foreword - infrabel · 2020. 7. 22. · an authenticator app is an app that generates (temporary)...
TRANSCRIPT
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TheinstructionsalwaysassumethatyouareloggingontoanapplicationfromoutsidetheInfrabelnetwork.Wewillthenaskyouforadditionalverificationor,toputitanotherway,asecondfactor.Afterall,wethenapplytheprincipleofMFAorMultiFactorAuthenticationtoprotectyouraccount.
Theexplanationdepends,amongotherthings,onthechoiceyoumakeasanadditionalverificationmethod. Anoverviewofallverificationmethodscanbefoundhere.Weadviseyoutogothroughthecontentofthatpagefirst.Thisway,youwillalsoknowwhatyouneedthe//Accountappforandwhatyouralternativesareifyoudon'twanttoorcouldn'tinstallit.
Choosebelowwhatappliestoyou
Foreword
Iwanttousethe//Accountapp
Idon'twanttousethe//AccountappChoosethisoptionifyouhavea
smartphoneortablet(personalorprofessional)andyouregularlylogontoanInfrabeltapplicationfromoutsidethe
Infrabelnetwork.Thisoptionistheeasiestoptioninthosecases.Afterall,youdon'thavetoenteryourusernameandpasswordeverytime.
Choosethisoption• ifyoudon'thaveasmartphoneortablet• orifyouonlyhavetosignuplikethis
onceeveryfewweeks• orif,forexample,youdon'thaveyour
smartphoneathand
Thismanualisintendedfor... ...andnotfor...
Infrabelemployees BusinessCornerusers,emergencyservices,partnersandcustomers.Untilnow,didyouonlyloginwithausernameandpassword?Seewhatchangeshere.Areyoualreadyenteringanadditionalfactor?Pleasefollowthisexplanation.
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Loginwiththe//Accountappoverviewofthestepstobeperformed
1.Installationofthe//Accountapp
2.Configuringthe//Accountapp
3.Initialregistrationtoanapplication
Nextapplications withthe//Accountapp
Reactivationofthe//Accountapp
Changingsettingsinthe//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
initialsteps
subsequentoptionalsteps
Tapaframedrectangletoimmediatelynavigatetothesubject
everydaystep
Preparetoresetyourpasswordyourself!
1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
Ifyouchoosetousethe//Accountapp,youwillnotonlybesafebutalsoveryeasytouse.beabletologintoapplicationswithouthavingtoenterausernameandpasswordeachtime.Asimplefingerscan,facialrecognitionorpasscodewilldo...
InstallationonanInfrabelregisteredmobiledevice(MDM)
Theinstallationhasalreadybeenperformedautomaticallyonthisunit(viatheCompanyPortal).
InstallationonyourpersonalAndroiddevice
▪ OpentheGooglePlayStore
▪ Browseorsearchforthe"//AccountInfrabel"app
▪ OnceyouhavefoundtheInfrabeltapplication,tap"Install".
▪ Opentheapp
InstallationonyourpersonaliPhoneoriPad
▪ OpentheAppStore
▪ Browseorsearchforthe"//AccountInfrabel"app
▪ OnceyouhavefoundtheInfrabeltapplication,tap"download".
▪ Opentheapp.
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1.Installationofthe//Accountapp
1 Openthe//Accountappandchooseyourlanguage
2 Browsetheintroductionscreens
3 Enteryourusername IfyouhaveanInfrabele-mail,yourusernameisthesameasyoure-mailaddress.Ifyoudonotknowyourusername,pleasecheckyourpayslipatthetop.
4 EnteryourInfrabelpassword
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2.Configuringthe//Accountapp
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Don'tclickonthefirsttwoiconsyet.Theycanonlybe
usedafteryouhavecompletedthecurrent
configuration.
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5 Loginwithverificationcode:makeyourchoice
Wealsoneedtocheckyouraccountnow-duringconfiguration.Wedothisusingaverificationcodethatwesendyou.Howwedothis,youchoose:
• bytextmessage:thenwe'llneedyourcellphonenumber
• viaalternativeemailaddress:weneedanemailaddressthatisdifferentfromtheaddressassociatedwithyourusername.
