for one fee of $100 a package of 11 webinars ...(608) 255-7060 contact us today a package of 11...

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(608) 255-7060 (608) 255-7060 Contact Us Today A Package of 11 Webinars A Package of 11 Webinars For One Fee of $100 For One Fee of $100 Register Now LeadingAge Wisconsin has an outstanding educational opportunity for you! We are offering eleven (11) webinars covering topics of interest to people throughout your We are offering eleven (11) webinars covering topics of interest to people throughout your organization for one low registration fee of $100. organization for one low registration fee of $100. This fee includes one connection to each live webinar and a link for each recorded webinar, giving you the option to watch each webinar live or at a later date and time. Payment must be paid via credit card at the time of registration. Registration for this webinar series will close at 2:00 p.m. on Monday, May 11, 2020. Registration for this webinar series will close at 2:00 p.m. on Monday, May 11, 2020. Register today so as not to miss this incredible remote learning series. LeadingAge Wisconsin has requested that each webinar be approved for one hour of continuing education for nursing home administrators (through NAB). If approved, participants who successfully complete an online posttest within 28 days of the conclusion of the respective webinar (or no later than June 26, 2020 for the webinars scheduled for June) will earn one hour of continuing education (for a maximum total of 11 CEUs). On Monday, May 11th, LeadingAge Wisconsin will send to the contact person you list on your registration form information for accessing each of the eleven webinars, the link to a website where handouts for all webinars will be posted (as we receive handouts from the presenters), information for accessing the posttest for CEUs, and the links for the recordings. 11 Webinars for Your Entire Team of Healthcare Heroes for $100! 11 Webinars for Your Entire Team of Healthcare Heroes for $100! How is that possible? How is that possible? When LeadingAge Wisconsin announced we were cancelling our 2020 Spring Conference, many of our conference sponsors did not ask for a refund of their sponsorship dollars; rather, they asked that we use the money to help our members during this time of crisis. Their sponsorship dollars helped us make this educational opportunity available to you. We thank the following companies for their continued sponsorship, generosity, and support: CliftonLarsonAllen, Milwaukee Compeer Financial, Sun Prairie Hoffman Planning, Design & Construction, Appleton M3 Insurance, Madison Marsh & McLennan Agency, New Berlin

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Page 1: For One Fee of $100 A Package of 11 Webinars ...(608) 255-7060 Contact Us Today A Package of 11 Webinars For One Fee of $100 Register Now LeadingAge Wisconsin has an outstanding educational

(608) 255-7060(608) 255-7060

Contact Us Today

A Package of 11 WebinarsA Package of 11 WebinarsFor One Fee of $100For One Fee of $100

Register Now

LeadingAge Wisconsin has an outstanding educational opportunity for you!

We are offering eleven (11) webinars covering topics of interest to people throughout yourWe are offering eleven (11) webinars covering topics of interest to people throughout yourorganization for one low registration fee of $100.organization for one low registration fee of $100.

This fee includes one connection to each live webinar and a link for each recordedwebinar, giving you the option to watch each webinar live or at a later date andtime. Payment must be paid via credit card at the time of registration.

Registration for this webinar series will close at 2:00 p.m. on Monday, May 11, 2020.Registration for this webinar series will close at 2:00 p.m. on Monday, May 11, 2020.Register today so as not to miss this incredible remote learning series.

LeadingAge Wisconsin has requested that each webinar be approved for one hour ofcontinuing education for nursing home administrators (through NAB). If approved,participants who successfully complete an online posttest within 28 days of the conclusionof the respective webinar (or no later than June 26, 2020 for the webinars scheduled forJune) will earn one hour of continuing education (for a maximum total of 11 CEUs).

On Monday, May 11th, LeadingAge Wisconsin will send to the contact person you list onyour registration form information for accessing each of the eleven webinars, the link to awebsite where handouts for all webinars will be posted (as we receive handouts from thepresenters), information for accessing the posttest for CEUs, and the links for therecordings. 11 Webinars for Your Entire Team of Healthcare Heroes for $100!11 Webinars for Your Entire Team of Healthcare Heroes for $100!

