Best Practices

For Learning, Training, and CertificationBest Practices

By: Helga DeSousa Best Practices The Different Modes How the Content will The Goal/Outcome of Learning be presented for the trainee(s) i.e. Hands-on Learning i.e. Onlinei.e. Six SigmaLearningTrainingCertificationDemographic of Employees Generation X: 1960 and early 1980sExperienced diversity and Open to New Ideas

Generation Y (Millennials): Mid 1980s and year 2000Grew up with technology and mostly tech savvy

3ROI of TrainingStudy by ASTD showed that "leading-edge" companies trained 86 %of employees while "average" companies trained only 74 %.

Companies that invest the most in workplace learning, yielded higher net sales per employee, higher gross profits per employee, and a higher ratio in market-to-book values. -Business Know How.com

Learning Best PracticesBest practices in Learning :

According to webinar presenters, best practices in L&D (for maximum ROI) are:

Aligned to organizational objectivesSelf-paced and learner-focusedDesigned to embed learning into workflowGranular, bite-sized, chunked learningDelivered via a multi-media approach using a blend of delivery methods to suit learning preferences and learners needs

- from elearningindustry.com website

5Best PracticesLearning ModesELearning Webinars On DemandInstructor LedCoachingClassroomMobile Multi device LearningHands-On Practice ExperientialSocial Learning Discussion Forums Wiki6

Blended Learning Report, 2013

7Benefits of Blended LearningGive Exposure to use of new technologiesCater to different Learning StylesHelp fill in any learning gapsBe flexible to change format

ConsiderationsMust be appropriate to Learning Outcome/GoalAddress needs of Learners (Time, Geography)Each Mode need to serve a purpose Team Design to Combine Expertise for each area

TrainingBest PracticesBest practices in Training :

Training needs to be Strategized: Learning Objectives align with Business Objectives

Set Criteria for Success- Outline Training Initiatives/Timeframe

Training Program Should be Supported by Existing Company Structures

Training Should be Driven by Many Channels: Blended Learning (Right Way, Right Time, Right Cost)

Learning by Doing and Shared Accountability: Experiential Learning - from trainingindustry.com website

102015 BEST PRACTICE AND OUTSTANDING TRAINING INITIATIVE AWARD WINNERS

GENENTECH INC1:1 Career ConsultingLearning Labs- Webinars/In ClassroomsCareer Assessments(Online Personal Assessments)Career Minute- Short Online Videos on Career Insights92% Retention82% More Engaged97% Value 1:1 Career ConsultingIRON MAN INC.Train the Coach CurriculumBlended Learning: Simulations and ELearning250 Learning Station Computers on the Field Reduced Record Discrepancies by 50%Reduced turnover from 1.8/mth to .36/mthIncreased Engagement by 23%Trained 400 Certified CoachesWALGREENSFacilitated InstructionAction Learning ProjectsSix Exec Coaching SessionsCommunity of Practice-Social LearningTeach Back ResourcesLWW Alumni Network- Continued Learning and Networking2.6% increase in sales80% increase in Vendor Agreement ExecutionShareholder up 60% from 2013

- www.trainingmag.com11Best PracticesCertificationAccording to the Needs of the Trainees: Six Sigma, PMP, CIM etc.

Backward Design to abide by the Certificate Standards: Number of Training Hours, Content, Certification Test

In Line with Organizational Policies and Company Business Plan

2014 Annual Report

Invest In and Develop Our People We will make sure that our employees have the right training, development and work environment. Taking care of our people has always been central at Rogers, but the truth is that we havent been investing sufficiently in their training and tools; this is particularly true with front-line and customer facing staff. However, things are chang-ing and were clearly on the right track. In November, Rogers was recognized as one of Canadas Top 100 Employers under an annual survey of 3,250 companies.

-Rogers Communications Inc. Annual Report 2014, p.2RecommendationsBlended Learning: Existing and New TechnologiesCustom Training Sessions according to Trainee (Experience, Needs, and Function)Segmented/Graduated Training ProgramFollow up for ROI on Success of the Program

1. What is the approach you wish to have in making sure to have success within the team?Build a Team EnvironmentKeep Communication Channels Open with the Team Foster a Culture of RespectEvaluate Training ApproachesCoach Team Members Meet with Team Members on a Consistent BasisGet Feedback and Find Solutions to Improve

2. What will be your priorities to come and challenges expected?My Priorities to come:

Get to know the TeamLearn about Rogers Training Programs, Policies, and ProcessesDo Research for Training Content RequiredMeet with Subject Matter ExpertsMy Challenges expected:

Dont see them as big challenges, but nevertheless, there will be a learning curve with:

Getting to know the Company, its Culture, Processes, PoliciesAnother challenge is not yet having that working relationship with other departments at Rogers. ReferencesGogos, Roberta. "Best Practices in Learning and Development." 05 Aug 2014. elearningindustry.com. Article. 24 July 2015.

Kineo and The Oxford Group. "Blended Learning- Current Use, Challenges, Best Practices." Research. 2013. Document.

Rogers Communications Inc. "2014 Annual Report." 2014. Document.

Smith, Gregory P. "Training and Development Leads to Higher Productivity and Retention." 2015. Businessknowhow.com. Article. 24 July 2015.

Thomas, Mark. "Training Best Practices and Organizational Success." 01 March 2012. trainingindustry.com. Article. 24 July 2015.

Training Magazine. "2015 BEST PRACTICE AND OUTSTANDING TRAINING INITIATIVE AWARD WINNERS." 2015. trainingmag.com. Article. 24 July 2015.