framing the opportunities for powerful metrics in libraries with joe matthews
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Framing the Opportunities for Powerful Metrics in Libraries
Rebecca Jones & Joe [email protected] & [email protected]
Churchill’s Frame
A pessimist sees the difficulty in
every opportunity; an optimist sees
the opportunity in every difficulty.
Keyne’s Frame
The difficulty lies not so much in
developing new ideas as in
escaping from old ones.
Frame or anchor?
Are clear on: their purpose the culture in which they operate what’s important & of value to their
stakeholders not what the people in their communities or
campuses or companies need, but rather what they need to do
how library services expedite or enhance people’s ability to do what they want to or need to do
Successful measurers
Three types of measures
Value
SatisfactionOperational
Understand the Context
Align Strategies & Objectives
Identify Services & Programs
Define Measures
Manage Measurement
Data
Translate Data into
Outcomes & Impacts
Communicate Results
Measurement Framework
INPUT OUTPUT OUTCOME IMPACT
It’s logical that:
resource perspective
operational
perspective
user perspectiv
e
stakeholder
perspective
The Logic Model
Refocus from the activity & output
to the impact
Start with the end in mind
Some Interesting Studies
The Library Cube
University of Minnesota Library
Hope College Library
Resonate
University of Minnesota
Summer Reading
The real frame:
How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
The real frame:
How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?
What problems do people face? What are their pains?
What pain relievers can we best provide?
What are the desired outcomes & impacts?
How well are we allocating our resources to achieve those?
The real questions
Our frames for today