How is that possible?How is that possible?

When LeadingAge Wisconsin announced we were cancelling our 2020 Spring Conference,many of our conference sponsors did not ask for a refund of their sponsorship dollars;rather, they asked that we use the money to help our members during this time of crisis.Their sponsorship dollars helped us make this educational opportunity available to you.We thank the following companies for their continued sponsorship, generosity, andsupport:

CliftonLarsonAllen, MilwaukeeCompeer Financial, Sun PrairieHoffman Planning, Design & Construction, AppletonM3 Insurance, MadisonMarsh & McLennan Agency, New Berlin

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Piper Sandler, MilwaukeeReinhart Boerner Van Deuren, MadisonSelect Rehabilitation, GlenviewSpecialized Medical Services, MilwaukeeValue First, MadisonWipfli, Eau ClaireWisconsin Health & Education Facilities Authority (WHEFA), BrookfieldZiegler, Milwaukee

Webinar Schedule

TuesdayTuesdayMay 12, 2020May 12, 2020

10:00 a.m.10:00 a.m.to 11:00 a.m.to 11:00 a.m.

Encouraging Employees: Why Your CurrentEncouraging Employees: Why Your CurrentRecognition Programs Might Not Be EnoughRecognition Programs Might Not Be Enough

Attendees will be walked through appreciation behaviors thatsupport exemplary leadership during times of crisis andbeyond. A leader can be the CEO, a vice president, director,administrator, executive director, manager or supervisor. Thefocus will be to make this information easy for attendees totranslate into action. The ultimate goal is to take thischallenging time and turn it into an opportunity to stretch aleader's skills to be the best version of an exemplary leaderpossible. We believe in these leaders and we want them tobelieve in themselves! All attendees will learn simple, dailyactions, that take no more than five minutes, that can impacttheir organization immediately.

Learner Objectives:

Demonstrate simple, daily exercises that can beimplemented immediately within your community.Discuss the importance of praise and appreciation inrecruiting and retaining staff during this pandemic andafterwards.Develop a plan for creating a culture where positivityand hope are encouraged by leaders.

Presenter:

Denise Boudreau-Scott is the President of Drive,Denise Boudreau-Scott is the President of Drive, a consultingcompany that helps aging services organizations improve theresident and staff experience, and the bottom-line, throughmore engaged leaders and employees. A former nursinghome and assisted living administrator, Denise is a serialvolunteer. She co-founded and was chairperson of the NewJersey Alliance for Culture Change, currently serves as chairof NAB’s Member Relations Committee, and is a formermember of NAB’s Exam Writing Committee. Denise alsoserved as a board member for the Pioneer Network. Denisereceived her Bachelor of Science in Gerontology from theUniversity of Scranton and her Master in HealthAdministration from Cornell University where she wasrecently appointed as a lecturer and Executive in Residence,

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the youngest in the history of Cornell’s Health Administrationprogram. She is proud to share that she started her work insenior living as a dietary aide and nursing assistant and wasinspired by her grandmother for whom she was a caregiver.

ThursdayThursdayMay 14, 2020May 14, 2020

1:30 p.m.1:30 p.m.to 2:30 p.m.to 2:30 p.m.

Engagement Technology – Now More than EverEngagement Technology – Now More than Ever

The Covid-19 crisis has brought to the forefront of seniorliving the importance of staying connected and theconsequences of being isolated. This webinar will showattendees how technology can help keep residents andfamilies connected in the midst of the crisis. (andbeyond). You will see a myriad of resources, many of themfree, that will help you use technology to keep theconnections alive and blossoming. The session is 100 percentdesigned for non-technical individuals, and you will walkaway with multiple ideas and solutions for your ownsetting. You also will walk away with a new set of resourcesto utilize and stories of inspiration you can emulate.

Learner Objectives:

Explore multiple tech options that have provedbeneficial during the Covid-19 crisis.Discuss how senior living communities throughout thecountry are utilizing technology to stay engaged andconnected.City examples of multiple free resources availableonline during the pandemic.

