of the floor then negotiate the course in reverse (1 point) •Place pallet in pre determined location (.5 points) •Pick up pallet to a height of 3 inches of the floor (.5

points) •Reverse back through the course to the starting position (1

point) •Place pallet back into starting position (1 point) •Return through the course to the end position (1 point) •Park properly and dismount the forklift (.5 points)

March 10, 2010 Volume 10 & Issue 03 www.hi-way9.com

In an ever demanding economic environment today Hi-Way 9 group of companies continues to push forward with a more diverse offering of services for our existing customers. It can be easily said “companies that respond to the economic changes and focus on listening to their customers usually become winners”.

Load way was started on the premise to offer LTL truckload and Full truckload across Western Canada from Hi-way 9’s current customer base in Alberta. In the past it was continu-ally said “NO” to customers when requested to consider out of province business that they wanted Team 9 to directly handle. The goal with Load-Way is to introduce to Team 9’s Alberta customers with having solutions for their out of province work. A recent example of a Load-Way customer requires us to take LTL and Full loads from Drumheller, AB to Winnipeg, MB. Vancouver, BC. Regina, SK. and Saskatoon, SK. It is now in the negotiating stages with a same customer to bring loads home from Yakima, Washington.

The Hi-Way 9 group falls into this category. As a leader in services we offer a more of a one-stop shop. This allows us to introduce to you Hi-Way 9’s newest operating division:

Load-Way will be creating its first triangle haul of Drumhel-ler to Vancouver, Vancouver to Yakima, Yakima to Drumhel-ler. The fleet consists of 1 highway tractor sleeper unit with rigged up 5 trailers in Tandem and tridem configurations. Bruce Dudley is Load-Way’s driver today, with current orga-nizing of the setup of a second truck. The challenge for a Load-Way driver in the future is not only will they be professionals on the road, but they will have to be self thinkers and focused on customer service. Their direct action determines how quickly they get unloaded or end up having unnecessary waits causing them to lay around and not be making money, for we all know…if we’re not moving we’re not making money. ON-TIME is crucial as there is al-ready one customer that will access a $1000.00 penalty for being late…knowing we don’t want any of these the Load-Way driver of the future is part Highway driver, part self or-ganized, part company representative and a relationship builder. This is a big demand and a lot different than a pin to pin program. Hi-Way 9 Group of Companies is very excited about adding this new level of service to its Alberta customers! As with most things offered to their customers we’re sure to watch Load-Way grow to a new level.

John M. Kohut Executive Support

Advisor to Hi-W ay 9 Group of Companies

Red Deer is running an internal “Gold Star” program, acknowledging a good day’s work with a star. Come the end of the month, those with the most stars wins a Tim Horton’s gift card. MMM-Timmy’s! Ron Fost (left) and Barry Laite or two such winners. Congratulations, gentlemen! We look forward to seeing who has the

Forklift Practical Test Driver shall show the ability to successfully and safely navigate through an obstacle course on a lift truck while watching for hazards. Trainee must load and unload a pallet, negotiate an off-set alley with a load in reverse.

•Operator will start by conducting a pre-trip inspection (1point)

•Safely mount and prepare to complete course (.5 points)

•Seatbelt must be used (1 point) •Must successfully drive through our

preset course (1point) •Must make a right and left hand turn

safely (1 point) •Locate staged pallet and safely enter and lift the pallet to a height of 3 inches

March is Forklift Training month! All people who operate a forklift will have

their skills tested.

Trainer will set a designated course with a minimum of two turns and 6 pylons. A pallet will be pre set at the end of the course for the driver to lift safely and navigate the course in reverse to the start position dropping the load, backing out of the load, returning to the load safely picking it up again and returning to the finish to park and safely dismount. A grade will be given as described for a total. Driver will have no less than 95% to earn his ticket.

