tile and grout restoration – an area that established tilers and plumbers regarded simply as a nuisance. Grout Pro quickly became a nationally-recognised brand and Rob and Joe turned their attention to another under-serviced market with Deck & Fence Pro, which offers quality surface restoration and maintenance of decks, fences, garden furniture and other outdoor structures (see page 79).

Grant Williams was among the many attracted to Deck & Fence Pro. After a corporate career, most recently as a business development manager, the time had come for him to stop being anyone else’s employee. He weighed up the pros and cons of a number of franchises and decided Deck & Fence Pro offered the most potential.

‘I started in February this year and already I’ve proven myself right,’ Grant says happily. ‘It’s a high profit business that gets me outdoors doing something I really enjoy, and I don’t think I could be involved with a more professional, supportive and entrepreneurial franchise. So when Rob and Joe announced they were launching Prep & Paint Pro and wanted to road test it within the group, I stuck my hand up.’

Excellent Returns‘Since July, I’ve run Deck & Fence Pro as my hands-on business while Prep & Paint Pro is my project management business,’ Grant explains. ‘It’s a great fit and is already showing excellent financial returns. When I work for

five hours myself on a Deck & Fence Pro job that’s five hours’ income, but when Prep & Paint Pro also has five painting crews working those same five hours, I’m bringing in 30 hours’ income overall. That’s not to be sneezed at!

‘As project manager I essentially take on all the tasks that so many self-employed painters and painting contractors hate doing: marketing, prospecting for work, quoting, organising materials such as scaffolding and consumables, sorting site access, calculating paint quantities and supplying environmentally-friendly paints manufactured here in New Zealand specially for Prep & Paint Pro.

‘When a new job is agreed I go to one of my contractors with the price, my fee and what is required – including the number of hours they have to complete the job. I’m responsible for quality control, signing off the work and paying the painters, so the property owner has the reassurance of using The Pro Group. They also have the option of using our “Paint now, pay later” finance scheme, which is yet another business generator that is only available through us.’

Low Investment, High ProfitsJoe Hesmondhalgh says, ‘Prep & Paint Pro is a low entry cost, high profit opportunity for anyone, male or female, who’s motivated, has organisational skills and embraces customer service. The initial franchise fee of $24,950 +gst has been discounted to an investment of just $14,950 +gst for an initial period. Once you’ve got going, there’s a fixed monthly franchise fee which remains unchanged as your turnover and profits increase – no matter how big you grow.

‘We provide full training in all the Prep & Paint Pro systems, as well as a tool package, opening stock, manuals, sales and marketing materials, access to our online quoting system and state-of-the-art IT resources, a nationwide call centre, website and more.’

Grant adds a final suggestion. ‘If, like me, you reckon you’ve got a good few years of working life in you, you’re positive and can make things happen, why not do something you’ll love? Give Joe a call and talk about Prep & Paint Pro. You won’t regret it!’

Prep & Paint Pro franchisee multiplies income by organising others

Find more info at franchise.co.nz - Search: Prep & Paint Pro

Find more info at franchise.co.nz - Search: Prep & Paint Pro

happy contractors + happy customers =PROFITABLEBUSINESS

Advertiser InfoPrep & Paint Pro378 Crawford Rd, RD1 Tauranga 3171www.prepandpaintpro.co.nzContactJoe HesmondhalghP 0-7-552 5311M 0274 108 [email protected]

Grant Williams: taking on the tasks that painters and contractors hate, and ensuring a quality job for clients


PROFIT & LOSS FORECASTPROFIT & LOSS FORECAST

Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Total $ $ $ $ $ $ $ $ $ $ $ $ $

SALES

Sales 35,000 40,000 35,000 35,000 40,000 45,000 45,000 45,000 45,000 45,000 45,000 45,000 500,000

35,000 40,000 35,000 35,000 40,000 45,000 45,000 45,000 45,000 45,000 45,000 45,000 500,000

DIRECT COSTS

COGS (Cost of Goods Sold) 5,250 7,000 8,750 12,250 14,000 15,750 15,750 15,750 15,750 15,750 15,750 15,750 157,500

5,250 7,000 8,750 12,250 14,000 15,750 15,750 15,750 15,750 15,750 15,750 15,750 157,500

GROSS PROFIT 29,750 33,000 26,250 22,750 26,000 29,250 29,250 29,250 29,250 29,250 29,250 29,250 342,500 OVERHEADS

Rent 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 65,004

Electricity 375 375 375 375 375 375 375 375 375 375 375 375 4,500

Gas 67 67 67 67 67 67 67 67 67 67 67 67 804

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Local Advertising & Marketing 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 24,000

Ongoing Franchise Fee (Royalty) 5% 750 1,000 1,250 1,750 2,000 2,250 2,250 2,250 2,250 2,250 2,250 2,250 22,500

Group Advertising Levy 2% 300 400 500 700 800 900 900 900 900 900 900 900 9,000

ACC 267 267 267 267 267 267 267 267 267 267 267 267 3,204

Accounting Fees 162 162 162 162 162 162 162 162 162 162 162 162 1,944

Internet Cost 50 50 50 50 50 50 50 50 50 50 50 50 600

Interest 250 250 250 250 250 250 250 250 250 250 250 250 3,000

Computer Expenses 58 58 58 58 58 58 58 58 58 58 58 58 696

Business Insurance 417 417 417 417 417 417 417 417 417 417 417 417 5,004

Printing, Postage, Stationary 125 125 125 125 125 125 125 125 125 125 125 125 1,500

Telephone, Fax, Mobile 212 212 212 212 212 212 212 212 212 212 212 212 2,544

Vehicle Expenses - Fuel, Repairs & Service 483 483 483 483 483 483 483 483 483 483 483 483 5,796

Rubbish & Hazard Waste 158 158 158 158 158 158 158 158 158 158 158 158 1,896

Other 208 208 208 208 208 208 208 208 208 208 208 208 2,496

18,799 19,149 19,499 20,199 20,549 20,899 20,899 20,899 20,899 20,899 20,899 20,899 244,488

NET PROFIT* 10,951 13,851 6,751 2,551 5,451 8,351 8,351 8,351 8,351 8,351 8,351 8,351 98,012* Note :- Net Profit before Owners Drawings, Bank loan interest, Tax and depreciation)

CRUNCHING THE NUMBERSPhilip Morrison explains what financial reports can tell you about the business you’re buying

Buying A Franchise: Finance

⇒ People buy a business for many reasons: wanting to work for themselves rather than someone else; provide employment for

the family; live in an area they choose; enjoy a different lifestyle; comply with residency requirements or any one of a hundred different reasons. Ultimately, though, everyone wants to make enough money to support the family, pay the bills at home, put something away for retirement and have an asset they can build up and sell when the time comes or pass on to a family member.

But one of the biggest problems facing anyone buying a business is getting their head around the numbers. That’s true for many people who have business experience, so it’s an even bigger hurdle for newcomers. No matter what your background, though, it’s worth taking the time to read the financial reports and understand what they actually mean before you make your mind up about any opportunity. In fact, it’s essential to making an informed decision.

And it doesn’t end there. The financial reports generated by your accountant and accounting software can help you evaluate how your business is doing, what it needs to grow and how you can make it perform even better. Learn to understand the numbers and you can build a better business.

In this article, we’ll talk about three key financial reports and what they can tell you about the business you are hoping to buy – or already own. These are:

1. Profit & Loss report2. Balance Sheet3. Cashflow Report

It’s important to point out that this article won’t replace the need for you to get professional advice from a franchise-experienced accountant, but should help you to understand that advice when you get it.

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PROFIT & LOSS FORECASTPROFIT & LOSS FORECAST


SALES

Sales 35,000 40,000 35,000 35,000 40,000 45,000 45,000 45,000 45,000 45,000 45,000 45,000 500,000

35,000 40,000 35,000 35,000 40,000 45,000 45,000 45,000 45,000 45,000 45,000 45,000 500,000

DIRECT COSTS

COGS (Cost of Goods Sold) 5,250 7,000 8,750 12,250 14,000 15,750 15,750 15,750 15,750 15,750 15,750 15,750 157,500

5,250 7,000 8,750 12,250 14,000 15,750 15,750 15,750 15,750 15,750 15,750 15,750 157,500

GROSS PROFIT 29,750 33,000 26,250 22,750 26,000 29,250 29,250 29,250 29,250 29,250 29,250 29,250 342,500 OVERHEADS

Rent 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 5,417 65,004

Electricity 375 375 375 375 375 375 375 375 375 375 375 375 4,500

Gas 67 67 67 67 67 67 67 67 67 67 67 67 804

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Local Advertising & Marketing 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 2,000 24,000

Ongoing Franchise Fee (Royalty) 5% 750 1,000 1,250 1,750 2,000 2,250 2,250 2,250 2,250 2,250 2,250 2,250 22,500

Group Advertising Levy 2% 300 400 500 700 800 900 900 900 900 900 900 900 9,000

ACC 267 267 267 267 267 267 267 267 267 267 267 267 3,204

Accounting Fees 162 162 162 162 162 162 162 162 162 162 162 162 1,944

Internet Cost 50 50 50 50 50 50 50 50 50 50 50 50 600

Interest 250 250 250 250 250 250 250 250 250 250 250 250 3,000

Computer Expenses 58 58 58 58 58 58 58 58 58 58 58 58 696

Business Insurance 417 417 417 417 417 417 417 417 417 417 417 417 5,004

Printing, Postage, Stationary 125 125 125 125 125 125 125 125 125 125 125 125 1,500

Telephone, Fax, Mobile 212 212 212 212 212 212 212 212 212 212 212 212 2,544

Vehicle Expenses - Fuel, Repairs & Service 483 483 483 483 483 483 483 483 483 483 483 483 5,796

Rubbish & Hazard Waste 158 158 158 158 158 158 158 158 158 158 158 158 1,896

Other 208 208 208 208 208 208 208 208 208 208 208 208 2,496

18,799 19,149 19,499 20,199 20,549 20,899 20,899 20,899 20,899 20,899 20,899 20,899 244,488

NET PROFIT* 10,951 13,851 6,751 2,551 5,451 8,351 8,351 8,351 8,351 8,351 8,351 8,351 98,012* Note :- Net Profit before Owners Drawings, Bank loan interest, Tax and depreciation)

CRUNCHING THE NUMBERS

How Much Money Will The Business Make?From a financial point of view, the first thing any business buyer wants to know is: ‘How much money is the business making, or could it make?’ The answer can be found in the first of our three reports – the Profit & Loss.

This report shows the sales revenue of the business, less the costs of providing the products or services the business sells, and less the overheads of operating the business. It then calculates the profit (or loss) of the business – the bottom line. An example Profit & Loss report for a typical franchised business is shown bottom left.

Of course, if the business is an existing franchise with a trading history, the figures shown will be actual sales achieved and costs incurred, so you can see how the current owner has been operating the business and compare them to indicative figures from the franchisor. For example, is the current franchisee spending a higher or lower percentage of revenue on rent or staff compared to others in the group? Any significant differences may point to areas for improvement.

On the other hand, if the franchise is a new opportunity, the figures will be forecasts which may or may not be achieved. In general, franchisors are pretty good at forecasting costs based on their experience of other outlets. Where you will want to reassure yourself is in the sales area. What are the predicted figures based on and what are other franchised outlets in similar locations or territories achieving?

What to look forTest each income and expense line for reasonableness. Compare each of the income and expense lines against what you would expect from this type of

business – we call this type of analysis ‘benchmarking’. This will highlight any anomalies that will require further investigation.

While any good franchisor will have such statistics available, because they are commercially sensitive the franchisor may not be prepared to make them available until you have joined the franchise. You should therefore ensure that your accountant has relevant experience across a wide cross-section of franchises. Some indicative questions you might consider are:

Sales• Is there seasonality? • What are the trends?• Is this a cash business or does it offer credit terms? If the latter, what is the level of bad debts (people not paying)? And how long are customers taking to pay?• What is the sales cycle? What is the average time between quoting a job and closing the sale?• And, for a new franchise, how long will it take to reach the necessary sales levels to reach break-even (where the

business is paying for itself) and to start to make a return on the money you are putting into it?

Calculating Profit & LossThe first figure calculated is called Gross Profit, which is the difference between what you sell a product or service for and the direct costs for delivering that product or service: eg, if you buy a product from your supplier for $4 and sell it to customers for $10, then your Gross Profit is $6. This represents a 60% margin. Sounds good, yes?

But Gross Profit isn’t the ‘bottom line’– out of this figure, you still have to pay all the other things that you need to run your business: rent, rates, electricity, insurance, salaries and all sorts of other costs that you’ll be incurring whether you sell anything or not!

You also need to factor in the ongoing franchise fees. In some franchises, these may be calculated as a percentage of sales or as a mark-up on product, in which case they are directly related to the sales figure; in other franchises, there may be a flat weekly or monthly fee. You’ll want to be sure that the fee is realistic and allows for a fair return given the projected level of sales. And you also need to factor in the financing costs (how much are you planning to borrow to buy the business and what will the repayments be?), and a living wage for yourself and any family members.

After including all these items, you’ll end up with a much lower figure called Net Profit. This is the famous ‘bottom line’ that shows the real profit (or loss) for the business and will help you to decide where your future lies.

But I’m afraid that’s not the end of it. You also need to consider the fact that some of the assets essential to the business, such as a van or a shop fit-out, will wear out over time and need replacing. Remember you’ll need to pay tax, too.

Common traps1. New franchise business earning projections are just that – projections. They are not a representation or guarantee of profitability; they are indicative only, and need to be analysed carefully in your due diligence process.2. Do your sums – is the return on your investment adequate? Does the profit the business can earn provide an appropriate return, given the risk involved? For example, if you will invest $100,000 for an annual profit of $20,000, this would be a 20 percent return. Government bonds pay under 4 percent so this might seem a pretty good deal, but they involve a lot less risk (and work!). Again, consult your accountant. 3. Finally, it’s important to realise that the profit the business generates is not money you will be able to take out of the business. Profit does not equal cash! (see more about liquidity below).

Is The Business Worth It?As we said at the beginning, people buy a business for more than financial reasons. If you’re choosing a franchise for its lifestyle options – eg, because it allows you to work part-time alongside an existing job, or it enables you to work flexible hours or start and finish early – you may not require as much income as you would want from a full-time franchise business. However, you still won’t want to pay more for a business than it is worth, and this is where

BALANCE SHEET FORECASTBALANCE SHEET FORECAST

Opening Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15

$ $ $ $ $ $ $ $ $ $ $ $ $

FIXED ASSETS

Fitout - Fixtures & Fittings 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000 38,000

Plant & Equipment 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000 70,000

Accumulated Depreciation 0 -1,260 -2,520 -3,780 -5,040 -6,300 -7,560 -8,820 -10,080 -11,340 -12,600 -13,860 -15,120

108,000 106,740 105,480 104,220 102,960 101,700 100,440 99,180 97,920 96,660 95,400 94,140 92,880 0

CURRENT ASSETS

Bank 0 0 0 0 0 0 2,616 9,067 15,517 21,968 28,418 34,869 41,319

Stock 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000 5,000

Debtors 0 25,333 25,333 25,333 25,333 25,333 25,333 25,333 25,333 25,333 25,333 25,333 25,333

5,000 30,333 30,333 30,333 30,333 30,333 32,949 39,400 45,850 52,301 58,751 65,202 71,652 0

CURRENT LIABILITIES

Bank 0 4,333 10,397 16,014 11,385 5,862 0 0 0 0 0 0 0

Trade Creditors 0 7,026 8,637 10,245 13,467 15,075 16,686 16,686 16,686 16,686 16,686 16,686 16,686

Other Creditors 0 0 44 478 1,348 1,784 2,218 2,218 2,218 2,218 2,218 2,218 2,218

Provision for Tax 0 0 0 0 0 0 0 893 3,144 5,400 7,661 9,926 12,197

0 11,359 19,078 26,737 26,200 22,721 18,904 19,797 22,048 24,304 26,565 28,830 31,101 0

NET CURRENT ASSETS 5,000 18,974 11,255 3,596 4,133 7,612 14,045 19,603 23,802 27,997 32,186 36,372 40,551 0

TERM LIABILITIES

Bank loan 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000

50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 0

TOTAL NET ASSETS 63,000 75,714 66,735 57,816 57,093 59,312 64,485 68,783 71,722 74,657 77,586 80,512 83,431 0 CAPITAL & RESERVES

Capital 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000 50,000

Retained Earnings 0 25,714 16,735 7,816 7,093 9,312 14,485 18,783 21,722 24,657 27,586 30,512 33,431 0

50,000 75,714 66,735 57,816 57,093 59,312 64,485 68,783 71,722 74,657 77,586 80,512 83,431 0


Buying A Franchise: Finance

you’ll need to look at both the Profit & Loss and the Balance Sheet.

The Profit & Loss shows the performance of the business, while the Balance Sheet shows a snap-shot of the financial condition of the business at a particular moment in time. It is made up of three broad elements and formatted as follows:

Assets What the business ownsless Liabilities What the business owesequals Capital/Equity The net worth of the business

See example top right, previous page.

Assets are split out according to their order of liquidity – in other words, the amount of time it would take to convert them into cash. They go from Current Assets (such as cash in the bank, which is immediately available), Accounts Receivable (the balance owed by debtors – customers on credit terms who haven’t yet paid), and Stock (including raw materials, work in process and finished goods ready for sale) to long-term assets called Fixed Assets. These long-term assets are typically what generate the cash in the business: eg. Plant & Equipment, Land & Buildings, Motor Vehicles.

Liabilities are the opposite of assets. They are split out on a similar basis according to when they fall due for payment. Current liabilities are usually those requiring payment within 12 months such as accounts payable (balances owed to your suppliers for purchases of product & services). The ‘cash lock-up’ or liquidity of a business is measured by the difference between the current assets compared to current liabilities. Term Liabilities are those which can be paid off over a longer time such as a bank loan to finance the business, or hire purchase which financed some plant.

Capital/Equity is the funds that the franchisee introduces into the business.

CASH FLOW FORECASTCASH FLOW FORECAST


RECEIPTS

Sales 22,250 35,000 39,500 40,250 46,000 51,750 51,750 51,750 51,750 51,750 51,750 51,750 545,250

22,250 35,000 39,500 40,250 46,000 51,750 51,750 51,750 51,750 51,750 51,750 51,750 545,250 PAYMENTS

Invoiced Costs 11,131 14,141 14,546 15,080 15,753 16,154 16,423 16,423 16,423 16,423 16,423 16,423 185,343

COGS 2,013 6,708 8,722 11,404 14,759 16,771 18,113 18,113 18,113 18,113 18,113 18,113 169,055

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Accounting Fees 62 186 186 186 186 186 186 186 186 186 186 186 2,108

Bank loan Payments 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 55,218

Overdraft Interest 18 61 110 113 72 17 0 0 0 0 0 0 391

GST 0 0 44 478 1,348 1,784 2,218 2,218 2,218 2,218 2,218 2,218 16,962

21,575 29,448 31,959 35,613 40,469 43,264 45,291 45,292 45,291 45,292 45,291 45,292 474,077 NET CASH FLOW 675 5,552 7,541 4,637 5,531 8,486 6,459 6,458 6,459 6,458 6,459 6,458 71,173 OPENING BANK 0 675 6,227 13,768 18,405 23,936 32,422 38,881 45,339 51,798 58,256 64,715

CLOSING BANK 675 6,227 13,768 18,405 23,936 32,422 38,881 45,339 51,798 58,256 64,715 71,173 71,173 Note: GST inclusive figures

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For example, the franchise business cost $500,000 to buy which is funded by a bank loan of $200,000 and funds introduced of $300,000. The accumulated profits the business generates are referred to as ‘retained earnings’, and added here.

So a Balance Sheet tells you a lot about the solvency of a business and the cash locked up in it or, put another way, the working capital requirements of a business (see below).

Can I Afford It?Whether you can afford to buy the business or not doesn’t depend so much on how much money you have as how much you need to borrow – and whether the business can afford to service the loan repayments on that borrowing. That often comes down to the cash generation ability of the business.

It has been said cashflow is more important than profitability in operating a business. After all, you can own a profitable business and still fail if your cashflow is not managed properly, hence the saying, ‘cashflow is king.’ This is where the third report comes in – the Cashflow Projection.

This is a report that you as a franchisee, your accountant and your banker will require in your assessment of any business opportunity. So what does it do that the Profit & Loss and Balance Sheets don’t do? It adds a whole new dimension to the numbers in the Profit & Loss and that dimension is Time.

There is a timing difference between when you make the sales on your Profit & Loss report and when the cash is actually paid into your bank account. There’s a time difference between when you pay your suppliers for products and when you sell them to customers. There’s also a difference between when you collect GST and pay it (and your other taxes) to the IRD. Accordingly, you need to calculate how much cash will flow into and out of your business and, most importantly, when.

To fund you through the period between cash going out (eg, buying stock) and cash coming in (customers buying the items and paying their bills), you’ll need additional funds. This is called working capital and you’ll need to factor this in when you buy the business over and above the purchase price. After all, there’s no point in spending every dollar you have on buying the business if you can’t afford to run it (see our article on working capital at www.franchise.co.nz/article/1872). That’s why the Cashflow Projection is so important – it tells you how much you’ll need to have available as working capital as your business grows. See example above.

FinallyThere is a lot to consider when buying any business and a franchise is no different. Although franchises have the advantage of benchmarking so that targets and performance criteria can be shared across the group, it’s still important for any incoming franchisee to understand the numbers that make their business work. Knowing how to read the three key reports is a vital part of understanding the viability, sustainability and affordability of your business.

The good news is that you are not alone. If you’re shopping for a franchise, make sure you consult a franchise-experienced accountant and get the help you need. That way, you’ll know that you’ll get all the information required to make a sound financial decision and set you up for success in your new business.

CASH FLOW FORECASTCASH FLOW FORECAST


RECEIPTS

Sales 22,250 35,000 39,500 40,250 46,000 51,750 51,750 51,750 51,750 51,750 51,750 51,750 545,250

22,250 35,000 39,500 40,250 46,000 51,750 51,750 51,750 51,750 51,750 51,750 51,750 545,250 PAYMENTS

Invoiced Costs 11,131 14,141 14,546 15,080 15,753 16,154 16,423 16,423 16,423 16,423 16,423 16,423 185,343

COGS 2,013 6,708 8,722 11,404 14,759 16,771 18,113 18,113 18,113 18,113 18,113 18,113 169,055

Wages -Staff 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 3,750 45,000

Accounting Fees 62 186 186 186 186 186 186 186 186 186 186 186 2,108

Bank loan Payments 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 4,601 4,602 55,218

Overdraft Interest 18 61 110 113 72 17 0 0 0 0 0 0 391

GST 0 0 44 478 1,348 1,784 2,218 2,218 2,218 2,218 2,218 2,218 16,962

21,575 29,448 31,959 35,613 40,469 43,264 45,291 45,292 45,291 45,292 45,291 45,292 474,077 NET CASH FLOW 675 5,552 7,541 4,637 5,531 8,486 6,459 6,458 6,459 6,458 6,459 6,458 71,173 OPENING BANK 0 675 6,227 13,768 18,405 23,936 32,422 38,881 45,339 51,798 58,256 64,715

CLOSING BANK 675 6,227 13,768 18,405 23,936 32,422 38,881 45,339 51,798 58,256 64,715 71,173 71,173 Note: GST inclusive figures

Colourplus is going places. It’s already in 29 of them, right

throughout New Zealand. Each store is individually owned, our franchisees are experienced, very knowledgable, and tremendously talented. We just need more of them.

• As décor specialist stores, we sell paint, wallpaper and accessories. We also offer made to measure curtains, blinds and giftware.

• If you have a passion for decorating and design, and you’d like to share it with an increasing number of customers, this is a wonderful, and profi table opportunity.

• In the last 10 years our group has enjoyed signifi cant growth in market share. We’d like you to play a part in that growth.

• As a Colourplus franchisee you’ll enjoy strong and frequent franchise support, competitive terms, effective marketing, strategic planning, and access to premium products.

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33

Franchise Opportunity: Health & Beauty

⇒ When they first started dating, she was a supermarket checkout operator and he was one of

her duty managers. 25 years on, Ange and Ross McAinch are multiple business owners with three different franchises to their name: a successful Four Square supermarket and Lotto outlet, both in Te Puke, and the newly-established Caci at Mt Maunganui.

Their new venture takes the couple into a very different industry. Founded in 1994, Caci has 30 franchises throughout New Zealand specialising in appearance medicine (including Botox®), hair removal and facial rejuvenation, as well as beauty therapy services. With the support from such an experienced franchisor, though, Ange is confident they have what it takes to succeed.

Starting On The Shop FloorAnge is justifiably proud of what she and Ross have achieved after working their way up through the ranks. Now a vivacious 42 year old, Ange left school to work in the spare parts department at a motorcycle shop before moving into an office and checkout role at a local supermarket, where Ross had started out as a supermarket storeman. Both showed such promise that their employer enrolled them in Foodstuffs’ management training programme. That paid off and eventually the couple bought a Four Square supermarket in Otumoetai before relocating to the Bay of Plenty.

After ten years as Four Square owner-operators, Ange felt like an additional challenge. ‘As much as I love the grocery business, looking to the future we wanted to have our eggs in more than one basket. We still valued being involved with a franchise, though, as there’s always someone there to help rather than you having to make it up as you go, so we started looking at systems with a high level of future-proofing.

‘Having been a satisfied client at Caci Orewa, it was the brand at the top of our list. Caci has over 20 years’ experience in the ever-growing beauty industry and I’d been impressed by the innovations it had introduced to take its franchisees through the recent recession years. At the same time, I felt Caci would be something I’d love getting involved with rather than just doing it for the money.’

From Nothing To AmazingAfter meeting with Caci general manager Glenice Riley, Ange and Ross decided on opening a greenfield centre close to home in Mt Maunganui. ‘Caci resonated with us and we trusted the process,’ says Ange. ‘We looked at the business models, the Caci brand and its values, the huge investment made in the ongoing development of products and

treatments, company philosophy, admin systems, amazing support services and fantastic three-step training programme. Then we spoke with lots of Caci franchisees, whose feedback was very reassuring,’ says Ange.

‘We also researched the Mt Maunganui market for Caci, going out into the community and gathering opinion from people who represented potential clients. It was still daunting opening a brand new business with a client base of zero, but our location and Caci’s marketing soon had clients coming through the door. Six months on, we’re very happy with how we are tracking – there’s a constant upward trend, bookings months in advance and amazing feedback and referrals posted on Facebook.’

The couple are currently re-investing their Caci earnings back into the business. ‘You must be prepared for ongoing investment in building any business, and Caci is no different,’ says Ange, firmly. ‘Part of this is employing and paying fabulous staff. I have Jacqui McGregor, a registered nurse who has been through Caci training, and Elysia Murray who has 20 years’ beauty therapy experience. Me? I’m client greeter and administrator. It’s my job to manage the business and keep it on track.’

What Do You Need?Caci is planning on establishing at least nine more franchises through the country, each requiring an investment from $100,000. What skills do you need?

‘What you don’t need is beauty industry experience – I didn’t have any, except as a client, and Ross certainly doesn’t,’ laughs Ange. ‘Caci is a strong brand with good training and strong systems, so trust the process.

‘What you do need is previous experience owning or running a business. You also need to be computer savvy and enjoy leading a team of professionals. But the biggest thing is a life partner who is 100 percent supportive, whether that’s active involvement in the business or simply someone to give you a warm and welcoming cuddle when you get home. Finally, you need a passion for the business – if money is your only motivation in life, then you won’t succeed.’

If you feel Ange McAinch has been talking about you, Caci would like to hear from you. There are greenfields opportunities in both the North and South Islands for people who share her love of business – and helping people look their best.

Supermarket owners check out their new Caci franchise

Find more info at franchise.co.nz - Search: Caci

Find more info at franchise.co.nz - Search: Caci

good-looking BUSINESS

Advertiser InfoCaciPO Box 41 395, St Lukes, Auckland 1346www.caci.co.nzContactRebekah ChristensenP 0-9-847 9220M 021 369 [email protected]

The stylish premises of Caci Mt Maunganui, the latest business venture for Ange & Ross McAinch (below)



⇒ Mike Archer really appreciates the honesty of his new franchisors. ‘Refresh Renovations have been absolutely up-front with me all along,’

he says. ‘They specified the capital I’d need and made sure I had it. They told me I could make a good income, but emphasised I wouldn’t be on two grand a week from day one. But what they didn’t tell me was that their TV advertising would bring me clients in droves.’

Mike knows the value of straight shooting, having spent nearly 23 years with the NZ Army as a logistician. ‘I’m one of the guys who kept things moving,’ he says. ‘Warehousing, fuel, rations – those kind of headaches. But much as I loved the Army, my family missed me, and I didn’t get to see them for three months at a time while I was based overseas. So I had to decide if I’d go for a job or buy a business.

‘While I was in a waiting room one day, I picked up a copy of Franchise New Zealand magazine, and found the article about Refresh Renovations. The more I read the more I liked, so I made enquiries. Then I found an ex-colleague of mine had already bought the Palmerston North franchise, so I phoned him up and had a long chat!’

A Massive MarketMike learned that Refresh Renovations was created in 2011 to address a massive gap in the building market – the need for a national, reliable renovations specialist who could help people add more space or transform a whole property without the headaches and budget blow-outs so familiar to viewers of The Block NZ.

As Refresh franchise manager Matt Steele explains, ‘Research by strategic marketing specialist Traffic showed that the size of the renovations market is predicted to grow to around $10 billion by 2017. But until Refresh came along, it was being incredibly badly served by builders who looked on renovation as filling in between their “real” jobs. As a consequence, a massive 30 percent of renovation customers were left unhappy over renovations, and nearly 1 in 5 ended up in a major dispute.

‘Refresh was created to meet customers’ expectations every time, with franchisees having the systems and support they need to project-manage

every aspect of a home renovation project. Franchisees are not builders themselves but use teams of local contractors to ensure a quality result, on-time and on-budget.’

Communication The KeyMike Archer was accepted as a franchisee for his home area in the Bay of Plenty in May 2013. ‘A few of my friends and colleagues were a little surprised by my career move,’ he grins. ‘Many asked what building experience I had, to which I was honestly able to answer “none”. In fact, I was building-illiterate!’

What Mike did know was how to get the right things in the right place at the right time – and, just as importantly, how to talk to people to make it all happen. ‘As a Refresh franchisee I’m working for the client and dealing with sub-contractors, so it’s a matter of making sure everyone understands what’s expected. You don’t need building experience for this role – essentially, it’s a management job.’

It’s also a sales job, which was another new challenge for Mike. ‘I had no sales experience at all, but the training was very helpful and it’s really just about learning the basic techniques and adapting your pitch so that you talk to everyone in their own language – like the way you’d speak differently to a general from a private! I’ve got very comfortable with the sales side and provided I stick to the key points of the Refresh format it has worked very well.’

Delivering Results The Refresh franchise provides not only training, marketing and management systems but also tremendous buying power. ‘That’s a huge plus,’ says Mike. ‘We have terrific agreements in place with all the national suppliers that mean we can access good discounts on materials. In fact, in many cases if a home-owner managed the project themselves, they would end up paying more than by using Refresh.’

After 18 months in business, Mike is very pleased both with the support he receives and the way his business has grown. ‘As Refresh promised, there’s plenty of demand out there, and I get new leads every day. The franchise doesn’t stifle you but there’s always support when you need it and national

gatherings where we all get together, share stories and ideas and learn about new systems and opportunities. A second franchisee has just started in Tauranga and I’m really enjoying helping him set up, and we need a third franchisee here as well. Refresh still has opportunities in other parts of the country, too.

‘In my opinion, Refresh Renovations is a fantastic opportunity,’ Mike concludes. ‘The business offers me almost unlimited earning potential within a national framework. I loved my career in the army, but I love this just as much. It’s challenging, it’s enjoyable, it’s close to home and, above all, it’s very rewarding!’

Ex-Army man finds Refresh Renovations ideal match for his management skills

TAKING AIM at big market

Advertiser InfoRefresh RenovationsPO Box 37 941, Parnell, Auckland 1151www.refresh.co.nzContactJon BridgeP 0-9-301 0207M 021 454 [email protected]

One of the fastest growing franchises in New Zealand.