Presenter:

Jack York is co-founder of It’s Never 2 Late (iN2LJack York is co-founder of It’s Never 2 Late (iN2L), acompany dedicated to helping older adults realize the fullbenefits of adaptive technology. Originally, Jack did notenvision iN2L as a business; the impetus for what becamethe company was a philanthropic idea to donate computersto assisted living communities and nursing homes in SouthernCalifornia. With a 15-year background in the Silicon Valley,he saw a vast potential in fostering these connections, butalso saw that conventional technology was too difficult formost residents to use in a meaningful way. As a result, in1999, Jack retired as Vice President of Strategic Sales forVishay Intertechnology and started what has become asuccessful gerontechnology company. It’s Never 2 Late(iN2L). He is a sought after national and internationalspeaker on technology being used to create personalizedexperiences that engage and connect older adults to theirloved ones and the world at large, specifically individuals withdementia.

WednesdayWednesday Embracing Telehealth to Maximize BillableEmbracing Telehealth to Maximize Billable

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May 20, 2020May 20, 2020

1:00 p.m.1:00 p.m.to 2:00 p.m.to 2:00 p.m.

OpportunitiesOpportunities

CMS announced in March that they are changing the rulesaround telehealth and reimbursement due to the Covid-19pandemic and emergency declaration. To prevent the spreadof the virus, senior living providers now can be reimbursedfor telehealth visits – representing a paradigm shift for theentire healthcare industry. There are several considerations,however, to ensure that telehealth visits are coded properly,patient information is protected, and new systems areadopted across the organization.

Learner Objectives:

Discuss how to code properly to enable fullreimbursement for telehealth.List cybersecurity precautions to take to protect PHIand remain in compliance.Develop a plan to implement change management tohelp employees understand new systems andprocedures.

Presenting Organizations:

Hartman Executive AdvisorsHartman Executive Advisors is an independent technologyadvisory firm. Their C-level healthcare IT leaders workalongside executives who need to make technology decisionsthat impact their finances, population health and informationsecurity. Hartman does not profit from that sale of anysystem, so clients can trust the guidance they receive isstrictly in their best interest.

RS&FRS&F is an accounting firm with a healthcare consultingdivision that provides results-oriented healthcare consultingservices to a wide variety of healthcare organizations. Since1981, they have helped numerous medical organizations andpractices maximize revenue, reduce expenses, manage risk,grow their businesses, and satisfy patients and employees.

Presenters:

Rob Kerr, Chief Information Officer, Health & CommunityRob Kerr, Chief Information Officer, Health & CommunityServices Practice Lead, Hartman Executive Advisors - Services Practice Lead, Hartman Executive Advisors - Aninnovative and collaborative leader, Rob provides C-leveltechnology strategy to Hartman’s healthcare clients. Heidentifies their challenges and opportunities and providesinsight and direction to allow them to grow whilesimultaneously improving care quality and patient outcomes.Rob also helps healthcare organizations focus on their data,knowing that strong business intelligence represents anopportunity for leaders to make timely and accuratedecisions in a rapidly changing environment.

Sarah F. Clarke, MBA, CMPE, Director, Healthcare Services -Sarah F. Clarke, MBA, CMPE, Director, Healthcare Services -

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RS&F - RS&F - Sarah Clarke is the Director of Healthcare Serviceswith Rosen, Sapperstein & Friedlander (RS&F), a Maryland-based business consulting, accounting and healthcare firm.She leads many of RS&F’s healthcare consultingengagements, helping a broad range of independent medicalpractices, hospital-affiliated practices, community-basedclinics, FQHCs, and public health departments reorganize,strengthen and streamline their business infrastructures andoperational practices. Ms. Clarke improves healthcare clients’bottom-line results through strategic planning, analyzing keyperformance indicators (KPIs) and financial statements,streamlining patient and revenue workflows, and evaluatinghuman capital and revenue cycle performance.

