foreword - hafan cymru · rhondda cynon taff (rct) and swansea. there is currently 1 young...

E: [email protected] / T: 01267 225 555 / hafancymru.co.uk 32 Hafan Cymru Annual Report 2013-2014 / twitter: @hafancymru / facebook: /hafancymru

FOREWORDANNUAL REPORT 2013-14

As she prepared to move into her nextlife phase Cathy Davies said: “It hardlyfeels like 25 years since I began my lifewith Hafan Cymru – or Cymdeithas TaiHafan as it then was – in my tiny studywith nothing more than a computerand certainly no room to swing a catbut here I am about to leave it all andstart the next phase of my life. Overthose 25 years I must have workedwith well over 250 people and in turnwe as an organisation have supportedwell over 200,000 people – mainly

women – and goodness knows howmany children. I can then, I feel, saythat I am justifiably proud of what wehave all managed to achieve togetherduring that time. At this exciting timeof change and new ventures for Hafan Cymru and myself, I would liketo wish all of you the very best for thefuture. I will of course be watchingfrom the sidelines and look forward to seeing Hafan Cymru go fromstrength to strength.”Cathy Davies CEO 1989-2014

CONTENT

FOREWORD 2 / 3

SOME OF THE KEY 4 / 5OUTCOMES OF THE LAST 25 YEARS

FINANCES 6 / 7

SERVICE USER 8NEEDS OUTCOMES

YEAR IN NUMBERS 9 / 11

REGIONS: SOUTH WEST 12 / 13

REGIONS: SOUTH EAST 14 / 15

REGIONS: MID AND WEST 16 / 17

REGIONS: NORTH 18 / 19

THANKS AND 20ACKNOWLEDGEMENTS

years of dedication2525

As Hafan Cymru reaches its 25th year, we find ourselves in the midst of major changesyet again!

We pride ourselves on having always had theflexibility to ensure that change is managedpositively and for the benefit of those who use and need our services across Wales. The devolutionof Supporting People Programme Grant funding(our core funding source) to local authorities has brought much increased scrutiny alongsidereductions in funding in some areas which ischallenging our ability to continue to deliver theexcellent service for which Hafan Cymru is known.However, due to the continued commitment, driveand passion of our staff we have continued tothrive and grow our service.

Over the past couple of years, Hafan Cymru has been centrally involved in assisting the WelshGovernment to formulate the recently publishedGender-Based Violence, Domestic Abuse, andSexual Violence (Wales) Bill and we are proud thatour responses to consultation during the earlyperiod were centrally informed by our serviceusers. Although we are sad that education is notincluded in the Bill, we are delighted that the

Minister for Local Government and GovernmentBusiness has recognised the key importance ofpreventing future violence against women, sexualviolence and domestic abuse through educatingyoung people with extended funding for ourSpectrum Project so that we can deliver lessons to young people in both primary and secondaryschools across Wales.

Hafan Cymru is determined to support survivorsand victims in rebuilding their lives after violenceand abuse, reporting these crimes, and to makesure perpetrators are brought to justice. We areproud of the efforts we are making to preventviolence against women and girls alongside thesupport we offer to those who are already victimsand survivors.

Since Hafan Cymru’s inception in 1989 the needfor dedicated services to help those affected byviolence against women and domestic abuse hasgrown. From our small beginnings supporting 8female tenants in 1991 in our very first purposebuilt supported housing project in Carmarthenshire,we grew to last year supporting 3,251 people –1,426 women, 71 men and 1,754 children –in 42 projects across Wales emphasising thepositive move towards supporting women, menand children affected by domestic abuse. HafanCymru continues to provide direct support towomen, men, young people, children and familiesthrough our refuge, safe houses, temporarysupported housing and floating support services.

