fpa communication analysis
TRANSCRIPT
Freedom Preparatory
AcademyGoverning Board Communication
Findings and Analysis By:
Utah Valley University
MGMT 3000: Organizational Behavior Class
Kyle Kohler, Vincent Marquez, & Brian Fischer
This is a report to those it may concern. Prepared with love, it is our recommendation to resolve possible communication barriers within the Freedom Preparatory Academy.
Outline of Slides:
4-5. Sources of Information.
6-10. Findings.
11-16. Recommendations.
17. Conclusion
Sources of Information
Interview
Seven anonymous student parents.
One board member.
Two administrative employees.
Other Sources of Information
Attendance of Board meeting
Review of November 2012 meeting
minutes
Findings
1. Communication Apprehension.
2. Filtering.
3. Selective Perception.
4. Information Overload.
Findings
1. Communication Apprehension.
Parents find it to be an unpleasing
experience to express their opinions,
concerns, etc.
“Fear of retaliation against us or our
kids.”
Findings
2. Filtering
All the information passed between
the administration, board, and
parents should be transparent,
available on demand and
understandable.
Finding
3. Selective Perception
“Board just reaffirms Director’s
decisions.”
“Administration has a bigger say than
Parents or Teachers”
Finding
4. Information Overload.
Meeting minutes describe actions
without explaining consequences of
decisions.
6-8 hour meetings are simply too long
to maintain attention.
Recommendations
1. Manage communication process.
2. Involve and educate parents.
3. Increase transparency.
Manage Communication Process
Create and effectively use a communication
process (specific event leads to specific
type of communication).
Consistent, reliable, and filled with
manageable information.
Ensure new parents know how to effectively
use this communication system.
What Communication Works?Email and Word-of-Mouth Dominate
Word of Mouth
Attending Meetings
Meeting Minutes
Online
School App
Phone
Involve and Educate Parents
Teach parents to expect effective
communication from the Board.
The best way to ensure involvement
and highest possible donations of time
and money is to involve parents by
informing them.
Increase Transparency
Parents, administrators, and board
members should have access to
information that concerns them at all
times.
Use available technology.
Custom Email
Header Top News
Administration Admin’s announcements
Events Upcoming events (inclusion of electronic calendar
link)
Board Synopsis of recent and future Board items (inclusion
of link to more information and minutes)
Teacher Only the Teachers for that family are included.
Extra-Curricular Kids in baseball? Soccer coming up soon. Great
place for student run section.
Conclusion
Control the impression and image of
the Board by managing
communication, improving
transparency, and increasing
involvement.