• Viaanauthenticator-appi:itispossiblethatyoualreadyinstalledandconfiguredanauthenticator-appforotherapplications.IfyoualsoconfigureditforyourInfrabelaccount,youcannowuseit.
•Ifyouhaveneverloggedinwithasecondfactorbefore,weneedextradata,andyouwillhavetoenteritinthenextstep.
Ifyousignedupearlierwithasecondfactor,youcanonlychooseanoptionthatisknowntous.Hereweexplainhowtosetotheroptions.
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Anauthenticatorappisanappthatgenerates(temporary)codestoverifyanaccount.Oneappallowsyoutomanagedifferentaccounts,forexample,youraccountassociatedwithyourpersonale-mailaddress,yourInfrabelaccount,anaccountwithanothercompany,etc.Youdon'tneedtobeconnectedtoamobilenetworktogetacodethroughanauthenticatorapp.Wedon'tcarewhichauthenticatorappyouuse(Microsoft,Google,...).
1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
6 Completedataifnecessary
Thisstepisoptionalandwillonlybeshownif,fortheoptionyouchose,wedon'thaveanydatayet.Followtheinstructionthataccompaniesyourchoice:
• YouchoseSMSore-mail
Enteryourmobilephonenumberoranalternativee-mailaddressasrequested.Thismustbedifferentfromtheaddressassociatedwithyourusername.Infrabelwillonlyusetheinformationprovidedforthesecurityofyouraccount.Youcanalwaysdeleteyourdataatalaterdate:seehowtodothishere.
• Youchoseauthenticatorapp
Ifyouwanttoreceivetheverificationcodeviaanauthenticatorapp,youcanseeherehowtoperformtheinstallationandconfiguration.Werecommendthatyoudothisbeforesigninguptoanapplication.
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
7 Enteryourverificationcode
Enterthecodeyoureceived(viaemail,SMS,oryourauthenticatorapp).Tip:whenusingtheoption"sms"youcancopythecodefromthetextinyourkeyboard.OnIphonedevices,youneedtoclickontheverificationcodefieldbeforeyoureceivethetextmessage.Youshouldreceivethetextmessageande-mailwithinaminute.Ifnot,youcanrequestanewcode(seelinkonthescreen)
8 Setapasscode Setapasscodeasextrasecurity.Youwillalsobeabletousethefingerscanorfacialrecognitionfunctionsasanalternativetoenteringapasscode.
9 Allowaccesstootherfeaturesofyourphone
Alsogivepermissionto• beabletoreceivemessagesonyourdeviceforthe"Pushnotifications"method• tobeallowedtouseyourcameraforthe"QR-scan"methodFollowtheinstructionsonyourscreen
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
You'redone! Yourappisfullyconfigured.Youcanclosethem,she'snowwaitingfor"furtheractions":
SheiswaitingtosendyouaPushnotificationorscanaQRcodeafteraloginrequest:
• whenyoulater(whenloggingontoanapplication)askfora"Pushnotification"theappwillopenautomatically.
• Whenyouchoose"QR-scan",youopentheappyourselfandtheappautomaticallyswitchestocameramodesothatyoucanscanthedisplayedQRcodewiththeapp.
•
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
1 Gototheapplicationyouwanttoopen Forexamplehttps://sapfiori.infrabel.be/flp.
Clickon"Login" Leavethecheckboxopen.
Enteryourusername IfyouhaveanInfrabele-mail,yourusernameisthesameasyoure-mailaddress.Ifyoudonotknowyourusername,pleasecheckyourpayslipatthetop.
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3.Firstsignupwiththe//Accountapp
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
2 3
Uncheckthisboxifyoudonotworkonyourowndevice.
Ifyouleavethison,youwon'thavetoenteryourusernamenexttime.
Thissteponlyappliesthefirsttimeyoulogontoadevice'sbrowser.
4 Chooseyourverificationmethod
QRscan Youneedthe//Accountapponadeviceotherthantheoneyouarelogginginwith.It'sthesimplestandfastestmethodwhenlogginginonaPCorlaptop. Openthe//AccountappandpointthecameratotheQRcode.Justenteryourpasscode,fingerscanorfacialrecognitionandyou'reloggedin!