This extraordinary story has only been possiblebecause of our staff whose commitment,motivation and expertise ensures we grow andprovide quality services. Particular thanks goesout to Cathy Davies, our former CEO, who retiredin July 2014. Thank you for your inspiration andleadership over the past 25 years.

years of dedication


SOME OF THE KEY MILESTONES FROM OUR

LAST 25 YEARS1989Cymdeithas Tai Hafan established as a HousingAssociation by CEO Cathy Davies to supportwomen affected by domestic abuse leavingrefuges in Wales.

1990SSupport widened to recognise the need to supportthose affected by domestic abuse with additionalneeds especially mental ill-health, substancemisuse, and offending behaviour.

1995Our very first Young Women’s Project, the PhoenixProject, opened in Carmarthen.

2003The organisation more than doubled in size throughthe development of new floating support services –by August 2003 we were supporting over twice asmany service users as the previous August.

2005Comic Relief funded delivery of the SpectrumProject modules in Welsh secondary schools for 3 years – then extended the funding again for a further 3 years up to 2011.

2006Floating Support services began in Cardiff.

2013Winner of the WCVA Third Sector 2013 Health,Social Care and Wellbeing Award for our successfulservices supporting vulnerable people.

2014Cathy Davies CEO retires after 25 years’ service.

1998Phoenix Project shortlisted for the Sir Roy GriffithsAward – 2 young women, the CEO and a staffmember attended the House of Lords to receiveour award from Princess Anne.

199910 year 2 day Celebration Conference held for tenants and their children in Aberystwyth.

2000/1Funding obtained from the European Commissionto develop an educational pack for schools – the Spectrum Programme.

2007Constitution changed to support men affected by domestic abuse.

2009Organisation renamed as Hafan Cymru to reflectcomplete end-to-end approach to supporting thoseaffected by domestic abuse, with a new strapline –‘Preventing Abuse. Promoting Independence’ toreinforce the organisation’s position as Wales’sleading charitable organisation dedicated todomestic abuse services.

2010We began to provide refuges for women and safehouses for both men and women.

EARLY

Val FeldAward lastawarded in 2011


FINANCESPEOPLE SUPPORTEDThe costs of what we own: Group 2014 (£) Association 2014 (£) Association 2013 (£)

Homes and property 5,623,982 5,623,982 5,510,833Equipment 821,413 821,413 828,031Money in the bank 195,872 18,474 442,577Money owed to us 521,188 499,043 281,262Money we owe -675,628 -641,586 -623,878

6,486,827 6,321,326 6,438,825

Was paid for by: Group 2014 (£) Association 2014 (£) Association 2013 (£)

Government grants 3,843,628 3,843,628 3,843,628Mortgage loan 952,349 952,349 996,913Reserves 1,690,850 1,525,349 1,598,284

6,486,827 6,321,326 6,438,825

INCOME & EXPENDITURE SUMMARYOur money came from: Group 2014 (£) Association 2014 (£) Association 2013 (£)

Rents and service charges 1,193,261 1,118,151 1,083,817Income from support services 4,165,868 3,981,020 3,963,849Other grant revenue grants 395,694 350,042 223,732Other income 300,242 270,683 191,429Transfer from designated reserves re: Major repairs 18,470 11,958 19,377Interest on money in the bank 599 235 2,141

6,074,134 5,732,089 5,484,345

Our money went to: Group 2014 (£) Association 2014 (£) Association 2013 (£)

Routine maintenance 163,101 158,033 184,106Service charge costs 153,042 153,042 107,230Office costs 659,113 634,784 574,549Tenant participation 126,846 126,846 131,301Employee and HR costs 4,473,665 4,197,627 3,917,007Marketing 18,228 16,587 23,790Other 222,320 207,479 150,088Rents payable for properties we do not own 294,722 274,594 269,134Major repairs 11,958 11,958 19,377Interest payable on loans 12,114 12,114 15,178

6,135,109 5,793,064 5,391,760

HOW EACH POUND OF RENT & GRANT WAS SPENTGroup 2014 Association 2014 Association 2013

