Page 1 of 5

FRAMEWORK OVERVIEW The Total Workforce Solutions tender exercise was conducted by HealthTrust Europe (HTE) and designed to support the NHS and other public sector organizations in managing the dynamics of the temporary staffing market, whilst additionally providing workforce solutions. Period of the framework agreement: List of lots:

Free to access

Tailored bank service

Free supplementary services

Safeguarding Support

Clinical Governance Audit Service

Opportunities for collaborative working

Lot 1a: Rostering Software Lot 1b: Demand Management Software Lot 2: Managed and Collaborative Bank Lot 3a: Medical Locums & GPs Lot 3b: Nursing & Care Services Lot 3c: AHPS/HSS Lot 4: NMNC and Executive Management Lot 5: Direct Engagement Lot 6: Bundled Services

1st November 2016 to 31st October 2018. There are two 12-month extension options available

Page 2 of 5

SERVICES INCLUDED

Lot 2, Managed and Collaborative Bank Solutions, offers strategic support to the end user, enabling the implementation and development of a tailored managed or collaborative bank solution. Ultimately, the Lot provides the tools and support to effectively manage a pool of flexible workers, simultaneously optimising the workforce and generating a range of process efficiencies. The end user will gain access to a rigorously vetted and approved Supplier list, capable of demonstrating extensive industry knowledge, public sector aligned procedures and a vast amount of demonstrable experience. As a minimum the Lot will:

Scope, implement and optimise a bank, managed bank or collaborative bank service.

Provide a software system (as required) capable of recording, managing and processing Flexible Workers that can effectively identify, administer, optimise and deliver the Service to the end user with a full audit trail.

Utilise or integrate with a local software system to provide an end to end solution.

Provide management and assurance services that ensure flexible workers are fully compliant to NHS employment check standards.

Market and develop the pool of flexible workers (staff bank) available to the end user.

Provide a cascade or vacant assignment release software system capable of linking with the agency procurement requirements of the end user (as required).

Allow for legal, employment, HR consultant and advisory services to support the employment of flexible workers in the provision of the Service.

Provide full user training and refresher training to optimise delivery of the services.

Support a range of safeguarding, analytical and financial services to supplement and/or enhance the provision of the overarching bank, managed bank or collaborative bank service.

FRAMEWORK SUPPLIERS

Brook Street UK Limited Medacs Healthcare PLC

Healthcare Locums Limited (HCL) NHS Professionals Limited

Holt Doctors Limited Pulse Healthcare Limited

Liaison Financial Services Limited Retinue Solutions Limited

Page 3 of 5

KEY BENEFITS

Free to access:

All our temporary and flexible staffing frameworks are free of

charge to access, including all contracting work,

implementation and project management support.

Comprehensive vetting service:

Suppliers ensure any flexible workers meet the required NHS

employment check standards, as well as offer solutions to

manage demand and legal and HR advisory services to support

deployment of workers to the authority including IR35

considerations.

Full end to end bank service:

Suppliers will offer a ‘readymade’, detailed and comprehensive

bank specification that offers a full end to end service.

Suppliers may also offer a variety of free services to assist

spend recovery, performance reporting, and counter fraud

services to help identify and act on issues of bad practice and

safeguarding.

Opportunities for collaborative

working:

Where possible, the framework encourages shared bank staff

solutions with other local or national NHS organisations for

greater reductions in spend.

Clinical governance audits:

Suppliers are independently audited by NeuVen Solutions, the appointed sub-contractor for HTE. These audits are based on the criteria set by NHS employers. Awarded suppliers are audited against the clinical audit requirements embedded within the agreement on an annual basis, which helps authorities to meet CQC and NHSLA requirements.

Page 4 of 5

ACCESS TO THE FRAMEWORK

Direct call-off:

Authorities are able to choose as many or as few awarded

suppliers as they wish to fulfil their local requirements.

Preferred supplier list:

Authorities can create a list of preferred agencies, divided into

tiers. Agencies named on a higher tier have the first

opportunity to fill a vacancy prior to those named on a lower

tier cascade system. This agreement is underpinned by a

robust call-off contract.

Master vendor:

Authorities can award their temporary staffing requirements to

a sole agency that takes full responsibility for provision of

services. This may include vacancy management software and

management of the authorities’ own bank staff. The master

vendor should be able to fill the majority of vacancies,

cascading a percentage of requirements and unfilled

requirements to approved sub-vendors. This agreement is

underpinned by a robust call-off contract.

Page 5 of 5

FAQS

Will I also need to be accessing the Demand Management or E-rostering frameworks with HTE in order

to access Managed Bank as well?

No. While there are benefits to accessing multiple lots and there will be compatibility between them, there is no

requirement for you to have both.

Will all suppliers offer the same supplementary services?

All suppliers are encouraged to offer all the supplementary services. However, this is something that will be clarified

during engagement.

If I decide to create a collaborative bank, can I ensure my available positions are filled first as a priority?

All shifts will be available to fill on a first come first served basis. However, the supplier themselves will manage any

special requests.

Will all suppliers be using the same or mutually compatible software to provide the service?

Our suppliers are committed to offering consultancy and ICT services to integrate any software provided in this

service to any local software or system as required and with minimal cost. Additionally, they are committed to

offering continual free of charge support, including security and update patching for supported systems as and when

required for the duration of the contract.

How do HTE ensure that their suppliers are providing the best quality service?

Our awarded suppliers all conform to relevant and appropriate UK Government legislative, HMRC guidance, NHS,

Department of Health and regulatory body standards to ensure due process, ethical practice and continuous

improvement. They are also required to engage the services of a third party compliance auditor appointed by HTE to

review the appropriateness of their procedures (including but without limitation to the supplier’s administration,

processes, policies and flexible worker compliance files).