Pushnotification
Thisisthesimplestandquickestmethodwhenyoulogintoamobiledeviceusingthe//Accountapp.Youcanalsologinfromanotherdevice.Withthischoiceyouwillgetanotification(Pushnotification).Acceptthenotification.Giveyourpasscode,fingerscanorfacialrecognition.Ifyouworkononedevice,gobacktothebrowserfromwhichyousurfedtoyourapplication(ortotheappyouopened).Youareloggedin!
Verificationcode
Thisisaclassicmethodforwhichyoudon'tneedthe//Accountapp.Lesseasy,becauseyoustillneedtoenterapasswordandacode.Furtherexplanationcanbefoundhere.
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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ThePASSWORDoptionisonlyavailableforBusinessCornerandemergencyservices.
or
Nextregistrationswiththe//Accountapp
Ifyouopenanapplicationonthesamedeviceandthesamebrowser*,yougetthefollowingbenefits:• Thesystemstillknowsyourusername(soyoudon'thavetoenteritanymore)• Thesystemremembersyourlastverificationmethod(soyoudon'thavetochooseitanymore):
*withouterasingthebrowsermemory
1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Youchosethe"QR-scan"optionlasttime.
1 Gotoyourapplication Forexamplehttps://sapfiori.infrabel.be/flp
2 ScantheQRcode Openthe//AccountappandpointthecameratowardstheQRcodethatappears.Iftheappdoesnotopenincameramode,checkifyoursessionisstillactive(see"Reactivateyoursessioninthe//Accountapp").
Accept Acceptwithpasscode,fingerscanorfacialrecognition
You'resignedup!
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Youchosetheoption"Pushnotification"lasttime.
1 Gotoyourapplication Forexamplehttps://sapfiori.infrabel.be/flp,oropenyourapp
2 ThePushnotificationwillbeautomaticallysent
Youwillreceivethenotificationonthedeviceonwhichyouinstalled//Account.Ifyoudon'treceiveanything,pleasecheckifyoursessionisstillactive(see"Reactivateyoursessioninthe//Accountapp").
Openthenotification Acceptthenotificationwithpasscode,fingerscanorfacialrecognition
You'resignedup! Ifyouworkononedevice,gobacktothebrowserfromwhichyousurfedtoyourapplication(ortotheappyouopened).Inthemeantime,itreceivedamessagefrom//Accountconfirmingyouraccount.
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Youchooseanothermethod Thiscanbedoneviathetabsontheleftoratthebottom.Orbyclickingon"//Account".
Someoneelseloggedontoyourphone
Registeryourselfviathelink<yourusernameorviathepeopleicononmobile
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*withouterasingthebrowsermemory
1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Youwanttochangeauthenticationmethodoruser
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<yourusername
1 Openthe//Accountapp Ifyoursessionhasexpired,youwillalsoreceivethatmessageintheintroductionscreen.
2 Clickon"Next"
3 Unlockyouraccess Youdothiswithyourpasscode,yourfingerscanorfacialrecognitionofyourchoice.
4 Enteryourpassword Yourusernamealreadyknowstheapp.
5 Loginwithaverificationcode Usethesameinstructionsashere
Your//Accountsession isactiveagain
Reactivationofyoursessioninthe//Accountapp
Your//Accountsessionexpiresafteronemonth.Afterthattime,forsecurityreasons,weaskyoutologintotheappwith2morefactors.
Ifyoursessionhasexpired,youwillnotreceiveanyPushnotificationsandyouwillnotbeabletoperformaQRscanwithyourapp.SoifyouexperienceproblemsscanningQRorgettingPushnotifications,weadviseyoutoalwaysfirstcheckifyoursessionhasnotexpired:
yoursessionisactive yoursessionisnolongeractive
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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1 Openthe//Accountapp Ifyoursessionhasexpired,reactivateyoursession
2 Tapusersettingsandchangepermissionto...
❑ yourbiometricdata Youcanenableordisablethepermissiontousefingerscanorfacialrecognition.ThesedatacanonlybereadbyyourdeviceandnotbyInfrabel.Ifyoudonotgivepermission,youmustenteryourpasscode.
❑ thecameraofyourdevice Ifyoudonotgivepermission,youcannotusetheQR-scanoptionasaverificationmethod.