Planned maintenance 3p 3p 4pRoutine maintenance 3p 3p 3pService charge costs 3p 2p 2pOffice costs 11p 10p 10pTenant participation 2p 2p 2pEmployee and HR costs 73p 72p 71pMarketing 1p 1p 1pOther 3p 3p 3pRents payable for properties we do not own 4p 4p 4p

£1 £1 £1

Movement to / from reserves: -60,975 -60,975 92,585Planned maintenance: 179,663 179,663 192,850

This is the first year the Association haspresented consolidated group accounts, on the 1st April 2013, Carmarthen DomesticAbuse Services (CDAS) joined Hafan Cymruas a subsidiary organisation, strengtheningservice provision. The following accountsare summaries.

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MEETING THE NEEDS OF OUR

SERVICE USERS

numbersour year in90%Of service users felt safer when they left support

93%Were able to sustain or find a home

86%Felt their health and well-being had improved

77%Felt their ability to form and maintain healthy relationships had improved

84%Felt their parenting skills had improved

94%Felt more confident to manage their money

78%Made progress with education, learning or employment

88%Improved their links with the wider community

2000...on leaving Hafan Cymru’s support

Hafan Cymru is committed toassisting our tenants and serviceusers to achieve independencewithout the need for long-termsupport and we believe that enablingthem to build their confidence inorder to gain skills and entereducation or training – leadingeventually to employment –is key to this process.

In 2000 we started helping ourservices users gain qualificationsthrough the New Dawn projectwhich continued for 5 years and wasdelivered in 7 local authority areas.The project has developed to what isnow known as our Moving On project.

1999The Government of Wales Act 1998led to the establishment of theNational Assembly for Wales. Someof the bills passed after this datehave affected the way Hafan Cymrudeliver support


2004In the early days almost 100% ofreferrals to Hafan Cymru came fromWomen's Aid refuges, by 2004 thislowered to 2% with more referralscoming from Social Services, Local Authority homelessnessdepartments and from CommunityMental Health teams

SPECTRUM FIGURES

422VISITS TO 100 SCHOOLS

1176ADULTS REACHED

20768CHILDREN REACHED

GETTINGINVOLVED

613SERVICE USERS PARTICIPATED

LIST OF ACTIVITIESn Regional get togethers quarterly

n Cardiff Half Marathon

n Swansea 10k Fun Run

n Celebration Day

n SU Conference

n Christmas Parties

n International Women’s Day

n White Ribbon Day

n Freedom Programme

n Parenting Programme

n Winner of the WCVA Award

OUR YEAR IN 1989-1990

26TENANTS

10PROPERTIES

1STAFF2AREASNeath and Carmarthenshire

PEOPLESUPPORTED

1426WOMEN

71MEN

1754CHILDREN

3251

NUMBER OFBEDSPACES

552LEAD NEEDS1260 Domestic Abuse

165 Alcohol Abuse

95 Chronic Illness

141 Drug Misuse

926 Homeless

80 Learning Difficulties

727 Mental Health Issues

110 Offending Behaviour

656 Parenting

2 Refugee/Asylum Seeker

335 Young Vulnerable

163 Physical Mobility

SERVICEUSERS AGES

14 Aged 16-17

366 Aged 18-24

922 Aged 25-49

130 Aged 50-59

35 Aged 60+

30 Not stated

STAFF

125 Support Staff

3 Regional BusinessManagers (RBM’s)

12 Corporate Services

6 Senior Management(excluding RBM's)

5 Moving On

5School LiaisonManager/Officers

1 Social Enterprise

157 TOTALTOTAL

OUR YEAR INNUMBERS

REGION

SOUTH WESTPROJECTSManaged by a Regional Business Manager,Isabelle Morgan, this region covers 4Counties – Bridgend, Neath Port Talbot,Rhondda Cynon Taff (RCT) and Swansea.There is currently 1 Young Women’s Projectwhich includes a shared house for 3 youngwomen and 6 bedspaces of temporarysupported housing, 34 bedspaces ofsupported housing in 6 Cluster Schemesand 48 bedspaces of Floating Support, 47 ofwhich are contracted by the Local Authority.