Money for Team 9

1. Weigh-IT $86,727.94

2. Pro Miles $8,063.22

3. Admin 42 $5,400.00

4. Pro Tech $2,000.00

5. Fuel Whopper $0.00 Total $102,191.16

Money Wasted

A. Claims / Cancelled $7,781.84

B. Misdirects $3,200.00

C. Undelivered $3,510.00

D. Admin 42 $0.00

E. Fuel Whopper $10,000.00

F. Non reported R&M $0.00

G. Vehicle Claims $27,183.73 Total Wasted $48,515.57

Team 9 Hero & Whatzup Just for Team 9/Birthdays & Anniversaries

WHATZUP IN…

Manulife Travel Cards If you are planning on leaving Canada,

make sure you contact Donnerene for a flyer from Manulife regarding out-of-country insurance.

It may just be worth your time- You never know until something happens!

Why Take RRSP’s Directly Off Your Pay Check?

Taking funds directly from your pay check towards an RRSP al-lows you not to pay taxes on that amount. Also, it is a lot easier to put money aside when you don’t even see it. And the very cool thing about this savings plan? Hi-Way 9 can do this for you! Just ask Donnerene how (1-800-622-5800)!

A NOTE FROM PAYROLL If you have moved or have a new

phone number, please contact Donnerene in payroll at

800-622-5800 / Drumheller Office. Vacation Pay is paid out by direct deposit on the

15th and the last day of each month, with four working days notice required. Let Donnerene in

payroll know when you require your payout.

2010 Tax Forms

If you would like to have more taxes taken from your

pay checks Or if you have a change in your

dependants Please get a form the depot office.

The little town of Vulcan is located 45 miniutes South East of Calgary and is a daily trac-tor trailer run from the Calgary terminal. With the changes in the economy Vulcan, like many other communities, has seen a decrease in most of it's business. The main com-modities that we are directly involved with are Midfield Supply which is a very strong busi-ness for the area. Team 9 is also involved in moving freight for the Town and County in the area which is mainly chemical treatment and water treatment supplies. Also in the area we move groceries, tires, Big Rock Breweries, Baker Petrolite Chemicals and Atco Gas. The area is a typical friendly prairie community where everyone is a friend and a wave and smile are still something that is given freely. Yes, this community is true to its name. Vulcan is known as the “Star Trek” capital of Canada. In June the annual “Spock Days/Galaxyfest Star Trek Convention” will be taking place with a weekend of fun, entertainment, and “going

where no man has gone before”...maybe.

Team 9 recently had a new driver start in the area of Vulcan. He (Sheldon Bennett) has quickly made friends with many of his customers and has begun to build relationships. Sheldon is welcomed in this community with a smile. We are happy to have such a nice young man with a great (Team 9) attitude in the area. His personality and hard work ethic will be a big as-set to Team 9 and to the community.

Everyone tries to define this thing called Character. It’s not hard. Character is doing what’s right when nobody’s looking.

Gary Parenteau January, 26, 1948-January 31, 2010 Gary was born in Toronto, Ontario on January 26, 1948. He was the eldest of 5 children. In 1979 Gary moved to Alberta where he and his fiancée Kathy were married. They worked side by side building their life together. They were blessed with 2 children, Sarah and Ashley, who quickly became the focus of their life. They shared many passions-a zest for life, good friends, and their love for vehicles. At the centre of all was the importance of family... “Family is Everything”. Gary always said,

“You don’t need dozens of friends, just a few true ones”. His down to earth demeanor and outgoing attitude made him very easy to talk to. He was a man of his word who welcomed all into his life and home. Gary helped anyone he could. Next to love, help is the greatest gift. He touched many lives during his Alberta journey, and likewise was touched and enriched by many. Gary will be sorely missed but never forgotten. Gary Parenteau will be sadly missed. He was one of those rare breed that you couldn’t help but like, he was such a sincere gentleman. He always looked at life as the glass 1/2 full not half empty . Gary had been with Hi-Way 9 for over 10 years and during that time he was always an instrumental part of day to day op-erations of this company. During the past 18 months Gary brought his industry knowledge and ac-cepted a new challenge as a Customer Care Specialist . During this period the system came across significant hurdles along with the separation of Central Carriers and Hi-way 9. Being the true Cus-tomer Care Specialist he was, Hi-Way 9 was able to excel to a new level in Edmonton immediately. This past December at Team 9’s annual awards celebration, Gary was presented with the Frank Ko-hut award, recognizing him for his outstanding salesmanship with the company. Team 9 has lost a great member.. We hope the best for his wife Kathy and daughters Sarah and Ashley.