❑ receivingnotifications Ifyouturnthisoff,youcannotusethePushnotificationoptionasaverificationmethod.
Changeyourlanguage
7 Logout
Reset IfsomethinggoeswrongwithreceivingPushnotificationsorscanningQRcodes,tryresettingtheappusingthissetting.
Closethewindow.You'redone.
Changeyoursettingsinthe//Accountapp(optional)
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1.Installation//Accountapp
2.Configuration//Accountapp
3.Firstloginwiththe//Accountapp
Nextregistrationswiththe//Accountapp
Reactivateyoursessioninthe//Accountapp
Changeyoursettingsinthe//Accountapp(optional)
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Tapaframedrectangletoimmediatelynavigatetothesubject
Loginwithoutthe//Accountappoverviewofthestepstobeperformed
Firstlogintoanapplicationwithoutthe//Accountapp
Nextapplications without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
initialstep
subsequentoptionalsteps
everydaystep
Preparetoresetyourpasswordyourself!
Firstloginwithout//Accountapp
Nextregistration without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
1 Gotoyourapplication Forexamplehttps://sapfiori.infrabel.be/flp
ClickonLogin Alwaysleavethecheckboxempty.
Enteryourusername Yourusernameisthesameasyouremailaddress.Ifyoudon'tknowyourusername,lookatthetopofyourpayslip.
4 Choose"verificationcode Fortheothermethodsyouneedthe//Accountapp.
5 Enteryourpassword
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Firstloginwithout//Accountapp
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Uncheckthisboxifyoudonotworkonyour
owndevice.Ifyouleavethison,youwon'thaveto
enteryourusernamenexttime.
Thissteponlyappliesthefirsttimeyoulogontoadevice'sbrowser.
5 Loginwithverificationcode:makeyourchoice
We'llcheckyouraccountagainstaverificationcodethatwe'llsendyou.Howwedothis,youchoose:
• bytextmessage:we'regonnaneedyourcellphonenumber.
• viaalternativeemailaddress:weneedanemailaddressthatisdifferentfromtheaddressassociatedwithyourusername.
• Viaanauthenticator-appi:itispossiblethatyoualreadyinstalledandconfiguredanauthenticator-appforotherapplications.IfyoualsoconfigureditforyourInfrabelaccount,youcannowuseit.
Ifyouhaveneverloggedinwithasecondfactorbefore,weneedextradata,andyouwillhavetoenteritinthenextstep.
Ifyousignedupearlierwithasecondfactor,youcanonlychooseanoptionthatisalreadyknowntous.Hereweexplainhowtosetotheroptions.
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Anauthenticatorappisanappthatgenerates(temporary)codestoverifyanaccount.Oneappallowsyoutomanagedifferentaccounts,forexample,youraccountassociatedwithyourpersonale-mailaddress,yourInfrabelaccount,anaccountwithanothercompany,etc.Youdon'tneedtobeconnectedtoamobilenetworktogetacodethroughanauthenticatorapp.Wedon'tcarewhichauthenticatorappyouuse(Microsoft,Google,...).
Firstloginwithout//Accountapp
Nextregistration without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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7 Completedataifnecessary
Thisstepisoptionalandwillonlybeshownif,fortheoptionyouchose,wedon'thaveanydatayet.Followtheinstructionthataccompaniesyourchoice:
• YouchoseSMSore-mail
Enteryourmobilephonenumberoranalternativee-mailaddressasrequested.Thismustbedifferentfromtheaddressassociatedwithyourusername.Infrabelwillonlyusetheinformationprovidedforthesecurityofyouraccount.Youcanalwaysdeleteyourdataatalaterdate:seehowtodothishere.
• Youchoseauthenticatorapp
Ifyouwanttoreceivetheverificationcodeviaanauthenticatorapp,youcanseeherehowtoperformtheinstallationandconfiguration.Werecommendthatyoudothisbeforesigninguptoanapplication.
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Firstloginwithout//Accountapp
Nextregistration without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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8 Enteryourverificationcode
Enterthecodeyoureceived(viaemail,SMS,oryourauthenticatorapp).