In addition our project in Swansea hasprovided short term housing related supportfor 31 individuals. The region also has 6General Needs properties in Port Talbot andHafan Cymru is the Landlord of the refugein Swansea.

Hafan Cymru also is the lead organisationfor the development of BIG Lottery andWelsh Government funded SwanseaDomestic Abuse One Stop Shop.

QUOTESCommissioning Bodies/Partnering Agencies/Funders:“Tai Hafan are providing an effectiveaccommodation related support service. Staff are skilled and committed to the project with awealth of knowledge and experience. The supportpackage is comprehensive with service usersvaluing the service that is provided.”

Welsh Assembly GovernmentAudit of Supporting People Services said in 2004

Service Users:“Made me realise the mistakes I have made inrelationships and family dynamics. I have moreunderstanding of abusive relationships.”

“Before I started having support my confidenceand self-esteem was very low but now, thanks to Hafan Cymru, I am much more confident andmy self esteem is so much better.”


221ADULTS REACHED


SPECTRUM GETTINGINVOLVED


LIST OF ACTIVITIESn Bridgend Easter Fun Day

n Community gardening in RCT

n Launch of the Neath One Stop Shop No.17

n Tall Ships Challenge

n Development of Domestic Abuse One Stop Shop in Swansea

STATISTICSPEOPLE SUPPORTED

2 Aged 16-17

53 Aged 18-24

166 Aged 25-49

19 Aged 50-59

0 Aged 60+

1 Not stated

237 WOMEN

4 MEN

295 CHILDREN

536 TOTAL

SERVICE USERS AGES

STAFF

29 Support Staff

1 RBM

2 Spectrum

1 Moving On

NUMBER OF BEDSPACES

9633TOTAL2004

Katherine Jenkins globally renownedMezzo-Soprano singer from Neathrose to stardom. In 2010 Katherineran the Swansea Bay 10K run forHafan Cymru raising over £11,000for the organisation



REGION

SOUTH EASTPROJECTSThe services in the South East regioncover 3 Counties – Blaenau Gwent,Cardiff and Torfaen. All services in theregion have been contracted by eachLocal Authority. There is currently 105 bedspaces of Floating Support, with an additional 13 bedspaces forlow/normal level support in Torfaen.

In Blaenau Gwent we have 6 Safe Housesfor women escaping Domestic Abuse plusa new purpose built Refuge for 6 women.

In addition multi agency services aredelivered from the Chrysalis Centre in Torfaen.

QUOTESCommissioning Bodies/Partnering Agencies/Funders:“I am very proud to have been associated with thedevelopment of Tai Hafan and hope it will alwaysbe able to find ways to remain true to its rootsand continue to flourish.”

Jill Taylor, Former Board Member said in 2006

Service Users:“Hafan Cymru’s support has boosted myconfidence which then helped me find work and has improved my social skills.”

“I felt more independent and a stronger person for having the support of Hafan Cymru.”


80ADULTS REACHED




LIST OF ACTIVITIESn Sewing Group

n SU publishes two of her books

n SU Child writes Rap about DA


1 Aged 16-17

38 Aged 18-24

227 Aged 25-49

45 Aged 50-59

8 Aged 60+

7 Not stated

299 WOMEN

27 MEN

381 CHILDREN

707 TOTAL

SERVICE USERS AGES

STAFF

28 Support Staff

1 Spectrum

1 Moving On

NUMBER OF BEDSPACES

13030TOTAL

2003Cardiff Hosted its first Half Marathonorganised by Lloyd’s Bank. HafanCymru has had 24 individuals run the Marathon who have raised over£4,000 for the organisation

REGION

NORTHPROJECTSManaged by a Regional BusinessManager, Tricia Jones, this region coversall 6 Counties – Isle of Anglesey,Gwynedd, Conwy, Denbighshire, Flintshireand Wrexham. There are currently 2 YoungWomen’s Projects for 12 young women,one Young Person’s Project for 9 youngpeople, 9 Cluster Schemes for 42 womenand children and Projects providing 125units of Floating Support either dedicatedspecifically for women or providingservices for both men and women.

