1

Formal request to service provider

2

RFI desired information Company profile Product & service Financial stability Plans & direction Customer base & reference Key players in organization Number of location & strategic alliance Service support & training facilities &

resource Support , maintenance & service

3

RFQ desired information

For price or cost information from vendor

Contract type terms & special condition

Pricing & discount Change criteria & impact on pricing Payment terms

4

RFP desired informationความต้�องการของผู้ �ซื้��อ ขอบเขต้ เป้�ป้ระสงค� ส��งที่��ต้�องส�งมอบเพื่��อ vendor จะได้�เข�ยน proposal เสนอ บร�การมาให้�ผู้ �ซื้��อ พื่�จารณา1. Background2. Objective & scope3. General requirement4. Function feature & performance criteria5. Standard & regulatory compliance6. Constraints: time , business technical7. Governance, reporting & dispute escalation8. Customer/ vendor contact point9. Backup / recovery / contingency plan10. Quality assurance & risk mitigation plan11. Schedule of deliverables12. Contract information & type13. Recourse remedy & warranty14. Pricing15. Change management16. Disengagement condition & responsibility

5

Weight for evaluation component

20%

40%10%

30%competencies

competiitiveness of solution

vendor capability

relationship