Tip:whenusingtheoption"sms"youcancopythecodefromthetextinyourkeyboard.OnIphonedevices,youneedtoclickontheverificationcodefieldbeforeyoureceivethetextmessage.Youshouldreceivethetextmessageande-mailwithinaminute.Ifnot,youcanrequestanewcode(seelinkonthescreen)
You'resignedup!
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Firstloginwithout//Accountapp
Nextregistration without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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1 Gotoyourapplication Forexamplehttps://sapfiori.infrabel.be/flp
2 Enteryourpassword
Choosehowwesendyoutheverificationcode
ViaSMS,e-mailoranauthenticatorapp
Getthecode Openthetoolonwhichyoushouldreceivethecodeandcopyorrememberthecode
Enteryourverificationcode Enterthecodeyoureceived(viaemail,SMS,oryourauthenticatorapp).
You'resignedup!
Nextsign-upswithout//Accountapp
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SMS
AUTHAPP
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Ifyouopenanapplicationonthesamedeviceandthesamebrowser(withouterasingthebrowser'smemory),yougetthefollowingbenefits:
• Thesystemstillknowsyourusername(soyoudon'thavetoenteritanymore)• Thesystemremembersyourlastverificationmethod(soyoudon'thavetochooseitanymore):
Firstloginwithout//Accountapp
Nextapplications without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Youchooseanothermethod Thiscanbedoneviathetabsontheleftoratthebottom.Orbyclickingon"//Account". Attention,foranothermethodyouneedthe//Accountapp!
Someoneelseloggedontoyourphone
Registeryourselfviathelink<yourusernameorviathepeopleicononmobile
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Youwanttochangeauthenticationmethodoruser
Firstloginwithout//Accountapp
Nextapplications without//Accountapp
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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<yourusername
Generalinstructions
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Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
InstallationonanInfrabelregisteredmobiledevice(MDM)
InstallationoftheMicrosoftAuthenticatorhasalreadybeenperformedautomaticallyonthisunit(viatheCompanyPortal).
Installinganauthenticatorapponyourdevice(s)
▪ OpentheGooglePlayStore(Android)orAppStore(iPhoneoriPad)
▪ Browseorsearchforanappwiththesearchterm"Authenticator"andtap"Install"assoonasyoufindtheappyoulike.
▪ YoucanalsoscanthefollowingbarcodestoinstalltheMicrosoftauthenticatorappdirectly
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Installingandconfiguringanauthenticatorapp
Anauthenticatorappisanappthatgenerates(temporary)codestoverifyanaccount.Oneappallowsyoutomanagedifferentaccounts,forexample,youraccountassociatedwithyourpersonale-mailaddress,yourInfrabelaccount,anaccountwithanothercompany,etc.Youdon'tneedtobeconnectedtoamobilenetworktogetacodethroughanauthenticatorapp.Wedon'tcarewhichauthenticatorappyouuse(Microsoft,Google,...).
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
ConfiguringyourInfrabelaccountintheauthenticatorapp(onedevice)
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1 Findyoursecretkey
Toconfiguretheappyouwillneedyourusernameandsecretkey.• Openthislinktomanageyourdatahttps://account.infrabel.be.• Yousigninlikeanyotherapplication• ClickonNewverificationmethod• ChooseVerificationviaanauthenticatorapp
Atthebottomofpoint2youcanseethesecretkey.YougetthisintheformofaQRcodeandintext:
(yourusername)
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Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
ConfiguringyourInfrabelaccountintheauthenticatorapp(onedevice)
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2 AddyourInfrabelaccountintheauthenticatorapp
Everyappisdifferent.Searchfor"addaccount",or"+"orsomethingsimilar.ThenscantheQRcodewithyourmobiledevice,oraddtheinformationmanually.BelowisanexampleofMicrosoft'sauthenticatorapp
Yourverificationcodeappears: Copyitandyou'redone!
OnceyouhaveaddedyourInfrabelaccount,youwillseeacodethatchangesfrequently.Youcanusethiscodetoconfirmyouraccount. Youmustenterthecodewithin30seconds.
(yourusername)
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(yourusername)
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Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
ConfiguringyourInfrabelaccountintheauthenticatorapp(multipledevices)
▪ Youcaninstallthesameordifferentauthenticatorappsondifferentdevices.Onlydothisondevicesthatyouusealone.