In addition, Hafan Cymru hosts theIndependent Domestic Violence Advisor(IDVA) service for Conwy.


497ADULTS REACHED




LIST OF ACTIVITIESn Open Days in Rhyl

n Launch of the Aster Hope project

n Ken Skates AM visits Wrexham project


5 Aged 16-17

147 Aged 18-24

260 Aged 25-49

24 Aged 50-59

14 Aged 60+

1 Not stated

414 WOMEN

37 MEN

564 CHILDREN

1015 TOTAL

SERVICE USERS AGES

STAFF

38 Support Staff

1 RBM

1 Spectrum

40TOTAL

NUMBER OF BEDSPACES

2192008Hafan Cymru (then called Cymdeithas Tai Hafan) supported men for the first timein the Wrexham Young People’s project.The organisation changed its constitutionrecognising the need for more domesticabuse services for men in Wales


QUOTESCommissioning Bodies/Partnering Agencies/Funders:“I have worked with Hafan Cymru for over 10years. During this time I have always found HafanCymru Managers and their teams professional intheir roles and treat each client as an individual.Communication is excellent and any issues thatneed to be brought to my attention are done so atthe earliest opportunity, although I might add thatthere are rarely any issues. I can always speak tosomeone when I need to and always get a responseto emails or any other correspondence. The qualityof service is excellent and the Managers and teamare trained to a high standard and are aware ofeach others roles and responsibilities.”

Debbie LambeSupporting People Lead Officer, Conwy 2013

Service Users:“Hafan Cymru staff were really helpful. Theysupported me emotionally as well as provided all the comfort and trust by understanding mysituation. They provided all the guidance to moveforward and helped me to become strong. I am verythankful to all the staff for helping me so much.”

“Hafan Cymru have helped me to gain myconfidence to manage a home. They have alsosupported me to help find my father and to makestronger relationships with other members of my family.”

Aster flower said to be a symbol forprotection. This flower representsour Aster Hope project in Wrexhamand Flintshire

REGION

MID & WESTPROJECTSManaged by a Regional BusinessManager, Jan Stoneman, who herself has been employed by Hafan Cymru since the start, this region covers 3 Counties – Carmarthenshire, Powysand Pembrokeshire. There are currently 2 Young Women’s Projects, including 2 shared houses for 3 young women plus 2 flats and 12 Floating Support bedspaces, 21 bed-spaces of supportedhousing in 4 Cluster Schemes and 40 bed spaces of Floating Support, a 5 bedrefuge and 4 Safe Houses in Pembrokeshire.

QUOTESCommissioning Bodies/Partnering Agencies/Funders:“I am very appreciative of the difference Tai Hafanhas made to the lives of many women and childrenacross Wales. The work of Tai Hafan, and manyother support providers, has made it possible for tenants to remain in their own homes and, in many cases, helped them to overcome theissues which threaten their ability to maintainstable accommodation.”

Edwina Hart, then Minister for Social Justice and Regeneration said in 2005

Service Users:“My support worker has helped me a lot. I startedcollege and am doing well. I’m more happy nowand when I’m happy my boys do well so thankyou Hafan Cymru.”