Read more.

Over half of franchises established. Don’t miss out!

Already established

Going fast

Broker says recent immigrants from China and India are the biggest buyers of existing franchised outlets

immigrants driving FRANCHISE RE-SALESFranchise News


⇒ Recent statistics produced by Link Business Brokers suggest that some 68 percent of purchasers of existing franchise businesses

are recent immigrants, predominantly from mainland China or India. Link defines ‘recent’ as people who have immigrated to New Zealand within the last five years.

The figures are based upon sales made through Link over the six months to September 2014, although no sample size is revealed for reasons of commercial confidentiality. The company says that food & beverage retail is the most popular franchise type with this group, and petrol stations are also popular.

The statistics show that the average sale price for a franchise business sold in New Zealand increased by 11.2 percent over the preceding period, from $342,962 to $386,218. It should be noted, however, that this figure would relate to the types of businesses most commonly sold through brokers, rather than those sold privately, through the franchisor or to other franchisees seeking to create multi-unit operations. 57.6 percent of the sample was food & beverage businesses, with retail accounting for another 14.6 percent. Leisure & Education (7.6 percent) and Home Services (6.8 percent) were the next largest categories. According to the

2012 Franchising New Zealand survey, food and accommodation services accounted for just under 20 percent of franchisor numbers in this country.

Link estimates that around 25 percent of the sample are purchasing businesses to comply with visa requirements under the Long Term Business Visa or other schemes. They say that while buyers from China especially tend to be well-funded and highly-committed, some potential buyers are eliminated by franchisors’ requirements that franchisees have good English language skills and permanent residency. A 2012 study by the Franchise Relationships Institute found that franchisees with English as a Second Language performed significantly lower than franchisees with English as a First Language on all measures and suggested that franchisors wanting to achieve excellence need to consider how they recruit, train and support ESL franchisees. (see www.franchise.co.nz/article/1504). Recent changes in the way Immigration NZ applies policy may also make residency harder to achieve through franchising (see page 16).

Overall, Link reports that the number of franchise re-sales has increased by 18 percent over the previous 6-month period, and franchise re-sales increased from 12.3 percent to 17.5 percent of all business sales. Figures suggest that the multiples being achieved on successful franchise brands have increased marginally, with Subway being singled out as enjoying strong multiples due to what Link calls ‘immense buyer demand.’

More Info‘If you have some assets, it’s always good to look at a business venture that will give you freedom to make your own decisions. In our culture, we think there is no future in being stuck in a job forever – in fact, the Chinese character for “job” is like a character trapped between walls.’ Read our special report on Franchising for Chinese Immigrants www.franchise.co.nz/article/1283

Take the next step in your careerBe part of the growing courier industry and run your own rewarding business

Fastway Couriers has exciting regional franchise opportunities available including the beautiful Central South Island. Based in vibrant Queenstown you’ll bring your experience, leadership skills andhands-on approach to this growing industry.

Join an established company and enjoy:•Ongoing business support and training•An award winning system for over 30 years•Perpetual franchise agreement•Recognised brand

Call now to register your expression of interest:p. 06 833 6333e. [email protected]. fastway.co.nzFastway Couriers (NZ) Ltd T/A Fastway Couriers New Zealand. Fastway Couriers is a franchised courier network and its businesses are independently owned.

37


⇒ Fastway Couriers may operate on the international stage, but it’s maintained its local roots and friendly culture since being founded

in Hawkes Bay in 1983. Fastway’s regional franchisees and individual courier franchisees pride themselves on delighting customers at the door by offering an affordable and efficient service from Kaitaia to Invercargill.

Treat Everyone Like FamilyWith over a decade of experience at Fastway Couriers, Brett Jameson knows a thing or two about how an efficient courier depot works and what customers need. Brett started his career with Fastway Couriers in Brisbane before moving to New Zealand to take over the Nelson franchise.

Brett confesses that he can be quite competitive and, since taking over at Nelson, he’s had only one goal – to build the best Fastway Couriers franchise in New Zealand. In his first year as a regional franchisee, Brett and his wife Karly have transformed Nelson from a small depot into Fastway Couriers’ number two franchise. He puts this remarkable achievement down to a simple strategy: treat everyone like family.

‘As a company, Fastway Couriers has a family feel to it and I try to continue this approach at our own depot. We spend a big chunk of our lives at work, so my thinking is that we need to have some fun and some laughs while we’re doing it,’ says Brett.

‘Our family attitude towards work might be the reason that you’ll often find our two kids in the depot after school. They like helping out with the parcels and seeing what’s going on. For us, our entire Fastway team is like an extension of our family.’

Brett and Karly confess they didn’t know what to expect when they bought their franchise in 2013, or if they could handle working together 24 hours a day. Fortunately, Brett says that despite all the time they now spend at work, they have no issues and thrive on making the business run as smoothly as possible.

‘Karly is good at switching off once we leave the depot but, I have to admit, I sometimes take my work home with me. After working together for a while now, we are at the stage that we happily talk about work even when we’re at home,’ says Brett.

Working Together As A TeamHusband and wife team, Russell and Therese Boniface, were looking for a change of scenery when they came across Fastway Couriers. Russell purchased the Wairarapa regional franchise, based in Masterton, in 2011. Soon after, Therese left her corporate banking job to become more hands-on in their new business.

‘The Wairarapa franchise was exactly what we were looking for,’ Therese says. ‘When we first took over, we thought it was simply a matter of moving a parcel from one location to another, but we soon realised there’s much more to it than that. It was pretty complex at first but once we got the hang of it, we found running the business very rewarding.’

The Bonifaces put their success down to the fact that they play to their strengths and have built a strong team in the depot – a team that now includes their son Grant. ‘Sales isn’t a strength for Russell or myself, which is why we turned to Grant, as he’s a natural in that area,’ says Therese.

With Therese’s strategic and financial focus, Russell’s operational expertise, Grant’s knowledge and experience in sales, and the skills of their dedicated staff and couriers, the team at Masterton has found a recipe for success – a recipe that saw them being named Fastway Couriers’ Regional Franchisee of the Year in 2013.

‘We work really well together because, while we each have a defined role in the business that matches our particular strengths, everyone gets stuck in across all areas at peak times. Our focus is to ensure our customer needs are met no matter how high the volumes are, and we will each do whatever needs to be done to achieve this. Our goal is to continue to grow our franchise by providing a service to our customers that is second-to-none.’

Therese says that joining Fastway Couriers was one of the best decisions the couple has ever made. ‘Fastway Couriers offers us a great support network, which has enabled us to accomplish a lot and enjoy the lifestyle, too. We’re more active, get involved in our local community and meet lots of people – all while doing something that we truly enjoy.’

OpportunitiesFastway Couriers’ global network covers Australia, New Zealand, Ireland, Northern Ireland and South Africa. The company has received more than 50 major industry accolades, including Westpac New Zealand Franchise Awards 2010/2011 for both the Master Franchisee and Business Services categories.

Established regional franchise businesses occasionally become available around the country, and are ideal for experienced business people or managers with good leadership skills and the willingness to take a hands-on approach. Investment levels vary.

Fastway also has opportunities available in all areas for individual courier franchisees to join their local family, with investment starting from $20,000 (conditions apply, visit www.fastway.co.nz for details).

Online shopping means more parcels are being delivered than ever before. Fastway Couriers franchisees deliver them quickly, safely and with a smile

Find more info at franchise.co.nz - Search: Fastway Couriers

Find more info at franchise.co.nz - Search: Fastway Couriers

keeping it IN THE FAMILY

Russell & Therese Boniface with son Grant at their masterton depot: the family divides the roles to play to their strengths

Brett & Karly Jameson with their children Zoe & Conor: ‘For us, our entire Fastway team is like an extension of our family’

Advertiser InfoFastway CouriersPO Box 647, Napier 4140www.fastway.co.nzContactScott JenynsP 0-6-833 [email protected]

39


⇒ Legend has it that the golfer Gary Player once told a spectator congratulating him on a ‘lucky’ shot: ‘Isn’t it funny? The more I

practise, the luckier I get.’ It’s a lesson that’s been taken to heart by Adam Parore of Mr Woo Sushi.

‘I’ve always put a great deal of time into researching new opportunities, and Mr Woo Sushi has come on the back of two solid years’ research,’ says the former Black Cap and financial analyst, who is also the man behind the APM, Pegasus Rental Car and Small Business Accounting franchises. ‘The takeaway food market is valued at a massive $1.5 billion so it is very attractive, but finding the right concept took time.’

Adam’s researches led him to conclude that there were three vital ingredients for success. First, his chosen concept had to be mobile, able to go where the customers are rather than relying on expensively-leased retail premises. Second, the product needed to be fresh, healthy and appeal to all ages. Third, it needed to be capable of pre-packaging rather than made on-the-spot. ‘After all, the faster you can serve people, the more business you can do,’ Adam points out.

Mr Woo Sushi is the concept that ticked all the boxes. Sushi is popular, healthy, and Mr Woo’s specially-equipped vans can deliver it direct to workplaces every day. ‘It’s not unlike the highly-successful coffee vans, but it’s simpler to operate,’ says Adam. ‘All the food is prepared in a central kitchen by our highly-qualified sushi chefs so there’s no preparation and no delays. And while individual Mr Woo vans are operated by franchisees, the central kitchen facility means master franchises are available too (see below).

Ready-To-Go BusinessAfter thorough testing, Mr Woo Sushi was launched just nine months ago. Now there are three vans on the road and the entire Auckland region has been divided up into ready-to-go territories for new franchisees. And the first franchise outside Auckland, in Tauranga, has generated such demand that an additional van is planned there soon.

‘The concept has caught on as quickly as I hoped,’ says Adam. ‘Customer feedback has been outstanding and we have recently put extra value into franchisees’ pockets by rolling out a loyalty card which locks in their clientele. It was only launched last month but already we are seeing an uptake in people booking vans to visit their workplace. We are growing our business base all the time.’

Adam has also found a market at schools and even the take-home market for evening meals. ‘Sushi seems to be popular with all ages, so our vans are discovering new opportunities all the time.’ It seems franchisees are also learning that the more they practise, the luckier they get.

Beating Targets, Meeting DemandWhile the fresh Mr Woo Sushi branding has attracted lots of positive comments, down in Tauranga it’s Mrs Woo who’s doing the business. Former banker Rose Barnett hit her initial target of 50 boxes per day in her first week, and is now regularly selling 70 plus per day with more to come, says Adam. ‘The plan is we’ll have another van on the road in Tauranga early next year to meet

the demand. It’s certainly proved that there’s huge demand beyond the Bombay Hills and that Mr Woo Sushi could find a welcome in every town in New Zealand.’

One thing Rose and her fellow franchisees have benefitted from in the franchise’s development is an online ordering system. ‘We’ve been constantly refining our back end systems and now orders and payments all go online,’ Adam explains. ‘This makes life easy for franchisees, who can collate their orders the night before and turn up at the kitchen first thing in the morning to find everything ready for them. That includes catering orders for company meetings or special events – another valuable source of income.’

Customers can benefit from the technology, too. ‘We’ve discovered people tend to get very nervous when their lunch is on the move and many like to track it to know when it’s going to arrive,’ Adam laughs. ‘So we’re working on that and also making a couple of promotional videos, which has been great fun for the franchisees.’

Individual & Master Franchises AvailableA Mr Woo Sushi mobile business is available for just $79,000 +gst with a variety of funding options to the right people. The investment includes all fees, a fully-fitted van and four weeks’ dedicated training. A revenue guarantee is in place for the first two weeks of business, and Adam suggests a gross income of between $70,000 and $100,000 is easily achievable.

‘I’m also urgently looking for master franchisees for Mr Woo in Christchurch and Wellington,’ Adam says. ‘These will be substantial businesses with a retail shop and kitchen able to serve five or more vans. Forecast turnover is $1 million-plus.’

‘Mr Woo Sushi is proving to be a low-risk, high-reward opportunity,’ Adam says. ‘We have opportunities all over New Zealand and businesses ready to roll in Auckland, so if you want to make your own luck and get into a fast-growing sector of the food industry, call me now.’

Mr Woo Sushi franchisees are already exceeding targets with more to come

Find more info at franchise.co.nz - Search: Mr Woo Sushi

Find more info at franchise.co.nz - Search: Mr Woo Sushi

WHAT’S LUCK got to do with it?

Advertiser InfoMr Woo SushiPO Box 47 818, Ponsonby, Aucklandwww.mrwoosushi.co.nzContactAdam ParoreP 021 781 250F 0-9-523 [email protected]

Adam Parore: ‘Mr Woo is proving to be a low-risk, high reward opportunity. We have vacancies for both franchisees and master franchisees around New Zealand’

Dream Doors franchisee trades cars for kitchens

profitable EXCHANGE


Advertiser InfoDream Doors (NZ) LtdPO Box 31, Lake Hawea 9345www.dreamdoorskitchenfranchise.comContactDerek LillyP 0-3-443 5133P 0800 437 326M 027 213 [email protected]

40 Franchise New Zealand Summer 2015 Year 23 Issue 04

⇒ ‘It’s the most lucrative business I’ve ever been involved in.’ That’s the verdict of former car dealer Brett Campbell, who bought his

Dream Doors franchise in East Central Auckland just five months ago. In fact, he’s so happy that he’s passed the car business on to his son to run while he focuses on his fast-growing franchise.

Dream Doors supplies and fits replacement doors, surfaces and fittings to restore a home’s looks and value for a fraction of the cost and wastage

of building new units. Franchisees offer a wide range of clients a fast, efficient service with a huge range of finishes and fittings. Originally created in the UK, the company was brought here in 2007 by co-founder Derek Lilly and has found a ready market among cost-conscious Kiwis.

Brett has proof of the demand. ‘I bought this particular territory from an already successful Dream Doors franchisee who was so impressed by the speed with which he had created a million-dollar turnover business here, he’s now purchased the master franchise rights for Dream Doors in Australia! Since I took over the territory, I’ve already increased revenue by another 25-30 percent. I plan to double it in the next two years and still be growing after that.’

But it’s not just the sales results that have Brett so excited. ‘This is a really enjoyable business. You are dealing with nice people and providing a product that makes a real difference to their homes. Quite often they are expecting to have to spend tens of thousands of dollars, and when they find out we can do the job for half the cost, they’re shocked and delighted. At the same time, the buying power of Dream Doors means we can offer fantastic value to our customers without compromising our profit margins.’

Although Brett is totally new to the renovation industry, he says the training and support the franchise offers made it an easy transition for him. ‘The Dream Doors marketing is very effective, with online marketing bringing in leads from all over the country which are passed on to local franchisees. We then arrange a visit, examine the existing cabinetry and advise on the options. We have access to designers, the back-up systems are brilliant, and Derek Lilly and the other franchisees are only ever a phone call away. Everyone helps everyone else.’

Dream Doors has territories available in many parts of New Zealand, and now in Australia too, with investment starting from just $43,000 +gst. ‘There’s no doubt this franchise works – Brett and the others have proved that,’ says Derek Lilly. ‘If you have the sales and people skills to succeed, I want to hear from you now. Call me!’

Brett Campbell: ‘It’s the most Lucrative business’

join the mexican evolution!Mexicali Fresh is the leader in fast casual dining and pioneered the Mexican Evolution in New Zealand. We use original recipes with fresh local ingredients while offering frosty margaritas, premium Tequila and imported Mexican beer. Back in 2005 with suitcases in tow our family moved from the States to introduce Kiwis to healthy, fresh, California-style Mexican food. Ten years on and we are still rollin’ stuff so good it should be illegal! Come on board with the only American-born, Mexican-inspired and New Zealand grown Fresh Mex concept.

FOR THE LOWDOWN HOLLA AT US 0800 EAT MEX

WWW.MEXICALIFRESH.CO.NZ

41

Franchise Opportunity: Retail

⇒ Finn Puklowski fizzes like a packet of sherbet, and his energy is infectious. After franchising the family company, United Sweets, just

two short years ago, he’s opened 11 stores ‘and that will be 12 in another month,’ he says. At a time when retail is supposedly suffering from the double whammy of competition from online sales and high mall rents, he’s made both work for his franchisees, not against them. He’s constantly introducing new products and ideas to increase sales and profitability. Oh, and the 24-year-old has also found time to get engaged to the girl he met when he was just 15. He might move fast in business, but Finn also knows when something is just right.

United Sweets is a specialist retailer selling a wide and unique range of quality confectionery products imported from the US, the UK and other countries. ‘This is an exciting market with limited competition, and we have exclusivity for New Zealand on many of the biggest confectionery brands in the world,’ Finn explains. ‘Our range also extends into drinks, cereals, sauces and more.’

Starting as a single stand within a Hamilton market, United Sweets grew rapidly. ‘We put up a website which took off so fast we became the largest imported confectionery retailer in the country, then tested a stand-alone store, then started franchising,’ Finn says. ‘Now our 15-25 sqm kiosks are in many of the top malls in the country and the landlords are pretty much queuing up to offer us sites.’

On-line & In-store Working TogetherUnlike many franchises, United Sweets has fully embraced the power of the internet. ‘We now have over 100,000 followers on Facebook, use promotional tools such as GrabOne to bring people to our stores and have a huge online catalogue of some 1600 products available for home

delivery. But rather than competing with our franchisees, the website generates additional revenue for them – every franchisee has an exclusive territory and they receive a percentage of every online sale made to an address in that territory.’

But confectionery is often an impulse purchase and United Sweets is constantly working on new ideas for improving the kiosk experience. ‘This is a fun business, and we find that it performs best when franchisees and their staff can get out from behind the counter and engage with customers,’ says Finn. ‘That’s not so easy with packaged goods but now we’re launching an own brand product – The Fudgery Bar. This is a gourmet fudge which is available in a variety of flavours, all studded with top-selling products such as M&M’s and Nerds. Sampling attracts the crowds, and crowds generate sales.’

Bigger Choice, Bigger StoresAnother innovation is what Finn calls ‘bulk with a difference.’ ‘We’ve developed a self-dispense wall where customers can serve themselves and pay by the 100g bag, but rather than generic products we’re offering top imported brands like Jelly Belly gourmet jelly beans. You can select your favourite flavours or, when it comes to M&M’s, your favourite colours. If you have a passion for blue ones – or you’re decorating a cake, say – our bulk wall is the answer. Again, it engages the customer and creates a bit of theatre.’

The first United Sweets franchise opened in Frankton in Hamilton, and has been so successful that it’s just relocated to the newly-renovated Centre Place mall. ‘We’ve incorporated a lot of new ideas in the enlarged store, including the dispensing wall and a specialist drinks wall, and screens to promote special offers and new products, and it’s really paid off,’ says Finn. ‘Diane, our franchisee there, has seen 300-400 percent sales growth! It’s a model we’ll be introducing more and more as we move into regional centres around the country.’

Opportunities NationwideUnited Sweets is looking for franchisees for shops and kiosks all over New Zealand. ‘This is a business that suits all ages, all sexes, all backgrounds,’ he says. We have individuals and families, an ex-farmer and a couple of young guys taking Queensgate who will be working the business between them. We provide full training and support to get you up to speed, and we can have you up and running in your own store within about two months.

‘Investment levels, including stock, range from $99,000 to $199,000 in the larger areas. We have sites available right now throughout the country, and we’re starting to get interest from Australia, too.

‘This is a fun business that rewards people who have the personality to get out there, engage with the customers and make United Sweets a fun place to shop. Franchisees need to work in store themselves some of the time so they’re switched on to opportunities but also employ staff.

‘If that sounds like you, and you want to join a truly unique and fast-growing franchise that combines the best of retail and online for the benefit of everyone – contact us now!’

United Sweets is adding new sites, new products and new ideas as it continues its spectacular growth

Find more info at franchise.co.nz - Search: United Sweets of New Zealand

Find more info at franchise.co.nz - Search: United Sweets of New Zealand

sweet retailer’sENERGY KICK

Advertiser InfoUnited Sweets32 Grasslands Place, Frankton, Hamilton 3200www.unitedsweets.co.nzContactAucklandGarrick Smart, Franchise ManagerP 0800 223 696M 027 522 [email protected]

The latest United Sweets store design offers even more choice and generates even more revenue for franchisees

43

Franchise Opportunity: Auto Services

⇒ In a market of two million car owners there’s one brand that’s outshining the rest – Pit Stop.

As Les Seiler, the company’s franchise manager, says, ‘The market size is increasing all the time and so is our market share. That’s good news for the franchisees who have been with us for many years, and good news for anyone who wants to join Pit Stop now.’

With 50 outlets, the wholly New Zealand-owned Pit Stop is the largest chain of franchised automotive service stores in the country. Founded in 1978 as a specialist exhaust repairer, the company has grown to become a one-stop-shop for all vehicle servicing and maintenance. ‘Right from the start, we focused on selecting and training our franchisees to a professional standard which would enable them to offer service that was second-to-none,’ says Les. ‘As a result, we have a reputation that has guaranteed repeat business from our clients for years.’

Pit Stop is represented in all the major centres throughout New Zealand, but demand means the franchise is ready to expand again. ‘We have planned for 15 new outlets over the next 3 years.’ Les explains. ‘Some may be new locations, and we’re particularly interested in small owner-operator workshops who want to convert to the Pit Stop brand. They would need to be people with good skills and a good reputation who are ready to use our systems and brand to grow their business to new heights.’

Seeing A Difference In Just Three MonthsOne new franchisee who is already seeing the benefits of converting is Peter Wall, owner of an independent garage in Taupo. ‘Pit Stop kept advertising on the local radio despite the fact they didn’t have an outlet here, which certainly made me curious. So I decided to contact them and find out why they were so successful. Three months ago I made the switch and I have seen an upturn in business ever since.

‘I’ve found Pit Stop to be very efficient, helpful and friendly. Now we are operating we are seeing all the benefits, with much better buying power from suppliers as well as increased business. Currently, we have people going round the area selling a discount card to all the locals, and raising awareness. It’s been a very positive move for us and certainly given us a jump on our competitors!’

Managing Business BetterDennis Churcher knows all the benefits of being a Pit Stop franchisee. He and his wife Lyn bought a small car-repair business in Napier nearly 30 years ago. ‘We ticked along OK for a couple of years, but to be honest we were struggling,’ he admits. ‘We were part of another chain for a bit but when we joined the Pit Stop franchise in 1991, the change was quite miraculous. As soon as the building was painted in corporate colours and the sign-writing went up, our business took a huge leap forward almost overnight.

‘The Pit Stop name is huge and there is a big measure of trust which goes with that, but there’s more to it than just advertising. Being part of Pit Stop adds a structure and discipline which helps you to manage your business properly – for example, you need to make regular reports to the franchise on various key aspects of your business. That keeps you on top of your business but it’s not about “big brother” watching you – they are there to help you run a profitable business and they have all manner of courses available for staff to up-skill, normally at no extra charge.’

And the benefits don’t stop there, says Dennis. ‘With 50 outlets we have outstanding buying power with all our suppliers and, of course, the ability to do really meaningful advertising. Few stand-alone workshops do much advertising at all, but as a group it becomes a lot more affordable and effective.’

A Business Worth Real MoneySo what do you need to succeed as a Pit Stop franchisee? ‘Mechanical skills and the ability to manage a busy workshop, of course, but also the ability to apply and follow systems,’ says Les Seiler. ‘On top of that, you need an outgoing personality,’ adds Dennis. ‘You’re the front person, and it’s important to be motivated and trustworthy to ensure people come back a second and third time.’

Dennis has never regretted joining Pit Stop. ‘I’ve had a job for life and grown a business that’s worth real money,’ he smiles. ‘Lyn and I have a good portfolio of rental properties for our retirement and we even get to travel with the franchise. Every couple of years Pit Stop arranges a conference overseas – it was Fiji last year and Hawaii next – so Pit Stop’s been good to us.’

Les Seiler says that Pit Stop has a very good conversion package in place for the right people, as well as having some existing locations available. ‘If you have the skills and the vision, and want the country’s leading brand behind you, call me now.’

Pit Stop franchisees reap the benefits of big brand marketing and support

Find more info at franchise.co.nz - Search: Pit Stop

Find more info at franchise.co.nz - Search: Pit Stop

GEARED UP in a growing business

Advertiser InfoPit StopPO Box 12 240, Penrose, Auckland 1642 www.pitstop.co.nzContactLes SeilerP 0-9-634 3666M 027 222 [email protected]

Dennis & Lyn churcher (above) saw a miraculous upturn in their business when they joined Pit Stop in 1991. 23 years later, the same thing happened again for Peter & Susan Wall (below)

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FNZ 1.0 Ad Tester.indd 1 9/06/14 12:05 pm

45


⇒ At 10 o’clock on a Tuesday morning, Muffin Break in Browns Bay is buzzing. There’s a steady turnover of people having meetings,

shoppers having a break, friends meeting and mothers enjoying a chat. The young staff have a cheerful greeting for everyone and the café feels like a real part of the community.

It’s pretty impressive, considering that the café only opened the week before – and even more impressive when you know that franchisee Michelle Liddell has never even worked in a café before. ‘You can put it all down to the Muffin Break training,’ she laughs.

Muffin Break has been a part of the New Zealand café-scape for over 20 years now. ‘We’ve established a great reputation with our signature-blend coffee and delicious food,’ says Garry Croft, the NZ General Manager of Foodco, which owns both the Muffin Break and Jamaica Blue brands. ‘But we’re in most major shopping malls already so now we are taking the brand out on to the high street and adding a whole new dimension.’

‘A lot of people don’t realise that Muffin Break bakes fresh in store, even in the kiosks. Our new high street cafés are putting that right up front with a whole range of cabinet food and a cooked-to-order menu from the chefs on the spot. It’s a mix of traditional Muffin Break favourites and fresh new recipes and, as you can see from the response in Browns Bay, it’s been a popular move.’

A Proud History Of SuccessGarry puts Muffin Break’s success over two decades down to diligent site selection and good training procedures, as well as its ongoing support. ‘We’re careful to appoint as franchisees people who demonstrate the skills and commitment to succeed. That doesn’t necessarily mean hospitality

industry experience, but it does mean people and management skills. Then we put a huge emphasis on training, both in store and online, to ensure their whole team has the necessary knowledge. How much? Put it this way – you’re not a barista until you’ve done at least 140 hours on the machine. Our food, service and hygiene training is similarly focused and intense.

‘That level of training represents a big investment, but it pays off. I’m proud to say that we’ve only closed one store during a lease term in 20 years, and I doubt if there are any other café franchises in New Zealand that can say that.’

Superb TrainingMichelle Liddell happily confirms that the training and support she has received have been superb. A sales rep for Griffin’s Foods for 10 years, Michelle only thought about owning her own business after she moved to the newly-developed Millwater area north of Auckland and realised that what the community needed was a good café. ‘So I contacted Muffin Break and spoke to Garry. He said he didn’t think Millwater would support a café yet, but there was something new coming up in Browns Bay and would I be interested? Well, that was where I’d just moved from after many years and I knew the community well. I talked it over with my partner, Siapai Numiamaalii, and we decided to go for it.

‘Siapai will be joining me in the business next year so we both went to training in Australia which was awesome and amazing – we learned so much. The Foodco team put our new café together for us and came to every staff interview so we got some really wonderful young people, as you noticed. The first week we opened the support team more or less ran everything to establish the routines, then the second week they watched and guided us as we took over.’

Right Systems, Right PlaceMichelle is now learning to value the support and systems behind the brand. ‘Take marketing, for instance – that’s a whole person’s job and we get the benefit. Then there are the computerised systems which tell us what’s selling and when, giving us a breakdown of margins, helping us forecast our staffing levels – I love all that and watch our costs and sales like a hawk!’

Michelle says Muffin Break’s careful choice of location has been a major factor in her success. ‘We’re next door to Countdown, so we get shoppers and staff from there; we’re on a main road, so we’re highly visible, and we’re already getting regulars meeting here like the local walking group and the gym bunnies who need a top-up after their work-out. There’s a childcare centre opening just behind us shortly, so that will attract even more people. We’re already doing extremely well with sales getting higher and higher every week, and we’re only getting started!’

Garry Croft says that Muffin Break is looking for more people like Michelle and Siapai to take Muffin Break out of the malls and on to the streets of New Zealand. Investment levels start from around $340,000. ‘We will give you the best possible training and support to build a business that we can all be proud of,’ he promises. ‘Call me and come for a chat over a coffee – and a muffin, of course.’

Muffin Break is finding a warm welcome as it expands outside the malls

Find more info at franchise.co.nz - Search: Muffin Break

Find more info at franchise.co.nz - Search: Muffin Break

café favourite hasSTREET APPEAL

Advertiser InfoMuffin BreakPO Box 137 228, Parnell, Auckland 1151www.muffinbreak.co.nzContactGarry CroftP 0-9-377 1901M 021 330 [email protected]

Michelle Liddell’s new Muffin Break in Browns Bay: taking one of NZ’s favourite brands out on to the high street with an even greater range of food


The Franchise Association has created five new life members

CHAMPIONS of franchising

Franchise News

⇒ The Franchise Association has appointed five new Life Members to recognise the contribution they have made to the development of

the sector in New Zealand through championing franchising over many years. The presentations were made by Ian Robertson, the Association’s chairman, at the recent Westpac New Zealand Franchise Awards.

Life membership is a rare honour, having previously only been conferred on three people: the late Colin Taylor, founder of Stirling Sports; Bill

McGowan, founder of Fastway Couriers; and David McCulloch, founder of Arano Juice with his wife Laurel.

The new life members are:

Robert FowlerRobert began his journey in franchising in the early 1990s when he and a business partner brought Bedpost to New Zealand. Robert set up the first store in Manukau City but sold it within 12 months to focus on franchising the concept.

From left: Win Robinson, Simon Lord, David McCulloch, Ian Robertson, Robert Fowler,

Stewart Germann, Fraser Heaven

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Robert’s commitment to franchising saw him elected to the FANZ Board in 1998 and ultimately serving as Chairman from 2001 to 2003. In taking on the Chairmanship, Robert inherited an employment court battle that put FANZ in a very tenuous financial position. To assist the Association to get back into profit, Robert took the Association’s offices into his own premises for a year at no cost.

Whilst Chairman, Robert established the FANZ panel of mediators and attended university to obtain his own formal qualification as a mediator; a role in which he is still active to this day. Robert also founded the Past Chairmen’s group with the purpose of being a support body for the current Chairman – something that successive Chairmen have valued highly.

Stewart GermannStewart Germann was one of the first lawyers in New Zealand to recognise franchising as a specialist area of legal work. He made a conscious effort to carve out a niche market in what was then an unknown area in the country’s legal circles.

Stewart’s interests in franchising, however, went beyond the legal side of franchising. He was a member of the previous Franchise Association of Australasia and from 1996, when the Franchise Association of New Zealand was formed, served on the Board for many years. In that time he made an enormous contribution to FANZ and served as Chairman from 1997 to 1999.

Stewart is one of the few New Zealand lawyers to attain international recognition in franchising. In 2001, he was the first non-North American to be elected to the board of the Supplier Forum of the International Franchise Association. He is also a member of the Advisory Editorial Board of the International Journal of Franchising Law.

Fraser HeavenFraser Heaven established Franchize Consultants (NZ) Limited in 1990. That same year he, with a group of other like-minded people in franchising, formed the New Zealand Chapter of the Australian Franchise Association. Franchising in New Zealand in the early nineties was not widely recognised or understood and there was little support for an industry association. Fraser’s vision for the future, however, was undaunted and he foresaw the rapid development of the business model and the need for industry standards to be set and enforced by a unified and influential industry body, without government intervention.

During the early years, the Chapter faced financial hardship and near-collapse through lack of membership and support of functions. Despite this, and to the cost of his own business at times, Fraser continued to promote franchising and the benefits of belonging to an association.

In many ways, then, Fraser deserves to be recognised as the person who first established a franchise association in this country; the body from which grew today’s Franchise Association of New Zealand.

Simon LordSimon Lord has been involved in franchising for over 30 years, starting in the United Kingdom and moving to New Zealand in 1991. Simon founded Franchise New Zealand in 1992, and the magazine and website have contributed strongly to the development of franchising in this country. ‘Indeed, it is hard to imagine the prominence or popularity of franchising in New Zealand today without the support of Franchise New Zealand and Simon’s passion for the sector,’ says Ian Robertson.

