Formatting letters, memos, and e-mails chapter 9

Francisco Hernandez & Emanuel Morales

Modified-block-style letter : it places the date, complimentary close, etc...

Date: consists of the month, day, and year.

Inside address: Is the name, title, and address of the recipient

Salutation: Is the greeting of a letter and always begins with Dear.

Mixed punctuation: A style in which a colon is placed after the salutation and a comma after the complimentary close.

Open punctuation: A style where there is no punctuation after the salutation or complimentary close

Body: the message of the letter.

Complimentary close: The sign-off for the letter.

Signature: The writer’s name

Signature block: The writer’s title

Reference initial: indicates who keyed the letter

Enclosure notation:

Copy notation:

Postscript: A remark at the end of a letter, after the signature and introduced by the “P.S.”

Chapter 9 1b Pgs 205-213

Jace Lair, Jordan Brown

Formatting MemosMemos are hardcopies used for intra-office communication

Memo PartsA memo contains certain elements like from line, date line, subject line, and the body

Special NotationsNotations at the bottom of the memo are used to indicate specific things to the reader.

Formating EmailE-mail is a message that is created, sent, and received digitally (electronically). E-mail is formatted similarly to a printed memo.

Salutation

Salutations is addressing people

by their first names, e mail or customer.

Message

Netiquette is a set of guidelines for appropriate behavior on the internet.

Complimentary close and Signature

When you finish an e-mail or letter, make sure you close it with a signature or your contact information for the convenience of the reader.

AttachmentsAttachments are

usually a picture or video you send with your email. Always make sure that it is safe to send so that your not sending your boss a virus.

Email Replies

This feature allows you to control who receives your reply.

Useful Email Features

● Address book

● Send Options…

● reply options

● forward

● folders

Business EthicsEven though it may be tempting to get caught up in all the hype remember to keep all your information honest.