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FORMAL WRITING FORMAL WRITING WHY?

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Page 1: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

FORMAL WRITINGFORMAL WRITING

WHY?

Page 2: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

FORMAL WRITING

TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM

Thank you letters Letters of apologies Letters of enquiries Letters of complaints Application letters,

forms Notices, circulars,

memosFormal EnglishFormal English is more commonis more common

in writing than speakingin writing than speaking

Page 3: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Look at the notes on formal Look at the notes on formal and informal English to revise and informal English to revise the difference between the two.the difference between the two.Dear Collins, We regret to inform you that we are unable to lend you

the sum of £500 that you require, but it may be possible to grant you a loan of for part of the sum.

If you are still interested, would you like to contact our main office to arrange an appointment with the assistant manager. He will be happy to discuss the matter further.

Yours sincerely, ___________

ABC

purpose

Explan-ation

closingclosing

Page 4: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

ENQUIRIESENQUIRIES

ServiceService Bargain Order Complaint Adjustment

TradeTrade Bargain Order Complaint Adjustment

Academics JobApplicationApplication

BusinessAcknow-ledge

Letter ofEnquiries-Counter

Enquiries-*confirmation

*refusal

Page 5: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

How does trade start?A wants to start a

business… Writes to Trade Writes to Trade

Development Development CouncilCouncil

Writes to some other Writes to some other companiescompanies

Co. writes back & Co. writes back & A A writes again to writes again to confirmconfirm

Co. write back & Co. write back & AA writes again to writes again to bargainbargain

Co writes back &Co writes back & A A writes back to thank writes back to thank & asks for further & asks for further contactcontact

May not have enoughMoney?May not have enoughExpertise?

-A letter to enquire about

Potential partners

-Reply letter

1. Yes, OK2. Yes, but some changes…3. NO!

-a letter to the Co.

introducing yourself

& potential partnership.-lots of adjustment letters-end with a confirmation letter

Page 6: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

If B wants to order some goods…

Writes to various Writes to various companiescompanies

Companies write Companies write back & quoteback & quote

BB writes again to writes again to bargainbargain

BB writes again to writes again to orderorder

Co writes back &Co writes back & confirm & states the confirm & states the exact dates & way of exact dates & way of deliveriesdeliveries

B B gets the good, gets the good, writes & thanks OR writes & thanks OR complainscomplains

May not be sure of the price, the insurance, the deliveries…

-A letter to enquire about

quotation

-Reply letter of enquiries

1. B is not too happy with the terms 2. if B is OK

-letters of adjustments-ordering letters

-confirmation letters-thank you letters

-letters of complaints

1. If B is happy with her goods2. If B is not happy with the goods

Page 7: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Same case dealing with services:C wants to book a hotel, a trip…

Writes and asks for Writes and asks for informationinformation

Companies write Companies write back & back & inform(adjustment inform(adjustment made sometimes)made sometimes)

C C writes back to writes back to confirmconfirm

C C writes back to ask writes back to ask for adjustmentsfor adjustments

Co writes back &Co writes back & confirm confirm

C C writes back to writes back to confirmconfirm

May not be sure of what’s offering

-A letter to enquire about details

-Reply letter of enquiries

1. If C is not too happy with the terms

2. If C is OK

-letters of adjustments

-confirmation letters-thank you letters

-letters of adjustments

Page 8: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Now go through the notes on letters of enquiries…

Identify the functions Identify the functions of each of the of each of the

exemplar letters.exemplar letters.

Page 9: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

If we try to group the letters of enquiries, it could be as follows:

A. Letters of enquiries

B. Acknowledging receipt of letters of enquiries

C. Letters of refusal

Purpose – requiring information

Purpose –

Acknowledging receipt of the letter ( ready to supply information)

Show standpoint

Purpose-

Acknowledging receipt of the letter ( ready to reject)

Close – further contact

Close – thanks for enquiries

-ask for reply

Close – counter proposal OR

– next contact

Page 10: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

A. Letters of A. Letters of enquiriesenquiries

B. Acknowledging B. Acknowledging receipt of letters of receipt of letters of enquiriesenquiries

C. Letters of refusalC. Letters of refusal

Purpose –Purpose – requiring information

Purpose – Purpose –

Acknowledging receipt of the letter ( ready to supply information)

Show standpoint

Purpose-Purpose-

Acknowledging receipt of the letter ( ready to reject)

Explanation of request

Explanation-1. Accept –

how?2. Accept with

reservation – what?