Marie D. Pelino, BS, CPC, Senior Consultant, PhysicianMarie D. Pelino, BS, CPC, Senior Consultant, PhysicianReimbursement Services, RS&F - Reimbursement Services, RS&F - Ms. Pelino is a highlyexperienced Certified Procedural Coder (CPC) and has beena consultant with RS&F (formerly SHR Associates, Inc.) forover 30 years. As Senior Consultant for Physician Billing andReimbursement Services, Ms. Pelino has primaryresponsibility for the firm’s physician coding and complianceissues, as well as assessing and implementing full revenuecycle management (RCM) systems for RS&F’s clients thatmaximize reimbursement and ensure compliance withexternal regulatory agencies and third parties. She providesconsulting support for assessment and implementation ofEMR systems and leads RS&F’s consulting team inperforming independent documentation and codingcompliance audits.

ThursdayThursdayMay 21, 2020May 21, 2020

10:00 a.m.10:00 a.m.to 11:00 a.m.to 11:00 a.m.

Dementia Communication on Steroids During Covid-Dementia Communication on Steroids During Covid-1919

Even before Covid-19, providers have understood thatdementia care is "all about the approach." Now, during thetime of Covid-19 – when team members may be routinelywearing masks, gown and gloves – what are the implicationsfor dementia communication? How might the use of personalprotective equipment (PPE) trigger additional confusion,anxiety, and behavioral symptoms? What specific skills canthe wearer use to decrease frustration and increasecomprehension for the person with dementia? How mightvideo chats leave the person bewildered or agitated – andwhat specific strategies can the team member use tominimize this outcome? Participants of this webinar willexplore these questions and more with Erin Bonitto, anationally-known dementia communication coach. Pleasecome ready to share your questions, experiences, and bestpractices as we dive into “dementia communication onsteroids” during Covid-19.

Learner Objectives:

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List and define several basic skills for dementiacommunication known to reduce frustration andincrease comprehension for the person with dementia.Outline communication skills that a wearer of PPEmight use to reduce apprehension and build rapportwith the person with dementia.Discuss frustration-reducing communication strategiesa team member might use to facilitate video chats forthe person with dementia and their loved ones.

Pesenter:

Erin Bonitto, MS, ADC, Founder & Lead Coach, GeminiErin Bonitto, MS, ADC, Founder & Lead Coach, GeminiConsulting, Inc.Consulting, Inc. - As the Founder and Lead Coach of GeminiConsulting, Erin Bonitto provides hands-on dementiacommunication coaching at partner communities across thenation, including skilled nursing homes, assisted livingcenters, and memory care providers. Using the "BuddiesForever Dementia Communication Coaching System," Erin’spartner communities learn how to provide persons withdementia the gifts of pleasure, purpose and peace – whilemaking measurable impacts on clinical and operational goalsrelated to psychotropic use, behavioral outcomes, fall rates,team member morale, and family satisfaction. These projectshave been grant-funded in several states and described byproviders as their "missing link" to culture transformation.Her educational background includes an MS in Gerontologyand an Activity Director Certification – but her true educationbegan with jobs in dietary and caregiving throughout herhigh school and college years.

ThursdayThursdayMay 21, 2020May 21, 2020

1:00 p.m.1:00 p.m.to 2:00 p.m.to 2:00 p.m.

Creative Dining Solutions with Non-Communal DiningCreative Dining Solutions with Non-Communal Dining

Discover best practices in foodservice and creative diningideas to serve your senior living customers efficiently andeffectively while maintaining a high standard of service andhospitality despite the realities of Covid-19.

Learner Objectives:

Explore ideas to maintain an enjoyable diningexperience for your senior living customers.Discuss how to make menu adjustments if staffinglevels are reduced or changed in your diningdepartment.Analyze nutritional and hydration risks and possiblesolutions during non-communal dining.Review food safety and sanitation updates consideringCovid-19.

Presenters:

Christy Edwards, RDN, CD, Marketing Dietitian, Martin Bros.Christy Edwards, RDN, CD, Marketing Dietitian, Martin Bros.Distributing, Inc.Distributing, Inc. - Christy provides menu support and value-added services to Martin Bros’ legendary senior living and

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healthcare customers in Wisconsin. She works closely withthe nutrition services team at Martin Bros to help developvaluable tools and services for customers to access. She hasbeen working with senior living professionals for over 20years and enjoys supporting dietary managers and culinarycoordinators in developing enjoyable dining experiences forthe seniors they serve.