▪ Thisisonlypossibleifyoudotheconfigurationatthesametime. Todoso,followthesamestepsasononedevice,andrepeatthemoneachdevice,eachtimeusingthesamesecretkey(orscannedQRcode) Theconfigurationwentwellifeachauthenticatorappgeneratesthesamecodeatanytime.
▪ HaveyoualreadyconfiguredanauthenticatorappononedeviceandwouldyouliketoconfigureoneonanotherdeviceforyourInfrabelaccount? Thatispossible.Heretoo,youmust(re)executetheconfigurationatthesametime.
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Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
1 Wherecanyouperformtheseactions?
GotothisURLtomanageyourdatahttps://account.infrabel.be.ORClickon"Managemyauthenticationmethods"fromthe"Gettingstarted"sectiononthehelppages.
2 Signupfor Yousigninlikeanyotherapplication
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Youcanchangeanddeletethepreviouslyentereddataaboutyouraccount.Youcanalsoaddnewmethodstostrengthentheprotectionofyouraccount.Inaddition,withdifferentauthenticationmethodsconfigured,youcanalwayschooseadifferentmethodandchangethisdata.Forexample,if• ashiftistemporarilynotworking;• ifyouloseyourphone;• orifyourdatachanged.
Youcanalsoconsultyourapplicationactivities
Manageyour(backup)authenticationmethods
Doyouwanttobeabletoresetyourpasswordifnecessary?ThisispossibleifyouconfigureboththeSMSande-mailmethodshere.
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
Deleteaverificationmethod Youcandeleteyourphonenumber,analternativeemailaddressoranyotherauthenticatorappbyclickingonthe"-"button.
Addanewverificationmethod Clickon"Newverificationmethod".Choosetheverificationmethodtoadd
• textmessageore-mail Enteryourmobilephonenumberoranalternativee-mailaddressasrequested.Thismustbedifferentfromtheaddressassociatedwithyourusername.
Thisactionreplacesthesettingofyourcurrentdata
Enterthecodeyoureceived(viaSMSore-mail).
• authenticationapp Seeherehowtodotheinstallationandconfiguration.OnceyouhaveaddedyourInfrabelaccount,youwillseeacodethatchangesevery30seconds.Withthiscodeyoucanconfirmyouraccount.
Congratulations,youraccountissecure
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Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Changepasswordorresetpassword
Changepassword
YoumustchangeyourpasswordwithinthespecifiedtimelimitinordertomaintainyouraccesstotheInfrabelapplications.Tothisend,youwillreceiveane-mailattheappropriatetimeinvitingyoutochangeyourpassword.
EitheryouareconnectedwithintheInfrabelnetwork(attheofficeorwithVPN)
YoucanchangeyourpasswordbypressingtheCtrl+Alt+DeletekeysatthesametimeinWindows10.Choosetheoption"Changeapassword".OnthispageyouwillfindallthetipsforInfrabelemployeestochooseasecurepassword.
HasyourpasswordalreadyexpiredorareyounotconnectedtotheInfrabelnetwork?
a. Signintoyourlaptopwithyouroldlogindetails(oldpassword),donotconnecttotheVPNandchangeyourpasswordviathispage.
b. ForInfrabelstaff:assoonasyoureconnecttotheInfrabelnetwork,apop-upwillaskyoutoenteryournewlogindetails.Donotforgettoupdatethepasswordsofyourapplications,yourmobilephone/martphoneandyourtablet,ifyouhavethem.
Installingandconfiguringanauthenticatorapp
Changepasswordorresetpassword
Manageyour(backup)authenticationmethods
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Resetpassword
Haveyouforgottenyourpassword?
Ifyoudon'tknowyourpassword,therearetwopossibilities:
• oryoupreviouslysetupMFAandprovidedyourcellphonenumberandanalternativee-mailaddress.Thenyoucanresetyourpasswordyourselfviathislink.
• oryouhaven'tyet.Inthatcaseyouhavetocontactthehelpdesk.ThenconfigureyourGSMnumberandanalternativee-mailaddressviathislinksothatyoucanresetityourselfnexttime.