For property and casualty insurance companies

Flexibility, scalability, configurability

DXC Insurance RISKMASTER™ for fast, flexible claims processingIn a highly competitive market, insurers worldwide face many similar business

challenges.

Growing premiums and maintaining policyholder retention levels are essential for any

insurer to thrive. Yet retention rates are falling in several segments including personal

lines, as consumers expect the same levels of service they receive from providers in

other service industries such as retail and mobile phone providers.

Insurers must resolve claims swiftly and seamlessly in order to ensure high retention

rates; customers who have positive claims experiences tend to stay with their

existing provider, but those who are dissatisfied with the service they receive can

easily switch insurers.

Fast and efficient claims resolution has other benefits too. Earlier claims settlement

also results in reduced claims expenses and lower payouts. With around 70% of

premium income spent by insurers on settling claims, it makes good business sense to

resolve claims quickly.

In reality, however, operational efficiency and business agility are a continuous battle

for many carriers, as they struggle with multiple IT systems operating on disparate

platforms, with no central point for storing or accessing data. Outdated, complex,

and often home-grown software can be costly to maintain and hard to configure.

And many insurers still rely on manual processes, which inevitably delay claims

processing times and increase costs.

To remain competitive, organizations like yours must raise the bar on customer service

— companies that don’t do so will fall behind. But how can you achieve this?

You need a system that empowers you to improve efficiency and meet consumer

expectations by enabling swifter, more accurate claims resolution — a fully

functional, enterprise-wide claims processing solution that is easy to integrate and

that delivers flexibility, scalability and configurability.

Automate and streamline

claims processes for:

• Increased speed

• Improved consistency

• Fewer errors

• Higher customer retention rates

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DXC Insurance RISKMASTERImprove service | Reduce costs |

Compete effectively

You need end-to-end claims processing capabilities, just-in-time tools and improved

data access to allow accurate settlements, together with a user interface that

extends core functionality to mobile users, a full complement of business analytics

and reporting tools, and multiple deployment and pricing options.

You need Insurance RISKMASTER.

Insurance RISKMASTER helps insurers large and small, operating anywhere in the

world, meet claims business and operational challenges through its exceptional end-

to-end functionality, which includes powerful, just-in-time analytical tools for legal

expense management, fraud detection and bodily injury estimation.

Stay ahead of the game

Insurance RISKMASTER automates and streamlines the claims processing system.

Our Web-based software delivers a single solution for managing all risk and

claims processes, from first notice of loss to payout. Fully configurable, Insurance

RISKMASTER gives users the flexibility to customize the system and add modules to

meet specific requirements.

With Insurance RISKMASTER, your workflows and processes will be more consistent

and fully integrated with claims tools, accounts payable solutions and other

management systems, helping you remain competitive and keeping you ahead of

the game.

Increased control through automation

Claims management can be an onerous process for insurers still relying on aged,

homegrown systems. Insurance RISKMASTER automates functions, improving claims

processing speed and accuracy. Unlike other similar products, Insurance RISKMASTER

lets users manage data configurations, imports, exports and conversions, for more

control and better management of costs.

One system fits all

Insurance RISKMASTER seamlessly integrates policy, mobile devices, litigation

management, fraud evaluation, bodily injury evaluation and medical review systems,

allowing users to manage their entire claims settlement process within a single

solution, enabling greater speed and accuracy.

Putting more power at your fingertips

Insurance RISKMASTER provides a wide range of capabilities unparalleled in the

insurance industry.

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Insurance RISKMASTER:

• Best-of-breed claims

management system

• Currently used by almost 500

clients in North America

• Has an extensive customer base

made up of insurance carriers

and a variety of corporate

entities

DXC Insurance RISKMASTERImprove service | Reduce costs |

Compete effectively

DXC Legal Solutions Suite™

Insurance RISKMASTER also supports activities conducted with external law firms.

The system helps you work strategically with outside counsel to manage legal

expenses and optimize outcomes, while ensuring efficiency and consistency. Web-

based modules in the integrated litigation management component include law

firm evaluation and benchmarking, electronic case assignments, legal e-billing,

automated legal bill review, guideline monitoring, budgeting, planning, results

tracking, document management and reporting.

Knowledge is power

Improve management insight and make better business decisions with Business

Analytics, an integrated query, reporting and analytical tool. Business Analytics uses

SAP BusinessObjects to view and report on the information stored in your Insurance

RISKMASTER database, while the Business Analytics’ drag-and-drop capability lets

you readily create the reports.

Dashboard viewer

View your data in an easy-to-access, readable way.