Julie Halfpop, RDN, LD, Director of Nutrition Services,Julie Halfpop, RDN, LD, Director of Nutrition Services,Martin Bros. Distributing, Inc. - Martin Bros. Distributing, Inc. - Julie Halfpop is the teamleader of 8 dietitians who provide menu and other value-added services to senior living and healthcare foodservicecustomers. Passionate about the senior living industry, Juliehas devoted over 30 years to inspiring excellence indining. Having managed food & nutrition departments, shechallenges her team daily to develop and administer toolsand services that will promote successful management of theindustry’s opportunities & challenges. Her favorite topics ofconversation revolve around menus, developing marketabledining experiences, controlling costs, and training staff.

ThursdayThursdayMay 28, 2020May 28, 2020

1:00 p.m.1:00 p.m.toto

2:00 p.m.2:00 p.m.

The Ifs, Ands and Buts of Focus Infection ControlThe Ifs, Ands and Buts of Focus Infection ControlSurveys and a Glimpse into Post-Covid SurveysSurveys and a Glimpse into Post-Covid Surveys

This webinar will begin with a review of infection controlbasics with the intent of preparing you for a Focus InfectionControl Survey (FICS). From there, participants will reviewprotocols for Covid-19 and explore what the regulatorytransition might look like post-Covid, including theperspective of DHS as what a post-Covid survey could entail.

Learner Objectives:

Analyze the importance and overall effectiveness ofyour facility’s Infection Prevention and ControlProgram, including policies, procedures, and thefacility assessment.Discuss the importance of an emergency preparednessplan, surveillance, and transmission-basedprecautions. Explore what a survey could look like post-Covidpandemic.

Presenters:

Ann Angell, Deputy Bureau Director, Bureau of NursingAnn Angell, Deputy Bureau Director, Bureau of NursingResident Care, Division of Quality Assurance - Resident Care, Division of Quality Assurance - Ann Angell isthe Deputy Bureau Director for Nursing Home ResidentCare. Ann has 36 years of Long-Term Care NursingExperience. Previous roles have been a Director of Nurses,Complaint investigator, Supervisor and Director with the stateof WI. Ann has an extensive 20-year history of RegulatoryExperience and a passion to make sure residents live theirbest lives.

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Juli Brandt, Regional Field Operations Director, Bureau ofJuli Brandt, Regional Field Operations Director, Bureau ofNursing Home Resident Care, Division of Quality Assurance -Nursing Home Resident Care, Division of Quality Assurance -Juli Brandt is the Regional Field Operations Director for theSouthern Regional Office in Madison. Juli has over 27 yearslong term care experience working on the provider andregulatory side. Juli is a certified Long-Term Care Director ofNurses, Wound Care Certified and well versed in currentInfection Prevention and Control practices. Juli enjoyscollaborating with providers regarding regulatory complianceand improving resident outcomes.

MondayMondayJune 1, 2020June 1, 2020

1:00 p.m.1:00 p.m.to 2:00 p.m.to 2:00 p.m.

Covid-19: Current Guidance and Trends for WisconsinCovid-19: Current Guidance and Trends for WisconsinAssisted Living Facilities – Where Are We Now andAssisted Living Facilities – Where Are We Now andWhere Are We Headed?Where Are We Headed?

This webinar will focus on the up-to-date state regulatoryand clinical guidance for Wisconsin assisted living facilitiesand will cover the recommendations from both the WisconsinDepartment of Health Services and the CDC.

Learner Objectives:Identify what blanket variances are in place forassisted living facilities and list the variances for whichyou can apply.Demonstrate the appropriate use of PPE and outlineresources for obtaining it.Discuss current survey activities by DQA and how tomanage them during the Covid-19 Pandemic.

