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Client profileA major Australian bankwith significant presence inthe wholesale, corporate,business and retail bankingmarkets. The bank employsmore than 44,000 peopleand reported cash earningsof $5.7 billion in 2011.

Business challengeIn the mid-2000s, this bankwas the leading paymentsprovider in Australia, butintense competition inpayments meant that other

players were beginningto match or outpace itspayments capabilities.

Each of the banks business unitshad its own payments agenda,resulting in a highly fragmentedpayments and governancestructure. This resulted in:

Highermaintenancecosts,

unnecessary complexity andduplicated systems. For example,modifications to one payments

system could render another oneinoperable.

Difficultymeetingchanging

customer demands. Customerswere expecting banks to providemore than just basic paymentfunctionality (e.g. services such associal media payments, cash flowinformation) and competitorswere beginning to offer more

comprehensive payment solutionsto the market.

Challengestoachieving

regulatory compliance. Withouta consolidated view of paymentsacross the entire business,the bank faced challenges inmeeting regulatory reportingrequirements, as well as settingappropriate capital reserves.

This large Australian bank chose

to work with Accenture todevelop a coordinated paymentsstrategy that would consolidateprocesses and resources acrossthe business. It knew it could relyon Accentures experience withinthe Australian banking industry;its global payments experience;and its established methodologies,processes and templates.

Formulating a coordinated grouppayments strategy for a largeAustralian Bank

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HowAccenture

helpedAccenture adopted a business-led approach to ensure thenew payments strategy

aligned with the banksoverall business strategy anddistribution capabilities. Thebanks payments processes,capabilities and operatingmodel were analyzedaccording to the AccentureHighPerformanceBanking

model, and the results

benchmarked against similarbusinesses in the marketacapability that only Accenturecould offer. Based on thosefindings, Accenture supportedthe bank to:

Identifykeygrowthopportunities,

based on market and industryassessment.

Definethetargetcapabilitiesand prioritize the requiredinvestments.

Assesstheimplicationsofthe

new payments strategy on thebanks processes, technology andgovernance.

Defineahigh-level,prioritized

investment roadmap to deliver

the payments strategy, clearlyarticulating when key capabilitieswill be available.

As a result of the engagement,the bank now has a paymentscommittee that oversees allbusiness units, and can engagethe business units on theirpayments needs and objectives.It also has a clear plan totransform its payments strategythat will, over the next fiveyears, enable it to grow revenuethrough new products.

HighPerformance

DeliveredAccenture teamed with thebank to develop a single,

coordinated group paymentsstrategy, as well as a roadmapto support the investmentand implementation of thestrategy.Deliveryofthe

roadmap is underway. Notably,the bank has identified 21systems to be decommissionedand replaced with 11 new

systems. This will:

Reducethecomplexityand

maintenance requirements of thebanks payments environment.

Increasethespeedandaccuracy

of payments processing.

Enablethebanktoadaptmore

quickly to regulatory changes andchanging customer needs.

In addition, Accenture provided thebank with a reusable frameworkto refresh its payments strategy.The framework can be leveraged inother business units to address topstrategic priorities, and has alreadybeen used by the banks mobilebanking strategy team.

About AccentureAccenture is a global managementconsulting, technology servicesand outsourcing company, with257,000 people serving clientsin more than 120 countries.Combining unparalleled experience,

comprehensive capabilitiesacross all industries and businessfunctions, and extensive researchon the worlds most successfulcompanies, Accenture collaborateswith clients to help them becomehigh-performance businessesand governments. The companygenerated net revenues of US$27.9billion for the fiscal year ended

Aug. 31, 2012. Its home page iswww.accenture.com.

Copyright 2012 AccentureAll rights reserved.

Accenture, its logo, andHighPerformanceDeliveredare trademarks of Accenture. ACC12-3396