Simon has also been a strong contributor to the franchise community in other ways, serving on the Board of the FANZ and its predecessor from 1995 until 2007, including being Chairman from 2003-2005.

He assisted with such key initiatives as the introduction of the Franchise Awards and the development of industry standards through the Code of Practice and Code of Ethics. Simon created the original ‘Don’t Sign Without This Sign’ campaign and chaired the Membership Committee during the time when the Code of Practice was first enforced.

Win RobinsonWin entered franchising in the early 1970s as general manager of Homecare (NZ) Ltd, a franchise out of the USA. In 1975, he started Ferro-Form Pools which he franchised after a few years throughout New Zealand and to Australia. After 12 years, Win sold the pool company and became CEO of the New Zealand division of a large Australian manufacturing company.

Obviously, franchising was in his blood, though, as six years later he bought Franchize Consultants from its founder, Fraser Heaven. Win was keen to ensure that the franchise community in New Zealand continued to grow and took on an active part in the Franchise Association of New Zealand. He served on its board for many years, and was FANZ Chairman from 1999-2001.

Win is particularly keen on franchise education and is a strong advocate for best practice. He was also a prime mover in establishing the New Zealand Franchise Awards and ensuring that they had robust and internationally-recognised judging criteria.

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As the General Manager of the Jetts Fitness franchise, Claire Attard is constantly striving to be the best.Since opening New Zealand’s first 24/7 gym in 2010, Jetts has expanded to 52 locations around the country. Such rapid growth created many challenges, and we’re proud to have worked with Claire to help overcome them all.

We know that taking the next step in business can sometimes be a lonelyexperience. That’s why we want to connect New Zealand businesseslike yours to knowledge, expertise and great business thoughtleadership, so that together, we can make your ambitions real.

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ASB4945.4 Ambition Franchise Magazine_v3.indd 1 21/11/14 11:26 AM

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⇒ Less-stressed but still well-paid – that’s been the result for quite a number of people who have joined the V.I.P. Home Services

franchise over the years, and it was certainly true for Leanne Kelly. ‘In my corporate sales job, I found my stress levels increased the higher up the ladder I climbed, until I decided it wasn’t for me any more. I’m an outdoors person at heart and it was time for a change.’

Leanne decided to look at franchises which would indulge her love of the outdoors. ‘I felt a franchise offered peace of mind while still giving me the ability to run my own business,’ she says. ‘I contacted several but in the end it was a very easy decision to choose V.I.P. – I got all the information I needed from Estelle and John Logan, V.I.P’s national franchisors, who were absolutely genuine and very reassuring without being in the least pushy.’

V.I.P. offers two kinds of franchise – outdoor which includes lawn-mowing and gardening, and indoor which includes all types of cleaning: homes, windows, regular and one-off – so Leanne bought an outdoor franchise in eastern Christchurch. Her new business came, like every V.I.P. business, with four weeks paid training and an income guarantee for her induction period. ‘I had a few nerves to start with,’ Leanne admits, ‘but my confidence increased during training and I had customers immediately.’

For Yourself But Not By YourselfFour years on, Leanne not only has a thriving business – she really values that traditional benefit of franchising: being in business for yourself but not by yourself. ‘V.I.P. is a great bunch of people and we have regular franchise get-togethers. These are really valuable for swapping notes and catching up, and it is always good to have the latest relevant information on ACC, insurance or training. As a result, we all know each other well and can ask for help when we need it – one franchisee is a trained arborist and

I’ve been able to call him out a few times for jobs I couldn’t manage. I’m also increasing my own skills by doing a horticulture course at the local polytechnic which I learned about through the franchise network.

‘After years in the corporate world, at last I know the meaning of a proper life/work balance. I do five days a week and have proper down time. I’m running my own successful business and I’m in the fresh air indulging my passion for gardens. It feels good.’

‘Leanne is one of many who have escaped the demands of the corporate world and made the V.I.P. system work for them,’ says Estelle Logan. ‘We have a flexible entry programme that offers a variety of income levels with investment starting from just $15,000 +gst and equipment, while paid training and an induction income guarantee ease the transition from employee to owner.’

Small Beginnings, Big ResultsWhen Lina Noona arrived in New Zealand from Iraq in 2008, she found it difficult to get work despite being a trained optometrist, so started looking at other options. ‘I first came across V.I.P. through my cousin Marlein – she and her husband Tony owned an indoor franchise and have since bought a V.I.P. business in Australia. When they left New Zealand they suggested I buy their cleaning round, but I was too scared at the time!’

After Lina and husband Mardoon had a baby, ‘I realised I really did want a business,’ says Lina. ‘With my husband’s parents able to look after our daughter, I decided to talk to V.I.P. We couldn’t afford much to start with, in February 2014, but I have had the most wonderful support and have since doubled the business. One of my first clients thinks I do such a good job she has recommended me not once but several times.

‘I did find it very hard at the beginning – it was my first ever business, after all – but Colin and Serena, the local V.I.P. area managers, have been so supportive and the four weeks’ training equipped me completely for the job.’

Lina’s secret is simple: ‘You need to ensure your clients can trust you,’ she says. ‘Make yourself comfortable with your clients, talk to them if they want to talk, do an excellent job every time, and they will bring other clients to you. I am so thankful to V.I.P. and their team for getting me into business, and all I want to do now is continue to grow my business more and more!’

Create Your Own Future‘Leanne and Lina have both built successful businesses with V.I.P. by taking the systems, support and training we’ve developed over the last 40 years and adding their own determination,’ says Estelle. ‘It doesn’t matter if you’ve been at the top of the corporate tree or never owned a business, you could do the same.

‘We have opportunities available throughout the country right now. Contact me today to find out how V.I.P. can help you take control of your future.’

V.I.P. provides the magic that gets people out of a rut and into business

Find more info at franchise.co.nz - Search: V.I.P.

Find more info at franchise.co.nz - Search: V.I.P.

on the UP AND UP

Leanne Kelly (top) and Lina Noona (left) have both built successful businesses by taking the V.I.P. system and adding their own determination and enthusiasm

Advertiser InfoV.I.P. Home ServicesPO Box 276 186, Manukau, 2241www.viphomeservices.co.nzContactNationwide EnquiriesP 0800 84 74 [email protected]

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51


⇒ After a long weekend overseas, not everyone looks forward to getting back to work – but

Christine Wright is different. ‘I couldn’t wait! It’s all still so new and exciting to me, and I just love it,’ she says with obvious sincerity. ‘I’ve only been a franchisee with The Coffee Guy for 13 weeks, but I enjoy every minute of every day.’

Following 14 years in an administration job, Christine moved to New Plymouth with the intention of retraining in her original profession of nursing. ‘After nine months I realised I didn’t want to nurse again, so I thought about hospitality instead. I got a job at a prestigious hotel as conference and breakfast supervisor and quickly realised people in that industry work very hard, but it was great experience and I enjoyed it. Then one day I noticed The Coffee Guy van nearby and discovered that it was a franchise and that it was for sale.’

‘I knew nothing about franchises, except that New Zealand has a lot of them,’ Christine laughs. ‘So I read up a bit and the more I learned about The Coffee Guy, the more I liked it. Then I went and introduced myself to the owner of the van, Justine Rump, and found she had both The Coffee Guy van and a kiosk in the area. Within nine weeks, I was a franchisee myself!’

Christine had not been self-employed before, ‘But I looked at the van and visualised myself in it, then I thought I could learn to make coffee really well, and I know I love dealing with people, so I put all that together and realised: “Oh, I can be my own boss, too!”’

Still Room For Growth‘I had excellent barista and business training with The Coffee Guy, and then worked with Justine for two weeks and we covered all the details of life on the road – even down to a flat battery on the van,’ grins Christine. ‘The franchise makes everything easy. I don’t have to source coffee or cups or sugar, as they’re all part of the package, and I can’t speak highly enough of the support and training I’ve been given.’

The franchise Christine bought has been built and nurtured for seven years but it still has room to grow. ‘It’s already serving 80-100 coffees a day, and the challenge for me is to build that up even further while maintaining the standards that The Coffee Guy regulars are used to. The great thing about being mobile is that you can go out and find new customers so I’ve been putting in a few extra hours in the week and have set myself a target of over 110 coffees a day.’

And with Justine continuing to run The Coffee Guy kiosk in New Plymouth, having two outlets in the city is a real advantage. ‘It means people say, “Oh there’s The Coffee Guy, we know we can get a really good coffee there.” It’s an incentive to me to make the best possible coffee every time.’

All The AdvantagesThe Coffee Guy franchise was created in New Zealand and has been a familiar and much welcomed part of life for Kiwis for many years. Franchisees serve high-quality espresso, other hot beverages and snacks at road-side locations, direct to workplaces and at events. They enjoy the security of being supported by Retail Food Group – one of Australasia’s most experienced franchisors.

‘There are big advantages to owning a franchise with The Coffee Guy,’ says franchise sales manager David Bernard. ‘First, it is a surprisingly affordable starting point for those wanting to get into the hospitality industry. Second, the business allows you to start and finish early and make time for other activities. Third, as Christine has proven, no experience is needed – we offer full training and ongoing support to all our franchisees, and total set-up support. Finally, we’re a stand-out and trusted brand, so our franchisees find themselves greeted with big smiles every day.’

Cream On Top‘The Coffee Guy already has over 50 franchisees taking advantage of our package,’ David says. ‘Unlike many franchises, they pay only a flat fee on an ongoing basis, not a percentage of takings. This means that if they choose to do additional hours, or sports or special events at weekends, each coffee served is “cream on top” for their earnings.’

Christine is taking full advantage and starting to see real returns from her business. ‘The number of special events has been more than I expected with the calendar pretty full most weekends. At present I have Olivia and Jackson, my two grown-up children, helping me at weekends and they think Mum’s new business is really cool.

‘If you are hard-working and love people, this is a wonderful business. I think you need to be passionate about coffee too. Make each coffee like you’re making it for someone you love and you’ll do well.’

Christine Wright loves every minute of every day as The Coffee Guy

Find more info at franchise.co.nz - Search: The Coffee Guy

Find more info at franchise.co.nz - Search: The Coffee Guy

PRIDE in every cup

Christine Wright: ‘If you’re hard-working and love people, this is a wonderful business’

Advertiser InfoThe Coffee Guy10F Morningside Drive, Morningside, Auckland 1025www.thecoffeeguy.co.nzContactDavid BernardP 0-9-973 4821M 021 331 [email protected]

Not all opportunities are created equal. Here are some of the signals that mean ‘stay clear’

when to SAY NO

Buying A Franchise: Choosing Wisely


⇒ While franchising is generally a low-risk way of getting into business for yourself, you still need to take care. Some businesses that you

see promoted in the papers or via internet ads or on advertising websites are inadequately developed or are close to being scams.

The number of ‘opportunities’ which are actually intended to rip people off is small, but there are still issues, and most of them come from companies that claim to offer franchises when in reality they offer little or no training, support or systems. If you’ve read our cover story this issue, you’ll know just how important those aspects are for a new franchisee – and you’ll know they are part of what you pay your franchise fees for, too.

Some would-be franchisors may genuinely believe that they have a great opportunity, but just haven’t put the time, effort or expertise into creating a structure that will allow franchisees to build a viable and sustainable business. It’s therefore up to you to make sure whether that is the case. Here are some of the most obvious danger signals – if you experience any of them, proceed only with extreme caution.

• The ‘franchise’ has no operation already running to prove that it works in practice.

• The offer suggests you can make a lot of money for very little work.• You answer an advert for a job vacancy that turns out to require your

own investment in an opportunity.

• The opportunity makes more money from recruiting sub-franchisees than from operating the business.

• The opportunity sells you the equipment to manufacture product or carry out a service without proof of the demand for it.

• The business depends for its success on an advertising campaign that cannot take place until all the franchises have been sold.

• There is no adequate explanation of the reasoning behind any claims made for potential profitability or income in New Zealand.

• The franchisor is more interested in selling you the business than finding out whether you have the experience and ability to run it.

• You have only met the franchisor in a hotel and there is no operating entity in New Zealand.

• You are put under pressure to sign up now rather than lose the territory of your choice.

• You are not given time to carry out due diligence on a company before making a decision.

• The franchisor does not see the need for you to consult a lawyer and an accountant.

• The franchisor wants to take a credit card impression for a deposit payment promising not to use it unless you confirm you wish to proceed.

• Previous franchisees have failed and you are given no satisfactory explanation why.

• The contract allows the franchisor to terminate without cause.

Being aware of these danger signs should help you to avoid being taken for a ride. However, it’s still up to you to ensure that the franchise you choose is a genuine opportunity that will be a good match for your interests, skills and financial resources and expectations.

When buying a franchise, then, take your time, do your research and, above all, do take professional advice from a franchise-experienced lawyer and an accountant (see page 95). A good franchisor will not only allow you time to do this but will actively help and encourage you to ensure you are making an informed decision.

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Contact:Richard Lailey

Franchise Manager021 904 882

[email protected]

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53

Franchise Opportunity: Retail

⇒ Simple concepts are often the best in business, and finding a simple way to do something others find difficult is a

sure-fire winner. That’s the premise behind Pack & Send, whose promise is ‘We send anything, anywhere – no limits.’ The company has 15 retail franchises around the country dedicated to handling anything from a curio to a computer at the swipe of a credit card, making an often-complicated process safe, secure and simple. Their customers include people selling things on TradeMe, companies offering mail order, tourists sending home impulse purchases such as sculptures or artwork, and everything in-between.

Pack & Send was born in Australia 21 years ago and brought to New Zealand by Matthew Everest in 2008. ‘That was the start of the downturn, but Pack & Send was too strong a concept to be held back by a little thing like a global financial crisis,’ laughs Matthew. ‘After a year or so we had fine-tuned the processes in New Zealand and started franchising. We’ve been growing ever since and last year we were named Emerging Franchisor of the Year in the Westpac New Zealand Franchise Awards. This year, we were too busy to enter!’

Minimum Fuss, Maximum EfficiencyMatthew is a physiotherapist by trade – ‘I still get odd looks when I tell people that,’ he chuckles – and travelled with both the Black Caps and the All Whites as well as having his own practice. ‘But I’d gone as far as I could in that field and was ready for a new challenge. My brother is in the freight business and he drew my attention to Pack & Send. The day after I’d signed the agreements for the franchise, the All Whites invited me to go to the Beijing Olympics with them but now, business came first.’

The original thinking behind Pack & Send was to handle the Fragile, Large, Awkward or Valuable items (FLAV for short) that other companies wouldn’t touch. ‘That was the hole in the market back then, but today our service is so well-accepted that we handle the run-of-the-mill stuff, too. Customers don’t need to run round finding bubble wrap, boxes, tape or courier tickets – we do the whole thing in one transaction with the minimum of fuss and maximum of efficiency. Repeat business and referrals are the norm, and in only six years we have become one of DHL’s biggest customers.’

Wide Range Of CustomersA typical Pack & Send customer will walk into a store and be presented with a simple menu of available packages. ‘We have a suite of services from domestic road freight to express international delivery, and everything in-between,’ Matthew explains. ‘Everything is handled for them from the moment they put their item on the table and it will be despatched to anywhere in the world the same day. The depth and breadth of service we offer is unmatched, with no limits to size, weight or destination.’

According to Matthew, ‘International students and tourists are the biggest overseas market at present. I think all our franchisees are becoming art experts because we’re probably the biggest movers of pictures in the country and many galleries have arrangements with their local Pack & Send. Franchisees will collect and deliver, and we offer specialised warranties for loss or damage together with a complete track-and-trace system. This offers considerable peace of mind to both gallery and customer.’

A Big FuturePack & Send’s reputation is now so established that they are continually seeking more franchisees. ‘Current urgent gaps in the market are Palmerston North, New Plymouth, Rotorua, Whangarei and Invercargill, and we need more outlets in the big cities, as well.’ Matthew says.

‘There is no “typical” franchisee – we have accountants, office administrators and landscape gardeners all operating successfully. Sales and marketing experience would be an advantage, but otherwise all you need are drive and passion and a willingness to roll up your sleeves.

‘This is an easy business to learn, and a fun one, too – you’re taking people’s problems away, seeing all sorts of interesting things and facing new challenges all the time. It’s also very profitable. If you can build a rapport with your customers, they will come back time and again.’

The Pack & Send package is $210,000 +gst for a turnkey operation. ‘Everything is included in the price from finding your premises to initial stock, marketing and fit-out,’ says Matthew. ‘The franchise suits couples: currently about half our franchises are husband and wife teams, and the remainder are entrepreneurs with one or two staff. With turnover at around $500,000 pa the business operates successfully with only two people, but as you grow beyond that a third, possibly part-time, staff member may be required.

‘If you want a business in a high-growth market that has very little competition, thrives on challenges and focuses on people, take a look at Pack & Send,’ Matthew invites. ‘It’s the franchise with a big future.’

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Find more info at franchise.co.nz - Search: Pack & Send

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Lawyer Bruce Stuart has a unique perspective on franchising – now he’s offering his experience to business buyers

from theINSIDE OUT

Buying A Franchise: Advisors

55

⇒ Bruce Stuart may be a lawyer, but he’s very much a hands-on, ‘been there, done that’ kind of guy – especially when it comes to franchising.

Having been a master franchisee himself, he brings a unique perspective to the issues faced by both franchisors and franchisees.

‘In early 2001, a client came to me with a franchise agreement for Cartridge World, the Australian-founded printer cartridge re-filling franchise,’ he explains. ‘He was setting up as master franchisee in England and I was so impressed by the concept that I bought the rights for Scotland, Ireland and most of Germany and set off to Britain. Cartridge World was pretty new in those days and international expansion happened so fast they didn’t have a manual for master franchisees, so it was up to us to kind of re-invent the wheel and get on with it.’

The new masters experienced all the grief, joys and success of a rapidly-growing franchise. ‘In Scotland, especially, people told us, “It might work in Australia but it won’t work here!” So we got a pilot store up and running in Edinburgh then I was able to go to all my franchisees and point out we’d been to the coal face ourselves and the franchise most certainly worked.’

Within two years, Bruce had established 39 outlets across five different territories. ‘Each one had its challenges as there were different sets of legal issues in each territory. In addition, as a master franchisee I frequently felt like the meat in the sandwich as I had the Australians telling me one thing and all my franchisees telling me another. But I tell you what, you really learn franchising that way, inside and out.’

Understanding The IssuesAfter three years, with his children approaching high school age and wanting stability for his family, Bruce decided to sell up and return to New Zealand. ‘But I have to say the whole experience was highly worthwhile. I’ve had the great advantage of experiencing the whole franchising process from top to bottom, inside and out, and seeing a lot of other franchises since then.

‘Many things are common: franchisees always complain that their turnover isn’t what they expected, or that they’re seeing no return in their tills from the advertising levy. But when you buy a franchise, you have to understand from the start that it is your own business and it’s not up to a franchisor or master franchisee to solve all your problems. Of course there should be a proper support system but making it work is up to you. You’re not an employee, and duck-shoving an issue up the management chain ain’t going to solve it!

‘At the same time, the franchisor has an obligation to have a good business model, to provide the framework for success and provide appropriate help and advice, so franchisees need to know they really will get the support.’

Helping You To Make The Right DecisionAs a lawyer, Bruce believes that his experience as a master franchisee has given him a unique perspective and a unique ability to help franchise buyers and franchisors to make informed decisions.

‘Would-be franchisees all face the same issues and uncertainties: Will the business succeed? What are the unknowns? What would happen if it failed? How can I protect my family? Will the franchisor be supportive, or accommodating, or hard-nosed? What do I need to do to reduce the risks and increase my chances of success?

‘So whether you’re a franchisee or franchisor, new or established, give me a call. As the musician Pete Seeger once said, “Education is when you read the fine print; experience is what you get when you don’t.” I know the realities of franchising, I can explain what’s involved and the potential problems in a frank, no-nonsense way, and save you a lot of time – and possibly grief – in deciding on the right franchise for you.’

Find more info at franchise.co.nz - Search: Bruce Stuart Lawyer

Advertiser InfoBruce Stuart LawyerPO Box 185 Clevedon, AucklandContactBruce StuartP 0-9-292 8103M 021 71 44 [email protected]

Bruce Stuart: ‘Will the business succeed? What are the unknowns? How can I protect my family? What can I do to increase my chances of success as a franchisee?’

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B R U C E S T U A R T – L A W Y E R


Specsavers has been named Supreme Franchise System of the Year for 2014/15 in the Westpac New Zealand Franchise Awards. The international optical franchise, famous for its ‘Should’ve gone to…’ humorous adverts, took out the title in their first-ever year of entering the awards after what the judges say was a close-fought competition.

The Supreme Franchisee of the Year was no newcomer, though, with Ivy Joe of The Coffee Club winning the title for a remarkable third year in a row. The franchisee from Bethlehem, Tauranga, has stepped up performance to yet another level this year, making her impossible to beat.

In this 20th year of the annual Awards, the organisers made changes to existing categories and introduced some new ones, including awards for Community Involvement and Field Managers. There was a pleasing symmetry to the fact that Green Acres, the home-grown system that has more franchisees than any other in New Zealand, was a winner in both the first and the twentieth Awards.

Specsavers is the 2014/15 Supreme Franchise System of the Year and Ivy Joe of The Coffee Club is New Zealand’s top

franchisee for the third year in a row - possibly a world record!

should’ve gone to..?

WESTPAC SUPREME FRANCHISE SYSTEM OF THE YEAR

Winner – Specsavers New Zealand

Specsavers has revolutionised the optical industry since it was founded in the Channel Island of Guernsey in 1984. The value-for-money brand has 1400 stores in 10 countries and first came to New Zealand in November 2008, establishing 28 stores in its first 10 months here. There are now 53 stores from Kaitaia to Invercargill, and some reports suggest the company now enjoys more than 50 percent market share by volume, at least.

The company has expanded using an unusual ‘joint venture’ model of franchising, retaining a stake in many of its outlets alongside its optometrist franchisees. Brendan Thompson, the company’s Retail Director, says that now the company is well-established here it is testing a programme whereby Specsavers’ shares in franchisee ventures will be sold to new investors with retail experience to encourage business growth, ‘So we’ll have a dispensing partner plus a retailing partner in some franchises,’ he explains. ‘But they’ll still need to work in the business for a minimum 40 hours per week– our model doesn’t allow for passive investment.’

Specsavers has developed massive economies of scale in the supply chain that enable it to dominate the markets in which it operates. But, above all, it has achieved massive exposure through a series of witty adverts depicting the unfortunate consequences of uncorrected vision, with stars ranging from sheepdogs to Gordon Ramsay and Postman Pat. It has been, as Awards host Mary Lambie couldn’t help observing, a ‘blinder’ of a campaign, and Brendan was proud to point out that Specsavers had won another award the same week – the Fair Go award for the best advert. In New Zealand, Specsavers also sponsors a group much-maligned for their poor eyesight – cricket umpires.

The Franchise Awards judges commented that the systems that Specsavers have developed and their successful business partnerships gave them the edge over the other finalists. ‘This was underpinned by their excellent results, moving what is a high-cost product into a volume business through their strong customer focus.’

WESTPAC SUPREME FRANCHISEE OF THE YEAR

Winner – Ivy & William Joe, The Coffee Club, Bethlehem

‘This is my favourite trophy - and now I’ve got three of them!’ Ivy Joe received a standing ovation when she took out the supreme title once again. Winning once is special, winning twice was unique – winning a national Franchisee of the Year title three times in a row is a remarkable achievement possibly unmatched anywhere in the world! Yet that’s what Ivy Joe, the modest lady from Guangzhou, and her husband have achieved in The Coffee Club, Bethlehem.

Ivy came to New Zealand when she was just 23 with her new husband William, who had been here since he was 15 and had worked in the hospitality industry. Although Ivy had her business diploma, they had no real management experience; nonetheless, the young couple bought a run-down Chinese restaurant in New Plymouth with borrowed family money. ‘Slowly we worked out what worked and what didn’t,’ Ivy says. ‘In the end, it was simple – get the price right, get the food right, get the service right and make sure your customers are happy.’

It’s a formula the couple took with them when, looking for a business with more potential, they opened The Coffee Club Bethlehem in 2007, and it’s proved to be a winning one – three times over. As the judges noted, ‘By combining a proven, comprehensive franchise system with innovative ideas they continually retain and expand their customer base.’ The judges were also impressed by the way they give back to the community in which they operate.

Ivy says that having achieved a unique treble, she’ll sit out the Awards next year, ‘But I still want to go on making my business better and better.’


CATEGORY WINNERSThis year, the franchisee and franchisor awards were divided into four sub-categories:

• Home Services • Retail

• Lifestyle Services • Food & Beverage

These were combined into two categories for the main awards:

• Home & Lifestyle Services

• Retail, Food & Beverage

HOME SERVICESFranchisee of the YearWinner – Dave & Shelley Coley, Hire A Hubby, KapitiDave and Shelley Coley, the Hire A Hubby master franchisees for Kapiti, are used to scooping awards, having won the national maintenance company’s own Franchisee of the Year title three times in a row. This was their first time on the top step at the Westpac New Zealand Franchise Awards, though.

The former bank manager and his ex-media manager wife have effectively taken a one-man operation and turned it into a successful small business, said the judges. ‘They’ve combined systematic approaches with strong staff recruitment to achieve some excellent financial and customer results in a short time. Their focus on knowledge of their market and maintaining good relationships has led to very impressive levels of around 75 percent repeat business.’

Franchise System of the YearWinner – Green Acres20 years after Green Acres was named Service Franchise System of the Year in the first-ever New Zealand franchise awards, Green Acres was among the winners again in 2014/15 as Franchise System of the Year in the Home Services category. The company won the same title last year, too.

According to the judges, ‘Green Acres is a very mature franchise showing clear evidence of ongoing innovation capitalising on the benefits of technology. As a market leader, they’re well aware of changes to the industry and competitiveness, both for franchisees and customers, and continually adapt their approaches to respond to that. They have comprehensive processes and their size has enabled them to invest effectively in supporting the franchise system.’

Other finalists: The Pro Group

Category sponsored by Yellow

Specsavers walked away with their hands full after first-time success. Specsavers’ Retail Director Brendan Thompson (left) holds the Supreme trophy while Managing Director Graeme Edmond holds the Retail and Retail, Food & Beverage trophies.

A familiar sight : Ivy Joe with her favourite trophy, As always, Ivy invited her field manager Bhwana Magan on stage to share the moment. FANZ chairman Ian Robertson looks on.


LIFESTYLE SERVICES

Franchisee of the Year Winners – Daryl Hill-West & Merrin Fagan, Just Cabins, WaitakereA former social worker, Daryl Hill-West’s ‘day job’ is as GM of a company specialising in injury prevention and management while Merrin is a drama teacher. Their busy lives haven’t prevented them developing a thriving business as Just Cabins franchisees, renting out portable cabins as extra rooms, offices or on-site accommodation.

‘Just Cabins Waitakere is a well-run customer-centric business with a clear distinctive advantage in people management; whether it’s the franchisor, suppliers, contracts and customers, the franchisees Daryl and Merrin know how to look after people,’ said the judges. ‘Just Cabins Waitakere uses sound processes to deliver a consistent set of results for its customers and is tightly aligned to the overall vision and value of the Just Cabins franchise system.’

Franchise System of the Year Winner - Just CabinsJust Cabins is a regular winner of the Lifestyle Franchise System of the Year category and 2014 was no exception. The portable cabin franchise has been achieving recognition elsewhere too, being ranked at number 14 in this year’s Deloitte Fast 50 with a growth rate over three years of a remarkable 430 percent.

The judges said, ‘Just Cabins clearly understand their business, the competition and how to drive franchise success. They demonstrate continual improvement to the efficiency and effectiveness of their business systems with a clear focus that supporting franchisees is central to success. They have good growth trends, consistently exceeding targets in terms of numbers of franchisees, number of cabins, and financial results. Just Cabins show they’re always looking at opportunities to enhance franchisees’ success, and have combined this with a clear focus on understanding and meeting their customers’ changing requirements.’

Other finalists: Caci; Refresh Renovations

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Westpac New Zealand Franchise Awards 2014/2015

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RETAIL

Franchisee of the Year Winner – Alex Xue, Mister Minit Downtown, AucklandHaving been a finalist in last year’s Awards, beaten only by two other Mister Minit franchisees, this year Alex Xue stood alone on the top step. Alex’s kiosk is the ‘go to’ place for workers and shoppers needing shoe repairs, key cutting, engraving and watch or remote batteries in the central city.

‘The Mister Minit Downtown franchise uses the franchise system processes effectively,’ the judges reported. ‘They’ve delivered some exceptional results in a reasonably short time. Alex puts considerable effort into understanding his market and has sharpened the focus of products and services to respond well to the dynamic Auckland downtown customer base. A market leader and award winner within the wider Mr Minit Group, this franchisee is a deserving winner.’

Other finalists: Michael Ash, Mister Minit St Lukes; Maninder Singh, Mister Minit, The Base

Franchise System of the YearWinner – Specsavers New ZealandSpecsavers achieved an unusual double this year by winning top franchise awards on both sides of the Tasman in the same month, ‘But it took the Australians three attempts to win while we won on our first,’ Specsavers retail director Brendan Thompson jokes. ‘We did get some tips and input from the Australian team, though, and they commented on the differences – I think they thought the New Zealand criteria were quite tough.

‘It was a benchmarking exercise for us at first. Entering the Westpac New Zealand Franchise Awards forces you to look at your business in a critical way, so we reckoned we’d learn a lot whether we won or not. The Awards process looks not just at franchising but at the foundations of the business as a whole. How solid is it? How robust? How well is it performing, financially and in other ways? That’s what people join the franchise for.

‘Having been operating here for a few years we felt the results were starting to show and the NZ market is pretty buoyant at the moment so it all came together. We’re delighted to have won and it’s created an overwhelming sense of pride among our franchisees.’

Other finalists: Mister Minit; Bedpost New Zealand; Harrisons at Home

Category sponsored by Super Liquor Holdings & Lion

FOOD AND BEVERAGE

Franchisee of the YearWinner – Ivy & William Joe, The Coffee Club, Bethlehem TaurangaIvy Joe and her husband William walked off with another three trophies this year to add to their already-impressive collection. ‘I think we have to build a special shelf for them in the café,’ she says, suggesting that Westpac might like to fund it – they are her bankers, after all.

How does Ivy manage not just to maintain her standards but go on improving them every year? ‘We have to live up to the Awards,’ she says promptly. ‘If you read about us and come in all excited, what would you feel if the coffee was cold or the food wasn’t nice? We don’t want to disappoint anyone.’

The ‘we’ is important. ‘To keep customers happy, you have to recruit good staff and train them to follow the system,’ Ivy says. ‘Most of my staff stay two or three years, which is a lot in this industry, and my store manager Nicole, duty manager Stephanie and head barista Melanie have been with me much longer. They do an amazing job and they know part of their role is to train the others to the same standard. I love giving people the opportunity to learn and grow.’

And Ivy has done plenty of learning and growing herself. Earlier this year, the lady who found herself speechless on winning her first Award three years ago addressed 300 people at a conference in Wellington at the invitation of the Ministry for Ethnic Affairs. ‘You have to jump out of your comfort zone if you want to succeed.’ she says – with confidence.

Other finalists: Janet Kim, The Coffee Club, Mt Maunganui

Franchise System of the Year Winner – The Coffee Club Franchising (NZ) LtdThe Coffee Club are making the Franchise System of the Year title in the Food & Beverage category their own, this being the fourth consecutive year they have won the title. The franchise was brought to New Zealand by young master franchisees Brad Jacobs and Andy Lucas in 2006 and celebrated the opening of its 50th café in New Zealand earlier this year.

‘The Coffee Club has been in operation for eight years, during which time it has developed very sophisticated systems to support the franchisees,’ said the judges. ‘They have clearly listened to feedback and used it constructively in the ongoing development of their business. They have lifted their customer-centric focus to a new level through their new approach to boost field manager support and capitalise on the knowledge of successful franchisees. This, combined with their strong use of data and information, has underpinned another year of solid business results.’