Presenter:

Bob Lightfoot, RN, Attorney, Reinhart Boerner Van DeurenBob Lightfoot, RN, Attorney, Reinhart Boerner Van Deurens.c. -- s.c. -- Bob Lightfoot is a registered nurse, attorney, andconsultant to assisted living and skilled nursing facilities. Mr.Lightfoot is a shareholder with the law firm of ReinhartBoerner Van Deuren s.c. at its Madison office. Bob waslicensed as an RN in 1986 and obtained his law degree fromHamline University School of Law in St. Paul, Minnesota in1995. He is licensed as both a Registered Nurse and Attorneyin Wisconsin. In his role as a nurse/attorney, Bob representsnursing home and assisted living community owners andoperators on a variety of issues including regulatory, surveyand certification, appeals, DOJ and OIG investigations,licensing, change in ownership, labor and employment,

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transactional, general operational issues. He frequentlyinteracts with officials at the Wisconsin Department of healthServices.

WednesdayWednesdayJune 3, 2020June 3, 2020

1:00 p.m.1:00 p.m.to 2:00 p.m.to 2:00 p.m.

Covid-19: Current Guidance and Trends for WisconsinCovid-19: Current Guidance and Trends for WisconsinNursing Homes – Where Are We Now and Where AreNursing Homes – Where Are We Now and Where AreWe Headed?We Headed?

This webinar will focus on the up-to-date federal regulatoryand clinical guidance for Wisconsin nursing homes and willcover the recommendations from both the WisconsinDepartment of Health Services and the CDC.

Learner Objectives:

Outline the 1135 blanket waivers.Analyze current survey trends and procedures.Discuss current CMS guidance to nursing homesduring the pandemic.

Presenter:

Bob Lightfoot, RN, Attorney, Reinhart Boerner Van DeurenBob Lightfoot, RN, Attorney, Reinhart Boerner Van Deurens.c. -- s.c. -- Bob Lightfoot is a registered nurse, attorney, andconsultant to assisted living and skilled nursing facilities. Mr.Lightfoot is a shareholder with the law firm of ReinhartBoerner Van Deuren s.c. at its Madison office. Bob providesclinical/legal consulting services to assisted living and skillednursing home providers including writing plans of correctionand assisting facilities with their implementation, in-servicingstaff and training on various long term care and assistedliving topics, helping facilities in complying with special ordersfrom DHS, conducting mock surveys, regulatory andoperational reviews, record reviews, and administrative andoperational reviews.

TuesdayTuesdayJune 9, 2020June 9, 2020

10:00 a.m.10:00 a.m.to 11:00 a.m.to 11:00 a.m.

Covid-19: Ethical Responses to a PandemicCovid-19: Ethical Responses to a Pandemic

As organizations respond to the current pandemic, it isessential that they consider a number of ethicalconcerns. How do issues of personal liberty change in theface of a true healthcare emergency? Do providers have anethical obligation to stay on post in the face of risk? Howshould risk be distributed across providers? Can providers berequired to practice outside of their areas of expertise inorder to increase surge capacity? How should scarceresources such as personal protective equipment, vaccines,and ventilators be distributed? How should standards of careregarding admission, discharge, visitation, and freedom ofmobility change when risks are high and resources arelimited? What are the ethical stages of disaster preparednessand how should alterations to the standard of care be

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communicated to the community? The answers to these andmany other similar questions must be based on the sharedvalues of a community, and those values should beconsidered carefully so that the relevant ethical obligationsare properly identified and reasonable expectations forbehavior are made clear.

Learner Objectives:

Outline the ethical context in which disaster responsetakes place.Explore specific ethical questions at the societal andorganizational level.Provide clear analogies and guidance in addressing theethical challenges posed during this pandemic.

Presenter:

Michael A. Gillette, PhD, President, Bioethical Services ofMichael A. Gillette, PhD, President, Bioethical Services ofVirginia, Inc. - Virginia, Inc. - Dr. Michael Gillette is an ethics expert who haspresented numerous keynotes and workshops nationally andinternationally for over 25 years. Dr. Gillette graduatedmagna cum laude from Brandeis University, with majors inphilosophy and classical Greek, where he was elected to PhiBeta Kappa. He earned his master’s and PhD in philosophy atBrown University. He has taught at colleges and universities,published articles in the field of applied ethics, and hasreceived several teaching awards. He was elected threetimes to the City Council in Lynchburg, Virginia, and servedtwo terms as Mayor of the city. Dr. Gillette contracts withdozens of healthcare organizations and other agencies toprovide ethics case consultations and policy work. Hisenergetic and interactive style engages his audiences andhelps them think critically about ethical decisions in theirwork and beyond.

