founded in manchester in 2005 by adam green & neil fineberg. unique recruitment model of 100%...
TRANSCRIPT
How to Influence People in Times of Change
How to Influence People in Times of Change
• Founded in Manchester in 2005 by Adam Green & Neil Fineberg.
• Unique recruitment model of 100% focus on Non Clinical Interim & Permanent recruitment within Healthcare/NHS sector. Specialism's include
• IM&T
• Commissioning
• Finance
• Estates & Facilities
• Governance
• HR
• General / Operational Management
• Programme Management
• As per HSJ figures we are the UKs largest advertiser of Interim NHS roles
• Currently have 135 working Interim Managers in 94 Healthcare Organisations
• In 2009 - placed 15 permanent staff members from AfC Band 7 to 9/VSM
• IM&T Candidates- Senior Management in IM&T & Informatics- IT Project Managers- CaB Managers- IT Technicians, eg. SQL Developers, RiO, SystmOne- Information Analysts - Clinical Coders
If we can help you with anything today then please do let myself or my colleague, Brian Johnston know?
Your facilitator today
Mark Fitzmaurice
Director and Master Trainer
Over 20 years
Dale Carnegie Training
80 countries
97 years, since 1912
7,000,000 people taken our programmes
Introductions
Name
Location
Job Role
Yrs of Experience
What’s the difference?What’s the difference?
Manipulation
Influencing
Manipulation
Influencing
Business Book 20th Century
In what areas do you
need to be more
effective at Influencing
People?
In what areas do you
need to be more
effective at Influencing
People?
What are some
challenges associated
with Influencing
People?
What are some
challenges associated
with Influencing
People?
What qualities, skills
and abilities do you
need to be a good
Influencer?
What qualities, skills
and abilities do you
need to be a good
Influencer?
Triangle of Success
Knowledge
SkillsAttitude
15%
85%
Attitude
Having a positive can do attitude
Attitude
‘It can’t be done’
‘It’s not possible’
‘Don’t ask me’
‘I’m not very good’
‘We’ll fail’
Remember 20 random items, forwards and backwards, in the exact order, with the exact colour, without writing them down
Inside 4 minutes
What are you thinking?
Having a positive, can do attitude
Attitude
‘It can’t be done’
‘It’s not possible’
‘Don’t ask me’
‘I’m not very good’
‘We’ll fail’
Know where you
going!
Rapport
Influencing
Leading
Building RapportDon’t criticise, condemn or complain
Give honest, sincere appreciation
Create in the other person an eager want
Become genuinely interested in them
Smile
Remember and use their names
Be a good listener
Talk in terms of the their interests
Make people feel valued and important,
and do it sincerely
Influencing People• Avoid Arguments
• Show respect for other
person’s opinion
• If you are wrong admit it
quickly
• Begin in a friendly way
• Get the other person saying
YES, YES
• Let the other person do most of the
talking
• Let them think the idea is theirs
• See their point of view
• Be sympathetic with their ideas
• Appeal to the nobler motives
• Dramatise your ideas
• Throw down a challenge
How to Influence People in Times of Change
How to Influence People in Times of Change