3. Further enquiries before expressing preferences, before showing standpoint.

Explanation-Reject – why?

Close –Close – further contact

Close –Close – thanks for enquiries

-ask for reply

Close –Close – counter proposal OR

– next contact

Page 11: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Now go back to the Now go back to the notes again, and notes again, and

write relevant write relevant expression to each expression to each

of the situations of the situations above.above.

Page 12: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

A. Letters of enquiriesA. Letters of enquiries B. Acknowledging receipt B. Acknowledging receipt of letters of enquiriesof letters of enquiries

C. Letters of C. Letters of refusalrefusal

  We wonder if you could help us …

-      We have heard of your firm

.Reservation:

In principal, we are interested…

Thank you for …. Unfortunately, we are unable to …

We are most interested in (A) Accept - how?

1.        After consideration/ we accept the details set in your proposal, and we would be most happy to proceed with following procedures:

 5. (B) Accept with reservation - what?

However, we are interested in your project… 

5. (C) Further our enquiries before expressing preference, before showing standpoint (counter proposal)

-    In theory, your project is an exciting one but we fear that in practice …

-    I am in a rather difficult situation at the moment.

-         We would be grateful if you could …

-         We look forward to hearing from you.

Thank you for your kind attention.

-         A contract would be offered if deemed necessary

-         If you have further enquiries, please do not hesitate to contact the undersigned.

Page 13: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

You are Damian, the Chairman You are Damian, the Chairman of JSSE. You are finding a of JSSE. You are finding a place for your exhibition for place for your exhibition for 1000 visitors. Write the series 1000 visitors. Write the series of letters between Damian and of letters between Damian and the venue he proposed until the venue he proposed until things got settled and things got settled and confirmed. There should be at confirmed. There should be at least 4 letters in the series; least 4 letters in the series; could be more!could be more!

Page 14: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Academic enquiriesAcademic enquiries

WHY?WHY?

To study further:

Overseas,

Local institutions

WHAT DO YOU NEED TO WHAT DO YOU NEED TO KNOW?KNOW?

General information about the institutions

Programme offeredEnrollment details &

registrationModes of studiesAssessment methodsTuition feesAccomodationFinancial assistance?

Page 15: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

ORGANISATIONS OF A ORGANISATIONS OF A LETTER OF ACADEMIC LETTER OF ACADEMIC ENQUIRIESENQUIRIES WHY? – WHERE DO YOU GET THE

INFORMATION? DETAILS OF YOUR ENQUIRES? CLOSING – ASK FOR APPLICATION

FORMS/ PROSPECTUS

Page 16: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Look at this advertisement and write an enquiry letter…

Page 17: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

As simple as …

Page 18: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Once you decided to apply, Once you decided to apply, then you’ll send in a cover then you’ll send in a cover letter and an application letter and an application form…form…

Refer to Giorgiou’s Refer to Giorgiou’s information on the information on the notes, fill in the form for notes, fill in the form for him.him.

Page 19: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Which part Which part is the most is the most important important part for part for selecting selecting an an applicant?applicant?

Page 20: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Let’s look at a letter written by D.K. Poon on his reasons of applying a university in Australia.

Why study tertiary instiutions?

Why Australia?

Why Eng.Lit?

Any assets?

Future career aspirations

Ask for further contact

Page 21: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

When do you need to write a When do you need to write a similar essay?similar essay?

JointJointUniversityUniversity

ProgramsPrograms

AdmissionsAdmissions

SystemSystem

Page 22: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Why do I have to write a Jupas essay?To be selected to universities…So what kind of students would they select?

Academic grades?Academic grades? Personal qualities?Personal qualities? Activities: in the school? Outside Activities: in the school? Outside

school?school?

Page 23: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

What should we pay attention when we write?

In content:In content: Expectation of tertiary

education Career aspirations Areas of strength and

weakness Hobbies and interest Past work experience Affirmation (relevant & related, truthful

& unpretentious)

In language and style:In language and style: In English Educated and formal

Don’t claim importance in qualitiesDon’t claim importance in qualities that you don’t possess.that you don’t possess.

Page 24: FORMAL WRITING WHY?. FORMAL WRITING TO THANK TO APOLOGISE TO ENQUIRE TO COMPLAIN TO APPLY TO INFORM Thank you letters Letters of apologies Letters of

Now put yourselves in Now put yourselves in groups of 4 and write a groups of 4 and write a short paragraph ( about short paragraph ( about 50 words) on one of the 50 words) on one of the

items listed above.items listed above.