WednesdayWednesdayJune 10, 2020June 10, 2020

10:00 a.m.10:00 a.m.to 11:00 a.m.to 11:00 a.m.

No More Team Drama: Ending the Gossip, Cliques,No More Team Drama: Ending the Gossip, Cliques,and Crap that Damage Workplace Teamsand Crap that Damage Workplace Teams

Gossip. Infighting. Complaints. Cliques. Drama is whatoccurs when team members aren’t given the tools or supportthey need to rise above stress, selfishness, anddisagreements. Team drama wreaks havoc on organizationalhealth. It damages morale, productivity, engagement, andretention. Drama leads to family complaints, lost revenue,and a talent exodus. It also sucks the life out of everymanager it touches, monopolizing their time and obliteratingtheir spirit. This is why leaders at every level, in everyindustry, have a duty to build team unity and prevent teamdrama. Joe Mull's No More Team Drama program deftlymerges research in psychology, organizational development,and employee engagement with the author’s practicalexperience training leaders and teams all over the United

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States. The result is a captivating primer on improving thequality of interactions between employees in the workplace.

Learner Objectives:

List the most commonly occurring forms of teamdrama and discuss the impact they have on theworkplace.Identify the underlying cause of most team drama,including where it starts and what must change first inorder for drama to improve.Discuss the four things teams must get good at,together, to reduce and prevent team drama.

Presenter:

Joe Mull, MEd, CSP, Speaker and AuthorJoe Mull, MEd, CSP, Speaker and Author - Joe Mull speaksand writes on cultivating commitment in the workplace. Hiscompany, Joe Mull & Associates, works with organizations inmore than 20 states to help their leaders become betterbosses and build stronger teams. Joe is the former head ofLearning & Development for Physician Services at theUniversity of Pittsburgh Medical Center (UPMC), where hedirected learning strategy and implementation for one of thelargest physician groups in the United States -- over 9,000employees across 500+ locations. Joe's first book, Cure forthe Common Leader: What Physicians & Managers Must Doto Engage & Inspire Healthcare Teams, has been called “oneof the most practical healthcare leadership books you willever read.” His newest book is No More Team Drama: Endingthe Gossip, Cliques, & Other Crap that Damage WorkplaceTeams.

TuesdayTuesdayJune 23, 2020June 23, 2020

1:00 p.m.1:00 p.m.to 2:00 p.m.to 2:00 p.m.

Strengthening Your Financial Position After the CovidStrengthening Your Financial Position After the CovidPandemicPandemic

During this webinar, Larry Lester and Kim Heller will sharestrategies to help organizations improve their financialposition, cash flow, and profitability considering theheightened challenges facing the senior living industry as aresult of Covid-19.

Learner Objectives:

Identify financial strengths and weaknesses of yourorganization.Develop a strategic financial plan to improve yourorganization’s financial position.Develop metrics to measure your organization’sfinancial strength.

Presenters:

Kim Heller, CPA, Partner, WipfliKim Heller, CPA, Partner, Wipfli - Kim Heller is a partner in

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Wipfli’s national healthcare practice, with over 30 years ofexperience. She prides herself on providing outstandingservices to healthcare organizations of all types, includingintegrated delivery systems, general and specialty hospitals,and post-acute care providers.

Larry Lester, Partner, Wipfli Larry Lester, Partner, Wipfli - Larry Lester is a partner inWipfli’s senior living consulting practice. He oversees thecompletion of Medicare and Medicaid cost reports andprepares financial feasibility studies related to newconstruction projects, renovation projects, and capital budgetplanning. Larry also prepares and reviews annual financialoperating budgets for long-term care clients, assistsproviders in monitoring and evaluating financial performanceand consults with providers on Medicaid reimbursementissues.

Register Now for These 11 Webinars

Phone: (608) 255-7060Phone: (608) 255-7060Fax: (608) 255-7064Fax: (608) 255-7064

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