Category sponsored by Super Liquor Holdings & Lion

MAIN AWARDSUnder the new system, the winners of the Home and Lifestyle Services, and the Retail and Food & Beverage, categories were then pitted against each other to find the ‘best of the best’. The results were:

HOME AND LIFESTYLE SERVICES Franchise System of the YearWinner – Green Acres

Franchisee of the YearWinner – Dave & Shelley Coley, Hire A Hubby, Kapiti

RETAIL, FOOD & BEVERAGEFranchise System of the YearWinner - Specsavers New Zealand

Franchisee of the YearWinner - Ivy & William Joe, The Coffee Club, Bethlehem Tauranga

Westpac New Zealand Franchise Awards 2014/2015


SPECIAL AWARDSSpecial Awards were also made in each of the following categories.

• Service Provider of the Year• Community Involvement• Field Manager of the Year

SERVICE PROVIDER OF THE YEARWinner – Franchize ConsultantsFranchize Consultants continues to dominate this category, winning the Service Provider of the Year title for the third time in a row and the sixth time since 2006. Franchize Consultants has provided franchising and business development advice to many of New Zealand’s best-known names for over 20 years, and helps corporations and new start-ups alike enter the franchise arena. They also run regular training seminars for franchisors and their staff.

The judges called Franchize Consultants ‘A deserving winner. Franchize Consultants is strongly process-based and shows evidence of ongoing innovation. They are a solid user of information management systems. With positive results trends across the board, their customer performance is particularly impressive leading to a high level of customer satisfaction and repeat business.’

Category sponsored by NZME

COMMUNITY INVOLVEMENTFranchisee of the YearWinner – Sonia South, sKids Paraparaumu/OtakiSonia South’s dedication to making a difference in her local community was recently profiled in Franchise New Zealand after she stepped in to help following a devastating fire at Paraparaumu School. This responsiveness to local needs made a particular impression on the judges.

‘They quickly scaled up their supporting wraparound childcare services for those families most in need, providing free care services. This helped not only existing customers but families across the wider community.’

‘Franchisee Sonia South showed altruism and leadership by harnessing other community resources to support and entertain throughout this traumatic and disruptive situation.’

Franchise System of the YearWinner – Bedpost New ZealandOne of New Zealand’s oldest home-grown franchises, Bedpost has shown a diverse and long-term commitment to supporting the wider community. They’ve made a substantial contribution over 12 years with the Community Patrols of New Zealand Charitable Trust and sponsored the Southern Steel netball team over 4 years, as well as providing both financial donations and beds to support the Auckland Rescue Helicopter Trust. ‘Bedpost truly understands the important role that positive community involvement can have for a franchise system,’ approved the judges.

Other finalists: sKids

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FIELD MANAGER OF THE YEARFor the first time, the Westpac New Zealand Franchise Awards recognised the work of field managers – those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses, and enforcing standards (read more in our cover story on page 6). Entries were divided by category and turnover, with three awards being made in this first year.

RETAIL, FOOD & BEVERAGE Field Manager of the Year – Under $500,000Winner – Damion Kaukau, NZ Post KiwiBankThe judges found that Damion has good clarity around his role as a field manager and how he can add value to franchisees. He has clear processes and shows good use of data, allowing him to monitor the franchisees he’s working with and provide constructive input into their development.’

‘On a personal level, he’s built good rapport with his franchisees leading to their combined year-on-year success. At a business level, Damion’s processes have formed the basis of a manual to ensure this systematic field management approach can be deployed across NZ Post KiwiBank.’

Other finalists: Chris Wong, NZ Post KiwiBank; Nathan Li, Mr Minit; Stan Van den Han, Mr Minit

Field Manager of the Year – Over $500,000Winner – Natalie Newton, Harrisons Carpet One ‘Natalie clearly has a planned and comprehensive approach to both field and office-based support for Harrisons Carpet One franchisees,’ the judges reported. ‘Responsible for a wide geographical region, she has a systematic approach that responds to the different stages of franchisee planning and operational development. She’s established a good rapport and works closely with franchisees to support their growth and success. Natalie has also facilitated the effective introduction of new technology across franchisees.’

Other finalists: Bhwana Magan, The Coffee ClubCategory sponsored by Franchise Accountants

HOME & LIFESTYLE SERVICESField Manager of the Year – Over $500,000Highly Commended - Andrew Kidd, PoolwerxAs a field manager for Poolwerx, Andrew’s relationship building has supported sound financial results and satisfaction amongst his franchisees. With the experience and success gained in his short time in this role, the judges expect to see him flourish in his new role as Franchise Operations Manager.

Category sponsored by Franchise New Zealand magazine & website

ABOUT THE 2014/2015 AWARDSThe Westpac New Zealand Franchise Awards criteria are some of the most demanding in the world, being independently evaluated and judged under the internationally-recognised Baldrige criteria for business excellence. They are administered by the New Zealand Business Excellence Foundation and entry is restricted to Franchise Association of New Zealand members only.

As Ian Robertson, the chairman of the Franchise Association said, ‘In entering the Westpac New Zealand Franchise Awards, each entrant opens up their business to the scrutiny of the evaluators and judges. Through this process, those entrants learn more about their business, its strengths and its weaknesses to enable them to chart the directions for their businesses to follow for ongoing success. Participants in the Westpac Franchise Awards are key contributors to the ever-growing pool of business knowledge and acumen within the wider franchise industry of New Zealand.’

Speaking at the Awards Simon Power, Westpac’s General Manager, Business Bank and Wealth said, ‘Westpac has sponsored the Franchise Awards for 20 years and during that time we’ve seen the industry grow and enhance its reputation both locally and abroad. Franchising is a key driver of growth in New Zealand and as the industry has grown in sophistication events such as these serve as a platform to identify strong franchise systems for our business customers and create marketing opportunities for our franchisor clients.’

Brett Marsh, Chairman of the New Zealand Business Excellence Foundation, commented, ‘It is important to acknowledge all the applicants and award winners for whom tonight is a milestone in their journey; the volunteer evaluators who give of their time freely and generously, but who in turn are inspired by the organisations that invite them to share their lives for that moment; and the judges who bring their extensive experiences of business to the process in moderating the results. To all of those involved, thank you, or congratulations, or both.’

The Westpac New Zealand Franchise Awards 2014/2015 were presented at the Crowne Plaza Hotel, Auckland, before an audience of over 230 people.

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63


⇒ The Coffee Club celebrated a significant milestone earlier this

year when it opened its fiftieth outlet in New Zealand. ‘We opened our first café here less than 10 years ago and took time to get our offer absolutely right before expanding, so we’re pretty proud of reaching our half century,’ says Brad Jacobs, one of the dynamic young duo who run the franchise here. ‘In fact, we’re now up to 53 cafés and we’re still growing at the rate of 5 or 6 new outlets a year.’

The rapid growth hasn’t come at the expense of quality, though. The Coffee Club is the most awarded food and beverage franchise system in the country, having accumulated 14 Westpac New Zealand Franchise Awards to date, including winning the Supreme Franchise System title twice and Franchisee of the Year a remarkable three times (see page 56).

A Stand-Out ChoiceIt’s this track record that attracted Sarith and Helen Thong to the franchise. The couple know all about what it takes to succeed in the hospitality business, having owned two lunch bars in Auckland for 12 years. ‘But the time came for a change and we wanted something more upmarket with a real point of difference,’ Sarith explains. ‘There is always some kind of risk in business, but we felt that by choosing a good franchise we would give ourselves the best possible chance of success.’

The Thongs didn’t rush over the decision. ‘We did a lot of research – every weekend we’d have lunch in the alternatives – and The Coffee Club stood out as the system we’d really like to invest in. We very much liked the style and we felt it was a good environment, well-run and with good systems and a strong support network.

Decision made, they contacted Brad and his business partner Andy Lucas and were offered a site in Takanini Village. ‘Location is vital so I spent a lot of spare time just observing the area and assessing the potential before we went ahead,’ Sarith says. ‘We would be buying a brand new store, not an existing business with the comfort of a regular turnover, so we had to get it right. I soon realised there is a lot of foot-traffic driven by several big stores in this part of south Auckland, so I reckoned it was a good start.’

Ready For AnythingTraining is something The Coffee Club takes very seriously. ‘Choosing the right people and training them well has paid dividends in terms of retaining franchisees and growing their businesses, so we put everyone though an intensive training programme,’ Brad says. Despite Sarith’s experience, he found it very worthwhile. ‘I had four weeks in-store training, and I reckon after that anyone could run this business whether they had a hospitality background or not. We also had the training team managers and assistants helping with the recruitment of our staff, then they stayed with us for the first ten days after we opened. Now we are running successfully they are still just a phone call away if we have any queries or problems.’

Sarith and Helen’s café opened in December 2013 and is now booming. The fully-licensed café offers a range of tasty meals and snacks from its own kitchen and operates seven days a week. The location is everything they hoped it would be, and the fact that the building is mostly glass puts the bright, fresh interior on display and attracts even more customers.

Beating The Budget‘We have made rapid progress and exceeded our forecast sales already, which I admit I didn’t expect,’ says Sarith. ‘The Coffee Club has a very good reputation for helping new franchisees to pre-select the right staff and that’s really paid off. Due to our popularity we now have 11 staff – 8 of them full-timers – with 2 very good managers who run the place very well if we want to take some time off or need to be away. We have also become a training store ourselves, with new franchisees and staff coming to us to learn their roles.’

Originally founded in Australia in 1989, The Coffee Club franchise now has over 350 stores. ‘Good food, great service and excellent coffee are the foundations of our success, attracting a wide range of customers throughout all parts of the day,’ says Brad. ‘Our style is relaxed, stylish and affordable. As we continue to grow, we have opportunities for new franchisees in selected areas around the country. The investment level is from $300,000 to $450,000 +gst depending upon location. If you’d like to be part of our network, give me a call now and experience what makes us the stand-out option for people like Sarith and Helen.’

‘For us, The Coffee Club has proved to be the best possible choice,’ says Sarith. ‘The franchise provides all you need so if you are committed to your business, get the right location and can cope with the odd daily surprise, it really is a very good investment.’

The Coffee Club’s glass-fronted Takanini café draws the customers all day long

Find more info at franchise.co.nz - Search: The Coffee Club

Find more info at franchise.co.nz - Search: The Coffee Club

see-through café aVISIBLE SUCCESS

Advertiser InfoThe Coffee ClubPO Box 78 203, Grey Lynn, Auckland 1245 www.thecoffeeclub.co.nzContactBrad JacobsP 0-9-304 0008M 0275 263 [email protected]

Sarith Thong: ‘For us, The Coffee Club has proved to be the best possible choice’

Food & BeverageFranchise System

of the Year Winner

The Coffee Club

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Franchise Opportunity: Leisure & Education

⇒ George Bautista chuckles as he remembers the way he was made redundant from his general manager role. ‘I’d just organised a major

conference for my company,’ he says, ‘and as I was taking my boss to the airport on the Friday afternoon he told me I was out! It was a complete surprise, but as my wife Hazel says, it turned out to be the best thing that could have happened to us.’

The turnaround started immediately. ‘Hazel was a teacher so I phoned her in her staff room to tell her the news and she had just found an advert for sKids in Franchise New Zealand magazine... you could say the rest is history!’ Five years on, George and Hazel own a thriving business doing something they love.

sKids stands for ‘Safe Kids in Daily Supervision’ and provides before- and after-school care, as well as holiday and sports programmes. Currently there are around 60 franchisees looking after almost 5,000 children daily, with each franchisee able to employ staff and operate in several different schools within their area. The sessions have been designed to allow working parents to drop off and collect their children, secure in the knowledge they will be safe, stimulated and looked after.

Rapid ResultsAs a trained Montessori teacher, Hazel Bautista had always wanted to own her own childcare centre. ‘I think it’s a desire that most teachers with that training have,’ says George. ‘However, everything we looked at was far too expensive. When she saw sKids advertised just as I was made redundant, it seemed we might have found something affordable to suit both our passions.’

The Bautistas bought a single sKids site in South Auckland with which to get established. ‘On our forecast figures, we expected to get a return on investment in about 18 months, but we were very passionate about growing it and found a strong need for a holiday programme, which really brought people in. By expanding the business to meet local needs, we actually got our money back in slightly less than nine months!’

In the five years since, George and Hazel’s enthusiasm and business sense have taken them a long way. ‘We own and operate several sites

ourselves and are the master franchisee for a large portion of South and Central Auckland, supporting franchisees who operate within the area. Altogether, we have just under 2,000 children passing through our daily programmes, and about 1,300 on the holiday programmes,’ says George.

Making A Difference‘As I say to my team regularly, we can make a big difference to every child every day. Each day is challenging in a different way – the eight year old of today is very different from the eight year old of ten years ago – and we are providing an increasingly valuable service for the community.

‘It is frequently the case that both parents are working as a result of the economic climate. Or one has a problem, or a work opportunity means they need to be dedicated to a training course for a solid block of time. sKids provides the means for them to look after their children while they get on the next rung of the ladder.’

George is proud of the community service sKids undertakes in every sphere. ‘We provide a contribution to help schools out in our own small way, and we throw our weight behind everything they need: fund-raisers of all kinds, bouncy castles, face paintings, raffles, discos – we’ve done it all. We’re part of the community and make a point of recruiting locally. In fact, many of our staff are either parents or teacher aides, too.’

Opportunities To GrowAll sKids programmes are CYFS-approved so parents can access WINZ subsidies – a process franchisees learn to help with. ‘And with more parents working more hours, demand is continuing to grow everywhere,’ says Chris Bartels, sKids’ Business Development Director. ‘We have individual area franchises all around the country starting from $45,000 +gst, and we also need more master franchisees like George and Hazel in

the larger urban areas. If you have the drive and passion for this kind of career, their success could be your success.

‘Wherever you live, if you can see the potential for a sKids franchise, have a gift for organising people from all walks of life and love working with children, give us a call. We’ll provide the training, support and systems to make a difference in your community – and build a successful business into the bargain.’

George and Hazel Bautista have never regretted the redundancy that led them to live their true passion. ‘As well as learning something new every day, this has the big bonus of being a fun industry,’ George smiles. ‘And it’s a really effective business model, too, so it’s sustainable. We’ve grown a lot bigger than we ever expected. If you focus on it, you get out what you put in. Yes, you can build a great business with sKids.’

The sustainable business model of sKids enables franchisees to provide childcare that supports the whole community

Find more info at franchise.co.nz - Search: Safe Kids in Daily Supervision

Find more info at franchise.co.nz - Search: Safe Kids in Daily Supervision

living life WITH A PASSION

Advertiser InfoSafe Kids in Daily SupervisionPO Box 259 262, Botany, Auckland 2163www.skids.co.nzContactChris BartelsP 0-9-576 6602P 0800 SKIDSBIZ 0800 754 [email protected]

George Bautista taking a literal approach to

supporting local kids (right)

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⇒ Diving in at the deep end might be safe in a swimming pool, but when you’re diving into a new business it’s safer to take it slow.

That’s why Poolwerx has created a staged approach to expansion, offering a unique ‘career path’ that enables franchisees to build a lucrative, high return business through four carefully-structured and supported steps:

1. Start affordably with one mobile service van.2. As the business grows, add more vans.3. Add a retail hub to serve additional customers and increase revenue.4. Become a multi-unit operator with both mobile and retail outlets.

It’s an approach that has brought the company and its franchisees considerable success. With over 90 franchisees (whom Poolwerx refers to as ‘franchise partners’), 250-plus mobile service vans and more than 80 retail stores across the Tasman, Poolwerx maintains and services more Australian swimming pools and spas than anyone else. The company has had a presence in New Zealand since 2006, with Hamilton franchisees David and Prue Kimber being the first to test the waters. They’ve followed the prescribed career path, growing their business gradually and opening their first retail outlet in November 2014.

Now Poolwerx is poised to make a bigger splash here with plans to appoint 11 more franchisees in New Zealand in the next two to three years. ‘In some ways, it’s long overdue,’ laughs John O’Brien, the CEO and founder of Poolwerx. ‘At an educated guess, I’d say probably 20 percent of our franchisees in Australia are New Zealanders, and 7 of the 35-strong team in our Brisbane support office are Kiwis, too. This includes Andrew Kidd, our Business Development Manager who has been instrumental in developing our plans for New Zealand. In fact, Andrew was recently highly commended in the Field Manager of the Year category of the Westpac New Zealand Franchise Awards (see page 56).

An experienced franchisee, master franchisee and franchisor, John founded Poolwerx in 1992 to bring uniformity and standards to the highly-fragmented swimming pool and spas aftermarket. The franchise now has a bulging trophy cabinet including Deloitte’s Most Respected Franchise (Service), FCA Franchisor of the Year (twice), FCA Multi-Unit Franchisee of the Year (twice) and a consistent placing in the Australian Financial Review’s top 10 franchises ranked by return on investment.

Kiwi Award-WinnersPrue Kimber was an experienced administrator and husband David a spray-painter before they joined Poolwerx in 2006.

‘We took about 11 months researching Poolwerx and other franchise systems before saying “yes”,’ recalls David. ‘Many things contributed to our decision, but the primary one was that we didn’t just want to buy a job – we wanted a business with a real growth plan, which is exactly what Poolwerx can provide. It’s been a real learning experience but a very worthwhile one, as we’re now on the third tier, having started with one service van and adding a second with well over 200-plus regular customers before opening our retail outlet in November 2014.

‘The hard work we put in in the first few years has paid off and our income has allowed us to expand

and provide a comfortable life for ourselves and our three children.’ Along the way, Prue and David have twice been awarded the Home Services Franchisee of the Year title in the Westpac New Zealand Franchise Awards.

Sustainable Business Ideal For CouplesSince September 2014, Maree and Ryan Ruddell have been the country’s second Poolwerx franchisees. Their Auckland South territory has been carefully mapped out by Poolwerx’s own software that identifies and tags backyard swimming pools on Google Earth. This is then backed up with social and other research to help ensure franchisees can grow a profitable and sustainable business from day one. Maree has extensive administration experience while Ryan is an electrician by trade. Although it’s still early days, the couple are kicking some big goals at the end of their first quarter and plan to reach tier three with multiple vans and a retail outlet by 2018.

‘The partnerships between Prue and David, and Maree and Ryan, are typical husband and wife structures in Poolwerx,’ explains John O’Brien. ‘In Australia, over 50 percent of our franchises have wives as the managing partners running the business while the husband is out doing the manual and technical work. That’s why we always make a point of listing franchisees with the wife’s name first!’

Enormous OpportunitiesPoolwerx is now looking for franchisees in both the North and South Islands, from Northland to Otago. The entry level tier starts at $86,800 +gst with additional capital required to purchase or lease a suitable van. The figure includes fit-out and signage, as well as intensive training at ‘pool school’ in Brisbane and on-the-road tuition, ongoing support from a dedicated business development manager, marketing materials and much more.

‘In Australia last year, our average franchisee had a sales turnover of A$748,000,’ says John. ‘Given that this is a high margin business,

the opportunity for new franchisees prepared to put in the hard yards is enormous.

‘So if you want to start small but grow big, pick up the phone and talk to Mike Geddes. He’s yet another Kiwi, so no-one understands the potential of the New Zealand market better than him!’

Poolwerx introduces ‘career path’ to pool care opportunity

Find more info at franchise.co.nz - Search: Poolwerx

Find more info at franchise.co.nz - Search: Poolwerx

start small, GROW BIG

Advertiser InfoPoolwerx10 Camford Street, Milton QLD 4064 Australia www.poolwerx.co.nzContactMike GeddesP 0800 888 [email protected]

Ryan & Maree Ruddell (left) and David & Prue Kimber: on the Poolwerx career path in New Zealand

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⇒ The idea of ‘try before you buy’ is always

a good one, but it’s not always possible when you’re investing in a business. For Mary Chang, though, working in The Cheesecake Shop gave her all the confidence she and husband Josh needed to buy a franchise of their own, and to recommend it to friends, too.

Mary came to New Zealand from China as an international student seven years ago. ‘I was looking for work and found a job at The Cheesecake Shop in Northcross, Auckland. I found that it was a very simple system to operate, so I learned more and more and discovered that I loved making cakes!’

Mary and Josh had already decided that they wanted to buy a business, ‘But it wasn’t easy at the time as we didn’t have much money,’ Mary admits. ‘Then two years ago The Cheesecake Shop in Takanini came on the market. It had been a good business before but performance had dropped off as the owner was not putting in the hours. That meant it was available at a favourable price, which was wonderful for us. I knew from working in Northcross that if you are good with people and have good staff then The Cheesecake Shop can be a very successful business, so we bought it.’

The couple’s confidence paid off. ‘We are now so busy we have one full-time staff member, six part-timers and we are going to need another baker very shortly,’ smiles Mary. ‘The franchise is always looking forward and we have new recipes to try out all the time. I’m really looking forward to the marbled chocolate mudcake.’

And baking doesn’t necessarily mean early starts and late nights. ‘The Cheesecake Shop’s hours are very reasonable for such a good business,’ Mary explains. ‘Josh and I split our roles – I do the decorating and he does the baking – and I only do five days from 8am to 4pm. We have a new baby so that works well for us, and we hope to have another next year, so buying a second shop may have to wait a while!’

Ideal Family BusinessThe Cheesecake Shop started in Sydney in 1994 and today has more than 200 franchised stores throughout Australasia providing a wide range of beautifully-decorated cheesecakes, mudcakes, tortes and desserts for parties and special occasions. As Mary and Josh have demonstrated, it’s an ideal family-owned business and many stores are operated by husband-and-wife or parent-and-child teams.

‘The Cheesecake Shop prides itself upon creating fresh products baked on the premises, not mass-produced and delivered by diesel trucks,’ says New Zealand manager David Reid. ‘Our system is geared towards outstanding individual quality, and this has been the driving force behind

an annual network turnover of over $100 million.

‘At the same time, our award-winning system makes The Cheesecake Shop one of the simplest businesses to operate. We provide three weeks of totally comprehensive training in Sydney, together with full back-up in your own store when you start. There are no huge mall rents or overheads, and while our outlets generally have fewer transactions than other retail food businesses, there is a relatively high spend per customer. Combined with efficient systems, this means a franchisee can operate with as few as two or three staff.’

Franchisees need no previous food industry

experience, as Mary explains. ‘You don’t need to be a baker to follow the easy recipes at The Cheesecake Shop,’ she says. ‘It’s very straightforward and very satisfying – you just need to be a bit patient and enjoy making people happy.’

Recipe For SuccessAs David says. ‘The Cheesecake Shop has been making customers happy since 1991 and a standing joke is that the clients are measured in “smiles per hour”. As one franchisee said recently, nobody is ever going to run out of celebrations. People have birthdays every year, and there is no end to the occasions at which people choose to have a cake. Combine that ongoing demand with big buying power, low overheads and a simple operating system, and you have the recipe for a very good and very profitable business.’

To establish a new outlet of The Cheesecake Shop generally requires applicants to have equity of around $150,000-$250,000. ‘Potential franchisees require people skills, customer focus and a strong desire to succeed in business,’ says David, ‘so if that sounds like you, give me a ring. We have new outlets available and there are a few established stores currently on the market, so I’m sure there will be something to suit you.’

Would Mary and Josh recommend it? ‘We already have,’ Mary laughs. ‘When the Northcross outlet where I originally worked came on the market, I persuaded our friends Cheney and Susan to buy it. They love it too, and are doing very well.’

The Cheesecake Shop’s easy systems and profitable business model appeal to young immigrants

Find more info at franchise.co.nz - Search: The Cheesecake Shop

Find more info at franchise.co.nz - Search: The Cheesecake Shop

new business a PIECE OF CAKE

Advertiser InfoThe Cheesecake Shopwww.thecheesecakeshop.co.nzContact

Nick AvgerinosP 0061 2 9723 1011M 0061 4 0653 [email protected] ReidP 0-9-475 9634M 021 625 [email protected]

Josh & Mary Chang: ‘Would we recommend The Cheesecake Shop franchise? We already have!’

… and how to avoid the ugly when deciding whether to buy a business

the GOOD, the BAD…

Buying A Franchise: You & Franchising

LOVE GOOD SUSHI!If you are looking for an opportunity to own and run your own business and have the freedom to control your lifestyle, then a mobile Mr Woo Sushi franchise is the ideal solution.

With minimal overheads, maximum support and enormous potential to grow, this is your chance to get ahead.

Benefits • Low entry cost • Low overheads • Own your own territory • Leading edge software • Revenue guarantee • Mobile• Ongoing training and support

Email [email protected] for a free info pack.


⇒ As you sit back and relax with family and friends this summer, lying on the beach or going out fishing, you might think. ‘Hey, why don’t I

buy a business? That way, I could take time off whenever I wanted.’

Well, that might be the dream but it’s not the reality – not for the first few years, anyway. That’s why it’s important to buy a business for the right reasons. Here are some for you to think about.

7 Good Reasons To Buy A Franchise1. You are determined to control your own destiny. You are happy to accept the mix of risks and rewards that come with self-employment.

2. You want to do something different. A franchise offers you the opportunity to work in a different industry, or work with your partner or children.

3. You want to use your existing skills for a new purpose. Most franchisors look for skills and abilities, not experience in a particular field.

4. You want to learn new skills. Franchises offer thorough training in their specific business, so if you have the ability to learn, a bank manager can become a baker.

5. You want to do something you love before it’s too late. If you’ve already had one or more careers, you may have some savings, or redundancy money, or equity in your house which make it possible to invest in yourself.

6. You want to create something for the future - yours or your family’s. Franchising offers a wide range of opportunities suited to two-person or family operation.

7. You want to minimise the risks. Franchising is a lower-risk way of going into business than setting up from scratch or buying an independent small business.

7 Bad Reasons To Buy A Franchise1. You are afraid of being made redundant. Fear is a bad motivator. It might get you out of your existing job, but you will need a more positive reason if you are to enjoy having your own business.

2. You are frightened of change in your organisation. If you run your own business, you must always be looking for new ideas or better methods. Franchisors will expect you to adopt positive initiatives with enthusiasm.

3. You fear you are too old to be employable. Employers are increasingly valuing experience and stability. In addition, discrimination on the grounds of age is now illegal.

4. You want to be the boss yourself. Being the boss means taking responsibility for yourself and for others - not letting others do the work.

5. You want to take it easy. If you buy your own business, you will work harder than you ever have - at least at first.

6. Someone is offering you this great opportunity. If you really want to be self-employed, make sure you choose what you are going to do - don’t let someone sell you something.

7. You’ve got to do something quickly because you need to earn some money. Most businesses do not offer an income for at least several months.

Now Start LookingIf you think that franchising really is for you, research the idea further – see Find the Right Franchise on our home page at www.franchise.co.nz. Whatever you decide to do, take your time, take advice and make sure you have the full support of your family. Going into business is a big step, so tread carefully.

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⇒ Every business owner wants growth, but it’s not always easy to achieve. For long-established Ashburton company dpi Design & Print,

though, there was an obvious solution – buy an EmbroidMe franchise. Mark Kennedy, who owns the graphic design, print and signage company with business partner Peter MacLean, explains: ‘We were looking to diversify and provide extra value for our customers, but we wanted something in a growth market with exactly the right fit.’

‘The right fit’ proved to be EmbroidMe. The franchise specialises in supplying branded apparel and uniforms as well as bags and satchels, promotional products from mugs to umbrellas and corporate giftware. For a business-to-business company like dpi Design & Print, which already had a strong customer base, it was a logical step.

‘And we haven’t just bought into a brand,’ Mark explains. ‘EmbroidMe is the leading apparel sales and embroidery franchise in the world with over 300 locations in 10 countries, and it’s a sister company to Speedy Signs, the world’s largest sign franchise, which has nearly 1000 locations in 40 countries. That means we’ve been able to access major apparel suppliers, quality equipment and machinery and outstanding training. We’ve also hooked into the expertise and outstanding franchise support that EmbroidMe offers. It’s definitely the way to grow.’

The Many Advantages Of EmbroidMeBusiness Franchise Group are the master franchisees for EmbroidMe and Speedy Signs in New Zealand and CEO Grant Archibald says that both brands achieved outstanding sales last year, with EmbroidMe growing a massive 20 percent in the past 6 months.

‘More and more organisations are seeing the advantages in wearing branded apparel, and EmbroidMe are the specialists,’ says Grant. ‘But that growing market is just one of the advantages EmbroidMe offers franchisees.

‘For a start, valuable capital is not tied up in stock. Everything is ordered in by the stores when customers place an order, and EmbroidMe’s global buying power means our clients can choose from a wide range of the latest releases.

‘EmbroidMe provides franchisees with a large amount of technical and marketing support that further helps them to maximise turnover and operating efficiencies.

‘Because our primary target is the B2B sector, stores aren’t located in expensive malls or high street locations, and the staffing requirements are

minimal. Many franchises operate with a husband and wife team plus one or two additional staff members.

‘Cash flow is always good, because there’s very little stock and selected items are not ordered until the customer has paid a 50 percent deposit.

‘And one of the biggest benefits of all is the hours: both EmbroidMe and Speedy Signs trade Monday-to-Friday business hours only. There are no late nights, no weekend opening, so you really can have a life as well as a profitable business.’

Simple Set-Up‘Peter and I started investigating EmbroidMe in early 2014,’ says Mark Kennedy. ‘It didn’t take much for Grant to persuade us to do a site visit to EmbroidMe Dunedin, and then a trip to Auckland to meet a few

major suppliers and the franchise team. We then did a couple of months of due diligence and were totally convinced. I went to Florida for training in August before coming back for our showroom and production room set-up and opening in September.

‘It was all very straightforward – after all, although it was new to us, EmbroidMe have done it hundreds of times before – and the combination of proven equipment, operating systems and effective sales and marketing strategies made it pretty much a turn-key business. As an add-on to our business, it was really simple. All it took was some minor interior alterations to our current building.

‘After a few months’ trading, early indications are very positive and our customers are enjoying the “one-stop shop” approach where all their branding requirements of graphic design, print, signage, promotional products and apparel are being met under the one roof,’ says Mark. ‘With their logos and artwork already on hand, the transition has been seamless. We are really satisfied with EmbroidMe and are sure we made a good decision in taking dpi into a rapidly-growing market with the best name in the business.’

Unique Opportunity In Provincial CentresGrant Archibald says that Ashburton is just the second EmbroidMe store in the South Island. ‘It’s an ideal example of what can be achieved when a business such as dpi Design & Print decides to seize the EmbroidMe opportunity. We’re now looking for partners in other areas around New Zealand, especially provincial centres.

‘To make it even more attractive for smaller centres, we’re offering both an EmbroidMe and Speedy Signs licence for a single franchise fee. This is a huge opportunity for existing business owners to expand, like Mark and Peter, or for someone with entrepreneurial flair to dive into a town they’ve always fancied.

‘Equity requirement may be as low as $100,000 with equipment finance available to the right people. If you fancy building a B2B business with massive resources and buying power behind you, give me a call.’

Ashburton business adds EmbroidMe to create a one-stop-shop for B2B clients

Find more info at franchise.co.nz - Search: EmbroidMe

adding-on ADDS UP

Mark Kennedy & Peter Maclean: ‘Taking us into a rapidly-growing market with the best name in the business’

Advertiser InfoBusiness Franchise GroupPO Box 51 890, Pakuranga, Aucklandwww.embroidme.co.nz www.speedysigns.co.nz ContactGrant ArchibaldP 0-9-577 4223M 021 662 [email protected]

2303_Be_Smart_Accounting_DIS1.0_V3_CDQ.indd 1 5/09/14 4:18 pm

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⇒ At just 23, James King-Turner bought the ailing one-van flower courier company he worked for. Six months later he was running

two vans, had four staff and a healthy number of new customers. Oh, and he’d branched out into wholesale bakery runs, too. At 27, James sold the business so he could keep his promise to spend two years as a full time, stay-at-home-dad. This also enabled his similarly high-achieving partner, Madeleine Crouth – ‘Just call me Madz’ – to graduate from Servilles Academy of Hairdressing.

Earlier this year they started looking for a new venture together and attended a Cafe2U seminar. Now James (29) and Madz (23) are on the streets of Manukau as the latest recruits for the world’s largest mobile espresso coffee franchise.

As usual, they’re setting a blistering pace. On just his third day of barista training in Sydney, James set a time for preparing 10 different coffees that put him third-fastest among the 230-plus Cafe2U franchisees in Australia, New Zealand, England and the US. Meanwhile, Madz has been recognised as the youngest-ever Cafe2U franchisee. We talked to them both to find out what drives them to succeed.

