FORMULA ONE LEAN

JONSTAHL

EIT GLOBAL DIRECTORS MEETING @JONRSTAHL JON@LEANDOG.COM

@LEANDOG @JONRSTAHL JON.@LEANDOG.COM

Jon Stahl CEO, LeanDog

- Grew up in Pittsburgh - Lived in Cleveland last 21 yrs - BS in CIS & Economics Minor - Co-founded LeanDog in 2008

Lean Scrum eXtreme Programming Servant Leadership Psychology Sociology Crystal FDD DSDM Organizational Change

Our Practices

ORGANIZATIONALDESIGN DESIGN&DELIVERY

Transform companies and their cultures by helping them adopt Lean & Agile practices through coaching and training.

Craft powerful, intuitive technology products using Lean practices that continuously deliver value to our clients and their users.

We build technology and cultures that inspire and delight.

@LEANDOG @YOURHANDLE JON.STAHL@LEANDOG.COM

DeliveryTeams

LEANENTERPRISEAGILEFRAMEWORK

ProjectManagement

Office

ExecuOveAgility

ORGANIZATIONAL DESIGN

CULTURAL TRANSFORMATION

SPEED & LEAN

@LEANDOG @YOURHANDLE JON.STAHL@LEANDOG.COM

PRINCIPLES OF LEAN THINKING

Eliminate Waste Increase Feedback Delay Commitment Deliver Fast Build Integrity In Empower Teams See The Whole

IDENTIFY VALUE STREAM

FLOW

CUSTOMER PULL

PURSUE PERFECTION

SPECIFY VALUE

MyGoals Lean&AgileasitappliestoApplicaOonDevelopmentiswellknown

Mostofyoumanagepeople,sohowdoyouapplyLeantomanagingpeoplesystems&process?

Warning:Speed&Lean..Ialwaystalkfast!

PEOPLE SYSTEMS PROCESS SYSTEMS

HIGH PERFORMING TEAMS

STANDARD WORK

CONTINUOUS IMPROVEMENT

SPEED IN LEAN

Creative work environment for adults

Attract creative people with diverse backgrounds

Teams design the space

Amplify learning, bring it in

Healthy balance

Trust people

HIGH PERFORMING TEAMS

5

CREATE AN ENVIRONMENT THAT

INSPIRES AND DELIGHTS

THE BOAT

The Kearsarge - Steamship built in 1892

LET YOUR TEAM DESIGN THEIR SPACE

Why cant work feel more like home? Trust responsible adults!

OPEN WORK SPACES SUPPORT COLLABORATION

Engineers Computer Science & Mechanical Electrical

User Centered Designers Military Veterans Entrepreneurs Academics Specialist

Broad Knowledge Deep E

xperience

Generalist

DIVERSE BACKGROUNDS & T-SHAPED PEOPLE

HEALTHLY ADULT RECESS IS ENCOURAGED.

BALANCE: WORK, HOME, & HEALTH

Cardetailing,Whynot?

WE HIRE TRUSTWORTHY PEOPLETHEN WE TRUST THEM.

Ifyoupartake,ringthebellorbringinafruittray!

Letmakersmake!Uncoverlatentskills

AMPLIFY LEARNING BRING IT IN

CLEVELAND GIVECAMP

PEOPLE SYSTEMS PROCESS SYSTEMS

HIGH PERFORMING TEAMS

STANDARD WORK

CONTINUOUS IMPROVEMENT

SPEED IN LEAN

See the whole Visualize what you manage The standard is on the wall Improve the standard every day Create accountability

STANDARD WORK SEE THE WHOLE

SEE THE WHOLE

INFORMATION RADIATORS VISUALIZE WHAT YOU MANAGE

CLEAR COMMUNICATION IS THE FOUNDATION

Im glad we all agree.

GET THOSE MENTAL MODELS OUT ON THE TABLE

Ah...

AN EXPLICIT MODEL ALLOWS CONVERGENCE THROUGH ITERATIONS

Ah!

A GENUINELY SHARED UNDERSTANDING

Im glad were all agreed then.

Adisplaypostedinaplacewherepeoplecanseeitastheyworkorwalkby

InformaOontheycareaboutwithouthavingtoaskanyoneaquesOon

ThismeansmorecommunicaOonwithfewerinterrupOons

Large&easilyvisibletothecasual,interestedobserver Understoodataglance Changesperiodically,oritsnotbeingused Easilykeptuptodate

INFORMATION RADIATORS

TRANSPARENCY BUILDS TRUST AND SHARED UNDERSTANDING

TEAM NORMS

MARKETING WALL

FINANCE WALLS

FINANCE WALL

SALES FUNNEL

Wemeasureflow:Omespentwaitstates,andhaveexplicitpoliciesandrules.Laminatedcardsmakethingseasiertochange.

MeeOngsareconductedinfrontofthewalls&updated

CUSTOMER DELIGHT WALL

WALL LEGEND: 3 DELIGHTS Customer, People, Business

COMPANY ALIGNMENT WALL

IDEATION PORTFOLIO

WALLS MOVE TO CREATE FLOW

PRODUCT PORTFOLIO

KPI WIP - Decisions

KEY PERFORMACE INDICATORS & WIP

Do just enough

Act like a startup, be T-

Shaped

Leverage Latent Skills

STANDARD WORK

PAIR MANAGEMENT

PAIR MANAGEMENT

PAIRING REDUCES MISTAKES AND DRIVES FASTER DELIVERY

IMPROVEMENT HIKES

Your backlog is infinite

How do you manage it?