Joe Hearn, Director of Operations in Calgary recently cele-brated his 40th birthday. We are such a close team/family, we just had to share in the celebrations! Nice, um, attire, Joe!

MARCH 15 ERWIN HAMILTON 17 LLOYD ZIEGLER

19 RACHEL MCALLISTER 20 ELSPETH KENNEDY 23 LARRY BEAMISH 23 HARLEY MCFARLANE 23 ZACHARY CARR 24 ROGER SOCHOLOTUIK 24 ADAM LEBLANC 25 JOYCE BERGEN 25 JAMIE LOWE 26 BLAINE BOLIN 26 SHANYN RENZETTI 26 MARGARET DONCASTER 27 TINI SCHOCK 27 KEVIN RAYNER 27 NORMAN CALVERLEY 29 SHIRLEY KUROWSKI 29 SHARON CORFE 29 TERESA DOERSAM 30 RHONDA RAMSAY

APRIL 2 ADAM CAMPBELL 3 JARED LANGKOWSKI 3 BRIAN JASPERSON 5 SHANE TYSON 5 CHRISSY BAKER 5 PAUL CARR 7 WENDY HARLEY 8 JESSICA MCCORMICK 8 TASJA GILMOUR 8 HEATHER GERLACK 8 SETH KEIL 9 LAUREN BERNAKEVITCH

10 LEONARD GREENSLADE 10 TERRY GIONET 10 RAELENE PEARS 10 COLLIN HAGEL 11 JASON RUFF 11 BRENDA SMITH 11 AMANDA BURDICK 12 JESSICA SMITH 13 DARCY RADKE 13 HAROLD NEWMAN 13 ARTHUR HOLT 14 MICHEL RIVKIND 14 KRISTY HERMANSON 15 JEFF DAVIS

MARCH 17 DARCY/SARAH RADKE 25 SYLVIA/ROGER KIRK

APRIL 4 SKIP/LORRAINE MACARTHUR

12 MARK/COLLEEN LINZMEYER

Truck Pride & Who’s Who Think Positive, Team 9 Happenings & Those to Know

Name: Darcy Radke Age: 26 Years Original Start Date with Team 9: December 2006 History with Team 9: P&D Red Deer, Calgary Same-Day line, Rimbey Line Current Position: Medicine Hat P&D Team 9 warm & fuzzies: Likes the team atmosphere, his customers and the safety awareness Likes the fact that everyday is like a box of choco-lates: you just never know what you are going to get Accolades: Always looking out for the weigh it program and does his part in contributing Thumbs up to the new Team 9 members!

Congrats to the above Team 9 members for your years with

Hi-Way 9. Thanks for your commitment and care.

Focus on the Positives! Some Quality Achievements Received- “Going the Extra Mile”

Richard Vanalstyne – Red Deer-We received a phone call today from Gerry of Whitelaw Oilfield wanting to commend our driver Richard for his exemplary ser-vice. They have never had a driver so courteous and anxious to help. He wanted to let us know. Thanks very much, Richard, and keep up the good work. Gervais Nadyikeza – Edmonton-I have driven with you a couple of times now. You are one of the safest driv-ers I have ever driven with. Please keep up the pro-fessional attitude. Steve Saunders – Calgary-Paul at Lafarge Exshaw called to say that in dealing with you today, he found you to be extremely professional, courteous and friendly. He even joked about keeping you forever. Good work on the customer service!! Thank-you!!