I love sellingJames: ‘We’re both very competitive, I guess, so it was a really easy choice to work with each other. Before going to the seminar I was well down the road to joining Dad in real estate because I love selling, and Madz and I were really close to opening a clothing shop. Initially Dad was a bit unsure about this change of direction but he helped us finance the new business anyway. After we came back from training and reported, he was 100 percent positive that his investment will come back ten-fold.’

Madz: ‘For both of us, Cafe2U was love at first sight and first bite. We loved the concept: this is not some little coffee van that might also sell a few nibbles, but a proper café on wheels serving the best coffee. How good is that? And the Cafe2U training in Sydney was amazing. We learned so much, and everyone from the receptionist to managing director Derek Black was so friendly and supportive. Really, there’s nothing left to chance.’

James: ‘With three children, it’s lucky that we have such supportive parents close by. My Mum and Dad help out a lot, as does Madz’s Mum, Nadia. They’re also helping make sure we have a lifestyle for ourselves with regular date nights and time for sport.’

We Nailed ItAt the time of this interview, James and Madz had just finished their second solo week after two weeks on the road with Sam Graham, their franchise development manager and business mentor. Armed with advanced territory mapping software, Sam (or one of his Cafe2U colleagues) spends the first two weeks on the road with

every franchisee leading customer recruitment, developing route logistics and fine-tuning customer service skills. During their first two weeks, Cafe2U franchisees also have the financial security of a guaranteed payment of $500 per day.

James: ‘With Sam’s support we nailed it. Over those first two weeks we made over 600 sample cups of Cafe2U’s award-winning coffee and most of the people we visited have become regular customers. I think we only needed that income top-up on the first two days, and it was handed over without question. After just a month in business, we’ve stabilised at 30 to 40 regular stops per day, which we understand is the fastest launch in New Zealand so far. We also see weekend events as important additional income generators and have already been to five in the past two weeks.’

As if to back up James, the phone rings with a request for Cafe2U to attend an upcoming event. James: ‘This is what’s happening. Word-of-mouth is really getting around!’

Madz: ‘We really love that we have a real mobile café – it’s a real point of difference. Our van came equipped with a large display fridge and big pie warmer, so we have a full range not just of pies and savouries but sandwiches, salads, muffins, bagels and paninis as well. These are big earners so, as well as upselling, we also ask customers what they’d want that we haven’t got. Through the Cafe2U-appointed food suppliers, we’ll then have it next time!’

James: ‘In our territory there are many large businesses with no lunch facilities where it’s a real effort for staff to go out to a café. Having the café come to them is hugely popular. Our biggest risk is running out of food!’

Bring Us Your SmileA Cafe2U franchise requires a total investment of $130,000 +gst (much of which can be financed) for a new, fully-equipped mobile café, extensive barista and business training, personal business mentor, and start-up and on-going support. Territories are available in cities and provincial towns throughout New Zealand.

James and Madz conclude: ‘Cafe2U say “Bring us your smile and we’ll teach you the rest.” Boy, are we smiling! We love the brand and the people interaction and we see growth, growth, growth ahead. Just a month in and we’re smashing the market. Would we recommend Cafe2U? What do you think?’

One month in and we’re smashing the market, say new Cafe2U franchisees

Find more info at franchise.co.nz - Search: Cafe2U

Find more info at franchise.co.nz - Search: Cafe2U

young achievers AIMING HIGH

Madz Crouth (right) & James King-Turner

(below left, with customer)

Advertiser InfoCafe2U (NZ) Pty LtdPO Box 158, Shortland Street, Auckland 1140www.cafe2u.co.nzContactJohn StantonP 0508 004 [email protected]

Hear what our franchisees have to say at:

www.supershuttle.co.nz/franchises

Super Shuttle is available for every flight, every day in 10 centres. Right now, we're looking for new owner/drivers in Auckland, Wellington, Christchurch and Dunedin

make every day a g od day

Good?

Does providing pre-booked transport

to happy travellers sound good?

How about your passengers

asking you to share what you think

is good about your home town?

Super Shuttle owner/drivers have

a low-stress, profitable business

and they say that just feels... good!

Why not join them?

2169_Super_Shuttle_FNZd.indd 1 18/09/14 4:02 pm

75


⇒ What’s the best part of running a husband-and-wife Super Shuttle franchise? Brigid Newton has no

doubts: ‘Rob’s had to learn to cook for the family!’ she says instantly. The laughter in the background tells you that Rob Newton shares the joke, just as he shares everything else.

The couple joined Super Shuttle back in 2010 after Rob’s woodworking giftware business slowed down following the GFC. Brigid had run a riding school, which was pretty seasonal, so they were both attracted by a business that offered good cashflow all year round. ‘And we both like driving, and both like meeting people, so Super Shuttle really appealed,’ Rob explains. ‘It’s a business where every day is different and everyone is happy or excited.’

Brigid adds, ‘We share our van and trailer so being able to choose when you go to work, or which of you goes to work, gives you great flexibility. We have kids of 11 and 13 and we’re off to our daughter’s school assembly shortly – it’s great to know that you can always be there for swimming and sports and special occasions.’

Simple FormulaSuper Shuttle has been a cornerstone of the tourism industry for millions of travellers since it established the airport shuttle concept here in New Zealand in 1987. Today, there are 120 franchisees operating 130 vehicles at 11 centres around New Zealand, and the company requires additional operators around the country, especially in Auckland, Wellington, Christchurch and Dunedin.

‘The great thing about this business is that it is very straightforward,’ says Peter King, Super Shuttle’s managing director. ‘There’s no stress, no sales to make and no money to chase – we do all that so you can concentrate on meeting and greeting your customers. All you have to do is clean, maintain and operate your vehicle and trailer so you can hop into it and go to work. There are no territories, either, and every franchisee gets a fair share of opportunities so your overall revenue is only determined by the number of hours you choose to put in. Quite simply, the more you work, the more you make.’

Rob and Brigid confirm that it’s all true. ‘Yes, you’re only earning when the van is on the road, but we share that load between us,’ says Rob. ‘We’ve recently taken on a driver who works evenings, which means our vehicle is earning its keep even more of the time. And even on the

busiest days you’ll find yourself waiting on the ranks at the airport so you can catch up on the paperwork. The Super Shuttle systems are so good it only takes 10-15 minutes then you can chat with the others, read a book, have a walk or grab a coffee.’

And Brigid enjoys the different perspectives she gets on Auckland. ‘I love driving around, finding new parts of the city I’ve never visited before and seeing the changing rhythms of the day.’

From Parcels To PassengersChris Pope has had his Auckland-based Super Shuttle franchise for over 3 years and far prefers his new life after 16 years as a courier. ‘Back then, I was on the road the same time every day – now I can choose my own hours and take time off when I want,’ he says. ‘I still work long hours – I’m doing up to 13 hours a day, 6 days a week sometimes, but that’s my nature. Work more, earn more.’

And passengers are more fun than parcels. ‘I’m a very chatty person and I love meeting people, asking them if it’s their first visit to New Zealand, telling them all about the country and some of the places to go. Peter calls us ambassadors for our country, and that’s how it feels.’

The investment required to become a Super Shuttle franchisee is around $110,000, around half of which can be financed. This includes the custom-fitted Toyota Hiace vehicle and trailer, as well as full training in all the systems and processes that Super Shuttle uses to make life easier. The equipment, set-up costs and financing options are all set out in a clearly-detailed pack which also covers the market, the structure and the passenger service licensing process.

Chris, Brigid and Rob are happy to share their opinions on the franchise. ‘It may not be for everyone, but it’s a great cashflow business with no stress and no hassles,’ says Chris. Brigid adds, ‘You may not know how much you’re going to make each day but it all evens out over a month so you can plan accordingly.’ And Rob says, ‘You have to be a people person and a good communicator. Talking to people involves energy, so

it has to come naturally.’

And all of them agree on one more thing. ‘Peter’s very upfront about what the business involves, so give him a call. That’s what we did!’

Super Shuttle franchisees say the more you work, the more you make

Find more info at franchise.co.nz - Search: Super Shuttle

Find more info at franchise.co.nz - Search: Super Shuttle

no STRESS no SALES no DEBTS

Brigid & Rob Newton: ‘It’s a business where every day is different’

Chris Pope: ‘Work more, earn more’

Advertiser InfoSuper ShuttlePO Box 10 130, Dominion Road, Auckland 1446www.supershuttle.co.nzContactPeter KingP 0-9-522 5710M 021 734 [email protected]


Franchise News

1. What Is Franchising?Franchising is a method of marketing and distribution whereby a company (called the franchisor) expands by granting a person or company (called the franchisee) the right to operate a copy of its business. The right will usually include the ability to use the name, the business system and the know-how of the franchisor, and is granted for a fixed term.

The franchisor usually gains his or her income from fees or product mark-ups paid by the franchisee. In return, he or she must provide a variety of services to encourage the continuing profitability and growth of the franchisee’s business. The franchisee pays to set up the business in their area (including, for example, property, leasing or equipment costs) and is the owner of their own business. They receive their income from successfully marketing a desirable product or service under a promotable brand name.

2. Is franchising reputable?Franchising enables companies who have a good product or service to expand faster because they are using the capital, local knowledge and commitment of individuals who are in business for themselves. It gives those individuals the ability to go into business properly trained and equipped, with the security of a well-proven product and system beneath them.

Franchising is a part of daily life in New Zealand. Many of our best-known brands are actually franchises: Lotto, Pit Stop, Robert Harris, Paper Plus, Green Acres and, of course, McDonald’s.

franchising 101We answer five common questions about franchising

It's never been a better time to be in control of YOUR OWN investments

Please call me for further detailsIan Charman 04 293 6899

www.calsystems.co.nzwww.cambridgeadvances.co.nz

The finance industry is still one of the fastest growing and most lucrative industries in which to be involved

Have you ever thought of owning your own finance company?

• No finance experience required• Exclusive training, support, documentation

and custom-built software• No set investment required• No on-going royalties

With 37 years experience and proven success I can show you how to achieve approximately 20% ROI with all lending fully secured

THE OPPORTUNITYDo you want to be part of our professional team? You can own your own FMK Salon and start delivering happiness and top results to our customers. No experience needed. Highly profitable, very busy franchise business opportunity. Investment of $120-$150K dependent on location.

WHAT DO WE DO?FMK specialises in keratin hair straightening. This is what we do. We know from our clients’ feedback that we are the best keratin stylists in the market. We use only the best solutions and operate out of a modern, well equipped salon, employing highly trained professionals. We have been in operation since 2007 and are dedicated to providing our clients with the best available keratin hair experience. Keratin

is a naturally occurring protein which if applied correctly is an amazing way to straighten and smooth hair without using harsh chemicals. The results last from between three to six months.

NO SKILLS NECESSARYFMK is New Zealand’s first specialist keratin hair straightening franchise and are seeking expressions of interest from people with the drive and ambition to operate their own successful FMK salon. No experience or qualifications needed. Being a hairdresser is an advantage but not necessary! You just need the right attitude and passion for great customer service and you can be fully trained in just 4 weeks! ...then you’re ready to manage your own busy FMK salon.

Smart technology package to keep you in frontWe invest heavily in smart online tools to keep you in touch with the market and clients.• Your own website with help

forum for online promotion and support

• Online booking system with both email and SMS reminders

• Mobile app for clients to book or contact you with ease

• Customer online membership, coupons and rewards tool-sets

• Social media channel setup; Adwords promotions etc

• Regular market and competitor intelligence reports

And we don’t expect you to be a geek to run it either, there is ample help on tap. Much of the day-to-day is highly automated, allowing you to focus upon clients and keratin services.

www.networkbusiness.co.nz

Licensed Agent REAA 2008

FRANCHISE OPPORTUNITY KERATIN HAIR STRAIGHTENING SALONFMK Keratin Hair Straightening Salon are offering you a fantastic opportunity to own your own FMK salon. No experience needed! Just the right attitude and passion for great customer service and you can be fully trained in 4 weeks!

If you are interested in being the next FMK franchise owner, you will enjoy working in an upbeat environment, meeting people and have a passion for customer service. Every day you will delight in making customers look and feel great about themselves.

If this sounds like you, and you feel that you have the energy and drive to excel in owning your own business, please register your interest.

Contact Steve Nichols on 021 933 322 or email [email protected]


3. Why buy a franchise?When you buy a well-developed franchise, you should enjoy many advantages. These include:

Product or Service: The franchisor has already proved that the market exists. Franchisees are not risking their money on a new idea.

System: The most efficient way of delivering the product or service has been developed and will be shared with the franchisee.

Equipment: Franchisees start with the best equipment for the job and only the equipment they need – often specially-designed or developed.

Suppliers: Bulk buying means franchisees benefit from lower prices and better service than independents.

Brand Marketing: The company already has a name which attracts customers and makes marketing more effective.

Training: A franchisee can enter a brand new industry and be trained in how to run that specific business to best effect.

Support: The franchisor keeps a watchful eye on the progress of the business to help the franchisee grow at the right speed and avoid errors (see page 6).

Research & Development: While the franchisee focuses on customer service, the franchisor works on new products and techniques to ensure franchisees remain competitive.

4. But Some People Still Fail – Why? No business venture is without risk, and of course franchising has occasional failures within systems or even, rarely, of whole franchise systems.

It is important to recognise that all franchises are not the same, any more than all shops are the same. Even within the same industry, each franchise will be set up differently. It will have different business systems, different cost structures, different support services for franchisees and, above all, different people – both as franchisors and franchisees.

If the franchise is properly structured, it is likely to be the individuals who make the difference. Common causes for franchisee failure include:

• Choosing a business for which they are not suited or equipped.• Being under-capitalised from the start and unable to finance the growth

of the business.• Failing to take adequate legal and financial advice prior to purchase.• Not following the franchise system.• Taking too much money out of the business too soon.• Being over-reliant on the franchisor rather than accepting that

this is your business.• Failure to act upon advice or make difficult decisions.

Franchisors can also make mistakes. The most serious ones which inexperienced franchisors make are:

• Being under-capitalised and unable to provide the necessary support.• Not having properly developed and tested the systems.• Not having a sustainable business structure which can provide

a fair return for both franchisor and franchisee.• Selecting the wrong location.• Selecting the wrong franchisee.

Any of these can lead to failure. A potential franchisee must therefore still remember, ‘buyer beware’. It pays to shop around, do your research, ask questions and always take expert advice.

5. Is It For Me?Franchising does not suit everyone. It does involve taking a risk, not having the security of a regular income, and being responsible for your own business. Do not rely upon the franchisor to make you successful. The franchisor will help, but basically franchisees are given the tools – the product, the system, the brand and the training – to enable them to get on with the job.

Success is up to the individual. As every successful franchisee will tell you: you only get out of the business what you put in to the business. Remember that golden rule and you could have a great future as a franchisee.

Or, to put it another way, you could build a profitable cabin-empire while playing golf, fishing, spending time with the grandkids, surfing – or even reading a book!

Of course you could also invest much more money into a rental property and be stuck with maintenance hassles, bad tenants and less ROI! Please read on...

So how does it work?We have carefully designed the Room2rent cabins so the parts the customer sees and uses are of the highest quality and usefulness. The expensive mechanical parts the customer doesn’t see or use are removed after delivery. This clever design feature keeps the manufacturing cost of each cabin lower. Our franchisees can therefore afford to buy and rent out more cabins, which provides more rental income and a higher ROI.

Who uses Room2rent cabins?Huge numbers of people want an extra room, both around their home and around their workplace. They need extra bedrooms, home offices, hobby rooms, sleepouts, farm-worker accommodation – everyone has their own use for an extra room.But they want the comforts of home as well – so our cabins are fully kitted out with excellent insulation, lights, power, heater, curtains, carpets and more.Room2rent cabins are available in three sizes and have outstanding durability as well as being easy to clean and keep tidy.

What does it all cost?Our franchise opportunity requires an investment in the range of $200,000 to $250,000 over the first year. This gives you the resources you need, including your own exclusive territory. You would own over 20 cabins which can provide a fantastic base from which to grow your business even further.

Building a cabin empire – I like the sound of that! Once you’re underway with a Room2rent franchise there is no limit to the number of cabins you can own and rent out. You’ll be part of an enthusiastic franchise team and can ask for assistance and guidance at any time. Room2rent cabins are built in our central facility so the costs are minimised through production efficiencies, whilst a high quality of build and fit-out is assured.

What’s the next step?Check out our website – there's lots of detail plus photos of the cabins in use; we’re very proud to have it all on display.If you’re keen to take this further we would love to discuss our great franchise with you face to face. Give us a call and we can invite you to come and view our production facility. You can see the quality of the cabins themselves. We can take you through the Room2rent business model and show you how easy and enjoyable it is to operate. We currently have franchises available nationwide, so please carefully consider the Room2rent semi-passive income opportunity and the great ROI that could be yours.

ROI!Room2rent is a cabin rental business. It is a

semi-passive investment that will give you stunning returns from 19% on your investment.

MOBILE CABINSContact Matt Whiteman TODAY!


For further details contact David Thexton 09-965-3861

[email protected] www.thextonarmstrong.co.nz

MASTER FRANCHISEE OPPORTUNITY

There are limited New Zealand Opportunities for motivated and passionate professionals to join our international consulting network.

Are you tired of the corporate grind?

Do you want to change profession and learn a new set of skills as a business consultant?

Do you want the opportunity to build a consulting firm in your local area?

Do you have management skills and can demonstrate a successful work history?

We have opportunities in Northland, Waikato, Bay of Plenty, Gisborne, Manawatu, Wellington, West Coast South Island, Queenstown and Timaru.

TERRITORIES

FRANCHISEE/ CONSULTANT OPPORTUNITY

There are limited New Zealand opportunities for motivated and passionate professionals to become a Franchisee/Consultant in one of our New Zealand consulting firms.

Are you currently working in corporate and are looking for an opportunity to become a business consultant?

Do you have good relationship building skills and enjoy working with business owners?

Have you owned your own business and appreciate the plight of the small business owner?

Do you want to be a part of the fastest growing business consulting brand in Australasia?

We have opportunities in Auckland, Northland, Central North Island and Christchurch.

TERRITORIES

Business Consulting Business Consulting

79


⇒ Until earlier this year, whenever 54-year-old Tim Gerard saw a television report on the plight of out-of-work middle-aged workers,

it was as if they were telling his own story. After 26 years with the same corporate, a change of ownership brought about redundancy. Then, just like those who had featured in the media, Tim found it difficult to get a similar position – let alone one that recognised his experience and skills.

‘Like so many of my age and a bit older, we didn’t go to university but started at the bottom and climbed the ladder to senior positions through learning on the job,’ explains Tim. ‘Then when I started applying for jobs I found that being in my 50s generated automatic rejection. It became increasingly obvious that if I wanted to earn a similar income it wouldn’t be working for somebody else – I’d have to invest in a business of my own.

‘I looked into several franchise opportunities but kept coming back to Deck & Fence Pro. Here was a low entry cost, profitable business that I could run myself with no staff issues, and it was outdoors. Having been brought up on a farm I felt pretty confident in my handyman skills and had been well-schooled in customer service and administration over the years, so it seemed ideal.’

Huge Market, No SpecialistsDeck & Fence Pro was launched in 2012 as the second franchise system under the umbrella of the multi award-winning Pro Group which grew out of the success of Grout Pro, the tile and grout restoration franchise. The group was established by Palmerston North-based entrepreneurs and business innovators Joe Hesmondhalgh and Rob Howard.

‘New Zealanders are addicted to outdoor living on decks sheltered by mostly wooden fences,’ Joe explains. ‘But wood needs to be looked after and many people these days lack the time, skills or inclination to do it themselves. The market is huge – just look around you and you’ll see wooden decks, fences and garden furniture everywhere. But until we came along there were no reliable brands nationwide offering quality restoration and maintenance of wooden structures. We set up Deck & Fence Pro to fill the gap and it’s just grown ever since.’

Year-Round IncomeTim Gerard couldn’t agree more, predicting that although he only joined the franchise in March, it won’t be long before he exceeds his old corporate career income. ‘You can earn anywhere from $60 to $120 per hour and more doing this and, because the franchise fee is fixed, the more you earn, the better it gets.’

A key contributor to Tim’s income, particularly over the winter months in his south-west Christchurch territory, has been the Garage Carpet Pro franchise, which is an optional add-on to franchisees at no extra cost. ‘You’d be amazed at the demand for garage carpet – I’ve done 70 garages already,’ he smiles. ‘Our garage carpet is Belgian-manufactured synthetic nylon. It doesn’t rot or mildew; petrol, oil or paint spills are easily cleaned up and we offer a range of colours although charcoal is the most popular. And that’s not all – I’ve got an additional income stream from retro-fitting insulation to garage doors. This is proving very popular because, when used together, carpet and door insulation can transform an oil-stained and tyre-marked garage from an icebox in winter and oven in summer into a very comfortable and usable space. That’s why almost a third of my carpet customers also have their garage doors insulated.

‘The result is that with Deck & Fence Pro and Garage Carpet Pro combined, I have very good year-round income generation with unbelievably high levels of customer satisfaction. It’s extremely rewarding to turn a mossy, mouldy deck into something really swish, and the same with turning an oil-stained garage floor into a big, multi-purpose extra room. Our customers can’t believe the difference, which is why so much of my work comes from referrals and word-of-mouth.’

Everything That’s NeededA Deck & Fence Pro franchise, including the optional Garage Carpet Pro franchise, is $19,950 +gst. Tim says, ‘The package included absolutely everything I needed to get up and running: equipment, tools, initial product supply, sales and marketing materials, manuals, uniform, stationery and access to The Pro Group’s online support forum and cloud-based computer systems. The training was first class and I felt confident almost from day one.’

Although Tim admits that, true to his corporate training, he carried out very thorough due diligence before handing over the cheque, he also trusted his instincts. ‘Rob and Joe’s down-to-earth personalities and Kiwi can-do attitude appealed to me greatly. When they say they’re going to do something, they do it. At the same time they are very creative and very thorough, as is proven by the number of awards The Pro Group has won.

‘Follow what they have put in place and you can’t go wrong. Compared with my corporate career, this is money for jam. I couldn’t be happier. If you want to make a fresh start too, I’d say give Joe a call.’

Find more info at franchise.co.nz - Search: Deck & Fence Pro

from REDUNDANCY

to REJOICINGDeck & Fence Pro and Garage Carpet Pro put spring in the step of former manager

Advertiser InfoDeck & Fence Pro378 Crawford Rd, RD1 Tauranga 3171www.deckandfencepro.co.nzContactJoe HesmondhalghP 0-7-552 5311M 0274 108 [email protected]

Tim Gerard: ‘I have very good year-round income generation with unbelievably high levels of customer satisfaction’

Stewart Germann offers some hints to new franchisees

choosing an ADVISOR

Buying A Franchise: Helpful Advice

Advertiser InfoStewart Germann is a franchising lawyer practising in Auckland.


⇒ A franchise relationship is like a marriage – easy to enter and expensive to leave. That’s why it’s important that, before you make

your mind up, you are prepared to pay for some professional advice particularly in the legal and accounting areas.

In choosing any advisor it is essential that you can build a good rapport with them and trust them implicitly. You will be paying them for advice, and you must have confidence in the person giving the advice.

Having said that, there is no point in using, say, your family lawyer to examine a franchise agreement just because you trust them. Franchising is a specialist area, and many excellent lawyers have never seen a franchise agreement before. Many accountants do not understand the real value of a franchise brand and system. If you choose inexperienced people, not only will you be paying for uncertain advice – you’ll be paying for them to gain their experience.

So look for people with experience in franchising. Look at the Directory of Service Providers in the back of this magazine. Ask around, particularly other franchisees. Have an initial meeting with your prospective advisors, sound them out and ask questions. You should only appoint them to act for you once you are happy.

Experience and expertise cost money, so be prepared to pay a reasonable fee to each of your professional advisors. The additional cost of using an

experienced advisor will be offset by the quality of the advice given; the cost of a mistake makes the cost of experience look cheap.

Most advisors are loath to work on a fixed fee basis because so many contingencies can arise without warning. They therefore charge on an hourly basis, which you should find out. If you can’t obtain a fixed price, get a written ‘guesstimate’ of the likely hours involved with fairly rigid parameters to avoid misunderstandings.

Your advisor should put everything in writing as to likely costs, and you should be able to rely upon that. Set money aside in your budget to pay the bills when they come in. If there are unforeseen expenses, ensure your advisor keeps you informed as you go along – not when the final bill arrives. As in franchising itself, communication is all-important.

If you want good advice, you should give your advisors every piece of information you can and always be entirely honest about your circumstances, because their advice will be based partly upon what you tell them.

Finally, remember – an advisor’s job is to advise, not tell you what to do. They will comment on a situation objectively and without emotion, using all their relevant skills, judgement and knowledge of the factors involved. Bear this in mind when deciding to accept or reject their advice. The final decision is always yours - be prepared to accept responsibility for your actions.

81


⇒ Just a year ago, Kelvin Lowe told us that if only he’d bought his Small Business Accounting franchise 20 years earlier, he’d be on a

yacht in the Caribbean by now. Well, the dream is coming true for the New Brighton franchisee after all. ‘I’ve bought a Beneteau fifty-footer based in Rome,’ he smiles. ‘We’re going sailing in the Med twice next year and then in 2018 we are going back to bring her home via the Panama Canal, and it’s all down to SBA.’

Kelvin likes to work as much as play. After training as a Chartered Accountant and working in software development, he bought a failing Bin Inn franchise store and turned it round. ‘That taught me a lot about business and customers,’ he says. ‘I sold on the rise and thought, “Now what?” I went online, found Franchise New Zealand magazine and learned about SBA.’

SBA was founded 15 years ago, and specialises in the day-to-day book-keeping and accounting needs of the self-employed, property owners and small-to-medium-sized businesses. Today, there are around 50 SBA franchisees in towns all around the country and demand for more in many urban and rural parts of the country.

The Business Just Walks In ‘You don’t need to be a Chartered Accountant to join SBA,’ explains franchisor Adam Parore. ‘As long as you have some financial experience or have run your own small business, we can supply all the systems and training required to help you offer a thoroughly professional service to your clients. Within the group there is a natural and growing knowledge base, and our highly visible shop-front locations and TV advertising mean that the SBA name attracts clients wherever we go.’

The investment is surprisingly affordable at just $38,000 +gst, with an additional $15,000 for shop fit-out and other capital investment, and Kelvin fully admits that price was a factor in his decision. ‘I reckoned I had the right background and I certainly wasn’t going to lose my shirt,’ he explains. ‘Some franchises are a lot more expensive – you can spend hundreds of thousands on a café, for example – but SBA was very reasonable.’

Kelvin opened his doors in 2008, and found that his high street location

was a major plus. ‘We’re opposite two banks, a major law firm and a real estate company and next door to a hair-dresser and a lotto shop. That covers most of the bases,’ he jokes. ‘But it also makes us very visible. In the beginning, 60-70 percent of our clients walked through the door and it was a question of building on that. Today we have about 35 percent walk-in and 35 percent referrals from happy clients. In addition, we get even more enquiries through the excellent SBA website.’

Simple Solutions For Better BusinessSBA promotes itself as ‘The first choice for small business,’ and Kelvin aims to live up to that. ‘It doesn’t matter if you’ve got a few

rental properties or a turnover of a couple of million, you don’t require complicated solutions and you don’t need to pay mega-bucks. So many tradesmen don’t want to spend their weekend working out GST – they’re only actually earning when they’re swinging a hammer, so why not concentrate on that while we handle the numbers? We offer a variety of monthly accounting packages for a cost-effective price, and we’re fully integrated with Banklink and Xero so our customers can stay right on top of their finances without needing to go anywhere else.’

SBA New Brighton also prides itself on being ‘female-friendly’, as Kelvin explains. ‘All my four employees, bar my son Oliver, are women. We’ve found ladies prefer talking to ladies, and our wonderful location is much brighter than a dingy corridor leading to a stuffy office at the back. And the tradies don’t mind – they’ve probably spent all day talking to hot, sweaty males, and having a bright, sympathetic woman to natter to is far better.’ Kelvin’s carefully-cultivated blend of visibility, efficiency and amiability paid off earlier this year when he won the company’s Franchisee of the Year title.

Work The SystemAfter six years and considerable success, Kelvin says that SBA offers a superb business opportunity to the right people. ‘If you do a good job it feeds itself. We have over 600 clients and we’re still growing – and I’m able to take time off too.’

Time off for sailing, of course. ‘I want to get in lots in the next few years before the grandchildren arrive,’ he says. ‘I never dreamed I’d be able to sail my own yacht back from the Mediterranean, but now it’s going to happen – and none of it would have been possible without SBA.’

Adam Parore says, ‘Kelvin has used the SBA systems well to build a business capable of making his dream come true. Can you do the same? Call me and find out.’

Find more info at franchise.co.nz - Search: Small Business Accounting

Find more info at franchise.co.nz - Search: Small Business Accounting

PLAIN SAILINGfor accounting franchisee

Advertiser InfoSmall Business AccountingPO Box 47 818, Ponsonby, Aucklandwww.sba.co.nzContactAdam ParoreP 0-9-378 0934F 0-9-523 [email protected]

SBA franchisee is Romeward-bound to make a dream come true

Are you ready to make a difference?

For franchise opportunities contact John Gourley, Chief Bottlewasher, 027 5510 963

83

Look, Laugh And ReturnThe Bugger Café brand has been carefully created to make people look twice, laugh and remember. ‘Catching people’s attention is the first priority, and our name and signage certainly do that,’ John explains. ‘At Pipiroa, we have an old bright red tractor mounted outside which appears to have crashed into our sign – people stop and take photos all the time. Inside the café, we have photos and jokes and quotes on the walls celebrating all those funny moments when things go wrong and you have to laugh – we call them “Bugger” moments. But although those draw the crowds, it’s the quality of our food and coffee that keeps people coming back, and we take that very seriously indeed.’

Glenda explains the Bugger Café philosophy. ‘Our core belief is that food should be fresh, succulent, seasonal and, wherever possible, local. Our on-site team produces everything from traditional Bugger Breakfasts and awesomely succulent Bugger Burgers to a hot flounder sandwich made from the freshest fish. Hot batches of fresh scones are brought out from the kitchen throughout the morning, and at the right time of year fresh berries are used in the smoothies and shortcakes. There are also fresh salads, lentil burgers and gluten-free options to cater for all tastes and diets.

‘It means that at every Bugger Café, people will be able to rely on the brand to offer them a warm welcome and great food wherever they go,’ says Glenda. It’s an approach that has already won Bugger Café lots of fans, with a survey showing that every single returning customer had told people about their previous visit and 98 out of 100 said their visit had made them laugh or feel happy.

Designed To SucceedGiven John’s background (he’s been franchise manager for well-known brands such as Budget Travel), it’s no surprise that every part of Bugger Café has been systemised and documented so that nothing is left to chance, from signage to recipes, equipment to staff training, pricing to management programs.

‘Our thorough training covers every element involved in running a Bugger Café,’ John says. ‘On an ongoing basis there’s support in marketing, business management and vital areas such as product margin/cost control to ensure that you can run a profitable business. By providing simple-to-understand ‘rule of thumb’ guides we break the whole process down.’

The cost of setting up a Bugger Café is around $250,000-$300,000 depending on location, although John suggests franchisees will only need around $120,000 of their own money including working capital.

‘New franchisees don’t require previous café experience – just an interest in good food and coffee and the desire to build a successful business,’ he ends. ‘If you want to run a great business and have fun while you’re doing it, contact me now.’

Find more info at franchise.co.nz - Search: Bugger Café

Find more info at franchise.co.nz - Search: Bugger Café

⇒ Travelling around New Zealand is one of life’s richest pleasures. Whether you’re on holiday or on business, a local or a visitor, travelling alone or

with family or a group, you can’t fail to enjoy our magnificent landscapes, from mountains to sea with mud pools and bush in between.

But there’s one strange omission in a country that rewards travellers with so much, and that’s the lack of reliable places to stop for a break, a good coffee or a great meal. If you travel from, say, Auckland to Rotorua regularly you might know which cafés are good and which to avoid, but once you go beyond your usual route you’re trusting to luck.

It’s an omission that Bugger Café is setting out to remedy. Founded by award-winning food writer Glenda Gourley and her husband John, an experienced franchisor, Bugger Café is looking for franchisees to expand the brand around the country and deliver travellers and locals a consistently high quality experience – with a touch of humour.

