fort bliss directorate of family and morale, welfare and recreation blissmwr.com
TRANSCRIPT
Fort Bliss Directorate of Family and Morale, Welfare and
Recreation
blissmwr.com
• Organization• Services provided to the installation• Key facility improvements• New construction to support the growth
of Fort Bliss
AGENDA
FMWR Director
NAF SupportServices
Child, Youth and School Services
ACSBusinessRecreation
•NAF Financial Management•NAF Major Construction•Private Organizations•NAF Property•Internal review•Management Controls•NAF Warehouse•Maintenance•Public Private Venture•IT
•Child Development Services •Family Child Care•School Age Services•Middle School & Teen Program •Youth Centers•Youth Sports and Fitness•Youth Education Support Services•School Liaison Services•Outreach Services•SFAC Liaison•SKIES Program•Partnership & Teen Hired Prog•Program Support Services
•Sports & Fitness•Entertainment •Auto Crafts•Biggs Park•Library•Arts and Crafts•Better Opportunities for Single Soldiers (BOSS)•Outdoor Recreation (ITR, Outdoor Adventures, RV Park)•Leisure Travel•Special Events
•Golf Operations•Food & Beverage Operations•Bowling•Restaurants•Rod and Gun Club•Lodging Svcs•Business Planning•Centennial Club
•Financial Readiness•Family Advocacy •Relocation•Mobilization & Deployment •Information & Referral•Exceptional Family Members•Employment Readiness•Installation Volunteer Prog•AFTB•Army Family Action Plan•AER•Soldier and Family Assistance Ctr•Survivor Outreach Service
• Dedicated to providing the highest possible quality of life for our Soldiers and Families
• Charged with generating a bottom line income that allows for:
- Capital purchases in support of MWR and Soldier/Family programs
- Maintaining solvency to meet operating expenses
- Providing job opportunities for family members
- Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price
- Continually cultivating a community environment
MWR’s role on the Installation
• FMWR Business Operations
- Club/Food Service - Bowling
- Lodging Services- Rod and Gun Program
• Unit Funds• Private Organizations/
Commercial Solicitations• Marketing• Coin-Operated Car Wash
(Third Party Contract) • Special Events
(Concerts, Entertainment, etc.)
• USO Liaison
Services We Provide• Army Community Service
(Soldier/Family Support)• Child, Youth and School
Services• Recreation and Sports
Programs - Auto Crafts Services - Frame Shop - Biggs Park - Swimming Pools - Outdoor Adventures
• Lock and Leave Storage Services (Third Party Contract)
• BOSS Program Liaison
• Major construction/renovations have modernized Fort Bliss FMWR
• 52-lane automated Bowling Center/state-of-the-art automatic scorers newly renovated
• Lodging at Fort Bliss • Army Strong Gym to open mid June (largest
Army Fitness Center)• The Centennial Banquet and Conference
Center (currently being renovated)• Underwood Golf Course with two 18-hole
courses
Facility Highlights
• Family Covenant Card• CYSS – Reduced fees, additional services • “The Edge”, Introductory programs for SA
and MS&T in fitness, the arts, adventures and life skills
• “Hired” – Teen Apprenticeship program, MWR
• ACS – more staff, more hours for respite care
• Discounts on Rounds of Golf and Lessons• Reduced rates for Bowling games
The Army Family Covenant
• Soldier and Family Assistance Center - One stop service to all the services a Warrior in
Transition might need. Located at ACS in Bldg. 2494• Wounded Warrior Assistance Fund
- Grants available for hardship cases - Wounded Warrior donated funds• Army Emergency Relief
Wounded Warriors Support
CAT A: Facilities authorized 100% APF Support, Mission Sustaining
CAT B: Facilities authorized both APF and NAF support, Basic Community Support
CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business Activities
FMWR Funding Categories
Category A Category B Category CArmy Community ServiceLibrariesPhysical Fitness CentersParks/Recreation CentersOutdoor Courts (Community)Sports Programs (Intramural)
Child Development ServicesYouth Services CenterSports Program (above Intramural)Craft ShopsITR – Leisure TravelSwimming PoolsArmy Lodging (Inn)RV Park
ClubsRod & Gun FacilityGolf CourseBowling Center
Future Projects
Future Projects, cont.
12 of 52Team Bliss Base Transformation Office – 915-568-5609 230800(T)June08
= MWR Unfunded
= MWR Funded
Projected EPCC SITE
Golf Clubhouse
(FY08)
Expand RV Park (FY10
YAC (11-18) (FY09)
YAC (11-18) (FY10)
CDC (0-5) (FY11)
CDC Ren (6-10)
(FY 09)
CDC (6-10) (FY09)
CDC Ren (0-5)
(FY13)
ACP
ACP
ACP
CDC (6-10) (FY10)
CDC (0-5) (FY11)
CDC (6-10) (FY11)
CDC (0-5) (FY11)
Other Community Facilities:
Physical Fitness Center (FY 08)
Community Activities Center and Outdoor Pool (FY08)
Indoor Aquatics Center (FY11)
Fire Station/MP Station (FY10)
Warrior Zone (FY10)
USO Facility
Multi-Purpose Fields (FY11) UFR
2-Four Field Softball Complex (FY 11) UFR
Future RCI Housing
Development
ACP
Tank Trail Underpass
ACP
ACP
MWR Customer Service ProgramsFacility ChecksFacility checks are done by Marketing Staff bi monthly to checkcleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude.
ICE Comment Cards The Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities.
Mystery ShopperMystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please call 568-6078.
Customer Service Training Programs include “Telephone Doctor”, Operation Excellence and others.
Let us know how we’re doing!