Insurance RISKMASTER uses BusinessObjects Dashboards to generate dynamic graphical

representations of your data. Using breakthrough technology, the Insurance RISKMASTER

Dashboard bridges the gap between data analysis and visual presentation, allowing users

to create interactive reports and applications that clearly communicate data in a visually

appealing style. And there’s no need for users to learn arcane programming languages —

simply point and click to create rich, interactive presentations.

Automation is the name of the game

Insurance RISKMASTER Data Analytics tools and templates completely automate

self-insurance import/export extract processing, bringing together several standalone

modules in a single location. Use Data Analytics to easily explore, extract, transform

and deliver data anywhere and at any frequency. Ensure the integrity of your data,

maximize productivity and accelerate performance of day-to-day operations.

On top of all this, DXC’s extensive Big Data and Analytics portfolio means we can

help you further maximize your data analytics capabilities.

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DXC Insurance RISKMASTERImprove service | Reduce costs |

Compete effectively

Mobility, community, streamlined processing: one system gives you all this ... and more

New mobile capabilities

Now you can get the power of Insurance RISKMASTER via a mobile app. The Insurance

RISKMASTER Mobile Adjuster app allows claims processing staff to view claims,

events, notes and payment information.

Co-developed by DXC and Microsoft, Insurance RISKMASTER Mobile Adjuster

combines strong functionality with the robust capabilities of Microsoft Windows 8.1

and other mobile devices. The app delivers back-office capabilities anywhere,

anytime to key stakeholders in the claims ecosystem, with users able to access

photographs, videos, audio files and textual entries. This can help you reduce the

time it takes to adjust and settle claims.

Streamline your claims process, increase efficiency

Successful claims processing is essential for P&C insurance companies. Yet claims

personnel must navigate a multitude of processes to successfully close claims.

Insurance RISKMASTER provides a comprehensive system to streamline your entire

claims environment, including:

• First notice of loss

• Coverage verification

• Claims handling and adjuster notes

• Bodily injury evaluation

• Fraud detection

• Litigation management

• Vendor management

• Mobile claims services

• Medicare reporting

• Negotiation and settlement

• Final payment

Unmatched flexibility

No other claims processing product on the market today integrates so many

functions from the same vendor and on one platform. Insurance RISKMASTER is

designed to accommodate your current and future needs and comply with ever-

changing industry standards. The system can be tailored to suit individual business

processes without modification. The advanced service-oriented architecture (SOA)

also eases integration with other related systems.

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DXC Insurance RISKMASTERImprove service | Reduce costs |

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Research highlight: P&C companies

seek to upgrade aging systems

Insurance industry company Novarica

reports that P&C companies are

increasingly looking to replace aging

claims administration systems. Older

systems are expensive to maintain,and

employees with skills in oldercode

are retiring. For 2014, 29% of large

carriers and 25% of small carriers

say that claims system replacement

is one of the top three projects they

are focusing on. (Property/Casualty

Claims Systems, a Novarica Market

Navigator report, 2013)

Choose from the core processing functions of Insurance RISKMASTER or seamlessly

add components for additional business value. And select the deployment

method that best suits your needs — in-house implementation, DXC hosting, or a

combination.

Connect with our customer community

When you choose Insurance RISKMASTER, you are connected around the clock to

an online community of thousands of users from P&C insurance companies and DXC

developers across the globe, while virtual events, meetings and annual conferences

keep you informed and aware.

You also have access to an extensive and knowledgeable team of DXC experts,

dedicated to claims products and services. DXC has worked with hundreds of

companies to help them get the most out of Insurance RISKMASTER and to resolve

their claims processing issues. Let us do the same for you.

Why DXC?

Insurance RISKMASTER’s ease of use, flexibility and scalability make it the claims

processing system of choice for many companies. Exceptional technical architecture

provides industry-leading features such as detailed business analytics reporting and

robust database security.

Close to 500 active customers use the Insurance RISKMASTER platform every day.

Learn more about how Insurance RISKMASTER can help you control costs, improve

operational efficiency and deliver superior service.

www.dxc.technology/RISKMASTER

Industry perspective: claims

officers seek automation and

best practices

“As companies have revised

claim processes and modified

job functions, maintaining high

levels of claim performance has

become more complicated. But

CCOs also report a number of

benefits from claim technology

innovation, chief of which are

leveraging automation to revise

claim processes and improving

execution of best practices.”

Property & Casualty Claim

Officer Survey #8

Towers Watson, 2013

About DXCDXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, serving nearly 6,000 private and public-sector clients from a diverse array of industries across 70 countries. The company’s technology independence, global talent and extensive partner network deliver transformative digital offerings and solutions that help clients harness the power of innovation to thrive on change. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology.

© 2018 DXC Technology Company. All rights reserved. DXC_CSC-517. August 2018www.dxc.technology