A Good, Profitable Business‘Our first outlet, in Pipiroa on the road to Coromandel, is going extraordinarily well and we’re currently negotiating on three more sites,’ says John. ‘We’ll probably set these up ourselves and then franchise them, but we’re also open to enquiries from people looking to open new sites from scratch or convert existing cafés to the Bugger brand. Some areas around places like Hamilton may lend themselves to multi-unit operators, too.’

Although the eye-catching Bugger Café signage brings in passers-by, John says that being located in towns or on the fringes of cities means that there’s massive local trade as well. ‘The combination is very good for business,’ he confirms. ‘Hospitality magazine reported in October 2013 that the average café in Auckland is grossing $457,000 per year. Bugger Café has done well over that in its first year and is growing fast. Being on the fringe means we’re not paying CBD rent or rates, either, so this is a good, profitable business.

‘We have some outstanding growth opportunities around north and south Auckland, Hamilton, Christchurch and all sorts of places in-between,’ says John. ‘If you’re looking for something different and want to build a fun and successful business as part of a growing brand, call me!’

Light-hearted merchandise provides another income stream for Bugger Cafe franchisees

Advertiser InfoBugger Café550b Crawford Road, Te Puna, Tauranga 3171www.buggercafe.co.nzContactJohn GourleyM 0275 510 [email protected]


Life is a journey – and Bugger Café aims to be the fun place to stop

along the way

ARE WE THERE YET?


⇒ Health and safety legislation is due for a shake-up next year. There are a wide variety of changes likely to be implemented and some of

these will have a particular impact on the way franchisees and franchisors do business. The news came as a nasty shock to some of the people at a franchise gathering in Auckland recently, so it’s important that everyone has a clear understanding of what the changes mean, and reviews their processes and procedures accordingly.

The Health and Safety Reform Bill is scheduled to come into law in April 2015 and is a response to the Pike River Commission of Inquiry report. This report made 16 recommendations, most of which were primarily relevant to the mining sector. However, there were some recommendations with wide ability. In particular, the report recommended that:

1 A Crown agency dedicated solely to health and safety in the workplace be established,

2 The responsibility of directors and managers for health and safety in the workplace should be reviewed to better reflect their governance responsibilities, and

3 Health and safety duties under the Act should be more prescriptive, and further specific regulations are needed.

This first recommendation has already been implemented with the creation of WorkSafe New Zealand. The upcoming changes address the remaining two recommendations.

Differences between the current law and the Reform Bill

The Primary Features of the BillThe Reform Bill uses new key terms. The major change is in the primary duty holder which is a new category, the PCBU. This stands for Person Conducting a Business or Undertaking. This category covers almost all businesses and associations, with the exception of volunteer associations (which have no employees) and an occupier of a home (to the extent that the occupier employs or engages another person solely to do residential work).

The PCBU is where ultimate responsibility lies. It must ensure, so far as reasonably practicable:

new legislation puts SAFETY FIRST

Managing A Franchise: Legal Matters

Changes in health and safety could be costly for franchisors and franchisees, suggests Nathan Tetzlaff of Gaze Burt

Health & Safety in Employment Act 1992

Health & Safety Reform Bill 2014

Primary duty holder is the employer (s6) or principal (s18)

Primary duty holder is the Person Conducting a Business or Undertaking (PCBU – see below) (cl 13)

Duty of care: take all practicable steps to ensure the safety of employees (s6) or contractors (s18)

Must ensure, so far as reasonably practicable, that the health & safety of other persons is not put at risk (cl 30)

Focus is on identifying and eliminating hazards (s7)

Focus on eliminating risks to health and safety (cl 22)

No consultation duty Duty of consultation (cl 27)

No liability on officers and individuals in senior management

New ‘due diligence’ duty for officers and individuals in senior management

Low impact penalties Significant new penalty regime

Our experienced franchise team specialises in franchise law, documentation, transactions and dispute resolution, also drawing upon the wider expertise of our full service firm.

We tailor our assistance to your commercial objectives and the complex dynamics of franchising. For decades, we have helped franchisors and franchisees make wise decisions and achieve success, at competitive rates. Give us a call.

make the right move

get wise legal counsel

Offices in Auckland CBD and Albany Telephone: 09 414 9800

[email protected] [email protected]

www.gazeburt.co.nz

Whether you’re developing a new franchise or buying into one, you need to make the right decisions.

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• the health and safety of workers, and others affected by the work;• that the workplace is without risks;• that plant and structures are safe;• that safe systems of work are provided and maintained;• the provision of adequate facilities for the welfare of workers;• the provision of any information, training, instruction, or supervision; and• that the health of workers and the conditions at the workplace are monitored.

PCBUs that supply goods to workplaces (for instance, leased machinery), or control goods after supply (such as an ongoing maintenance contract) may also assume responsibilities in those workplaces in relation to those goods.

You must consultA key part of the Reform Bill is a general emphasis on consultation. PCBUs are required to consult with their workers, and where there is more than one PCBU in a workplace the PCBUs are required to consult with each other to ensure that they each understand who is responsible for particular aspects of health and safety.

Officers are liableThe second major change is the establishment of personal liability for ‘officers’ of a PCBU. An officer is a company director (or anyone comparable), a partner in a partnership, and anyone else who makes decisions that affect the whole, or a substantial part, of the business of the PCBU (for example, the chief executive).

Officers will have personal liability to exercise due diligence to ensure that the PCBU complies with its duties or obligations. This requires an officer to do things such as keep up-to-date knowledge of work health and safety matters, gain an understanding of the nature of the operations of the PCBU and the hazards and risks associated with those operations, and to have processes in place for the PCBU to comply with its obligations and receive information regarding incidents, hazards, and risks. In other words, the officer is required to ensure that the PCBU has appropriate health & safety policies and follows these. If a PCBU does not have adequate health and safety policies in place, then it’s very likely that this will be a breach of the law by both the PCBU and the officer (personally).

The duties outlined above are just a selection of the many duties on PCBUs, officers and others set out in the Health and Safety Reform Bill.

Increased penaltiesA third major change is the amount of the penalties available. In the case of reckless conduct exposing someone to the risk of death or serious injury (without any death or serious injury even needing to have occurred), the maximum available penalties are:

• $3,000,000 maximum (body corporate/other).• $600,000 maximum (officer of PCBU).• $300,000 maximum (individual who is not a PCBU or officer).

There are a range of less severe penalties available for less harmful breaches (such as a $25,000 fine for failure to keep records of notifiable events (accidents) and a $100,000 fine for failure to consult with other duty-holders in a workplace).

Limited insurance possibleOne thing that stays the same is that it is not possible to insure against fines for breaches of health and safety law. In most cases, if there is a prosecution and a penalty against a PCBU, part of this penalty will be reparations to the victim of the accident, and part will be a fine paid to the Crown. Only the ‘reparations’ part of the penalty can be insured against, as well as the PCBU or officer’s legal costs defending a claim.

It is important to ensure that your insurance does not pay reparations and legal costs out of the same pool of funds. There is a risk that the reparations will be paid first and only what is left over (if anything) can be used to cover legal costs. To avoid this, it’s prudent to have separate insurance for reparations and legal costs.

Impact On FranchisesFranchisors are PCBUs in respect of their own businesses, just as franchisees are PCBUs in respect of theirs. However there is a real risk that the Reform Bill goes much further than this. In a cabinet paper titled ‘Regulatory Impact

Statement: Improving New Zealand’s Workplace’ it is observed that ‘The PCBU approach extends the primary duty holder to include businesses who do not directly engage employees, such as licence owners and franchisors.’ (our emphasis)

In the ‘Health and Safety Reform Bill Update September 2014’ prepared by WorkSafe, an example given of PCBUs included a fast food franchisor and the operator of the fast food outlet (the franchisee). In that publication there was the comment that ‘The PCBU concept recognises that a business or undertaking has an influence over the health and safety of workers, even where those workers may not be its direct employees.’

It is clear from the regulatory impact statement and the update that the government is aware of the possibility that franchisors may be PCBUs in respect of a franchisee’s business, and is content to allow this. Traditionally, a key part of the franchising arrangement has been the importance of separating the businesses of the franchisor and franchisee. In almost every case the intention is that a franchisee is clearly and distinctly operating their own business. This distinction may now be blurring, at least as far as health and safety is concerned. The courts will have to grapple with the question of whether a franchisor is seen to be ‘conducting’ a franchisee’s business.

Franchisors as suppliersCertainly, a franchisor will be liable as a PCBU where it supplies goods or equipment to a franchisee – for instance, where a cafe is supplied with coffee machines and beans by the franchisor or a cleaning franchisor provides chemicals to its franchisees. In relation to those machines, beans and chemicals the franchisor will be a PCBU, even if it is not a PCBU over the whole of the franchisee’s operation. At the very least this triggers the obligation between the franchisor and franchisee PCBUs to consult with one another about health and safety matters in their overlapping businesses.

What’s in the manuals?Another area where a franchisor could be liable in relation to a franchisee’s business is in the provision of health and safety policies. If the franchisor takes it upon themselves to dictate any aspect of health and safety requirements then this could open the door for a prosecution in the event that those health and safety obligations were inaccurate or incomplete. This might result in franchisors trying to stay out of their franchisee’s health and safety compliance, but the risk is that being too hands-off could cause a franchisor to incur liability if it were found that it should have taken responsibility for a particular aspect of health and safety. A franchisee might also complain that they were not given enough direction by a franchisor if health and safety did not form part of the initial training.

Any publicity is good publicity?Another risk in the context of franchising is one of the penalties available to the Court, which is an ‘Adverse Publicity Order’. The Court can require notification by an offender of the offence, its consequences, the penalty imposed, and any other related matter. In theory, this is a good deterrent against health and safety breaches, but in the context of franchising it could do considerable damage to the franchisor and the wider brand. We are optimistic that the court would be careful in the use of this order and would not grant it where third parties could also be affected.

For the FutureThe new obligations in the Reform Bill are far too numerous to be examined in detail here, and it’s not clear at this stage how they will be interpreted and how widely they will be imposed. We are hopeful that good sense will prevail and health and safety will not be used to derail one of the keys ideas behind franchising – that the franchisee is operating a separate business.

There are also a wide range of alternatives to financial penalties which can be imposed, including improvement notices and enforceable undertakings. We trust that in the early stages at least, the focus of the regulator will be on education and improvement rather than penalising and shaming businesses. That said, franchises that take a relaxed approach to health and safety will need to improve their compliance or risk significant consequences for the business and its officers.

About the AuthorNathan Tetzlaff is an associate in the litigation, dispute resolution and employment law team at Gaze Burt, an experienced firm that specialises in all franchise matters.

86 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Year 23 Issue 04 Summer 2015

⇒Franchise and Business OpportunitiesCompany Contact Pa

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FANZ Get more information

A-B

0800 2 Fix It Home & Building

$30,000 NZ’s leading trade services franchise system. Seeking plumbers, mechanics and electricians. 6 6

N M 021 403 540 franchise.co.nz – search: 0800 2 fix it

0800 Sunshade Home & Building

$25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

N P 0-6-876 9675 franchise.co.nz – search: Sunshade

AA Auto Centre Auto Services

$150,000 NZ’s premier provider in the auto service and repair market. 29 29

N P 0-9-966 8800 franchise.co.nz – search: AA Auto

A Buyer’s Choice Home InspectionsSarah Turner

Home & Building

$59,500+ A Buyer’s Choice Home Inspections are the largest home inspection franchise in Canada and are rapidly expanding in USA, South America, Europe and New Zealand. This is your chance to start your new career with your own home-based business.

8 171

N P 0800 863 636 M 022 043 1226 E [email protected] W nz.abuyerschoice.com franchise.co.nz – search: Home Inspection

Accessman Home & Building

$250,000+ Specialist hire company supplying access equipment to the construction and maintenance industry.

8 8

Y P 0-3-341 6333 franchise.co.nz – search: Accessman

ActionCOACH Business & Commercial

$80,000 ActionCOACH is the world’s #1 global network of business coaches and trainers. 30+ 1200

N P 0800 228 466 franchise.co.nz – search: Actioncoach

AGATHA ParisMitchell Grant

Retail $300,000 AGATHA Paris – iconic French fashion jewellery that fuses the fashionable with the affordable. Founded in Paris in 1974, now running 340 successful boutiques in 25 countries. Open your own boutique or kiosk, no previous experience required, full support from an award-winning, well-run local team.

11 340

N P 0800 AGATHA M 021 989 895 E [email protected] W agatha.co.nz franchise.co.nz – search: Agatha

AirifyJeff Taylor

22 Home Services

$48,000+ Airify are the only nationwide company who specialise in cleaning and maintaining heat pumps. They don’t sell, install or repair them - cleaning every little fragment of the heat pump is their speciality. Seeking knowledgeable, reliable, good communicators. Full training given.

1 1

Y P 0800 247 439 M 021 147 6880 E [email protected] W airify.co.nz franchise.co.nz search: Airify

AluRestore Home & Building

$49,000 Fully mobile aluminium joinery re-coating franchise. 1 1

N P 0508 737 867 franchise.co.nz search: Alurestore

Amazing Clean New Zealand

Home & Commercial

$100,000- $150,000

Ultrasonic blind cleaning & repairs and curtain, upholstery/mattress cleaning. 1 70+

N P 0800 2 AMAZE franchise.co.nz –search: Amazing

Anchor Franchise Shannon Davidson

8 Food & Beverage

$300,000 Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, Calciyum and Eon. National franchise structure operating since 1992 offering exclusive territories.

65 65

Y P 0-9-573 7050 E [email protected] W anchor.co.nz franchise.co.nz – search: Anchor

Anytime Fitness Health & Fitness

$280,000 Anytime Fitness is a convenient 24-hour international fitness club franchise. 4 N P 0-7-839 0209 franchise.co.nz – search: anytime

Appliance Tagging ServicesSteve Wren

44 Business & Commercial

$74,500+ Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

N P 0061 3 8520 9750 M 0061 401 655 655 E [email protected] W appliancetaggingservices.com.au franchise.co.nz – search: Tagging

Archgola Home & Building

$10,000 Provider of all-weather permanent outdoor canopies. Seeking clever DIY people or tradesmen. 23 23

N P 0-9-426 0033 franchise.co.nz – search: Archgola

Armstrong Smarter Security

Business & Commercial

$150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 14 14

N P 0-9-415 0585 franchise.co.nz – search: Armstrong

At Your Request Franchise Group

Home & Commercial

$14,000 NZ’s premium home, commercial and lawn service franchise system. 200+ 200+

N P 0800 297 297 franchise.co.nz – search: Your Request

Baby-on-the-Move Retail $35,000 Specialising in rental and sales of baby and toddler car seats and other products. 26 26

N P 0-9-422 2285 franchise.co.nz – search: Baby

Bakers Delight Food & Beverage

$295,000 Bakers Delight is the world’s largest franchise bakery with 700+ bakeries across 4 countries, serving 2 million customers each week. Trading for 29 years. Proven business formula, with over 90% success rate. Full training including baking and ongoing operational assistance. Turnkey operation.

36 700+

Y P 0800 225 388 E [email protected] W bakersdelight.co.nz franchise.co.nz – search: Bakers

Bark Busters Leisure & Education

$20,000 - $40,000

Bark Busters is the world’s largest, most trusted dog training company. 2 450+

N P 0800 167 710 franchise.co.nz – search: Bark

Bathroom Direct Home & Building

$150,000- $250,000

Franchised bathroom renovation business. Supply and installation of bathroom products. 4 4

N P 0-9-913 3110 M 021 959 796 franchise.co.nz – search: Bathroom

Bedpost Retail $50,000 New Zealand’s premium specialist bedding and bedroom furniture retailer seeking motivated owner-operators.

16 16

Y P 0-9-278 1010 franchise.co.nz – search: Bedpost

BeSmart AccountingRay Kesha


$100,000 - $200,000

A turn-key business that gives you fast passive income using proven and unique marketing processes that deliver results. You do not need to be an accountant. Guaranteed income for the first three months. Accounting offices available throughout the South Island.

5 5

N P 0800 999 908 M 021 361 151 E [email protected] W besmartgroup.co.nz franchise.co.nz – search: BeSmart

Big Paddle Company Business & Commercial

$42,500 - $54,500

We provide a business-consulting model. Seeking experienced successful business people. 1 2

N P 0-9-630 7710 franchise.co.nz – search: Paddle

westpacDIRECTORYof franchising

Franchise & Business Opportunities

National Master Licence Opportunities

Specialist Advisors

⇒ ⇒ ⇒

869595

• Over 275 franchises & master licences

• Essential details• Investment levels• Specialist lawyers,

accountants, bankers & consultants

• Index to advertisers

Search the Westpac Directory of Franchising at www.franchise.co.nz 87

GULP!

Who Do I Contact?

How Many Are There?

What Does It Cost?

What’s Available?


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Bin Inn Retail Group Co-operative

Retail $110,000 Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

N P 0-7-575 6939 franchise.co.nz – search: Bin Inn

Bookends Education $30,000 Specialists in supplying all textbooks nationally to schools and other educational institutions. 18 18

Y P 0-3-377 9555 franchise.co.nz – search: Bookends

Breakers Café & BarSteve Glasspole

26 Food & Beverage

$25,000- $200,000

Breakers Café & Bar was established in 1997. Proven franchise model providing Kiwi fare at affordable prices. Seven locations central/lower North Island. Looking to expand. Seeking energetic food lovers with entrepreneurial attitude and love of public prepared to go the extra mile to succeed.

7 7

N P 0-6-834 0537 M 027 442 3487 E [email protected] W breakerscafebar.co.nz franchise.co.nz – search: Breakers

Brucies Lawnmowing & Garden CareBruce Rea

Home Services

$49,000 Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

Y P 0-9-267 7244 M 027 273 4992 E [email protected] W thebruciegroup.co.nz franchise.co.nz – search: Brucies

Brumby’s BakeriesDavid Bernard

Food & Beverage

$400,000- $450,000

Australia’s longest running and very successful bread franchise. The Brumby’s system and procedures have been developed to help you run your business. Every facet of running a Brumby’s store has been standardised to promote efficiency. Estimated turnkey price, depending on size and location.

18 329

N P 0-9-973 4821 M 021 331 243 E [email protected] W brumbys.com.au franchise.co.nz – search: Brumby’s

Bugger Café John Gourley

82, 83

Food & Beverage

$250,000+ The Bugger concept is different from other cafés. We focus on an uplifting, entertaining food and coffee experience. Our flagship is enjoying stunning success. Join us as a foundation franchise. Grow with us and have some fun.

1 1

N M 027 551 0963 E [email protected] W buggercafe.co.nz franchise.co.nz - search: Bugger

BurgerFuel Food & Beverage

$300,000+ The ultimate experience in gourmet burgers. Seeking hardworking people with great attitude. 30 41

Y P 0-9-376 6007 franchise.co.nz – search: Burger Fuel

Burger Wisconsin Food & Beverage

$140,000 “Home of the world’s best burgers.” Gourmet opportunity for operators with good taste. 24 24

N P 0-4-384 9000 franchise.co.nz – search: Wisconsin

CaciLisa Travis

33 Health & Beauty

$250,000+ Caci is a highly sought-after, well-recognised household name. Our clinics are a profitable business in a growing industry. Successful Caci franchisees come from all walks of life – from nursing through to corporate executives and beauty therapists wanting to go to the next level.

29 29

Y P 0-9-847 9220 M 027 298 6077 E [email protected] W franchise.micromode.co.nz franchise.co.nz –search: Caci

Café BotannixMurray Belcher

54 Food & Beverage

$150,000 Contemporary deli cafes serving organic coffee and organic food options in Palmers garden centres.

4 4

N P 0-9-444 4369 E [email protected] franchise.co.nz – search: Botannix

Cafe2UJohn Stanton

73 Food & Beverage

$129,410 Cafe2U is the world’s largest mobile coffee van franchise. Cafe2U’s success is based on the unique “Acceleration Package” that guarantees and fast-tracks income. Intensive four-week training programme and ongoing support is provided. All you need to do is bring your smile.

11 230+

Y P 0508 004 388 E [email protected] W cafe2u.co.nz franchise.co.nz – search: Cafe2U

CafeMediaVaughan Reed


$25,000+ Here’s your shot at a uniquely profitable business opportunity. CafeMedia are leaders in delivering informative and engaging digital content within cafés. We are seeking self-motivated, driven individuals with a strong sales background for this exciting licensee business opportunity.

New New

N P 0800 4322 338…M 021 612 753 E [email protected] W cafemedia.co.nz franchise.co.nz – search: cafemedia

CAL SystemsIan Charman

76 Financial Services

$90,000 Turnkey operation. Set up and run a finance company from home. No finance experience required. Exclusive training, support, documentation and custom-built software provided. 37 years’ experience and proven success.

30 30

N P 0-4-293 6899 E [email protected] W calsystems.co.nz franchise.co.nz – search: CAL

Cartridge WorldGeoff Smith

9 Computer $100,000- $125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

36 1650

N P 0-3-446 8600 M 0274 339 829 E [email protected] W cartridgeworld.co.nz franchise.co.nz – search: Cartridge

Cash Converters Retail P.O.A. World leaders in the retailing of quality second-hand goods. Franchises available New Zealand wide.

13 Y P 0-9-414 1960 franchise.co.nz – search: Converters

Ceiling Master Home & Commercial

$62,500 Specialist cleaning system designed for ceilings, walls and exterior house washing. 3 3

N P 0-3-365 5111 franchise.co.nz – search: Ceiling

Central Landscape & Garden SuppliesPaul Brinkman

58 Home & Building

$200,000 Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Y P 0-9-273 5352 M 0275 764 507 E [email protected] W centrallandscapes.co.nz franchise.co.nz – search: Landscapes

B-C

Looking for a business opportunity but don’t know where to start?1 Choose by IndustryWe have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at franchise.co.nz.

2 Choose by InvestmentThe ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

3 Choose by TypeThe description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz - use the search word in the right hand column to find it easily.

Please NoteEach listing contains information as supplied by that particular entity. However, you should confirm the accuracy of the information in each particular case. The FANZ column advises you which are members of the Franchise Association of New Zealand. You are advised to confirm the membership status of any entity. Neither the sponsors of this Directory nor the publisher accept liability for any omissions or errors.

Are you seeing this opportunity as CLEARLY as you should?

Financial peace of mind starts here0800 555 8020www.franchiseaccountants.co.nz/[email protected] PAGE 99



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Civic Video Retail $150,000 Home entertainment stores specialising in the rental and sale of DVDs and games. 56 300

N P 0-9-523 6322 franchise.co.nz – search: Civic

Cleancorp Rose Dunn

Home & Commercial

$25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Y P 0-9-304 0599 M 021 507 293 E [email protected] W cleancorp.co.nz franchise.co.nz – search: Cleancorp

Clean PlanetTony Pattison


P.O.A. Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

100 100

Y P 0-9-622 0828 M 021 244 1709 E [email protected] W cleanplanet.co.nz franchise.co.nz – search: Planet

Cleantastic Commercial Cleaning


$13,800 A business of your own with a guaranteed income and lifestyle opportunities. 280 1000

Y P 0-6-843 3320 franchise.co.nz – search: Cleantastic

Club Physical Health & Fitness

$200,000 Club Physical is a health club. Our vision is to become New Zealand’s first choice in wellness. 14 14

N P 0-9-417 0071 franchise.co.nz – search: Physical

Cobb & Co Food & Beverage

$200,000 The iconic kiwi family restaurant operating successfully throughout New Zealand since 1970. 8 8

N P 0204 1007 007 franchise.co.nz – search: Cobb

Coffee Culture Food & Beverage

$350,000+ Creating luxurious environments for our guests to enjoy the finest espresso coffee since 1996. 14 17

Y P 0-3-377 2605 franchise.co.nz – search: Culture

ColorGlo International Auto Services

$47,000 Colour restoration and repair of leather, vinyl, plastic, cloth, carpet. 4 315

N P 0-9-524 6214 franchise.co.nz – search: Color Glo

ColourplusVictoria Burnette David Ryan

31 Retail $200,000+ Style your future with a Colourplus franchise. We specialise in print, wallpaper, curtains, blinds, decorating accessories and giftware. A wonderful opportunity for someone with a passion for decorating and design.

29 29

Y P 0-9-818 9215 E: [email protected] W colourplus.co.nz franchise.co.nz – search: Colourplus

Columbus CoffeePeter Webster

21 Food & Beverage

$250,000- $350,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Food and Beverage Franchise System of the Year and Supreme Franchise System of the Year 2009/10 and 2010/11. Suit owners with passion for coffee, food and the value of customer relationships.

58 58

Y P 0-9-520 1044 M 021 883 852 E [email protected] W columbuscoffee.co.nz franchise.co.nz – search: Columbus

Complete First Aid Supplies


$55,000 Market leader in supply of first aid kits to businesses. Seeking self-motivated people. 4 4

Y P 0-9-827 7726 franchise.co.nz – search: First Aid

Computer TroubleshootersDennis Jones

Computer $27,500 On-site and remote ITC support through to total managed services, targeting small to medium businesses and SOHO. Operating in over twenty-five countries. National brand, full training and support. Ideal for those with corporate backgrounds and management skills or technician/IT specialists able to work hands-on.

28 500

N P 0800 728 768 P 0800PCTROUBLE E [email protected] W comptroub.co.nz franchise.co.nz – search: Troubleshooters

ContoursGrant Archibald

Health & Fitness

$95,000 Contours is a nationwide chain of health and fitness clubs exclusively for women. 10 10

Y P 0-9-577 4223 M 021 662 239 E [email protected] W contours.co.nz franchise.co.nz – search: Contours

Cookie Time Food & Beverage

$65,000 + Distribution of snack products to retailers & other on-sellers. 42 44

N P 0-3-349 6161 franchise.co.nz – search: Cookie

Cookright Kitchen ServicesRobyn Broughton

60 Food & Beverage

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Y P 0800 804 104 E [email protected] W cookright.co.nz franchise.co.nz – search: Cookright

Cooltime Home & Building

$30,000 Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. 7 7

Y M 0275 973 737 franchise.co.nz – search: Cooltime

Coresteel Buildings Home & Building

$75,000 Specialises in the design and construction of rural, commercial and industrial buildings. 22 22

N P 0-9-438 1562 franchise.co.nz – search: Coresteel

Corporate CabsGary Bennett


$35,000+ Corporate Cabs is proud to be New Zealand’s premier cab operator with a fleet of cabs in Auckland, Wellington, Christchurch, Dunedin and Queenstown. Our brand is built on the professionalism of our franchise owners and we invite you to consider joining our fleet.

400 400

N P 0-9-632 0600 E [email protected] W jointhefleet.co.nz franchise.co.nz – search: Cabs

CrestCleanGrant McLauchlan


$10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

435 435

Y P 0800 273 780 E [email protected] W crest.co.nz franchise.co.nz – search: Crest

Crewcut Home Services

$8,800 + equip

Quality home service franchise providing property maintenance requirements to the domestic market.

260 260

Y P 0-9-481 0004 franchise.co.nz – search: Crewcut

Crust Gourmet PizzaDavid Bernard

10 Food & Beverage

$300,000 Crust Gourmet Pizza is ideally suited to today’s fast-paced lifestyle, providing excellence in service and high-quality product to customers. Seeking business-minded people with financial management experience, committed, willing to take advice and direction to achieve results. Need to be entrepreneurial with an appetite for success.

2 134

N P 0-9-377 7615 M 021 331 243 E [email protected] W crustpizza.co.nz franchise.co.nz – search: Crust

CutshopSimon Morton

Home & Building

$800,000 Cutting, edging and drilling of sheet materials for the DIY, cabinet making and commercial shop fitting industry. Cut to any shape or size. Seeking experienced individual prepared to employ and manage a production and marketing team to achieve above average return on investment.

1 1

Y P 0-9-527 2856 M 021 974 625 E [email protected] W cutshop.co franchise.co.nz – search: Cutshop

Deck & Fence ProJoe Hesmondhalgh

79 Home Services

$24,950 Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: Deck

Dollar Value Retail $160,000 Retail stores providing great product and service value to all customers. 4 4

N M 029 289 6149 franchise.co.nz – search: Dollar

Domino’s Pizza Food & Beverage

$350,000 Specialist quick service pizza franchise. Over 1 million pizzas a day worldwide. 77 8600

N P: 0061 7 3633 3333 franchise.co.nz – search: Domino’s

Donut KingCraig Watson

Food & Beverage

$250,000- $330,000

Donut King is a speciality donut and coffee chain which has been growing steadily in Australia since 1981. Now available in NZ. Full training and support given. Seeking self-motivated, energetic, positive people with good communication skills. Estimated turnkey price, depending on size and location.

3 350

N P 0061 4 1836 0392 E [email protected] W donutking.com.au franchise.co.nz – search: Donut King

Dream DoorsDerek Lilly

40 Home & Building

$43,000 + Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 35+

Y P 0-3-443 5133 E [email protected] W dreamdoors.co.nz franchise.co.nz – search: Dream

Driving Miss Daisy Home Services

$20,000 Driving Miss Daisy is a safe, friendly and reliable companion driving service. 55 57

Y P 0800 948 432 franchise.co.nz – search: Daisy

EcomistNicholas Schnell

84 Home & Commercial

$30,000 A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

19 30

N P 0-7-345 1226 M 027 543 2627 E [email protected] W ecomistsystems.com franchise.co.nz – search: Ecomist

EmbroidMeGrant Archibald


$95,000 World’s largest embroidery, screen printing and promotional products franchise. One stop shop for business needs. Highly visible retail stores, modern showrooms, latest embroidery technology. Operating since 2006. No experience required but good communication skills are essential. Financial assistance possible.

8 350

Y P 0-9-577 4223 M 021 662 239 E [email protected] W embroidme.co.nz franchise.co.nz – search: EmbroidMe

Westpac New Zealand Limited

Getting started?If you’re just starting in franchising, talk to someone who isn’t.



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Esquires Coffee HousesDavid Bernard

Food & Beverage

$350,000- $450,000

Award-winning international café brand offering 100% Fair Trade coffee in stylish comfortable surroundings. NZ’s fastest-growing café franchise. Twice winners of NZ’s Franchise System of the Year Award for the Food & Beverage category (2005 & 2006). Estimated turnkey price, depending on size and location.

42 100+

N P 0-9-973 4821 M 021 331 243 E [email protected] W esquirescoffee.co.nz franchise.co.nz – search: Esquires

Exceed Home Network

Home & Building

$25,000 - $50,000

Exceed Home Network provide home delivered services for home and property owners. 27 27

Y P 0800 25 27 36 franchise.co.nz – search: Exceed

Expense Reduction AnalystsDenis Stevens


$79,500 World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings -no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

N P 0-4-566 6615 M 0274 487 089 E [email protected] W expensereduction.com franchise.co.nz – search: Expense

Fastway Couriers 36, 37


$20,000 + Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Y P 0-6 833 6333 E [email protected] W fastway.co.nz franchise.co.nz – search: Fastway

Fifo Capital Financial Services

$39,500 + Invoice discounting and factoring services designed to assist clients’ cashflow needs. 12 16

Y P 0-9-447 1999 franchise.co.nz – search: Fifo

Fix It Building Services

Home & Building

$5,000 + New Zealand’s only nationwide trade-based building repair and renovation franchise. 11 11

Y P 0-9-566 0297 franchise.co.nz – search: Fix It

FMK Keratin Hair Straightening SalonSteve Nichols

76 Health & Beauty

$120,000- $150,000

FMK Keratin Hair Straightening Salon are offering you a fantastic opportunity to own your own FMK salon. You don’t have to be a hairdresser. It’s easier than you think and we will provide full training. Seeking people with a passion for great customer service.

New New

N M 021 933 322 E [email protected] W fmk.co.nz franchise.co.nz – search: FMK

Footloose Retail $160,000 New Zealand’s largest franchised ladies fashion footwear group. Ideal for motivated owner-operator.