Email, meetings, voice mails, LinkedIn, txt, etc.

Avoid over-processing

Work on highest value first

Getting Things Done: Do, Defer, Delegate,

Delete

STANDARD WORK

MANAGE YOUR BACKLOG

5

YourBacklog Email MeeOngs ManagementCadence Projects PersonalDevelopment/Learning

LEADERSHIP STANDUP

PROCESSNEWBACKLOGBEFORESTANDUPSOYOUKNOWWHATCOLLABORATIONYOUNEED

MAKE YOUR BACKLOG VISIBLE Allbacklogshouldbevisibleandvaluebased Ifweallworkthesamewayitwillbeeasierto

Worktogether Knowwhatsoneachothersplates Delegateproperly Avoidmismanagedcommitments Reducelowvaluework/eliminatewaste Shareautonomyandcontrol

INBOXZERO!!!!

Meetings Projects Personal

Departments

Delegate Defer Delete Do

Done Done Personal Backlog

(Card Tool)

Someone Else's Personal Backlog

(Card Tool)

Calendar Project Backlog Department

Backlog (Trello)

Forms of Work

Personal Backlog

1. Create a Personal Backlog board 2. Create a list called Inbox Zero Backlog 3. Generate an email address and set it to populate in the Inbox

Zero Backlog list 4. Create a email contact with this email address 5. Create a Stand Up Goals list 6. Use Calendar view to see your meeting commitment, add

backlog around this

OUR INBOX ZERO STANDARD WORK

ORGANIZING YOUR BACKLOG

Inbox Zero Backlog Personal 225 (aka The Boat) Product Development Learning

LOTS OF BACKLOG

Backlog Conferences Need to Schedule

Scheduled > 2 Weeks Out Scheduled Next Week Scheduled This Week Scheduling

Next Today Missed/Cancelled Meeting Waiting/Watching

JONS CALENDAR VIEW

MEETINGSAREPROMISESWEMADE,SONOWICANFILLINREMAININGCAPACITYWITHHIGHESTVALUECARDS

PERSONAL BACKLOG

Make decisions faster

Determine

Responsible & accountable

vs.

Consult & inform

STANDARD WORK LIGHT-WEIGHT COLLABORATIVE

DECISION MAKING

6

FAST DECISION MAKING WE TEND TO OVER-PROCESS BY TRYING TO GAIN CONSENSUS

SIX THINKING HATS

COLLABORATION 8 : RACI

PEOPLE SYSTEMS PROCESS SYSTEMS

HIGH PERFORMING TEAMS

STANDARD WORK

CONTINUOUS IMPROVEMENT

SPEED IN LEAN

2 Second Lean Film your progress Log your progress Fix what bugs you!

CONTINUAL IMPROVEMENT 2 SECOND LEAN

7

Continuous Improvement 2 Second Lean Fix What Bugs You See Waste Film Improvements A Mind Set 8TYPESOF

LEANWASTE

How to talk about the hard stuff Make it visual, of course The best servant leaders have the courage and respect to raise the hard topics & change the past Listen to and respect the smallest voice via the Sacred Cow technique

CONTINUAL IMPROVEMENT RETROSPECTIVES & MORE

SACRED COWS IMPEDE PROGRESS

In communities, a "sacred cow" is a foundational idea that, though having lost its importance or value with time, cannot be abandoned because of the effort invested in it in the past. As such, the "sacred cow" can be symbolic of past success, struggle, or sacrifice. The presence of sacred cows leads to inhibited communication and Group Think. Group Think occurs when a group makes suboptimal decisions because of process problems or communication problems due to Social Normalization. Group members may, privately, realize that the decisions are poor ones but feel powerless to change them for fear of offending other group members, injuring Sacred Cows.

SACRED COWS

BOOMER THE SACRED SEA COW

BRUCE THE SACRED FUSE COW

Out Safe Words: CCFR

Courage CommunicaOon Feedback Respect

BUT DOES IT WORK?

TheFuse

PEOPLE SYSTEMS PROCESS SYSTEMS

HIGH PERFORMING TEAMS

STANDARD WORK

CONTINUOUS IMPROVEMENT

SPEED IN LEAN

RickMear PeopleSystems&StandardofWork&ConOnualImprovement

Oneof3mentobea4OmewinnerofIndy500.3OmeIndyserieswinner

Phew...TheEnd

The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.

- William Arthur Ward

QUESTIONS?FIREAWAY

HIGH PERFORMING TEAMS Creative environment that

amplifies learning T-Shaped people and diverse

backgrounds Healthy & adult recess Maker toys Bring learning to them

STANDARD WORK See the whole with information

radiators Pair management Manage your backlog, Inbox 0

& GTD Lightweight decision making

processes Fist to Five 6 Thinking Hats Collaboration 8

CONTINUAL IMPROVEMENT 2 Second Lean, Retrospectives, Pair Management, Sacred Cows

QUESTIONS?

JON STAHL 440.527.1183

EIT GLOBAL DIRECTORS MEETING @JONRSTAHL JON@LEANDOG.COM