forgotten bgsu password self‐serviceto use the forgotten password self‐service application,...

Forgotten BGSU Password Self‐Service Account holders who have forgotten their BGSU password and have previously established Security Questions and Answers for their account will be able to reset their password using the Forgotten Password Self‐Service application. This self‐service application is available 24 x 7 via a link on the MyBGSU login page. Please Note: Any account holder who has not previously established Security Questions and Answers for their account will need to contact the Technology Support Center (TSC) to reset their password. To use the Forgotten Password Self‐Service application, select the “Forgotten Password” link available under Quick Links on the MyBGSU login page. You will be asked to enter your username and BGSU ID#. Select “Continue” after you have entered your username and ID. If you do not know your username, please contact the Technology Support Center .

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ForgottenBGSUPasswordSelf‐Service

AccountholderswhohaveforgottentheirBGSUpasswordandhavepreviouslyestablishedSecurityQuestionsandAnswersfortheiraccountwillbeabletoresettheirpasswordusingtheForgottenPasswordSelf‐Serviceapplication.Thisself‐serviceapplicationisavailable24x7viaalinkontheMyBGSUloginpage.PleaseNote:AnyaccountholderwhohasnotpreviouslyestablishedSecurityQuestionsandAnswersfortheiraccountwillneedtocontacttheTechnologySupportCenter(TSC)toresettheirpassword.TousetheForgottenPasswordSelf‐Serviceapplication,selectthe“ForgottenPassword”linkavailableunderQuickLinksontheMyBGSUloginpage.

YouwillbeaskedtoenteryourusernameandBGSUID#.

Select“Continue”afteryouhaveenteredyourusernameandID.Ifyoudonotknowyourusername,pleasecontacttheTechnologySupportCenter.

Page 2: Forgotten BGSU Password Self‐ServiceTo use the Forgotten Password Self‐Service application, select the “Forgotten Password” link available under Quick Links on the MyBGSU login

YouwillbeaskedtoanswertwoofthefourSecurityQuestionsyouestablishedforthisaccount.BesuretoanswerthequestionsexactlyasyoudidwhenselectingyourSecurityQuestionsandAnswers.Capitalizationwillbeignored.IfyouareunabletoansweryourSecurityQuestionscorrectly,pleasecontacttheTechnologySupportCenter.

Youwillalsoneedtoenteranewpassword.PleasebesurethepasswordconformstothecriterialistedunderPasswordRequirements.

Page 3: Forgotten BGSU Password Self‐ServiceTo use the Forgotten Password Self‐Service application, select the “Forgotten Password” link available under Quick Links on the MyBGSU login

OnceyouhavecompletedthisprocessyouwillseeaSuccess!screen.

YouwillnowbeabletologinusingyournewBGSUPassword.YouwillreceiveanemailmessagefromtheTechnologySupportCenter(TSC)confirmingthechangetoyourpassword.Ifyoudonotreceiveaconfirmationemailmessage,pleasecontacttheTechnologySupportCenter.

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