22 22

N P 0-9-298 5228 franchise.co.nz – search: Footloose

Freedom Companion Driving ServicesRichard Bright

28 Home Services

$24,900 Freedom Companion Driving Services provide a highly personalised companion driving service for those who can’t drive themselves. Based on award-winning systems with great ongoing support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

12 12

Y P 0800 956 956 E [email protected] W freedomdrivers.co.nz franchise.co.nz – search: Freedom Driving

fridgefreezericebox Retail $150,000 Affordable on-trend street-wear in cool, individual, retail outlets. Benefit from our buying power. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Fridge

Fritz’s Wieners Food & Beverage

$40,000 Fritz’s Wieners offer award-winning German bratwurst sausages with a variety of condiments. 6 6

N P 0800 437 489 franchise.co.nz – search: Fritz’s

Frontrunner Retail $160,000- $250,000

Well-established retailer of technical sports and athletic footwear, clothing and accessories. 9 9

N P 0-3-348 4768 franchise.co.nz – search: Frontrunner

Furniture Court Retail $250,000 Specialist furniture retailer in lounge, dining, bedroom, occasional and accessories. 20 20

N P 0-9-277 5465 franchise.co.nz – search: Furniture

Generation Homes Home & Building

P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. 14 14

N M 0274 908 399 franchise.co.nz – search: generation

Giggle TVJazz Kiihfuss


$140,000- $300,000

New Zealand’s largest digital signage network which uses a unique formula to entertain viewers and promote small business. Seeking forward-thinking, self-driven, focused people with pizzazz who want a business with lifestyle and repetitive income.

8 8

N P 0-6-355 3480 M 027 603 9991 E [email protected] W giggletv.co.nz franchise.co.nz – search: Giggle

Gloria Jean’s Coffees Food & Beverage

$300,000 Gourmet speciality coffee franchise. Seeking people passionate about coffee. 25 925

N P 0-9-520 6477 franchise.co.nz – search: Gloria

Golden Nuts Food & Beverage

$70,000 - $100,000

“The best nut roasting retail kiosk in the world” state-of-the-art design kiosk. 6 6

N P 0-9-622 0333 franchise.co.nz – search: Golden

Green Acres Franchise GroupMitchell Cooper

64 Home Services

$24,000 Green Acres, the largest and most successful home services group in New Zealand, started in 1991 and is still growing. Franchises available: home cleaning, commercial cleaning, lawn & garden care, car valet, pool valet or home maintenance services with Hire a Hubby, our sister company.

550 550

Y P 0800 692 643 E [email protected] W greenacres.co.nz franchise.co.nz – search: Green Acres

GroutProJoe Hesmondhalgh

27 Home & Building

$10,000+ GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group. Just $10,000 deposit with the balance paid over 5 years.

42 75

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: GroutPro

Guthrie Bowron Retail $250,000- $300,000

Decorating specialists retailing paint, wallpaper, accessories, floor coverings, custom-made curtains, and blinds.

44 44

Y P 0-9-306 1040 franchise.co.nz – search: Guthrie

Habitual Fix Food & Beverage

$150,000 New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies. 10 10

N M 021 428 970 franchise.co.nz – search: Habitual

Hardy’s Health Stores Health & Beauty

$300,000 New Zealand’s premium group of retail natural health stores. 31 31

Y P 0-7-838 3274 franchise.co.nz – search: Hardy’s

Harrisons Carpet OneMike Simpson

Home & Building

$80,000 Unique opportunity to purchase one of New Zealand’s best franchise systems, earn a high income and build an extremely saleable business of significant value. If you are outgoing, motivated, enjoy selling and results-focused, contact us for more information. Flooring experience not needed.

46 1800

Y P 021 283 8040 E [email protected] W carpetone.co.nz franchise.co.nz – search: Carpet

Harvey World Travel Retail $100,000 High profile award-winning retail travel agency. 54 350+

N P 0-9-307 1860 franchise.co.nz – search: Harvey

Healthy AirMarcus Wyatt

Home Services

$30,000+ Healthy Air is the recognised leader in the heat pump service, cleaning and sanitising industry. We are offering new franchisee owners an income guarantee of $4,000+ pm for the first 6 months to convey our confidence in our operating model. Full training provided.

New New

N P 0-3-352 6986 M 021 998 511 E [email protected] W healthyair.co.nz franchise.co.nz – search: Healthy Air

Hell Ben Cumming

Food & Beverage

$200,000 A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

N M 027 364 2431 E [email protected] W hellpizza.co.nz franchise.co.nz – search: Hell

Hire A HubbyMitchell Cooper

64 Home & Building

$32,000 New Zealand’s first choice for professional home maintenance, building and renovation services. Hire a Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Y P 0-9-845 2640 E [email protected] W hireahubby.co.nz franchise.co.nz – search: Hubby

Hog’s Breath Café Food & Beverage

$750,000 Opportunity to own and operate a licensed family restaurant with a very successful brand. 2 82

Y P 0800 HOGSTER franchise.co.nz – search: Hogs

Home Instead Senior Care

Home Services

$155,000 Provides caregiving support to seniors and their families at home. No experience required. 4 900+

N P 0800 694 472 franchise.co.nz – search: Home Instead

HRV VentilationRobert Bell

Home & Building

$350,000 Become part of the change at HRV. Certified HRV ventilation franchise opportunities available. You must be a hands-on operator with willingness for direct sales and in-home selling. With a first class brand and market leading products, this opportunity is one not to be missed.

20 23

N P 0800 HRV 123 M 027 239 2750 E [email protected] W hrv.co.nz franchise.co.nz – search: HRV Ventilation

HRV Water Home & Building

$25,000 HRV is one of New Zealand’s most recognisable brands. 19 20

N P 0-9-826-3771 franchise.co.nz – search: HRV Water

Humitech Business & Commercial

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12

N P 0800 486 434 franchise.co.nz – search: Humitech

Illy EspressoBar Food & Beverage

$180,000 Illy EspressoBar is the latest in exciting café opportunities. Full training provided. 2 2

N M 021 707 758 franchise.co.nz – search: Illy

Insultech Group Home & Building

$80,000 - $125,000

Supply, install & advise on full range of insulation materials for new & existing properties. 5 5

N P 0-9-263 9770 franchise.co.nz – search: Insultech

Issimo Retail $150,000 Issimo is the fashion shoe franchise where exclusive doesn’t mean expensive. A destination store.

2 2

N P 0-3-348 4768 franchise.co.nz – search: Issimo

Jamaica BlueClynton Hartung

Food & Beverage

$370,000 Grow from strength to strength with your very own Jamaica Blue franchise. Proven systems. Our world-class training facility and commitment to field support will guide you every step of the way. Opportunities available throughout New Zealand - check these out on our website.

6 134

Y P 0-9-377 1901 M 021 366 385 E [email protected] W muffinbreak.co.nz franchise.co.nz – search: Jamaica

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Jani-King Business & Commercial

$22,200+ World’s number one commercial cleaning franchise company. Full support for franchisees. 300 13K+

Y P 0-9-441 9996 franchise.co.nz – search: Jani

Jellybeans Music Leisure & Education

$25,000 Jellybeans Music provides curriculum based music programmes for schools. New 30+

Y P 0800 754 372 franchise.co.nz – search: Jellybeans

Jesters PiesGrant Rawlinson

Food & Beverage

$220,000 Award-winning gourmet pie franchise. An extensive range of quality pies and associated products freshly baked on premises daily. Iconic Kiwi business. Easy business model to operate. Loads of external revenue opportunities for franchisees who want to be business owners not shopkeepers.

18 50+

Y P 0-9-442 4680 M 021 274 4050 E [email protected] W jesters-pies.co.nz franchise.co.nz – search: Jesters

Jim’s Mowing Home Services

$15,000 Jim’s are the largest lawnmowing franchise in the world. Master franchises available all services.

282 2015

Y P 0-9-522 2265 franchise.co.nz – search: Jim’s Mowing

Jim’s Test & Tag Business & Commercial

$75,000+ vehicle

NZ’s number one choice for mobile electrical testing and tagging of in-service equipment. 20+ 120+

Y P 0800 454 654 franchise.co.nz – search: Jim’s Test

Jim’s Trees & Stump Removal

Home Services

$55,000+ Progressive and professional services – pruning, removal and climbing. Highest standards of training.

3 40

N P 0-6-843 2848 franchise.co.nz – search: Jim’s Trees

Jumping Beans International

Leisure & Education

$40,000 - $45,000

Leading edge, fun physical skills programme for children 0 to 6. 6 7

N P 0-9-475 9204 franchise.co.nz – search: Jumping

Just CabinsFenton Peterken

Home & Building

$185,000 Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

42 42

Y M 021 716 776 E [email protected] W justcabins.co.nz franchise.co.nz – search: Cabins

Just Cuts Health & Beauty

$100,000- $200,000

Just Cuts franchise. You don’t need to be a hairdresser to join. 24 174

N M 027 277 7071 franchise.co.nz – search: Justcuts

Just Loans Financial Services

$100,000+ Just Loans is a finance company providing personal loans. Turnkey money-lending system. 5 5

N P 0800 333 455 franchise.co.nz – search: Just-loans

Kelly SportsPaul Jamieson

70 Leisure & Education

$25,000 Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

27 58

N P 0-9-427 9377 M 021 409 241 E [email protected] W kellysports.co.nz franchise.co.nz – search: Kelly

Kinetic Electrical Home & Building

P.O.A. Electricians, electrical contractors – become more successful as part of the Kinetic team. 9 9

Y M 0274 852 010 franchise.co.nz – search: Kinetic

Kitchen StudioDianne McAteer

Home & Building

$150,000+ Kitchen Studio is New Zealand’s best-known kitchen design and installation specialist. Kitchen Studio has established an enviable pedigree in the market over 30 years by providing customers with seamless solutions from design through to installation and after-sales service.

16 16

Y P 0-3-964 4580 M 029 915 4550 E [email protected] W kitchenstudio.co.nz franchise.co.nz – search: Kitchen Studio

KiwiHost Business & Commercial

$50,000 Turn your B2B sales skills into profit with an iconic brand. 18 18

Y P 0-3-343 5007 franchise.co.nz – search: KiwiHost

Kiwikrane Leisure $50,000 + Kiwikrane is a national franchise. Franchisees own and operate amusement machine routes. 51 163

Y M 021 410 009 franchise.co.nz – search: Kiwikrane

KiwiYo Food & Beverage

$150,000- $600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector. 3 5

N P 021 339 644 franchise.co.nz – search: Kiwiyo

Kwik Kerb Home & Building

P.O.A. Market leaders in domestic and commercial continuous concrete kerbing. 42 800

N P 0800 865 945 franchise.co.nz – search: Kwik Kerb

Landmark Homes Home & Building

$50,000 A growing building franchise with a well-established brand offering stylish designs. 10 10

Y P 0-7-578 2295 franchise.co.nz – search: Landmark

Laser ElectricalJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists electrical contracting companies become more successful. Become part of NZ’s largest electrical contracting network. Unique model suits existing successful electrical contracting business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

56 131

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserelectrical.co.nz franchise.co.nz – search: Laser

Laser PlumbingJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists plumbing contracting companies become more successful. Become part of NZ’s largest and fastest growing plumbing contracting network. Unique model suits existing successful plumbing, gasfitting, roofing and drainlaying business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

36 69

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserplumbing.co.nz franchise.co.nz – search: Laser

Latitude HomesMarc Hunter

12 Home & Building

$50,000-$150,000

If you are looking for a business opportunity that puts you in control of your future with proven financial rewards, contact us. Our company is expanding and is experiencing consistent growth. We have opportunities for the right people and there is no time better than in the current house building cycle.

5 5

N P 0-9-238 7661 M 021 614 369 E [email protected] W latitudehomes.co.nz franchise.co.nz – search: Latitude

LawnFix Home Services

$85,000 Lawn care – everything except mowing them. We are the qualified pros. 2 2

N P 0-7-548 0008 franchise.co.nz – search: LawnFix

Leadership Management


$75,000 LMA licensees deliver a process that provides skill and competency development. 6 44+

N P 0800 333 270 franchise.co.nz – search: LMA

Lifetime Distributors Business & Commercial

$20,000 Display marketing company that delivers the convenience of shopping in the workplace. 23 150+

N P 0-9-574 6695 franchise.co.nz – search: Lifetime

Lime Juice Bar Food & Beverage

$25,000 Mobile juice and smoothie bar. Easy to operate business in healthy food sector. 1 1

Y M 027 222 7487 franchise.co.nz – search: Lime

Liquorland Retail $250,000+ Specialist retailer of liquor and associated products. A member of FlyBuys nationally. 75 75

N P 0-9-621 0875 franchise.co.nz – search: Liquorland

Little Dribblers Leisure & Education

$12,500 An easily run part- or full-time business. Kids football for ages 1 – 7 years. 7 7

N P 0-4-586 6006 franchise.co.nz – search: Dribblers

Little Kickers Leisure & Education

$8,000+ Fun football (soccer) training for children aged 18 months – 7 years. 4 120+

N P 0-9-815 8607 franchise.co.nz – search: Kickers

LJS Seafood Restaurants

Food & Beverage

$190,000- $230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

N P 0-9-530 8090 franchise.co.nz – search: LJS Seafood

Lollipop’s Playland & Café

Leisure $400,000- $450,000

New Zealand’s most progressive childrens’ indoor playland. Offering unlimited parent supervised play.

6 23

Y P 0-3 322 4549 franchise.co.nz – search: Lollipop’s

Lone Star Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept. 26 26

N P 0-3-374 3208 franchise.co.nz – search: Lone Star

LovenRichard Lailey

52 Home Services

$25,000 The Loven franchise offers eco-friendly oven, BBQ and range hood cleaning to the domestic and commercial sectors. Due to overwhelming success in the Auckland region we are now actively seeking franchisees nationwide. No experience necessary. Full training and ongoing support.

3 3

Y P 0-9-296 5322 M 021 904 882 E [email protected] W loven.co.nz franchise.co.nz – search: Loven

Lush Lashes Health & Beauty

$12,500 NZ specialist in eyelash extensions since 2008. Home-based or salon. 14 14

N P 0800 Lush Lashes franchise.co.nz – search: Lush

Mad Butcher Food & Beverage

$350,000- $450,000

One of New Zealand’s best-known home grown franchises, trading since 1971. 36 38

N P 0-9-531 5910 franchise.co.nz – search: Butcher

MathZwiseKathy Redwood

Leisure & Education

$25,000+ Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

8 8

Y P 0800 120 965 E [email protected] W mathzwise.co.nz franchise.co.nz – search: MathZwise

McDonald’s Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry. 150 N P 0-9-539 4300 franchise.co.nz – search: McDonald’s

Mediterranean Food Warehouse

Food & Beverage

$250,000- $380,000

Specialist Mediterranean food store and wood-fired pizzeria and café. 3 3

Y P 0-4-939 8100 franchise.co.nz – search: Mediterranean


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Meticulous Home Services

Home Services

$13,000 New Zealand’s premier home services franchise offering a range of professional services. 35 35

Y P 0-9-449 2004 franchise.co.nz – search: Meticulous

Mexicali FreshCindy Buell

40 Food & Beverage

$375,000+ Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turnkey restaurants.

10 10

Y P 0800 EAT MEX M 021 750 070 E [email protected] W mexicalifresh.co.nz franchise.co.nz – search: Mexicali

Midas Car Care Auto Services

P.O.A. New Zealand’s premier specialist automotive servicing franchise. 26 3000

N P 0-9-415 0234 franchise.co.nz – search: Midas

Mike Pero Mortgages Financial Services

$50,000 Mortgage broker service representing major lending organisations. 42 42

Y P 027 255 7090 franchise.co.nz – search: Mike Pero

Mini Tankers Business & Commercial

$75,000 - $150,000

On-site diesel refuelling service. 19 124

Y P 0-9-622 2671 franchise.co.nz – search: Mini

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 - $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

N P 0800 803 737 franchise.co.nz – search: Mobile Hand

Mr FencerMatt Robb

Home & Building

$80,000 Award-winning franchise system. Strong branding. Excellent buying privileges on many tested products. Great quoting, invoicing, and file storage system. Loads of forward work. Friendly team environment. Seeking people with the following attributes; good people skills, sales oriented, willing to employ, motivated, attention to detail.

3 3

Y P 0800 673 362 M 0274 713 404 E [email protected] W mrfencer.co.nz franchise.co.nz – search: Mr Fencer

Mr Plumber Home & Building

$35,000 Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

N P 0800 677 586 franchise.co.nz – search: Mr Plumber

Mr Rental Home & Building

$600,000+ Mr Rental can train passionate, enthusiastic, people with the drive to be successful. 17 89

Y P 0-9-950 4145 franchise.co.nz – search: Mr Rental

Mr Whippy Food & Beverage

$120,000 One of New Zealand’s oldest and established franchises is seeking new franchisees. 50 50

N P 021 333 333 franchise.co.nz – search: Mr Whippy

Mr Woo SushiAdam Parore

39, 70

Food & Beverage

$69,000 New Zealand’s first mobile sushi franchise. Mr Woo is your chance to get ahead and control your lifestyle. Full training and support, low overheads, great margins. Franchises available throughout the upper North Island. Finance available.

2 2

N M 021 781 250 E [email protected] W mrwoosushi.co.nz franchise.co.nz – search: Mr Woo

Muffin BreakClynton Hartung

45 Food & Beverage

$340,000 Grow from strength to strength with your very own Muffin Break franchise. Proven systems, our world-class training facility and commitment to field support will guide you every step of the way. Opportunities available throughout New Zealand - check these out on our website.

39 284

Y P 0-9-377 1901 M 021 366 385 E [email protected] W muffinbreak.co.nz franchise.co.nz – search: Muffin

Muzz BuzzDavid Abetz

46 Food & Beverage

$270,000 Muzz Buzz is a drive thru-outlet serving quick, convenient, sensational coffee. We have a proven business model, designed to be simple and fun for owner-operators. Offering a turnkey operation with full training and business back up, excellent ROI.

2 56

N P 0-9-359 9068 M 021 112 7092 E [email protected] W muzzbuzz.co.nz franchise.co.nz – search: Muzz

Navigation HomesAaron Hall

24, 25

Home & Building

$75,000 - $175,000

Navigation Homes are offering an opportunity to own and drive a profitable house building franchise. Proven management system, support and the best national supply prices. Extensive range of designs to offer customers. Get off the tools and build an asset for yourself.

11 11

N P 0-9-294 6135 M 021 477 506 E [email protected] W navigationhomes.co.nz franchise.co.nz – search: Navigation Homes

New York Deli Food & Beverage

$250,000 New York Deli is a themed sandwich bar that uses wholesome ingredients. 2 2

N M 021 707 758 franchise.co.nz – search: New York

New Zealand Home Loans

Financial Services

$10,000 - $100,000

Seeking confident self-starters with sales expertise and excellent communications skills. 52 52

N P 0-7-839 0998 franchise.co.nz – search: Home Loans

New Zealand Letting AgentsVirginia Breitmeyer


$12,500 Property management services with full training and support for your business success. Well-established company providing on-going revenue in a thriving industry. Attributes required; excellent time management, passionate about property and business growth, experience in sales or business, good judgement and ability to think on your feet.

5 5

N P 0800 103 203 E [email protected] W nzletting.co.nz franchise.co.nz – search: Letting

New Zealand Natural Ice Cream

Food & Beverage

$250,000 International ice cream parlour brand operating in 20 countries. 13 500+

Y P 0-9-274 6168 franchise.co.nz – search: New Zealand Natural

Night ’n Day Foodstores

Retail $300,000+ Night ‘n Day are the NZ grocery store market leaders. Seeking energetic operators. 45 45

Y P 0-3-471 7660 franchise.co.nz – search: Night’n

NumberWorks’n Words

Education $50,000 Specialist maths and English tuition company, fun learning experience, instruction from specialist tutors.

23 54

Y P 0-9-522 0800 franchise.co.nz – search: Number

NZ Floor Sanding Co Home & Building

$95,000 inc. vehicle

Specialists in sanding and coating of timber floors. Supply and lay new timber floors. 7 7

N P 0800 272 888 franchise.co.nz – search: NZ Floor

Office Products Depot


P.O.A. NZ’s leading independent business-to-business supplier of stationery supplies since 1989. 39 74

N P 0-9-915 4544 franchise.co.nz – search: Office Products

Oil Changers Auto Services

$150,000- $250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

N P 0-3-343 6080 franchise.co.nz – search: Oil

Oporto New ZealandJohn Hyde

30 Food & Beverage

$350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Y P 0-9-538 0006 M 021 301 648 E [email protected] W oporto.co.nz franchise.co.nz – search: Oporto

Pack & Send New ZealandMatthew Everest

53 Retail $210,000 Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Y P 0-3-982 7252 M 021 799 783 E [email protected] W packsend.co.nz franchise.co.nz – search: Pack Send

Palazzo Kitchens & Appliances

Home & Building

$200,000 Palazzo are the largest retailer of German kitchens. Seeking entrepreneurial people. 5 5

N P 0-3-365 0751 franchise.co.nz - Palazzo

Paleo CaféJai Hobbs

13 Food & Beverage

$500,000 Paleo Café is looking for a passionate partner to bring Paleo Café to New Zealand. This exciting opportunity for a master franchisee is perfect for the health conscious person who wants to make their passion their profession.

New 16

N P 0061 7 4225 5388 M 0061 409 764 662 E info@paleo-cafe/com.au W paleo-cafe.com.au franchise.co.nz – search: Paleo Cafe

PalmersMurray Belcher

54 Retail $350,000 New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Palmers PlanetMurray Belcher

54 Retail $1m Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

2 2

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Paper Plus Retail $400,000 The Paper Plus Group is New Zealand’s largest franchised book and stationery retailer. 110 110

Y P 0-9-261 0871 franchise.co.nz – search: Paper

Para RubberVaughan Moss

Retail $150,000- $250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination.

9 9

Y P 0-9-532 8794 M 021 921 976 E [email protected] W pararubber.co.nz franchise.co.nz – search: Para


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Experienced hand?We’ve had franchise specialists longer than most NZ franchisees have been in business.


Paramount ServicesPaul Brown Bill Wu


$30,000 General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Y P 0-9-376 7850 M 027 543 0233 E [email protected] W service-is-paramount.co.nz franchise.co.nz – search: Paramount

Pegasus Rental Cars Leisure Transport

P.O.A. Pegasus Rental Cars offers the best value for money car hire in New Zealand. 24 24

N P 0-9-378 7940 franchise.co.nz – search: Pegasus

Pie FaceJulian Field

80 Food & Beverage

$250,000 Bakery café concept. Premium gourmet pies baked fresh daily with funny faces on them. Premium coffee and other bakery products. Easy business model. Strong support and training provided. Franchise system growing fast globally. Motivated, hard-working franchisees needed.

3 80+

N M 021 281 7536 E [email protected] W pieface.co.nz franchise.co.nz – search: Pie Face

Pit StopLes Seiler

43 Auto Services

$100,000+ New Zealand’s leading automotive repair franchise. Specialising in vehicle servicing, brakes, exhaust, suspension and tyres. Well-recognised brand, established over 30 years ago. Full franchisor training and support. We’re looking for owner-operators with automotive repair experience (essential), great communicators with a fantastic customer service ethic.

49 49

Y P 0-9-634 3666 M 027 222 7487 E [email protected] W pitstop.co.nz franchise.co.nz – search: Pit Stop

Pizza Hut Food & Beverage

P.O.A. Established pizza chain with occasional resale opportunities available. 84 N P 0-9-525 8700 franchise.co.nz – search: Pizza Hut

Plumb’In Home & Building

$215,000- $260,000

Plumb’In is the largest bathroom specialist bulk retail franchise in New Zealand. 6 6

Y P 0-9-448 0280 franchise.co.nz – search: Plumb

Poolwerx CorporationVanessa Jones

67 Home Services

$86,800+ Poolwerx, Australia’s largest pool and spa maintenance network, is a proven business opportunity with over 300 territories, 80 retail stores and 230 mobile vans. Already an award-winner in NZ, Poolwerx demonstrates the strong business model that is available to the NZ franchise market.

2 250+

Y P 0800 888 031…M 0061 417 515 952 E [email protected] W poolwerx.co.nz franchise.co.nz – search: PoolWerx

PostShop KiwibankKayleen Smith

Retail P.O.A. One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+ Y P 0-9-336 8284 E [email protected] W nzpost.co.nz franchise.co.nz – search: Postshop

Prep & Paint ProJoe Hesmondhaigh

27 Home & Building

$14,990+ Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Y P 0-7-552 5311 M 027 4108 940 E [email protected] W prepandpaintpro.co.nz franchise.co.nz – search: Paint Pro

Property InDepth Home & Building

$45,000 Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

N M 021 477 673 franchise.co.nz – search: Property

Provender NZPhilip Horrocks

Food & Beverage

$125,000-$240,000

NZ’s largest vending franchise provides snacks, drinks, coffee and tea directly to the workplace, offering a range of NZ’s biggest names and own brand products. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

80+ 80+

N P 0800 661 663 / 0-9-525 2767 E [email protected] W provender.co.nz franchise.co.nz – search: Provender

Provista Balustrade Systems

Home & Building

$25,000 Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

N M 0275 961 264 franchise.co.nz – search: Provista

Quest Serviced Apartments


$150,000- $600,000

Serviced apartment accommodation facilities. Operating in New Zealand since 1997. 33 150

Y P 0-9-366 9680 franchise.co.nz – search: Quest

Quinovic Property Management


$140,000 + NZ’s preferred national residential property management service since 1988. 28 28

Y P 0-4-801 7880 franchise.co.nz – search: Quinovic

Rainaway Spouting on the Spot

Home & Building

$45,000 Proven award-winning continuous spouting company selling to commercial and residential clients.

10 10

Y P 0-9-265 2147 franchise.co.nz – search: Rainaway

Raincatcher Systems Home & Building

$20,000 - $60,000

Triple filter system. Sales, installation & servicing. Suitable as add-on or stand-alone business. 3 3

N P 0800 724 622 franchise.co.nz – search: Raincatcher

Rapid LawnPeter Harvey

47 Home & Building

$45,000+ Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

Y M 021 365 296 E [email protected] W rapidlawn.co.nz franchise.co.nz – search: Rapid

Realsure The House Inspectors

Home & Building

$65,000 Respected, strongly branded business providing trusted property reports for buyers and sellers. 5 5

N P 0508 732 578 franchise.co.nz – search: Realsure

realtyRETURNS The Property Improvers

Home & Building

$55,000+ Renovation agency specialising in arranging and managing residential renovation projects. 3 3

N P 0-9 213 7993 franchise.co.nz – search: RealtyReturns

Refresh RenovationsJon Bridge

34, 35

Home & Building

$150,000 New Zealand’s leading renovation business. Limited franchise opportunities available throughout New Zealand. Seeking business-minded individuals who want to grow themselves a large profitable business. No building experience necessary.

35 35

Y M 021 454 502 E [email protected] W refreshrenovations.co.nz franchise.co.nz – search: Refresh

RE/MAX New Zealand Other $20,000 Global real estate network. 19 6500

N P 0-9-309 8478 franchise.co.nz – search: Remax

Rent a Dent Rental Vehicles

$100,000 Rent a Dent are one of the largest rental vehicle networks in New Zealand. 24 25

N P 0-9-275 2914 franchise.co.nz – search: Rent Dent

Robert Harris Coffee Roasters Rod De Lisle

58 Food & Beverage

$150,000 min equity

Robert Harris Coffee Roasters is New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Y P 0800 426 333 M 0274 518 435 E [email protected] W robertharriscafe.co.nz franchise.co.nz – search: Robert Harris

Rodney WayneJulie Evans

12 Health & Beauty

$100,000+ We invite you to join this iconic Kiwi brand. Hairdressing experience is not essential, but strong people skills, combined with excellent customer focus and management expertise, are key attributes for a successful Rodney Wayne franchisee.

51+ 51+

Y P 0-9-358 4644…M 027 277 3092 E [email protected] W rodneywayne.co.nz franchise.co.nz – search: Rodney Wayne

Room2rentMatt Whiteman

77 Home & Building

$200,000-$250,000

Room2rent is a mobile cabin rental business which uses a unique chassis system to deliver and level cabins. Semi-passive investment offering great returns. Opportunities available throughout New Zealand. Full training provided.

2 2

N P 0508 222 464 M 0274 422 766 E [email protected] W room2rent.net.nz franchise.co.nz – search: Room2rent

Rugbytots NZAnnalie Marks

Leisure & Education

$7,500 Seeking active and passionate people to run their own Rugbytots franchise, NZ’s first rugby-specific play programme for 2 – 7 year olds. Following the success in Auckland there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

1 50+

N M 021 878 335 E [email protected] W rugbytots.co.nz franchise.co.nz – search: Rugbytots

Saddlery Warehouse Retail $230,000- $460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7

N P 0-9-970 1058 franchise.co.nz – search: Saddlery

SafeTSuppliesPhilip Horrocks


$120,000 Custom-fitted safety supplies retail outlet on wheels. Health & safety is a growth market and this opportunity offers great ROI. Specialist skills not required, but you need to be an excellent communicator. Opportunities in targeted areas nationwide.

New New

N P 0800 955 965 E [email protected] W safet.co.nz franchise.co.nz – search: SafeTSupplies

Select Cleaning Home Services

$13,300 Home cleaning services franchise offering cleaning and lawn mowing businesses. Award winning system.

70+ 70+

Y P 0-9-278 4930 franchise.co.nz – search: Select

Shaky Isles Coffee Co Food & Beverage

$150,000 Shaky Isles Coffee Co. is a versatile café brand seeking savvy multi-site licensees. 4 4

N P 0-9-529 9177 franchise.co.nz – search: Shaky

Shed Boss Home & Building

$95,000 + ShedBoss are suppliers of high quality steel frame buildings. 12 37

N P 0-7-579 1525 franchise.co.nz – search: ShedBoss


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Award-winning SERVICE Award-winning RESULTS



Shingle Inn CaféPatrick Mulcahy

Food & Beverage

$290,000 - $450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand. Join our expanding network of stores to realise your own café business dreams. Cultivated by 77 years of successful retailing, our heritage provides an outstanding foundation for growth.

New 40

N P 0061 7 3399 3000 M 0061 4 649 450 E [email protected] W shingleinn.com franchise.co.nz – search: Shingle

Shoe Clinic Retail $200,000-$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 12 12

N P 0-4-499 4495 franchise.co.nz – search: Shoe Clinic

Sierra CoffeeMurray Belcher

54 Food & Beverage

$120,000- $280,000

Network of premium cafes specialising in gourmet coffee and freshly prepared food. 32 32

N P 0-9-444 4369 E [email protected] W sierracoffee.co.nz franchise.co.nz – search: Sierra

Signature Homes Home & Building

$75,000 + New Zealand’s leading branded custom home builders, established 1983. 19 19

Y P 0-9-415 2468 franchise.co.nz – search: Signature

SimpliFood Retail $150,000 Strongly-branded food retail store franchise. Sells quality food ingredients and specialised products.

6 6

N M 021 997 722 franchise.co.nz – search: SimpliFood

Simply Squeezed Food & Beverage

$80,000 Sell and distribute NZ’s favourite range of chilled juice and beverage products. 40+ 40+

Y M 021 747 643 franchise.co.nz – search: Squeezed

sKidsChris Bartels

65 Leisure & Education

$34,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and enjoy the company of children.

100 100+

Y P 0-9-576 6602 M 021 974 221 E [email protected] W skids.co.nz franchise.co.nz – search: sKids

Small Business AccountingAdam Parore

22, 81


$38,000 A monthly accounting service specifically designed to provide regular support for the self-employed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and / or with sound bookkeeping knowledge, and good communication skills.

44 44

Y P 0-9-378 0934 P 0800 114 SBA E [email protected] W sba.co.nz franchise.co.nz – search: SBA

Smallprint NZIan Peebles

Other $40,000 Work from home business making pure silver jewellery that captures loved ones’ finger, hand and foot prints. Exclusive territory. Seeking self-motivated, business savvy, customer service focused, computer literate people. You should be well-presented with a flair for art/craft and like working with children.