Dany Demers – Red Deer-We had a driver call in sick today and Dany stepped up and delivered Lacombe, doing a really fine job too! Thank you Dany for being a driver I can count on to go the extra mile every day. Dave Stedman – Red Deer-Thanks very much for vol-unteering to help out this morning with a early morn-ing delivery. It is very refreshing to have a driver vol-unteer to help before being asked. The delivery would have been late without your help. Thanks again fro providing such excellent customer service. Dennis Schock – Deck-Way– On Monday, we were swamped in Edmonton with pickups. You stayed late and made sure you loaded all your pickups in a timely and safe manner. Thank you for working with us and making the team function.

5 Years February 28, 2005 Leonard Trotchie

10 Years

March 14, 2000 Darrel MacIntyre

Jason Albright

Team 9 Edmonton was recently needing a break from the hum-drum of every day life...and decided “hat day” at work would do the trick. The prize awarded? A good laugh by all! By the looks of just a few of the samples at left, it appears the day was a success!

Name: Derrick Skeffington Age: 41 years

Original Start Date with Team 9: March 1997 History with Team 9: Red Deer body job, class 1 local P&D, Stettler run Current Position: Line Delivery Manager Consort/Provost Team 9 warm & fuzzies: Great people to work for and with, good equipment, just enjoys working here and happy to come to work every day. Accolades: -Great attitude –Customers have nothing but good things to say about him -Treats his customers and his run as if they were his own, taking care of their needs and servicing them with the utmost care and attention –Meticulous in his paperwork, reporting, with his uniform on and truck clean daily

Lee Van Schaik Roger Socholotuik Roy Schultze

Chris Bell Steven Saunders Bruce Dudley

Dave Stedman Jim Spycher Ken Melbourn

Lloyd Ziegler

There’s nothing to say but “wow”! These units are movable billboards of Team 9 pride! Congratulations to Steven Saunders for winning the rec-ognition of this month’s truck pride! Steven has been featured numerous times with his shining unit, and is an example to be followed.

Edmonton Position Drumheller Position AWIL HASAN MECHANIC IAN SOUTHERN DRIVER KYLE JONES MECHANIC ZACH BERNARD WAREHOUSE SEAN MURRAY MECHANIC RON LAMB DRIVER

Stettler Position JEREMY TURCOTTE DRIVER

Red Deer Position CAMERON ZYLSTRA DISTRIBUTION

Safety & The Doctor’s Check-up UniformPride & Thoughts

Checkin’ The Pulse of Quality

Safety Corner Jerry’s Jerry Allen Director of Safety and Compliance Quality and Safety Implementation Team

Accident Report February 2010

Ed Chernoff Director of Quality Assurance Quality and Safety Implementation Team

Abdi Elmi

Ryan Parker of Team 9 Ed-monton embarked on a rather “colorful” journey in an en-deavor to raise money for the Edmonton Children’s Hospital. Having colored his hair pink for a week, Ryan then shaved his head raising a total of $780.00 towards his cause. Congratulations, Ryan! Your contribution will help make a difference. And the changes in your appearance have been... entertaining to say the least!

We all know a whole lot of work goes into the quality share program. Be-tween the actual weighing and cubing, phone calls, submissions into the computer, communica-tion, keeping those accountable, the question could be asked-in the end, will the program REALLY pay out? Oh, fellow Team 9 members, I did a quick check and it was exciting! Not going beyond the last 3 years, I saw numbers in the $200 dollar range, $300 dollar range, and the highest was $529.31 in ONE payout! And the crazy thing is, this program hasn’t even reached its potential! Let me encourage you to keep working with the quality share program. We know it is a check point of the quality of our work, which benefits us, the company and the cus-tomer. But what we also have to know is that when true focus is given by all Team 9 members, the benefit will be for our pockets as well...mine could use a little extra green-how about yours’? ...because I care Sylvia Kirk