“It is really important to be listened to by peoplewho know what you are going through. It hasreally helped me emotionally and enabled me to build my self confidence”


378ADULTS REACHED




LIST OF ACTIVITIESn Yoga, Cooking on a Budget, to Explore

the World of I.T and to enjoy PamperingSessions in Powys

n Swansea 10K supporters

n CDAS and Hafan Cymru Candlelit walk for White Ribbon Day


6 Aged 16-17

128 Aged 18-24

269 Aged 25-49

42 Aged 50-59

13 Aged 60+

21 Not stated

476 WOMEN

3 MEN

514 CHILDREN

993 TOTAL

SERVICE USERS AGES

STAFF

28 Support Staff

1 RBM

1 Spectrum

3 Moving On

1 Social Enterprise

12Corporate Services

NUMBER OF BEDSPACES

107

46TOTAL2012Hafan Cymru’s Head Office has always been in Carmarthenshire, however, itsbase has moved a number of times over the 25 years. In November 2012 theHead Office moved to a purpose built office with conferencing facilities. Theintention, to raise money for the organisation and grow less dependent on publicfunding, in its first year the facilities raised over £8,000 for the organisation

18 Hafan Cymru Annual Report 2013-2014 / twitter: @hafancymru / facebook: /hafancymru E: [email protected] / T: 01267 225 555 / hafancymru.co.uk 19

2007The Cardiff office started supportingpeople in their own homes

20 Hafan Cymru Annual Report 2013-2014 / twitter: @hafancymru / facebook: /hafancymru

THANKSAND ACKNOWLEDGMENTS“I would like to thank the ExecutiveTeam, Strategic Management Team,Managers, staff and volunteers for theirhard work and expertise. I would alsolike to express a particular thank you to Cathy Davies, CEO, on her dedicationand service to Hafan Cymru and thecontribution she has made in makingHafan Cymru the organisation it istoday, I wish her well in her retirement.”

Hafan Cymru Chair Kathryn Williams

Huge thanks is extended also to our VoluntaryBoard of Management who continue to providesupport to enable Hafan Cymru to deliver theexcellent services it does.

BOARD OF MANAGEMENTMEMBERS 2013-2014: Kathryn Williams – Chair

Ryan Morgans – Treasurer (resigned Feb 2014)

Shona Sullivan – Vice-Chair

Alison Morgan

Yvonne Jardine (stood down Sept 2013)

Steve Ray

Beth Thomas (resigned Oct 2013)

Janet Ryder (resigned Nov 2013)

Jen Barfoot

Faith Freeman (resigned March 2014)

Rhian Davies (joined Sept 2013)

Judith Holland (joined Sept 2013)

Shirley Sansom – Honorary President

We have recruited new members onto the Boardof Management during this past year. As a result,the Board’s combined skills and experience makeus well equipped to tackle the challenges andopportunities we will face in 2014-2015.

We are also indebted to our manypartners, without whom we could notoperate to our normal high standard:

n our bankers Barclays;

n lenders Nationwide Building Society;

n internal auditors TIAA;

n external auditors Haines Watts;

n I.T. Consultants BCC IT;

n solicitors Morgan La Roche;

n our refuge partners M.F.C.C.;

n Women's Aid groups across Wales;

n our subsidiary and Key Partner C.D.A.S.(formerly Carmarthen Women’s Aid);

n all our local authority partners – Anglesey, Blaenau Gwent, Bridgend, Cardiff,Carmarthenshire, Conwy, Denbighshire,Flintshire, Gwynedd, Neath Port Talbot,Pembrokeshire, Powys, Rhondda Cynon Taff,Swansea, Torfaen and Wrexham;

n our Housing Association partners Wales andWest (also out of hours and maintenancepartners), United Welsh Housing Association,Pembrokeshire Housing Association, CymdeithasTai Eryri, Newydd Housing Association and ClwydAlyn Housing Association;

n Cymorth Cymru and Community Housing Cymru.

In particular we are grateful to our other funders:

n the Welsh Government;

n European Social Fund;

n WCVA;

n BIG Lottery;

n And many other local bodies, individual and corporate donors and funders.

1990Hafan Cymru opened its firsthousing property in Neath to housewomen and children escaping fromdomestic abuse

foreword - hafan cymru · rhondda cynon taff (rct) and swansea. there is currently 1 young...

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