3 140+

N P 0061 1 800 762 557 M 0061 4881 05096 E [email protected] W smallprint.com franchise.co.nz – search: Smallprint

Smith’s Sports Shoes Retail $150,000- $400,000

National sporting footwear retailer, specialising in top brand performance footwear. 14 14

Y M 021 2424 515 franchise.co.nz – search: Smith’s

Snap-on Tools Auto Services

$52,000 + Snap-on Tools franchisees sell the world’s best tools via mobile stores to professional tool users. 14 5000

Y P 0800 SNAP ON franchise.co.nz – search: Snap-on

Snap Printing Business & Commercial

$220,000 + Australasia’s leading and most successful ‘on demand’ printing and copying franchise. 5 180

Y P 0-9-379 0822 franchise.co.nz – search: Snap Print

Spagalimis Italian Pizzeria

Food & Beverage

$250,000 Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

N P 0800 113 113 franchise.co.nz – search: Spagalimis

Speedy SignsGrant Archibald


$95,000 New Zealand’s and the world’s largest signs and graphics franchise. Our full service sign centres use the latest computerised technology to produce high quality custom signage. Operating since 1986. Now in 40 countries. Established locations may be available. No previous experience required. Financial assistance possible.

24 850

Y P 0-9-577 4223 M 021 662 239 E [email protected] W speedysigns.co.nz franchise.co.nz – search: Speedy

Spiderman Home Services

P.O.A. Pest control offering good opportunities to trade within the Spiderman network. 4 4

N P 0-3-455 3793 franchise.co.nz – search: Spiderman

Step into Life Health & Fitness

$34,995 Step into Life are the undisputed leaders in group outdoor personal training. 4 161

N P 0800 134 136 franchise.co.nz – search: Step into Life

Stihl Shop Retail $100,000+ Looking for individuals with good business acumen and great customer service. 61 61

N P 0-9-262 4000 franchise.co.nz – search: Stihl

Stirling Sports Retail $340,000 Established in 1964, Stirling Sports is New Zealand’s most trusted name in sports retail. 43 43

Y M 021 748 144 franchise.co.nz – search: Stirling

Storage Box Retail $100,000 The preferred storage specialists in New Zealand, providing storage solutions to customers. 20 20

N P 0-9-271 1025 franchise.co.nz – search: Storage

Streetwise Coffee Food & Beverage

$110,000 Serving thousands of coffee-loving customers every day from designer coffee outlets. 16 16

Y P 0-6-364 5733 franchise.co.nz – search: Streetwise

Subway Food & Beverage

$200,000 The world’s largest quick service submarine sandwich and salad franchise. 212 32K+

N P: 0-9-415 3091 franchise.co.nz – search: Subway

SumoSalad Food & Beverage

$450,000 The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+

N P: 0061 4 0105 5437 franchise.co.nz – search: SumoSalad

Super Liquor Food & Beverage

$300,000 New Zealand’s largest retail liquor group offering convenience, value and exceptional service. 102 102

Y P 0-9-523 4064 franchise.co.nz – search: Super Liquor

Super ShuttlePeter King

74, 75


$90,000 No stress, no sales to make and no money to chase. Super Shuttle is New Zealand’s No. 1 nationwide airport passenger transport system. Our owner-driver franchisees are ambassadors for New Zealand. Low-risk business, simple to operate. The more you work, the more you make.

120 120

N P 0-9-522 5710 M 021 734 599 E [email protected] W supershuttle.co.nz franchise.co.nz – search: Super Shuttle

Swimart Pool & Spa Services

Retail $175,000 Retail store franchise providing all the needs for pool & spa owners. 4 63

Y P 0800 928 373 franchise.co.nz – search: Swimart

TACA NZ Business & Commercial

$65,000 Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13

N P 0061 3 8727 5000 franchise.co.nz – search: TACA

Take Note Retail $300,000 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 60+ 60+

N P 0-9-261 0871 franchise.co.nz – search: Take Note

Tasman Insulation Home & Building

$30,000 Installation of PinkBatts into new and existing residential properties. 19 19

Y P 0-9-525 9563 franchise.co.nz – search: Tasman Insulation

The 2n’5 FranchiseRebekah Savage

Retail $70,000 The 2n’5 Franchise is a proven retail concept that has successfully run since 1994. We are looking for franchisees who will enjoy both a challenge and working with people on a daily basis.

17 17

N P 0-6-757 2702 E [email protected] W 2dollarshop.co.nz franchise.co.nz – search: 2n’5

The Alternative Board Business & Commercial

$100,000 Seeking franchisees to facilitate peer board meetings and offer executive coaching to business owners.

3 150+

Y P 0-9-446 0963 franchise.co.nz – search: Alternative Board

The Athlete’s Foot Retail $250,000 World’s leading sports footwear retailer. Exclusive fitprint technology and proven training. 9 600+

N P 0-6-875 1479 franchise.co.nz – search: Athlete’s

The Cheesecake ShopDavid Reid

68, 69

Food & Beverage

$200,000 + The Cheesecake Shop was established in 1991 and has developed into a network of 200 cake shops operating across Australia, New Zealand, Poland and the United Kingdom. With The Cheesecake Shop franchise, you don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

16 200

N P 0-9-475 9634 M 021 625 555 E [email protected] W thecheesecakeshop.co.nz franchise.co.nz – search: Cheesecake

The Christmas Heirloom CompanyWendy Whatford

4 Retail $60,000 New Zealand’s favourite Christmas store providing high quality, luxurious Christmas decorations, trees and collectables. Operating since 1986, The Christmas Heirloom Company has become somewhat of a Christmas tradition. A profitable seasonable business for those with a passion for the beauty of Christmas.

11 11

N P 0-7-839 6209 E [email protected] W christmasheirloom.com franchise.co.nz – search: Christmas

The Coffee ClubBrad Jacobs

63 Food & Beverage

$300,000- $450,000

One of NZ’s fastest growing café and restaurant franchises, with a comprehensive menu and relaxed dining experience. Proven track record with further expansion planned. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

52 330+

Y P 0-9-304 0008 M 027 526 3333 E [email protected] W thecoffeeclub.co.nz franchise.co.nz – search: Coffee Club

The Coffee Guy David Bernard

50, 51

Food & Beverage

$98,500 New Zealand’s number one mobile coffee company. The Coffee Guy franchise opportunity is simple, fun and flexible. With full training and support, a stand-out brand, and minimum sales guaranteed, you can’t go wrong. We have franchises available throughout the country.

56 56

N P 0-9-973 4821 M 021 331 243 E [email protected] W thecoffeeguy.co.nz franchise.co.nz – search: Coffee Guy

The Interface Financial GroupGary Wong

Financial Services

$39,000+ The Interface Financial Group is a world-class franchising operation which provides a debtor financing service to the SME business market. Interface has been operating worldwide for over 40 years and in NZ for 10 years. Full training and support provided. $100,000 minimum working capital.

11 150+

N P 0-9-302 7704 M 021 801 710 E [email protected] W interfacefinancial.co.nz franchise.co.nz – search: Interface


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The NZ Manuka Egg CompanyMiles Dixon

Food & Beverage

$30,000+ A taste sensation - Manuka smoked bacon and egg franchise business opportunity. Unique kiwi food at an affordable price, using the best ingredients available throughout NZ. No experience needed, full training and support, large territories, genuine repeat business. Join us and grow with us.

30

N P 0-3-471 8914 M 021 567 882 E [email protected] W nzmanukaeggs.co.nz search: Manuka

The Pita Pit Food & Beverage

$225,000-$380,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. 7 300+

N P: 0-9-486 4664 franchise.co.nz – search: Pita Pit

The Wheel MagicianLisa Thomas

9 Auto Services

$49,950 Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

7 7

Y P 0-4-477 0284 M 027 253 7311 E [email protected] W wheelmagician.co.nz franchise.co.nz – search: Wheel Magician

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000-$600,000

A total food and beverage concept, operating in more than 5 countries. 7 30

N P 0061 3 9480 1030 franchise.co.nz – search: Theobroma

Thexton ArmstrongDavid Thexton


$59,000 This is a long-term extremely profitable opportunity where you are fully trained and supported to grow your own successful consulting business. Seeking business-consulting franchisees. Would suit CEOs, CFOs, professionals, directors, ex-corporates ex-business owners and others wanting more lucrative, fulfilling and less stressful career alternatives.

5 31

N M 027 509 3385 E [email protected] W thextonarmstrong.com.au franchise.co.nz – search: Thexton

Toni&Guy Health & Beauty

$200,000 A Toni&Guy franchise offers a unique opportunity to join hairdressing’s only worldwide super brand. Toni&Guy are looking for people with a passion for excellence and desire to be at the forefront of NZ hairdressing.

1 425

Y P 0-9-847 9219 E [email protected] W toniandguy.co.nz franchise.co.nz – search: Toni

Touch Up GuysMartin Smith

11 Auto Services

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Y P 0800 759 363 M 021 721 430 E [email protected] W touchupguysfranchise.co.nz franchise.co.nz – search: Touch Up

ToyhireKevin Mains

Retail $5,000+ Toyhire rents baby equipment, slides, climbers, playhouses, bouncy castles and birthday party gear. Customers love the variety, quality and savings they get over buying. Your franchise can be run from home or a small warehouse. Amazing profitability and freedom is achieved with our systems.

3 3

N P 0-9-573 6124 M 021 676 444 E [email protected] W Toyhire.co.nz franchise.co.nz – search: Toyhire

ToyworldGeoff Moth

14 Retail $200,000- $500,000

Join New Zealand’s largest independent toy retailing group. Toyworld is an iconic and respected brand operating for over 38 years. Opportunities exist for driven, experienced individuals who are passionate about retailing and want to own and operate their own business.

29 180

N P 027 283 2222 E [email protected] W toyworld.co.nz franchise.co.nz – search: Toyworld

Ultra-Scan Agriculture $80,000 + Ultra-Sonic animal pregnancy scanning. Mobile rural lifestyle working with animals. 19 19

Y P 0508 858 727 franchise.co.nz – search: Ultra Scan

United SweetsGarrick Smart

41 Retail $200,000 United Sweets is the biggest and best American and international confectionery retailer in New Zealand. Join the revolutionary new franchise system sharing online revenue. If you’re looking for a great investment, or to take control of your own future, look no further.

11 11

N M 027 522 5259 E [email protected] W unitedsweets.co.nz franchise.co.nz – search: United Sweets

United Video Retail $250,000 NZ’s leading video rental retailer. National coverage. New and existing franchises available. 100+ 100+

N P 0-7-853 7035 franchise.co.nz – search: United

Urban TurbanJohn Hyde

Food & Beverage

$250,000 Urban Turban believes that it is never too late to transform your passion for Indian cuisine into a profitable business. We are now looking for exceptional franchise partners to help us develop New Zealand and international markets.

1 1

Y P 0-9-538 0006 M 021 301 648 E [email protected] W urbanturban.co.nz franchise.co.nz – search: Turban

Valentines RestaurantsMurray Belcher

54 Food & Beverage

$400,000 Value-for-money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W valentines.co.nz franchise.co.nz – search: Valentines

VenlureeIan McCallion

Home & Building

$40,000 A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Ideally you will come with a practical DIY mentality combined with the ability to talk to people and offer a consultative selling solution.

16 16

N P 0-9-913 4185 M 021 619 153 E [email protected] W venluree.co.nz franchise.co.nz – search: Venluree

Versatile Homes and Buildings

Home & Building

P.O.A. Own your own business and build your wealth with our support. 35 35

N M 0274 970 128 franchise.co.nz – search: Versatile

Video EzyKevin Peterson Chris Osborne

Retail $200,000- $1m

Operation of home entertainment centres specialising in rental and sale of videos, games, DVDs. In operation since 1991. New locations and existing stores currently available.

125 1010

N P 0-9-302 2229 M 021 955 834 E [email protected] W videoezy.co.nz franchise.co.nz – search: Video Ezy

V.I.P. Home ServicesJohn & Estelle Logan

49 Home Services

$15,000 + Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawnmowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

Y P 0-9-263 0544 M 021 489 861 E [email protected] W viphomeservices.co.nz franchise.co.nz – search: VIP

Warmup New ZealandPaul Fielding

28 Home & Building

$20,000 Warmup has become the heating product of choice for the majority of property and construction professionals. We are looking for people with practical skills, people skills and selling ability who can promote our products in their area. All training will be provided.

15 30

N P 0-9-820.3850 M 021 927 687 E [email protected] W warmup.co.nz franchise.co.nz search: Warmup

Waxnlaser Health & Beauty

$35,000+ clinic

Specialist beauty business. Become the market leader by focusing on doing one thing really well.

3 3

N P 0-4-565 0353 franchise.co.nz – search: WaxnLaser

Wet-seal Home & Building

$50,000 Wet-seal waterproofing and underfloor heating provides leading products. Full training and support.

8 47

Y P 0800 436 000 franchise.co.nz – search: Wet-seal

Whats Up House InspectionsKarl Papa

Home & Building

$69,995 New Zealand’s leading pre-purchase home inspection company providing reports you can rely on. Work from home with the latest systems and full support. Excellent opportunities available throughout New Zealand. This is an amazing opportunity for builders wanting a new challenge with excellent returns.

5 5

N M 021 952 397 E [email protected] W wuhi.co.nz franchise.co.nz – search: Whats Up

Wholly Bagels & Pizza

Food & Beverage

$250,000-$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise. 6 6

Y M 021 272 2422 franchise.co.nz – search: Bagels

Window Cleaning PlusStu Balfour

18 Home Services

$14,950 + Built on more than 60 years of company history and perfected over the past 10 years. Window Cleaning Plus was created to capture a specialised sector of the cleaning services market. Exciting opportunities now exist for franchisees to join us.

New New

N P 0-800 000 309 M 027 447 2254 E [email protected] W windowcleaningplus.co.nz franchise.co.nz – search: Window Cleaning

Window TreatmentsGraeme Rose

Home & Building

$100,000 Window Treatments manufacture and supply blinds, awnings, shutters, insect screens. Franchises available in Invercargill, the West Coast of the South Island, New Plymouth & Gisborne. Franchisee provides measure and quote and installation service from their mobile showroom. Production is handled by Window Treatments in Christchurch.

21 21

N P 0-3-343 1876 M 021 338 031 E [email protected] W window-treatments.co.nz franchise.co.nz – search: Window Treatments

Xpresso DelightAllan Parker

32 Food & Beverage

$64,950 We transplant the café experience into the workplace using state-of-the-art commercial grade automatic bean-to-cup espresso machines providing quality coffee. We provide a semi-passive income based on one day of work but equivalent to a week’s salary with lifestyle benefits.

17 183

Y M 021 875 431 E [email protected] W xpressodelight.co.nz franchise.co.nz – search: Xpresso

YB12 - Best Year of Your Life


$1,950 - $3,950

Individual, business and corporate coaching - YB 12 Your Best 12 Months Ever programme. 22 120

N P 021 0291 8397 franchise.co.nz – search: YB12

Yard Art & KiwiMoulds

Home & Building

$5,000 Make your own quality concrete garden ornaments. Licensed or unlicensed package options. 12+ 40+

N P 0-9-473 3175 franchise.co.nz – search: Yard Art


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By NatureDimtsas Vasileios

P: 0030 2414 05207 M: 0030 69322 15994 [email protected] www.bynature.gr/en

Retail By Nature was founded in 2008 to market natural cosmetics, wooden toys and handcrafted products. The company’s philosophy is based on the contribution to environmental improvement and raising awareness by promoting ecological consciousness. The total investment fee is €50,000. A small investment that ensures a quick return on investment and strong performance.

5 Euros 50,000

Get ThreadedLiz See

P: 0061 4 1300 4127 M: 0061 4 1300 4127 [email protected] www.getthreadednow.com

Health & Beauty Get Threaded is an exciting international business leading the industry in the ancient art of hair removal by the technique known as threading. Popular all over the world. We are looking for entrepreneurs who want to be part of a cutting-edge niche concept for Get Threaded brow & beauty bars and salons, offering threading and other beauty services.

30+ AU$ 100,000+

Lolita S.A.Michel Cohen

P: 00598 2309 0890 [email protected] www.lolita.com.uy

Retail Fashion franchise system. Most successful Latin American chain of ladies’ fashion stores already operating in 12 countries. Seeking master franchisees for the New Zealand and Australian markets.

75 US$ 150,000-250,000

MagnetiteIan Harkin

P: 0061 2 9565 4070 M: 0061 410 684 093 [email protected] www.magnetite.com.au

Home & Building Magnetite retrofit double glazing - your window of opportunity. Do you “get” double glazing? Are you “hands- on?” Can you motivate a team? Do you want variety, including marketing, installation & customer service? Our mantra is assess, design and deliver comfort. We aim to provide trusted advice. If you connect with that, contact us about a master licence today.

12 AUD$ 150,000

Paleo CaféJai Hobbssee page 13

P: 0061 7 4225 5388 M: 0061 409 764 662 [email protected] www.paleo-cafe.com.au

Food & Beverage Paleo Café are looking for a passionate partner to bring Paleo Café to New Zealand. This exciting opportunity for a master franchisee is perfect for the health-conscious person who wants to make their passion their profession.

16 NZ$ 500,00

Ready Steady Go KidsStuart Derbyshire

P: 0061 1 300 766 892 M: 0061 411 837 163 [email protected] www.readysteadygokids.com.au

Leisure & Education Australia’s leading multi-sport and exercise programme for pre-school aged children (2.5 – 6 years). More than 200 locations in Australia, Singapore, UK, India, Indonesia and Vietnam. Fun, flexible and rewarding. Love working with kids? Passionate about sports and physical activity? Understand the importance of customer service? If you answered yes, Ready Steady Go Kids would love to hear from you.

200+ AU$ 55,000

ACCOUNTANTSFranchise AccountantsPhilip Morrison

98, 99

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National Y P 0800 555 8020 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Inspired AccountantsCraig Weston

95 As CA’s we do the numbers, but we do much more. We take a holistic goal-orientated approach and help develop strategies to achieve those goals. We will work to get the best outcome for you. We will be upfront with costs and you will see the benefits.

National Y P 0-9-309 2561 E [email protected] W inspired.co.nz franchise.co.nz – search: Inspired

Staples Rodway ChristchurchJon Robertson Dave McCone

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Y P 0-3-343 0599 E [email protected] W staplesrodway.com franchise.co.nz – search: Staples

Young Read WoudbergEric Woudberg Raimarie Pointon Steve Read

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Y P 0-7-578 0069 M 027 570 1172 E [email protected] W yrw.co.nz franchise.co.nz - Woudberg

FINANCE PROVIDERSANZSean Dwyer

42 ANZ is dedicated to being the leader in the provision of financial services to the New Zealand franchise sector. We deliver this through a nationwide team of Business Managers in all major centres throughout New Zealand. Our Business Managers assist existing and start-up franchise business owners achieve their short-term and future business needs.

National Y P 0800 39 40 41 M 027 232 1505 E [email protected] W anz.co.nz franchise.co.nz – search: ANZ

ASBCraig McKenzie

48 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National Y P 0800 272 476 M 021 805 425 E [email protected] W asb.co.nz franchise.co.nz – search: ASB

BNZWarren Sare

66 Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National Y P 0800 ASK BNZ M 029 222 0430 E [email protected] bnz.co.nz/franchise franchise.co.nz – search: BNZ

⇒Specialist AdvisorsCompany Name

Page

No

Service Description Location


Call 0800 555 8020 NOW and ask for Philipwww.franchiseaccountants.co.nz/ConsultingServices.aspxwww.franchiseinfinity.cominfo@franchiseaccountants.co.nz

Franchise Accountants – CONSULTING• Franchise InfinityTM

management software• Ongoing support and advice

• Franchise development• Proven track record• Industry best practice

Franchise Infinity

⇒National Master Licence Opportunities Company Name Contact Name

Website Contact Email

Industry Description No

Glo

bally Investment

RequiredA selection of master licence opportunities from our website – find more at www.franchise.co.nz

• Due Diligence (should I buy this business?)• Budgets and Cashflow projections• Financial accounting and reporting systems• Benchmarking reports• Liaising with other advisors (banks, lawyers, consultants)• Tax Advice• Best structure for the business (company/trust etc)

Inspiring You!

Call us for a no obligation chat on09 969 7450 | 021 309 309

www.inspired.co.nz | [email protected]

We specialise in Franchising and love to help Franchisors and Franchisees with:

INSPIREDACCOUNTANTSthink big

next issue – million dollar & multi-unit opportunitiesget your message to your potential buyers and investors

NZ’s best-read franchise media 0-9-473 4444 [email protected]


Westpac New Zealand LtdDaniel Cloete

22, 100

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing:Auckland/Northland - Dean Madsen, Chris GavinWaikato – Connie ShortLower North Island – Nick Virtue, Mick RobinsonChristchurch/South Island – Mark SchraderOtago/Southland - Graeme Wyllie

National Y P 0800 177 007 E [email protected] W westpac.co.nz franchise.co.nz – search: Westpac

LAWYERS

ASCO: Agmen-Smith LawyersMiles Agmen-Smith

30 New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Y P 0-9-308 8070 M 0274 779960 E [email protected] W ascolegal.co.nz franchise.co.nz – search: ASCO

Botting LegalBradley Botting

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National Y P 0-9-950 3880 E [email protected] franchise.co.nz – search: Botting

Bruce Stuart LawyerBruce Stuart

55 Lawyer specialising in commercial, franchise, property and immigration law. I have first-hand experience of what it is like to start a business from scratch and operate it, and in particular as a master franchisee. Able to advice franchisors and franchisees. Initial interview free.

National N P 0-9-292 8103 M 021 714 473 E [email protected] franchise.co.nz – search: Bruce Stuart

Carson Fox BradleyChris Bradley Matt Carson Linda Fox

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National N M 021 899 609 E [email protected] W carsonfox.co.nz franchise.co.nz – search: Carson

Deirdre Watson - Barrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist. National Y P 0-9-309 6988 M 021 791 740 E [email protected] W deirdrewatson.co.nz franchise.co.nz – search: Deirdre

Gaze BurtMichael Bright

84 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National Y P 0-9-414 9800 E [email protected] W gazeburt.co.nz franchise.co.nz – search: Gaze

Gibson Sheat LawyersClaire Byrne Dave Robinson

96 We provide comprehensive advice on the legal aspects of franchising to both franchisors and franchisees. For details see our website. We can quickly establish the issues each party is likely to encounter and address these at the outset before they become problems.

Greater Wellington

Y P 0-4-916 7483 M 029 916 7483 E [email protected] W gibsonsheat.com franchise.co.nz – search: Gibson

Goodwin Turner Commercial LawyersScott Goodwin

3 Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.


Y P 0-9-973 7350 M 027 700 7396 E [email protected] W goodwinturner.co.nz franchise.co.nz – search: Goodwin

Harmans LawyersMark Sherry

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

South Island and National

Y P 0-3-352 2293 M 021 524 890 E [email protected] W harmans.co.nz franchise.co.nz – search: Harmans

Harris Tate David Foster Katrina Hulsebosch Oliver Moorcroft

96 All aspects of franchising and business advice including disputes resolution. Advisors to franchisees and franchisors locally and nationally. Experienced in advising the franchise industry. Franchisor and franchisee advice. Full commercial advice.

Bay of Plenty and National

Y P 0-7-578 0059 E [email protected] W harristate.co.nz franchise.co.nz – search: Harris

Izard WestonHamish Walker

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.

Wellington and National

Y P 0-4-499 7809 M 0272 882 339 E [email protected] W izardweston.co.nz franchise.co.nz – search: Izard

MacDonald Lewis LawRory MacDonald Tim Lewis

97 Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Overseas

Y P 0-9-307 3324 E [email protected] W mllaw.co.nz franchise.co.nz – search: MacDonald Lewis

Sarah Pilcher The Franchise LawyerSarah Pilcher

97 Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

Auckland & National

Y P 0-9-579 3526 M 027 564 9942 E [email protected] W thefranchiselawyer.co.nz franchise.co.nz – search: Pilcher

Stewart Germann Law Office, Lawyers and Notary PublicStewart Germann Harshad Shiba

17 Over 30 years’ franchising and licensing experience. Legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Awarded Franchise Law Firm of the Year for New Zealand – Dealmakers Law Awards 2013 – Winner.


Y P 0-9-308 9925 M 021 276 9898 E [email protected] W germann.co.nz franchise.co.nz – search: Stewart

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For Franchise Advice

in the Wellington region

Have a chat with our legal experts:

Claire Byrne 04 916 7483 Dave Robinson 04 916 6307

www.gibsonsheat.com


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CONSULTANTS & OTHER SERVICES

CDQ Your Creative DirectorPaul Donovan

Visual design, Project management Implementation

Engage CDQ as Your Creative Director to obtain effective visual leadership and quality materials for your franchise brand. Brief writing, planning, creative and implementation for advertising, promotional, recruitment and operations manuals. Over 20 years’ experience with leading franchise brands.

National N P 0508 CDQ CDQ M 021 64 45 45 E [email protected] W cdq.co.nz franchise.co.nz – search: CDQ

Colliers InternationalChloe Franklin-Hall Nilesh Patel

20 Commercial Property Consultants

An authority on retail developments and project leasing throughout New Zealand. Our national reach ensures an unsurpassed record in successfully leasing and selling a range of retail offerings from large format, trade-based retail, to supermarket/convenience centres, small format lifestyle, to high street speciality/fashion.

National N P 0-9-358 8704 M 021 797 424 E [email protected] W colliers.co.nz franchise.co.nz – search: Colliers

Cumulo9Chris Hogg

Email Branding We deliver standardised, professionally branded, business email signatures by applying a feature-rich consistent template to every company email communication. Standardise your most popular business communication tool. Unlock the rich sales potential on every email with tracked promotional messaging.

National N M 021 345 690 E [email protected] W cumulo9.com franchise.co.nz – search: Cumulo9

Franchise AccountantsPhilip Morrison

98, 99

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National Y P 0-9-265 2657 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Franchise Association of New ZealandGraham Billings

61 Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National P 0-9-274 2901 E [email protected] W franchiseassociation.org.nz franchise.co.nz- search: Franchise Association

Franchise CoachDavid McCulloch

97 Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.


Y P 0800 4FRANCHIS M 021 943 776 E [email protected] W franchisecoach.co.nz franchise.co.nz – search: Coach

Franchise Relationships InstituteDavid McCulloch

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

Australia & New Zealand

N P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] W franchiserelationships.com franchise.co.nz – search: Relationships

Franchize Consultants (NZ) Win Robinson Callum Floyd

60 Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.


Y P 0-9-523 3858 E [email protected] W franchize.co.nz franchise.co.nz – search: Franchize

JLL (Jones Lang LaSalle)Chris Beasleigh

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.

National N P 0-9-363 0286 M 021 597 856 E [email protected] W joneslanglasalle.co.nz franchise.co.nz – search: Jones Lang

LINK Business Brokers 26 Franchisee Resales & Recruitment

LINK are the authority on selling businesses in New Zealand & the Southern Hemisphere and are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

National Y P 0-9-579 9226 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

MEGA Services Franchise ConsultantsRay Lindstrom

46 Franchise Consultants

MEGA Services Franchise Consultants are the most professional and cost effective way of developing your franchise documents and recruiting franchisees to expand your business world wide. Expand your business with MEGA Services Franchise Consultants now! Check out our free Feasibility Report – can you franchise your business? (normal value $1,500).


N P 0800 006 444 M 027 2525 334 E [email protected] W megafranchise.co.nz franchise.co.nz – search: Mega Services

Upper Hutt City CouncilPhil Gorman

23 Economic Development

Upper Hutt is open and ready for business and represents good value for money. Our new Economic Development Stimulus package offers a range of grant incentives in attracting investment, new business and growth into Upper Hutt.

Upper Hutt N P 0-4-527 2123 M 027 707 9655 E [email protected] W biz.upperhuttcity.com franchise.co.nz – search: Upper Hutt City Council

Waipuna Hotel & Conference CentreWayne Billings

Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Y P 0-9-526 3024 M 0274 992 413 E [email protected] W waipunahotel.co.nz franchise.co.nz – search: Waipuna


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Smart buy? Find the right franchise by starting with the right people.

[email protected]

027 564 9942

The awardthat spells confidenceand trust

Service Provider of the Year

Let us help you make the right decision• Free initial 30 minute consultation• Fixed fee packages

We have the expertise and the experience to find cost effective legal solutions for your franchising needs

Contact: Rory MacDonald (09) 307 3324 [email protected]

92 Parnell Road, Auckland


⇒ Managing a franchise is a complex task. If you’re a franchisor, you’ll know there’s never enough time or money to do everything your

franchisees would like, and even when you do send them new ideas or important updates, how can you be sure they’ve not only received them, but read them too?

Meanwhile, franchisees can find themselves bombarded with information and requests all the time. How are they supposed to sort out what’s urgent and what’s important from the rest, and if they don’t need the information right now, how are they going to find it later?

Franchise Infinity is a new app from the award-winning team at Franchise Accountants that brings together all the different systems that franchises use to provide a simple and flexible management tool. It works on any tablet, smartphone or desktop so you can use it anywhere, any time. And, best of all, it works with existing systems and software to make it easier for franchises to achieve best practice every time.

Easy To UseFranchise Infinity has been jointly developed by Philip Morrison, the founder of Franchise Accountants, and Shane Boulle, who has been both franchisor and franchisee as well an operations manager at KFC. They have used their experience to bring together every aspect of a franchise’s daily operation routine in one easy-to-use app. ‘Operations manuals, employment documents, marketing tools, margin calculators, training content, order forms: whatever franchisees need can be accessed from a single location so everyone always has access to the latest information,’ says Philip.

‘And because access is traceable, franchisors can see who has received the latest information and who has actually read it. That means they can follow up to ensure that new product menus have been opened, or that franchisees know about new promotions and how to set the till codes, or that important changes to health & safety procedures have been properly notified (see page 84). And where those items are linked to training requirements, franchisors and their support staff can also see who is up to date and who might need help.

A Long List Of BenefitsAccording to Philip, ‘In my everyday business I deal with a lot of different franchise systems and a lot of franchisees, and I find that in too many cases there are significant gaps in paperwork, or communication, or training, or instances of systems being applied inconsistently across the network. Of course, different franchisees come on board at different times so staying on top of what everybody knows can be a nightmare. Franchise Infinity helps franchisors improve consistency and productivity, and reduce costs and errors, throughout their whole system. Here are a few more of the benefits:

• Streamline franchise recruitment to ensure leads are followed up and proper processes followed.

• Manage critical events - never miss a key review or contract renewal.• Deliver training to franchisees and staff quickly, consistently and cost-

effectively.• Update manuals, product and promotion info and see who has accessed

the latest details.• Ensure everyone has the latest employment documents, marketing tools,

operational forms and supplier info.• Control brand identity and improve compliance.• Audit for risk management and Health & Safety compliance.• Franchisee forum for improved sharing of information: eg, FAQ’s and group

interaction.• Powerful analytics to improve communication and feedback.• Integrates with existing third party apps such as Xero, SmartPayroll or

procurement apps.

It’s Helped Us Become A Better BusinessNorman Markgraaf, franchisor of the KiwiYo brand which is expanding overseas as well as here in New Zealand, was an immediate convert to the system. ‘Franchise Infinity has made a big difference to the way in which we control our business and communicate with franchisees. It’s so easy to access anything you need, and we can quickly tell who knows what and who may need help. It’s helped us become a better business.’

Making It AffordableGiven that Franchise Accountants is the name behind the new app, it’s no surprise that one of Philip’s concerns was to make Franchise Infinity affordable to new and established franchises alike. ‘That’s why it’s offered as a subscription-based service, with no fixed-term contract so you only pay for what you need,’ he explains.

‘It’s totally customisable to your brand so you can present your information the way you want it, but apart from that there are no major set-up costs. There are no additional hardware costs, either – the app can be downloaded free to your tablet or smart phone, or run via a web browser on any desktop or laptop. It gives franchisors full control whenever they want it.

‘Franchise Infinity is based on real knowledge of what’s needed, and real understanding of how franchisors and franchisees work together (and sometimes don’t),’ Philip concludes. ‘When you look at the results of the Westpac New Zealand Franchise Awards, it’s clear that the top achievers have great systems and great controls in place. Franchise Infinity gives you the ability to improve your own franchise, too. It’s best practice made easy.’

Franchise Management: Taking Control

best practice MADE EASY

About the AuthorFranchise AccountantsPO 230 153, Botany, Aucklandwww.franchiseaccountants.co.nzwww.franchiseinfinity.comContactPhilip MorrisonP 0800 555 80 20M 021 22 99 [email protected]

Franchise Infinity brings together daily operation routines in one easy-to-use app

How can franchisors improve their systems and help franchisees reach greater heights? Franchise Infinity is a new tool that can help

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