Dany Demers

Jason Albright Roy Schultze

Werner Klammer

Mike James

Rayanne Scott

Mike Shilson

Jason Smith

Team 9 Calgary Edwin Wiggers Walking the walk, not just talking the talk...these Team 9 members are speaking without saying anything, and that something is “pride!”. Every division of Hi-Way 9 repre-sents a vital part of the Team, without which the system would not work efficiently. Thanks to these Team 9 members for the pride, their care, and their smiles! And a special note for the Team 9 Calgary in the new Team jerseys. They are going to look HOT in a game! The winner of the uniform pride recognition is Jason Albright-not only showing uniform pride, but truck pride on previous pages as well. Congratulations!

It’s time for our monthly check up. We’re in good shape for the month, Team 9! Misdirects are at 32 taking $2640.00 out of Quality Share. Claims are at $7564.00 bringing us to a percent of 0.2 on a target of 0.04%. Our payout at this moment is $127.00. This has been the best I have see our standings in a while. Great work Team 9!

You have seen Jerry and myself out in the fields with our new program. The information Raelene gathers together for us forces us to see each and every one of our teams members in person. Has there been im-provements? Ohhhhh yes. Terminals are cleaner, truck pride has increased, the awareness level is up. The

QSP will also increase as we are doing things right. Excellent work Team members -keep it rolling! Till the next time.

DATE LOCATION STATUS DOLLAR DETAILS 1-Feb-10 Streamline Cal Closed $603.13 Driver rubbed 2 trailers together while parking.

Unit 2207 1-Feb-10 Hiway 9 Edm Open Est $6,000.00 Driver hit car in parking lot.

Unit 167 5-Feb-10 Hiway 9 Edm Open Est $3500.00 Driver was backing into dock and it truck pulled

behind him. Unit 2249 8-Feb-10 Hiway 9 Edm Open Est $200.00 Driver slid into ditch hit post cut panel on box.

Unit 93 9-Feb-10 Hiway 9 Edm Open Est $3500.00 Driver stopped for coffee, hit canopy at gas bar.

Unit 2249 11-Feb-10 Deckway RD Open Est Unknown Driver making left turn in traffic was hit by vehicle.

Unit 2229 11-Feb-10 Hiway 9 Leth Open Est $5700.00 Driver backed into traffic, hit vehicle behind him.

16-Feb-10 Hiway 9 Edm Open Est Unknown Driver was in fog and was involved in multi vehicle incident Unit 251

17-Feb-10 Hiway 9 Rd Open $568.59 Driver was backing into customer site and hit build-ing Unit 111

18-Feb-10 Hiway 9 Edm Open Est $3500.00 Driver was in parking lot and backed into car be-hind him. Unit 116

23-Feb-10 Hiway 9 Rd Open Est $2000,00 Driver was making train, over shot it and slammed trailers together damaging front panel. Unit 2215

Again we need to stress the importance of backing up. In one of the interviews I at-tended Reg Trentham made the comment that his father trained him to drive and was told “Only use reverse if necessary”. If you can drive around the block or parking lot, that is the better move as we don’t know who is sneak-ing up behind us. Safety! Our “Quality Assurance Team” is making huge gains in our training program. We have had some casualties but we are committed to cleaning up this report.

Spring is coming fast, and along with spring comes selective traffic enforcement pro grams. S.T.E.P enforcement is shared duties of all Alberta law enforcement. We have been advised of what the STEP programs will be, and you need to know that during these programs there are 0 tolerances.

March-Seatbelt April-Speed

May-Young drivers As you all know when the snow does melt we will see the D.O.T. out on our roadways doing CVSA inspections. Operation Air Brake will start right away and ramp up to its peak in June. You will see more truck inspections then ever before this year. All Out of Service reports will result in the driver being charged with a violation...

Quality means doing it right when no one is looking. Henry Ford

Darrell Kohut Vice President, Operations/Maintenance